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ITIL Edition 2011 - COBIT 5 Mapping

ITIL Edition 2011 - COBIT 5 Mapping Service Strategy Service Design Service Transition Service Operation CSI

Governance of Enterprise IT Evaluate

Service asset and configuration management

Plan (APO)

Build (BAI) COBIT

Run (DSS)

Monitor (MEA)

EDM EDM01 EDM02 EDM03 EDM04 EDM05 APO APO01 APO02 APO03 APO04 APO05 APO06 APO07 APO08 APO09 APO10 APO11 APO12 APO13 BAI BAI01 BAI02 BAI03 BAI04 BAI05 BAI06 BAI07 BAI08 BAI09 BAI10 DSS DSS01 DSS02 DSS03 DSS04 DSS05 DSS06 MEA MEA01 MEA02 MEA03

Evaluate, Direct and Monitor Ensure Governance Framework Setting and Maintenance Ensure Benefits Delivery Ensure Risk Optimisation Ensure Resource Optimisation Ensure Stakeholder Transparency Align, Plan and Organise Manage the IT Management Framework Manage Strategy Manage Enterprise Architecture Manage Innovation Manage Portfolio Manage Budget and Costs Manage Human Resources Manage Relationships Manage Service Agreements Manage Suppliers Manage Quality Manage Risk Manage Security Build, Acquire and Implement Manage Programmes and Projects Manage Requirements Definition Manage Solutions Identification and Build Manage Availability and Capacity Manage Organisational Change Enablement Manage Changes Manage Change Acceptance and Transitioning Manage Knowledge Manage Assets Manage Configuration Deliver, Service and Support Manage Operations Manage Service Requests and Incidents Manage Problems Manage Continuity Manage Security Services Manage Business Process Controls Monitor, Evaluate and Assess Monitor, Evaluate and Assess Performance and Conformance Monitor, Evaluate and Assess the System of Internal Control Monitor, Evaluate and Assess Compliance with External Requirements

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V 2.0

ITIL is a Registered Trade Mark, and a Registered Community Trade Mark of the Cabinet Office, and is Registered in the U.S. Patent and Trademark Office, and is used hereby GLENFIS AG under licence from and with the permission of OC. COBIT is a trademark of ISACA registered in the U.S. and other countries. COBIT 5 is an ISACA publication (www.isaca.org) and portions of COBIT 5 appear in this document with permission from ISACA

(c) Glenfis AG

www.glenfis.ch www.itil.org www.ISO20000.ch

The seven-step improvement process

Financial management for IT services

Strategy management for IT services

Direct

Monitor

Release and deployment management

Business relationship management

IT service continuity management

Information security management

Transition planning and support

Service catalogue management

Service portfolio management

Service validation and testing

Knowledge management

Availability management

Capacity management

Supplier management

Problem management

Demand management

Incident management

Change management

Access management

Design coordination

Service Level Mgmt

Event management

Change evaluation

Request fulfilment

Service Reporting