FACT SHEET

WNS (Holdings) Limited (NYSE: WNS) is a leading global Business Process Management (BPM) company. WNS offers business value to 200+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Healthcare, Insurance, Manufacturing, Media and Entertainment, Professional Services, Retail & Consumer Packaged Goods, Telecom and Diversified Businesses, Shipping and Logistics, Travel and Leisure and Utilities. WNS delivers an entire spectrum of business process management services such as customer care, finance and accounting, human resource solutions, research and analytics, technology solutions, and industry-specific back-office and front-office processes. WNS has delivery centers world-wide, including China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Sri Lanka, UK and US.
CORPORATE INFORMATION
Established 1996 Stock Symbol NYSE - WNS Employees 26,000+

DIFFERENTIATORS
n Client-centric

Approach

n Technology-enabled

BPO

n Vertical

Approach

FINANCIAL STRENGTH (Year ending March 31, 2013)

Net Revenue (Revenue Less Repair Payments - Non-GAAP): USD 436.1 Million

MAJOR CLIENTS
Over 200 Global Clients n Major U.S. retail bank n European airline n Leading European travel conglomerate n Leading U.S. residential mortgage bank n Major North American airline n North American travel agency n Leading U.K. insurer
n Global

cosmetics company electronics giant n Global market research company n Leading U.S. financial advisory firm n Major U.S. auto insurers n Two global investment banks n Leading global CPG brand n Leading global beverage brand
n Consumer

n Leading n Major

logistics company energy and gas utility company n Leading hospitality firm n Major U.S. building supply company n Global reinsurer n Global telecom provider n Leading Australian insurance company

INDUSTRY RECOGNITION
Domain Leadership n Recognized as a Leader in Global Insurance BPO Solutions by HfS Research n Best 20 Leaders by Industry focus: Financial Management IAOP 2012 Global Outsourcing 100 n Industry-specific multi-year winner Top 20 of IAOP 2012 Global Outsourcing 100 rankings n WNS ranked among top 100 in the 6th Annual GS100 list in three categories: Top Global Mid-Tier BPO Vendors; Top FAO Vendors and Top Industry-Specific BPO Vendors n Positioned as an Industry Leader in Magic Quadrant** for Comprehensive Finance and Accounting (F&A) BPO by Gartner (June 2011, 2012 and 2013) wns.com Technology and Quality Leadership n Winner of Golden Peacock Global Business Excellence Award - 2013 n Recipient of the Top CIO100 Award (2012) and the Networking Pioneer Award 2012 n WNS recognized with the CISO 100 Awards 2012 n Recipient of the Golden Peacock Innovative Product / Service Award (2011) for WNS Analytics SM Decision Engine (WADE ) n Recognized for Best Process Improvement Program at the Global Process Excellence Awards 2011 by IQPC BPO Leadership n Winner of Golden Peacock Global Award for Corporate Social Responsibility 2013 n WNS Inducted into the Medici Hall of Fame for Innovation, 2013 n WNS South Africa Captures Four BPeSA Awards - 2012 n WNS Receives Dual Recognition at the BPO Excellence Awards 2010-11 n Recipient of Best New Outsourced Services Delivery by Shared Services & Outsourcing Network (SSON) - 2010

INDUSTRY-FOCUSED SOLUTIONS
Banking and Financial Services Banking Operations n Check processing n Lock-box processing n ACH processing n Adjustments and record retrievals n New account setup and maintenance n Credit card operations n SAR and fraud operations Lending Services n Loan origination and processing
n Loan n Loan n Post

Asset Management and Brokerage Services n Account setup and maintenance n Broker and advisor support services n Customer service n Transfer agency related processing n Portfolio administration n Investment research

Investment Banking n Pitch books, company profiles and financial analysis n Financial models, forecasts and updates n Research reports preparation and authoring n Business intelligence and analysis

underwriting closing and funding

closing and due-diligence servicing

n Loan

Consulting and Professional Services

Finance & Accounting n Transaction accounting n Finance optimization services n Corporate finance and accounting n Risk management and Compliance n Strategic initiatives Legal Services n Residential conveyancing n Bid management n Vendor contract management n Secretarial and regulatory services n Employment contract management and litigation support

Contact Center n Customer service n Technical help desk n Collections n Sales / up-sell / cross-sell n Customer retention n Credit management Transformation Solutions n Consulting services n Program management n Process re-engineering n Quality and Six Sigma services n Technology services

Research and Analytics n Market research n Business research n Financial research n CRM analytics n Data solutions and management

Healthcare

Payers and TPA processing Claims adjudication and n exception management Care management support n Front-end n Bill review n and re-pricing

Providers Medical billing and n collection Medical coding n Research support and n administrative support

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Insurance

Agency Services n Correspondence n Renewals n Terminations n Commissions n Special compensation Policy Administration n Policy benefits n Policy reinstatements and quotes n Policy changes n Inbound customer service n Endorsements n Renewals n Pre-renewals / expiry premium n Lapses n Indexing and logging n Specialist line (marine, engineering, high net worth) n Mid-term changes (specific to healthcare) n Motor insurance database updation Investment Management n Trade compliance n Performance measurement n Credit research n Data management n Real estate

New Business Support n Sales n Conversion n Quote acceptance n Cross-selling and up-selling n Customer enquiries n Actuarial services n Exposure assessment n New business data entry n Rules-based underwriting n Policy issuance Premium Administration n Fund applications n Refunds n Billing n Premium mode changes n Bank information changes n Account reconciliation U.K. Motor Accident Management Provision n First notification of loss (24/7 provision) n Repair management and engineering n Liability handling n Third-party capture n Subrogation n Non-fault claims management n Claims handling process technology Sales, Marketing and Customer Care n Service delivery n Customer feedback management n Tele-marketing n Customer order support n Market research n Acquisition analytics n Retention analytics n Marketing effectiveness

Claims n Claim setup n Examination n Review n Settlement n Correspondence n Tax compliance n First notification of loss n Policyholder and broker claim enquiries n Claim notification processing adjustments, endorsements and renewals n Claim assessment n Negotiations and litigation n Recovery check processing n Third-party claims n Subrogation n Supplier payments n Claims progression n Bodily injury claims n Delegated authority payments n Claims bill payment n Claims adjudication n Manual claims intervention n Transfers and withdrawals n Loss adjusting transcription

Manufacturing

Supply Chain Management n Supplier management and analysis n Sourcing support n Market intelligence n Spend analytics Logistics n Logistics management n Scheduling and planning analytics n Market intelligence n MIS and reporting

Operations n Fault management n Change management n Chronic and RCA reporting n Sales performance reports n Store planning n Market intelligence n eMarketing Shared Services n Billing queries n Marketing analytics support n Billing support
n Debt

collection

Retail and Consumer Packaged Goods

Smart Strategy Solutions

n Market

Supply Chain Solutions

One Global Back-office Solution

n Simplified,

n entry strategy, Retailer-supplier collaboration for balancing portfolio investments demand-driven supply chain and retail execution n Consumer and market insights, management window innovation strategies Supply intelligence, supplier n Power brand strategy, marketing n performance and risk spends optimization monitoring, contract management (partners and Revenue Management Solution suppliers) n Supply chain orchestration n Transaction and interactionglobal trade shared services, based campaign strategies trading partner helpdesks, n Loyalty management logistics n Credit control and collections

shared global self- service organization model with local business partners for Finance & Accounting, Human Resource, Information Technology, Indirect Procurement n End-to end low cost shared services for transaction processes and virtual Centers of Excellence (COEs) for specialized services (tax, internal audit, IT architecture)

Next Gen Customer Service Solution

n Moving

from customer relationship management to trans-channel enhanced customer experience, multi-channel commerce initiatives

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Shipping and Logistics

Air Express / Shipping / Rail and Road / Terminals Sales / Trade Management n Tariff update n Rate quotes n Global tender management n Sales reports and analytics n Freight bookings n Yield analysis n Service contract / rate agreement maintenance Customer Service n Customer help desk n eCommerce registration n Service / rate enquiries n Pre-advice and arrival notifications n Cargo claims n Booking desk n Contact center n Customer and data file administration Documentation n Bill of lading and airway bill management n Freight corrections and reporting n Billing and invoicing n Freight audit n Data transmission n Advance manifest information n Customs and port compliances Operations n PO creation n Driver logs and fuel tickets n Global tracking n Equipment control n Terminal operations n Transhipment and cross-docking Finance n Accounts payable n Accounts receivable n Credit and collections n Vendor help desk n Detention and demurrage reporting n Cost reporting, audit and vendor reconciliation n General ledger / bank reconciliation n Management reporting

n Schedule n Routing

maintenance creation and maintenance n Stowage planning n Hazardous cargo approvals

Telecommunications

Customer Acquisition Order n entry O n rder fulfillment C n ontract management n Lead generation n Outbound sales S n ales analytics Cross-selling n and up-selling analytics

Operations and CRM Inbound n

n Logging

contact center

Order Provisioning and Order Management New n product and services, service delivery process creation provisioning validation and order tracking tracking

and monitoring service requests publishing n Churn

Directory n analytics CRM n

analysis and support U n sage analytics C n ollection

Order n

Technical n support Rejected n Order n

Sales and Contracts Administration Telemarketing n Inside n sales Pricing n Sales n and contract preparation order taking support contact center

analytics T n raffic routing planning n Web correspondence Network n utilization reporting and analytics

Multi-vendor n Proactive n Billing n Data n

tracking order management conformance

Test delivery n

management (forms, administrations)

n Ordering

Inbound n

Travel and Leisure

Sales and Customer Care n Customer service n Sales and reservations n Loyalty program management n Customer relations n Lost baggage tracing and customer support n Website navigation n Specialty help desk

Operations n Fare filing and loading n Revenue management n Fares and ticketing n Queue processing n PNR servicing n Cargo operations support Platform-based Service Offerings n JADE - Passenger revenue accounting solution n Verifare - Automated Web-based fare audit solution

Shared Services n Passenger / cargo revenue accounting and auditing services n Corporate finance and accounting n Transactional accounting n Human resource management n Fraud prevention and control n Analytics and MIS

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Utilities and Energy

Sales Management n Campaign management n Sales management n Account and contact management n Integrated sales planning and analysis Customer Financial Management n Receivables and collections management n Reconciliation n Bill disputes and client queries

Meter Operations and Billing n Customer billing n Management of prepaid accounts n Billing of unmetered services Supply Chain and Distribution Management n Order provisioning and order management n Sales and contract administration n Technical support help desk n Import and export documentation management n Freight bill auditing services
n Procurement

Customer Service Management n Service order management n Service contract n Complaints and requests management n Electronic customer services n Account management n Contract management

support services

CROSS-INDUSTRY SOLUTIONS
Contact Center Services
n Customer n Customer

Channels service
n Voice

Languages
n Arabic n Dutch n English n French n German n Italian n Nordic n Portuguese n Spanish

(inbound / outbound)

complaint resolution (cross-sell / up-sell) program

n E-mail n White n mail C hat n Social

n Sales

Media

n Loyalty

n B2B

and B2C collection

n HR support n Computer-aided

Telephonic Interviews (CATI) help desk help desk

n Technical n Specialty n Customer

care analytics Order-to-Cash

n Accounts n Billing n Order n Credit

Finance and Accounting

Procure-to-Pay
n Accounts n Expense n Payment

Supply Chain Finance

n Product

payable processing

receivable

costing n Inventory

reports

and cash application control

accounting n Manufacturing accounting Industry-specific Accounting

n Passenger

management

Record-to-Report
n General n Fixed

accounting and reporting

n Collections

assets

Corporate Functions
n Treasury n Cash

revenue accounting audit and recovery management accounting n Fiduciary

n Tax filing n Cost

n Revenue n Claims n Loan

accounting

management planning and

n Inter-company n Statutory

accounting reporting n Monthend reporting and consolidation

n Financial

account maintenance

analysis
n Tax and

n Royalty

compliance

accounting

n Decision

support n Management accounting Law Firm Back-office

n Digital

Legal Services

Property Law
n Freehold

Corporate Legal Support

n Contract n Legal

and leasehold conveyancing re-financing legal processing checking services

dictation transcription payable and general ledger data management and payroll

management

research n Litigation

n Mortgage

n Accounts

support Personal Injury Claims n New

n claims processing M edical

n Title

n Employee

n HIP back-office

evidence evaluation
n Claims

settling and closing

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Research and Analytics

For Banking and Financial Services

n Customer n Campaign

For Travel and Leisure

n Customer n Campaign

Financial Research
n Corporate n Equity n M&A

lifecycle analytics

finance

lifecycle analytics

and channel management monitoring and scoring and collections analytics

n planning C ontact

and channel management center workforce analytics analytics management and and reporting

research support

research

n Contact

n Risk

n Analytical

n Fraud

n Web

Procurement Analytics
n Spend n Market

n Revenue

data

analysis

n Network

pricing
n Measurement

intelligence

center analytics
n Measurement

n Supplier

and reporting

Data Services
n Data

management and analysis support

For Utilities and Healthcare

n Market

and business research forecasting n Customer

aggregation and consolidation cleansing analysis and report generation dashboards

n Sourcing

Shared Services
n PowerPoint

n Demand

n Data

charts

n lifecycle analytics C ustomer

n Trend

n MIS reporting n Finance n Data

risk scoring
n Loss

management modeling and reporting

n Executive

and accounting

management

n Measurement

Market Research (Primary Research)

n Research n Data n Data

For Retail and Consumer Packaged Goods

n Strategy n Decision n Custom

design

support support

collection processing and presentation

WNS Analytics Decision Engine (WADESM) - Award-winning Solution for Driving Strategic Insights to the C-Suite

analytics and data services information tools

n Analysis

n Management

Business Research (Secondary Research) n Company research

n Industry

For Insurance
n Customer n Campaign

research intelligence

lifecycle analytics

n Business n Library

and channel management

services

n Actuarial

analytics analytics n Claims analytics n Measurement and reporting

n Underwriting

Transformation Solutions

Consulting and Program Management Services

n Transformation

Process and Quality Services

n Quality

Technology Services
n Enterprise

strategy definition and planning

program strategy and establishment definition and root cause analysis enhancement, benchmarking and metric definition re-engineering (Six Sigma, Lean)

solution / ERP optimization development, maintenance and support process management intelligence and analytical solutions and network services

n Problem

n Application

n Global,

multi-domain solution definition / development roadmap and business case development and change management case realization and validation

n Performance

n Business n Business

n Transformation

n Process

n Program

n Infrastructure

n Program

n Business

and change management

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GLOBAL PRESENCE
Americas Costa Rica USA Europe Poland Romania UK Africa, Asia Pacific and Middle East Australia China India The Philippines South Africa Sri Lanka UAE

Our network of 33 global delivery centers respond to needs for language, cultural alignment, redundancy and 24/7 operations.

MANAGEMENT TEAM
Corporate Management Team Keshav R. Murugesh Chief Executive Officer WNS Group J. J. (Eric) Selvadurai Managing Director Europe Ronald Gillette Chief Operating Officer Sanjay Puria Chief Financial Officer WNS Group Manish Vora Head of Sales, Asia Pacific and Middle East region Krishnan Raghunathan Chief Capability Officer R. Swaminathan Chief People Officer WNS Group Sanjay Jain Chief Strategy Officer

Mike Garber Global Head, Sales and Marketing

Business Unit Management Team

Gautam Barai Business Unit Leader, Banking and Financial Services, Healthcare, and Insurance

Jay Venkateswaran Business Unit Leader, Consumer Packaged Goods, Diversified Businesses, Manufacturing, Retail and Telecom

Deepak Gupta Business Unit Leader, Travel, Shipping & Logistics Services; Head, International Delivery Locations; Capability Practice Leader, Contact Center Operations

Arun Kharbanda Capability Practice Leader, Research and Analytics Services

Sulakshana Patankar Business Unit Leader, India Business and Strategic Initiatives; and Utilities

Edwin Harrell Chief Executive Officer, WNS Assistance

**Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

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India Gate No. 4, Godrej & Boyce Complex Pirojshanagar, Vikhroli (West) Mumbai 400 079 USA 15 Exchange Place Jersey City, New Jersey 07302 UK Malta House, 36-38 Piccadilly, London, W1J 0DP Australia Darling Park, Tower 2, Level 20 201 Sussex Street Sydney 2000 China Room 3001-12, Main Building, No. 246, Zhong Shan Si Road, Yuexiu District, Guangzhou Costa Rica 3rd Floor, Building H, Forum I Business Park Santa Ana, San Jose The Philippines 1880 Building, Eastwood City Cyberpark Bagumbayan, Quezon City 1100 Poland Luzycka Office Park ul. Luzycka 6, Building B, 1st floor 81-537 Gdynia Romania Westgate Park, Building H1 24 Preciziei St. Bucharest 062204 South Africa Knowledge Park 2 Heron Crescent, Century City Cape Town, 8001 Sri Lanka HNB Towers, Level 12 479, T B Jayah Mawatha Colombo 10 UAE 3W 113 Dubai Airport Free Zone, P O Box 54378, Dubai

For a complete listing of all offices, please visit http://www.wns.com/Contact-Us/Locations.aspx

For more information, please write to us at marketing@wns.com

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