Why do you want to work in a front office?

In: Sales and Customer Service, Office Supplies [Edit categories]

Answer:

A career in the Front Office gives me a platform to both utilize my communication abilities to welcome and assist the guests as well as to learn more about the industry in order to contribute more to the organisation with enhanced skills. The Front Office is the most appropriate domain in which I aim to perform tasks such as attending to guests of various kinds, their problems, complaints, requests and ensuring their smooth and comfortable stay with a promise of return business.

front office plays a major part in hotels....it helps to learn the "CUSTOMER INTRACTION" ,since i have been trained in all the departments,but front office means everything to me as it is giving first impression....to the guests.we can learn and get experinces in all the guest views....automatically "EMPATHY" WII GET INVOLVE TO SOLVE THE PROBLEM....FRONT OFFICE means understanding the guests and satisfy them with thier opt needs...i love to do hospitality to the guests..
For the positions mentioned, you can ask the candidates the following common questions, or you may design some writing tests referring to the following information. Most Common hotel Interview Questions: What Are Your Weaknesses (strengths)? Handle it by minimizing your weakness and emphasizing your strengths. Stay away from personal qualities and concentrate on professional traits: "I am always working on improving my communication skills to be a more effective presenter. I recently joined Toastmasters, which I find very helpful." Why Should We Hire You for this job? Summarize your experiences: "With five years' experience working in the financial industry and my proven record of saving the company money, I could make a big difference in your company. I'm confident I would be a great addition to your team." Why Do You Want to Work In This Hotel? The interviewer is listening for an answer that indicates you've given this some thought

and are not sending out resumes just because there is an opening. For example, "I've selected key companies whose mission statements are in line with my values, where I know I could be excited about what the company does, and this company is very high on my list of desirable choices." What Are Your Goals? Sometimes it's best to talk about short-term and intermediate goals rather than locking yourself into the distant future. For example, "My immediate goal is to get a job in a growth-oriented company. My long-term goal will depend on where the company goes. I hope to eventually grow into a position of responsibility." Why Did You Leave (Are You Leaving) Your previous Job? If you're unemployed, state your reason for leaving in a positive context: "I managed to survive two rounds of corporate downsizing, but the third round was a 20 percent reduction in the workforce, which included me." If you are employed, focus on what you want in your next job: "After two years, I made the decision to look for a company that is team-focused, where I can add my experience." When Were You Most Satisfied in Your Job? The interviewer wants to know what motivates you. If you can relate an example of a job or project when you were excited, the interviewer will get an idea of your preferences. "I was very satisfied in my last job, because I worked directly with the customers and their problems; that is an important part of the job for me." What Can You Do for Us That Other Candidates Can't? What makes you unique? This will take an assessment of your experiences, skills and traits. Summarize concisely: "I have a unique combination of strong technical skills, and the ability to build strong customer relationships. This allows me to use my knowledge and break down information to be more user-friendly." What Are Three Positive Things Your Last Boss Would Say About You? It's time to pull out your old performance appraisals and boss's quotes. This is a great way to brag about yourself through someone else's words: "My boss has told me that I am the best designer he has ever had. He knows he can rely on me, and he likes my sense of humor." What are your salary expectations from this hotel job? It is to your advantage if the employer tells you the range first. Prepare by knowing the going rate in your area, and your bottom line or walk-away point. One possible answer would be: "I am sure when the time comes, we can agree on a reasonable amount. In what range do you typically pay someone with my background?" If You Were an Animal, Which One Would You Want to Be? Interviewers use this type of psychological question to see if you can think quickly. If

you answer "a bunny," you will make a soft, passive impression. If you answer "a lion," you will be seen as aggressive. What type of personality would it take to get the job done? What impression do you want to make? Some common questions from Marriott,Hilton and Hyatt etc.: 1. Name the previous hotels for whom you have worked? 2. Tell us about your previous hotel job title, job description and your roles and responsibilities. 3. Major challenge that you have faced during job. Were you able to handle that and what you have done to solve that? 4. How many hours do you work in previous hotel job? 5. Would you prefer to work alone or in team. State the reason. 6. Tell us the time when you were not able to meet the deadline? What were the consequences? 7. How do you plan to achieve the targets? 8. How you would describe your personality and managerial skills? 9. What were your hotel job expectation and how far you have achieved that. 10. What is your biggest accomplishment so far? 11. What is your source of motivation? 12. What interests you about this hotel job? 13. What relevant experience do you have? 14. What do you know about this hotel? 15. What can be your contribution to improve the hotel further? 16. What other jobs are you looking for in this industry? 17. What are your goals? 18. What bothers you the most and upset your patience? 19. What you do not like in hotel jobs and what you like the most? 20. What is your greatest achievement so far? 21. What is the best company you have worked so far? 22. What are the qualities that one must have for managerial job? 23. Are you able to handle stress of job during peak season? 24. Are you familiar with hotel industry in detail. Tell me the present scenario. 25. Are you a good team player? 26. Are you open to work in 24 x 7 environment and willing to travel? 27. Are you able to work under pressure? 28. Why have you chosen hotel jobs as your career? 29. Where do you see yourself in next five or ten years? 30. How long would you stay with our hotel? 31. Anything which you want to ask from us?