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CRAIG REXROAT Farmers Insurance Continued: DIRECTOR, INFORMATION TECHNOLOGY - PERSONAL LINES (2005 to 2007)
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Managed IT projects and 100+ project staff including subject matter experts. Coordinated project workflows. Prepared and monitored $30M+ budget. Maintained responsibility for new process development and quality control. Supervised delivery and ensured compliance with IT governance. Expedited and led IT implementation of Texas Family Home Policy allowing Farmers to re-enter the homeowner market in Texas and limiting exposure to mold losses. Directed application team overseeing front-end user applications including Farmers.com, agency and employee dashboards and back-end legacy policy processing applications consistently exceeding application availability of 99.8%. Streamlined document collection and retention procedures through introduction of electronic imaging of discount eligibility forms, eliminating need for physical storage of paper documents and reducing Service Center staffing needs. Served as key member for Farmers in defining and implementing IT SDLC governance processes executed globally in support of outsourcing application development facilitating consistency across business units and reducing enterprise costs. Cultivated annual release calendar and coordinated scheduling with IT and other business units ensuring delivery of cross-functional projects. SYSTEMS & PROGRAM MANAGER, INFORMATION TECHNOLOGY - PERSONAL LINES (2001 to 2005) Directed all aspects of key projects. Established project parameters and timelines. Supervised personnel. Created and managed budgets. Facilitated business units project management and technical deliveries related to new products, compliance initiatives, and rate activities, enabling growth and policyholder retention. Synchronized team of 55 onshore/offshore subject matter experts responsible for analysis, design, and development phases of SDLC reducing man hours and improving business sponsor satisfaction. USER ANALYST SPECIALIST, INFORMATION TECHNOLOGY PERSONAL LINES (1999 to 2001) Led the design, development and on-going support of 250+ DB2 business rule valid value tables. Developed standardized table load procedures and quality control measures ensuring consistency. Additional professional experience includes positions as Senior Specialist, Training Specialist, Office Services Supervisor, Policy Services Supervisor, and Underwriter for Farmers Insurance. EDUCATION BA, Management & Organization, Idaho State University Pocatello, ID