CHAPTER 1:

1. A digital firm uses electronic business processes to link the organization to : Answer: Both (suppliers & customers) 2. An organization coordinates work through a structured hierarchy and formal - Answer : slandered operating procedures 3. The behavioral approach to information system tends to focus on : - Answer : Non-technical solutions 4. The use of information technology to design organization that are competitive and effective can be classified as a: Answer: strategic business challenge 5. Which is an activity of electronic business : Answer: Both (posting an online schedule & publishing online handbook) 6. The business information value chain transforms raw data in various stages so that it can eventually provide value to the organization : TRUE 7. The behavioral approach to information systems emphasizes mathematically-based , normative models and the formal capability of systems : FALSE 8. Feedback is output returned to appropriate people or activity in the organization to evaluate & refine output : TRUE 9. A firms information technology infrastructure & information systems are closely related : TRUE 10. Information is streams of raw facts representing events occurring in organizations : FALSE 11. A computer can communicate with virtually any other computer in the world , if they are both connected in the internet : TRUE

12. The internet cannot transmit sound : FALSE 13. The internet is a single global network : FALSE 14. Managers do not do any creative work : FALSE 15. The behavioral disciplines that contribute important concepts and methods to understanding the behavioral issues of information system include : Economics 16. The disciplines that emphasize the development of the models for the decision-making & management practices is : Management Science 17. The internet service that displays information as electronic pages is the : World wide web 18. designs products or services & creates new knowledge for the organization : Knowledge Workers 19. are sets of operating instructions that direct and control computer processing : Software 20. managers are responsible for monitoring the firms daily activities : Operation 21. Hardware,Software,Communications technology and are components of the organizations information technology infrastructure : Storage Technology 22. The process of buying and selling goods electronically through computerized business : Electronic Commerce

1. List and describe four reasons why information systems are so important for business today. 2. Describe five technology and business trends that have enhanced the role of information systems in todays competitive business environment. 3. Describe the capabilities of a digital firm. Why are digital firms so powerful? 4. What is an information system? Distinguish between a computer, a computer program, and an information system. What is the difference between data and information? 5. What activities convert raw data to usable information in information systems? What is their relationship to feedback? 6. What is the purpose of an information system from a business perspective? What role does it play in the business information value chain? 7. What is information systems literacy? How does it differ from computer literacy? 8. What are the organizational, management, and technology dimensions of information systems? 9. What are the Internet and the World Wide Web? How have they changed the roles played by information systems in organizations? 10. Why do some firms obtain greater value from their information systems than others? What role do complementary assets and organizational and management capital play? 11. Distinguish between a behavioral and a technical approach to information systems in terms of the questions asked and the answers provided. What major disciplines contribute to an understanding of information systems? 12. What are the key management challenges involved in building, operating, and maintaining information systems today?

CHAPTER 2:
1. Which level of systems is used to monitor an organizations transactions and elementary activities : Answer: Operational-level 2. What level of systems serves the monitoring controlling and decision making activities of an organization : Answer: Management-Level 3. Supply chain management systems are a type of Answer: Inter-organizational system 4. Systems that pool data from diverse internal and external sources and make them available in an easy to use format is called Answer: ESS 5. Data from which type of system typically provides information for mis Answer : TPS 6. A system that shows alternative retirement benefits depending on the number of years worked and salary is an example of Answer : DSS 7. A payroll system is an example of an application in a Answer: A finance and accounting TPS system 8. There are different kinds of information systems in an organization because different organizational , interests and levels exist Answer: TRUE 9. Computer aided design systems are a type of PLM system Answer: TRUE 10. Information systems in the traditional organization usually include vendors. Answer : FALSE 11. MIS track the elementary activities and transactions of the origination for management review. Answer : FALSE

12. Information systems in transnational business organization are decentralized. Answer : TRUE 13. Decision support systems help managers with decisions that cannot always be specified in advanced. Answer : TRUE 14. Organizations can be divided into three levels; strategic, management, and executive levels . Answer : FALSE 15. The primary users of TPS are middle managers . Answer: FALSE 16. Business processes always span multiple business functions . Answer: FALSE 17. Is the function concerned with identifying the customers for the firms products and services Answer: MARKETING 18. A system that produced reports comparing last years building maintenance expenses with this years Answer: M.I.S 19. Level systems are information systems that support the long range planning activities of senior management . Answer : STRATEGIC 20. Systems are based on a data repository that organizes every piece of information that goes into making a particular . Answer : PRODUCT LIFE-CYCLE MANAGEMENT 21. A system that helps senior managers plan long-term profits for the firm would support the function. Answer : FINANCE AND ACCOUNTING 22. The fragmentation of data in hundreds of separate systems can be solved through implementing a Answer : ENTERPRIZE SYSTEM

23. Enterprise application consist of enterprise systems , supply chain systems, Customer relationship system is Answer: KNOWLEDGE MANAGEMENT 24. are the basic business systems that serve operational level of the organization . Answer: TRANSACTION PROCESSING 25. The unique manner in which organizations coordinate and organize work activates information and knowledge to product a Answer : BUISNESS PROCESSES 26. Integrates information from sales , service and marketing to provide a single source of information about customers . Answer : CUSTOMER RELATIONSHIP MANAGEMENT

1. Identify and describe the three levels of the organizational hierarchy. Which types of information systems serve each level? 2. List and briefly describe the major types of systems in organizations. 3. What are the five types of TPS in business organizations? What functions do they perform? Give examples of each. 4. What are the characteristics of MIS? How do MIS differ from TPS? From DSS? 5. What are the characteristics of DSS? How do they differ from those of ESS? 6. Describe the relationship between TPS, MIS, DSS, and ESS. 7. List and describe the information systems serving each of the major functional areas of a business. 8. What is a business process? Give two examples of processes for functional areas of the business and one example of a cross-functional process. 9. Why are organizations trying to integrate their business processes? What are the four key enterprise applications for organization-wide process integration? 10. What are enterprise systems? How do they change the way an organization works? 11. What are supply chain management systems? How do they benefit businesses? 12. What are customer relationship management systems? How do they benefit businesses? 13. What is the role of knowledge management systems in the enterprise? What organizational processes are supported by knowledge management applications? 14. What are the challenges posed by the existence of various types of information systems in the enterprise? How can these challenges be addressed?

CHAPTER 5:
1. The ethical issues raised by advances in data analysis techniques are primarily related to . Answer: PRIVACY PROTECTION 2. An example of privacy protection technology is . Answer: P3P 3. The unequal access to computers or internet of certain or economic groups is described as : Answer: THE DIGITAL DIVIDE 4. Tiny data files deposited on your computer when visit a website are called . Answer: COOKIES 5. Which of the following is an example of computer abuse. Answer: SPAMMING 6. The risk aversion principle : Take the action that produces the least harm or least. Answer: COST 7. Setting up a phony organization with a website to collect confidential information from visitors is called : Answer: SPOOFING 8. The ethical principle that advocates taking the action that achieves the higher or greater value is called the . Answer : UTILITARIAN PRINCIPLE 9. Descartes rule of change states that if an action is not right for everyone , it is not right for anyone to take , Answer: FALSE 10. Data on individuals can be easily assembled from many sources and distributed to many locations Answer: TRUE 11. Copyright protection cant prevent another person from using the underlying ideas behind a piece of software. Answer: TRUE

12. By creating more efficient organization systems threaten to eliminate management and clerical jobs , Answer: TRUE 13. Is the study of principles of right and wrong that can be used by individuals acting as free moral agents to make choices to guide their behavior Answer: ETHICS 14. Ethical decisions are based on the concepts of , Accountability, and liability Answer: RESPONSIBILITY 15. Refers to the mechanisms for holding people responsible for their actions Answer: ACCOUNTABILITY 16. The most common cause of failure of business information systems is Answer: POOR DATA QUALITY 17. The practice of sending out unsolicited email of electronic messages is called Answer : SPAMMING 18. A gives owners an exclusive monopoly on the ideas behind an invention for 20 years .Answer: PATENT 19. A trade secret is any unique process or formula used in a business provided it is not in the . Answer : DOMAIN

1. In what ways are ethical, social, and political issues connected? Give some examples. 2. What are the key technological trends that heighten ethical concerns? 3. What are the differences between responsibility, accountability, and liability? 4. What are the five steps in an ethical analysis? 5. Identify and describe six ethical principles. 6. What is a professional code of conduct? 7. What are meant by privacy and fair information practices? 8. How is the Internet challenging the protection of individual privacy? 9. What role can informed consent, legislation, industry selfregulation, and technology tools play in protecting individual privacy of Internet users? 10. What are the three different regimes that protect intellectual property rights? What challenges to intellectual property rights does the Internet pose? 11. Why is it so difficult to hold software services liable for failure or injury? 12. What is the most common cause of system quality problems? 13. Name and describe four quality of life impacts of computers and information systems. 14. What is technostress, and how would you identify it? 15. Name three management actions that could reduce RSI injuries.