INTRODUCTION

Housing is one of the best human needs of the society. It is closely linked with the process of overall socio-economic development of a country. India, being a highly populated country, there is a great need and scope for the development of Housing Sector. Unfortunately, for some reasons or the other, the housing sector in India has remained underdeveloped in the past, however, it is hoped that there would be improvement in the near future. Housing is a growing industry. There is substantial gap between demand and supply and is persisting for a very long period. ccording to an estimate by the !ational "uilding #rgani$ation, the cumulative shortage of total dwelling houses in the country by the end of %&&% was '% million. It is further estimated by this organi$ation that the demand for housing will be around (.)million units, leaving a gap of one million housing units annually. Hence, based upon this estimate, the cumulative shortage of housing may reach to (%million units by the end of this century. *resently, funds re+uired per dwelling shelter are so high that the individual,s saving is not ade+uate to meet the e-penditure of house building. demand for e-ternal housing finance. Housing was given due priority only in %&.. when a !ational Housing *olicy was announce. The policy reflected the trust that housing was not merely consumption e-penditure but also a productive investment which would provide economic activity in the country. "esides this, the policy also envisaged that an impetus given to housing would stimulate economic development through creation of substantial employment opportunities. /onse+uently, the institutional mechanism for housing was strengthened by the establishment of !ational Housing "ank 0!H"1 by the 2eserve "ank of India. s a result, there is great

%.%.% INSTITUTIONAL FRAMEWORK

The setting up of the !ational Housing "ank marked the new era in housing finance as a new fund based financial service in the country. large number of financial institutional3companies in the public, private and 4oint sector entered in this field. 5or

e-ample, 6ife Insurance /orporation of India and 7eneral Insurance /orporation came with various schemes for financing the housing units. In %&89, Housing and Urban :evelopment /orporation 0HU:/#1, a wholly government owned enterprise, was setup with the ob4ective of housing and urban development as well as infrastructure development. fter that, in %&88, another /orporation named Housing :evelopment 5inance /orporation 0H:5/1 was set up in private sector. Housing was given due priority only in %&.. when a !ational Housing *olicy was announced. The policy reflected the trust that housing was not merely consumption e-penditure but also a productive investment which would provide economic activity in the country. "esides this, the policy also envisaged that an impetus given to housing would stimulate economic development through creation of substantial employment opportunities. /onse+uently, the institutional mechanism for housing was strengthened by the establishment of !ational Housing "ank 0!H"1 by the 2eserve "ank of India.

1.1.2 HOME LOAN TYPES

#wning a piece of land or property is a lifetime dream for every individual. There are many home loans provider in the market to make your dream come true. "ut before you opt for any home loan provider, you need to consider certain factors related to property that you are interested in buying and also about the salient features offered by a home loan provider and also study some Home 6oans and Home Insurance 5 ;s which helps in applying a Home 6oan in India. nd the most important thing is you should know about each and every term related with Home 6oans before applying for a 6oan. It is always advisable to consult a home loan e-pert or consultant before applying for a home loan or purchasing a property. <ou can take different types of home loans like "ridge 6oans, Home construction 6oans, Home =+uity 6oans, Home =-tension 6oans, Home Improvement 6oans, 6and *urchase 6oans etc for different schemes available in the market. There are different types of home loans tailored to meet your needs.

Home Purcha e Loa! > These are the basic forms of home loans used for purchasing of a new home. Home Im"ro#eme!$ Loa! > These loans are given for implementing repair works, healing and renovations in a home that has already been purchased. Home Co! $ruc$%o! Loa! > These loans are available for the construction of a new home. Home E&$e! %o! Loa! > These loans are given for e-panding or e-tending an e-isting home. 5or egg> addition of an e-tra room etc. Home Co!#er %o! Loa! > These loans are available for those who have financed the present home with a home loan and wish to purchase and move to another home for which some e-tra funds are re+uired. Through home conversion loan, the e-isting loan is transferred to the new home including the e-tra amount re+uired, eliminating the need of pre-payment of the previous loan.

La!' Purcha e Loa! > These loans are available for purchasing land for both construction and investment purposes. (r%')e Loa! > "ridge loans are designed for people who wish to sell the e-isting home and purchase another one. The bridge loans help finance the new home, until a buyer is found for the home.

HOUSIN* FINANCE IN INDIA

The Home loan sector in India is the pi-vital role player in the growth of the real estate scenario in India. ?ith ta- incentives given to the housing finance sector in the annual budget of @99%, transactions related to buying and selling of residential properties increased considerably and was much higher as compared to previous years. Since the new class of buyers are relatively younger set of customers who are more aware about legal documentation and approvals, buyers are now more Aend-usersA rather than investorsB the property market in India undergoes transformation to align itself with global standards with an increased emphasis on +uality C cost control and documentation methods. In the current economy of India, the real estate sector has the ma-imum propensity to generate income and demand for materials, e+uipment and

services. It can be said that housing finance companies were formed for co-e-isting with buyerAs re+uirements of housing loans for investing in properties. Home loans are made available by financial institutions to both Indian and !2I customers at floating and fi-ed rate of interest and also at attractive =DI options.

5or construction or buying a new home 5or home repairs and renovations 5or purchase of plots gainst mortgage of property !o ta- benefits are available for !2I customers unless you file returns and thereby become eligible to avail of the ta- benefits. "esides home loans, /ommercial property loans are also available and different financial institutions in India provide commercial loans at different rates and different upper limits. 2eal estate loans are available to builders, promoters and real estate developers. The e-perience and financial standing of the builders is taken into account before the loan is granted which is to be returned with the minimum installments. Today, the amount of money that a city dweller spends on rent is roughly the same, or only slightly less than the amount he pays as an =DI on a housing loan. =arlier the home loan sector in India was solely dependent on nationali$ed and public sector banks, but the entry of public sector banks into the housing finance business marked the beginning of the first round of interest rate cuts. incentives to attract investors like nd this reduction in interest rates has enhanced the borrowing power of customers. Doreover, H5/s are offering

Some companies sanction the housing loan without re+uiring you to identify property as a pre-re+uisite for eligibility 5ree accident insurance C property insurance ?aiving of pre-payment penalty ?aiving of processing fee There are a few documents which the finance companies re+uire for setting up

Salaried =mployee The latest salary slip showing statutory deductions 5orm %E 0showing tadeducted at source by employer1

Self-employed /omputation of income for the previous two years, certified by a /hartered ccountant *rofit C 6oss ccount and "alance Sheet for the previous two years, certified by a /hartered ccountant

*roof of age 0birth *roof of age 0birth certificate3voter certificate3voter identity identity card3passport3school-leaving card3passport3schoolcertificate3valid driving license1 leaving certificate3valid driving license *roof of residence 0phone bill3electricity bill3ration card1. *roof of residence 0phone bill3electricity bill3ration card1.

CRITERIA FOR ELI*I(ILITY OF HOME LOANS. The realty boom in India has given a new dimension to the finance sector in India both in Home 6oans and Home Insurance segments. This has not only given a competitive edge to the finance companies to provide attractive options to customers but has also contributed to the increased investments in the real estate sector. This has resulted in %' new institutions foraying into the housing finance business in the last three years.

SWOT ANALYSIS
Da4or Home 6oan *roviders "anks C *ublic State "ank of India, /orporation "ank, *un4ab Sector Housing !ational "ank, /entral "ank, :ena "ank, 5inance /ompanies llahabad "ank, "ank of Daharashtra, "ank of "aroda Housing 5inance, /an 5in Homes, 7I/ Housing 5inance, 6I/ Housing 5inance, *!" Housing 5inance, S"I Home 5inance, /entbank Home 5inance, HU:/#, 6I/, etc. 5inancial Institutions H:5/, I/I/I 6td, /itibank, HS"/, Standard/hartered- 7rindlays, I:"I "ank, etc WEAKNESSES %1 Interest rate war persistent

STRWN*THS %1 %1 n active mainstream sector . @1 @1 =ffective regulatory framework.

@1 :ilution in due diligence on part of leaders is '1 '1 =-tensive network of regional bank a often seen. microfinance institution, cooperatives '1 6ack of uniformity of norms. credit unions and rural bank. (1 Increase in default rates. OPPORTUNITIES %1 %1 Increasing urbani$ation. %1 @1 @1 Housing microfinance has potential. @1 '1 '1 Ta- rebates on house loan. '1 (1 (1 5alling interest rates. THREATS 6ower transaction levels in realty sector. High switching costs of customers. Higher cost of home ownership is mainly depending the demand at other end.

TA+ (ENEFITS ON HOME LOANS

s the Indian real estate market makes an upward swing, and investors opt for housing finance or home loans, ta- benefits obtained from them is a lucrative option. /ustomers availing of Home 6oans can claim a certain portion of the interest and principal that they pay towards the loan installments for reducing ta- liability. 2esident Indians are eligible for certain ta- benefits on principal and interest components of a loan under the Income Tact, %&E%. Doreover, an added tabenefits under Sec .9 / on repayment of principal amount up to 2s. %,99,999 p.a. can be availed that can further reduce your ta- liability by about 2s. '9,999 p.a. Ta- benefits can be claimed on both the principal and interest components of the home loan as per the Income Tact, %&E%. These deductions are available to assesses, who have taken a loan to either buy or build a house, under Section @(0b1. Interest on borrowed capital is deductible up to 2s %)9,999 if the following conditions are satisfied>

/apital is borrowed on or after property.

pril %, %&&& for ac+uiring or constructing a

The ac+uisition3construction should be completed within ' years from the end of the financial year in which capital was borrowed. The person, e-tending the loan, certifies that such interest is payable in respect of the amount advanced for ac+uisition or construction of the house loan for refinance of the principle amount outstanding under an earlier loan taken for such ac+uisition or construction.

If the conditions stated above are not fulfilled, then the interest on borrowed capital is deductible up to 2s '9,999 though the following conditions have to be satisfied>

/apital is borrowed before

pril %, %&&& for purchase, construction, pril %, %&&& for reconstruction,

reconstruction repairs or renewal of a house property.

/apital should be borrowed on or after repairs or renewals of a house property. If the capital is borrowed on or after

pril %, %&&&, but construction is not

completed within ' years from the end of the year, in which capital is borrowed. In addition to the above, principal repayment of the loan3capital borrowed is eligible for a deduction of up to 2s %99,999 under Section .9/ from assessment year @99E98.

Term a!' co!'%$%o! ,or a#a%-%!) Ta& .e!e,%$ o! Home Loa! %. Ta- deductions can be claimed on housing loan interest payments, sub4ect to an upper limit of 2s %)9,999 for a financial year. Interest on the fresh loan can be claimed as a deduction, sub4ect o the stated upper limit. @. n additional loan for e-tension3addition to the same house and the personAs deductions on the e-isting loan are less than 2s %)9,999B he can claim further benefits from the additional loan taken, sub4ect to the upper limit of 2s %)9,999 for a financial year. '. Ta(. ). E. Ta- benefits under Section @( and deduction under section .9/ of the Income ct can be claimed only when the payment is made. If a person fails to make ccording to the Income Ta- ct, only the person who has taken the loan can claim ta- rebates. The interest on home loans taken for repairs, renewals or reconstruction, also +ualifies for the deduction of 2s %)9,999. husband and wife, both of whom are ta--payers with independent income sources, get ta- deduction benefits, with respect to the same housing loanB to the e-tent of the amount of loan taken in their own respective name. =DI payments, he cannot claim ta- benefits for the same.

8.

If a person buys a house and sells it within the same year3after ' years, and if any profit is made, then a capital gains ta- liability arises on the same for which the individual is liable to pay short-term capital gains ta- since the sale took place in the same year. "ut, if the sale had taken place after ' years, then a long-term capital gains ta- liability would have arisen.

..

If it is proved that the home loan is simply an arrangement between the loanseeker and the builder or with a third party for the purpose of claiming ta- benefits, then ta- benefits will not be allowed and benefits, previously claimed, will be clubbed to the income and ta-ed accordingly.

&.

Ta- benefits on interest on housing loans are allowable only for the original loan and for a second loan taken to repay the first loan and not for subse+uent loans. This means that if you have already availed of one loan to refinance the original loan and want to no avail a third loan to refinance the second loan, ta- rebate on interest payments will not be permissible. This is because the Section @( 0%1 only talks of the second loan and not of subse+uent loans. =ven if you take the second loan at a rate of interest higher than the original loan, you will be eligible for a ta- rebate on the second loan.

COMPANY PROFILE
HDFC (ANK
H:5/ "ank was incorporated in %&&( by Housing :evelopment 5inance /orporation 6imited 0H:5/1, IndiaAs largest housing finance company. It was among the first companies to receive an Ain principleA approval from the 2eserve "ank of India 02"I1 to set up a bank in the private sector. The "ank started operations as a scheduled commercial bank in Fanuary %&&) under the 2"IAs liberali$ation policies. Times "ank 6imited 0owned by "ennett, /oleman C /o. 3 Times 7roup1 was merged with H:5/ "ank 6td., in @999. This was the first merger of two private banks in India. Shareholders of Times "ank received % share of H:5/ "ank for every ).8) shares of Times "ank. In @99. H:5/ "ank ac+uired /enturion "ank of *un4ab taking its total branches to more than %,999. The amalgamated bank emerged with a base of about 2s. %,@@,999 crore and net advances of about 2s..&,999 crore. The balance sheet si$e of the combined entity is more than 2s. %,E',999 crore.

ICICI (ANK I/I/I "ank is IndiaAs second-largest bank with total assets of 2s. ',8((.%9 billion 0USG 88 billion1 at :ecember '%, @99. and profit after ta- 2s. '9.%( billion for the nine months ended :ecember '%, @99.. The "ank has a network of %,(%E branches and about (,E(( TDs in India and presence in %. countries. I/I/I "ank offers a wide range of banking products and financial services to corporate and retail

customers through a variety of delivery channels and through its specialised subsidiaries and affiliates in the areas of investment banking, life and non-life insurance, venture capital and asset management. The "ank currently has subsidiaries in the United Hingdom, 2ussia and /anada, branches in United States, Singapore, "ahrain, Hong Hong, Sri 6anka, ;atar and :ubai International 5inance /entre and representative offices in United rab =mirates, /hina, South frica, "angladesh, Thailand, Dalaysia and Indonesia. #ur UH subsidiary has established branches in "elgium and 7ermany. I/I/I "ankAs e+uity shares are listed in India on "ombay Stock =-change and the !ational Stock =-change of India 6imited and its merican :epositary 2eceipts 0 :2s1 are listed on the !ew <ork Stock =-change 0!<S=1.I/I/I "ank was originally promoted in %&&( by I/I/I 6imited, an Indian financial institution, and was its wholly-owned subsidiary. I/I/IAs shareholding in I/I/I "ank was reduced to (EI through a public offering of shares in India in fiscal %&&., an e+uity offering in the form of :2s listed on the !<S= in fiscal @999, I/I/I "ankAs ac+uisition of "ank of Dadura 6imited in an allstock amalgamation in fiscal @99%, and secondary market sales by I/I/I to institutional investors in fiscal @99% and fiscal @99@. I/I/I was formed in %&)) at the initiative of the ?orld "ank, the 7overnment of India and representatives of Indian industry. The principal ob4ective was to create a development financial institution for providing medium-term and long-term pro4ect financing to Indian businesses. In the %&&9s, I/I/I transformed its business from a development financial institution offering only pro4ect finance to a diversified financial services group offering a wide variety of products and services, both directly and through a number of subsidiaries and affiliates like I/I/I "ank. In %&&&, I/I/I become the first Indian company and the first bank or financial institution from non-Fapan sia to be listed on the !<S=. fter consideration of various corporate structuring alternatives in the conte-t of the emerging competitive scenario in the Indian banking industry, and the move towards universal banking, the managements of I/I/I and I/I/I "ank formed the view that the merger of I/I/I with I/I/I "ank would be the optimal strategic alternative for both entities, and would create the optimal legal structure for the I/I/I groupAs universal banking strategy. The merger would enhance value for I/I/I shareholders

through the merged entityAs access to low-cost deposits, greater opportunities for earning fee-based income and the ability to participate in the payments system and provide transaction-banking services. The merger would enhance value for I/I/I "ank shareholders through a large capital base and scale of operations, seamless access to I/I/IAs strong corporate relationships built up over five decades, entry into new business segments, higher market share in various business segments, particularly fee-based services, and access to the vast talent pool of I/I/I and its subsidiaries. In #ctober @99%, the "oards of :irectors of I/I/I and I/I/I "ank approved the merger of I/I/I and two of its wholly-owned retail finance subsidiaries, I/I/I *ersonal 5inancial Services 6imited and I/I/I /apital Services 6imited, with I/I/I "ank. The merger was approved by shareholders of I/I/I and I/I/I "ank in Fanuary @99@, by the High /ourt of 7u4arat at hmedabad in Darch @99@, and by the High /ourt of Fudicature at Dumbai and the 2eserve "ank of India in wholesale and retail, have been integrated in a single entity. pril @99@. /onse+uent to the merger, the I/I/I groupAs financing and banking operations, both

HOME LOAN OF HDFC (ANK

Fea$ure

Ma&%mum -oa!-.9I of the cost of the property 0including the cost of the land1 and based on the repayment capacity of the customer. A""-%ca!$ a!' Co/ A""-%ca!$ $o $he -oa! -Home 6oans can be applied for either individually or 4ointly. *roposed owners of the property, will have to be coapplicants. However, the co-applicants need not be coowners.

Ma&%mum Term-@9 years sub4ect to your retirement age. A'0u $a.-e Ra$e Home Loa!-6oan under d4ustable 2ate is linked to H:5/As 2etail *rime 6ending 2ate 02*621. The rate on your loan will be revised every three months from the date of first disbursement, if there is a change in 2*62, the interest rate on your loan may change. However, the =DI on the home loan disbursed will not changeJ. If the interest rate increases, the interest component in an =DI will increase and the principal component will reduce resulting in an e-tension of term of the loan,

and

vice

versa

when

the

interest

rate

decreases.

J /onditions pply F%&e' Ra$e

Home Loa! 1 Loa! Pur"o e

#ne can apply for *ower Home for the following purposes> *urchase of 5lat, row house, bungalow from developers =-isting freehold properties *roperties in an e-isting or proposed co-operative housing society or apartment ownerAs association 5irst *ower of ttorney purchases in :elhi for :: flats allotted before %&&@.

Home Loa!1 E-%)%.%-%$2

Salaried ge Income @%-E9 years Income criteria not provided Self @)-E) years Income criteria not provided Fob e-perience not provided 2esidence proof not provided

Fob Fob e-perience not =-perience provided 2esidence 2esidence proof not *roof provided

Home Loa!1 Loa! Amou!$

6imits on home loan Dinimum - 2s % lac Da-imum - 2s )9 lacs Mar)%! @9I in the case of home loans

@)I in case of improvement or renovation loans

Home Loa!1 Docume!$a$%o!

<ou can download the pplication 5orm and submit alongwith the following documents for an approval of loan.

Salaried /ustomers pplication form with photograph Identity and 2esidence *roof 6atest Salary-slip

Self =mployed *rofessionals pplication form with photograph Identity and 2esidence *roof =ducation ;ualifications /ertificate and *roof of business e-istence 6ast ' years Income Tareturns 0self and business1

Self =mployed "usinessman pplication form with photograph Identity and 2esidence *roof =ducation ;ualifications /ertificate and *roof of business e-istence "usiness profile 6ast ' years Income Tareturns 0self and business1

5orm %E

6ast E months bank statements

6ast ' years *rofit 36oss and "alance Sheet 6ast ' years *rofit 36oss and "alance Sheet 6ast E months bank statements *rocessing fee che+ue 6ast E months bank statements 0self and business1 *rocessing fee che+ue

*rocessing fee che+ue

Home Loa!1 I!$ere $ Ra$e 3 Char)e

Applicable Rates (Monthly Rest Basis) Upto and including Rs 30 lacs Rs.30.01 lacs to Rs.75 lacs !"e# Rs.75 lacs

Fixed rates% 11.50 11.50 11.50

Variable rates% 9.75 10.00 10.$5

Basis% RPLR RPLR 5.75 RPLR 5.50 RPLR 5.$5

The above rates are sub4ect to change without notice.

Home Loa!1 Term a!' Co!'%$%o!

2epayment
Step Up 2epayment 5acility- Helps young e-ecutives take a much bigger loan today based on an increase in their future income, this helps e-ecutives buy a bigger home todayK 5le-ible 6oan installments *lan- #ften customers, parents and their children, wish to purchase properties together. The parent is nearing retirement and their children have 4ust started working. This option helps such customers combine the incomes and take a long term home loan where in the installment reduces upon retirement of the earning parent. Tranche "ased =DI- /ustomers purchasing an under construction property need to pay interest 0 on the loan amount drawn based on level of construction1 till the property is ready. To help customer save this interest, we have introduced a special facility of Tranche "ased =DI. /ustomers can fi- the installments they wish to pay till the time the property is ready for possession. The minimum amount payable is the interest on the loan amount drawn. nything over and above the interest paid by the customer goes towards *rincipal repayment. The customer benefits by starting =DI and hence repays the loan faster.

Security

Security for the loan is a first mortgage of the property to be financed, normally by way of deposit of title deeds and3or such other collateral security as may be necessary. Interim security may be re+uired, if the property is under construction. D% .ur eme!$ The loan will be disbursed in full or in suitable installments, taking into account the re+uirement of funds and progress of construction, as assessed by the "ank directly to seller or builder or local development authority or supplier of materials etc. Proce %!) char)e or a'm% %o! ,ee *rocessing fee e+uivalent to 9.)I of the loan amount 0applied for1 will be collected along with the application form 0ta-es as applicable1. Pe!a-$2 ,or ear-2 c-o ure - !il O$her Co!'%$%o! L "ank reserves the right to re4ect any application without assigning reasons thereof L The applicant will undertake to inform the "ank as and when there is a change in address or employment The terms and conditions mentioned above and elsewhere under the scheme are sub4ect to modification from time to time solely at "ankAs discretion.

Home Loa!1 Fa%r Prac$%ce Co'e For Le!'er

A '%rec$e' .2 $he Re er#e (a!4 o, I!'%a5 #%'e c%rcu-ar D(OD.No.Le).No. (C.678 9&.98.99)3@99E-98 dated Darch E, @998B the "ank has adopted modified 5air *ractice /ode for lenders as approved by the "oard of :irectors. The salient features of the same are>

%9 A""-%ca$%o! ,or Loa! In the loan application form, the "ank shall provide comprehensive information including information about fees and charges if any payable for processing and amount of such fees refundable in case of non acceptance of application, prepayment options and other matter which affects the interest of the borrowers, of all categories of loans, irrespective of the amount of loan sought by them. %%9 Proce %!) a. The "ank shall provide acknowledgement for receipt of all loan applications indicating the time frame within which the application will be disposed of. b. The "ank shall verify the loan application and if additional details 3 documents are re+uired, these will be sought from the applicant. c. 5or all categories of loans and irrespective of any threshold limits, the "ank will be e-pected to process the application without delay. In case the application is turned down, the "ank will convey in writing to the applicant the reasons for re4ection within one month. %%%9 Loa! A""ra% a- a!' Term a!' Co!'%$%o! a. The sanctioning authority will be e-pected to ensure proper assessment of the credit application as per the e-tant instructions and credit policy of the bank. The availability of ade+uate margin and security will not be a substitute for due diligence on the creditworthiness of the customer. b. ll the terms and conditions and other caveats will be duly communicated by an authori$ed official of the "ank to the customer in writing. c. The acceptance of the customer will be obtained on the sanction letter with the customerAs signature under the caption time of issue of the sanction letter. copy of the loan agreement along with all the enclosures +uoted in the loan agreement will be furnished to the customer at the

d.

The sanction letter 3 loan agreement will clearly state that the credit facilities will be e-tended solely at the discretion of the "ank and that drawings under the following circumstances will be solely at the discretion of the "ank.

i. ii.

:rawings beyond the drawing power 3 sanctioned limits. Honoring of che+ues issued for the purpose other than specifically stipulated in the sanction.

iii. iv.

:rawings in an account once it is classified as !* . !o drawings will be allowed in case of non-compliance of the terms and conditions by the borrower.

v.

Deeting further re+uirements of the borrower on account of growth in business will be sub4ect to proper review of the credit limits. %#9 D% .ur eme!$ o, -oa! %!c-u'%!) cha!)e %! $erm 3 co!'%$%o! a. The disbursement will be done immediately on compliance of all the terms and conditions of the sanction by the borrower and the branches need not refer to the sanctioning authority for disbursement. b. ny changes in the terms and conditions of the sanction such as interest and charges will be notified to the borrower before effecting the changes. c. ny changes in interest rate and charges will be effected only prospectively after giving due notice to the borrower. #9 Po $ '% .ur eme!$ u"er#% %o! a. The post disbursement supervision, such as submission of periodical reports and periodic inspection, will be stipulated at the time of issue of the sanction letter. The sanction letter would also mention whether the "ank or the borrower will bear the cost of inspection.

b.

The "ank will issue notices to the borrowers in advance in case the "ank decides to recall the advance 3 accelerate the payment 3 accelerate the performance under the loan agreement. #r seek additional securities.

c.

The "ank shall release all securities on receiving payment of loan. However, the "ank may decide to e-ercise the right to set off any legitimate right or lien for any other claim against borrower. In case the "ank decides to retain the security, the borrower will be notified about the remaining claims and the documents under which the "ank is entitled to retain the security till the relevant claim is paid 3 settled #9 O$her

a.

The "ank will not interference in the affairs of the borrowers e-cept where provided for in the terms and conditions of the loan sanction documents, such as periodic inspection, scrutiny of books of accounts, verification of stocks and book debts, and scrutiny of ;IS statements.

b.

In case any information not disclosed earlier by the borrower has come to the notice of the "ank, the "ank will have the right to elicit the necessary information from the borrower and initiate action to protect its interest.

c.

?hile, the "ank may participate in credit-linked schemes framed for weaker sections of the society, the "ank shall not discriminate on grounds of se-, caste and religion in the matter of lending.

d.

In the matter of recovery of loans, the "ank shall not resort to undue harassment such as persistently bothering the borrowers at odd hours and use of muscle power.

e.

In the case of receipt of re+uest for transfer of borrowal account, either from the borrower or from other banks 3 5Is which propose to take over the loan, the "anksA consent or ob4ection, if any, shall be conveyed within @% days from the date of receipt of re+uest. #%9 *r%e#a!ce Re're er

Though the sanction of the loans will be at the sole discretion of the "ank, borrowers will have an opportunity to appeal against the decision of the "ankAs functionaries. ny such grievance received from the borrower will be heard and disposed of by the ne-t higher authority. 5or this purpose the following review structure is available to the borrower.

HOME LOAN OF ICICI (ANK

I/I/I "ank Home loans provide not 4ust the most competitive interest rates C best level of service, but also products designed to cater to the specific needs of consumer. !ew products 3 new features in e-isting products are introduced based on customer feedback. /hoose the I/I/I "ank Home 6oan that suits ones needs.

Home Loa!
Home Loans are provided to individuals to own a residential property.

ICICI Bank offers easy home

loans for

5irst *urchase in ready construction Under construction property *urchase in re-sale Self construction - e-tension of e-isting living space The following are the features of I/I/I "ank Home 6oans

Home loan amount can be chosen to suit specific needs. #ne can avail of a loan up to .9I of /ost #f *roperty. /onveniently pay off the loan over a period of upto @) years. It can be availed at the 5loating rate of Interest or at the 5i-ed rate of Interest or at the combination of both 5i-ed C 5loating rates. 5aster repayment as principal repayment in on monthly rest.

E-%)%.%-%$2 Norm ,or Home Loa! .

Home 6oans can be availed by 2esident Indian whether Salaried or Self-=mployed and also by !on- 2esident Indian who are Salaried. 5or resident Indians the following are the eligibility norms #ne must be at least @% years of age when the loan is sanctioned. The loan must terminate before or when you turn E) years of age or before retirement, whichever is earlier. #ne must be employed or self-employed with a regular source of income.

La!' Loa!
6and loans give an opportunity for individual customer to purchase a residential plot of land
to do self- construction. Thus, customer can invest now in a plot of land !uild in future. The

6and loan can !e financed only within municipal limits of H"B locations or in case of direct
allotment outside municipal limits !y #$.

6and 6oan can !e availed !y %esident Indian whether &alaried or &elf-'mployed and also
!y (on- %esident Indian.

Home Im"ro#eme!$ Loa! Home Im"ro#eme!$ Loa! is offered to facilitate improvement of a self-owned dwelling unit to e-isting or new customer. HI6 considers a range of facilities internal or e-ternal to the structure without increase in the living pace. Thus, a customer can

add or improve facilities to his dwelling unit with a loan at Home =+uity 6oan rate of interest Home Improvement 6oan can be availed by 2esident Indian whether Salaried or Self=mployed. O,,%ce Prem% e Loa! O,,%ce Prem% e Loa! can be used for purchase, construction, e-tension C also for improvement 0at the time of ac+uisition of office premises. It creates an opportunity to e-tend loans to self-employed individuals to house their profession or business giving a permanent address for generating steady flow of income. The product can also include the estimate of renovation at the time of purchase of the property. This loan is especially meant for self-employed professionals like :octors, rchitects etc. Home Loa! can be availed by 2esident Indian who are Self-=mployed and also by !on- 2esident Indian who are Salaried. EMI U!'er Co! $ruc$%o! =DI Under /onstruction is offered for structuring a home loan to enable individuals to commence his =DI in a partly disbursed under construction pro4ect. /ommencement of =DI ensures re-payment towards principal amount leading to savings in interest and faster repayment of the loan. The =DI paid is as per the sanctioned loan amount and remains constant during the tenure of the loan. The tenure of the loan keeps moving up with additional amount being disbursed. =DI under /onstruction can be availed by 2esident Indian whether Salaried or Self=mployed and also by !on- 2esident Indian. (a-a!ce Tra! ,er "alance Transfer is a facility offering the customer a choice to transfer the outstanding balance of the loan availed for better terms C conditions. "alance

Transfer helps to move from higher rate of interest to lower rate of interest or increase in loan component as Top up. "T is possible only from loans taken from H5/s approved by !H" for refinance, "anks or employer 6oans taken from /entral or State 7overnment. "alance Transfer can be availed by 2esident Indian whether Salaried or Self=mployed. To" U" Loa!

Top up 6oan can !e availed time and again for various personal re)uirement !ased on
value of the property. It offers the customer additional funds against the security of the same property. To avail Top "p loan, the vintage of atleast si* months is re)uired for the loan availed. The !asic eligi!ility emerges with good repayment track record. The end use letter is essential to !e collected.

The =nd use of Top Up 6oans can be

5urnishing of home /onsumer durable /hild,s education :aughter,s marriage 5amily holiday Mehicle ny other personal re+uirement of the borrower provided it is not speculative or illegal in
pending. This product is priced more than !ase home loan rates !ut lower than any personal loan rates. Top "p Loan can !e availed !y %esident Indian whether &alaried or &elf-'mployed.

nature

This product is applica!le to fully dis!ursed cases with no post- dis!ursement document

Loa! o! Pho!e 6oan #n *hone is a pre-sanctioned loan. Its is based on the e-isting relationship of the customer with I/I/I "ank. The biggest advantage is that the customer can get the

loan with minimum documentation. 7ood banking transactions and repayment records becomes a strength for availing loans in future. 6oan on *hone can be availed by 2esident Indian whether Salaried or Self-=mployed Home E:u%$2 Loa! 6oan against property gives the owner of residential or commercial premises to leverage on the value of the property. It offers the ability to unlock funds gives the advantage of looking at the asset as a source of security bringing li+uidity and retaining ownership. In case of H=6 the property should be self occupied by one of income considered applicants. The security of the property ensures competitive rate of interest. The interest component of the =DI paid by S=* 3 S=!* can be booked as e-penses in their * C 6 Home =+uity 6oans are provided for many personal re+uirements of the customer vi$. N

Darriage /hild =ducation "usiness *urchase of *roperty 0?here mortgage is not possible1 Improvement of *roperty Dedical Treatment Home =+uity 6oans can be availed by 2esident Indian who are Self-=mployed and also by !on- 2esident Indian who are Salaried. Pro"er$2 O#er'ra,$ The overdraft facility from ICICI (a!4 Home Loa! allows you to borrow money against your self-occupied property. The overdraft facility comes with a multi-city che+ue book and phone banking facility. The customer is charged interest only for the amount that he withdraws from the account. ?henever he deposits funds into the account, they go towards reducing the outstanding balance in the account.

It offers the following benefits>

7enerating capital against property 021 or 0 /1 for business or personal use /onvenience of *re - Sanctioned limit and draw as you need *ay interest on the amount drawn and for days utili$ed /onvenience of depositing C withdrawing like any /urrent ccount "enefit of /he+ue "ook C *hone banking 5ast *rocessing and door-step service Dulti-city che+ue book and phone banking facility *roperty #verdraft can be availed by 2esident Indian who are Self-=mployed Lea e Re!$a- D% cou!$%!) 6ease 2ental :iscounting helps to raise funds against the future e-pected rentals of self owned commercial property. The property should be occupied by the 6essee. Similar to Home =+uity 6oans, 62: can be provided for any personal re+uirements of the customer vi$. N

Darriage /hild =ducation "usiness *urchase of *roperty 0?here mortgage is not possible1 Improvement of *roperty Dedical Treatment 6ease 2ental :iscounting can be availed by 2esident Indian whether Salaried or Self=mployed

Fac$or A,,ec$%!) o!e Loa! Amou!$ ?ith ICICI (a!4 Home Loa! , you can get a home -oa! suited to your needs. The home -oa! amou!$ depends on your repayment capability and is restricted to a ma-imum of .9I of the cost of the property or the cost of construction as applicable. number of factors are taken into account when assessing your repayment capacity.

2epayment capacity takes into consideration factors such as income, age, +ualifications, number of dependants, spouseAs income, assets, liabilities, stability, continuity of occupation and savings history. However, there are ways by which you can enhance your eligibility. If your spouse is earning, put him3her as a co-applicant. The additional income shall be included to enhance your loan amount. In case of any co-owners they must necessarily be co-applicants. The final amount to be sanctioned will depend on your repayment capacity. However, what you ultimately are entitled to will have to conform within the limits fi-ed for each loan lso, when the company looks at the total cost, registration charges, transfer charges and stamp duty costs are included

Docume!$ re:u%re' ,or Home Loa! Sa!c$%o! I/I/I "ank Home 6oans5 the leading Home 6oans *rovider, offers attractive interest rates and unbeatable benefits to ensure that you get the best deal without any hassles. Heeping your convenience in consideration, we ask one 6oans we re+uire the following documents to sanction one home loan> Sa!c$%o! Docume!$ L :uly /ompleted pplication 5orm *hotograph 5ee /he+ue *hoto Identity *roof ge *roof Signature Merification *roof 2esidence ddress *roof for minimal mandatory documents for the sanctioning of one home loan. t I/I/I "ank Home

Docume!$ "ec%,%c ,or Se-, Em"-o2e' Income Ta- 2eturn 3 /omputation of Total Income 3 Sheet 3 *rofit C 6oss ccount certified by /hartered

uditors 2eport 3 "alance ccountant for last @ years

0' years for Home =+uity1 0both for business and personal of partners3directors1 "ank Statement for last E month from operating account 2epayment Track record of e-isting loans 3 6oan closure letter "oard 2esolution in case of a company *roof of e-istence #ffice ddress *roof *hoto Identity *roof, 2esidence ddress *roof, Signature Merification is re+uired

to be provided for all the main partners 3 directors. These are the documents re+uired for sanctioning a loan. <ou may be asked to submit further legal documents if re+uired by I/I/I "ank or its approved lawyers. :o retain photocopies of all documents being submitted by you.

D% .ur eme!$ o, 2our ICICI (a!4 Home Loa! t I/I/I "ank Home 6oans5 we disburse the loan amount after you identify and select the property or home that you are purchasing and submit the re+uisite legal documents. ?hile you may be under the impression that the list of documents asked for is rather e-tensive, please note that it is for your own good. =ach and every single document asked for will be verified and checked to ensure your safety. This may take some time but we want to ensure a clear title and will complete all the legal and technical verifications to ensure that you have full rights to your home.

<our loan will be disbursed after you identify and select the property or home that you are purchasing and on your submission of the re+uisite legal documents. The @'9 /learance of the seller and 3 or '8I clearance from the appropriate income

ta- authorities 0if applicable1 is also needed. #n satisfactory completion of the above, on registration of the conveyance deed and on the investment of your own contribution, the loan amount 0as warranted by the stage of construction1 will be disbursed by I/I/I "ank.

D% .ur eme!$ Docume!$ L *roperty documents 0as per *C: for respective states and as asked by empanelled lawyers for individual cases1 5acility greement :isbursal 2e+uest 5orm /he+ue Submission 5orm N for *re =DI and =DI che+ues =/S or uto :ebit for I/I/I "ank account holders or *ost :ated /he+ues for ddress =DI 3 *re =DI *ersonal 7uarantor,s :ocuments 0*7 5orm, *hotograph, Identity *roof, *roof, Signature Merification and Income documents, if applicable1 Services C /harges I/I/I Home 5inance ensures that you get the best Home 6oans in terms of interest rates and other facilities. <ou can choose from Home 6oan. d4ustable, 5i-ed or 5loating 2ate

/harges 6oan *rocessing /harges 3 2enewal /harges *repayment /harges

Home 6oans 9.)I to %I @I on the principal outstanding on full prepayment

/harges for late payment /harges for changing from fi-ed to floating rates of interest /harges for changing from floating to fi-ed rates of interest /he+ue Swap /harges :ocument 2etrieval /harges /he+ue bounce charges

@I per month %.8)I on principal outstanding %.8)I on principal outstanding 2s. )9932s. )9932s. @993-

!ote > Service Ta- and other ta-es, levies, etc. applicable as per prevailing rate will be charged over and above these charges.

Re"a2me!$ Term o, 2our Home Loa! In our endeavor to make taking a home loan an easy process for you, we at I/I/I "ank Home 6oans address all your +ueries about the repayment terms of Home 6oans with respect to tenure, home loan =DIs, methods of home loans =DI payments and pre-=DI interest. Wha$ % $he re"a2me!$ $e!ure; Ho< % $he -oa! re"a%'; Wha$ % a! EMI; Whe! 'oe $he re"a2me!$ $ar$; Ho< % $he EMI "a%'; Wha$ %, a PDC .ou!ce ; Wha$ % "re/EMI %!$ere $; Whe! 'o I "a2 PEMI ;

Wha$ % $he re"a2me!$ $e!ure; 2epayment tenure is the tenure for the number of year for which the loan gets sanctioned. ?e offer you a wide range of options for the tenure of the loan. <ou can take a home loan for up to @) years provided you do not reach the age of E) years or retire within that period

Ho< % $he -oa! re"a%'; ll loan repayments are done via e+uated monthly installments 0=DI1. Wha$ % a! EMI; n =DI refers to an e+uated monthly installment. It is a fi-ed amount which you pay every month towards your loan. It comprises of both, principal repayment and interest payment Whe! 'oe $he re"a2me!$ $ar$; =DI payments start from the month following the month in which the full disbursement has been made Ho< % $he EMI "a%'; The =DI is to be paid every month through post-dated che+ues 0*:/s1 or =lectronic /learing System 0=/S1J. If you are opting for *:/s, then you will have to provide 'E *:/s upfront. The *:/s are to be dated on the %st of every month. However, if you receive your salary a few days later, we provide the fle-ibility of dating the che+ues for the %9th of the month. In case you have an I/I/I Savings account you can also go in for the facility of uto :ebit. Wha$ %, a PDC .ou!ce ;

In the case of a bounced che+ue or delayed payment, charges and outstanding dues will be charged as per the prevailing company policy. <ou can replace old *:/s with new ones within ) - 8 working days. Wha$ % "re/EMI %!$ere $; In the case of part disbursement of the loan, monthly interest is payable only on the disbursed amount. This interest is called pre-=DI interest 0*=DI1 and is payable monthly till the final disbursement is made, after which the =DIs would commence. Whe! 'o I "a2 PEMI ; The first *=DI is payable by che+ue by the end of the month in which the disbursement is made and each subse+uent *=DI at the end of every month till the commencement of =DI. In case you have an I/I/I Savings account you can also go in for the facility of uto :ebit.

SWOT ANALYSIS OF ICICI (ANK

S$re!)$h #nline services dvanced infrastructure 5riendly staff %@ hrs. banking services Wea4!e High bank services charges 6ess credit period High interest rates

O""or$u!%$%e Increase in percentage of returns on increase ssociate with social cause Ta- rebates on house loan

Threa$ Mery high competition !et services :ecentrali$ed management !o proper facilities to uneducated

customer

COMPARE HOUSIN* LOAN OF DIFFERENT (ANKS

6oan *rovider 2ates of Interest &.)I &.)I &.8)I &.8)I %9.)I %9.)I %9.)I %9.)I %%.9I %%.9I %%.@)I %%.)I %%.)I %@.9I 6oan mount %99999 @999999 %99999 @999999 %9999 %)99999 %99999 @999999 %99999 )999999 %99999 @9999999 %99999 %9999999 %99999 %9999999 %99999 @999999 %99999 %9999999 @99999 %9999999 %99999 @999999 %99999 %9999999 %99999 %9999999 6oan :uration % - ) <rs % - ) <rs % - ) <rs % - ) <rs % - ) <rs % - ) <rs % - ) <rs % - ) <rs % - ) <rs % - ) <rs % - ) <rs % - ) <rs % - ) <rs % - ) <rs

O(=ECTI>E OF THE STUDY

This study re)ar'%!) OCom"ara$%#e A!a-2 % O, Home Loa! O, ICICI (a!4 A!' HDFC (a!4? will be accomplished by the following o.0ec$%#e 1

o To study how to choose the right housing finance bank. o To study how do get loan for construction of residential houses. o To discuss housing credit more affordable. o To know the some of housing finance schemes. o To discuss some tip for buying house. o To study of terms and condition of home loan. o To find out that how people to construction of houses by attractive =DI systems.

SCOPE AND IMPORTANCE

This study is analysis of housing finance schemes of I/I/I C H:5/ banks. It is helpful in analy$ing the home loan Schemes service provided to the customer and their comparison. This study was conducted by the researcher in D#2 : " :, because of constraints of time and money study could not be e-tended to other cities. s D#2 : " : being a popular and among the good cities of India is a good market of financial products C also here customers of different classes like business segment, service segment, and professional segment are in e-cess. Since the report

aims at finding the potential for financial products at D#2 : " : itself taking into consideration certain limits and problems, the area was chosen on the basis of coverage of product no. of respondents

RESEARCH METHODOLO*Y
Re earch/

PRe earch and e-perimental development 02C:1 comprise creative work undertaken on a systematic basis in order to increase the stock of knowledge, including knowledge of man, culture and society, and the use of this stock of knowledge to devise new applications.P 0#=/: 0@99@1 5rascati Danual> proposed

standard practice for surveys on research and e-perimental development, Eth edition.1
Q%R

It is used to establish or confirm facts, reaffirm the results of previous work, solve research

new or e-isting problems, support theorems, or develop newtheories.

pro4ect may also be an e-pansion on past work in the field. To test the validity of instruments, procedures, or e-periments, research may replicate elements of prior pro4ects, or the pro4ect as a whole. The primary purposes of basic research 0as opposed toapplied research1 are documentation, discovery, interpretation, or the research and development of methods and systems for the advancement of human knowledge. forms of pproaches to research depend on epistemologies, which vary scientific, humanities, artistic, economic, social, considerably both within and between humanities and sciences. There are several research> business, marketing, practitioner research, etc

Re earch Me$ho'o-o)2/

Dethodology is the systematic, theoretical analysis of the methods applied to a field of study, or the theoretical analysis of the body of methods and principles associated with a branch of knowledge. It, typically, encompasses concepts such as paradigm, theoretical model, phases and +uantitative or +ualitative techni+ues.

Dethodology does not set out to provide solutions but offers the theoretical underpinning for understanding which method, set of methods or so called Obest practicesS can be applied to a specific case. It has been defined also as follows>
+.

Pthe analysis of the principles of methods, rules, and postulates employed by a disciplinePB

@. Pthe systematic study of methods that are, can be, or have been applied within a disciplinePB '. Pthe study or description of methodsP

T2"e o, re earch / These are as follows-

(ASIC RESEARCH The research which is done for knowledge enhancement, the research which does not have immediate commercial potential. The research which is done for human welfare, animal welfare and plant kingdom welfare. It is called basic,pure,fundamental research. The main motivation is to e-pand manAs knowledge, not to create or invent something. There is no obvious commercial value to the discoveries that result from basic research. "asic research lay down the foundation for the applied research. :r.7.Smoot says Opeople cannot foresee the future well enough to predict what is going to develop from the basic researchS =g>-how did the universe beginT APPLIED RESEARCH pplied research is designed to solve practical problem of the modern world, rather than to ac+uire knowledge for knowledges sake. The goal of applied research is to improve the human condition. It focus on analysis and solving social and real life problems. This research is generally conducted on large scale basis, it is e-pensive. s such, it often conducted with the support of some financing agency like government , public corporation , world bank, U!I/=5, U7/,=tc,. ccording to hunt, Oapplied research is an investigation for ways of using scientific knowledge to solve practical problemsS for e-ample>- improve agriculture crop production, treat or cure a specific disease, improve the energy efficiency homes, offices, how can communication among workers in large companies be improvedT pplied research can be further classified as problem oriented and problem solving research. *roblem oriented research>- research is done by industry ape- body for sorting out problems faced by all the companies. =g>- ?T# does problem oriented research for developing countries, in india agriculture and processed food e-port development authority 0 *=: 1 conduct regular research for the benefit of agri-industry. *roblem solving>this type of research is done by an individual company for the problem faced by it. Darketing research and market research are the applied research. 5or eg>- videocon international conducts research to study customer satisfaction level, it will be problem solving research. In short, the main aim of applied research is to discover some solution for some pressing practical problem. @UANTITATI>E RESEARCH ;uantitative research aim to measure the +uantity or amount and compares it with past records and tries to pro4ect for future period. In social sciences, O+uantitative research refers to the systematic empirical investigation of +uantitative properties and phenomena and their relationshipsS. The ob4ective of +ualitative research is to develop and employ mathematical models, theories or hypothesis pertaining to phenomena. The process of measurement is central to +uantitative research because it

provides fundamental connection between empirical observation and mathematical e-pression of +uantitative relationships. Statistics is the most widely used branch of mathematics in +uantitative research. Statistical methods are used e-tensively with in fields such as economics and commerce. ;uantitative research involving the use of structured +uestions, where the response options have been *re-determined and large number of respondents is involved.eg>-total sales of soap industry interms of rupees cores and or +uantity interms of lakhs tones for particular year, say @99.,could be researched, compared with past ) years and then pro4ection for @99& could be made. @UALITATI>E RESEARCH. ;ualitative research presents non-+ualitative type of analysis. ;ualitative research is collecting, analy$ing and interpreting data by observing what people do and say. ;ualitative research research refers to the meanings, definitions, characteristics, symbols, metaphors, and description of things. ;ualitative research is much more sub4ective and uses very different methods of collecting information,mainly individual, indepth interviews and focus groups. The nature of this type of research is e-ploratory and open ended. Small number of people are interviewed in depth and or a relatively small number of focus groups are conducted. ;ualitative research can be further classified in the following type. I. *henomenology>-a form of research in which the researcher attempts to understand how one or more individuals e-perience a phenomenon. =g>-we might interview @9 victims of bhopal tragedy. II. =thnography>this type of research focuses on describing the culture of a group of people. culture is the shared attributes, values, norms, practices, language, and material things of a group of people. =g>-the researcher might decide to go and live with the tribal in ndaman island and study the culture and the educational practices. III. /ase study>-is a form of +ualitative research that is focused on providing a detailed account of one or more cases

Da$a co--ec$%o! me$ho'/ The sources of data used in this pro4ect report are both primary and secondary data. 1. Pr%mar2 'a$a *rimary data consists of original information gathered from sample si$e of )9 respondents residing in Doradabad, India. 2. Seco!'ar2 'a$a Secondary data consists of information that already e-ists and that was

collected in the past for some other purposes. The research will be e-ploratory in nature. population of peoples who take home

loan from these banks will be considered for this study. I will try to e-plore about the home loans which would make a difference in the behavior of the consumer. =ffort will be made to throw light on most of the factors which have either indirect or direct effect on the behavior of the consumer.

Sam"-%!) "-a! Sampling plan is necessary because it is almost impossible to e-amine the entire population in limited time . So that I am choosing simple random sampling plan for my pro4ect.

Sam"-%!) %Ae sample si$e is )9 , from the central part of MORADA(AD. "ecause it is not possible to cover the whole cities in available time period. So that it is necessary to take the sample si$e, in )9 simple random respondents.

Source o, 'a$a *rimary :ataThrough +uestionnaire

Secondary :ata- Internet, maga$ine, news papers etc

Sam"-%!) $oo:ata will be collected using :ue $%o!!a%re5 which will influence the finance decision of the simple random person.

RESULT AND DETAILED ANALYSIS

;.%. re you aware of about various types of home finance schemes available in the market T O"$%o! <es Perce!$a)e &9I

!o

%9I

I!$er"re$a$%o!1 &9I respondents are aware of about various types of home finance schemes available in the market and %9I respondents are not aware.

;.@. If yes, do you have home finance schemesT O"$%o! <es !o Perce!$a)e &9I %9I

I!$er"re$a$%o!1 &9I respondents have home finance schemes and %9I respondents are not have home finance schemes.

;.'. ?hich company,s home finance scheme do you haveT O"$%o! I/I/I "ank H:5/ "ank Perce!$a)e ((I )EI

I!$er"re$a$%o!1 ((I respondents have home finance schemes of I/I/I "ank and )EI respondents have home finance schemes of H:5/ "ank.

;.(. ?hich factor do you like more in your favorite bankT O"$%o! Internet 2ate Scheme "enefits *ayment at /ontingency Perce!$a)e %9I (9I '9I @9I

I!$er"re$a$%o!1 (9I respondents like scheme in your bank, '9I like benefits, %9I like Internet 2ate and @9I also like *ayment at /ontingency.

;.). How do you come to know about your favorite bank T O"$%o! T.M. advertisement !ewspaper Internet websites Daga$ines Perce!$a)e %9I (9I '9I @9I

I!$er"re$a$%o!1 (9I respondents come to through !ewspaper about your bank, '9I through Internet websites, %9I through T.M. advertisement and @9I also through Daga$ines.

;.E. re the schemes of home finance easily available in your city T O"$%o! <es !o Perce!$a)e 89I '9I

I!$er"re$a$%o!1 89I respondents said yes schemes of home finance easily available in your city and '9I respondents said no.

;.8. ?hich company,s home finance scheme is more satisfactory T O"$%o! I/I/I "ank H:5/ "ank Perce!$a)e (.I )@I

I!$er"re$a$%o!1 (.I respondents said I/I/I bank home finance scheme is more satisfactory and )@I respondents said H:5/ bank home finance scheme is more satisfactory.

;... ?hich company,s working style is more satisfactory T O"$%o! I/I/I "ank H:5/ "ank Perce!$a)e (9I E9I

I!$er"re$a$%o!1 (9I respondents said I/I/I bank working style is more satisfactory and E9I respondents said H:5/ bank working style is more satisfactory

;.&. ?hich company,s +uality of service is more satisfactory T O"$%o! I/I/I "ank H:5/ "ank Perce!$a)e (9I E9I

I!$er"re$a$%o!1 (9I respondents said I/I/I bank +uality of service is more satisfactory and E9I respondents said H:5/ bank +uality of service is more satisfactory

;.%9. ?hich company,s way of presentation is more satisfactory T O"$%o! <es !o Perce!$a)e '9I 89I

I!$er"re$a$%o!1 '9I respondents said yes way of presentation is more satisfactory and 89I said no.

;%%. ?hich company,s feedback procedure is more satisfactory T O"$%o! I/I/I "ank H:5/ "ank Perce!$a)e (9I E9I

I!$er"re$a$%o!1 (9I respondents said I/I/I bank feedback procedure is more satisfactory and E9I respondents said H:5/ bank feedback procedure is more satisfactory.

;.%@. ?hich company,s documentation procedure is more satisfactory T O"$%o! I/I/I "ank H:5/ "ank Perce!$a)e @.I 8@I

I!$er"re$a$%o!1 @.I respondents said I/I/I bank documentation procedure is more satisfactory and 8@I respondents said H:5/ bank documentation procedure is more satisfactory.

;.%'. ?hich company,s interest rates are more satisfactory T O"$%o! I/I/I "ank H:5/ "ank Perce!$a)e (@I ).I

I!$er"re$a$%o!1 (@I respondents said I/I/I bank documentation procedure is more satisfactory and ).I respondents said H:5/ bank documentation procedure is more satisfactory.

;.%(. ?hich company,s =DI procedure is more satisfactory T O"$%o! I/I/I "ank H:5/ "ank Perce!$a)e (9I E9I

I!$er"re$a$%o!1 (9I respondents said I/I/I bank documentation procedure is more satisfactory and E9I respondents said H:5/ bank documentation procedure is more satisfactory.

;.%). re you satisfied with the overall performance of your favorite bankT O"$%o! <es !o Perce!$a)e E9I (9I

I!$er"re$a$%o!1 E9I respondents are satisfied with the overall performance of your favorite bank and (9I are not satisfied with the overall performance of your favorite bank.

FINDIN* 3 ANALYSIS
%1 ccording to this pro4ect report 8(I interested in housing finance.

@1 '.I people like to take H:5/ bank home loan. "ecause this bank give well services.

'1 I am finding in this pro4ect serve more bank use new technology like> internet banking, mobile banking, and fore- banking. (1 ccording to this serve customer satisfied low installment schemes of bank.

)1 8@I people did not face any difficulty during takingthe loan E1 Dostly people recommended H:5/ bank of hosing finance.

CONCLUSION

Housing is a growing industry. Marious public and private institutions have entered in this field. These institutions have initiated various house financing schemes to cater the diversified needs of this sector. "esides the emerging and e-panding institutional set up, the system of credit delivery of housing is still inade+uate. The responsibility to provide house finance largely was rested with the /entral 7overnment till the early eighties. The setting up of the !H" in %&.., as the ape- housing finance institution, was the beginning of the emergence of housing finance as a fund based financial service in the country. Its role fall into three categories promotional, financial and regulatory. Housing finance institutions must become self sustaining units which work on full cost recovery basis and device innovative financial instruments to mobili$e their resources from household sector.

LIMITATION
O lthough best of the efforts were made to conduct a prefect survey but still it faces certain limitation. 5ollowing were certain limitation of this pro4ect.S. %. Some of the respondents did not aware the terms and condition of home loan schemes. @. Some of the respondents did not answer all the +uestions. This could hamper the final results to a certain e-tent. '. ?e had limited time for conducting this survey report. (. The study confines itself to the respondents of OD#2 : " :S only. Hence findings would not be relevant to other cities. ). *eople mind set about the survey was an obstacle in ac+uiring complete information C positive interaction. E. 2espondents were very busy in their schedule. So it was very time consuming for them to answer all the +uestions properly.

SU**ESTIONS
%. There is more time period for repayment of home loan. @. Housing finance institution take steps to solve customer problems immediately. '. 6oan sanction date should be according to customer convenient. (. customer awareness program should be taking place in rural area.

5. Housing finance bank take feedbacks of customers regarding features C services 6. 5or the better service new offers would be re+uire.

8. "ank should give all information related to terms and condition. 8. To make people aware about the benefit of becoming Housing finance "ank,s Sales =-ecutive, following activities of advertisement should be done through &. *rint Dedia. %9. Hoarding C "anners.

%%. :istribution of leaflets containing details information

12. Dake people understand about the various benefits of its products..

BIBLIOGRAPHY

Re,ere!ce (oo4 1 Hothari /. 2. O 2esearch DethodologyS Second =dition, ?ishwa *rakashan. :onald S. Tull , :ell I. Hawkins O Darketing 2esearchS Si-th =dition, *ublished by shok k. 7hosh , *rentice-Hall #f India *vt. 6td. Hottler *hilip, Darketing Danagement, %9th =dition, *rentice- Hall of India *vt. 6td., @99% *age 'E). Thakur :evendra, 2esearch Dethodology, :eep C :eep *ublication *vt. 6td. , @99) *age .). Ne< "a"er 1 Times of India

mar U4ala :ainik Fagran Hindustan

Ma)aA%!e 1 We. %$e 1 www.icicibank.com www.hdfcbank.com India Today #utlook

ANNE+URE MARKET SUR>EY REPORT ON COMPARATI>E ANALYSIS OF HOME LOANS OF ICICI (ANK AND HDFC (ANK @UESTIONNAIRE

:ear 2espondent, I am a student of I5TD University conducting a market survey report. Hindly spare few minutes to fill up this +uestionnaire any information provided by you will be used for academic purpose only.

RESPONDENT PROFILE
!ame ddress /ontac !o. >>>-

A)e )rou" o, re "o!'e!$/ 1B C 27 D E5 27/F7 D E5 F7/G7 D E5 G7/ a.o#e D E @ua-%,%ca$%o! 1/ Occu"a$%o! 1/ ;.%. re you aware of about various types of home finance schemes available in the market T a1 <es b1 !o ;.@. If yes, do you have home finance schemesT a1 <es b1 !o ;.'. ?hich company,s home finance scheme do you haveT a1 I/I/I "ank b1 H:5/ "ank ;.(. ?hich factor do you like more in your favorite bankT a1 Internet 2ate b1 Schemes c1 "enefits d1 *ayment at /ontingency ;.). How do you come to know about your favorite bank T a1 T.M. advertisement b1 !ewspaper c1 Internet websites d1 Daga$ines ;.E. re the schemes of home finance easily available in your city T a1 <es b1 !o ;.8. ?hich company,s home finance scheme is more satisfactory T c1 I/I/I "ank d1 H:5/ "ank

;... ?hich company,s working style is more satisfactory T e1 I/I/I "ank f1 H:5/ "ank ;.&. ?hich company,s +uality of service is more satisfactory T g1 I/I/I "ank h1 H:5/ "ank ;.%9. ?hich company,s way of presentation is more satisfactory T a1 <es b1 !o ;%%. ?hich company,s feedback procedure is more satisfactory T i1 I/I/I "ank 41 H:5/ "ank ;.%@. ?hich company,s documentation procedure is more satisfactory T k1 I/I/I "ank l1 H:5/ "ank ;.%'. ?hich company,s interest rates are more satisfactory T m1 I/I/I "ank n1 H:5/ "ank ;.%(. ?hich company,s =DI procedure is more satisfactory T o1 I/I/I "ank p1 H:5/ "ank ;.%). re you satisfied with the overall performance of your favorite bank T a1 <es b1 !o Signature of the respondent Thank <ou 0I5TD University, Doradabad1