INSTITUTE OF HOSPITALITY EBOOKS 2013 HELD IN e-RESOURCES COLLECTION

TITLE 1001 Ways to Make More Money As a Speaker, Consultant, or Trainer : Plus 300 Rainmaking Strategies for Dry Times 201 Ways to Turn Any Employee Into a Star Performer {McGraw Hill Professional} 24 Hours to the Perfect Interview : Quick Steps for Planning, Organizing & Preparing for the Interview That Gets the Job A Career As a Chef : The Creative Cook Is the Key to a Successful Restaurant {Careers ; No. 230} Absolute Beginners Guide to Winning Presentations Accountability : Managing for Maximum Results {Fifty-Minute Series} Accounting and Financial Analysis in the Hospitality Industry {Butterworth-Heinemann Hospitality Management Series} Addressing Foodborne Threats to Health : Policies, Practices, and Global Coordination Adventure Tourism : The New Frontier Advertising in Tourism and Leisure American Dietetic Association Guide to Eating Right When You Have Diabetes Analyzing Operations in Business : Issues, Tools, and Techniques Architecture and Tourism : Perception, Performance, and Place {English ed.} Arts, Entertainment and Tourism At Your Service : How to Attract New Customers, Increase Sales, and Grow Your Business Using Simple Customer Service Techniques Auditing for Managers : The Ultimate Risk Management Tool A-Z of Facilities and Property Management Bartending for Dummies {For Dummies; 3rd ed.} Basic Business Math : A Life-skills Approach {Fifty-Minute Series} Basic Economics : A Citizens Guide to the Economy Battlefield Tourism : History, Place and Interpretation {Advances in Tourism Research} DATE 2004 AUTHOR Walters, Lillet. PUBLISHER McGraw-Hill Professional

2004 2004

Hawley, Casey Fitts. DeLuca, Matthew J.; DeLuca, Nanette F.

McGraw-Hill McGraw-Hill

2005

Institute for Career Research Weissman, Jerry.; Kaszubski, William Lloyd, Sam R. Hales, Jon. Que Pub. Crisp Learning Elsevier ButterworthHeinemann National Academies Press Butterworth-Heinemann Butterworth-Heinemann John Wiley Quorum Books, Berg Butterworth-Heinemann Wiley

2004 2002 2005

2006 2003 2001 2003 1998 2004 2000 2012 Swarbrooke, John. Morgan, Nigel.; Pritchard, Annette. Powers, Margaret A Summers, Michael Roger. Lasansky, D. Medina.; McLaren, Brian. Hughes, Howard. Eliason, Frank

2005 2006 2006 1997 2001 2007

Pickett, K. H. Spencer.; Pickett, Jennifer M. Martin, David M Foley, Ray. Truchon, Richard P. Sowell, Thomas. Ryan, Chris

John Wiley & Sons Thorogood Wiley Crisp Publications Basic Books,

v. 1.1

TITLE Becoming More Effective {Super Series (Institute of Leadership & Management (Great th Britain)); 4 ed.} Beginning French for the Utterly Confused Behind the Smile : The Working Lives of Caribbean Tourism Benchmarking in Tourism and Hospitality Industries : The Selection of Benchmarking Partners Benders Dictionary of Nutrition and Food Technology {Woodhead Publishing in Food th Science, Technology and Nutrition; 8 ed.} Best Practice in Accessible Tourism : Inclusion, Disability, Ageing Population and Tourism Beyond Branding : How the New Values of Transparency and Integrity Are Changing the World of Brands Bids, Tenders & Proposals : Winning Business Though Best Practice {Rev. 2nd ed.} Bioterrorism : A Guide for Facility Managers Bioterrorism and Food Safety Blended Elearning : Integrating Knowledge, Performance, Support, and Online Learning {1St Ed.} Brand Called You : Create a Personal Brand That Wins Attention and Grows Your Business British Tourism : The Remarkable Story of Growth Building Great Customer Experiences Building Your Career Portfolio Business Development : A Guide to Small Business Strategy Business Development in Licensed Retailing : A Unit Managers Guide {Hospitality, Leisure and Tourism Series} Business of Consulting : The Basics and Beyond {Pfeiffer Essential Resources for nd Training and HR Professionals; 2 ed.} Business Research : A Practical Guide for Undergraduate and Postgraduate Students Business Resumption Planning Business Travel and Tourism Care Packages for Your Customers : An Idea a Week to Enhance Customer Service {McGraw Hill Professional}

DATE 2003

AUTHOR Thackray, Deirdre.; Jenkins, Dela.; Cadman, Eileen. Mercado, A. Sebastian. Gmelch, George. Wober, Karl W.

PUBLISHER Elsevier LTD.

2003 2003 2002

McGraw-Hill Indiana University Press CABI Pub.

2006

Bender, David A.; Bender, Arnold E. Ambrose, Ivor; Darcy, Simon; Buhalis, Dimitrios. Ind, Nicholas.

Woodhead Pub.

2012

Channel View Publications Kogan Page

2005

2007 2005 2005 2003

Lewis, Harold. Gustin, Joseph F. Rasco, Barbara.; Bledsoe, Gleyn E. Bielawski, Larry.; Metcalf, David Montoya, Peter.; Vandehey, Tim. Middleton, Victor T. C.; Lickorish, Leonard J. Shaw, Colin.; Ivens, John. Poore, Carol A. Butler, David. Lashley, Conrad.; Lincoln, Guy. Biech, Elaine.

Kogan Page Ltd Fairmont Press CRC Press HRD Press

2009 2005 2002 2001 2001 2003

McGraw-Hill Professional Elsevier/ButterworthHeinemann Palgrave Macmillan (UK) Career Press, Butterworth-Heinemann Butterworth-Heinemann

2007

John Wiley & Sons, Inc. (US) Palgrave Macmillan Auerbach Butterworth-Heinemann McGraw-Hill Professional

2003 2005 2001 2007

Collis, Jill.; Hussey, Roger. Devlin, Edward S. Swarbrooke, John.; Horner, Susan. Glanz, Barbara A.

v. 1.1

TITLE Career Bounce-back! : The Professionals in Transition Guide to Recovery & Reemployment Career Building : Your Total Handbook for Finding a Job and Making It Work Career Change Handbook : How to Find Out What Youre Good At and What You Enjoy then Get Someone to Pay You for It {Rev. and Updated 3rd ed.} Career Networking : How to Develop the Right Contacts to Help You Throughout Your Working Life Career Opportunities in the Food and Beverage Industry Career Opportunities in Travel and Hospitality {Career Opportunities} Careers for Gourmets & Others Who Relish Food {VGM Careers for You Series} Careers in Management Consulting : Sharing Expertise and Knowledge {Careers ; No. 302} Careers in Meeting and Events Management, Hospitality Marketing : Increasingly Important Business Function Planning Everything From Sales Me Case Studies in Ecotourism Catering Management {3rd ed.} Check Your English Vocabulary for Leisure, Travel and Tourism Chocolates On the Pillow Arent Enough : Reinventing the Customer Experience Class Acts : Service and Inequality in Luxury Hotels Coaching for Commitment : Achieving Superior Performance From Individuals and Teams {Pfeiffer Essential Resources for Training and HR Professionals} Coaching for Emotional Intelligence : The Secret to Developing the Star Potential in Your Employees Competency-based Performance Reviews : How to Perform Employee Evaluations the Fortune 500 Way Competing in a Service Economy : How to Create a Competitive Advantage Through Service Development and Innovation {University of Michigan Business School Management Series} Competitive Tendering : Management and Reality : Achieving Value for Money Concurrent Marketing : Integrating Product, Sales, and Service

DATE 1998 2009 2006

AUTHOR Birkel, J. Damian.; Miller, Stacey J.

PUBLISHER AMACOM Books HarperCollins

Green, Graham.

How To Books, Ltd.

1997

Alexander, Laurel.

How To Books, Ltd.

2010 2010 2002 2005 2005

Hill, Kathleen. Burns, Jennifer Bobrow. Donovan, Mary Deirdre.

Facts on File, Inc. Facts on File, Inc. VGM Career Books, Institute for Career Research Institute for Career Research

2003 2007 2007 2007 2007 2008

Buckley, Ralf. Scanlon, Nancy Loman. Wyatt, Rawdon Tisch, Jonathan M. Sherman, Rachel. Coe, Cindy.; Zehnder, Amy; Kinlaw, Dennis C.

CABI Pub. John Wiley & Sons A & C Black John Wiley & Sons, Inc. University of California Press Pfeiffer

2007

Wall, Bob.

Amacom

2008

Kessler, Robin.

The Career Press

2003

Gustafsson, Anders.; Johnson, Michael D.

John Wiley & Sons, Inc. (US)

1997 1995

Sayers, Philip Cespedes, Frank V.

E & FN Spon Harvard Business School Press,

v. 1.1

TITLE Conferences and Conventions : A Global Industry Conservation and Sustainability in Historic Cities Conversational Spanish Grammar for the Hospitality Classroom Corporate Environmental Management Corporate Social Responsibility : Balancing Tomorrows Sustainability and Todays Profitability Corporate Social Responsibility : Doing the Most Good for Your Company and Your Cause Countdown to French : Learn to Communicate in 24 Hours Creating Experiences in the Experience Economy Crisis Management in the Food and Drinks Industry : A Practical Approach {2Nd Ed.} Crisis Management in the Tourism Industry Cruise Operations Management : Hospitality Perspectives Cruise Operations Management {Management of Hospitality and Tourism Enterprises Series} Cruise Ship Tourism Culinary Calculations : Simplified Math for Culinary Professionals Culinary Creation : An Introduction to Foodservice and World Cuisine {ButterworthHeinemann Hospitality Management Series} Culinary Taste : Consumer Behaviour in the International Restaurant Sector Cultural Tourism in a Changing World : Politics, Participation and (Re)presentation {Tourism and Cultural Change ; 7} Customer Care Excellence : How to Create an Effective Customer Focus {5th Ed.} Customer Relationship Management : Concepts and Technologies {2nd Ed.} [3 users] Customer Relationship Management : Concepts and Tools Customer Service Training {Trainers Workshop Series} Customer Service Management Training 101 Customer Service Training 101 : Quick and nd Easy Techniques That Get Great Results (2 ed.)

DATE 2003 2007 2007 2008 2006

AUTHOR Rogers, Tony. Rodwell, Dennis Casado, Matt A. Darabaris, John. Hawkins, David E.

PUBLISHER Butterworth-Heinemann Blackwell John Wiley & Sons CRC Press Palgrave Macmillan

2005 2004 2008 2005 2003 2012 2006 2006 2004 2006

Kotler, Philip.; Lee, Nancy Stein, Gail. Darmer, Per; Sundbo, John Doeg, Colin. Glaesser, Dirk. Gibson, Philip Gibson, Philip. Dowling, Ross Kingston. Jones, Terri. Morgan, James L.

Wiley McGraw-Hill Edward Elgar Publishing Ltd Springer Butterworth-Heinemann Routledge Elsevier ButterworthHeinemann CABI Pub. John Wiley Elsevier Ltd.

2004 2006

Sloan, Donald. Smith, Melanie K.; Robinson, Mike Cook, Sarah. Buttle, Francis. Buttle, Francis. Kamin, Maxine. Evenson, Renee. Evenson, Renee

Elsevier Butterworth Heinemann Channel View Publications Kogan Page Elsevier Ltd. Elsevier Elsevier AMACOM AMACOM Books

2008 2009 2004 2006 2012 2011

v. 1.1

TITLE Delicious Desserts When You Have Diabetes : Over 150 Recipes Delighting Your Customerson a Shoestring : Delivering Excellent Customer Service Without Breaking the Bank {Business on a Shoestring} Delivering Effective Training Sessions {FiftyMinute Series} Design and Equipment for Restaurants and rd Foodservice : a Management View {3 ed.} Destination Benchmarking : Concepts, Practices and Operations Destination Branding : Creating the Unique Destination Proposition Destination Recommendation Systems : Behavioral Foundations and Applications Developing Employee Capital : Setting the Stage for Lifelong Learning Developing Hospitality Properties and Facilities [3 users] Dictionary of Travel, Tourism and Hospitality Differences That Work : Organizational Excellence Through Diversity {Harvard Business Review Book Series} Earn Money in Retirement : How to Draw On a Lifetime of Experience to Supplement Your Pension E-business Fundamentals {Routledge Ebusiness Series} Ecotourism : An Introduction Ecotourism {3rd ed.} Ecotourism Programme Planning Effective Customer Care {Creating Success} Employment Relations in the Hospitality and Tourism Industries {Routledge Studies in Employment Relations} End of Life in Care Homes : A Palliative Approach Entrepreneurs Guide to Advertising (The Entrepreneurs Guide) Environment and Tourism {Routledge Introductions to Environment Series; 2nd ed.} Essentials of Human Nutrition {2nd ed.} Essentials of Sports Nutrition

DATE 2003 2007

AUTHOR Kapoor, Sandra Owton, Avril.

PUBLISHER John Wiley A & C Black Publishers Limited Crisp publications John Wiley & Sons, Inc. (US) CABI Pub. Butterworth-Heinemann

1993 2009 2004 2002

McArdle, Geri E. H. Katsigris, Costas.; Thomas, Chris Kozak, M. Morgan, Nigel.; Pritchard, Annette.; Pride, Roger. Fesenmaier, Daniel R.; Wber, Karl W.; Werthner, H. Kalamas, David J.; Kalamas, Joan Berry Ingram, Hadyn; Ransley, Josef. Medlik, S. Gentile, Mary C.

2006

CABI Pub.

2004 2004 2003 1994

HRD Press Butterworth-Heinemann Boston Harvard Business School Pub. How To Books, Ltd.

2006

Green, Jim.

2003

Jackson, Paul J.; Harris, Lisa.; Eckersley, Peter M. Fennell, David A. Fennell, David A. Fennell, David A. Wellington, Patricia. Lucas, Rosemary.

Routledge

2003 2008 2002 2010 2004

Routledge CABI Pub. Kogan Page Routledge

2003 2010 2008 2002 2002

Katz, Jeanne.; Peace, Sheila M. Ogden, James R.; Rarick, Scott Holden, Andrew. Mann, Jim.; Truswell, A. Stewart. Brouns, F.

Oxford University Press ABC-CLIO

Oxford University Press Wiley

v. 1.1

TITLE Event Marketing : How to Successfully Promote Events, Festivals, Conventions, and Expositions {Wiley Event Management Series} Events Design and Experience {Events Management Series; 1st ed.} [3 users] Events Management [3 users] Events Management [3 users] Events Management {Events Management Series; 2nd Ed.} Excel Models for Business and Operations Management Excuses, Excuses, Excuses : For Not Delivering Excellent Customer Service and What Should Happen! Executive Stamina : How to Optimize Time, Energy, and Productivity to Achieve Peak Performance Exercise and Sport in Diabetes {Diabetes in Practice; 2nd ed.} Facilities Management Handbook Facilities Manager's Desk Reference Fast and Simple Diabetes Menus Festival and Events Management : An International Arts and Culture Perspective [3 users] Financial Management for Hospitality Decision Makers Flight Catering {2nd ed.} Food and Beverage Cost Control

DATE 2002

AUTHOR Hoyle, Leonard H.

PUBLISHER J. Wiley

2007 2012 2011 2006 1999 2001

Berridge, Graham. Bladen, Charles. Bowdin, G. A. J. Bowdin, G. A. J. Barlow, John F. Doane, Darryl S.; Sloat, Rose D. Seldman, Marty.; Seldman, Joshua Nagi, Dinesh Booty, Frank. Wiggins, Jane M. Wedman-St. Louis, Betty Yeoman, Ian.

Butterworth-Heinemann Routledge Butterworth-Heinemann Elsevier/ButterworthHeinemann Wiley HRD Press

2008

John Wiley & Sons, Inc. (US) John Wiley Elsevier/ButterworthHeinemann Blackwell McGraw-Hill Elsevier ButterworthHeinemann

2005 2009 2010 2004 2004

2002 2004 2002

Guilding, Chris. Jones, Peter Miller, Jack E.; Hayes, David K.; Dopson, Lea R. Schmidt, Ronald H.; Rodrick, Gary Eugene Puckett, Ruby P.; Byers, Brenda A. Eastham, Jane F.; Sharples, Liz.; Ball, Stephen D. Hall, Colin Michael Lashley, Conrad.; Morrison, Alison J. Sadowski, Jeffrey A. Brown, Michael D. Elsevier ButterworthHeinemann Wiley,

Food Safety Handbook Food Service Manual for Health Care Institutions {3rd ed.} Food Supply Chain Management : Issues for the Hospitality and Retail Sectors Food Tourism Around the World : Development, Management, and Markets Franchising Hospitality Services {Hospitality, Leisure and Tourism Series} French Cuisine : The Gourmets Companion Fresh Customer Service Ebook : Treat the Employee As #1 and the Customer As #2 and

2003 2004 2001

Wiley-Interscience Jossey-Bass Butterworth-Heinemann

2003 2000 1997 2007

Butterworth-Heinemann

J. Wiley, Electronic & Database Publishing, Inc.

v. 1.1

TITLE You Will Get Customers for Life From New Recruit to High Flyer : No-nonsense Advice On How to Fast Track Your Career Front Office Operations and Management Fundamentals of Menu Planning {3rd ed.}

DATE 2006 2001 2009

AUTHOR Karseras, Hugh. Ismail, Ahmed. McVety, Paul J.; Ware, Bradley J.; Ware, Claudette Levesque. Dowling, Ross Kingston.; Newsome, David

PUBLISHER Kogan Page Delmar Thomson Learning, John Wiley & Sons, Inc. (US) Elsevier ButterworthHeinemann A & C Black Publishers Limited

Geotourism

2006

Get the Best from a Career Break : How to Make the Most of Your Time Away from the Office {Steps to Success (London, England)} Getting Started in Consulting {3rd ed., Completely Updated.} Global Tourism Global Tourism Higher Education : Past, Present, and Future Gluten-free for a Healthy Life : Nutritional Advice and Recipes for Those Suffering From Celiac Disease and Other Gluten-related Disorders Guerrilla Marketing Research : Marketing Research Techniques That Can Help Any Business Make More Money Handbook of Hygiene Control in the Food Industry {Woodhead Publishing in Food Science and Technology} Harvard Business Essentials. Hiring and Keeping the Best People {Harvard Business Essentials Series} Harvard Business Review On Brand Management {Harvard Business Review Paperback Series} Harvard Business Review On Breakthrough Leadership {Harvard Business Review Paperback Series} Harvard Business Review On Customer Relationship Management {Harvard Business Review Paperback Series} Harvard Business Review On Effective Communication {Harvard Business Review Paperback Series} Harvard Business Review On Entrepreneurship {Harvard Business Review Paperback Series}

2005

2009 2005 2012 2003

Weiss, Alan. Theobald, William F. Hsu, Cathy H. C. Tessmer, Kimberly A.

John Wiley & Sons, Inc. (US) Elsevier ButterworthHeinemann Taylor and Francis New Page Books,

2006

Kaden, Robert J.

Kogan Page

2005

Lelieveld, H. L. M.; Mostert, M. A.; Holah, J. T.

Woodhead Pub.

2002

Harvard Business School Press, Harvard Business School Press, Harvard Business School Press, Harvard Business School Press, Harvard Business School Press, Harvard Business School Press,

1999

2001

2001

1999

1999

v. 1.1

TITLE Harvard Business Review On Finding and Keeping the Best People {Harvard Business Review Paperback Series} Harvard Business Review On Leadership {Harvard Business Review Paperback Series} Harvard Business Review On Managing Diversity {Harvard Business Review Paperback Series} Harvard Business Review On Marketing {Harvard Business Review Paperback Series} Harvard Business Review On Turnarounds {Harvard Business Review Paperback Series} Harvard Business Review On What Makes a Leader {Harvard Business Review Paperback Series} Heritage Marketing Home Care Enteral Feeding {Nestl Nutrition Workshop Series. Clinical & Performance Programme ; V. 10} Home Parenteral Nutrition

DATE 2001

AUTHOR

PUBLISHER Harvard Business School Press, Harvard Business School Press, Harvard Business School Press, Harvard Business School Press, Harvard Business School Press, Harvard Business School Press,

1998

2001

2001 2001 2001

2006 2005

Misiura, Shashi. Lochs, H.; Thomas, D. R. Bozzetti, F.; Staun, Michael.; Gossum, Andre van. Lashley, Conrad Hassanien, Ahme;: Dale, Crispin; Clarke, Alan DeFranco, Agnes L.; Lattin, Thomas W. Barth, Stephen C Barth, Stephen C.; Hayes, David K. Jagels, Martin.; Coltman, Michael M. Jagels, Martin.; Ralston, Catherine E. Bowie, David; Buttle, Francis. Bowie, David.; Buttle, Francis. Reid, Robert D.; Bojanic, David C. Taylor, Derek. Clifton, Darrell.

Elsevier ButterworthHeinemann Nestec

2006

CABI Pub.

Hospitality : A Social Lens {Advances in Tourism Research Series; 1st ed.} Hospitality Business Development {1st ed.} [3 users] Hospitality Financial Management Hospitality Law : Managing Legal Issues in the Hospitality Industry {3rd ed.} Hospitality Law : Managing Legal Issues in the rd Hospitality Industry {3 ed.} Hospitality Management Accounting Hospitality Management Accounting {9th ed.} [3 users] Hospitality Marketing : Principles and Practice [3 users] Hospitality Marketing : An Introduction Hospitality Marketing Management {4th ed.} Hospitality Sales and Promotion : Strategies for Success {Professional Hospitality Guides} Hospitality Security : Managing Security in Today's Hotel, Lodging, Entertainment, and Tourism Environment

2007 2010

Elsevier ButterworthHeinemann/Elsevier John Wiley & Sons John Wiley John Wiley & Sons, Inc. John Wiley John Wiley & Sons Elsevier ButterworthHeinemann Elsevier ButterworthHeinemann Wiley Butterworth-Heinemann CRC Press

2007 2009 2009 2004 2007 2011 2004 2006 2001 2012

v. 1.1

TITLE Hospitality Strategic Management : Concepts nd and Cases {2 ed.} [3 users] Hotel and Lodging Management : An Introduction Hotel Convention Sales, Services, and Operations Hotel Front Office Management {4Th ed.} [3 users] th Hotel Management and Operations {4 ed.} [3 users] How to Be Better At ... Customer Care How to Buy & Run a Small Hotel : The Complete Guide to Setting Up and Managing Your Own Hotel, Guesthouse or B&B {5th ed., Rev. and Updated. How to Buy & Run Your Own Hotel How to Click With Everyone Every Time How to Do Everything With Your Web 2.0 Blog How to Get a First : The Essential Guide to Academic Success {Routledge Study Guides} How to Interview Like a Top MBA : Job-winning Strategies From Headhunters, Fortune 100 Recruiters, and Career Counselors How to Prepare a Business Plan {Sunday Times Business Enterprise Guide; Rev. 4th Ed.} How to Retire Abroad : Your Complete Guide to a Fresh Start in the Sun {3Rd Ed.} How to Run a Great Hotel : Everything You Need to Achieve Excellence in the Hotel Industry How to Start and Run Your Own Bed & Breakfast Inn How to Start and Run Your Own Restaurant {Successful Business Start-ups} How to Write a Great CV : Discover What Interviewers Are Looking For, Focus On Your Strengths and Perfect Your Presentation How You DoWhat You Do : Create Service Excellence That Wins Clients for Life {McGrawHill Professional} HRD in Small Organisations : Research and Practice {Routledge Studies in Human Resource Development ; 7} Human Resource Management for the Hospitality and Tourism Industries Human Resources Management in the Hospitality Industry: An Introductory Guide {8Th Ed.} Im on LinkedIn, Now What??? : A Guide to Nd Getting the Most Out of LinkedIn {2 Ed.}

DATE 2010 2001 2007 2007 2007 1999 2007

AUTHOR Enz, Cathy A. Stutts, Alan T. Golden-Romero, Pat. Bardi, James A. Rutherford, Denney G.O'Fallon, Michael J. Foster, Timothy R. V. Parker, Ken.

PUBLISHER John Wiley & Sons, Inc. (US) John Wiley, Elsevier/ButterworthHeinemann John Wiley & Sons John Wiley Kogan Page How To Books

2008 2004 2008 2004 2004

Lloyd, Mark. Rich, David. Stauffer, Todd Dixon, Thomas. Leanne, Shelly.

How To Books, Ltd. McGraw-Hill McGraw-Hill Routledge Falmer McGraw-Hill

2004 2007 2009

Blackwell, Edward. Jones, Roger. Larkin, Enda M.

Kogan Page How To Books, Ltd. How To Books, Ltd.

1992 2007 2007

Hotch, Ripley.; Glassman, Carl A. Godsmark, Carol. McGee, Paul.

Stackpole Books, How To Books How To Books

2008

Livingston, Bob.

McGraw-Hill Professional

2004

Stewart, Jim; Graham, Beaver Nickson, Dennis. Eade, Vincent H.; Boella, M. J.; GossTurner, Steven. Alba, Jason.

Routledge

2007 2005

Butterworth-Heinemann Elsevier/Butterworth Heinemann Happy About

2008

v. 1.1

TITLE Implementing a Training and Development Strategy Improve Your Coaching and Training Skills {Creating Success} Improving Inventory Record Accuracy : Getting Your Stock Information Right Improving On-the-job Training : How to Establish and Operate a Comprehensive OJT Program Improving Tourism and Hospitality Services Innovation in Hospitality and Tourism International Business and Tourism : Global Issues, Contemporary Interactions {Routledge International Series in Tourism, Business and Management International Cultural Tourism : Management, Implications, and Cases International Handbook of Tourism Education {Advances in Tourism Research Series; 1st Ed.} Introduction to Catering : Ingredients and Success Introduction to Management in the Hospitality Industry {9Th Ed.} Introduction to the Hospitality Industry {7Th Ed.} Its All About Service : How to Lead Your People to Care for Your Customers Job Search and Career Checklists : 101 Proven Time-saving Checklists to Organize and Plan Your Career Search Joy of Retirement : Finding Happiness, Freedom, and the Life Youve Always Wanted Juggle! : Rethink Work, Reclaim Your Life Just Enough Project Management : The Indispensable Four-step Process for Managing Any Project, Better, Faster, Cheaper Kitchens : The Culture of Restaurant Work Leadership and Personal Development : A Toolbox for the 21st Century Professional Leisure and Recreation Management {5Th Ed.} Leisure and Tourism Policy and Planning Nd Leisure in Contemporary Society {2 Ed.} Leisure Marketing : A Global Perspective Make Your Contacts Count : Networking KnowNd how for Business and Career Success {2 Ed.}

DATE 2003 2008 2004 2004

AUTHOR Cartwright, Roger. Forsyth, Patrick. Wild, Antony. Rothwell, William J.; Kazanas, H. C. Laws, Eric. Pikkemaat, BirgitPeters, Mike Coles, Tim.; Hall, Colin Michael

PUBLISHER Capstone, Kogan Page Elsevier Butterworth Heinemann Pfeiffer

2004 2012 2008

CABI Pub. Taylor and Francis Taylor & Francis Routledge

2005 2005 2001

Sigala, Marianna.; Leslie, David. Airey, D. W.; Tribe, John. Shiring, Stephen B.; Jardine, R. William.; Mills, Richard J. Barrows, Clayton W Barrows, Clayton W Pelletier, Ray. Hirsch, Arlene S.

Elsevier ButterworthHeinemann Elsevier Delmar

2009 2009 2005 2005

John Wiley John Wiley John Wiley & Sons, Inc. (US) Jist Publishing

2008 2009 2005

Borchard, David C.; Donohoe, Patricia A. Sanders, Ian. Cook, Curtis R.

AMACOM Books John Wiley & Sons, Ltd. (UK) McGraw-Hill

1996 2011 2005 2002 2006 2005 2007

Fine, Gary Alan. Green, Mike; Amann, W.; Kruckeberg, Katja. Torkildsen, George. Veal, Anthony James. Roberts, Kenneth. Horner, Susan.; Swarbrooke, John. Baber, Anne.; Waymon, Lynne.

University of California Press, Information Age Pub. Routledge CABI Pub. CABI Pub. Elsevier ButterworthHeinemann AMACOM Books

v. 1.1

TITLE Making the Most of HACCP : Learning from Others Experience {Woodhead Publishing in Food Science and Technology} Making Work Experience Count : How to Get the Right Work Experience and Improve Your Career Prospects Manage Your Career : How to Develop Your Career in the Right Direction {Steps to Success (London, England)} Management By Menu (4Th Ed.) Management of Event Operations {Events Management Series} Managerial Competence Within the Hospitality and Tourism Service Industries : Global Cultural Contextual Analysis {Routledge Advances in Man Managing Britains Marine and Coastal Environment : Towards a Sustainable Future {Routledge Advances in Maritime Research ; 10} Managing Business Risk : A Practical Guide to Protecting Your Business {2Nd Ed.} Managing Coastal Tourism Resorts : A Global Perspective {Aspects of Tourism ; 34} Managing Public Sport and Leisure Services Managing Tourism and Hospitality Services : Theory and International Applications Managing Virtual Projects Manual of Travel Agency Practice Marine Ecotourism : Issues and Experiences {Aspects of Tourism ; 7} Market Intelligence : How and Why Organizations Use Market Research {Market Research in Practice Series} Market Research in Practice : A Guide to the Basics {Market Research in Practice Series} Marketing Hospitality Marketing in Travel and Tourism Marketing Research Kit for Dummies Marketing Your Consulting Services

DATE 2001

AUTHOR Mayes, Tony.; Mortimore, Sara. Longson, Sally.

PUBLISHER CRC Press

1999

How To Books,

2006

A & C Black Publishers Limited Kotschevar, Lendal Henry.; Withrow, Diane. Tum, Julia.; Norton, Philippa.; Wright, J. Nevan. Saee, John. John Wiley & Sons, Ltd. (UK) Elsevier/ButterworthHeinemann Routledge

2008 2006

2006

2005

Smith, Hance D.; Potts, Jonathan.

National Maritime Museum

2005 2007 2004 2006

Reuvid, Jonathan. Agarwal, Sheela; Shaw, Gareth. Robinson, Leigh. Prideaux, B.; Moscardo, Gianna.; Laws, Eric Gonalves, Marcus. Syratt, Gwenda. Garrod, B.; Wilson, Julie C. Callingham, Martin.

Kogan Page

Routledge CABI Pub.

2005 2003 2003 2004

McGraw-Hill Elsevier /ButterworthHeinemann Channel View Publications, Kogan Page

2004

2002 2001 2010 2003

Hague, Paul N.; Hague, Nick; Morgan, CarolAnn Hsu, Cathy H. C.; Powers, Thomas F. Middleton, Victor T. C.; Clarke, Jackie, Hyman, Michael R.; Sierra, Jeremy A. Biech, Elaine.

Kogan Page

J. Wiley, Butterworth-Heinemann John Wiley & Sons, Inc. (US) John Wiley & Sons, Inc. (US)

v. 1.1

TITLE Marketing Your Service {Self-Counsel Business Series; 4th Ed.} Meeting Planners Guide to Catered Events Mentoring in Action : A Practical Guide {2Nd Ed.} Mergers and Acquisitions : Creating Integrative Knowledge {Strategic Management Society Book Series} Mid-career Success Guide : Planning for the Second Half of Your Working Life Million Dollar Consulting Toolkit : Step-by-step Guidance, Checklists, Templates, and Samples From the Million Dollar Consultant Monitoring for a Sustainable Tourism Transition : The Challenge of Developing and Using Indicators More Results-oriented Job Descriptions : 226 Models to Use or Adaptwith Guidelines for Creating Your Own Natural Area Tourism : Ecology, Impacts, and Management {Aspects of Tourism}

DATE 2003 2009 2006 2004

AUTHOR Withers, Jean.; Vipperman, Carol. Shock, Patti J.; Stefanelli, John M. Megginson, David Pablo, Amy L.; Javidan, Mansour. Power, Sally J. Weiss, Alan.

PUBLISHER International Self-Counsel Press John Wiley & Sons, Inc. (US) Kogan Page Blackwell Pub.

2006 2006

Greenwood Publishing Group John Wiley & Sons, Inc. (US) CABI Pub.

2005

Miller, Graham.; Twining-Ward, Louise. Plachy, Roger.; Plachy, Sandra J. Newsome, David.; Moore, Susan A.; Dowling, Ross Kingston. Buckley, Ralf.; Pickering, C.; Weaver, David B. Tullier, L. Michelle. Garrod, Brian Michelli, Joseph A

1998

AMACOM

2002

Channel View Publications

Nature-based Tourism, Environment, and Land Management {Ecotourism Book Series ; No. 1} Networking for Job Search and Career Success New Frontiers in Marine Tourism : Diving Experiences, Sustainability, Management New Gold Standard : 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company {McGraw Hill Professional} New Retirementality : Planning Your Life and Living Your Dreamsat Any Age You Want {3Rd Ed.} New Strategies for Reputation Management : Gaining Control of Issues, Crises and Corporate Social Responsibility Nutrition for Foodservice and Culinary Professionals {6Th Ed.} Nutrition in Sport {Encyclopedia of Sports Medicine ; V. 7} Nutritional Management of Diabetes Mellitus {Diabetes in Practice Olympic Tourism On-premise Catering

2003

CABI Pub.

2004 2008 2008

Jist Publishing Elsevier McGraw-Hill

2008

Anthony, Mitch.

John Wiley & Sons, Inc. (US)

2008

Griffin, Andrew.

2007 2000 2003 2008 2001

Drummond, Karen Eich.; Brefere, Lisa M. Maughan, Ron J. Frost, Gary Weed, Mike. Shock, Patti J.; Stefanelli, John M.

John Wiley & Sons, Inc. (US) Blackwell Science, John Wiley

John Wiley,

v. 1.1

TITLE Open Your Own Bed & Breakfast Operations Management {Fast-track MBA Series} Opportunities in Food Service Careers {VGM Opportunities Series} Opportunities in Recreation and Leisure Careers {VGM Opportunities Series} Opportunities in Restaurant Careers {VGM Opportunities Series} Organization Behaviour for Leisure Services Perfect Phrases for Customer Service : Hundreds of Tools, Techniques, and Scripts for Handling Any Situation Perfect Phrases for Setting Performance Goals : Hundreds of Ready-to-use Goals for Any Performance Plan or Review Perfect Phrases in Spanish for the Hotel and Restaurant Industries {McGraw Hill Professional} Perfect Solutions for Difficult Employee Situations Performance Management : Key Strategies and Practical Guidelines {3Rd Ed.} Peter Drucker On the Profession of Management {Harvard Business Review Book Series} Pink Tourism : Holidays of Gay Men and Lesbians Planning a New Career : How to Take Stock, Change Course, and Secure a Better Future for Yourself Planning a Wedding : A Step-by-step Guide to Preparing a Successful Day Portfolio Life : The New Path to Work, Purpose, and Passion After 50 Positioning Tourism Destinations {Advances in Tourism Applications Series ; V. 4} Preparing Your Own CV : How to Improve Your Chances of Getting the Job You Want {3Rd Ed.} Presenting Service : The Ultimate Guide for the Foodservice Professional {2Nd Ed.} Pricing and Revenue Management of Services : A Strategic Approach {Routledge Advances in Management and Business Studies ; 36} Principle-centered Leadership (eaudio book) (2 copies)

DATE 2001 1999 2000 2000

AUTHOR Notarius, Barbara.; Brewer, Gail Sforza. Waters, C. D. J. Chmelynski, Carol Ann Caprione. Jensen, Clayne R.; Naylor, Jay H.; Best, Holly. Chmelynski, Carol Ann Caprione. Lashley, Conrad.; LeeRoss, Darren. Bacal, Robert.

PUBLISHER Wiley, Kogan Page, VGM Career Horizons, VGM Career Horizons,

2004 2003 2005

VGM Career Books Butterworth-Heinemann McGraw-Hill

2004

Max, Douglas.; Bacal, Robert. Yates, Jean

McGraw-Hill Professional

2007

McGraw-Hill

2005 2006 1998

Kemp, Sid. Armstrong, Michael. Drucker, Peter Ferdinand. Hughes, Howard L. Johnstone, Judith.

McGraw-Hill Kogan Page Harvard Business School Press, CABI How To Books,

2006 1999

1999 2007 1999 2003

Kilborn, Mary. Corbett, David D Reich, Allen Z.; Fesenmaier, Daniel R. Corfield, Rebecca.

How To Books, Jossey-Bass Sagamore Pub., Kogan Page

2007

2008

Kotschevar, Lendal Henry.; Luciani, Valentino. Ng, Irene C L

John Wiley & Sons

Routledge

2012

Covey, Stephen R.

Simon & Schuster Audio

v. 1.1

TITLE Principles of Food, Beverage, and Labor Cost Controls Principles of Food, Beverage, and Labor Cost Controls [3 users] Principles of Food, Beverage, and Labor Cost Controls {9th ed.} Professional Cooking {6th ed.} Professional Management of Housekeeping th Operations {4 ed.} Promote Your Business : How to Write Effective Marketing Material for Your Small Business Property Asset Management {2nd ed.} Purchasing : Selection and Procurement for the Hospitality Industry Purchasing : Selection and Procurement for the Hospitality Industry {7th ed.} Purchasing for Chefs : A Concise Guide

DATE 2003 2006 2009

AUTHOR Dittmer, Paul. Dittmer, Paul.; Keefe, J. Desmond. Dittmer, Paul.; Keefe, J. Desmond. Gisslen, Wayne. Jones, Thomas J. A.; Martin, Robert J. Morel, Mary. Scarrett, Douglas Feinstein, Andrew Hale.; Stefanelli, John M. Feinstein, Andrew Feinstein, Andrew Hale.; Stefanelli, John M. Mene, Patrick.; Juran, J. M. Jennings, Gayle.; Nickerson, Norma Polovitz. Brace, Ian.

PUBLISHER J. Wiley, Wiley John Wiley & Sons, Inc. (US) John Wiley John Wiley & Sons Allen & Unwin Spon John Wiley

2007 2005 2003 1995 2002

2008 2007

John Wiley John Wiley & Sons

Quality in the Travel and Hospitality Industries Quality Tourism Experiences

1999 2006

McGraw-Hill, Elsevier ButterworthHeinemann Kogan Page

Questionnaire Design : How to Plan, Structure, and Write Survey Material for Effective Market Research {Market Research in Practice Series} Quick Emotional Intelligence Activities for Busy Managers : 50 Team Exercises That Get Results in Just 15 Minutes QuickBooks 2011 All-in-one for Dummies QuickBooks for the Restaurant

2004

2007

Lynn, Adele B.

AMACOM / American Management Association John Wiley & Sons, Inc. (US) John Wiley & Sons, Inc. (US HRD Press PREP Pub

2011 2010

Nelson, Stephen L. Murphy, Stephanie; Neuneker, Alisa Robertson Zahn, David. McKinney, Anne

Quintessential Guide to Using Consultants Real-resumes for Restaurant, Food Service & Hotel Jobs-- : Including Real Resumes Used to Change Careers and Transfer Skills to Other Industries {Real-resumes Series Reflections on Leadership and Career Development Relationship Marketing for Competitive Advantage : Winning and Keeping Customers {Marketing Series (London, England). Professional Development

2004 2002

2010 1998

Kets de Vries, Manfred F. R. Payne, Adrian.

John Wiley & Sons Butterworth-Heinemann,

v. 1.1

TITLE Research Methods for Sport Studies Research Methods in Management : A Concise Introduction to Research in Management and Business Consultancy Research Methods in Park, Recreation, and Leisure Services Reshaping Your Business With Web 2.0 : Using the New Collaborative Technologies to Lead Business Transformation {McGraw Hill Professional} Resorts : Management and Operation {2Nd Ed.} Restaurant Financial Basics Restaurant Service Basics {2Nd Ed.} Restoring Tourism Destinations in Crisis : A Strategic Marketing Approach Retirement Countdown : Take Action Now to Get the Life You Want {Financial Times Prentice Hall Books Risk Issues and Crisis Management : A Casebook of Best Practice {PR in Practice Series; 3rd Ed.} Risks and Challenges in Medical Tourism : Understanding the Global Market for Health Services Risky Foods, Safer Choices : Avoiding Food Poisoning Running a Food Truck for Dummies Rural Tourism and Recreation : Principles to Practice Rural Tourism and Sustainable Business {Aspects of Tourism ; 26} Safe Handling of Foods {Food Science and Technology (Marcel Dekker, Inc.) ; 98} Sales and Operations for Your Small Business Second Acts : Creating the Life You Really Want, Building the Career You Truly Desire Second Chance Revolution : Becoming Your Own Boss After 50 Service Quality in Leisure and Tourism

DATE 2004 2005

AUTHOR Gratton, Chris.; Jones, Ian Lancaster, Geoffrey

PUBLISHER Routledge Butterworth-Heinemann

1999 2009

Mitra, Ananda.; Lankford, Sam Casarez, Vince.

Sagamore Pub., McGraw-Hill Professional

2008 2002

Mill, Robert Christie. Schmidgall, Raymond S.; Hayes, David K.; Ninemeier, Jack D. Dahmer, Sondra J. ; Kahl, Kurt W. Beirman, David. Shapiro, David

Wiley John Wiley & Sons,

2009 2003 2004

John Wiley & Sons, Inc. (US) Allen & Unwin, Financial Times Prentice Hall Kogan Page

2005

Regester, Michael.; Larkin, Judy. Kimball, Ann Marie.Turner, Leigh.-Hodges, Jill R. Cerexhe, Peter.; Ashton, John Myrick, Richard. Roberts, Lesley,; Hall, Derek, Hall, Derek R.; Kirkpatrick, Irene; Mitchell, Morag. Farber, Jeffrey M. Burton, E. James.; Bragg, Steven M. Pollan, Stephen M.; Levine, Mark Rogoff, Edward G; Carroll, David L. Williams, Christine.; Buswell, John.

2012

Praeger

2000 2012 2001 2005

University of New South Wales Press, John Wiley & Sons CABI Pub. Channel View Publications Marcel Dekker, John Wiley, HarperCollins Rowhouse Publishing CABI Pub.

2000 2000 2007 2009 2003

v. 1.1

TITLE Small Business Marketing Kit for Dummies Small Firms in Tourism : International Perspectives {Advances in Tourism Research Series} Soaring On Your Strengths : Discover, Use, and Brand Your Best Self for Career Success Social Media Marketing : an Hour a Day {Serious Skills} Speak Like a CEO : Secrets for Commanding Attention and Getting Results Special Events : Event Leadership for a New World {4th ed.} Special Events : Global Event Management in the 21st Century {Wiley Event Management Series} Special Events : The Roots and Wings of Celebration {Wiley Event Management Series; 5th ed.} SPECS: The Foodservice and Purchasing Specification Manual {Student ed.} Sport & Tourism : A Reader Sports Tourism : Participants, Policy and Providers Start and Run a Sandwich and Coffee Shop Starting a Business in France : A Step by Step Guide Starting and Running a Catering Business : How to Start and Manage a Successful Enterprise Strategic Management for Hospitality and Tourism {1St Ed.} Strategic Management for Travel and Tourism

DATE 2012 2004

AUTHOR Schenck, Barbara Findlay. Thomas, Rhodri.

PUBLISHER Wiley Elsevier

2006 2008 2005 2005 2002

Ryan, Robin. Evans, Dave. Bates, Suzanne. Goldblatt, Joe Jeff. Goldblatt, Joe Jeff.

Penguin John Wiley & Sons, Inc. (US) McGraw-Hill Wiley Wiley,

2008

Goldblatt, Joe Jeff.

John Wiley & Sons

2006 2008 2004 2009 2007 2007

Reed, Lewis. Weed, Mike. Weed, Mike.; Bull, Chris Sutherland, Jill Whiting, Richard Godsmark, Carol.

John Wiley & Sons

Elsevier/Butterworth Heinemann How To Books How To Books How To Books

2010

2003

Successful Restaurant Design Supervision in the Hospitality Industry : Applied Human Resources {5Th Ed.} Sustainable Hospitality and Tourism As Motors for Development : Case Studies From Developing Regions of the World [3 users] Sustainable Practice for the Facilities Manager Sustainable Tourism : A Global Perspective Tactical Transparency : How Leaders Can Leverage Social Media to Maximize Value and St Build Their Brand {1 Ed.}

2001 2007

2012

2007 2002 2009

Okumus, Fevzi.; Altinay, Levent.; Chathoth, Prakash. Evans, Nigel.; Campbell, David,; Stonehouse, George. Baraban, Regina S.; Durocher, Joseph F. Miller, Jack E.; Walker, John R.; Drummond, Karen Eich. Legrand, Willy; SimonsKaufman, Claudia; Sloan, Philip. Shah, Sunil S. Harris, Rob,; Griffin, Tony,; Williams, Peter, Holtz, Shel.; Havens, John C.

Elsevier LTD.

Butterworth-Heinemann

John Wiley, Wiley

Routledge

Blackwell Publishing Butterworth-Heinemann John Wiley & Sons, Inc. (US)

v. 1.1

TITLE Talking About Retirement : the Secrets of Successful Retirement Planning The Accidental Leader : What to Do When Youre Suddenly in Charge The AiA Gluten and Dairy Free Cook Book The Bartenders Best Friend : A Complete Guide to Cocktails, Martinis, and Mixed Drinks The Brand Gym : A Practical Workout for Boosting Brand and Business The Business Guide to Sustainability : Practical Strategies and Tools for Organizations The Buzz : 50 Little Things That Make a Big Difference to Delivering World-class Customer Service The Caterer and Hotelkeeper Guide to Money Matters for Hospitality Managers The Chef s Companion : A Culinary Dictionary The Competitive Destination : A Sustainable Tourism Perspective The Complete Guide to Foodservice in Cultural Institutions : Keys to Success in Restaurants, Catering, and Special Events The Complete Idiots Guide to Great Customer Service The Consultants Toolkit : High-impact Questionnaires, Activities, and How-to Guides for Diagnosing and Solving Client Problems The Customer Service Training Tool Kit : 60 Activities for Delivering Super Service to Customers The Development and Management of Visitor Attractions The Diabetes Holiday Cookbook : Year-round Cooking for People With Diabetes The Diabetic Gourmet Cookbook : More Than 200 Healthy Recipes From Homestyle Favorites to Restaurant Classics The Distance Manager : A Hands-on Guide to Managing Off-site Employees and Virtual Teams The Economics of Recreation, Leisure and rd Tourism {3 dd.} The Economics of Tourism Destinations The Emotionally Intelligent Workplace : How to Select For, Measure, and Improve Emotional Intelligence in Individuals, Groups, and Organizations The Environmental Brief : Pathways for Green

DATE 2009 2004 2002 2003 2003 2006 2004

AUTHOR Ashurst, Lin. Robbins, Harvey.; Finley, Michael Le Breton, Marilyn. Regan, Mardee Haidin. Taylor, David. Hitchcock, Darcy E.; Willard, Marsha L. Freemantle, David.

PUBLISHER Kogan Page Jossey-Bass J. Kingsley Publishers John Wiley & Sons, Wiley, Earthscan Nicholas Brealey Pub.

2001 2003 2003 2002

Burgess, Cathy. Riely, Elizabeth. Ritchie, J. R. Brent.; Crouch, Geoffrey I. Manask, Arthur M.; Schechter, Mitchell E. Karr, Ron.; Blohowiak, Donald W. Silberman, Melvin L.

Butterworth-Heinemann, J. Wiley CABI Pub. Wiley,

1997 2001

Alpha Books, McGraw-Hill Professional

2000

Gee, Val.; Gee, Jeff.

McGraw-Hill,

2002 2002 2004

Swarbrooke, John. Leontos, Carolyn

Butterworth-Heinemann John Wiley Wiley

2001

Fisher, Kimball.; Fisher, Mareen Duncan. Tribe, John. Vanhove, Norbert. Cherniss, Cary.; Goleman, Daniel.

McGraw-Hill,

2004 2005 2001

Elsevier Elsevier ButterworthHeinemann Jossey-Bass,

2007

Hyde, Richard

Taylor and Francis

v. 1.1

TITLE Design The Experience Economy : Work Is Theatre & Every Business a Stage The Family Business in Tourism and Hospitality The First-time Manager {5th ed.} The Five Most Important Questions Selfassessment Tool : Participant Workbook The Freedom Years : Tactical Tips for the Trailblazer Generation The HACCP Food Safety Employee Manual The HACCP Food Safety Training Manual The Handbook for Student Leadership Development The International Hospitality Industry : Structure, Characteristics and Issues The Leaders Communication Toolkit : How to Select the Right Communication Method in an Electronic World The Little Book of Leadership Development The Negotiation Fieldbook : Simple Strategies to Help You Negotiate Everything The Networking Survival Guide : Get the Success You Want By Tapping Into the People You Know The Olympic Games Explained : A Student Guide to the Evolution of the Modern Olympic Games {Student Sport Studies} The One-day Marketing Plan : Organizing and Completing a Plan That Works {3Rd Ed.} The Product Managers Field Guide : Practical Tools, Exercises, and Resources for Improved Product Management The Restaurant Start-up Guide : A 12-month Plan for Successfully Starting a Restaurant The Service Pro : Creating Better, Faster, and Different Customer Experiences The Spread of Yield Management Practices : The Need for Systematic Approaches The Students Guide to Preparing Dissertations and Theses {Routledge Study Guides} The Sustainable Enterprise : Profiting From Best Practice The Ten Career Commandments The Trainer's Handbook of Leadership Development : Tools, Techniques, and Activities

DATE 1999 2003 2005 2010 2006 2006 2006 2011 2003 2004

AUTHOR Pine, B. Joseph.; Gilmore, James H. Getz, Donald.; Carlsen, Jack.; Morrison, Alison. Belker, Loren B.; Topchik, Gary S. Drucker, Peter F. Shea, Michael Paster, Tara. Paster, Tara. Komives, Susan R. Brotherton, Bob. Stewart-Gross, Becky.

PUBLISHER Harvard Business School Press, CABI Pub. AMACOM Jossey-Bass Capstone John Wiley & Sons John Wiley & Sons Jossey-Bass Butterworth-Heinemann HRD Press

2011 2005 2003

Allen, Scott J.; Kusy, Mitchell. Lum, Grande. Darling, Diane.

American Management Association McGraw-Hill McGraw-Hill Professional

2005

Girginov, Vassil.; Parry, S. J. Hiebing, Roman G.; Cooper, Scott W. Gorchels, Linda.

Routledge

2004 2003

McGraw-Hill McGraw-Hill

2001 2003 2006 2004 2005 2003 2011

Rainsford, Peter.; Bangs, David H. Tate, Rick.; Stroup, Josh. Sfodera, Fabiola. Allison, Brian.; Race, Philip. Brown, Christopher Stephen. Yeung, Rob. Lawson, Karen.

Dearborn, HRD Press Physica-Verlag RoutledgeFalmer Kogan Page How To Books, Ltd. Pfeiffer

v. 1.1

TITLE The Trainers Tool Kit {2Nd Ed.} Training Fundamentals (Pfeiffer Essential Guides to Training Basics) The Ultimate Career Success Workbook The Ultimate CV for Managers and Professionals : Win Senior Managerial Positions With an Outstanding Resum {How to Books (Oxford, England)} The Ultimate Guide to Getting the Career You Want : And What to Do Once You Have It The Vegetarian Sports Nutrition Guide : Peak Performance for Beginners to Gold Medalists Theory and Practice of Revenue Management {International Series in Operations Research & Management Science ; 68} Think Like Your Customer : A Winning Strategy to Maximize Sales By Understanding How and Why Your Customers Buy Timeshare Resort Operations : A Guide to Management Practice {Hospitality, Leisure, and Tourism Series} Tourism : The Key Concepts Tourism and Climate Change : Impacts, Adaptation and Mitigation Tourism and Development in the Developing World Tourism and Hospitality in the 21st Century Tourism and Innovation {Contemporary Geographies of Leisure, Tourism and Mobility ; 12} Tourism and Social Identities : Global Frameworks and Local Realities {Advances in Tourism Research; 1st Ed.} Tourism and Sustainability : Development, Globalisation and New Tourism in the Third World (3rd Ed.) Tourism Behaviour : Travellers Decisions and Actions Tourism Business Frontiers : Consumers, Products and Industry Tourism, Climate Change and Sustainability Tourism Crises : Causes, Consequences and Management {Management of Hospitality and Tourism Enterprises Series Tourism Employment : Analysis and Planning {Aspects of Tourism ; 6}

DATE 2005 2010 2003 2000

AUTHOR Charney, Cyril.; Conway, Kathy. Chan, Janis Fisher Yeung, Rob. Bishop-Firth, Rachel.

PUBLISHER AMACOM John Wiley & Sons, Inc (US) Kogan Page, How To Books,

2004 2000 2004

Dowd, Karen O.; Taguchi, Sherrie Gong Dorfman, Lisa. Talluri, Kalyan T

McGraw-Hill Professional John Wiley and Sons, Kluwer Academic Publishers McGraw-Hill

2005

Stinnett, Bill.

2006

Upchurch, Randall S.; Lashley, Conrad. Robinson, Peter. Scott, Daniel; Gossling, Stefan; Hall, Colin Michael Sharpley, Richard; Telfer, David J. Lockwood, Andrew; Medlik, S. Hall, Colin Michael; Williams, Allan M. Burns, Peter; Novelli, Marina. Mowforth, Martin; Munt, Ian. March, Roger; Woodside, Arch G. Buhalis, Dimitrios; Costa, Carlos. Wilkes, Keith-Reddy, Maharaj Vijay Henderson, Joan C

Elsevier ButterworthHeinemann Routledge Routledge

2012 2012

2008 2001 2008

Taylor & Francis Routledge Elsevier

2006

2009

Taylor & Francis Routledge CABI Pub. Elsevier ButterworthHeinemann Routledge Butterworth-Heinemann

2005 2006 2012 2007

2002

Riley, Michael; Ladkin, Adele; Szivas, Edith.

Channel View Publications

v. 1.1

TITLE Tourism in Brazil : Environment, Management and Segments Tourism in the Caribbean : Trends, Development, Prospects {Routledge/contemporary Geographies of Leisure, Tourism, and Mobility ; 3} Tourism in the New Europe : The Challenges and Opportunities of EU Enlargement

DATE 2012

2004

AUTHOR Palhares, Guilherme Lohmann. Dredge, Dianne. Duval, David Timothy

PUBLISHER Routledge

Routledge

2006

Tourism Management : An Introduction Tourism Management : Analysis, Behaviour, and Strategy Tourism Management Dynamics : Trends, Management, and Tools Tourism Marketing for Cities and Towns : Using Branding and Events to Attract Tourism Tourism Research Methods : Integrating Theory With Practice Tourism SMEs, Service Quality, and Destination Competitiveness Tourism Supply Chain Management Tourists in Historic Towns : Urban Conservation and Heritage Management Travel and Tourism Public Relations : An Introductory Guide for Hospitality Managers Turn Redundancy to Opportunity : Proven Techniques and Programmes for Taking Charge of Your Own Future {3Rd Ed.} Ultimate Rewards : What Really Motivates People to Achieve {Harvard Business Review Book Series} Understanding the Hospitality Consumer {Hospitality, Leisure, and Tourism Series} Value-based Fees : How to Chargeand Get what Youre Worth : a Guide for Consultants {Ultimate Consultant Series; 2nd Ed.} Value-based Marketing for Bottom-line Success : 5 Steps to Creating Customer Value Vines for Wines : A Wine Lovers Guide to the Top Wine Grape Varieties Website Optimization : An Hour a Day Wedding Cakes and Cultural History

2011 2008 2006 2006 2005

Hall, Derek R.; Smith, Melanie K.; Marciszewska, Barbara. Page, Stephen Woodside, Arch G.; Martin, Drew Buhalis, Dimitrios.; Costa, Carlos. Kolb, Bonita M. Ritchie, Brent W.; Burns, Peter; Palmer, Catherine Jones, Eleri.; Haven, Claire. Song, Haiyan Orbasli, Aylin. Deuschl, Dennis E. Alexander, Laurel.

CABI Pub.

Elsevier/BH

Elsevier ButterworthHeinemann Elsevier/ButterworthHeinemann CABI Pub.

2005 2012 2000 2006 2003

CABI Pub. Routledge E & FN Spon Elsevier ButterworthHeinemann How To Books, Ltd.

1997

Kerr, Steven

Harvard Business School Press], Butterworth-Heinemann John Wiley & Sons, Inc. (US) McGraw-Hill,

2002 2008

Williams, Alistair. Weiss, Alan.

2003

2005 2012 1992

DeBonis, J. Nicholas.; Balinski, Eric W.; Allen, Phil Kerridge, George.; Gackle, Angela. Page, Rich. Charsley, S. R.

CSIRO John Wiley & Sons Routledge

v. 1.1

TITLE Whiskey & Spirits for Dummies {--For Dummies} Wine Marketing : A Practical Guide {1St Ed.} Womens Sport Nutrition {Guide to Optical Sports Nutrition ; V. 2} Work-based Learning : Bridging Knowledge and Action in the Workplace {Jossey-Bass Business & Management Series; New and Rev. Ed.} Working Identity : Unconventional Strategies for Reinventing Your Career Working in Hotels and Catering : How to Find Great Employment Opportunities Worldwide Working in the Leisure Industry : How to Find a Job or Make a Career in the Expanding Leisure Business Working On Cruise Ships : How to Have the Time of Your Life Working Around the World Worldwide Destinations : The Geography of Travel and Tourism {4Th Ed.} Write an Irresistible CV Write a Winning CV Writing an Assignment : How to Improve Your Research and Presentation Skills Writing Reports to Get Results : Quick, Effective Results Using the Pyramid Method Writing Your Dissertation : How to Plan, Prepare and Present Your Work Successfully You Can Do It Too : the 20 Essential Things Every Budding Entrepreneur Should Know

DATE 2008 2008 1998 2008

AUTHOR Luntz, Perry. Hall, Colin Michael.; Mitchell, Richard. Burke, Ed. Raelin, Joseph A.

PUBLISHER Wiley Publishing Elsevier Keats Pub. Jossey-Bass

2003 1997

Ibarra, Herminia. Hempshell, Mark.

Harvard Business School Press How to Books,

1998

Marks, Steve.

How To Books,

1996 2005

Marks, Steve. Boniface, Brian G.; Cooper, Christopher P. Gray, Julie. Amos, Julie-Ann. Smith, Pauline. Blicq, Ron.; Moretto, Lisa A. Swetnam, Derek. Bridge, Rachel

How To Books, Butterworth-Heinemann

2011 2001 1997 2001 1997 2010

Hodder Education Group: Flash Essentials, How to Books, IEEE Press How to Books, Kogan Page

v. 1.1