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Welcome to KM Asia 2009
KM Asia is one of the longest standing events, and one that has over the years attracted some of the major names in both the theory and practice
of knowledge management. It has also centred knowledge management in the region attracting delegates from many countries.
This year is no exception. For me it is an opportunity to greet old friends and meet new ones. I first met Mary Lee Kennedy when she worked
for Microsoft before she moved to Harvard and thence to her own business. I can speak no more highly than to say that when I was in Redmond
earlier this year she was still remembered as a pioneer. David Gurteen single-handedly created and maintains one of the major public resources of
knowledge management. He has run his popular KCafés on four continents and I anticipate he will distil the wisdom gained from those events as a
keynote speaker.
John Girard and Marion Georgieff bring an American perspective to the event. Marion’s background in artificial intelligence and experience
working within a major U.S. agency provide a complement to the consultancy and research experience that John brings as he has done through his
books. Aside from the keynotes we have a range of practitioner case studies, we hear from MAKE award winners, in addition to a broad range of
workshops. I thoroughly enjoyed the ‘Experienced KM Practitioner’ workshop that I ran at KM Australia in August and I’m pleased that ARK have
decided to repeat the post-conference session in Singapore.
A mixture of theory and practice, a chance to take part in workshops and in the multiple and valuable conversations that always take place
between delegates, KM Asia is an event not to be missed.
However, attempts to create shared systems run into ethical, 2.10 Gold sponsor session
behavioural and technical barriers that appear insurmountable.
In practice, faced with a real need, few people will refuse to 2.50 Exhibition break
help out a colleague. However, asked to share what they know
without the context of a genuine need, they will either refuse, 3.20 International keynote address
or fail to share in practice. People 2.0: working in a 2.0 world
The following will be addressed: • KM and the world of work are on the brink of a profound
• Ethical issues associated with information and knowledge transformation
sharing • We are no longer consumers of goods, services or
• Sharing metadata not data, creating a system by which education - we are prosumers
knowledge can be volunteered in the context of need • Moving from a command and control world to a
• Building human networks across silos participatory world
• New organisational forms for cross silo knowledge working • The deep implications for KM as we transition from KM 1.0
Dave Snowden, Founder and Chief Scientific Officer, to KM 2.0 or Social KM
Cognitive Edge Pte Ltd • The need to open up and grasp the potential that the new
tools offer us
9.45 Diamond sponsor keynote • The real challenge is in our mindsets - both managers and
individuals
10.30 Exhibition break David Gurteen, Founder, Gurteen Knowledge
Facilitated by:
Mary Lee Kennedy, Executive Director;
Gosia Stergios, Knowledge and Information Programs Analyst,
Knowledge and Library Services, Harvard Business School
Mary Lee Kennedy is the Executive Director of Knowledge and Library Services at Harvard Business School. She is responsible for the School’s
knowledge and information management strategy and its implementation. Prior to Harvard, Mary Lee held knowledge management positions
with global responsibility for Microsoft Corporation and Digital Equipment Corporation. As an independent knowledge management consultant
Mary Lee works for non-profit, for-profit, and governmental organisations, as well as for international institutions.
Gosia Stergios is a Knowledge and Information Programs Analyst at Harvard Business School, Knowledge and Library Services (KLS). She conducts
an environmental scan of the information industry and pilots innovative information products and services at KLS. Before joining KLS, she held
knowledge management positions at Mercer Management Consulting and the Andersen Consulting/Accenture Institute for Strategic Change.
After attending this workshop, managers will be able to design and introduce a similar plot within their own organisation.
Workshop B
The Gurteen knowledge café masterclass
9.30-12.30
Facilitated by:
David Gurteen, Founder, Gurteen Knowledge
David Gurteen has over 30 years experience working in high technology industries. Today he works as an independent facilitator to help people
achieve results through innovating, sharing, learning and working more effectively together. David is the Founder of the Gurteen Knowledge
Community - a global learning network of over 15,000 people in 154 countries who share and learn from each other and who strive to see the
world differently, think differently and act differently. He is well known for his Gurteen Knowledge Cafés and knowledge sharing workshops
that he runs regularly in London and around the world.
The knowledge café is a tool that is used to share tacit knowledge. It can be used within teams or communities of practice to question
entrenched assumptions, to help facilitate learning from others and gain a deeper collective understanding of a subject – through conversation.
Workshop C
Being a successful knowledge leader
9.30-12.30
Facilitated by:
Arthur Shelley, Founder, Intelligent Answers; Author, The Organizational Zoo
Arthur Shelley is the Founder and CEO of Intelligent Answers, a niche consultancy focused on capability development and knowledge strategy. In
his former role of Global Knowledge Director at Cadbury Schweppes, he initiated and facilitated virtual global communities to leverage knowledge,
exchange ideas and increase productivity. He is the author of Being a Successful Knowledge Leader and The Organizational Zoo, A Survival Guide
to Workplace Behavior. Arthur is also the Knowledge Management Coordinator for RMIT University’s MBA program and conducts research on
knowledge strategy and behaviours.
• Discover the 20 capability development themes from the new Ark report Being a Successful Knowledge Leader
• Learn how behaviour, attitudes, culture and environmental aspects influence these capabilities
• Understand their impacts on decision making and outcomes
• Discuss the practical implications of some successful programs
You will engage in conversations that matter around what will work best for you in your context. You will investigate how the knowledge
framework can be applied within your organisation.
POST-CONFERENCE WORKSHOPS
Thursday, 26 November 2009
Workshop D
KM for the experienced practitioner
What are the big issues in KM at the moment?
1.30-4.30
Facilitated by:
Dave Snowden, Founder and Chief Scientific Officer, Cognitive Edge Pte Ltd
Dave Snowden has been one of the leading figures in the movement towards integration of humanistic approaches to knowledge management
with appropriate technology and process design. Well known for his work on the role of narrative and sense making, he is an entertaining speaker
and a formidable realist, and one of the few thought leaders who can bring together the academic and practitioner perspectives into a single,
comprehensible purview.
The workshop welcomes all practitioners who are veterans in the field of knowledge management.
Workshop E
The leader’s guide to knowledge management: drawing on the past to enhance future performance
1.30-4.30
Facilitated by:
John P. Girard, Associate Professor, Minot State University;
JoAnn L. Girard, Co-founder and Managing Partner, Sagology
John P. Girard is an author, award winning researcher, speaker and Associate Professor of Management at Minot State University
where he is actively engaged in academic research. John is Co-author of The Leader’s Guide to Knowledge Management: Drawing
on the Past to Enhance Future Performance published by Business Expert Press, a copy of which will be provided to all workshop
participants.
John has spoken in the United States, Canada, Europe, Asia, Africa, Australia, and South America at several reputable events. He has
undertaken training and consulting assignments for clients such as the Department of National Defence, Canadian Forces College,
Canadian International Development Agency, U.S. Department of Labor, Job Corps, and the Dubai Municipality.
For more information, see www.johngirard.net
JoAnn L. Girard is the Co-founder and Managing Partner of Sagology, a firm that focuses on connecting people with people to collaborate and
share knowledge. JoAnn is Co-author of The Leader’s Guide to Knowledge Management: Drawing on the Past to Enhance Future Performance
published by Business Expert Press in 2009.
This workshop will focus on what executives should be doing now (or soon) to ensure the next generation of organisational leaders know what
we knew. In other words, are we creating organisational memories today which will be useful to the next generation of leaders? Will today’s baby
boomer based practices pass the test of time? Are our current processes the most relevant ones for the next generation of organisational leaders?
Workshop F
Asking the right questions
1.30-4.30
Facilitated by:
Marion Georgieff, Chief Knowledge Officer, U.S. Secret Service
Marion Georgieff’s federal career of 26 years includes positions of Chief Knowledge Officer, Deputy Chief Information Officer, acting Assistant
Division Chief of Applications Architecture, Branch Chief (Programs, Plans & Policy), Artificial Intelligence Specialist and Computer Specialist.
Prior to his federal career, Mr Georgieff was Lead Scientist II of the Biochemistry Section for the Albuquerque National Laboratories, and Quality
Control Chemist for International Minerals and Chemical Corporation.
CKO Georgieff will augment his keynote presentation Let’s talk about, “Is your knowledge worth retaining?” with this workshop to facilitate a
“learning” discussion of do you fear knowledge retention? and what to do with your fear?
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Sponsor and Exhibit at KM Asia 2009
Contact: Michael Moorcraft, Sponsorship Manager AG-BD
(p) +61 1300 550 662
(email) mmoorcraft@arkgroupasia.com
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