Leung 1

Winnie Leung
Summary of Skills: Strong math and computer skills About 5 years of personal math tutoring experience Over 5 years experience in managing retail operations with calculation and computer About 9 years of customer service experience Supervised and trained cashiers on proper cashiering and customer service techniques Translated spoken antonese and traditional written hinese

Experience: !"#" $oberts Springfield% &A Assistant Store Manager '()( to '()* +nventoried stock and reordered when inventory dropped to a specified level reated a spreadsheet for maintaining effective storewide inventory control +nstructed staff on how to handle difficult and complicated sales ,stimated consumer demand and determined the types and amounts of goods sold ,xamined products purchased for resale and received for storage to assess the condition of each product and item -rovided customer service by greeting and assisting customers% and responding to customer inquiries and complaints .irected and supervised employees engaged in sales% inventory/taking% reconciling cash receipts% and in performing services for customers Sunoco A/plus Springfield% &A Assistant Store Manager (Promoted from cashier) '((0 to '()( -rovided customer service by greeting and assisting customers and responding to customer inquiries and complaints 1ept records of purchases% sales and requisitions hecked and calculated invoices% daily reports% and performed computer data entry tasks .irected and supervised employees engaged in sales% inventory/taking% reconciling cash receipts% and in performing services for customers &onitored sales activities to ensure that customers received satisfactory service and quality goods ,xamined merchandise to ensure that it was correctly priced% properly displayed% and that it functioned as advertised &ade the order list and received the order with current amount

Leung 2

Subway Springfield% &A Sand ich !hef '(() to '((0 $equested and recorded customer orders omputed bills using cash registers% multi/counting machines% and pencil and paper +nventoried stock and completed the daily reports Served customers in eating places that speciali2ed in fast service Accepted payment from customers and made change as necessary ST Springfield% &A Math tutor " #ffice Assistant )993 to '(() Tutored basic math% algebra% geometry% trigonometry% and basic calculus to individuals Tutored basic physic to individuals 4raded mathematic homework and text papers -erformed basic office work such as copying% receiving supply% and sending paper work to other departments Assisted in the management of the computer center Education: 5olyoke ommunity ollege% #udlow Area Adult #earning !areer Path ays $ntensi%e English 6niversity of &assachusetts &achelors 'egree in Electrical Engineering Springfield Technical ommunity ollege Associate 'egree in Science Tung 7ah 4roup of 5ospitals !ertificate #' (ursing enter #udlow% &A '()0 Amherst% &A '((* Springfield% &A '(() 5ong 1ong% hina )938