Kathmandu University School of Management BHTM Course Syllabus

Course title Course Code no. Credit hours Course objective Main Objectives Hospitality Human Resource Management 48 hours

The main objectives of the course are: To understand the roles and responsibilities of HR professionals To understand the role of HR in organization strategy To understand and apply HR concepts and functions in hospitality business Learning unit one 1. Introduction to Human Resource Management 1.1 Definition Net contact hours 1.2 Nature & characteristics 4 hrs 1.3 Need for HRM in the service industry 1.4 Role of human resource manager 1.5 Strategic human resource management Learning unit two 2. Human Resource Planning Net contact hours 2.1 Concepts, characteristics and need 2.2 Job Analysis, job description & job specification 12 hrs 2.3 Recruitment and selection process: planning and forecasting 2.4 Recruitment and selection: sources of recruitment 2.5 Selection approaches, predictors/techniques Learning unit three 3. Employee Training and Management Net contact hours 3.1 Concept of Training 3.2 Characteristics of Training 10 hrs 3.3 Benefits or advantages of Training 3.4 Methods of Training 3.5 Consideration for effective training 3.6 Concept of Management Development 3.7 Techniques or methods of Management Development Learning unit four 4. Performance Appraisal Net contact hours 4.1 Concept of Performance Appraisal 4.2 Uses of Performance Appraisal 8 hrs 4.3 Method of Performance Appraisal 4.4 Concept of Reward Management 4.5 Types of Reward Management 4.6 Qualities of effective reward system Learning unit five 5. Grievances and Disputes Settlement Net contact hours 5.1 Concept of Grievance 5.2 Forms of Grievance 8 hrs 5.3 Causes of Employee Grievance 5.4 Handling of Employee Grievance 5.5 Concept of Labor dispute 5.6 Major causes of labor dispute 5.7 Settlement of labor dispute Learning unit Six Employee Relations Net contact hours 6.1 Labor movements and Trade Unions 6.2 Collective Bargaining 6 hrs 6.3 Dismissals

6.4 Employee safety and health Total Text book 48 hours (excluding assessment and final examination) Woods R. (2002). Managing hospitality human resources (3rd edition), Educational Institute of the American Hotel & Lodging Association. Sommerville, K. L. (2007). Hospitality Employee Management and Supervision: Concepts and Practical Applications, John Wiley & Sons. Inc.

Reference Books
Evaluation Scheme In-semester evaluation End-semester evaluation Total 25% 75% 100%