2 - Quality Manual Tier - 2

..
bindu labels (pvt.) ltd.

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0.0
Approved by
Date:
12-06-09
Signature
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M.D
Doc No.: Doc

Q40002
No.: Q40002
QUALITY
DISTRIBUTION
MANUAL
LIST
date12-6-2009
Issue dateIssue
12-6-2009
TIER - 2
BINDUBINDU
LABELS
LABELS
Page I
Page II
This Manual is a property of Bindu Labels (Pvt.) Ltd. Bangalore It must not be reproduced in whole or
in
part or otherwise disclosed without prior consent in writing from the Managing Director
Prepared by:
Signature
M.R
Revision No:
0.0
Approved by
Date:
12-06-09
Signature
M.D
BINDU LABELS
ISSUE/CHANGE CONTROL
Doc No.: Q40002

Issue date 12-6-2009
Page III
This copy is issued to the persons holding the designation marked below.
Date of
Issued to
Sr. No
issue
Managing Director
12-6-2009
Management Representative
12-6-2009
Auditors
12-6-2009
Common Copy
12-6-2009
Prepared by:
Signature
M.R
Revision No:
0.0
Approved by
Date:
12-06-09
Signature
M.D
BINDU LABELS
CONTENTS
Quality Manual Tier-2
Doc No. Q40002

Issue date: 12-6-2009
Page IV
This manual is released under the authority of the Managing Director of

Bindu Labels (Pvt.) Ltd,
All revisions to this Manual shall be reviewed and approved by him.
All Departments should ensure implementation as per the latest issue of this
Manual.
Issue and distribution of this manual is controlled by the Management
Representative and a master copy is retained by him.
All controlled copies are updated after each revision.
The issue no. of each revised page(s) is incremented and dated as
applicable.
Controlled copies are stamped as CONTROLLED COPY in Red Ink.
Uncontrolled Copies are for reference only and are not updated periodically
Uncontrolled copies are identified with UNCONTROLLED COPY stamp.
Nature of changes is briefly recorded on the Revision Sheet.
Obsolete documents are identified with OBSOLETE COPY Stamp.
Prepared by:
Signature
M.R
Revision No:
0.0
Approved by
Date:
12-06-09
Signature
M.D
Doc No.:
REVISION RECORD
BINDU LABELS
Sr
# Doc.#.
1
2
3
4
5
6
Q42301
Q42401
Q62201
Q82201
Q83001
Q85201
Procedure For Control Of Documents

Procedure For Control Of Quality Records
Procedure For Training
Procedure For Internal Audit
Procedure For Control Of Non-Conforming Products
Procedure For Corrective & Preventive Action
Sr. Procedur Page Rev.

No. e No.
No. No.
Prepared by:
Signature
M.R
Date

Page V
Doc. Pg. Pg.

No. No.
Page
1
2
No.
TITLE
Q40002
2
1
1
2
2
2
0.0
0.0
1.0
0.0
0.0
1.0
Manual
ISSUE
Page
DATE
No.
0.0 12-06-2009
- 12-06-2009
- 12-06-2009
1.0 12-06-2009
1.0 12-06-2009
1.0 12-06-2009
Nature Of change
Revision No:
1.0
Approved by
Date:
27-11-09
Signature
9
11
12
13
15
17
Reviewed
And Approved
M.D
1
2
3
4
5
Q62201
1 1.0 27-11-09
Q82201
1.0 27-11-09
BINDU2LABELS
Q83001
2 1.0 27-11-09
Q85201
1 1.0 27-11-09
Q85201
2 1.0 27-11-09
Records Q6222003&Q6222004 added

Doc No. Q40002
List of
records revised
ACRONYMS
List of records revised
Page VI
Standard No corrected in reference Para.
List of records revised
Sr.
Abbreviations
Expansion
No.
1
HOD
Head Of Department
Prepared by:
M.R
Revision No:
1.0
Approved by
2
QA
Quality Assurance
Signature
Date:
27-11-09
M.D
Signature
6
MRM
bindu
labels
4
Ref.
S
N
Management Review Meeting
REFERENCES
Reference
Page VII
Doc.
Document
No.
Number
Rev.
Revision
CAP
Corrective Action Plan
NC
Non-Conformance
10
PO
Purchase Order
11
CIP
Continual Improvement Project
12
NA
Not Applicable
13
GRN
Goods Receipts Note
14
OEM
Original Equipment Manufacturer
15
QMS
Quality Management System
Standard No.
ISO/TS 16949-2009
Doc No. Q40002

Title
Quality Management Systems Particular Requirements

For The Application Of ISO 9001-2000 For Automotive
APQP Reference Manual
Production And Relevant Service Part Organizations

Advanced Product Quality Planning And Control Plan-1995
FMEA Reference Manual
Potential Failure Mode And Effects Analysis-Third Editon2001
PPAP Reference Manual

Prepared
by:
M.R
Production Part Approval Process-Fourth Edition-2006

Revision
No:
0.0
Approved by
M.D
Fourth Edition
Signature
Date:
12-06-09
Signature
7
Spc
Reference
EditionBINDU
6
MSA
Manual-Second Statistical Process Control-Second Edition-2005

Doc No.: Q 42301
LABELS
Reference
Manual
PROCEDURE FOR
CONTROL OF DOCUMENTS
Rev. No. 0.0 Dt.: 12-6-09

Page 1 of 2
-Third Measurement System Analysis Third Edition- 2009
Edition
1. PURPOSE:
1. To control documents and data related to the Quality System.
2. To establish and maintain procedure for approval, revision & issue of documents.
2. SCOPE:
All documents which are part of Quality Management System.
3. RESPONSIBILITY:
i.
M.R is responsible for issue and control of Internal Documents.
ii.
Dept. Heads are responsible for approving documents issued & used within the dept.
iii.
Respective departments who are custodians of external documents shall control such
documents.
4. REFERENCE:
ISO /TS16949:2009 Clause 4.2.3
5.0. PROCEDURE:
DOCUMENT CONTROL SYSTEM
Document
Sr.
Prepared
Prepared by:
by:
No.
Signature
1 Signature
Apex Manual
Approving
Issue
Revision
Revision
DistributionM.DRemarks
M.R
Revision
No:
0.0
Approved
M.R Authority
Revision
No: Control
0.0
Approved by
by
M.D
Control
NO.
Date:
Signature
As mentioned in
MD
M.R
M.R
0.0 Signature
Date:
12-06-09
8
Sr.
Document
No.
Approving Issue Revision Revision

Authority Control Control
NO.
Distribution
Remarks
the manual
2
3
Procedures Manual
Work Instructions
MD
Dept.
Heads
Process Sheet cum

Quality Plan
Quality Plan for Final

Inspection
Production
Manager
QA
Manager
M.R
M.R
M.R
M.R
M.R
M.R
0.0
As mentioned in
the manual
0.0
Originating
Dept.
0.0
Production &
Q.A
0.0
M.R
M.R
Q.A
BINDU LABELS
6
Quality Plan for
QA
Receiving Inspection
7
8
9
Forms
Customer Drawings
National/
M.R
M.R
M.R
M.R
M.R
Customer
M.R
Customer
Manger
Original
International
Source
Standards
Doc No.: Q 42301
PROCEDURE FOR
CONTROL OF DOCUMENTS
M.R
Rev. No. 0.0 Dt.: 12-6-09

Page 2 of 2
0.0
Q.A
0.0
Concerned user
Dept.
-
Original
Production &
Source
Q.A
N.A
5.1. Original Copies are identified by Rubber Stamp as Master Copy. All Controlled Copies
are identified by as Controlled Copy Stamped in Red Ink. Uncontrolled copies are identified
by Rubber Stamp as Uncontrolled Copy. Documents of external origin are not marked with
additional identification by Bindu Labels.
Obsolete copies if preserved are identified as Obsolete Copy.
Controlled copies are updated when revisions are made.
6.0. RECORDS: Master list of documents.
Prepared by:
Signature
M.R
Revision No:
0.0
Approved by
Date:
12-06-09
Signature
M.D
10
PROCEDURE FOR
PROCEDURE
FOR
CONTROL
OF
QUALITY
RECORDS
BINDU
BINDU LABELS
LABELS
TRAINING
Doc No.: Q
Q42401
62201
Rev.No.1.0
Dt.:27.11.2009
Rev.No.0.0Dt.:
12.06.2009
Page 1 of 1
1. PURPOSE
1. To establish procedure for identification, collection, indexing, storage, maintenance
and disposition of quality records, which are maintained to demonstrate effective
operation of the quality system.
2. SCOPE
Quality records related to the quality management system.
3. RESPONSIBILITY:
Dept.Heads & M.R.
4. REFERENCE:
ISO /TS16949:2009 Clause 4.2.4
5. PROCEDURE:
5.1.
Quality records are maintained in suitable Forms identified and specified in

procedures. Changes in Forms are controlled by M.R. Quality Records are
preserved by originating dept. & also departments which receive them. When
standard forms are not available records can be maintained in other convenient
methods including electronic media.
5.2.
The retention period of Quality records is one year unless otherwise specified
in relevant procedures or by Customer.
5.3.
Suitable back ups are preserved for records in electronic media to safeguard
against loss of data. Respective dept. heads are responsible to preserve back up
of records in electronic media.
5.4.
Quality Records are disposed off after retention period.
6. RECORDS: Lists of records are maintained by dept. heads from where they originate.
1. PURPOSE:
To identify training needs, to improve competence and to provide training to employees.
Prepared by:
Signature
M.R
Revision No:
0.0
Approved by
Date:
12-06-09
Signature
M.D
11
BINDU LABELS
PROCEDURE FOR
INTERNAL AUDITS
Doc No.: Q 82201

Rev.No.0.0Dt.: 12.06.2009
Page 1 of 2
2. SCOPE:
Employees performing work which affects product quality.
3. RESPONSIBILITY:
M.D & M.R
4. REFERENCE:
ISO /TS 16949:2009 Clause 6.2.2.2
5. PROCEDURE:
5.1.
Training needs of workmen & Management staff are identified by concerned Dept.
Heads and MR
5.2.
Training needs of Dept. Heads are identified by Managing Director.
5.3.
Training Plan & Training Records are prepared and maintained by M.R.
5.4.
Training effectiveness is assessed by department heads and recorded in Training

Record.
6. RECORDS:
Sr.
Name of the Record
No.
Format No.
Training Need
Q62202001
Training Schedule
Q6222002
Training Record
Q6222003
Training Circular
Q6222004
1. PURPOSE:
Prepared by:
Signature
M.R
Revision No:
1.0
Approved by
Date:
27-11-09
Signature
M.D
12
BINDU
LABELS
PROCEDURE FOR
INTERNAL AUDITS
Doc No.: Q 82201

Rev.No.1.0 Dt.:27.11.2009
Page 2 of 2
To ensure compliance of quality activities with planned procedures and to estimate the
effectiveness of the Quality System.
2. SCOPE:
Entire Quality System as per ISO/TS 16949:2009
3. RESPONSIBILITY:
Management Representative, Dept. Heads, & Internal Auditors.
4. REFERENCE:
ISO /TS 16949:2009 Clause 8.2.2
5. PROCEDURE:
5.1.
M.R prepares annual Internal Audit Plan.
5.2.
Frequency of Internal Audit is once in Six months. However, the frequency of

audit at various functions may be revised by M.R, if required.
5.3.
List of trained internal auditors is maintained by M.R. Internal audits are carried
out by personnel independent of those having direct responsibility for the activity
being audited.
5.4.
Internal Audit schedules are circulated to all concerned departments in advance.
5.5.
Internal Audit Reports are prepared by Auditor and reviewed by MR.
5.6.
Auditor discusses Corrective Action, Target date for Corrective Action with
Auditee, which is noted in Internal Audit Report.
5.7.
Auditee is responsible to complete Corrective Action on a time bound plan.
5.8.
Internal Auditors carry out follow up Audits and ensure that the NC is closed on
Time.
5.9.
Closing of NC is approved by M.R after due verification of Corrective Actions.
5.10. M.R submits summary report of Internal Audit for management review meeting.
5.11. M.R prepares a Register Of Internal Audit to monitor Audits & Follow Up Audits.
6. RECORDS:
13
Sr. Name of the Record

PROCEDURE FOR CONTROL OF
No.BINDU LABELS
Doc Format
No.: Q 83001
No.
Internal Audit Plan
Page 1 of 2
Inter Office Memo (Internal Audit)
Q8220002
Internal Audit Report(NCR)
Q8220003
Summary Of Internal Audit
Q8220004
NON CONFORMING PRODUCTS
Rev.No.0.0Dt.:12.06.2009
Q8220001
1. PURPOSE:
a. To ensure that Products not conforming to specified requirements are prevented from
use.
2. SCOPE:
Prepared by:
Signature
M.R
Revision No:
1.0
Approved by
Date:
27-11-09
Signature
M.D
14
PROCEDURE FOR CONTROL OF

BINDU LABELS NON CONFORMING PRODUCTS
Doc No.: Q 83001

Rev.No.1.0Dt:27.11.2009
Page 2 of 2
Applicable to products against Purchase Order.
3. RESPONSIBILITY:
Production & Quality Heads.
4. REFERENCE:
ISO /TS 16949:2009 Clause 8.3
5. PROCEDURE:
5.1 Records of Non-conforming products are maintained in following:
a. Receiving Inspection GRNs
b. Stage & Final Inspection Reports
c. Customer Return Challans
5.2 Non-Conforming Products are identified by
a. Labels
b. Color Coding
5.3 Disposal of NC products will fall under following categories.
a. Rework to meet the specified requirements.
b. Accept on concessions with or without rework.
c. Reject the product & dispose as scrap.
5.3 Reworked products are re-inspected by Q.A and are released after
Confirming to requirements
6. RECORDS:
15
PROCEDURE FOR
CORRECTIVE &
PREVENTIVE ACTION
Sr.
Name of the Record

No.BINDU LABELS
1.
Doc No.:
Q 85201
Format
No.
Rev.No.1.0 Dt.:27.11.2009
Page 1 of 2
GRN
Q7430003
First Piece Inspection Report/Set Up Approval
Q7513001
Final Inspection Report
Q8240004
Q A Register
Q8300001
Rejection Analysis
Q8300002
PURPOSE:
To establish a procedure to correct non-conformities in Products & Processes of the
company and to take preventive actions to stop recurrence of the same.
2. SCOPE:
Applicable to non-conformities observed in companys process & products both before &
after sale.
3.
RESPONSIBILITY:
Prepared by:
Signature
M.R
Revision No:
1.0
Approved by
Date:
27-11-09
Signature
M.D
16
PROCEDURE FOR CORRECTIVE

BINDU LABELS
& PREVENTIVE ACTION
Doc No.: Q 85201

Rev.No.1.0 Dt.:27.11.2009
Page 2 of 2
Dept. Heads & M.R.
4.
REFERENCE:
ISO /TS16949:2009 Clause 8.5.2 & 8.5.3
5.
PROCEDURE:
5.1.
Process & Product non conformities are reported in following ways
o Daily & Monthly Rejection & Rework Reports

o Customer Complaints.
Pareto Analysis is carried out on reports of non-conformities. High ranked reasons for
non-conformities are referred to a team representing relevant functions. The team
analysis each reasons and formulates a suitable action plan & fix responsibilities for
corrective actions. The corrective & preventive actions are monitored periodically till
completion.
5.2.
Customer complaints are received by Quality Assurance Dept. Each complaint

received is referred to corrective & preventive action team. On critical nonconformances a root cause analysis is carried out. The team analyses complaints
and decides necessary time bound actions. The decisions are recorded in 8-D
Form. The Progress of corrective & preventive actions plans are monitored by MR
until effective results are obtained.
5.3.
Customer is communicated on the progress of Corrective & Preventive Actions
5.4 Corrective & Preventive Actions are carried out on a time bound action plan.
6. RECORDS:
Sr.
Name of the Record
No.
Format No.
Q A Register
Q8300001
8-D Report
Q8520001
17
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Prepared by:
Signature
ISO/TS 16949:2009 ISO/TS 16949:2009 ISO/TS 16949:2009 ISO/TS 16949:2009

M.R
Revision No:
1.0
Approved by
Date:
27-11-09
Signature
M.D
18
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Doc No.: Doc

Doc No.: Q40002

Doc No. Q40002

This manual is released under the authority of the Managing Director of

Procedure For Control Of Documents

Sr. Procedur Page Rev.

Issue date 12-6-2009

Doc. Pg. Pg.

Records Q6222003&Q6222004 added

Management Review Meeting

Corrective Action Plan

Continual Improvement Project

Goods Receipts Note

Original Equipment Manufacturer

Quality Management System

Doc No. Q40002

Quality Management Systems Particular Requirements

APQP Reference Manual

Production And Relevant Service Part Organizations

FMEA Reference Manual

Potential Failure Mode And Effects Analysis-Third Editon2001

PPAP Reference Manual

Production Part Approval Process-Fourth Edition-2006

Manual-Second Statistical Process Control-Second Edition-2005

Rev. No. 0.0 Dt.: 12-6-09

-Third Measurement System Analysis Third Edition- 2009

M.R is responsible for issue and control of Internal Documents.

Approving Issue Revision Revision

Process Sheet cum

Quality Plan for Final

Quality Plan for

Doc No.: Q 42301

Rev. No. 0.0 Dt.: 12-6-09

6.0. RECORDS: Master list of documents.

Quality records are maintained in suitable Forms identified and specified in

Quality Records are disposed off after retention period.

Doc No.: Q 82201

Training needs of Dept. Heads are identified by Managing Director.

Training effectiveness is assessed by department heads and recorded in Training

Doc No.: Q 82201

Entire Quality System as per ISO/TS 16949:2009

M.R prepares annual Internal Audit Plan.

Frequency of Internal Audit is once in Six months. However, the frequency of

Internal Audit schedules are circulated to all concerned departments in advance.

Internal Audit Reports are prepared by Auditor and reviewed by MR.

Auditee is responsible to complete Corrective Action on a time bound plan.

Closing of NC is approved by M.R after due verification of Corrective Actions.

Sr. Name of the Record

Internal Audit Plan

Inter Office Memo (Internal Audit)

Internal Audit Report(NCR)

Summary Of Internal Audit

NON CONFORMING PRODUCTS

PROCEDURE FOR CONTROL OF

Doc No.: Q 83001

Applicable to products against Purchase Order.

Name of the Record

First Piece Inspection Report/Set Up Approval

Final Inspection Report

PROCEDURE FOR CORRECTIVE

Doc No.: Q 85201