Dell OEM Industry Solutions

WHY APPLIANCES
Appliances meet your customers needs for a total solution with an improved overall experience. To you, this can translate into added revenue streams and enhanced competitiveness.

WHY DELL
Base your appliance solution on Dell hardware that your customers already trust. Our dedicated account teams and services worldwide will deliver sustained long-term execution and value throughout your product life cycles.

DELL BRANDING SOLUTIONS

Both off-the-shelf and fully managed customization services are at your disposal. Dell engineered. Your specs inside. Your brand outside.

Dell OEM Appliance Solutions

Focus on what you do best and leave the hardware and services to Dell
Appliances meet customers needs for a total solution
Of all the advantages of appliances for solution providers, the most compelling is that it can dramatically improve your customers experience with your product and offer a better return on their investment. For you, that can not only increase revenue, but also increase your competitiveness. Fast time to market, low costs. Deploying your solution on a controlled platform can considerably reduce development and test time compared to traditional software delivery. This simplicity can help you activate new sales channels. Reduced install time and support effort. Time spent on customer support can also be greatly reduced. Easy for customers to buy. No-hassle installation combined with bundled field service makes appliances more cost-effective for customers than traditional software. Customers do not have to buy and provision their own hardware. Expand the reach of your brand. Appliances, visible within your customers offices, build recognition and add a new source of revenue. OEM Planning
Enterprise Product Development

Dell OEM Services Suite

OEM services that cover your full product life cycle from end to end.

OEM Deployment

Custom Factory Integration Asset Recovery and Recycling Services

Custom Fulfillment Services Training Services

OEM PostDeployment

Hardware Support Services

Warranty and Spare Parts

Dell offers a complete OEM appliance solution

YOUR SOLUTION. YOUR BRAND. DELL POWERED. Using Dell hardware as the foundation for your appliance utilizes our worldwide reputation for quality and value derived from the Dell supply chain. Your customers may never see the Dell name, but the value of a smooth-running, streamlined appliance program will be felt throughout your company.

Stable, relevant server technology that your customers already trust

Dell PowerEdge servers, built on advanced industry-standard technology, are designed for reliable operation over long periods of time. Simplify operational requirements: Deployment, management, and maintenance Optimize performance: System configurations tailored to your needs Deliver sustained long-term value: Solid, reliable design and construction

Dedicated OEM support and services worldwide

We know, the last thing you want is to get into the hardware business. Thats why Dell keeps hardware hassles to a minimum by providing comprehensive support for its OEM customers: A dedicated OEM account team that knows your business Dedicated OEM engineering, product development, and logistics resources supporting your design, implementation, and change management needs A full suite of OEM services including: Product customization, manufacturing, and fulfillment Dell on-site field service1 and limited warranty2 and spare parts in more than 150 countries worldwide3 (helps keep downtime to a minimum vs. a swap-out approach) Dedicated OEM hardware support call center

Long-term value for you and your customers

When you team with Dell, you gain the advantages of the Dell direct model, obsession with quality, and an overall culture of efficiency. When we build your unit to order, your investment in inventory can be reduced considerably compared to vendors that build in batches and ship from inventory. Dell quality also stands behind every unit you sell. Let us worry about component supplier management and quality implications from design to build to in-field services. This is what we do best. Have confidence that you are passing on both consistent value and Tier 1 quality to your customers from a supplier thats in it with you for the long term.

Your Solution. Your Brand. Dell Powered.

Differentiation that matters

Dell OEM Branding Solutions

Model PowerEdge 860* server PowerEdge 1950* server PowerEdge 2950* server PowerEdge 2970* server PowerVault MD1000

How does your hardware supplier stack up?

Dell engineered. Your specs inside. Your brand outside.

Sockets 1 2 2 (Intel) 2 (AMD) Disk expansion enclosure Form Factor 1U rack 1U rack 2U rack 2U rack 3U rack Blank or Custom Bezel Yes Yes Yes Yes Yes Dedicated OEM sales and support Tier 1 quality/supply chain control Branding flexibility Ordering, shipping, invoicing flexibility Service: On-site
1

Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Worldwide3 Worldwide Yes

Unit replacement Built to order/low inventory carrying costs U.S.-based manufacturing Strong reputation with end customers Worldwide regulatory compliance services Support services Shipping Access to Dell resale channel

*T  his device has not been approved by the Federal Communications Commission for use in a residential environment. This device is not, and may not be, offered for sale or lease, or sold or leased for use in a residential environment until the approval of the FCC has been obtained.

The unique Dell custom factory-integration (CFI) process and custom fulfillment services make customization fast, efficient, and economical. OEMs have a choice of two approaches: OEM Ready. This off-the-shelf service provides generic and do-it-yourself branding options for the bezel. Generic BIOS, documentation, packaging, and custom components are also offered in a cost-effective manner. OEM Custom. Take your branding to the next level with customization options and consulting services that include: custom hardware branding, OS certification, mechanical engineering, regulatory compliance, custom components, and partner identification for specialty projects.

Meaningful innovation that your customers can use every day

The customer-driven design of Dell 9G PowerEdge servers

Customers arent shy

about asking whats under the hood, and we are proud to say its Dell. Frankly, we just dont have hardware issues with Dellperiod.
Steve Shray
Senior Vice President of Engineering and Operations IronPort Dell Case Study: IronPort, February 2006

Consistent internal and external color coding for easy access

Metal bezels on rack servers for durability and sleek appearance

Programmable LCD for fault alerts

Factory-installed hard drive labels for enhanced management and durable metal hard drive carriers

Service may be provided by third party. Technician will be dispatched if necessary following phone-based troubleshooting. Subject to parts availability, geographical restrictions and terms of service contract. Service timing dependent upon time of day call placed to Dell. U.S. only. For a copy of our guarantees or limited warranties, please write Dell USA L.P., Attn: Warranties, One Dell Way, Round Rock, TX 78682. For more information, visit www.dell.com/warranty. 3 Service may be provided by third party. Availability limited. Other conditions apply. See www.dell.com/intlsvc for current list of eligible systems and selected countries. External devices excluded; availability of specific parts varies in each country.
1 2

Your Solution. Your Brand. Dell Powered.

More information? www.dell.com/oem Contact us? US_ISG@Dell.com