Professional Documents
Culture Documents
Administrators Manual
D60715-10 May 2012
Trademarks: SafeCom, SafeCom Go, SafeCom P:Go, SafeCom ePay and the SafeCom logo are trademarks of SafeCom a/s. Company and product names mentioned in this manual are trademarks or registered trademarks of their respective owners. SafeCom a/s cannot be held responsible for any technical or typographical errors and reserves the right to make changes to products and documentation without prior notification. Third Party Software: This software may contain third party software which requires notices and/or additional terms and conditions. Such required third party software notices and/or additional terms and conditions are located in the SafeCom Third Party Notice document. Patent: SafeCom has received the following British patent GB 2350 713 B, US patent US 6,952,780 B2 and Europe EUR EP1 120 701. Feedback: If you have any feedback or ideas concerning this manual or the SafeCom product, then please send an e-mail to feedback@safecom.eu Copyright 1999 - 2012 SafeCom a/s
SafeCom a/s
Lautrupvang 12 DK-2750 Ballerup Denmark Phone: +45 4436 0240 E-mail: info@safecom.eu Web: safecom.eu
D60715-10
Table of contents
1 Introduction ............................................................................................4 1.1 SafeCom Go Oc............................................................................ 4 1.2 Requirements ............................................................................... 4 1.3 Supported ID devices ...................................................................... 5 1.4 Preparing the MFP ......................................................................... 5 1.4.1 Allow use of OpenAPI: ..................................................... 5 1.4.2 Enable SSL certificate: .................................................... 5 1.4.3 Allow print without authentication: .................................... 6 1.5 Available documentation ................................................................. 6 1.6 About this manual.......................................................................... 6 1.7 Document history .......................................................................... 7 SafeCom Go Oc .......................................................................................8 2.1 Overview ..................................................................................... 8 2.2 SafeCom Device Server installation ..................................................... 8 2.2.1 Windows firewall - Ports that must be opened ....................... 9 2.3 Configure SafeCom Device Server ..................................................... 10 2.3.1 Login to SafeCom Device Server ....................................... 10 2.3.2 Add SafeCom Server ..................................................... 10 2.4 Add device to the SafeCom Device Server ........................................... 11 2.4.1 Device icons ............................................................... 11 2.4.2 Add device via the SafeCom Administrator .......................... 12 2.4.3 Add device via the SafeCom Device Server .......................... 15 2.5 Configure device in SafeCom Device Server ......................................... 16 2.6 Configure device server failover ...................................................... 18 2.7 SafeCom Go Oc - How to .............................................................. 19 2.7.1 Register device ........................................................... 19 2.7.2 Change login method .................................................... 19 2.7.3 Check device properties ................................................ 19 2.7.4 Install card reader ....................................................... 20 2.7.5 Set ID & Print to OFF .................................................... 20 2.7.6 Control user access rights .............................................. 21 2.7.7 Post tracking setup....................................................... 21 Using SafeCom Go Oc ............................................................................. 23 3.1 Control panel ............................................................................. 23 3.2 Login........................................................................................ 24 3.2.1 Pull Print - Document list ............................................... 25 3.2.2 Copy ........................................................................ 26 3.2.3 E-mail ...................................................................... 26 3.2.4 Logout ...................................................................... 26 3.2.5 Register card at device .................................................. 26 Troubleshooting ..................................................................................... 27 4.1 SafeCom Help Desk Assistant .......................................................... 27 4.2 SafeCom Device Server does not start ............................................... 27 4.3 Devices are not configured against failover device server ....................... 27 4.4 Authentication version 2.0 not found ................................................ 27 4.5 Open up for copy without authentication ........................................... 28 4.6 Error when upgrading existing device server installation ......................... 28 Regulatory information ............................................................................ 29 Index ................................................................................................... 30
5 6
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1 Introduction
1
1.1
Introduction
SafeCom Go Oc
SafeCom Go Oc is the internal solution for Oc MFPs. It integrates with the touch-screen control panel of the Oc MFP and offers user authentication by code and/or card. SafeCom Go Oc works together the SafeCom G3 Server software and is designed to help companies and organizations gain control over their printing costs and document security. The SafeCom solution can be enhanced with addon modules to build customer specific and scalable solutions.
1.2
Requirements
SafeCom Go Oc supports OpenAPI 2.1 or higher MFPs listed in Table 1. SafeCom device license. The MFP must be prepared so it allows use of OpenAPI, SSL on port number 50003 and print without authentication (1.4). The appropriate ID Device must be connected to the MFPs USB port if users are to login by card. SafeCom G3 Server version S82 070.380*09 or later. SafeCom Device Server version S82 060.010*02 or later. The SafeCom Device Server requires Java Runtime Environment (JRE) version 1.6 or later. It can be downloaded from www.java.com
Table 1 SafeCom Go Oc supported MFPs Oc MFPs VL3622, VL4222, VL5022 VL6022, VL7522 CS163 CS173 CS193 VL2222c, VL2822c, VL3622c CS231, CS240, CS250 VL4522c, VL5522c, VL6522c Firmware 20-GJ1 G00-20 GK5-CG GK0-CG GJ0-CG 88 GJ0-CE 88 Required extensions Solution ROM UK-202, HD-509 Main ROM Solution ROM2, UK201 Memory kit / EK-603 USB Kit Solution ROM2, UK201 Memory kit / EK-603 USB Kit Solution ROM2, UK201 Memory kit / EK-603 USB Kit UK-203 Sol-ROM2, UK201 Memory kit / EK-603 USB Kit UK-203
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1 Introduction
1.3
Supported ID devices
HID Reader (AU-201H): To install and get the reader to work on an Oc device, there has to be install a Loadable driver. This loadable driver is device dependent and also provided by Oc. Other ID Devices: Please contact support@safecom.eu.
1.4
Note: The instructions below may vary between the different models. If in doubt please consult the appropriate documentation from Oc. Note: These steps are required on a fresh device or a device that has had its hard disk drive formatted. The settings are preserved when the printer firmware is updated.
1.4.1
1.4.2
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1.4.3
1.5
Available documentation
SafeCom Smart Printing SafeCom Smart Printing Administrators Quick Guide D10600 How to install a SafeCom Smart Printing solution. SafeCom G3 SafeCom G3 Administrators Manual D60603 A comprehensive Manual that the administrator should consult to make a successful SafeCom solution. Includes information about SafeCom Tracking, SafeCom Rule Based Printing, SafeCom Client Billing and SafeCom Pay. SafeCom Go Oc SafeCom Go Oc Administrators Manual D60715 (this manual) Manual on how to install, configure and use SafeCom Go Oc. SafeCom Go Oc Users Guide D20715 User's Guide on how to use SafeCom Go Oc.
1.6
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1.7
Document history
Revision D60713-10 SafeCom Device Server version S82 060.060*04. Added section 2.7.6 Control user access rights.
Revision D60713-09 SafeCom Device Server version S82 060.060*03. Updated SafeCom Device Server section. Removed section about failover. Added information about delegated print and group print.
Revision D60713-08 SafeCom Device Server version S82 060.050*02. Updated to reflect the introduction of SafeCom G3 Server. Update to the troubleshooting section.
Revision D60713-07 SafeCom Device Server version S82 060.020*08. Sections added to chapter 4 on troubleshooting.
Revision D60713-06 SafeCom Device Server version S82 060.010*02. Initial version.
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2
2.1
SafeCom Go Oc
In the following the installation of SafeCom Device Server is covered as well as the web interface of the internal solution for Oc MFPs.
Overview
Make sure the SafeCom G3 Server software installation has been completed as described in the SafeCom Smart Printing Administrators Quick Guide D10600. Note: The MFP must be prepared so it allows use of OpenAPI, SSL on port number 50003 and print without authentication (Refer to section 1.4).
2.2
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2.2.1
You can also manually ensure that the port numbers below are open.
SafeCom Server UDP 5742 TCP 7500 7700
Web Browser
TCP 8080
UDP 161
TCP 9100
TCP 80 443 8080 50002 UDP 161 TCP 443 7500 7700 50003 UDP 5742 TCP 9100
Inbound on SafeCom Device Server Used to contact MFP during initial setup Used to contact MFP during operation Web browser Device Inbound on SafeCom Device Server Used to register notifications Outbound on SafeCom Device Server Used to contact MFP during operation SafeCom Server (Job Server) SafeCom Server (Job Server) Device Outbound on SafeCom Device Server SafeCom Server (Broadcast Server) Used for printing
Protocol HTTP HTTPS HTTP HTTPS Protocol SNMP Protocol HTTPS SafeCom SafeCom HTTPS Protocol SafeCom Protocol RAW
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2.3
2.3.1
2.3.2
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3. 4. 5. 6.
Under SafeCom Servers, click the [+] icon to add a failover SafeCom Server. Enter the server address and click OK. To add localhost as the server, leave the Address field blank and click OK. Add the additional failover servers to the list and organize them according to the order in which the failover should progress, using the up and down arrows. Click Save.
The SafeCom Server is now added, and the next step is to add a device to the device server (2.4).
2.4
2.4.1
Device icons
In the SafeCom Device Server the following device icons represents the status of the device. Device with user logged in. Device is idle, no user logged in. The printer is being configured. Is also shown if the printer cannot be configured, if for example the SSL is not on, or if the printer is configured by another device Server. Appears when an error occur The printer is being spooled Device server cannot contact the printer
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2.4.2
Note: To delete the device server again you right-click the device server and select Delete device server. The SafeCom Device Server is now added to SafeCom Administrator and you can now add a device. Add device server device 1. 2. Click the Devices container, right-click the content area and then Add device. The Add device wizard is now launched. From the Device server drop down menu, select the SafeCom Device Server and click Next.
3. 4.
Information is retrieved from the device server to establish the status of device server. Click Next. Enter the Printer address (the device IP address or host name) and click Next.
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5. 6.
Information is then retrieved from the device. Click Next. Now select SafeCom Go Oc as the type of device and click Next.
7.
Enter the username and password, as specified on the device web page and click Next.
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8.
The device properties dialog now opens. Make sure to specify on the Settings tab the device server and the properties of the device (duplex and color supported).
9.
Click Add to register the device and save it in the database. After approx. 2 minutes the device is added to the device server and available to be configured in SafeCom Device Server.
The device server device is now added and listed both under Devices and under the device server under Device servers with the name SafeCom Device Server.
10.
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2.4.3
4.
Information is retrieved from the device to establish the type of device. In the OperatorPassword field you MUST enter the same password that is used to access the device web page.
5. 6.
button.
Note: The device is now added to the SafeCom solution, but it does not appear in the SafeCom Administrator before a user logs in at the device.
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2.5
Change the settings according to the following descriptions: Login method: This determines how users login. Choose between: o Auto-sense (default). Auto-sense maps to Card or Windows if an ID device is connected to the MFP and on printers it maps to Card. Otherwise it maps to ID code. Mapping changes within 10 seconds after the ID device is either connected or disconnection. If it does not change a restart of the device may be required. o ID code o Card o Card or ID code o Card or Windows: Allows the user to login by either card or by entering their Windows username, password, and domain. o Keypad only relevant if an external keypad is connected.
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Note: Identification by card requires connecting a USB ID Device (card reader). The option Card or Windows allows the user to login by either card or by entering their Windows username, password, and domain. The SafeCom G3 server must be a member of the domain or trusted by the domain. Idle timeout: Users are automatically logged out after 60 seconds if there's no activity. Idle timeout is not controlled within the SafeCom solution. To change the idle timeout setting, go to the devices webpage or change the setting on the device itself. Enable post tracking: This is relevant only with SafeCom Tracking. Refer to SafeCom G3 Administrators Manual D60603 Address: The IP address of the device. SNMP Put Community name: This must match the SNMP Get Community Name if this is different from public. By default SNMP Get Community name is public. RAW print port: The TCP port used to send print data. Contact and Location: Provides useful information in maintaining the SafeCom solution. Description and Manufacturer: These fields are automatically filled-in and together with Location they are also viewable in the Device properties dialog in SafeCom Administrator. Drivers: When Pull Printing, SafeCom compares the driver name embedded in the print job with its list of driver names. If no match is found and if Show fidelity warning is checked in the Server properties in the SafeCom Administrator, the document appears with a question mark [?] in the document list. This way the user is warned that fidelity is low and the document may print incorrectly. o Click Get All to obtain the list of drivers from the SafeCom server, or add and delete drivers manually.
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Device Properties: o OperatorName: Specify the user name with which the administrator can log in to device. The default is set to admin. o OperatorPassword (mandatory): Specify the device password with which the administrator can log in to device o AllowPublicUser: Set to True in order to allow public users access to everything but Pull print. This is only necessary to set on devices with support for Open API 3.5 or less. Enable logging: Select if log information should be collected. Restore factory default: Set all settings to their default value. Except from the password. Reconfigure device: Reference the device to the current SafeCom Device Server.
2.6
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2.7
2.7.1
SafeCom Go Oc - How to
Register device
To register the device with the SafeCom solution, add the device in the SafeCom Administrator using the Add device function.
2.7.2
2.7.3
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relevant and should not be used. To update the SafeCom Device Server just install it again (2.2).
2.7.4
Note: Performing the above steps may change the ID & Print setting away from OFF. Please set it back to OFF (2.7.5).
2.7.5
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2.7.6
2.7.7
Setup the printer driver: 1. 2. 3. Open the Properties dialog for the printer and click the Configure tab. In the Device Option list scroll to and click User Authentication. Change Setting to ON (Device) and click Apply.
4.
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5.
6.
Select Recipient User and enter username as safecompullprint and click OK.
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3 Using SafeCom Go Oc
3
3.1
Using SafeCom Go Oc
Control panel
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3.2
Login
Login with card: 1. Use card reader.
Login with card and PIN code: 1. 2. 3. Use card reader. Tap PIN code on the touch-screen. Enter PIN code and tap OK.
Login with user code: 1. 2. 3. Tap User code on the touch-screen. Enter User code on the screen and tap OK. Tap Login or press the Access button
Login with user code and PIN code: 1. 2. 3. 4. 5. Tap User code on the touch-screen. Enter User code and tap OK. Tap Login or press the Access button Tap PIN code on the touch-screen. Enter PIN code and tap OK.
Login with Windows: If Login method is Card or Windows it is possible to login by either using your card or entering your Windows login credentials: 1. 2. 3. 4. 5. 6. Tap Username on the touch-screen. Enter Username and tap OK. Tap Password on the touch-screen. Enter Password and tap OK. Tap Domain on the touch-screen. Enter Domain and tap OK.
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3.2.1
Note: The document list does look different from the above screenshot. In the document list a document with a preceding R shows the document is retained. A delegated document will have a preceding D. Tap the Info button to see information about who delegated the document. A group print document will have a preceding G. Tap Reset to deselect documents. Tap Update List to update the list of documents with pending documents that has finished spooling after the user logged in. Tap Copies to request multiple copies of the selected documents. To set the number of copies tap Copies and then press the C button to set copies to 0 and then enter the number of desired copies. Tap OK or Cancel. Tap Delete to delete the selected documents. To confirm that the documents should be deleted tap Delete or tap Save to cancel the operation.
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3 Using SafeCom Go Oc
Tap More and then Info to see information about the selected document, including cost, driver name, use of color and duplex. Tap OK. Tap OK. Tap More and then Retained if you want document to remain on the list (server) after they have been printed. Tap OK and then Update List. A retained document is listed with a preceding R.
3.2.2
Copy
Press the Copy button and then press the Start button to copy the documents placed in the automatic document feeder (ADF).
3.2.3
E-mail
Press the Fax/Scan button. Tap E-Mail Me and then press the Start button to scan and e-mail the document to the e-mail address of the logged in user.
3.2.4
Logout
There is a configurable Timeout that defaults to 60 seconds and is controlled by the device. The logout process is initiated if no buttons are tapped for this period. To logout actively: Press the Access button
3.2.5
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4 Troubleshooting
Troubleshooting
This chapter contains troubleshooting hints for the SafeCom Go Oc product. Additional troubleshooting hints are available in the Troubleshooting chapter in SafeCom G3 Administrators Manual D60603.
4.1
4.2
4.3
4.4
Change Software Switch Settings: 1. 2. 3. 4. 5. 6. 7. 8. On the device press the Function Counter button. Tap the Meter Count button on the display, and then Check details. Enter the Service mode, by pressing the Stop button, enter '00', press Stop again, and then '01'. In the service mode tap System 2. Tap Software Switch Settings. Type '25' in Switch No. field. Type '20' in Hex Assignment field. Tap Fix.
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4 Troubleshooting
4.5
Via User registration: 1. 2. 2. 3. 5. 6. Press the Function counter button and then Administrator settings. Enter the code '12345678'. Select User Authentication/Account track. Select User Authentication Settings and then User Registration. Tap 000/Public and then Edit. Unselect Print.
4.6
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5 Regulatory information
Regulatory information
WARNING NOTE: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna. Increase the separation between the equipment and receiver. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. Consult the dealer or an experienced radio/TV technician for help. CAUTION: Changes or modifications not expressly approved by SafeCom a/s could void the users authority to operate this equipment according to part 15 of the FCC rules. This equipment generates, uses, and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual, may cause interference to radio communications. It has been tested and found to comply with the limits for a Class A computing device pursuant to Subpart B of Part 15 of FCC Rules, which are designed to provide reasonable protection against such interference when operated in a commercial environment. Operation of this equipment in a residential area is likely to cause interference in which case the user will be required to take whatever measures may be required to correct the interference at the user's own expense. CE conformance: This product has been developed and produced in accordance with the EMC directive and the Low Voltage directive and therefore carries the CE mark. EMC directive: This product observes the rules and regulations of the EMC directive. If so required, a declaration of conformity in local language stipulating the applied rules and regulations can be obtained.
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6 Index
Index
Document history, 7 Help Desk Assistant, 27 ID code, 16 Manuals, 6 Patent, 2 Post track, 17 Regulatory information, 29 SafeCom Help Desk Assistant, 27 System requirements SafeCom Go Oc, 4 Tracking data adjustment, 17 Trademarks, 2 Troubleshooting, 27
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