Robert B.

Wincott
Hamilton, NJ 08619 609-587-3001 (home) / 262-946-2688 [dial Bob-Win-cott] (cell/text) RobertWincott@Yahoo.com http://www.linkedin.com/in/robertwincott/

SUMMARY
More than 18 years of extensive experience in software quality management, project management, quality assurance, quality control, and testing of computer, client/server, or web-based applications and websites Experienced in implementing QA processes and tools, leading multiple projects, developing test strategies, setting up test environments, and reporting metrics and measurements Excellent communication and interpersonal skills, backed by professional ability to work independently or as a team member Expertise in documentation including design, development, and execution of test plans, test scenarios, and test cases Solid knowledge of all phases of Systems Development Lifecycle (SDLC) Excellent analytical, problem-solving, and communication skills, as well as a strong ability to research and learn new tools and technologies quickly and implement independently

PROFESSIONAL EXPERIENCE SUMMARY Paltalk / AVM Software New York, NY (Paltalk is a high-tech social media company utilizing social and live
topic/interest-based video and chat communities. Profitable and with millions of unique monthly users, Paltalk enables the largest collection of live topic based video, audio, and chat interactions around the world across HTML, Flash, and iOS and Android devices)
Director of Quality Assurance, October 2013 - Present Introduced and enforced a company culture of cross-functional collaboration and a team environment that allows for individual development and performance improvement Guide creation of test plans, test cases, and test scripts by meeting with Project Manager and Product team to analyze business requirements and functional specifications Expanded and organized test coverage of mobile devices (iOS and Android) tablets and smartphones Introduced and managed a process to confirm a bi-weekly system re-start, ensuring that customers and user-community experienced no ill effects, and confirmed improved alterations

Home Box Office, Inc. (HBO) New York, NY (Part of Americas most successful premium television company,
the Digital Products division develops, hosts, tests, and supports video streaming applications such as HBOGO.com, MAXGO.com, & HBO.com across HTML, Flash, iOS, Android, XBox, Roku, and Samsung devices)
Quality Assurance Manager, January 2011 May 2013 Guided creation of test plans, test cases, and test scripts by meeting with Project Managers and Business Analysts to analyze business requirements and functional specifications Managed team of 30 onsite and offshore resources, comprising a mix of full-time and consultant personnel Investigated and recommended selection of automation, mobile device remote access, and test management tools Guided installation and utilization of HP UFT (Unified Functional Testing, formerly QuickTest Pro), Perfecto Mobile, and HP ALM (Application Lifecycle Management, formerly Quality Center) Expanded test coverage to include mobile devices (iOS and Android) and "connected television" devices (Internet-ready TVs, Blu-ray players, game consoles [Xbox, PlayStation], and digital media receivers (Roku, Apple TV)) Managed relationships between QA vendors, from contract negotiations through final review audits Created and managed a library of mobile devices (cell phones and tablets), televisions, and other consumer electronics to be used across various teams and projects for testing and development Reviewed and shared weekly status reports across ongoing projects

LiveIntent, Inc. New York, NY (Developer of real-time display advertising in publisher email and social networking
widget)
Quality Assurance Manager, January 2010 - January 2011 Led the implementation of the QA processes and tools for a social networking widget across multiple browsers Held responsibility for setting up test environments, reporting metrics and measurements Checked approximately 30 live websites, including testing newer versions of the product in a test environment Created, revised, and executed test plans and test cases Designed, managed, and documented functional, regression, and stress tests to ensure service worked smoothly Communicated application integration and test methodology to new and prospective clients Worked with offshore development team (Russia) via telephone, instant message, email, and Skype

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Time Inc., New York, NY [Part of the largest U.S. magazine publisher, the Interactive division was responsible for
development and maintenance of each magazines corresponding website]
Quality Assurance Coordinator, May 2005 - November 2009 Planned, defined, tracked, and managed resources and scheduling for QA department and prioritized projects based on resource allocation Implemented introduction of QA into earlier phase of SDLC Worked closely across various departments with Design, Technology, Project Management, Engineering Operations, QA and Database Management teams Scheduled and directed weekly status meetings reviewing and addressing current issues and interacted with development team to discuss the technical issues Helped refine Release Management process and worked as a resource of information and facilitation for new Release Manager in learning various Time Inc. processes and practices Executed test scripts, document test results and provided formal reporting both manually and via automated testing tools such as HP/Mercury Quick Test Professional and LoadRunner Created and refined quality assurance compatibility testing process and aided in updating and maintaining QA labs hardware and software accordingly Tested mobile versions of some sites on various cell phones mobile browsers, and trained other testers to do the same Worked with software vendors to install, operate, maintain, troubleshoot and train on various software packages, including HP (Quick Test Professional 9.x & 10 and LoadRunner 9.x), RadView (WebLOAD), Accenture (Accenture Digital Diagnostics, formerly Maxamine), IBM (AppScan) and VMware (VMware Virtual Machine Workstation) Presented QA testing process and configurations training section in a division-wide series of lectures on the best practices process being adopted by Time Inc. Interacted with the Business community and the end Users to gather requirements to develop User requirement documents and specifications

McCann Worldgroup, NY, NY [advertising company], ETS, Princeton, NJ [worlds largest private nonprofit educational testing and assessment organization), MRM Partners: Zentropy, NY, NY [advertising company] and iVillage Inc., NY, NY [media company]
QA / Software Tester / Editor (various short-term contract positions), July 2003 - April 2005 Devised test plans encompassing configuration, compatibility, stress, feature and performance Tested and proofread CDs and web pages for proper operation, content, and links Logged and tracked problems with new and updated projects Created and corrected HTML coding when necessary

ClassLink Technologies, Hoboken, NJ [Leading provider of cloud-based technology products for the classroom]
Applications Quality Assurance Manager, December 2002 - May 2003 Created and refined educational application acceptance process from testing through deployment on Windows NT and Windows 2000 for compatibility with ClassLinks proprietary thin client network Tracked the receipt of applications from vendors and clients Installed and stress-tested applications on network in a multiuser environment Refined bug database to record test results and communicate results to coworkers, vendors and clients

Novartis Pharmaceuticals via Carnegie Associates, East Hanover, NJ [Multinational pharmaceutical

company]
QA Analyst (Contractor), October - December 2001 Proctored QA lab of 20 reference workstations Installed software and hardware and handled problems for QA lab and inexperienced testers

bSquare Corporation, Bellevue, WA [Global leader in embedded solutions]

Project Manager, December 2000 - July 2001 Managed multiple development projects concurrently, consisting of between 5 and 25 team members Responsible for developing and meeting cradle-to-grave schedules for commercial embedded applications for handheld PCs and other embedded software devices Developed a strong working rapport with Sales, Marketing and Product Management to integrate development schedules with product launches Reviewed project status daily to ensure quality and task integrity Reviewed bug database and cross-reference bug count with schedule milestones to ensure viability Managed and edited developer, marketing and end-user documentation Scheduled and led several weekly meetings for product teams and for managers regarding overall product quality and schedule

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Provided weekly status updates to upper management Participated in hiring, firing and detailed reviewing of employees Directed post-mortem meetings after products shipped to determine how processes could be improved QA Software Test Lead, November 1998 - November 2000 Logged and tracked problems with new and updated products Held responsibility for assuring quality of various retail and OEM applications for handheld PCs Managed 26 software testers and trained new hires and consultants in quality assurance Worked closely with developers and program team to plan and test all aspects of products Devised test plans encompassing configuration, compatibility, stress, feature, and performance Wrote clear and precise test cases, problem descriptions and specification revisions Refined, maintained, and ran test automation scripts and performed black-box testing Created build verification tests Worked with producer and marketing to assign bug priorities during development phases (triage) Provided assistance and guidance to technical support team

Microsoft Corporation via Volt Services, Redmond, WA [Multinational software corporation]

QA Software Test Lead (Contractor), July 1996 - October 1998 Responsible for determining quality assurance of Microsoft Pocket Streets (versions 1.0 through 3.0) Devised test specifications and test plans Worked closely with developers and program managers to plan and test all aspects of product Wrote test cases, problem descriptions in bug database and specification revisions Tested various setup scenarios, including installation from Expedia website Tested and reviewed competitors products and conveyed information to division Participated in spec bashes and bug triage Provided support and assistance for new technology (handheld PCs) Acted as liaison between geography and operating systems divisions

Hasbro Interactive, Beverly, MA [Part of a multinational toy and board game company, the Interactive division
concentrated on digital versions of Hasbros product line]
Quality Assurance / Software Tester (Contractor) January - July 1996 Tested alpha and beta versions of childrens games and computer versions of assorted board games for bugs and playability for Windows 3.x, Windows 95 and Mac platforms Aided in computer installations, configurations and database creation and maintenance Supervised other testers, including test-plan generation and personal instruction Participated in review of end-user documentation (manual)

Looking Glass Studios, Cambridge, MA [Computer game developer] and Papyrus Design Group,
Watertown, MA [Computer game developer]
Quality Assurance / Software Tester (Contractor), January 1995 - December 1995 Tested alpha and beta versions of one and two-player and networked versions of CD-ROM games for bugs and playability for DOS, Windows 95, and Mac platforms

SKILLS
Good working knowledge of: Microsoft Windows 7, Microsoft Vista, Microsoft Windows XP, Microsoft Windows 2000; Microsoft Windows NT 3.5 to 4.0; Microsoft Windows 9x; VMware Workstation 5.x-6.x; HP LoadRunner; HP QuickTest Pro; Microsoft Visual SourceSafe; Microsoft Project 2000; Microsoft RAID; Microsoft Office 97, 200x and XP (including Microsoft Word, Microsoft Excel, Microsoft Outlook, and Microsoft PowerPoint), Bugzilla, PR Tracker, CollabNet, WordPerfect 6.0, HTML, various handheld devices (PDAs, tablet and handheld PCs, cell phones, etc.)

EDUCATION
Bachelor, Business Administration Major. Rutgers University, New Brunswick, NJ Cadence Management Corporations Project Management Seminar QuickTest Pro and LoadRunner automation software courses at RTTS, Inc., NY, NY