Professional Documents
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World Report
OCToBER 2013
INSIDE THIS ISSUE Message from Angela Gittens, Director General, ACI World ACI Releases its 2012 World Airport Traffic Report ACERT Version 2.0 Now Available 4th ACI-DNA Assistance Programme Seminar The 2014 ACI Global Training Calendar is Coming Soon ACI Airport Leadership Workshop for Emerging Executives ICAO Aerodromes Panel Rescue and Fire Fighting Working Group ACI PaxFlash and FreightFlash Passenger Traffic Posts Moderate Gains of 2% for the Month of July Airport Service Quality (ASQ) Updates ACI Welcomes New World Business Partners Global Training Course Calendar Events Calendar
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2 October: Signing of a Memorandum of Understanding between Airports Council International and the International Air Transport Association
Left to right: Roberto Kobeh Gonzlez, President of the Council, ICAO; Angela Gittens, Director General, ACI; Tony Tyler, Director General and CEO, IATA; Raymond Benjamin, Secretary General, ICAO.
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Left to right: David N. Edwards, Jr., Chairman, ACI-NA Board of Directors; Angela Gittens, Director General, ACI World and Co-Chair, APMAP Steering Committee; Wayne G. Sieloff, Wayne County Airport Authority; Stanley R. Van Ostran, Metropolitan Nashville Airport Authority; James R. Kelly, Broward County Aviation Department; Anthony Cugno, Jacksonville Aviation Authority; Hampton Jennings Brown, San Diego County Regional Airport Authority; Jorge Roberts, ADC & HAS Airports Worldwide.
The Airports Council International-North America (ACI-NA) 21st Annual Conference and Exhibition was held in San Jose, California from 22 to 25 September 2013 Every year, ACI-NA recognizes North American graduates of the Global ACI-ICAO Airport Management Professional Accreditation Programme (AMPAP). The Global ACI-ICAO AMPAP is a strategic initiative born from a partnership between ACI and
ICAO, launched in March 2007. In recognizing the challenges and complexity that constitute airport management, AMPAP seeks to develop a new generation of airport leaders in all functional areas of the airport business, promote the adherence to the highest professional standards and effective sharing of best managerial practicesall in a crosscultural, highly interactive learning environment. Successful completion of AMPAP provides its candidates with the opportunity to broaden their career horizons as they earn the ACI-ICAO
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Airport Passenger Traffic Maintains Momentum; Cargo Growth Remains Almost Flat for Second Year as Advanced Economies Face Austerity
In early September, ACI World announced the launch of its 2012 World Annual Traffic Report (WATR). The Report provides coverage of airport traffic statistics, thematic areas including passengers, cargo (freight and mail), aircraft movements, and new sections. With comprehensive data coverage from over 1,500 airports in over 150 countries worldwide, ACIs flagship publication remains the authoritative source and industry reference for airport data, indicators and rankings. The 2012 WATR, can be purchased at the following URL: http://bit.ly/14Eisld Angela Gittens, Director General of ACI World stated, The latest edition of the World Airport Traffic Report takes a historical perspective by analyzing the growth trends for each region and the events that have had an adverse impact on the demand for air transport. As well, the Report provides a global analysis of the last decades evolution of international and domestic traffic and a detailed assessment of the passenger traffic seasonality. The share of passenger and cargo traffic is examined across various markets in detail in addition to identification of the fastest growing markets and airports. Passenger traffic around the world continued to grow in spite of a climate that is best described as global economic uncertainty. While the risks of a disintegrated Euro area and the fiscal constraints faced by many developed economies represented a short run challenge for the industry, robust passenger traffic growth in emerging markets served to counterbalance the slowdown in advanced economies. As a result, the aviation industry still attained new heights in 2012. The worlds airports served more than 5.7 billion passengers in 2012, growing by 4.4 percent from 2011. Commenting on cargo traffic, Gittens stated, Traffic in air cargo reveals a different story. As a direct consequence of the slowdown in the growth of the volume of goods and services traded around the world, air cargo growth was relatively stagnant for a third year in a row. While macroeconomic conditions were mainly responsible for air cargos sluggish revival, microeconomic factors such as competitive pressures from alternative modes of freight delivery also played a role, particularly in a context of uncertain economic times. In the aggregate, cargo volumes were almost flat at 0.5 percent in 2012 relative to 2011 at 93 million tonnes. 2012 Key Statistics 1,598 airports located in 159 countries reported that: Worldwide airport passenger numbers increased by +4.4% in 2012 to 5.7 billion, registering increases in all six regions Middle East (+13%), Asia-Pacific (+8%), Latin America-Caribbean (+7.6%) and Africa (+6.1%) all showed robust growth in passenger traffic. Europe (+1.7%) and North America (+1.3%) experienced moderate growth Worldwide domestic traffic increased by +3%, while international traffic jumped by +5.7% Worldwide aircraft movements increased +0.6% to 79 million Total cargo volumes handled by airports was almost flat at +0.5%, which represents 93 million tonnes 65% of airports worldwide registered positive passenger growth at an average of +7%, while 35% of airports lost traffic at an average rate of -4.3%.
ACI World Report October 2013 Commenting on regional trends, Gittens said, In 2012, all regions achieved positive growth rates in passenger traffic. The emerging markets of the Middle East, Asia-Pacific and Latin AmericaCaribbean continue to post strong gains year after year. Despite the fiscal constraints and the economic woes that have plagued European and North American economies over the last couple of years, airports still achieved modest growth in 2012 passenger traffic. 2013 Outlook ACI statistics received just before the release of this report showed global passenger traffic up +3% for the first five months of 2013. Commenting on the prospects for the remainder of the
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year, ACI Worlds Director of Economics and Programme Develoment, Dr. Rafael Echevarne, noted, Overall, the traffic outlook for 2013 is not encouraging. Although passenger traffic in 2013 is expected to grow, emerging markets in the BRIC countries are beginning to experience slowed growth. Combined with the austerity measures and high unemployment in Europe as well as the turbulent recovery in the United States, means that the overall growth rate in passengers is expected to be well below 5%. Cargo traffic is expected to show a decline with respect to 2012 levels, mainly driven by low business and consumer confidence in the largest international economies.
Click here for the full press release featuring extra charts and tables
Information Free Do-It-Yourself Tool ACERT is ACIs Airport Carbon and Emissions Reporting Tool. This self-contained Excel spreadsheet enables an airport operator to calculate its own greenhouse gas (GHG) emissions inventory. The tool is available at no cost to airports and can be used without emissions or environmental expertise, inputting readily available operational data. In order to manage GHG emissions, an operator needs to understand the sources, quantities and ownership of emissions at the airport. An inventory can assist the airport operator to set goals and target mitigation efforts. Version 2.0 The main new features of ACERT v2.0 are an option to input the total fuel loaded on aircraft instead of aircraft activity, and an option to include vehicle and aircraft biofuels with non-zero net CO2.
Potentially the most significant development is that ACERT v2.0 has been approved for use Airport Carbon Accreditation. An ACERT inventory will be suitable for Level 1 (Mapping) and Level 2 (Reduction) Airport Carbon Accreditation, the only airport-specific carbon management standard which is available in the ACI Europe, Asia-Pacific and Africa regions. For more information please see www.airportcarbonaccreditation.org ACERT is available for free by emailing ACERT@ aci.aero (see www.aci.aero) and support is also provided. ACERT automatically generates an inventory report (see sample extract on following page) that includes a summary table of GHG emissions, and pie charts. ACI would like to acknowledge the support of Transport Canada and its consultant EBA who initially developed the software.
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4th ACI-DNA Assistance Programme Seminar: Airport Economics and the Importance of Non-Aeronautical Revenues Santo Domingo, Dominican Republic
by Kevin Caron, Assistant Director, Global Training
Airport Council International was very happy to cooperate again with UNITAR CIFAL Atlanta in collaboration with the Airport Department of the Dominican Republic to host the seminar Airport Economic Development: The Importance of NonAeronautical Revenues this past 7-10 August in Santo Domingo, Dominican Republic. The seminar provided a venue for sharing best practices on how to increase non-aeronautical revenues, while fostering economic development for the airport and the region it serves. Delegates from over 20 countries from the Americas attended three days of stimulating and interactive sessions. This was supplemented by Aerodom
providing an insightful tour of the terminal at Las Amricas International Airport that provided the participants with a first-hand view of their successful commercial activities. The discussions were facilitated in both Spanish and English by ACI, international airports representatives, leading academics, service providers, technology experts and representatives from the private sector, which allowed the progression of valuable networking and gaining insight to the generation of non-aeronautical revenues.
Delegates from over 20 countries from the Americas attended the Airport Economic Development: The Importance of Non-Aeronautical Revenues from 7-10 August in Santo Domingo, Dominican Republic
The team at ACI Global training (GT Steering Group and Secretariat) have been working hard during the summer to plan and develop our 2014 schedule of courses. This important process is to ensure that we continue to serve our members educational needs along with allowing them to plan their staff training budgets accordingly. And this is no small feat! This yearly planning process involves the use of many tools, including analyzing current and future trends affecting our members on local and global levels. This is then supported by collecting information and feedback from our training centres, ACI regions, faculty, ACI training needs survey and world and regional standing committees to whom we are all thankful for their insight and guidance. Our 2014 schedule will of course offer many of our premier courses such as Developing a Customer Service Culture at Airports, ICAO-ACI User Charges, Airport Revenue Generation, Managing Service Quality at Airports and the ever popular GSN Diploma Programme.
New and interesting courses for next year include the ACI-ICAO Aerodrome Certification, the ACIOhio State University and Concordia University Airport Leadership Workshop, Airport Ground Handling, as well as our Understanding ICAO Annex 14 and Safety Management System (SMS) Implementation courses offered in the Arabic language, to name a few. Please stay tuned for the upcoming calendar launch. For more information, please email us at: training@aci.aero
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As the principal investigator on Airport Cooperative Research Program (ACRP) Report 75: Airport Leadership Development Program, it has been very rewarding to see our efforts to create a curriculum specifically applicable to developing the next generation of airport executives put into use, through our partnership with ACI and the John Molson School of Business. It has also been an honor to host an elite group of airport leaders from as near as Dayton, to as far as Delhi, to engage in the learning process and further develop their skills as executives within the industry. It is clear that our professional facilitators,
who themselves are world renowned experts in their fields of leadership and organizational culture, created a nearly optimal environment for applying our curriculum. The Ohio State University Center for Aviation Studies is proud to be considered among the worlds leaders in aviation related education and research, and we hope that this workshop becomes a regularly scheduled event to accommodate the ever growing need for leaders in our industry.
The 11th meeting of the ICAO Aerodromes Panel Rescue and Fire Fighting Working Group (RFFWG) was held 2-6 September 2013 at the Dallas/Fort Worth International Airports Fire Training Research Center. ACI World participated along with ACI representatives that included: Pam Philips, Operations and Security Manager at Teterboro Airport, New Jersey, and Alan Black, Director, Dallas Fort-Worth Airport who served as our host. Participants enjoyed a well-attended and highly interesting educational week at the modern and well-equipped Research Center. The main agenda items during this meeting concerned the following: Amendment 11 to ICAO Annex 14, Volume I, which took effect on 15 July and will become applicable in November 2013. There are several changes to the rescue and firefighting requirements in that amendment that calls for further consideration of existing and missing support material. The Standards and Recommended Practices (SARP) were further reviewed with a Discussion Paper (DP) on new performance based provision for emergency response and whether some of the SARPs should be moved into the PANS Aerodromes document which is being developed. The availability of guidance material to support the changes and new SARPs in the amendment was considered. It has become apparent that there is a further need to organize, review and develop new guidance material. The review of ICAO Doc. 9137, Airport Service Manual, Part 1 - Rescue and Fire Fighting, and Part 7 Airport Emergency Planning, was discussed in this relation. DPs on a proposal from the Secretariat to add a chapter to Part 7 of the document about public health preparedness and a DP for adding a chapter about the next of kin management were presented. A review was conducted of the ICAO crash chart information. Outcomes included the need for
electronic crash charts for rescue and firefighting purposes. The creation of an ICAO link for access has been in progress for many months and is now in the final stages of comment and implementation. Rescue and firefighting SARPs in Annex 14, Volume II, on heliports was on the agenda. The Heliport Design Work Group (HDWG) Sub Group has been reviewing the current SARPs and the group presented a DP that gives background to proposed changes. The work of the sub group will continue. Another large item on the agenda was the application of rescue and firefighting requirements for aerodromes serving general aviation (GA). The issue of commensurate rescue and firefighting provisions for GA aerodromes has been under consideration for several years. Concerns were expressed to ICAO by the International Council of Aircraft Owner and Pilot Associations (IAOPA). The RFFWG has gathered data and examined if exemption for GA from section 9.2 of Annex 14, Volume I, could be considered. The ICAO Air Navigation Commission (ANC) has tasked the Operations Panel (OPSP) with a Job Card to review these requirements. The OPSP assigned the matter to the GA Sub Group. During the meeting there was a teleconference with the GA Sub Group where the various angles of the rescue and firefighting requirements and needs for such aerodrome operations were discussed. The exchange of views and information was valuable and discussions will continue. The PANS Aerodromes document was discussed in regards to rescue and firefighting. ACI has been actively involved in the development of the PANS ADR and is continuing to partake in the ongoing work with chapter 5 which is not published with the first version.
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Click here for the full press release featuring extra charts and tables
take place as part of an airport expansion plan. Presentations were also made by Mr. Walter Zemialkowski, Director of Airside Operations and Mr. Alberto Smith, Director of Landside Operations, both from Punta Cana International Airport. Cincinnati/Northern Kentucky International Airport and Minneapolis St. Paul International Airport also presented comprehensive sessions on research and new customer service initiatives at their airports.
The first installation of the annual ASQ Forum was hosted by Punta Cana International Airport in the Domenican Republic. The annual ASQ Forums provide a unique venue for airport managers to meet and discuss challenges and opportunities for improving the quality of airport services, and to discuss new innovations in customer service care. Discussions were held on the following: Best practices on smoking policies, security at airports and Wi-Fi ACI initiatives in the area of passenger facilitation The introduction of independent audits ASQ fieldwork awards ceremony Marketing ASQ achievements and airport marketing case studies Mr. Frank Rainieri, CEO of Punta Cana International Airport, who has been with the airport since 1984, delivered an in-depth presentation on how service quality is managed at his airport. He also provided an oveview of new and exciting projects slated to
Delegates from the following airports were treated to Dominican Republic hospitality with a welcome reception and gala dinner hosted by Punta Cana International Airport on the grounds of the Punta Cana Resort and Club hotel: Asur, Austin, Bahamas, Calgary, Cincinnati, Detroit, Jamaica, LambertSt. Louis, San Francisco, Tampa. The final day of the conference concluded with a comprehensive landside and airside tour of this very special airport. ACI thanks Punta Cana International Airport for hosting this outstanding ASQ Forum Americas 2013.
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The second installment of the ASQ Forums, took place from 10 to 12 September in Doha, Qatar. The Forum was hosted by Doha International Airport and was one of the best attended ASQ Forums for Asia-Pacific/Middle East/Africa in ACI history. Darwin Airport presented a best practice session on smoking policies and Airports Company South Africa provided an insightful presentation on how the Airport Group uses ASQ at nine of their airports. In addition, Delhi International showcased how they ran team specific campaigns to reward their employees for helping the airport become a finalist in this years ASQ Awards.
Hamad International Airport. Delegates were also taken on a tour of the new airport and its facilities. The Gala Dinner, hosted by Doha International Airport, included live musical entertainment, exquisite dining and a falconry demonstration. In addition, the ladies were provided with the opportunity to have traditional henna designs applied to their skin. ACI thanks Doha International Airport for providing our Delegates with an unforgettable experience. ASQ Updates ACI welcomes Hahare, Mexico City, Osaka and Shenyang to the ASQ Survey, and Victoria Falls to the ASQ Regional. Keflavik and Ottawa airports have also joined ASQ Retail. For more information about the ASQ programme, please contact: Sevda Fevzi Manager, Marketing T: +1 514 373 1232 E: sfevzi@aci.aero W: www.aci.aero/Airport-Service-Quality
Forum delegates were provided with a detailed presentation by representatives of Doha International Airport that showcased the new
shoppair.com Ltd Shoppair.com provides e-commerce solutions designed to leverage the power of the omni-channel shopping experience in travel retail and to create what we believe to be the first workable framework enabling airports and airlines to collaborate for mutual benefit to increase airport retail sales and improve competitiveness with high street retailing. Region: ACI Europe Level: Silver Small Business Address: 5 Jupiter House, Calleva Park, Aldermasto, reading, Berkshire RG7 8NN, UK Website: www.shoppair.com Email: mick.dawidowicz@shoppair.com Phone: +41 21 806 2721 Contact: Mick Dawidowicz Managing Partner
ACI World Report October 2013 Shanghai Ying Xing Assets Management Co., Ltd
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Shanghai Yingxing is a professional company which gathers VIP reception, terminal services, operation and consultancy services. We are the executive member of Shanghai Public Relation Association and the business service provider of Shanghai Expo. Airport terminal building operation and management, experiential service, improving service soft power will be our development focal point in future. Region: ACI Asia-Pacific Level: Large Address: 1715, No.5558(Block A) Chuansha Rd, Shanghai 201299, China Website: www.y-starmedia.com Email: haze_sj@hotmail.com Phone: +86 21 58216520-113 Contact: Ms. Jie Shen Golcon Limited Golcon Limited is a New Zealand registered company established in 2011. Its principal, Tony Gollin, has a long association with the ACI family; both in Asia-Pacific and in Europe, and prior to that with the Airport Operators Council International (AOCI), serving on various facilitation and security ACI and AOCI technical committees. His 25 years of executive airport management and development experience provides Golcon Limited with a very practical set of skills to address a wide range of airport management challenges - particularly for small and medium sized airports which form a large part of the ACI airport membership base. For such airports, Golcon can provide support in a number of ways such as strategic planning, facilitation and security services, executive mentoring and airport business optimising in areas such as outsourcing and airport concession development, corporatisation and privatisation. These services can be provided at either the government or airport entity level as appropriate. Region: ACI Asia-Pacific Level: Small Address: PO Box 259234 Botany Auckland 2163 New Zealand Website: www.golcon.co.nz Email: tony.gollin@golcon.co.nz Phone: +64 21 474 678 Contact: Mr. Tony Gollin
For more information on the World Business Partners (WBP) Programme, visit: www.wbp.aero For a complete listing of ACIs World Business Partners (WBP), visit: www.wbp.aero/directory
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The ACI World Airport Traffic dataset covers airport traffic statistics for the 2012 calendar year for over 1,500 airports in more than 150 countries by three thematic areas: passengers, cargo (freight and mail) and aircraft movements. Data is presented by airport, city, country and region and individual airport entries give international and domestic terminal breakdowns as well.
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