Program Strategic pentru Promovarea Inovarii n Servicii prin

Educaie Deschis, Continu (INSEED)

POSDRU/86/1.2./S/57748
Proiect cofinanat din Fondul Social European prin Programul
Operaional Sectorial Dezvoltarea Resurselor Umane 2007-2013
Program Strategic pentru Promovarea Inovarii n Servicii prin
Educaie Deschis, Continu (INSEED)
POSDRU/86/1.2./S/57748
Proiect cofinanat din Fondul Social European prin Programul
Operaional Sectorial Dezvoltarea Resurselor Umane 2007-2013
Service Engineering and Management Service Engineering and Management
Business Service Integration and Management Business Service Integration and Management
Types of services, e
Types of services, e
-
-
services and
services and
business applications
business applications
Anca Daniela Ionita
Universitatea Politehnica din Bucureti
2
Types of services
Classification of Business Applications
Service-Oriented Systems
Service Oriented Architecture
Cloud Computing
Summary
3
Service sectors
Business services and professional services
Communication services
Construction and related services
Distribution services
Education services
Energy services
Environmental services
Financial services
Health and social services
Tourism services
Transport services
4
Classification in respect with the
type of company
Tourist and recreational services
Personal services
Maintenance services
Delivering services
Distributive services
Beauty Institute
E E- -Reservation Reservation
Car service
Health care
H
See http://factoidz.com/types-of-services/
5
Classification of services
Utility services
Implement general
functionalities
Business services
Associated to specific business functions
Coordination or process functions
Involve several actors and activities
Business function:
an activity that produces
well-defined results
Business process:
sequence of activities that
produces well-defined results
Student registration
Payment of an
external supplier
6
Obtained with a process that orchestrates other
services, some developed inside the company,
others externally
Example: composite reservation service
after Jan Sommerville, Software Engineering, 2008
Composite services
7
Free services
Subscription
Pay-per-use
Service payment models
8
Types of services
Classification of Business Applications
Service-Oriented Systems
Service Oriented Architecture
Cloud Computing
Summary
9
an information-technology based system
collect, manage, and distribute information
Purpose - the reason for having the system
People - includes the developers, managers, and
users of the system
Information Technology - the hardware, software,
and network components
Procedures (documentation and rules) - how people
interact with the system
Data - including text, images, sounds, and video
Information systems
10
e-Business
11
Scope of e-Business systems
Scope of functional
business systems
Marketing
Manufacturing
Human Resource
Accounting
Financial
Management
Scope of enterprise
business systems
Cross-functional
enterprise applications
Enterprise application
integration
Transaction processing
Enterprise collaboration
12
Financial accounting and management
Supply Chain Management
Enterprise Resource Planning
Human Resource Management (HRM)
Customer Relationship Management
Decision support
Enterprise Business Systems
13
e-Commerce
financial transactions that are conducted
by electronic means
e-commerce Web sites: "virtual-stores"
or "cyber stores
Amazon.com
AOL
eBay.com
Features
Advertising
Sales
Customer support on the Web
Internet security
e-payment
14
B2B - Businesses selling to other businesses
businesses exchange products, services, or
information between businesses
B2C - Businesses selling to consumers
C2B - Consumers bonding together to buy in
volume from businesses
C2C - Consumers selling to other consumers
from online auction or classified ad websites
Business models for e-commerce
transactions
15
Service Oriented Architecture
16
Service implementation
Service specification
In a standard language: WSDL
Service publishing
Registry that is generally accessible: UDDI standard
Service discovery
Clients search in the UDDI registry to discover the
specification of the desired service and locate its povider
(URI).
Service connection
Makes the connection between the clients application and
the concrete service, communicating with SOAP.
Steps for working with services
17
a new computational model
software is hosted, run and administered
in large web data centers and provided as
a service
users of cloud services are exonerated
from software licensing, installation, and
maintenance
CLOUD Computing
18
Software as a Service (SaaS)
the delivery of software functionality seamlessly, over
the Internet, instead of installing it on a local machine
Infrastructure as a Service (IaaS)
raw computing services such as CPU and storage
Platform as a Service (PaaS)
COTS, tools, middleware for developing / deploying
applications
Types of CLOUD systems
19
Virtualization
a process that substitutes a physical resource
by many logical (virtual) resources
Elasticity
horizontal and vertical up- and down-scaling
Reliability
Reliability according to pre-defined quality
parameters is automatically ensured.
CLOUD Features
20
J.A. OBrian,G.M. Marakas, Management
Information Systems, McGraw-Hill, 2008
Jan Sommerville, Software Engineering,
8th Edition, Addison Wesley, 2007
References