Balanga City Citizens Charter

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PERFORMANCE PLEDGE
We, the servant |eaders of the C|ty Government of 8a|anga, p|edge to:
Open|y prov|de eff|c|ent pub||c serv|ce to a|| c||ente|e w|th |ntegr|ty, |mpart|a||ty and profess|ona||sm,
Redress courteous|y and w|thout de|ay our c||ents' concerns about front||ne serv|ces
Led by our capab|e and trusted off|cers and emp|oyees,
Ded|cate our strengths and potent|a|s |n the performance of our sworn dut|es and respons|b|||t|es, and
Comm|t ourse|ves to prov|de usefu| and comprehens|ve |nformat|on gu|ded and armed by the
Loca||y-crafted C|t|zens' Charter of the C|ty of 8a|anga -
A document whose strong |nterest |s to de||ver a h|gh |eve| of pub||c serv|ce.
Stab|e enough to ach|eve tota| deve|opment for the C|ty whose
Soc|a|, po||t|ca|, econom|c and academ|c structures are geared towards the atta|nment of a Wor|d C|ass
Un|vers|ty 1own by the year 2020.

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1

TABLE OF CONTENTS

City Vision and Mission i
Performance Pledge ii
Messages iii
Foreword iv
Table of Contents 1
Introduction 3
Balanga City eServices Program 3
Maps of Balanga City Government Offices 4
Services of the City Government of Balanga 8

EXECUTIVE SERVICES

Office of the City Mayor 9
Vision & Mission 10
Securing Mayors Clearance, Certificate of
Good Moral Character and Tax Exemption 11
Medical/Burial Assistance 11
Using Ambulance Service 13
Availing Medicine Assistance 13
Public Assistance 14

ADMINISTRATIVE SERVICES

Office of the City Administrator 15
Vision & Mission 16
Approval of request of indigent constituents
for financial assistance 17
Approval of request of NGOs and other groups
for financial assistance on various projects
& activities 17
Acting on complaints against City Employees
for referral to the City grievance committee 18
Drafting of official responses of the city government 19
Issuance of recommendations, endorsements and/or
referrals for employment of constituents seeking
job placement 20

BUSINESS AND INVESTMENT SERVICES

City License Permit and Franchising Office 22
Vision & Mission 23
Renewing Business/Mayors Permit 24
Quarterly and Semi-Annual Payment of Business Tax 28
Confiscated License 29
Request in Applying Motorized Tricycle Operators Permit 30
Securing New Business/Mayors Permit 31

City Treasurers Office 34
Vision & Mission 35
Payment of Real Property Tax 36
Payment Business Tax 36
Payment Community Tax Certificate 37
Payment Transfer Tax 38
Payment Other Taxes, Permit, Fees and Service Charges 39
Payment of market fees and cash tickets 40
Payment of stall rentals and securing market clearance and certification 40
Payment on calibration of weighing scale 41
Payment of livestock 41

City Assessors Office 43
Vision& Mission 44
Securing Owners copy of updated Tax Declaration 45
Consolidated and/or Subdivided real properties 46
Reclassification of Land 48
Securing Assessment for a new building or machinery 50
Securing Certification of tax declaration, property 51
holdings or non improvement
Cancelling, revising, or correcting assessment 51
Annotating or cancelling loans or mortgages on tax 53
Declaration
Verifying history or real property tax assessments or
Tax declaration 54

City Planning and Development Office 56
Vision & Mission 57
Securing Zoning Clearance for Business Permit 58
Securing Zoning Clearance for Building Permit 60
Securing Zoning Certificate 63
Securing Data from CPDO 65
Securing Development Permit 66

City Engineering Office 72
Vision & Mission 73
Securing a Building Permit 74
Securing Occupancy Certificate/Permit 77
Securing Other Building-related Permit 80
Securing Sign and Sign Board Permit 86
Securing Building Inspection Clearance
(Annual inspection) for Business Permit 89
Requesting Building Data 91
Requesting Preparation of Plans and Programs 92

CIVIL REGISTRY SERVICES

Local Civil Registry Office 95
Vision & Mission 96
Registration of Birth and Marriage Certificates 97
Requesting certified true copies of Civil Registry Documents
and other certification 98
Registration of Death Certificates 99
Registration of Court Orders/Decrees and request of
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Annotated record 100
Registration of Legal Instruments/legitimation of Natural Child 101
Requesting Endorsement of Civil Registry Documents to the
office of the civil-registrar general 103
Late Registration of Civil Registry Documents 105
Applying for a marriage license 106
Filing petition for correction of clerical error (cce) and change
of first name (cfn) 107
Registration of an act allowing illegitimate child to use the
surname of their father 110
Requesting NSO Authenticated copy 111
Registration of out-of-town report of birth certificate 112
Registration of foundling/abandoned children 114

HEALTH SERVICES

City Health Office 116
Vision & Mission 117
Securing Sanitary Permit 118
Securing Medical/Death/Medicolegal Certificate 119
Availing Dental Services 121
Availing Immunization Services 122
Availing Maternal Services 123
Availing Normal Spontaneous Delivery and newborn care Services 124
Availing Post-partum Care Services 124
Tuberculosis Program 125
Family Planning Services 127
Administration of DMPA Injections/Pills 128
Control of Diabetes Mellitus 128
Availing of Laboratory Services 129
CHO Staff / List of BHW 130

Feedback and Complaints Mechanism 133
Feedback Form 134
Complaint Form 135
Commendation Form 135
Directory & Contact Person of City Government Offices
and Attached Agencies 138

3

INTRODUCTION

THE BALANGA CITY CITIZEN S CHARTER

The crusade for good governance and a red tape-free bureaucracy has been
the battle cry of all government institutions nowadays. Yet, it is ironic to note that in
spite of the wonders brought about by information and communications technology
(ICT) that makes our workloads and transactions fast and efficient, the delivery of
frontline services is still far below standard, especially in terms of quality and
timeliness.

The problem is due to voluminous requirements, i.e. seemingly endless
processes and worst, the red tape mentality prevalent in almost all government
offices, agencies, local government units (LGUs) and government-owned and -
controlled corporations (GOCCs).

To combat the illness, no solution was made. Instead, a cure was offered
using Republic Act (RA) No. 9485, otherwise known as the Anti-Red Tape Act
of 2007, which mandated government offices to come up with a Citizens Charter
a document whose strong interest is to improve transparency, integrity, efficiency
and accountability in public service.

Thus, guided and armed by this locally-crafted Balanga City Citizens
Charter, our employees will now be more capable and equipped in the delivery of
sterling public service, not only because of the depth of access it allows, the depth of
knowledge it reveals, the depth of attention to citizens it provides, but also because
the charter allows the citizens our clientele to monitor our performances and
participate in our policy-making and processes.

The Balanga City Citizens Charter is very timely as we embrace ourselves
in our quest to make Balanga a truly World Class University Town by the year 2020
and at the same time, to continue strengthen our frontline services towards a City
free of abuse and corruption and with due regard for the rule of law!

Balanga City eServices Program

Reaching the hands of every Balangueno using modern technology.

"# Balanga.gov (cityofbalanga.gov.ph). The website is in accord with the City Governments
mandate, being a fast-developing and progressive City, to act accordingly on inquiries,
suggestions and mostly, sentiments from our fellow Balanguenos through on-line interaction
at city guestbook and forums. Parts of the weekly website maintenance are weekly updates
and news articles to inform the people on how the present leaders of the city government of
Balanga work on the welfare and progress of its people.

Serbilis. A service known as the Isumbong mo kay Mayor. Clients can use the
service by just simply posting on the web forum their queries, concerns and even
sentiments with regards to the City Governments current plans and programs.
Concerns will coordinated immediately to concerned City Departments for
appropriate action and further study, if needed.

Texserve. Commonly known as Sa Balanga, Bida Ka Kay Mayor,the system
serves as vehicle for citizens to air their views, comments and complaints through
cellular phone-based short messaging service (SMS) at a cost of P1 for every
message sent. Messages are redirected in the citys email inbox with a response rate
of one day and follow up actions are immediately directed to concerned department.

eBrochures. A compilation of City Departments services offered through online
brochures. Hard copies are readily available and can be found at the desk of an
information officer of the day in front of the city hall lobby.

Galing Balangueno News Quarterly. The City Governments promotion and
advocacy campaign is realized through the publication of a City newsletter every
quarter for promotional campaigns concerning the Citys accomplishments and
competitive edge in terms of good governance, tourism and investment
opportunities. We believed that a well-informed public is a well reformed
citizenry."

iCity TV.A service is commonly used to disseminating information about the City
Governments plans and programs. Monitors where strategically installed at
common fast-food chains such as Jollibee and Mc Do and even at the City Hall
lobby to spread awareness and better inform public on official activities and
programs undertaken by the City government. The service is also utilized as media
outlet for information campaign and public viewing.

City Ordinance Library. A compilation of City ordinances and resolutions.

2. Balanga City Citizens Charter.A guidebook that describes the key services of the City
Government, which could be used when there is no access to internet. In particular, the
guidebook contains detailed descriptions of services with step-by-step guides in availing of the
services, the standard response time for its delivery and City Government officials and
personnel responsible for the operations.

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EXECUTIVE SERVICES

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Republic of the Philippines
Province of Bataan
City of Balanga

BALANGA 2020:
Worl d Cl ass Uni versi ty Town

Office of the City Mayor
Hon. Jose Enrique S. Garcia III City Mayor
Contact Nos.: (047) 237 35-10; 237 2256; 791-2099
Telefax No. (047) 237-2969
Email Add. : mayor@cityofbalanga.gov.ph

Vi si on:
The City of Balanga envisions to be a world class University Town by the year 2020. With an
empowered populace whose educational and economic growth is highly supported by the
university structure, the city aims to become the center of political, cultural, economic, and social
influence throughout the province of Bataan.

Mi ssi on:

To establish a three-way partnership among government, business and academe with the purpose
of attracting outstanding educators and highly intellectual and promising students to the
university town. The result: an influx of dynamic entrepreneurs and investors that will deliver the
needed reforms to create a potent and technologically advanced city with improved quality of
life.
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I. MAYORS CLEARANCE, CERTIFICATE OF GOOD MORAL
CHARACTER AND TAX EXEMPTION

ABOUT THE SERVICE
A Mayors Clearance is usually required when applying for Local and
Overseas employment as well as individuals who are applying for license for
firearms ownership.
The Certificates of Good Moral Character is issued to individual (students,
job applicants) as required by institutional agencies like schools (for enrolment) and
employment agencies (for job placement). It may also be issued for reference
purposes.
The Certificates of Tax Exemption is issued to unemployed or indigent
clients for scholarship application and for Summer Program for Employment of
Students (SPES).

CLIENTS:
Requestor himself (bonafide resident of the city)
Indigents residents
Unemployed Resident of Balanga City
Students
Job Applicants
Firearms Owners

REQUIREMENTS:
For Mayors Clearance:
Community Tax Certificate (Cedula)
Barangay Clearance
Police Clearance
Official Receipt from the City Treasurers Office

For Certificate of Good Moral Character:
Barangay Clearance
Official Receipt from the City Treasurers Office

For Certificate of Tax Exemption:
Barangay Certificate of Indigency

FEE: (Subject to change without prior notice)
Mayors Clearance / certificate P 60.00

SCHEDULE OF SERVICE AVAILABILITY:
Monday Tuesday to Friday
7:30 a.m. - 4:30 p.m 8:00 a.m. - 5:00 p.m

(No Lunch Break and on any other time as the need arises)
PROCESSING TIME:
20 minutes

HOW TO AVAIL OF THE SERVICE:

THINGS TO DO
Processing
Time Applicant/Client
Service Provider
(Person Responsible)
-Submission of
requirements/
-Review the completeness of the
submitted documents.

Erwin N. Buenaventura
Administrative Assistant I

5 minutes
-Preparation of Clearance /
Certification.


5 minutes
-Signing of Certification.

Hon. Jose Enrique S. Garcia III
City Mayor

5 minutes
-Claiming of
Clearance/Certificate.
-Releasing of Clearance/Certificate.
Issuance of Certified True Copy of
the Certificate, signed by the
Executive Assistant.


Abigail G. Tan
Executive Assistant IV

5 minutes
(Processing time may exceed 20 minutes depending on the completeness of the
requirements and other minimum supporting documents)

II. MEDICAL / BURIAL ASSISTANCE

ABOUT THE SERVICE
City Residents can avail of medical and burial assistance from the Office of
the City Mayor especially those who are financially incapable of bearing the cost of
such expenses
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CLIENTS:
Senior Citizens
Indigent Families
Unemployed People and sick people who are undergoing long term of
medication

REQUIREMENTS:
Medical Certificate / Death Certificate
(Medical Prescription and Hospital Bill / Funeral Bill/ Agreement /
Contract)
Birth Certificate / Marriage Contract (Xerox Copy)
Letter Addressed to the City Mayor
Community Tax Certificate ( Xerox copy)
CSWD Certificate of Indigency
(Interview with CSWD Personnel and submission of accomplished data
form and necessary documents & other requirements)

FEE:
None

7:30 a.m. - 4:30 p.m 8:00 a.m. - 5:00 p.m

PROCESSING TIME:
1 hour 25 minutes/ documents ( Does not include time for processing of
voucher, which falls under jurisdiction of the City Mayors Office (CMO), City Budget Office
(CBO), City Accounting Office, and City Treasurers Office (CTO).Claiming of Cash after 3
days.


THINGS TO DO
Processing Time
Applicant/Client
Service Provider
1. Submit requirements to
the CSWD.

-Review the completeness of
the submitted documents,
Issuance of CSWD indigency
certificate, and interview.
Advise the client to come back
after three days for the release
of assistance.

CSWD
30 minutes

-Log the received documents
from CSWD.

Girlie M. Hipolito
Liaison Assistant II
5 minutes

-Approval of amount of
financial assistance based on
the assessment from CSWD.

City Mayor

Abigail G. Tan
Executive Assistant
15 minutes
Preparation of voucher

Girlie M. Hipolito
5 minutes
-Signing of voucher by the
approving authority.

City Mayor

Rodolfo H. De Mesa
City Administrator

15 minutes
Processing of voucher at
Budget, Accounting &
Treasurers Office.

Budget Office/Accounting
Office/Treasurers Office
/Accounting Office

1 2 Days
2. Claiming of Stub Issuance of stub and counter
signing.

Girlie M. Hipolito

City Mayor

Abigail G. Tan

10 minutes
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3. Receiving of Cash Releasing of Financial
Assistance.
Treasurers Office.
5 minutes
(Processing time may exceed 1and 1/2 hour depending on the completeness of the

III. AMBULANCE SERVICE

ABOUT THE SERVICE
Ambulance service is provided to indigent patients from the City and from
other nearby towns, free of charge, including the driver but the gasoline consumption
is to be shouldered by the client.

CLIENTS:
Bonafide resident of the City
Member of indigent families
Indigent patients from nearby municipalities

REQUIREMENTS:
Accomplished information Form
Barangay certificate of Indigency

FEE:
None

7:30 a.m. - 4:30 p.m 8:00 a.m. - 5:00 p.m


PROCESSING TIME:
25 minutes


THINGS TO DO
Processing Time
Applicant/Client
Service Provider
1. Fill-up Information
Form.
-Check and review the
Information Form.

Remedios R. Garcia
Private Secretary II

10 minutes
-Checking of availability of
ambulance and driver.

Remedios R. Garcia
10 minutes
2. Availment of
Ambulance Service.

-Scheduling of trip

Remedios R. Garcia
5 minutes

IV. MEDICINE ASSISTANCE

ABOUT THE SERVICE
Available for indigent clients seeking medicine assistance instead of
financial assistance for outpatient cases. They can avail a maximum of P300.00
worth of medicines.

CLIENTS:
Bonafide resident of the City
Member of indigent families

REQUIREMENTS:
Medical Prescription

FEE:
None

7:30 a.m. - 4:30 p.m 8:00 a.m. - 5:00 p.m


PROCESSING TIME:
15 minutes

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THINGS TO DO
Processing
Service Provider
- Submission of requirements/ - Review the completeness of
the submitted documents.

Ma. Rowena S. Manlapid
Legal Assistant I
2 minutes
Checked the availability of the
requested medicines.

Ma. Rowena S.
ManlapidLegal Assistant I
10 minutes
-Approval of medicine
assistance by the Executive
Assistant.

Abigail G. Tan
1 minute
-Claiming of Medicines/ (P.O.). -Releasing of Medicines /
Issuance of Medicine Purchase
Order (P.O.).

Ma. Rowena S.
ManlapidLegal Assistant I
3 minutes

V. PUBLIC ASSISTANCE

ABOUT THE SERVICE

Availing of public assistance is free of charge for all residents of Balanga
City. These are the services of the Office of the City Mayor offered to the public,
with separate requirements in each service.

REQUIREMENTS:

1. For Job Recommendations
Bio-data or Curriculum Vitae
Barangay Certificate of residency
2. For Endorsement
Request letter
Bio-data
3. For Libreng Sakay going to Manila
Personal letter addressed to the City Mayor
4. For Civil Wedding
Marriage License
Date/Time of wedding
Usually every other Tuesday scheduled at 10:00 in the morning

PLANS AND PROGRAMS

Iskolar Balangueo, Galing Card, Major Renovation of Balanga City
Public Market, eLGU, Barangay Week, TeachNology, Barangay On-line,
Balanga Wetland Park, Costruction of Balanga Plaza Arcade and Trainings
and Seminars (EDU Child)

For Recommendations, Suggestions and Complaints please contact:

Ms. Abigail G. Tan
Executive Assistant III

2
nd
Floor City Hall Bldg., City Hall Road, Poblacion, Balanga City Bataan 2100
Tel.No. (047) 237-3510; 237-2256; 791-2099
Telefax No. (047)237-2969
Email Add. : gailgtan@gmail.com

For more Inquiries please contact:

Ms. Remedios R. Garcia
Email Add. : jogie.garcia@gmail.com

Girlie M. Hipolito
Email Add. : vampire_angel_03@yahoo.com

Ma. Rowena S. Manlapid
Legal Assistant I
Email Add. : WEN_25@yahoo.com

Email Add. : Erwin_2281@yahoo.com

2
nd
Floor City Hall Bldg., City Hall Road, Poblacion, Balanga City Bataan 2100
Tel.No. (047) 237-3510; 237-2256; 791-2099
Telefax No. (047)237-2969

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ADMINISTRATIVE SERVICES

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Province of Bataan
City of Balanga

BALANGA 2020:

Office of the City Administrator
Mr. Rodolfo H. De Mesa City Administrator
Contact No.: (047) 791-5691; Telefax: (047) 237-2969
Email Add. :admin@cityofbalanga.gov.ph

Vi si on:

A sound, committed and result-oriented administration of the City Governments
affairs aimed at creating an atmosphere of transparency to gain public trust and
confidence.

Mi ssi on:

We endeavor to implement plans and strategies for functional organizational
management and dynamic administration in order to ensure that all programs and
schemes are properly implemented thru efficient monitoring and continuous
coordination of work of all offices of the City Government.
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I. APPROVAL OF REQUESTS OF INDIGENTS CONSTITUENTS FOR
FINANCIAL ASSITANCE:

ABOUT THE SERVICE
This intends to address the emergency needs of indigent constituents by
acting on and approving their requests for financial assistance based on their
assessed needs.

CLIENTS:
All bonafide indigent residents of the City.

CASES COVERED BY THE SERVICE: Medical, burial, educational, etc.

REQUIREMENTS & OTHER MINIMUM SUPPORTING DOCUMENTS:
- Letter of Request to the Mayor - Marriage Contract of Birth Certificate
- Brgy. Certificate of Indigency - CSWDO Certificate of Indigency
- Medical Certificates - Voters ID / Cedula
- Hospital Bill - Case Study Report w/ Assessment

FEE:
None

7:30 a.m. - 4:30 p.m 8:00 a.m. - 5:00 p.m

PROCESSING TIME:
8 MINUTES (Does not include time for processing of voucher which falls under
jurisdiction of the City Mayors Office (CMO), City Budget Office (CBO), City Accounting
Office and City Treasurers Office (CTO).


THINGS TO DO
Processing
Service Provider
1. Submit to the Receiving
Section @ the City Mayors
Office (CMO) Lobby a Letter
of Request for financial
assistance, with complete
supporting documents as
required by the CSWDO.

-Mark stamp of receipt to the
document and issue
corresponding control number.

-Forward controlled document
to the Office of the City
Administrator.
Remedios R. Garcia
(Security Officer 1, CMO)
30 sec

30 sec

-Receive & log the controlled
document forwarded by the
City Mayors Office (CMO)

Alvin D. Sagun
(Office Aide)

-Encode the logged document
to the Document Tracking
System.

Allan Paul V. Torres
(Liaison Assistant II)

30 sec

30 sec

2. Proceed to the Office of the
City Administrator and have a
brief interview with the City
Administrator.
Interview the Client

Rodolfo H. de Mesa
City Administrator
5 min
3. Wait for signature of
approval of City Administrator
on the Letter of Request;
together w/ the amount of
approved medical assistance.
-Encode to Tracking System
the official action undertaken
by the City Administrator.

30 sec
4. Proceed to the City Mayors
Office (CMO) Office and get
instruction on when to return to
claim financial assistance.
-Forward approved letter of
request to the City Mayors
Office (CMO) for preparation
of voucher.

Alvin D. Sagun
(Office Aide)
30 sec


II. APPROVAL OF REQUESTS OF NGAs, NGOs & OTHER GROUPS FOR
FINANCIAL ASSISTANCE ON VARIOUS PROJECTS AND ACTIVITIES:

ABOUT THE SERVICE
This intends to provide funding for various activities of NGOs and other
groups by acting on and approving their requests for financial assistance based on
their assessed needs.

CLIENTS:
All bonafide Non-Government Organizations (NGOs) and groups based in
the City (i.e. youth, women, senior citizens, veterans, etc.)

PROJECTS & ACTIVITIES COVERED: General Assemblies, Socio-Cultural
Activities, Sports Fests, Festivals, Talent-Enhancement Activities, Team-Building
Activities, Field Trips, Educational Tours, Seminars, Livelihood Projects, etc.

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REQUIREMENTS & OTHER MINIMUM SUPPORTING DOCUMENTS:
- Letter of Request to the Mayor
- Project Proposal
- SEC/CDA/DOLE Registration
- Programme of Activity
- Endorsement/Referral Letter from Punong-Barangay
- Official Invitation from Main Event Organizer

FEE:
None

7:30 a.m. - 4:30 p.m 8:00 a.m. - 5:00 p.m


PROCESSING TIME:
8 MINUTES(Does not include time for processing of voucher, which falls under
jurisdiction of the City Mayors Office (CMO), City Budget Office (CBO), City Accounting
Office, and City Treasurers Office (CTO).


THINGS TO DO
Processing
Service Provider
1. Submit to the Receiving
Office (CMO) Lobby a written
letter of request for financial
assistance, together with all
necessary supporting
documents as required by the
CSWDO.

document and issue

Administrator.

Remedios R. Garcia
(Security Officer 1)

-Receive and log the
controlled document
forwarded by the City
Mayors Office (CMO).

Alvin D. Sagun
(Office Aide)

System.

30 sec

30 sec

30 sec

30 sec


Administrator.
Interview the Client

Rodolfo H. de Mesa
City Administrator
5 min
approval of City Administrator
on the Letter of Request;
together w/ the amount of
approved financial assistance.
-Encode to Tracking System
the official action taken by the
City Administrator.

30 sec

4. Proceed to the City Mayors
Office (CMO) Office and get
instruction on when to return
to claim financial assistance.
-Forward approved letter of
request to the City Mayors
Office (CMO) for preparation
of voucher.
Alvin D. Sagun
(Office Aide)
30 sec

III. ACTING ON COMPLAINTS AGAINST CITY EMPLOYEES FOR
REFERRAL TO THE CITY GRIEVANCE COMMITTEE:

ABOUT THE SERVICE
This intends to give immediate action to all kinds of complaints from the
public against City employees with regards to the latters conduct and/or behavior in
the performance of duty as public servants.

CLIENTS:
All constituents in the City, as well as the public in general.

REQUIREMENTS:
Letter of Complaint together with all necessary supporting documents (i.e.
Affidavits, Filled-up Complaint Forms, etc.)

FEE:
None

7:30 a.m. - 4:30 p.m 8:00 a.m. - 5:00 p.m


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PROCESSING TIME:
Depends on date of promulgation of decision of the City Ad Hoc and/or
Grievance Committees with regards to the complaint.


THINGS TO DO
Processing
Service Provider
1. Submit a Letter of
Complaint to the Receiving
Office (CMO) Lobby,
together with all necessary
supporting documents.

document and issue

Administrator.

Remedios R. Garcia

-Receive and log the controlled
City Mayors Office (CMO).

Alvin D. Sagun
(Office Aide)

System.


30 sec

30 sec

30 sec

30 sec

2. Proceed to the Office of
the City Administrator and
have a brief interview with
the City Administrator.
Attend to the complaint of the
client.

Rodolfo H. de Mesa
City Administrator
5 min
referral of the City
Administrator on the Letter
of Complaint; together w/
recommendation/s to the
City HRM Office.

-Encode to the Tracking
System the official
recommendation/s made by the
City Administrator;

30 sec

4. Proceed to City HRM
Office and get instructions
on when to return for the
release of any promulgated
-Forward acted complaint to
the City Ad Hoc Committee via
the City HRMO for evaluation
and appropriate decision.
30 sec

decision/s of the City Ad
Hoc and/or Grievance
Committees with regards to
the complaint.


IV. DRAFTING OF OFFICIAL RESPONSES OF THE CITY
GOVERNMENT TO VARIOUS QUERIES, COMPLAINTS AND OTHER
COMMUNICATIONS FROM THE PUBLIC OR OTHER
ORGANIZATIONS & OFFICES, ETC. :

ABOUT THE SERVICE
This intends to give immediate response to all kinds of queries, complaints
and other communications from the public and other organizations and offices, etc.
with regards to various concerns.

CLIENTS:
The public in general, as well as other organizations and offices, etc.

REQUIREMENTS:
Letter of Query, Complaint or other type of communication

FEE:
None

7:30 a.m. - 4:30 p.m 8:00 a.m. - 5:00 p.m


PROCESSING TIME:
1 DAY, 30 SECONDS


THINGS TO DO
Processing
Service Provider
1. Submit written letter of
query or any other type of
communication to the
Receiving Section @ the City
Mayors Office (CMO) Lobby.

document and issue

Administrator.

Remedios R. Garcia

30 sec

30 sec

30 sec
20

Receive and log the controlled
City Mayors Office (CMO).

Alvin D. Sagun
(Office Aide)

to the Tracking System.

-Draft official response to the
query or complaint


-Review the draft response
and make necessary revisions.

Rodolfo H. De Mesa
(City Administrator)

-Print final copy of the official
response and have the same
signed by either the City
Mayor or the City
Administrator.


30sec

30 sec

1 min

30 sec
2. Wait for release of the
official response from the City
Government.
-Send out or mail signed
official response to client.

Following day
(Processing time may exceed 1 day depending on the completeness of the

V. ISSUANCE OF RECOMMENDATIONS, ENDORSEMENTS AND/OR
REFERRALS FOR EMPLOYMENT OF CONSTITUENTS SEEKING JOB
PLACEMENT :

ABOUT THE SERVICE
This intends to provide employment opportunity to constituents seeking job
placement by issuing official recommendations, endorsements and/or referrals to
private establishments, firms and other offices to add weight to their applications for
employment.

CLIENTS:
All bonafide residents in the City.
REQUIREMENTS:
- Resume, Bio-Data or Curriculum Vitae
- Diploma
- Training Certificates
- CSC Certificates of Eligibility
- Transcript of Records
FEE:
None

7:30 a.m. - 4:30 p.m 8:00 a.m. - 5:00 p.m


PROCESSING TIME:
Release time for job recommendation may vary depending on availability
of signatories, i.e. City Mayor


THINGS TO DO
Processing
Service Provider
1. Submit Resume, Bio-Data
or Curriculum Vitae with other
supporting documents to the
Receiving Section @ the City
Mayors Office (CMO) Lobby.

document and issue

Administrator.

Remedios R. Garcia
(Security Officer I)

-Receive and log the
controlled document
forwarded by the City
Mayors Office (CMO).

Alvin D. Sagun
(Office Aide)

System

30 sec

30 sec

30 sec

30 sec

-Assess qualifications of the
client and decide where to
1 min

21

Administrator.
refer or recommend the client.

Rodolfo H. De Mesa
(City Administrator)

-Print job recommendation or
endorsement/referral letter
based on the company where
the client shall be referred to
for job placement.

-Encode to the Tracking
System where the client will
be referred to and forward the
document to the City Mayor
for his signature;


1 min

30 sec
3. Wait for the job
recommendation or
endorsement/referral letter to
be signed by the City Mayor
and for it to be released
thereafter.

-Receive the unsigned job
recommendation or
endorsement/referral
forwarded by the Office of the
City Administrator.

-Forward the unsigned job
recommendation or
the City Mayor for his
signature.

Rowena Manlapid
(Legal Asst. I)

-Sign the job recommendation
or endorsement/referral letter.

(City Mayor)
-Return the signed document
Administrator;

Rowena Manlapid
(Legal Asst. I)
30 sec

30 sec

30 sec

5. Claim and sign receiving
copy of job recommendation
or endorsement/referral letter.

Release the job
recommendation or
the client.
30 sec

-File and keep the receiving
copy for record purposes.



Mr. Rodolfo H. De Mesa
City Administrator
2
nd
Floor City Hall Bldg., Poblacion, Balanga City Bataan 2100
Tel.No. (047) 791-5691
Telefax No. (047)237-2969
Email Add. : admin@cityofbalanga.gov.ph

For more Inquiries, please contact:

Mr. Rodolfo H. De Mesa
City Administrator

2
nd
Floor City Hall Bldg., Poblacion, Balanga City Bataan 2100
Tel.No. (047) 791-5691
Telefax No. (047)237-2969
Email Add. : admin@cityofbalanga.gov.ph

22

BUSINESS AND
INVESTMENT SERVICES

23

Province of Bataan
City of Balanga

BALANGA 2020:

City License Permit & Franchising Office
Mr. Neil Erwin Dizon OIC Licensing Officer
Contact No. : (047) 791-2871
Email Add. : lpfo@cityofbalanga.gov.ph

Vi si on:
An Investor Friendly & Income Generating Office, ensuring an efficient
& effective service to City Taxpayers.

Mi ssi on:

To be an Investor friendly office that delivers best value service to its CLIENT
To implement all Ordinances pertaining to Tricycle Franchise and Business
Establishments.
24

I. BUSINESS/MAYORS PERMIT (RENEWAL)

ABOUT THE SERVICE:
All Business Tax and Mayors Permit expires every 31
st
of December and is
renewable within the first 20 days of January.

CLIENTS:
Business Owners

REQUIREMENTS:
Barangay Business Clearance/Permit
Annual Inspection of Building (receipt)
Sanitary Permit
Market Clearance ( for market locators only)
Fire Clearance ( Application form noted by BFP Official subject for
Inspection)
SSS/PAGIBIG Clearance
Philhealth Clearance
Audited Financial Statement

Characteristics Number of Employees
Cottage 1 10 500 T below
Small 11 50 500T - 5M
Medium 51 100 5M - 20 M
Large 101 and above over 20M

The permit fee shall be based either on asset size or on number of workers,
whichever will yield the higher fee.
1. On Manufacturers/
Importers/Producers
Mayors
Permit Sanitary Garbage
Cottage 200 200 200
Small 500 300 400
Medium 1,000 500 1,500
Large 2,000 1,000 3,000
2. On Banks
Rural, Thrift and
Savings Banks 10,000 500 800
Commercial, Industrial
and Dev't. Banks 20,000 750 1,500
Universal Banks 30,000 1,000 2,000
3. On Other Financial
Institutions
Cottage 3,000 300 200
Small 5,000 300 400
Medium 8,000 500 800
Large 10,000 1,000 1,000

4. On
Contractors/Service
Establishments
Cottage 500 200 200
Small 1,000 500 400
Medium 3,000 1,500 1,000
Large 5,000 2,000 2,000

On Hospitals and
Clinics
Small 1,000 1,000 1,000
Medium 3,000 2,000 3,000
Large 5,000 3,000 5,000

5. On Wholesalers
Dealers or
Distributors
Cottage 500 150 200
Small 1,200 200 400
Medium 3,000 300 800
Large 5,000 500 1,000

6. Retailers (sari-sari
store) 200 200 200

7. On Restaurant/
Eatery/ Fast Food
Chain MP Sanitary Garbage
Cottage 500 500 200
Small 1,000 1,000 500
25

Medium 5,000 3,000 1,000
Large 10,000 4,000 2,000

8. On
Telecommunications 20,000 2,000 1,000

9. Other Utilities
Cottage 5,000 1,000 500
Small 10,000 1,000 800
Medium 15,000 2,000 1,000
Large 20,000 2,000 2,000

10. On Transloading /
Hauling
Cottage 500 100 300
Small 1,000 200 500
Medium 2,000 300 800
Large 4,000 500 1,000

11. On Ambulant
Vendors 300 120 175

12. Other Business
Cottage 500 150 200
Small 1,000 200 400
Medium 2,000 300 800
Large 3,000 500 1,000

13. On sin goods tobacco liquors
Cottage 200 500
Small 400 1,000
Medium 800 3,000
Large 1,000 4,000

ON WHOLESALERS, DISTRIBUTORS, OR DEALERS IN ANY ARTICLE
OF COMMERCE.

Amount of Gross Sales/Receipts
For the Preceding Calendar Year
Business Tax
1,000 25
1,000 2,000 40
2,000 3,000 75
3,000 4,000 100
4,000 5,000 150
5,000 6,000 175
6,000 7,000 200
7,000 8,000 225
8,000 10,000 280
10,000 15,000 330
15,000 20,000 400
20,000 30,000 475
30,000 40,000 650
40,000 50,000 975
50,000 75,000 1,475
75,000 100,000 1,975
100,000 150,000 2,800
150,000 200,000 3,630
200,000 300,000 4,950
300,000 500,000 6,650
500,000 750,000 9,975
750,000 1,000,000 13,200
1,000,000 2,000,000 15,000
2,000,000 and above 75% of 1%
26

ON MANUFACTURERS, ASSEMBLERS, REPACKERS, PROCESSORS

For the Preceding Calendar Year
Business Tax
10,000 225
10,000 15,000 330
15,000 20,000 450
20,000 30,000 660
30,000 40,000 990
40,000 50,000 1,230
50,000 75,000 1,980
75,000 100,000 2,475
100,000 150,000 3,300
150,000 200,000 4,125
200,000 300,000 5,775
300,000 500,000 8,250
500,000 750,000 12,000
750,000 1,000,000 15,000
1,000,000 2,000,000 20,625
2,000,000 3,000,000 24,750
3,000,000 4,000,000 29,700
4,000,000 5,000,000 34,650
5,000,000 6,500,000 36,550
6,500,000
and above
56.25% of 1%

ON EXPORTERS AND ON MANUFACTURERS, MILLERS, PRODUCERS,
WHOLESALERS
The amount of export sales shall be excluded from the total sales and shall
be subject to the rates not exceeding one half (1/2) of the rates prescribed under
paragraphs (a), (b), and (d) of this Article.

ON BANKS AND OTHER FINANCIAL INSTITUTIONS
At a rate not exceeding 75% of 1%

ON RETAILERS

For the Preceding
Calendar Year
Business Tax
400,000 or less 2%
More than 400,000 1%

ON OTHER BUSINESS NOT INCLUDED IN THE UPPER CATEGORY

For the Preceding
Calendar Year
Business Tax
5,000 25
5,000 10,000 75
10,000 15,000 150
15,000 20,000 225
20,000 30,000 400
30,000 40,000 575
40,000 50,000 825
50,000 75,000 1,320
75,000 100,000 1,980
100,000 150,000 2,970
150,000 200,000 3,950
27

200,000 250,000 5,425
250,000 300,000 6,925
300,000 400,000 9,225
400,000 500,000 12,375
500,000 750,000 13,875
750,000 1,000,000 15,375
1,000,000 2,000,000 17,250
2,000,000
and above
75% of 1%

ON CONTRACTORS AND OTHER INDEPENDENT CONTRACTORS

For the Preceding
Calendar Year
Business Tax
5,000 40
5,000 10,000 90
10,000 15,000 150
15,000 20,000 225
20,000 30,000 400
30,000 40,000 575
40,000 50,000 825
50,000 75,000 1,300
75,000 100,000 1,980
100,000 150,000 2,950
150,000 200,000 3,950
200,000 250,000 5,425
250,000 300,000 6,925
300,000 400,000 9,225
400,000 500,000 12,375
500,000 750,000 13,875
750,000 1,000,000 15,375
1,000,000 2,000,000 17,250
2,000,000
and above
75% of 1%
Penalty of 25% on business tax and 2% per month on business tax paid after
January 20 of each year

7:30 a.m. - 4:30 p.m 8:00 a.m. - 5:00 p.m
(No Lunch Break)
PROCESSING TIME:
30 minutes


THINGS TO DO
Processing
Service Provider
1. Secure Application
Form.

Issue application form to
applicant.

LUIS G. CRISOSTOMO
Administrative Assistant IV
3 minutes
2. Submit filled up and
duly notarized
application form with
requirements:

Requirements are cross-
examined and verified. Checked
outstanding balances from
previous year.

NEIL ERWIN B. DIZON
Head, Licensing Office

SOCORRO CRUZ
Licensing Officer II
10 minutes

Approved application and order
of payment. Return the approved
application to the taxpayer.
3 minutes
28

NEIL ERWIN B. DIZON
3. Proceed to Treasurers
Office for approval of
payment by the City
Treasurer.
Application submitted will be
evaluated and approved.

JOSELITO EVANGELISTA
City Treasurer
3 minutes

4. Pays tax due andsubmit
attach requirements at
counter F and G.

Receive payment and issue
official receipt.

ELENITA C. BONDOC
Revenue Collection Clerk III
5 minutes

After payment, application and
payment will be encoded on the
database system to issue a
unique Mayors Permit
Number/sticker. Advise the
client to wait.

AMALIA S. HIPOLITO
Licensing Officer I

HENESSY L.
BANZONAdministrative
Assistant VI
3 minutes

.
5. Receive Business Permit
Plate Sticker
Issue Business Permit Plate
Sticker for the current year.

AMALIA S. HIPOLITO
Licensing Officer I
3 minutes
(Processing time may exceed 30 minutes depending on the volume of taxpayers
particularly during the month of January).

II. QUARTERLY AND SEMI-ANNUAL PAYMENT OF BUSINESS TAX

ABOUT THE SERVICE:

As stated in Sec. 2M.03 of the Revenue Code of the City, Business Tax
payment may be paid in quarterly installments within the first 20 days of January,
April, July and October of each year. For Semi Annual within the first 20 days of
January and July only.

CLIENTS:
Business Owners
FEE(Subject to change without prior notice)
For quarterly: Business tax divided by 4
For semiannual: Business Tax divided by 2
For Payable Amount of Business Tax, please refer to the table of fees stated
on Securing Mayors Permit. (Renewal)

Business Tax payment may be paid in quarterly installments within the first
20 days of January, April, July, and October of each year. For Semi Annual within
the first 20 days of January and July only.

7:30 a.m. - 4:30 p.m 8:00 a.m. - 5:00 p.m
(No Lunch Break)

PROCESSING TIME:
15 minutes


THINGS TO DO
Processing
Service Provider
1.Proceed to Counter C
.secure order of payment for
quarterly and Semi-Annual
balances.

Issue order of payment.

HENESSY L.
BANZONAdministrative
Assistant VI
5 minutes
2. Proceed to counter F and G
for payment

Receive payment and Issue
official receipt.

ELENITA C. BONDOC

CRIZALDY GATDULA
Bill Collector
5 minutes
3. Present official receipt
to Counter C.

.
Payment will be posted to daily
collection report and return
official receipt to taxpayer.

SOCORRO CRUZ
5 minutes

(Processing time may exceed up to 15 minutes depending on the volume of taxpayers
25% penalty on business tax on payment made after the schedule
29

II. CONFISCATED LICENSE

ABOUT THE SERVICE:
With respect to City Ordinance No. 28 S 2008 Section 37 in particular
states that all confiscated drivers license subject for violation of traffic rules and
regulation shall be claimed from the City License, Permit, and franchising Office
within 72 hours by paying/ rendering the corresponding penalty.

CLIENTS:
Balanga City Motorist

REQUIREMENTS:
Traffic Violation Receipt / Impounding Receipt

A. Operating without franchise Motorized Tricycle operators Permit
(MTOP), no Body Number, No Plate Number and violating the
Number Code.
FOR THE OPERATOR
1
st
Offense: impoundment for 7 days or fine amounting to P 1,000.00
2
nd
Offense: impoundment for 14 days and penalty or fine amounting
P2000.00
3
rd
Offense: impoundment for 30 days and penalty or fine amounting
to P 4,000.00
FOR THE DRIVER:
Confiscation of Driver Balangueo I.D. and/or Drivers License and
Voluntary Community Service of 40 hours in 5 working days.

B. Colorum or operating with forged sticker and forged plate number, the
unit shall be impounded until such time that the corresponding penalty
is paid.
! P2000.00 or 5 days impoundment

C. Driving without LTO registration and/or Balangueo I.D.
impoundment of the tricycle unit until such time that the driver could
secure and/or present a valid drivers license and a Balangueo I.D.
and P500.00 or 8 hours voluntary community service.

D. Driving with expired license or without license
1
st
Offense: P2000.00 or 8 hours voluntary community service
2
nd
3
rd

In case the violator will choose voluntary community, service the unit will
be impounded until completion of the same.
E. Over charging of fare
1
st
Offense: the penalty of impoundment for 1 day or a fine in the amount
of P500.00 or voluntary community service of 8 hours
2
nd
Offense: P1000.00 and 16 hours voluntary community service
3
rd

F. No tariff fare is posted inside the tricycle
1
st
2
nd
3
rd

G. No trash can
1
st
2
nd
3
rd

H. No interior Light
1
st
2
nd
3
rd

I. Not in proper attire or wearing sando, shorts, step-in
1
st
2
nd
3
rd

J. Refusal to transport passengers
1
st
Offense: the penalty of impoundment for 1 day or a fine in the amount
of P500.00 or voluntary community service of 8 hours
2
nd
3
rd

K. Other Traffic Violations
P100.00


7:30 a.m. - 4:30 p.m 8:00 a.m. - 5:00 p.m
(No Lunch Break)

PROCESSING TIME:
13 minutes
30


THINGS TO DO
Processing
Service Provider
1. Proceed to counter C. Present
the Traffic Violation Receipt /
Impounding Receipt.

Checked violation and issue
Order of payment.

LUISITO D. GUANZON JR.
Public Utilities Regulation Officer I
3 minutes
2. Proceed to counter F and
G. Pay the amount fee
corresponding to the
Violation.
Received payment and issue
official receipt.

ELENITA C. BONDOC

5 minutes
3. Present the Official receipt
atCounter C.
Payment will be recorded and
Drivers License will be
returned for apprehended
Drivers license surrendered
by the PSO or Release Order
will be issued for impounded
tricycle

5 minutes

.

IV. REQUEST IN APPLYING FOR MOTORIZED TRICYCLE
OPERATORS PERMIT

ABOUT THE SERVICE:
Motorized Tricycle Operators Permit is a document granting franchise or
license to a person, natural or juridical, allowing him to operate tricycles-for-hire
over specified zone.

CLIENTS:
Tricycle Operators plying the route of Balanga.

REQUIREMENTS:
Barangay Tricycle Clearance
Community Tax Certificate (CEDULA)
BaCFETODAI Certificate Original Copy
Tricycle Operator I.D. - Original
Voters I.D. / Certificate
Certificate of Registration
Updated Official receipt from LTO
Barangay Clearance (For Non-Resident of the Barangay Body No.)

Note: All Requirements must be photocopied.


Motorized Tricycle Operators Permit P 225.00
Annual Franchise P 100.00
Confirmation P 40.00

(Penalty is 25% for expired MTOP plus 2% interest each month).

7:30 a.m. - 4:30 p.m 8:00 a.m. - 5:00 p.m
(No Lunch Break)

PROCESSING TIME:
35minutes


THINGS TO DO
Processing
Service Provider
(Person responsible)
1. Secure Application Form

Issue application form and
give short briefing about the
form and requirements.

SOCORRO CRUZ

3 minutes
2. Submit the notarized
application and the
technical inspection
report by the PNP with
the requirements to
counter D
Frontline Officer willverify
the expiration ofthe franchise.

SOCORRO CRUZ

8 minutes

3. Proceed to Counter F for
payment.

Receive payment & issue
official receipt.

ELENITA C. BONDOC
Revenue collection Clerk III

5 minutes
31

4.After Payment, proceed
counter D and present OR
and requirements and all
documents
Payment and other data will be
recorded.
Preparation of MTOP,
Annual Franchise and
Confirmation.

8 minutes
5. Sign the MTOP The documents for Franchise
will be signed by the operator

2 minutes
Approval of MTOP,Annual
Franchiseand Confirmation.

NEIL ERWIN B. DIZON
3 minutes
6. Receive MTOP, Annual
Franchise and Confirmation.
Issue MTOP, Annual
Franchise and Confirmation
Operator will be given 2
copies of the each document

SOCORRO CRUZ
5 minutes

V.SECURING NEW BUSINESS/MAYORS PERMIT

ABOUT THE SERVICE:
Any person who shall establish, operate or conduct any business, trade or
activity within the City shall first obtain a Mayors Permit and pay the fee therefore
and the business tax imposed under the pertinent as stated in the Revenue Code of
the City of Balanga.

CLIENTS:
New Business Owner

REQUIREMENTS:
DTI Business Name Registration (For Single Proprietor)
SEC Registration (For Corporation)
Locational Clearance
Occupancy Permit
Barangay Business Clearance/Permit
Sanitary Permit
Market Clearance ( For Market Locators Only)
Fire Clearance ( Application form noted by BFP Official subject for
inspection)
SSS Clearance
Philhealth Clearance
Location Sketch
PAG-IBIG Clearance

Characteristics Number of Employees
Cottage 1 10 500 T below
Small 11 50 500T - 5M
Medium 51 100 5M - 20 M
Large 101 and above over 20M

The permit fee shall be based either on asset size or on number of workers,
whichever will yield the higher fee.

1. On Manufacturers/
Importers/Producers
Mayors
Permit Sanitary Garbage
Cottage 200 200 200
Small 500 300 400
Medium 1,000 500 1,500
Large 2,000 1,000 3,000

2. On Banks
Rural, Thrift and
Savings Banks 10,000 500 800
Commercial, Industrial
and Dev't. Banks 20,000 750 1,500
Universal Banks 30,000 1,000 2,000

3. On Other Financial
Institutions
Cottage 3,000 300 200
Small 5,000 300 400
Medium 8,000 500 800
Large 10,000 1,000 1,000
32

4. On
Contractors/Service
Establishments
Cottage 500 200 200
Small 1,000 500 400
Medium 3,000 1,500 1,000
Large 5,000 2,000 2,000

5. On Hospitals and
Clinics
Small 1,000 1,000 1,000
Medium 3,000 2,000 3,000
Large 5,000 3,000 5,000

6. On Wholesalers
Dealers or
Distributors
Cottage 500 150 200
Small 1,200 200 400
Medium 3,000 300 800
Large 5,000 500 1,000

7. Retailers (sari-sari
store) 200 200 200

8. On Restaurant/
Eatery/ Fast Food
Chain MP Sanitary Garbage
Cottage 500 500 200
Small 1,000 1,000 500
Medium 5,000 3,000 1,000
Large 10,000 4,000 2,000

9. On
Telecommunications 20,000 2,000 1,000

10. Other Utilities
Cottage 5,000 1,000 500
Small 10,000 1,000 800
Medium 15,000 2,000 1,000
Large 20,000 2,000 2,000

11. On Transloading /
Hauling
Cottage 500 100 300
Small 1,000 200 500
Medium 2,000 300 800
Large 4,000 500 1,000

12. On Ambulant
Vendors 300 120 175
13. Other Business
Cottage 500 150 200
Small 1,000 200 400
Medium 2,000 300 800
Large 3,000 500 1,000
14. on sin goods tobacco liquors
Cottage 200 500
Small 400 1,000
Medium 800 3,000
Large 1,000 4,000

7:30 a.m. - 4:30 p.m 8:00 a.m. - 5:00 p.m

(No Lunch Break)

PROCESSING TIME:
30 minutes

33


THINGS TO DO
Processing
Service Provider
1. Secure Application
form.

Issue application form to
applicant.

LUIS G. CRISOSTOMO

3 minutes
2. Submit filled up and duly
notarized application form
with requirements:

Requirements are cross-
examined and verify .Advise the
client to wait for the Assessment
of his Taxes, Fees & Charges.

NEIL ERWIN B. DIZON

LUIS G. CRISOSTOMO

LUISITO GUANZON JR.

10 minutes

Approved application and order
of payment. Return the approved
application to the taxpayer.

NEIL ERWIN B. DIZON
3 minutes
3. Proceed to Treasurers
Office for approval of
payment by the City
Treasurer.
Application submitted will be
assessed and approved.

JOSELITO EVANGELISTA
City Treasurer

3 minutes

4. Pays tax due and
submit attach requirements
at counter F and G.

Receive payment and issue
official receipt.

ELENITA C. BONDOC

5 minutes

After payment, application and
payment will be encoded on the
database system to issue a
3 minutes

.
unique Mayors Permit Number.
Advise the client to wait.

AMALIA S. HIPOLITO
Licensing Officer I
5. Receive Business Permit
Plate
Issue Business Permit Plate

AMALIA S. HIPOLITO
Licensing Officer I
3 minutes
(Processing Time may exceed 30 minutes per business depending on the number of
business taxpayers being processed, especially during the month of January.)


Mr. Neil Erwin B. Dizon
OIC, City License, Permit, and Franchising Office
G/F City Hall, Poblacion, Balanga City Bataan 2100
Contact No. : (047) 791-2871
Email Add. :lpfo@cityofbalanga.gov.ph


Ms. Amalia Hipolito
Licensing Officer I
G G/F City Hall, Poblacion, Balanga City Bataan 2100
Contact No. : (047) 791-2871

34

BUSINESS AND
INVESTMENT SERVICES

35

Province of Bataan
City of Balanga

BALANGA 2020:

City Treasurers Office
Mr. Joselito R. Evangelista City Treasurer
Contact No. : (047) 237-3404; Telefax No. (047)791-1805
Email Add. :treasurer@cityofbalanga.gov.ph

Vi si on:

A highly efficient office, with a fully computerized system of records and collection
with equally efficient personnel willing to take extra step in public service.

Mi ssi on:

To provide a financially secure environment for the City of Balanga to ably meet its
obligation of providing quality and excellent services to the constituents.

36

I. PAYMENT OF REAL PROPERTY TAXES

ABOUT THE SERVICE
Real Property Taxes (RPT) or amelyar are paid for all lands, buildings, and
machineries annually.

CLIENTS:
All Real Property Tax Owners

REQUIREMENTS:
Official Receipt of payment for the previous year or quarter
Tax Declaration


1% of the assessed value plus additional 1% on the assessed value of real
property for Special Education Fund (SEF). The tax shall be due on the first day of
January and payable until March 31 without interest. The same way, however, at the
discretion of the taxpayer, be paid without interest or penalty in four (4) equal
installments: the first installment on or before March 31; the second installment, on
or before June 30; the third installment, on or before September 30; and the last
installment, on or before December 31.

Tax Discount for advance and prompt payment:
Prompt payment for taxes that are paid on or before March 31, the taxpayer
shall be entitled to a discount of ten percent (10%). Advance Payment for taxes paid
in full one (1) month before it becomes due (on or before December 1), the taxpayer
shall be entitled to fifteen percent (15%) tax discount.

Interest on Unpaid Real Property tax:
2% interest per month on the unpaid amount or a fraction thereof until the
delinquent tax is full paid.

7:30 a.m. - 4:30 p.m. 8:00 a.m. - 5:00 p.m.
(No Lunch Break)
PROCESSING TIME:
14 minutes


THINGS TO DO
Processing
Service Provider
1.Present any of the
requirements to Counter
H or I.
Receive and review the
requirements from the applicant
and have them seated.

Consolacion Escudero
Bookbinder IV

Menchie Bustamante
Ticket Checker
30 seconds
Verify the last payment

Rowena Nebre
Elizabeth Dizon
Ticket Checker
3-5 minutes

Compute the RPT payable amount.

Ma. Susana Villanueva
Revenue Colln Officer III
Susan Mendoza
Local Revenue Colln Officer II
2-3 minutes
2. Receive the order of
payment and pay the
taxes due at Counter H
or I.

Issue official receipt and collect
corresponding payment.

Consolacion Escudero
Bookbinder IV

Menchie Bustamante
Ticket Checker
5 minutes
*During general revision, RPTOPshall be requested from Assessors Office.

(Processing time may exceed 14 minutes per real property unit depending on the (1)
number of real property units being paid for, especially during peak seasons of
January to March 31 and end of quarters: and (2) Date of the last payment of the
real property unit.)

II.PAYMENT OF BUSINESS TAX

ABOUT THE SERVICE
Business Tax is imposed on persons or entities who are regularly engaged
on trade or commercial activity as a means of livelihood or with a view of profit.

37

CLIENTS:
All business establishment owners including ambulant vendors.

REQUIREMENTS:
Mayors Permit Application Form, Department of Trade and Industry (for
new applicant), Community Tax Certificate or Cedula, Barangay Clearance and
Market Clearance if applicable

The payable amount varies depending on the kind of establishment. The tax
shall be paid once within the first twenty (20) days of January or in quarterly
installments within the first twenty (20) days of January, April, July and October of
each year.

Penalty and Interest:
25% penalty for delay in payment of business tax plus 2% interest each
month for a maximum of three (3) years.

7:30 a.m. - 4:30 p.m 8:00 a.m. - 5:00 p.m
(No Lunch Break)

PROCESSING TIME:
8 minutes


THINGS TO DO
Processing
Service Provider
1. Present the following
documents to the assigned
personnel.
Mayors Permit Application
Form
Certificate of Community Tax
Barangay Clearance
Department of Trade and
Industry (DTI) for new
applicant
Market Clearance (if
applicable)
Review the assessed
business tax, community tax
certificate paid and other
requirements.

Vanessa Aguilar
Local Revenue Colln Officer II

Kristine Panganiban
Adm.Aide IV

2-3 minutes

Approve the assessed
business tax.

1minute
Joselito Evangelista
City Treasurer

Myrna Gonzales
Asst. City Treasurer
2. Pay the taxes due.

Collect payment and issue
official receipt.

Elenita Bondoc
Crizaldy Gatdula
Revenue Colln Clerk III
2-4 minutes
3. Proceed to the City Licensing,
Permit, and Franchising Office and
receives plate or sticker.
Record payment.

CLPFO Staff

(Processing Time may exceed 8 minutes per business depending on the number of
taxpayers especially during the month of January.)

III. PAYMENT OF COMMUNITY TAX CERTIFICATE

ABOUT THE SERVICE
Community Tax, Residence Certificate, or Cedula is usually used for
documentation purposes.

CLIENTS:
Every inhabitant of the Philippine eighteen (18) years of age or over who
has been regularly employed on a wage or salary basis for at least thirty (30) working
days during any calendar year, or who is engaged in business or occupation, or who
owns real property with an aggregate assessed value of one thousand pesos (P
1,000.00) or more, or who is required by law to file an income tax return.

REQUIREMENTS:
Completed Data Form
Personal Appearance

An annual community tax of P 5.00 and an annual additional tax of One
Peso (P 1.00) for every One Thousand Pesos (P 1,000.00) of income regardless of
whether from business, exercise of profession or from property.
A minimum amount of P20.00 is charged as an additional tax on the
assumption that the individual earned a daily wage of P150.00 per day only for 133
days of work per year while the actual prevailing daily minimum wage for Region III
is P 330.00 based on sectoral qualifications set by the DOLE as of January 1, 2012.
It shall be paid not later than the last day of February of each year.

2% interest per month
38

7:30 a.m. - 4:30 p.m 8:00 a.m. - 5:00 p.m

(No Lunch Break)
PROCESSING TIME:
Maximum of 4 minutes


THINGS TO DO
Processing
Service Provider
1. Fill-up the data form
available at counter J and
submit it to the collector.
Review the data form and
have the applicant seated.

Encode the applicants
information.

Paterno de Jesus
Admin. Assistant II
30 seconds

2 minutes

2. Proceed to counter J for
payment of CTC. Pay the
taxes due.

Call the client for payment.

Issue community tax
certificate and collect

Paterno de Jesus
Admin. Assistant II
20 seconds

1 minute
(Processing time may exceed 4 minutes depending on the number of taxpayers
securing CTC)

IV.PAYMENT OF TRANSFER TAX

ABOUT THE SERVICE
Transfer Taxes paid for transactions involving transfer of ownership of real
property.

CLIENTS:
Individuals transferring real property ownership of title or rights.

REQUIREMENTS:
BIR Certificate Authorizing Registration (CAR)
Deed of Sale , Donation , Exchange, Judicial or Extra Judicial Settlement,
Affidavit of Consolidation
Tax Declaration
Transfer Certificate of Title
Real Property Tax Payment ( Official Receipt or Tax Clearance)

75% of 1% selling price, market value or zonal valuation whichever is
higher, to be paid within sixty (60) days upon execution of deed of sale, etc., and
within (60) days from time of death in case of extra judicial settlement. The
Certification costs P60.00.

25% penalty for delay in payment of transfer tax plus 2% interest each
month for a maximum of three (3) years.

7:30 a.m. - 4:30 p.m 8:00 a.m. - 5:00 p.m
(No Lunch Break)

PROCESSING TIME:


THINGS TO DO
Processing
Service Provider
1. Present a photocopy of
all required documents to
counter F or G.

Collect and review the
requirements from the applicant
and have them seated.

Elenita Bondoc
Crizaldy Gatdula

1 minute
Compute the transfer tax payable
amount.

Vanessa Aguilar
Local Rev. Colln Officer II

Kristine Panganiban
Adm.Aide IV

10-15
minutes
39

2. Receive the order of
payment and pay the taxes
due at counter F or G.

Issue official receipt and collect

Elenita Bondoc

Crizaldy Gatdula

3-5 minutes
The collector will hand over the
official receipt and requirements
to the assigned personnel for the
preparation and printing of
certification.

Vanessa Aguilar

Kristine Panganiban
Adm.Aide IV

2-3 minutes
3. Receive the
certification.
Issue certification.

Vanessa Aguilar

Kristine Panganiban
Adm.Aide IV

2-3 minutes
(Processing time may exceed 27 minutes depending on the (1) number and
complication of properties being transferred; and (2) number of taxpayers.)

V. PAYMENT OF OTHER TAXES, PERMIT, FEES, AND SERVICE
CHARGES

CLIENTS:
Taxpayers

REQUIREMENTS:
Order of Payment

7:30 a.m. - 4:30 p.m 8:00 a.m. - 5:00 p.m
(No Lunch Break)

PROCESSING TIME:


THINGS TO DO
Processing Time
Applicant/Client
Service Provider
1. Fill-up data from available
at Counter F and G or present
Order of Payment from
concerned department:

Civil Registrar Office
License , Permit and
Franchising Office
Assessors Office
Office of the
Sangguniang
Panglungsod
Engineering Office
Planning and
Development Office
Agriculture Office
Social Welfare and
Development Office
Mayors Office

Received order of
payment.

ElenitaBondoc
Crizaldy Gatdula

10 seconds
2. Payment

Pay the taxes due.

Issue official receipt and
colle
ct corresponding
payment.

Elenita Bondoc
Crizaldy Gatdula
Bill Collector

3-5 minutes
(Processing time may exceed 5 minutes depending on the number of taxpayers)

40

VII. PAYMENT OF MARKET FEES AND CASH TICKETS

ABOUT THE SERVICE
Market fees are paid on all goods and merchandise including marine and
agricultural yields of marginal farmers and fishermen intended for sale at the
Balanga City Public Market.

CLIENTS:
Vegetable dealer
Fish Dealer/vendor
Permanent Stall Holder
Transient Peddler

REQUIREMENTS:
Any motorized vehicles with permit to deliver (with Annual Fixed Tax
Sticker).

FEE:
Amount depends on the size of delivery vehicle used.

Monday to Sunday (4:00 am to 9:00 pm)

PROCESSING TIME:
4 minutes


THINGS TO DO
Applicant/Client
Service Provider
Processing
Time
1.Bring goods and merchandise
intended for sale in the market.
Review the assessed market fee

Alex Lacson
Normita Ramos
Jesus Mangayao
Rev. Coll. Clerk III

1-2 minutes
Proceed to Collection Officer
for payment
Issue Official Receipt

Evelyn Quiboloy
Mahalia de Jesus
1-2 minutes

VIII. PAYMENT OF STALL RENTALS & SECURING MARKET
CLEARANCE AND CERTIFICATIONS

ABOUT THE SERVICE
Bonafide stallholders are advised to pay their stall rentals at the Collection
Office of the City Public Market on or before the 5
th
day of the month and secure
Market Clearance and Certifications.

CLIENTS:
Stall Awardees

REQUIREMENTS:
Receipt of Previous month stall rentals

FEE:
Grocery/Dry Goods P3600.00/stall. Vegetable P 650.00/stall
Fish P 1080.00/stall Chicken P 1620.00/stall
Meat P 2250.00/stall Consignacion-P 5000.00/stall
Kiosk P 1500.00/stall Comml. Front-P13500.00/stall
Food Court P 8000.00/stall Comml. Inner-P4500.00/stall

Every Monday Tuesday to Wednesday Every Friday
7:30 a.m. to 4:30 p.m. 8:00 a.m. to 5:00 p.m. 8:00 a.m. to 4:30 p.m.

PROCESSING TIME:
4 minutes


THINGS TO DO
Processing
Service Provider
1. Consult record
custodian
forconfirmation
andupdate of payment
of monthly rental.
Authenticate and confirm
payment of monthly rental.

YOLANDA MENDOZA
CYNTHIA CANLAS
Local Rev. Coll. Officer I
1-2
minutes
2. Proceed to Collection
Officer for payment.
Issue official receipt.

EVELYN QUIBOLOY
NORMITA RAMOS
MAHALIA DE JESUS

1-2
minutes
41

IX. PAYMENT ON CALIBRATION OF WEIGHING SCALE

ABOUT THE SERVICE
All instruments for determining weights and measures in all consumer and
consumer related transactions shall be tested, calibrated and sealed every six (6)
months by the official sealer who shall be the City Treasurer or his duly authorized
representative upon payment of fees required under the Revenue Code of Balanga
City.

CLIENTS:
Market Stall Holders
Ambulant Vendors
Diesoline and Gasoline stations
Other business using measurement and weighing scales

REQUIREMENTS:
Weighing Scale

A. With capacity of not more that 10 kilograms P 50.00
B. With capacity of more than 10 kilograms P 100.00

Beginning of the year and the succeeding last 3 quarters of the current year
for the extension period.

PROCESSING TIME:
5 minutes


THINGS TO DO
Processing
Service Provider
1.Present weights and measures

Test and scale weight and
measures.

NORMITA RAMOS
1-2 minutes
2. Sealing of weights and measures After proper instrumentation,
scale and measurement is
sealed and plastered with
sticker.
NORMITA RAMOS
1-2 minutes
3. Proceed to Collection Office to
conduct payment.

Issue Official Receipt

NORMITA RAMOS
1 minute
(Processing time may exceed from 5 minutes depending on the number of weighing
scale to be calibrated on that day)

X. PAYMENT OF LIVESTOCK

ABOUT THE SERVICE
Livestock to be sold in the market and for home consumption are to be
slaughtered at the Balanga City Slaughterhouse. Ante- mortem inspections are
conducted before they are slaughtered.

CLIENTS:
Meat Dealer
Hog Raiser
Large Cattle Raiser
Backyard Raiser

REQUIREMENTS:
1. Order of Payment issued by Livestock/Meat Inspector


A. For Hogs/Goats
1. Slaughter fee and Permit fee includes:
1.1 Lair age fee
1.2 Ante mortem fee
1.3 Post mortem fee P 60.00/head
1.4 Post abattoir fee
1.5 Weighing Scale

2. Delivery Fee P 10.00/ head

B. For Large Cattle (Cow, Carabao, Horse)
1. Slaughter fee and Permit Fee includes
1.1 Lair age fee
1.2 Ante mortem fee
1.3 Post mortem fee P 120.00/head
1.4 Post abattoir fee
1.5 Weighing Scale

42

2. Delivery Fee P 30.00/head

3. Branding of ownership
3.1 Ownership P 102.00/head
3.2 Transfer P 100.00/head

Hogs Daily
Large Cattle twice a week

PROCESSING TIME:
Hogs 1 minute
Large Cattle 1minute


THINGS TO DO
Processing
Service Provider
1. Proceed to Collection Officer for
payment of permit, slaughter and
delivery fees.
Issue official receipt.

Eduardo Salazar
1-2
minutes


Mr. Joselito Evangelista
City Treasurer
Tel.No. (047) 237-3404;
Telefax No. (047)791-1805
Email Add. : treasurer@cityofbalanga.gov.ph

For more Inquiries please contact:

Ms. Vivian Benamir
Local Treasury Operation Officer III
Tel.No. (047) 237-3404;
Telefax No. (047)791-1805
Email Add. : treasurer@cityofbalanga.gov.ph

Balanga City Public Market:

Engr. NOLI DIZON
Officer in Charge
Contact No.: (047) 791-2677

ROBERTO GARCIA YOLANDA MENDOZA
Administrative Officer V Local Revenue Collection Officer I

Tel No. (047) 791-4452
(047) 791-2677
Email Add. :market@cityofbalanga.gov.ph

Balanga City Slaughterhouse

JOSELITO TUAZON
OIC Slaughterhouse
Contact No.: (047) 791-3274

43

BUSINESS AND
INVESTMENT SERVICES

44

Province of Bataan
City of Balanga

BALANGA 2020:

City Assessors Office
Engr. Marilen Z. Alonzo City Assessor
Contact No. : (047) 237-2710
Email Add. :assessor@cityofbalanga.gov.ph

Vi si on:
An office of friendly and dedicated public servants that maintains the
highest degree of professionalism and deep commitment to service, thereby generating
more income for the city through a systematic and effective accounting and inventory
of all real property units.

Mi ssi on:
To be able to declare all real properties in the City of Balanga in accordance with
the existing appraisal and assessment rules and regulations while providing an
honest, friendly, courteous, prompt and efficient service at all times.

45

I. SECURING OWNERS COPY OF UPDATED TAX DECLARATION

ABOUT THE SERVICE
The owners copy of updated tax declaration is secured upon transfer of
ownership of real property from the previous to the new owner.
This is done to update the records of the City Government and to transfer
real property taxation to the new owner.

CLIENTS:
Real Property Owners/Administrators, Brokers, Banks, Sales Agents

SIMPLE TRANSFER OF REAL PROPERTIES
REQUIREMENTS:
1. Certified True Copy of T.C.T.
2. Current Real Property Tax Receipt or certification of payment of RPT.
3. Transfer Tax Receipt or certification of payment of Transfer Tax.
4. Capital Gains Tax/Certificate Authorizing Registration (CAR) from BIR
5. Deed of Sale or Any Deed of Conveyance
6. Approved Subdivision Plan (if Subdivided)

Processing Fee (P 60.00)

7:30 a.m. - 4:30 p.m 8:00 a.m. - 5:00 p.m

(No Lunch Break)
PROCESSING TIME:
32 minutes/document to release


THINGS TO DO
Processing
Service Provider
Proceed to the City
Assessor's Office. Submits
the necessary documents to
the receiving clerk.

Provide the client with the list of
requirements and explain if
necessary.
Ester Pascual
Christine S. Amado
(Book Binders)
Maricel M. Banzon
Edmund S. Gaita
Rommel P. Molina
(Encoders)
2-3 minutes
Checks the validity and
completeness of the requirements.
If complete, asks the Record
Section for the previous
declaration of the said property.
Receive and review documents

Ester Pascual
Christine S. Amado
(Book Binders)
Maricel M. Banzon
Edmund S. Gaita
Rommel P. Molina
(Encoders)
3 minutes
Encodes Tax Declaration

Maricel M. Banzon
Edmund S. Gaita
Rommel P. Molina(Encoders)
12 minutes
Assigns Tax Declaration Number
and logs it to the control book.

Ester C. Pascual
(Book Binder II)

2 minutes
Reviews TD; if there is an error,
clerk or encoders corrects it; then
initials the TD

Nora S. de Leon
(Assistant City Assessor)

5 minutes
Final review and approval of TD

Engr. Marilen Z. Alonzo
(City Assessor)
5 minutes
Client acknowledges
receipt of his copy from
the clerk or encoders

Provide the client with owner's
copy.

Maricel M. Banzon
Edmund S. Gaita
Rommel P. Molina
(Encoders)

2 minutes
46

The remaining copies will be
forwarded to the Record Section

Ester C. Pascual
Christine S. Amado
(Book Binders)
2 minutes
Files the original copy and
cancelled the previous TD.
Prepares an Ownership Record
Form for the new TD and records
it in the Record Book of
Transactions for each barangay.
Update record of the New TD on
the TMCR.

Christine S. Amado
(Bookbinder III)
Ester C. Pascual
(Bookbinder II)
5 minutes
Assign ARP No. and record the
new TD on the AR, JAT and JCT.

Melinda L. Arguelles
(LAOO III)
Jobelle Lyn Dela Rosa
(Encoder)
3 minutes
(Processing Time may exceed 42 minutes/doc depending on the number of
transferred properties being processed and/or if requirements are incomplete)

II.CONSOLIDATED and/or SUBDIVIDED REAL PROPERTIES

ABOUT THE SERVICE:
Declaration of consolidated and/or subdivided properties are issued to
update the assigned property index numbers that is unique for every property for
easy identification and proper payment of tax for each consolidated and/or
subdivided property.

CLIENTS:

MINIMUM REQUIREMENTS:
1. Two copies in blue print or white print of approved consolidation /
subdivision plans.
2. Certified True Copy of TCT
3. Current Real Property Tax Receipt or Certification of Payment of Real
Property Tax.
4. Transfer Tax Receipt ( if transferred)
5. Capital Gains Tax ( CAR if transferred)
6. Deed of Sale or any Deed of Conveyance (if transferred)

Processing Fee (P 60.00)

7:30 a.m. - 4:30 p.m 8:00 a.m. - 5:00 p.m

(No Lunch Break)
PROCESSING TIME:
1 hour & 42 minutes/document (excluding inspection)


THINGS TO DO
Processing
Service Provider
Proceed to the City
Assessor's Office.
Taxpayer submits the
required documents to
the receiving clerk.

Provide the client with its
requirements.

Ester Pascual
Christine S. Amado
(Book Binders)
Maricel M. Banzon
Edmund S. Gaita
Rommel P. Molina
(Encoders)
2-3 minutes
Verifies the completeness of the
requirements and forward it to the
Tax Mapping Section

(LAOO III)
Christine Amado
(Book Binder III)

3 minutes
Determines the TD PIN to be
cancelled

Wilson E. Cabusao
(Taxmapper IV)
Salvador B. delos Trinos
(Taxmapper II)
5 minutes
47

If there is a need to verify its exact
location, taxmapper locates it in the
aerial photograph and AutoCAD map

Cecil V. Guila
(Taxmapper III)
Don Alfredo Cadiz
(Encoder)
5 minutes
Assigns PIN for the consolidated/
subdivided lots.

Wilson E. Cabusao
(Taxmapper IV)
(Taxmapper II)
10 minutes/
parcel
If it is to be declared as per approved
plan, taxmapper determines the
boundaries for each lot

Wilson E. Cabusao
(Taxmapper IV)
(Taxmapper II)
15 minutes/
parcel
If the lot to be subdivided is
Agricultural with different uses &/or
has improvements (trees). Ocular
inspection will be conducted by the
Inspection team to determine the
classification and actual use of each
lot and where to locate its
improvements

City Assessor
Wilson E. Cabusao
Taxmapper IV
Engr. Osmar M. Santos
Engineer III
Guillermo A. Banzon
Dominador D. Palaypay Jr.
Draftsman III
Cecil V. Guila
Taxmapper II
1 hour

Every
Wednesdays,
Thursdays
and Fridays
only
Compute the Market Value and
Assessed Value for each lot based on
the approved schedule of Market
10 minutes
Values.

(LAOO III)
Christine S. Amado
(Book Binder III)
Encodes data and information on the
new tax declaration

Maricel M. Banzon
Edmund S. Gaita
Rommel P. Molina
(Encoders)
12 minutes
Assigns TD No. and log it to the
control book.

Christine S. Amado
(Book Binder III)
2 minutes
Update records of the subject
properties on the Tax Mapping
Control
Wilson E. Cabusao
(Taxmapper IV)
(Taxmapper II)
5 minutes
Checks assigned PIN and boundaries
for each lot number and affix his
initial if all are correct

Wilson E. Cabusao
(Taxmapper IV)
(Taxmapper II)
10 minutes
clerk/encoders correct it; if all are
correct Asst. City Assessor initials
TD
Nora S. De Leon
Asst. City Assessor
5 minutes

City Assessor

Nora S. De Leon
Asst. City Assessor
5 minutes
48

Client acknowledges
receipt of his copy from
the clerk or encoders

Provide the client with owners copy.

Maricel M. Banzon
Edmund S. Gaita
Rommel P. Molina
(Encoders)
5 minutes
Files the original copy and cancelled
previous TD. Prepares Ownership
Record Form for the new TD and
records it to the Record Book of
transactions for each barangay

Christine S. Amado
Bookbinder III
Ester C. Pascual
Bookbinder II
5 minutes
Assign ARP No. and record the new
TD on the AR, JAT and JCT.

(LAOO III)
(Encoder)
3 minutes
(Processing time may exceed 1 hour/document depending on the number of
subdivided properties being processed and/or if requirements are incomplete.
Ocular inspections are also conducted every Wednesday to Friday only.)

III.RECLASSIFICATION OF LAND

ABOUT THE SERVICE
Request for reclassification of property is usually done for subdivisions
satisfying the requirements and conditions for reclassification and for those lots and
improvements, which change its actual use satisfying Sec. 217 of R.A. 7160.
Assessments of properties are also being updated if properties are reclassified.

CLIENTS:

REQUIREMENTS:
1. Resolution of Sangguniang Panglungsod and/or Department of Agrarian
Reform approving the reclassification/conversion of Land from agricultural
to other purposes.
2. If there is no resolution for reclassification , property can only be
reclassified as per Section 217 of R.A. 7160 (actual use of property)
3. Current Real Property Tax receipt or Certification of payment of RPT.
Processing Fee P60.00

7:30 a.m. - 4:30 p.m 8:00 a.m. - 5:00 p.m

(No Lunch Break)
PROCESSING TIME:
1 hour & 12 minutes / document (excluding inspection)


THINGS TO DO
Processing
Service Provider
Proceed to the City
Assessor's Office. Taxpayer
submits the required
documents to the receiving
clerk.

Provide the client with its
requirements.

Ester Pascual
Christine S. Amado
(Book Binders)
Maricel M. Banzon
Edmund S. Gaita
Rommel P. Molina
(Encoders)
2-3 minutes
Asks the previous TD from the
Record Section

Christine S. Amado
(Book Binder III)
5 minutes
Defines the area and access before
the scheduled inspection

Wilson E. Cabusao
(Taxmapper IV)
Cecil V. Guila
(Taxmapper III)
5 minutes
Reviews the documents

City Assessor
10 minutes
Conduct ocular inspection.
Inspection Team determines the
classification of land.

1 hour

Every
Wednesdays,
49

City Assessor
Wilson E. Cabusao
Taxmapper IV
Engineer III
Guillermo A. Banzon
Draftsman III
Cecil V. Guila
Taxmapper III
Thursdays
& Fridays
only
If to be reclassified, City Assessor
directs LAOO/Book Binder to
compute the M.V. and A.V. If not
to be reclassified, no revision will
be made.

City Assessor
LAOO III
Christine S. Amado
(Book Binder III)
5 minutes

Compute the Market Value and
Assessed Value based on the
approved schedule of M.V. and
assessment level.

LAOO III
Christine S. Amado
(Book Binder III)
10 minutes
Encodes data and information on
the final tax declaration based on
the draft TD given by the LAOO

Maricel M. Banzon
Edmund S. Gaita
Rommel P. Molina
(Encoders)
12 minutes
control book.

Ester C. Pascual
(Book Binder II)

2 minutes
clerk/encoders correct it; if all are
correct Asst. City Assessor initials
TD
Nora S. De Leon
Asst. City Assessor

5 minutes

City Assessor

5 minutes
Client acknowledges receipt
of his copy from the clerk or
encoders

copy.

Maricel M. Banzon
Edmund S. Gaita
Rommel P. Molina
(Encoders)

2 minutes
prepares Ownership Record Form
for the new TD and records it to
the Record Book of transactions
for each barangay

Christine S. Amado
Bookbinder III
Ester C. Pascual
Bookbinder II

5 minutes

(LAOO III)
(Encoder)

3 minutes
(Processing time may exceed 1 hour/document depending on the number of re-
classified properties being processed and/or if requirements are incomplete. Ocular
Inspections are also conducted every Wednesday to Friday only).

50

IV.SECURING ASSESSMENT FOR A NEW BUILDING OR MACHINERY

ABOUT THE SERVICE
New Tax Declarations (TD) has to be prepared for newly constructed
buildings and newly installed machinery.

The City Assessors Office conducts field inspection to assess the value of
the real property.
The New TD serves as the City Governments permanent record on the real
property unit. It is also used for real property tax purposes.

CLIENTS:

DECLARATION OF NEWLY DISCOVERED BUILDING, LAND,
MACHINERY, AND IMPROVEMENT

REQUIREMENTS:
A. BUILDING
1. Approved Building Plans
2. Xerox copy TCT for owners and contract of lease or notarized
consent for non-owners.
3. Bill of Labor and Materials
4. Building Permit
B. LAND
1. Two copies in blue print or white print of approved surveyed plan.
2. Payment of ten years back taxes RPT.

C. MACHINERY
1. Accomplished form of declaration of machinery.

FEE:
No Processing Fee

7:30 a.m. - 4:30 p.m 8:00 a.m. - 5:00 p.m

(No Lunch Break)
PROCESSING TIME:
1 hour & 6 minutes (excluding inspection)


THINGS TO DO
Processing
Service Provider
Taxpayer submits documents
to the receiving clerk or
secures a copy from City
Engineering Office (Bldg.
Permit & Approved Plan)
Submits documents to the
concerned Engineer

Engineer III
2-3 minutes
Checks the validity and
completeness of requirements

Engineer III
2 minutes
If complete, locates the property in
the map or GIS; if not, return to
taxpayer for completion

Don Alfredo Cadiz
Encoder
Wilson E. Cabusao
Taxmapper IV
Cecil V. Guila
Taxmapper III
5 minutes
Conducts ocular inspection.
Gather information necessary for
the declaration of property

City Assessor
Wilson E. Cabusao
Taxmapper IV
Engineer III
Guillermo A. Banzon
Draftsman III
Cecil V. Guila
Taxmapper III
1 hour

Every
Wednesdays
Thursdays
and Fridays
only
Prepares FAAS
Guillermo A. Banzon
Draftsman III
5 minutes
Forwards FAAS to Taxmapper for
assigning PIN and Land reference
5 minutes

51

for building and machinery and
boundaries for land

Wilson E. Cabusao
Taxmapper IV

Fills up the portion of FAAS for
structural characteristics and
computes the M.V. of the property

Engineer III
5 minutes
Verifies the records on GIS/Aerial
Photograph for verification of
assessment and back taxes

Cecil V. Guila
Taxmapper III
Don Alfredo Cadiz
Encoder
5 minutes
Encodes FAAS and Tax
Declaration

Maricel M. Banzon
Edmund S. Gaita
Rommel P. Molina
(Encoders)
7 minutes

control book.

Christine S. Amado
Bookbinder III
Ester C. Pascual
Bookbinder II
2 minutes
Updates the record of the subject
property on TMCR

Wilson E. Cabusao
Taxmapper IV
2 minutes
Checks the assigned PIN on the
TD and affix his initial

Wilson E. Cabusao
Taxmapper IV
2 minutes
Affix their signature in the FAAS
Engineer III
3 minutes
Guillermo A. Banzon
Draftsman III
Cecil V. Guila
Taxmapper III

Reviews TD; if there is an error
clerk/encoders corrects it; if all are
correct, Asst. City Assessor initials
the TD
Nora S. de Leon
Asst. City Assessor
5 minutes
Approves TD if there is no more
correction.

City Assessor
5 minutes
encoders

copy

Maricel M. Banzon
Edmund S. Gaita
Rommel P. Molina
(Encoders)
2 minutes
prepares Ownership Record Form
for the new TD and records it to
the Record Book of transactions
for each barangay

Christine S. Amado
Bookbinder III
Ester C. Pascual
Bookbinder II

5 minutes

(LAOO III)
(Encoder)

3 minutes
(Processing time may exceed 1 hour/doc depending on the number of new properties
being processed and/or if requirements are not yet completed. Ocular inspections
are conducted every Wednesday to Friday only.)
52

V. SECURING CERTIFICATIONS ON TAX DECLARATION, PROPERTY
HOLDINGS OR NON-IMPROVEMENT

ABOUT THE SERVICE
The Tax Declaration (TD) serves as the Citys Permanent record for every
real property unit (land, building, machinery or other improvement)
A certified true copy or certifications of various property holdings or non-
improvements thereon may be requested from the City Assessors Office.

CLIENTS:

Certification Fee P 60.00

7:30 a.m. - 4:30 p.m 8:00 a.m. - 5:00 p.m

(No Lunch Break)
PROCESSING TIME:
22 minutes


THINGS TO DO
Processing
Service Provider
Proceed to the City
Assessor's Office. Taxpayers
request the needed
clerk.

Ask the client about the details of
his request
Maricel M. Banzon
Edmund S. Gaita
Rommel P. Molina
(Encoders)
2-3 minutes

Checks the availability of the
requested documents

Christine S. Amado
Ester C. Pascual
(Bookbinders)
5 minutes
Asks the Record Section for the
previous declaration of the said
property
Christine S. Amado
Ester C. Pascual
(Bookbinders)
3 minutes
Verifies and prepares the certified
true copy/certification for
checking/initial of the Asst. City
Assessor
Maricel M. Banzon
Edmund S. Gaita
Rommel P. Molina
(Encoders)
Nora S. de Leon
Asst. City Assessor
7 minutes
Approves document if there's no
more correction

City Assessor
2 minutes
encoders
Client is given a copy of
certification or certified true copy
of tax declaration

Maricel M. Banzon
Edmund S. Gaita
Rommel P. Molina
(Encoders)
2 minutes
(Processing time may vary depending on the number of tax
declarations/certifications requested).

VI. CANCELLING, REVISING OR CORRECTING ASSESSMENTS /
RECORDS

ABOUT THE SERVICE
Clients who would like to delete, adjust or correct assessments on their real
property request this service.
The City Assessors assessment records are used by the Land Tax Division
of the City Treasurers Office in computing the annual tax to be paid by owners of
land and buildings.

CLIENTS:

REQUIREMENTS:
1. Letter request for cancellation, revision, or correction of
assessment/records.
2. Real property tax payment.

FEE:
Processing Fee P 60.00
53

7:30 a.m. - 4:30 p.m 8:00 a.m. - 5:00 p.m

(No Lunch Break)
PROCESSING TIME:
35 minutes (excluding inspection)


THINGS TO DO
Processing
Service Provider
Proceed to the City
Assessors Office. Taxpayer
submits the required
clerk.

Defines the exact location and
access before the scheduled
inspection.
Wilson E. Cabusao
Taxmapper IV
Cecil V. Guila
Taxmapper II
10 minutes

The Inspection Team along with
the client conducts an inspection of
the property to check whether there
is a basis for cancellation, revision
or correction of assessment
(Site Location is optional)

City Assessor
Wilson E. Cabusao
Taxmapper IV
Engineer III
Guillermo A. Banzon
Draftsman II
Cecil V. Guila
Taxmapper II
1 hour

Every
Wednesdays,
Thursdays
&
Fridays
Prepares FAAS

Guillermo A. Banzon
Draftsman II
6 minutes
Prepares an inspection report (if
site inspection was conducted)

2 minutes
Wilson E. Cabusao
Taxmapper IV
Cecil V. Guila
Taxmapper II
Engineer III
Prepares cancellation, revision or
correction of TD

Maricel M. Banzon
Edmund S. Gaita
Rommel P. Molina
(Encoders)
5 minutes
Reviews the revised TD

Nora S. de Leon
Asst. City Assessor
5 minutes
Approves and signs the revised TD

City Assessor
5 minutes
encoders
The cancellation, revision or
correction is recorded and a copy is
issued to the client

Maricel M. Banzon
Edmund S. Gaita
Rommel P. Molina
(Encoders)
2 minutes
(Processing time may exceed 35 minutes/document depending on the number of
revised properties being processed and/or if requirements are incomplete.)

VII. ANNOTATING OR CANCELLING LOANS OR MORTGAGES ON TAX
DECLARATIONS

ABOUT THE SERVICE
This service is requested to annotate or cancel documents for loan and
mortgage purposes.

CLIENTS:

FEE:
Annotation Fee P 20.00

54

REQUIREMENTS:
1. Copy of Mortgage/Release of Mortgage
2. Copy of Tax Declaration

7:30 a.m. - 4:30 p.m 8:00 a.m. - 5:00 p.m

(No Lunch Break)

PROCESSING TIME:
15 minutes/doc


THINGS TO DO
Processing
Service Provider
Give Loan and mortgage
agreement.
Annotates and prepares the tax
declaration for checking or initial
of the Asst. City Assessor

Maricel M. Banzon
Edmund S. Gaita
Rommel P. Molina
(Encoders)
Nora S. de Leon
Asst. City Assessor
11 minutes
Checks and signs TD

City Assessor
2 minutes
encoders
The annotated copy of TD is issued
to the client

Maricel M. Banzon
Edmund S. Gaita
Rommel P. Molina
(Encoders)
2 minutes
Processing time may exceed 15minutes/doc depending on the number of annotated
properties being processed).

VIII. VERIFYING HISTORY OR REAL PROPERTY TAX ASSESSMENTS
OR TAX DECLARATIONS

ABOUT THE SERVICE
The History of a certain property (e.g. ownerships, improvements, assessments
etc.) may be verified at the City Assessors Office.

CLIENTS:

REQUIREMENTS:
Photocopy of Title or any document to trace the record

Verification Fee: P20.00

7:30 a.m. - 4:30 p.m 8:00 a.m. - 5:00 p.m

(No Lunch Break)
PROCESSING TIME:
15 minutes/doc


THINGS TO DO
Processing
Service Provider
Request for the verification of
the real property history.
Verify and research the history of
the real property.

Christine S. Amado
Bookbinder III
Taxmapper II
13 minutes
Presents the history of the real
property to the client.

Christine S. Amado
Bookbinder III
Taxmapper II
2 minutes
(Processing time may vary depending on the number and date of tax declaration
being researched/verified)

55


City Assessor
Contact No. : (047) 237-2710


LAOO III
Contact No. : (047) 237-2710

56

BUSINESS AND
INVESTMENT SERVICES

57

Province of Bataan
City of Balanga

BALANGA 2020:

City Planning & Development Office
Ms. Elsa P. Ilagan CDPO
Contact No. : (047) 791-2724
Telefax: (047)791-2722
Email Add.: cpdo@cityofbalanga.gov.ph

Vi si on:

The City Planning and Development Office as the catalyst for the continuous and
sustainable integrated and holistic growth of the City through its efficient,
participatory and determined formulation, integration, implementation and
monitoring of development plans and programs.

Mi ssi on:

To provide our clientele accessible, competent, tireless, and timely services
necessary for the citys achievement of overall development
58

I. SECURING ZONING CLEARANCE FOR BUSINESS PERMIT

ABOUT THE SERVICE
All enterprises are required to secure a Zoning Clearance upon application
of business permit before the start of commercial operations to ensure that the
business is allowed in the chosen location as per City Land Use Plan and other
relevant zoning and land use ordinances.

CLIENTS:
All enterprises and commercial operators or business owners.

REQUIREMENTS:
a. Properly accomplished and notarized application form 3 copies
b. Xerox copy of Transfer Certificate of Title (TCT) 1 copy
c. Xerox Copy of Tax Declaration of Real property - 1 copy
d. Xerox Copy of Latest Tax Receipt (Real Property Tax) 1 copy
e. In case the applicant is not the registered owner of the lot, any one of the
following: - 1 copy
Duly notarized copy of contract of lease, or
Duly notarized copy of the deed of absolute sale, or
Duly notarized copy of written consent , or
Duly notarized copy of Special Power of Attorney
f. Vicinity Map and Site Development Plan -1 copy
g. Bill of Materials and Specifications ( if needed ) 1 copy
h. Barangay clearance for business 1 copy
i. Barangay Resolution of No Objection (if needed) 1 copy
j. Environmental Compliance Certificate from DENR ( if needed) 1 copy
k. Homeowners Association Clearance (if needed) 1 copy
l. Other documents/requirements that may be required ( Example: Affidavit of
Undertaking , ordinance of reclassification or Conversion Order from DAR,
etc. ) 1 copy
(NOTE: Additional Requirements are needed for Special uses/special projects such
as Funeral establishment, cell site, industrial projects, gasoline station,
slaughterhouse, poultry, piggery, etc.)


TYPE OF STRUCTURE/PROJECT
COST

CLEARANCE FEE
A. RESIDENTIAL STRUCTURE SINGLE ATTACHED/DETACHED , THE
PROJECT COST OF WHICH IS:
1. P100,000.00 and below P200.00
2. Over P100,000.00 to P200,000.00 P400.00
3. Over P200,000.00 P500.00 + 1/10 of 1% in excess of
P200,000.00
B. APARTMENT/TOWNHOUSES
1. Project Cost of P500,000.00 and below P1,000.00
2. Over P500,000.00 to P2 Million P1,500.00
3. Over P2 Million P2,500.00 + 1/10 of 1% of cost in
excess of P2 Million regardless of
the number of doors.
C. DORMITORIES
1. Project Cost of P2 Million and Below P2,500.00
2. Project Cost over P2 Million P2,500.00 + 1/10 of 1% of cost in
D. INSTITUTIONAL
THE PROJECT COST OF WHICH IS:
1. Below P2 Million P2,000.00
2. Over P2 Million P2, 000.00 + 1/10 of 1% of cost in
excess of P2M.
E. COMMERCIAL,INDUSTRIAL,AGRO-INDUSTRIAL,THE PROJECT
COST OF WHICH IS:
1. Below P100,000.00 P1,000.00
2. Over P100,000.00 to P500,000.00 P1,500.00
4. Over P1 Million to P2 Million P3,000.00
5. Over P2 Million P5,000.00 + 1/10 of 1% in excess
of P2 Million
F. SPECIAL USES/SPECIAL PROJECTS,THE PROJECT COST OF WHICH IS:
(Gasoline station, cell sites, slaughterhouse, treatment plant.etc.)
2. Over P2 Million P5,000.00 +1/10 of 1% in excess
of P2 Million
G. VIOLATIONS:
Penalty - Failure to secure locational
clearance prior to the start of the operation of
the business
P 1,000.00 per month for every
business operations without
locational clearance

Note : Project Costs are adjusted based on their recomputed cost estimates
especially those which are under estimated.

7:30 a.m. - 4:30 p.m 8:00 a.m. - 5:00 p.m

(No Lunch Break)
PROCESSING TIME:
3 days, 2 hours and 51 minutes

59


THINGS TO DO
Processing
Service Provider
1. Accomplishment of Requirements
Secures the application form
and list of requirements from
the Office of the City Zoning
Administration Unit.

Provides the client with the
short briefing on the service and
its requirements.
Mrs. Lilibeth T. Calata
Project Development Officer IV

Mrs. Melody B. Dizon
Senior Administrative Asst. II

Mr. Noel GallardoProject
Dev't. Officer III
3 minutes
2. Submission of Requirements
Applicant goes back to the
CPDO Zoning Administration
Unit and submits the
accomplished application form
and all requirements.

-Receives and checks the
completeness of the
requirements.

-Advises applicant to come
back or call after 2-3 days.



Dev't. Officer III
3 minutes
3. Review and Verification
-Officer-in-charge reviews and
verifies submitted requirements.

All the documents submitted by
the applicants are subject to
evaluation to check their
conformity with the
Comprehensive Land Use Plan
(CLUP) and the Zoning
Ordinance and its rules and
regulations.
10 15
minutes

Mrs. Elsa P. Ilagan
CPDC/Zoning Administrator


Mr. Danilo Tuazon
Senior Adm. Asst. II
4. Conduct Site Inspection

-Zoning Administration Staff
conducts site inspection and
prepares Inspection Report.

Note: For projects submitted
from 8 a.m. to 12
noon, inspection is
done at 14 p.m.,
while for those
submitted from 1-5
p.m., inspection is
at 8 am to 12 noon
of the following
day.


Mr. Noel Gallardo
Project Dev't. Officer III

Mr. Danilo Tuazon
2 hrs.
5. Transmittal to City Mayors Office

-Zoning Staff prepares &
submits through e-mail the
Report with recommendation to
City Mayors Office for their
final instructions/approval.

Note: All applications for
Locational
Clearances for
Business Permit
would be subject to
the City Mayors
Office concurrence.
3 minutes
60


6. City Mayors Office Instruction/Approval
-CPDO waits for the instruction /
approval of City Mayors Office.

Sec. Jeffrey T. Calma
Secretary to the SP

Ms. Josephine Mendoza
2 3 days

7. Preparation of Locational/Zoning Clearance
-Zoning Official prepares and
processes the decision on the
application and assesses the
clearance fee to be paid.

-Secures signature of Zoning
Administrator.


Senior Administrative Asst. II I
5 - 10
minutes
8. Approval of Locational/Zoning Clearance

-Approves Locational/Zoning
Clearance.

Mrs. Elsa P. Ilagan
5 10
minutes
9. Payment of Locational / Zoning Clearance
-Secures the Order of Payment
from the Office of the City
Planning and Development
Office.

-Proceeds to the City
Treasurers Office for payment
of the amount indicated in the
Order of Payment.
-Issues Official Receipt

Counter F or G One-Stop-
Shop
(CTO)

3 minutes
10. Record and Issuance of Locational / Zoning Clearance
-Applicant goes back to the
Unit and submits the Official
Receipt (OR) together with the
Order of Payment for recording
purposes.

-Receives Approved Clearance

- Receives Official Receipt and
Order of Payment; separates file
copy; records OR number and
date and releases the approved
locational/zoning clearance.

Mr. Noel Gallardo
Mrs. Larcy Manlapid
Administrative Aide III

3 - 4
minutes
(Processing Time may exceed 30 minutes per document depending on the number of
applications being processed and/or depending on the completeness of the requirements. 1-2
weeks for those which are in conflict with approved land use and those that are considered
hazardous to their immediate environment.1-3 weeks for a few special cases such as those
causing adverse effects to its neighboring environment and with complaints like industrial
activities, which need to pass through Sangguniang Panglunsod and other concerned agencies
for further consultation/decision/approval. Processing time may exceed one day depending on
the instruction/approval of City Mayors Office. Further, the processing time will start when
the requirements are completed.

II.SECURING ZONING CLEARANCE FOR BUILDING PERMIT

ABOUT THE SERVICE

All enterprise and private persons constructing a new building, whether
residential or commercial, or applying for expansion / renovation are required to
secure a zoning clearance upon application for building permit.
This should be done before the start of construction to ensure that the
building/ business are allowed in the chosen location as per the Balanga City
Comprehensive Land Use Plan (CLUP).

CLIENTS:
All enterprise and private persons constructing a new building, whether
residential or commercial, or applying for expansion/renovation.

61

REQUIREMENTS:
a. Properly accomplished and notarized application form 3 copies
b. Xerox copy of Transfer Certificate of Title (TCT) 1 copy
c. Xerox copy of Tax Declaration of Real Property 1 copy
d. Xerox copy of Latest Tax Receipt (Real property Tax) 1 copy
e. In case the applicant is not registered owner of the lot, any one of the
following: - 1 copy
Duly notarized copy of the deed of absolute sale, or
Duly notarized copy of written consent , or
Duly notarized copy of Special Power of Attorney.

f. Two sets of Building Plans including site development plan and
vicinity map signed and sealed by the Registered Civil Engineer or
Architect in case of Architectural and Structural Plans. Sanitary
Engineer in case of Sanitary Plan.
g. Bill of materials and specifications 1 copy
h. Barangay Construction Clearance 1 copy
i. Barangay Resolution of No Objection (if needed) 1 copy
j. Environmental Compliance Certificate from DENR (if needed) 1
copy
k. Homeowners Association Clearance (if needed) 1 copy
l. Other documents/requirements that may be required ( Example:
Affidavit of Undertaking , Ordinance of reclassification or Conversion
Order from DAR, etc. ) 1 copy


A. RESIDENTIAL STRUCTURE SINGLE ATTACHED/DETACHED , THE
PROJECT COST OF WHICH IS:
1. P100,000.00 and below P200.00
2. Over P100,000.00 to P200,000.00 P400.00
3. Over P200,000.00 P500.00 + 1/10 of 1% in excess of
P200,000.00
B. APARTMENT/TOWNHOUSES
1. Project Cost of P500,000.00 and below P1,000.00
3. Over P2 Million P2,500.00 + 1/10 of 1% of cost in
C. DORMITORIES
1. Project Cost of P2 Million and Below P2,500.00
2. Project Cost over P2 Million P2,500.00 + 1/10 of 1% of cost in
D. INSTITUTIONAL
THE PROJECT COST OF WHICH IS:
2. Over P2 Million P2, 000.00 + 1/10 of 1% of cost in
excess of P2M.
E. COMMERCIAL,INDUSTRIAL,AGRO-INDUSTRIAL,THE PROJECT
COST OF WHISH IS:
1. Below P100,000.00 P1,000.00
2. Over P100,000.00 to P500,000.00 P1,500.00
4. Over P1 Million to P2 Million P3,000.00
5. Over P2 Million P5,000.00 + 1/10 of 1% in excess
of P2 Million
F. SPECIAL USES/SPECIAL PROJECTS,THE PROJECT COST OF WHICH IS:
(Gasoline station, cell sites, slaughter house, treatment plan.etc.)
2. Over P2 Million P5,000.00 +1/10 of 1% in excess
of P2 Million
G. VIOLATIONS:
PENALTY- FAILURE TO SECURE
LOCATIONAL CLEARANCE

PRIOR TO THE START OF THE
PROJECT
P10,000.00 FOR STRUCTURES
100% COMPLETE

% OF P10,000.00 BASED ON
THE % OF ACCOMPLISHMENT
OF STRUCTURE

Note: Project Costs are adjusted based on their recomputed cost estimates
especially those which are under estimated.

7:30 a.m. - 4:30 p.m 8:00 a.m. - 5:00 p.m

(No Lunch Break)
PROCESSING TIME:
3 days, 2 hours and 51 minutes


THINGS TO DO
Processing
Service Provider
Secures the application form
and list of requirements from
Provides the client with the
3 minutes
62

the Office of the City Zoning

its requirements.


Dev't. Officer III
Applicant goes back to the
Unit and submits the
accomplished application form
and all requirements.

completeness of the
requirements.
-Advises applicant to come
back or call after 2-3 days.



Dev't. Officer III
3 minutes


conformity with the
Comprehensive Land Use Plan
(CLUP) and the Zoning
Ordinance and its rules and
regulations.

Mrs. Elsa P. Ilagan


Mr. Danilo Tuazon
10 15
minutes


-Zoning Administration Staff
conducts site inspection and
prepares Inspection Report.

Note: For projects submitted from
8 a.m. to 12 noon,
inspection is done at
14 p.m., while for
those submitted from
1-5 p.m., inspection is
at 8 am to 12 noon of
the following day.


Mr. Noel Gallardo

Mr. Danilo Tuazon
2 hrs.
5. Transmittal to City Mayors Office
-Zoning Staff prepares &
submits through e-mail the
Report with recommendation to
City Mayors Office for
theirfinal instructions/approval.

Note: All residential applications
for Locational
Clearances for
Building Permit
costing more than
P2M would be subject
to the City Mayors
Office concurrence.



3 minutes
63

6. City Mayors Office Instruction/Approval

-CPDO waits for the instruction /
approval of City Mayors Office.

Secretary to the SP

Ms. Josephine Mendoza

2 3 days

7. Preparation of Locational/Zoning Clearance

-Zoning Official prepares and
processes the decision on the
application and assesses the

Administrator.


Senior Administrative Asst. III
5 - 10
minutes
8. Approval of Locational/Zoning Clearance

Clearance.
Mrs. Elsa P. Ilagan
5 10
minutes
9. Payment of Locational / Zoning Clearance

Office.

Order of Payment.


Counter F or G One-Stop-Shop
(CTO

3 minutes
10. Record and Issuance of Locational / Zoning Clearance

Unit and submits the Official
Receipt (OR) together with the
Order of Payment for recording
purposes.

-Receives Approved Clearance

locational/zoning clearance.


Mr. Noel Gallardo


Mrs. Larcy Manlapid

3 - 4
minutes
(Processing Time may exceed 30 minutes per document depending on the number of
applications being processed and/or depending on the completeness of the requirements.. 1-2
weeks for those which are in conflict with approved land use and those that are considered
hazardous to their immediate environment.1-3 weeks for a few special cases such as those
causing adverse effects to its neighboring environment and with complaints like industrial
activities, which need to pass through Sangguniang Panglunsod and other concerned agencies
for further consultation/decision/approval. Processing time may exceed one day depending on
the instruction/approval of City Mayors Office). Further, the processing time will start when
the requirements are completed.

III. SECURING ZONING CERTIFICATE

ABOUT THE SERVICE
Site Zoning Classification is requested for record and reference purposes.
The Zoning Classification is based on the Citys Comprehensive Land Use
Plan (CLUP), which was last updated during the year 2000.

CLIENTS:
Students, Developers and Public/Private Agencies

REQUIREMENTS:
a. Letter request addressed to the Zoning Administrator / City Planning and
Development Coordinator. 1 copy
b. Lot Plan with Vicinity Map drawn to scale signed and sealed by a Geodetic
Engineer 1 copy
c. Xerox copy of Transfer Certificate of Title (TCT) 1 copy
d. Xerox copy of Tax Declaration of Real Property 1copy
e. Xerox copy of Latest Tax Receipt ( Real Property Tax) 1 copy
64

f. In case the applicant is not the registered owner of the lot, any one of the
following:- 1 copy
Duly notarized copy of deed of absolute sale, or
Duly notarized copy of written consent, or
Duly notarized copy of Special Power of Attorney

Certification Fee P500.00/ha.

7:30 a.m. - 4:30 p.m 8:00 a.m. - 5:00 p.m

(No Lunch Break)
PROCESSING TIME:
2 hours and 35 minutes

HOW TO AVAIL OF THE SERVICE

THINGS TO DO
Processing
Service Provider
1. Submission of Request Letter
-Submit letter-request together
with the requirements

completeness of the
requirements.


Mr. Danilo Tuazon
5 minutes

Mrs. Elsa P. Ilagan


Mr. Danilo Tuazon

1 - 2 hours

3. Preparation of Zoning Certificate
-Zoning Official prepares zoning
certificate and assesses the

Administrator.

5 - 10
minutes
4. Approval of Zoning Certificate

Clearance.
Mrs. Elsa P. Ilagan
5 10
minutes
5. Payment of Certificate Fee
Office.
Order of Payment.

(CTO)

3 minutes
6. Record and Issuance of Zoning Certificate
CPDO Zoning
Administration Unit and
submits the Official Receipt
(OR) together with the Order
of Payment for recording
purposes.

-Receives Approved Zoning
Certification.

-Receives Official Receipt and
Zoning Certification.
Mrs. Larcy Manlapid
3 4
minutes
(Processing time may exceed 30 minutes per document depending on the number of
applications being processed. Further processing time will start when the requirements are
completed. Processing time may exceed one day, if the applied documents are subject to
ocular inspection)
65

IV. SECURING DATA FROM CITY PLANNING AND DEVELOPMENT
OFFICE

ABOUT THE SERVICE
Information about the city and its development plans are available at
CPDO.
This includes:
Socio-economic Profiles
Land Use Plan
Economic Development Data
Development Plans
Other City Statistics
City/Barangay Maps

CLIENTS:
Students, Developers and Public/Private Agencies


FEES
RESEARCH / SERVICE FEE
1. Photocopy (Maps)
a. Bond Paper Size P25.00
b. White Print / blue print size (20x30) P50.00
2. Hard Copy from CPDO File P30 first 5 pages: P5/page
in excess of 5
3. Electronic File
a. Copy to CD (cd from CPDO) P45.00/file
b. Copy to Personal USB/cd P30.00/file
4. Certified True Copy (Map) (Land Use Plan)
a. Bond Paper Size P50.00
b. White Print/Blue Print size (20x30) P100.00
*50%discount for students

7:30 a.m. - 4:30 p.m 8:00 a.m. - 5:00 p.m

(No Lunch Break)

PROCESSING TIME:
30 minutes


THINGS TO DO
Processing
Service Provider
1. Inquiry
-Approaches/requests the
personnel in charge of the
data being requested.

Verify Information
Availability
-Person-in-charge verifies if
information requested is
available.
Access information
-If data is available, the
person-in-charge accesses
information. Otherwise,
refers and/ or suggests other
probable sources of
information.
Review and Verification
-Verifies and reviews the
data/information before
handling over to clients or
researchers.

Mrs. Rowena A. Cabreta

Mr. Danilo Tuazon

Ms. Grace G. Cruz
CPDO Staff

20-27 minutes
2. Photocopy or Secure soft /hard copy of documents
For Hard Copy Documents

-If the document available is
original, the client leaves his
ID card to the person-in-
charge and is permitted to
photocopy the documents

For Soft Copy Documents

-The person-in-charge copies the
file of the documents to the disc
or flash drive (USB) provided by
the client or researcher. The
client pays the required fee
(proceed to step 3 & 4)

2 minutes
66

- If the document is to be
provided from CPDO file, the
client pays the required fee

- The costs of photo copying
will be borne by the clients.


Mr. Danilo Tuazon

Ms. Grace G. Cruz
CPDO Staff

3. Preparation of Order of Payment
- Person-in-charge assesses
the fee to be paid

Ms. Grace G. Cruz
CPDO Staff

3-5 minutes
4.Payment of Securing Data
- Applicant proceeds to the
City Treasurers Office for
payment of the amount
indicated in the Order of
Payment
(CTO)

2 minutes
5. Register in the Logbook
-The client/researcher returns
the borrowed documents and
logs on the record book.

-For record purposes, the person-
in-charge requests the
client/researcher to register his
identity and request in the
logbook.

-After the client/researcher has
logged in, his ID card is returned.


Ms. Grace G. Cruz
CPDO Staff

1 minute

VI. SECURING DEVELOPMENT PERMIT

ABOUT THE SERVICE
A registered owner or developer of a parcel of land who wishes to convert
the same into a subdivision project shall apply to the City Planning and Development
Office for the approval of subdivision Development Permit (DP). The owner /
developer shall subsequently apply for Certificate of Registration (CR) and License
to Sell (LS) with the Housing and Land Use Regulatory Board (HLURB) prior to the
selling of lots or units/houses..
Subdivision Project shall mean a tract or a parcel of land registered under
Act No. 496 which is partitioned primarily for residential purposes into individual
lots with or without improvements thereon, and offered to the public for sale, in cash
or in installment terms. It shall include all residential, commercial, industrial and
recreational areas, as well as open spaces and other community and public areas in
the project.

CLIENTS:
A registered owner or developer of a parcel of land who wishes to convert
the same into a subdivision project.

REQUIREMENTS:

A. FOR OPTIONAL APPLICATION FOR APPROVAL OF
SUBDIVISION PLAN

1. At least 2 sets of Site Development Plan (Schematic Plan) at a
scale ranging from 1:200 to 1:2,000 showing the proposed layout
of streets, lots, parks and playgrounds and other features in
relation to existing conditions in the area, prepared, signed and
sealed by any licensed and registered architect, environmental
planner, civil engineer, or geodetic engineer. (Amended per Board
Resolution No. 794, Series of 2006)

2. One (1) set of the following documents duly signed and sealed by
a licensed geodetic engineer.
a. Vicinity map indicating the adjoining land uses, access, as
well as existing facilities and utilities at least within 500
meters from the property boundaries of the project, drawn to
any convenient scale.

b. Topographic Plan to include existing conditions as follows:

(1) Boundary Lines: bearings, distances tie point or reference point,
geographic coordinates of the tie point or Bureau of Lands
Locational Monument (BLLM);

(2) Streets, easements, width and elevation of road right-of-way
within the project and adjacent subdivisions/
areas;

(3) Utilities within and adjacent to the proposed subdivision project;
location, sizes and invert elevations of sanitary and storm or
67

combined sewers; location or gas lines, fire hydrants, electric and
telephone poles and street lights, if any. If water mains and
sewers are not within or adjacent to the subdivision, indicate the
direction and distance to and size of nearest one, showing invert
elevations of sewers, if applicable.

(4) Ground elevation of the subdivision: for ground that slopes less
than 2%, indicate spot elevations at all breaks in grade, along all
drainage channels and at selected points not more than 25 meters
apart in all directions: for ground that slopes more than 2%, either
indicate contours with an interval of not more than 0.5 meter if
necessary due to irregular land or need for more detailed
preparation of plans and construction drawings.

(5) Water courses, marshes, rock and wooded areas, presence of
preservable trees in caliper diameter of 200 millimeters, houses,
barns, shacks, and other significant features.

(6) Proposed public improvements: highway or other major
improvements planned by public authorities for future
construction within/adjacent to the subdivision.

c. Survey Plan of the lot(s) as described in TCT(s).

3. Certified true copy of Transfer Certificate of Title (TCT) 5 copies
4. Certified true copy of Tax Declaration of Real Property covering the
property(ies) subject of the application for the immediately
preceding; 5 copies
5. Xerox copy of Latest Tax Receipt (Real Property Tax) - 5 copies
6. In case the applicant is not the registered owner of the lot: -5 copies
! Duly notarized copy of contract of lease, or
! Duly notarized copy of the deed of absolute sale, or
! Duly notarized copy of written consent, or
! Duly notarized copy of Special Power of Attorney
7. Right to use or deed of sale of rightof-way for access road and other
utilities when applicable, subject to just compensation for private
land.-5 copies.

8. Letter request addressed to the Zoning Administrator / City Planning
and Development Coordinator - 1 copy

9. Barangay Resolution of No Objection - 5 copies

Approval of the preliminary subdivision development plan will be valid
only for a period of 180 days from date of approval.
B. FOR APPLICATION FOR SUBDIVISION DEVELOPMENT PERMIT
1. All requirements for application for preliminary subdivision development
plan. (5 copies)

2. Subdivision Development Plan consisting of the site development plan at
any of the following scales: 1:200; 1:1,000; or any scale not exceeding
1:2,000; showing all proposals including the following:
a. Roads, easements or right-of-way and roadway width, alignment,
gradient, and similar data for alleys, if any.
b. Lot numbers, lines and areas and block numbers.
c. Site data such as number of residential and saleable lots, typical lot
size, parks and playgrounds and open spaces.

The subdivision development plan shall be prepared, signed and sealed by any
licensed and registered architect, environmental planner, civil engineer or
geodetic engineer.

3. Civil and Sanitary Works Design
Engineering plans/construction drawings based on applicable engineering
code and design criteria to include the following:
a. At least 5 copies of road (geometric and structural)
design/plan duly signed and sealed by a licensed civil
engineer.
(1) Profile derived from existing topographic map,
showing the vertical control, designed grade,
curve elements and all information needed for
construction.
(2) Typical roadway sections showing relative
dimensions of pavement, sub-base and base
preparation, curbs and gutters, sidewalks,
shoulders benching and others.
(3) Details of roadway and miscellaneous structures
such as curb and gutter (barrier, mountable and
drop), slope protection wall, rip rapping and
retaining wall.
b. At least 5 copies of storm drainage and sanitary sewer
system duly signed and sealed by a licensed sanitary
engineer or civil engineer.
(1) Profile showing the hydraulic gradients and
properties of sanitary and storm drainage line
including structures in relation with the road grade
line.
68

(2) Details of sanitary and storm drainage lines and
miscellaneous structures such as various types of
manholes, catch basins, inlets (curb, gutter, and
drop), culverts and channel linings.
c. At least 5 copies of site grading plan with the finished
contour lines superimposed on the existing ground the
limits of earthwork embankment slopes, cut slopes,
surface drainage, drainage outfalls and others, duly
signed and sealed by a licensed civil engineer.
4. At least 5 copies of water system layout and details duly signed
and sealed by a licensed sanitary engineer or civil engineer.
Should a pump motor have a horsepower (HP) rating of 50 HP or
more, its pump rating and specifications shall be signed and sealed
by a professional mechanical engineer.

5. Certified true copy of Environmental Compliance Certificate
(ECC) or Certificate of Non-coverage (CNC), whichever is
applicable, duly issued by the DENR.

6. Zoning Certificate from HLURB Regional Office.

7. Certified true copy of DAR conversion order.

8. At least 5 copies of project description for projects having an area
of 1 hectare and above to include the following:

a. Project profile indicating the cost of raw land and its
development (total project cost), amortization schedule,
sources of financing, cash flow, architectural plan, if any,
and work program.
b. Audited financial statement for the last three (3)
preceding years;
c. Income Tax Return for the last three (3) preceding years;
d. Certificate of Registration from Securities and Exchange
commission (SEC);
e. Articles of incorporation or partnership;
f. Corporation by-laws and all implementing amendments;
and
g. For new corporations (3 years and below) statement of
capitalization and sources of income and cash flow to
support work program.

9. Plans, specifications, bills of materials and cost estimates duly
signed and sealed by the appropriate licensed professionals.

10. Application for permit to drill from the National Water Resources
Board (NWRB)

11. Traffic impact assessment (TIA) for projects 30 hectares and
above.

12. List of names of duly licensed professionals who signed the plans
and other similar documents in connection with application filed
indicating the following information:

a. Surname;
b. First Name;
c. Middle Name;
d. Maiden Name, in case of married women professional;
e. Professional license number, date of issue and expiration
of its validity
f. Professional tax receipt and date of issue
g. Taxpayers Identification Number (TIN)

A Development Plan shall only be valid for a period of 3 years from date of
issue if no physical development is introduced.
The owner or developer shall cause the necessary surveys of the project and
prepare the survey returns with technical description and computations duly
signed and sealed by a licensed geodetic engineer to be submitted together and
in accordance with the approved subdivision plan, to the Land Management
Sector (LMS) for verification and approval; pursuant to Section 50 of PD 1529
(property Registration Decree) and subject to the provisions of R.A. 8560 and
its Implementing Rules and Regulations.


SCHEDULE OF FEES

DESCRIPTION PAYMENT/FEE
i. DEVELOPMENT FEE (based on Section 4G.01 of the City of Balanga
Revenue Code of 2007 as per Ordinance No. 194, s. 2007)
1. Preliminary Approval and
Locational Clearance (PALC)
/Preliminary Subdivision
Development Plan ( PSDP) / Final
Approval and Development Permit

a. 10,000.00 sq.m.or less. P 5.00 / sq.m.
b. In Excess of 10,000.00 sq.m. P 2.50 / sq.m. or a fraction thereof
69

c. Filing Fee (non-refundable) P5,000.00
2. Alteration of Plans (affected areas
only)

Same as Final Approval &
Development Permit.
B. VIOLATIONS: (Based on HLURB Guidelines)
Penalty - Failure to secure development
permit prior to the start of development and
operation of the business
P 10,000.00

7:30 a.m. - 4:30 p.m 8:00 a.m. - 5:00 p.m

(No Lunch Break)
PROCESSING TIME:
60 days & 1 hour
THINGS TO DO
Processing
Service Provider
-Secures the list of
requirements from the
Office of the City Zoning

-Provides the client with the
its requirements.


Engr. Ramil Cruz
Engineer III

Mr. Reynaldo Mardo
Draftsman II
5 minutes
-Applicant goes back to
the CPDO Zoning
submits all requirements.

completeness of the
requirements.

Engr. Ramil Cruz
Engineer III
15 minutes
Mr. Reynaldo Mardo
Draftsman II

-Officer-in-charge reviews
plans/documents and verifies
submitted requirements.

conformity with the
Implementing Rules and
Regulation for Subdivision (P.D.
957, BP 220, EO 648, RA 7279)
and other related laws and with
the Comprehensive Land Use
Plan (CLUP)
Engr. Ramil Cruz
Engineer III
Mr. Reynaldo Mardo
Draftsman II

7 days


-Zoning Administration and City
Engineers Office Staff conducts
site inspection and prepare
Evaluation Report.

Mrs. Elsa P. Ilagan
Engr. Miguel A. Sanchez
OIC City Engineers Office
Engr. Ramil Cruz
Engineer III
3-5 days
70

Mr. Reynaldo Mardo
Draftsman II

5. Transmittal to Sangguniang Panglungsod

-City Planning and Development
Office together with City
Engineers Office submit report
with recommendation to the
Sangguniang Panglungsod.
Engr. Ramil Cruz
Engineer III
Mr. Reynaldo Mardo
Draftsman II
10 minutes
6. Confirmation thru Resolution of the Sangguniang Panglungsod
-SP Committee on Land Use
review plans/documents,
conduct site inspection and
submit the development permit
application to the Sangguniang
Panglungsod for their
recommendation thru a
resolution of the body.
- SP Secretary prepares the SP
Resolution recommending to
the Chief Executive the
approval of Development
Permit.
- Signing by SP Membes of the
Resolution then forward the
same to the Chief Executive
for his appropriate action.
- The Chief Executive approves
the SP Resolution for the
issuance of Development
Permit and the applicant
secures Order of Payment

Hon. Noel Joseph Valdecaas
Vice Mayor
45 days

Hon. Edilberto
PizarroChairman - Committee on
Land Use
and
SP Members

Secretary to the SP
7. Preparation of Order of Payment
-Sangguniang Panglunsod
Secretary assesses the clearance
fee to be paid

Secretary to the SP

5 minutes
8. Payment of Development Permit
-Applicant proceeds to the
City Treasurers Office
for payment of the amount
indicated in the Order of
Payment
(CTO)

3 minutes
9. Preparation of Development Permit

Zoning Official prepares,
processes a decision on the
application
5 - 10
minutes
10. Approval of Development Permit

-Officer in-charge secures
signature/initial of Zoning
Administrator.

Mrs. Elsa P. Ilagan

-Transmits the decision to the
City Mayors Office for their
final approval.


5 10
minutes
71

Mrs. Larcy Manlapid

11. Final Approval of the City Mayor

-CPDO waits for the
instruction/final approval and
signature of the City Mayor.
City Mayor

Secretary to the SP

1-3 days
12. Record and Issuance of Development Permit

-Applicant goes back to
the CPDO Zoning
submits the Official
Receipt (OR) together
with the Order of
Payment for recording
purposes.

-Receives Development
Permit

date and releases the decision on
the Development Permit


3-4 minutes
(Processing time may exceed one month depending on the instruction/approval
of Office of the Sangguniang Panglungsod and City Mayors Office)


Ms. Elsa P. Ilagan
CPDC
City Planning and Development Office
Mezzanine Floor, City Hall
City of Balanga, Bataan
Tel.No. (047) 791-2724
Telefax No.: (047)791-2722


Ms. Elsa P. Ilagan Ms. Lilibeth T. Calata
CPDC PDO IV

Ms. Rowena Cabreta Ms. Melody Dizon
PDO IV Sr. Admin Asst.II

City Planning and Development Office
Mezzanine Floor, City Hall
City of Balanga, Bataan
Tel.No. (047) 791-2724
Telefax No.: (047)791-2722

72

BUSINESS AND
INVESTMENT SERVICES

73

Province of Bataan
City of Balanga

BALANGA 2020:

City Engineering Office
Engr. Miguel Sanchez OIC - CEO
Contact No. : (047) 791-1698
Email Add.: engineer@cityofbalanga.gov.ph

Vi si on:

Isang Lungsod na lubos ang pananalig sa Diyos, maunlad at maipagmamalaki:
mapayapa, nagkakaisa, may sapat na hanap-buhay at edukasyon, maka-kalikasan,
may mamamayang aktibong lumalahok sa pinagkakatiwalaang pamahalaan at handa
sa hamon ng makabagong panahon.

Mi ssi on:

Proper and lawful implementation of various city infrastructures as well as carrying
out the provisions of the National Building Code without fear, favor or reservations
but with NGITING BALANGUEO to the optimum satisfaction of the clients in
particular and the city constituents in general
74

I.SECURING A BUILDING PERMIT

ABOUT THE SERVICE
(PD1096 Rule III Section 301)
No person, firm or corporation, including any agency or instrumentality of the
government shall construct, alter, repair, convert, use, occupy, move, demolish and
add any building/structure or any portion thereof or cause the same to be done,
without first obtaining a building permit therefore from the Building Official
assigned in the place where the subject building/structure is located or to be done.

(PD1096 Rule III Section 305)
The issuance of building permit shall not be construed as an approval or
authorization to the permittee to disregard or violate any of the provisions of this
code.
Whenever the issuance of a permit is based on approved plans and
specifications which are subsequently found defective, the Building Official is not
precluded from requiring the permittee to effect the necessary corrections in said
plans and specification or from preventing or ordering the stoppage of any or all
building operations being carried on there under which are in violation of this code.

A building permit issued under the provision of the code shall expire and
become null and avoid if the building or work authorized therein is not commenced
within a period of one (1) year from the date of such permit, or if the building or
work so authorized is suspended or abandon at any time after it has been
commenced, for a period of one hundred twenty (120) days.

CLIENTS:
Government Agencies, Private Individual, Investors, Business
Establishment Owner, National Government

REQUIREMENTS:

Building Permit Application Form must be accompanied with Ancillary
permit form Architectural, Civil/Structural, Electrical, Mechanical, etc as
required.

In case the applicant is the registered owner of the lot:
3 copies Certified true copy of OCT/TCT in file with the Registry of
Deeds
3 copies Tax Declaration
3 copies Current Real Property Tax Receipt

In case the applicant is not the registered owner of the lot: (in addition to the
above)
3 copies Duly notarized copy of the Contract of Lease or Sale
3 copies Duly notarized copy of the Deed of Absolute Sale.
Five (5) sets of survey plans, designs, specifications and other documents
prepared, signed and sealed over the printed names of the duly licensed and
registered:
Architect, in case of architectural documents;
Civil Engineer, in case of civil/structural documents;
Registered/Professional Electrical Engineer, in case of electrical
documents;
Registered/Professional Mechanical Engineer, in case of
mechanical documents;
Sanitary Engineer, in case of sanitary documents;
Master Plumber, in case of plumbing documents;
Electronics Engineer, in case of electronics documents;
Environmental Planner, who is also an (Architect or Civil
Engineer) in case ofDevelopmental/environmental documents;
Interior Designer, in case of interior design documents;
Geodetic Engineer, in case of lot survey documents; and
Agricultural Engineer, in case of agricultural building documents

Five (5) copies-Bill of Materials & Specifications, 3 copies Brgy.
Construction Clearance, 2 copies Structural Design Computation for 3
storey above.
Two (2) copies written clearances from any Regulatory Agencies
concerned:
! City Zoning Administrator (CPDO) for
locational/land use clearance.
! Bureau of Fire Protection for all types of
building/structure.
! DPWH for RROW and Easement of all types of
building/structure along the national road and public
creek or river/bodies of water.
! DENR for Environmental Compliance Certificate
(ECC) of Environmentally Critical Project such as Gas
station.
! National Grid Corporation for all types of building
along the high-tension transmission lines

Other Agencies such as:
HLURB
DOT
DOH
DOTC
DAR
DepEd
DOLE

75


BUILDING PERMIT
DIVISION AREA(sq.m) AMOUNT
A-1 (Residential) 20 2.40
20-50 3.40
50-100 4.80
101-150 6.00
151- above 7.20
B-1/C-1/E-1,2,3/F-1/G-
1,2,3,4,5/H1,2,3,4/I-1/J-!
(Commercial,Institutional,Industrial,
Recreational, Agricultural)
Up to 500 23.00
Above 500 to 600 22.00
Above 600 to 700 20.50
Above 700 to 800 19.50
Above 800 to 900 18.00
Above 900 to 1,000 17.00
Above 1,000 to 1,500 16.00
Above 1,500 to 2,000 15.00
Above 2,000 to 3,000 14.00
Above 3,000 12.00
C-2/ D-1,2,3 Up to 500 12.00
Above 500 to 600 11.00
Above 600 to 700 10.20
Above 700 to 800 9.60
Above 800 to 900 9.00
Above 900 to 1,000 8.40
Above 1,000 to 1,500 7.20
Above 1,500 to 2,000 6.60
Above 2,000 to 3,000 6.00
Above 3,000 5.00

7:30 a.m. - 4:30 p.m 8:00 a.m. - 5:00 p.m

(No Lunch Break)

PROCESSING TIME:
Category 1 3 days Category 2- 4 days Category 3 5 days


BUILDING PERMIT APPLICATION FLOW CHART

CONSOLIDATION/EVALUATION
ORDER OF PAYMENT
ASSESSMENT
CHECKING OF SUBMITTED DOCUMENTS
INSPECTION FIRE /
ZONING
APPROVAL
RELEASE

PRE-EVALUATION CORRECTION/
REVIEW
DURATION WITHIN:

CATEGORY 1: 1 Day
CATEGORY 2: 2 Days
CATEGORY 3: 3 Days
LEGEND:

CATEGORY 1
Construction/Renovation
up to Two (2) storey building

CATEGORY 2
of Three (3) up to Four (4) storey
building with Roof Deck, Attic or
Penthouse.

CATEGORY 3
of Five (5) storey building or
Higher
with Deck.

SECURE BLDG. PERMIT APPLICATION FORMS
SUBMISSION OF REQUIREMENTS
76

BUILDING PERMIT APPLICATION STEPS:

THINGS TO DO
Processing
Service Provider
1. Secure Building Permit Application Forms
Ask for building permit
prescribed application form
with list of requirements.

Explain all requirements.

JESUSA D.M. VILLANUEVA
Admin. Assistant VI

REYNALDO CHIUCO
Draftsman III

RESSIEBEL R. BALANA
Project Management Officer
10 minutes
2. Submit Requirements
Submit properly filled-up
Application Forms and
Required Documents to
Building Permit Staff.
Initial verification and checking of
requirements.

Admin. Assistant VI

REYNALDO CHIUCO
Draftsman III
30 minutes
3. Secure 1
st
Endorsements to Zoning and Fire Clearances
Submit same to the Building
Permit Staff after obtaining
clearances.

Prepare transmittal form for Fire
Clearance.

Admin. Assistant VI

REYNALDO CHIUCO
Draftsman III

30 minutes
4.Line and Grade Verification
Ocular Inspection for line and
grade verification to establish and
determine
setbacks and grades in
relation to access road,
property lines, street or
Highways, utility lines and
construction of other infrastructure
project.

! day

REYNALDO MARDO
Draftsman III
ROEL B. GARCIA/
TRISTAN GELI
Inspector Aide
5. Technical Pre-Evaluation
-Civil Engineer evaluates Line
and Grade, Structural plans and
related documents

-Architect evaluates architectural
plans, sanitary/plumbing plans and
related documents.

-Electrical Engineer evaluates
electrical and mechanical plans and
related documents.

ENGR. RAMIL CRUZ
ENGINEER IV

ROMMEL F. VALDECAAS
Engineering Assistant (Electrical)

REYNALDO MARDO
Draftsman III

1 day for
Category 1

2 Days for
Category 2

3 Days for
Category 3
6.Return Plans and Documents for Corrections if there are Deficiencies. (IF
NO DEFICIENCIES, Proceed to 8)
Issue transmittal slip (TS) for
receiving returned plans and
documents including list of lacking
documents/corrections

Admin. Assistant VI

REYNALDO CHIUCO
Draftsman III

20 minutes
7. Re-Submit Corrected/Lacking Plan and Pertinent Documents
Submit to Building Permit
Staff for review.
Review re- submitted Plans and
Documents.

Admin. Assistant VI
30 minutes
77

REYNALDO MARDO
Draftsman III

ROMMEL F. VALDECAAS

ENGR. RAMIL CRUZ
ENGINEER IV
8.Consolidation and Final Evaluation
Review of Plans and Documents

ENGR. RAMIL CRUZ
ENGINEER IV

Admin. Assistant VI
1 Day
9.Assessment
Assessment
Assessment of Corresponding Fees
For Building, Electrical,
Mechanical, Sanitary/Plumbing

Admin. Assistant VI

REYNALDO CHIUCO
Draftsman III

30 minutes
10. Issuance of Order of Payment
-Received the order of
payment if the application is
found to be complete and in
order.

- Pay dues to Local Treasurer
Office
Check OR for correctness of dues
paid

Admin. Assistant VI

RESSIEBEL R. BALANA

! Day
11.Approval of Building Permit
Building Official review, sign and
issue Building Permit

ENGR. MIGUEL A. SANCHEZ
III
OIC - City Engineer /
Building Official

30 minutes
12. Releasing of Building Permit
Received 1 set of approved
plans and documents to
applicant.
Recording of corresponding
building permit number to Annual
Logbook

Admin. Assistant VI

REYNALDO CHIUCO
Draftsman III
30 minutes
(Processing time- depends on the completeness of documents and compliance to the
provision of the National Building Code and 5 working days allowable period for
extension due to unusual circumstances)

II. SECURING OCCUPANCY CERTIFICATE/PERMIT

ABOUT THE SERVICE
A Certificate of Occupancy is required before any building/structure is used
or occupied. It is usually secured after the completion of building/structure.
A partial Certificate of Occupancy may be issued for the use or occupancy
of a portion or portions of a building or structure prior to the completion of the entire
building or structure, through the proper phasing of its major independent portions
without posing hazards to its occupants, the adjacent building occupants and public.
A building for which a Certificate of Occupancy due to changes in use, whether
partly or wholly, provided, that the new use/s or character/s of occupancy conform to
the requirements of the Code and its IRR.

CLIENTS:

REQUIREMENTS:

Application of Certificate of Occupancy together with:
- A duly notarized Certificate of Completion from duly licensed
Architect or Civil Engineer and Electrical Engineer in charge on
construction.
- Construction logbook
- As-built plans and specifications and
- Building inspection sheet
All signed by whoever is the Contractor (if undertaken by contract), signed,
and sealed by the Owners duly licensed Architect or Civil Engineer.
A notification to conduct final inspection to Fire Marshall

Fire safety Inspection Certificate from Fire Marshall if all fire safety
requirements are complied.
78


OCCUPANCY
DIVISION COST OF BUILDING AMOUNT
A-1 AND A-2 150,000.00 100.00
150,000.00 400,000.00 200.00
400,000.00 850,000.00 400.00
850,000.00 1,200,000.00 800.00
Every Million or portion thereof
in excess of 1,200,000.00
800.00
B-1/E-1,2,3/F-1/G-
1,2,3,4,5/ H-1,2,3,3/ and
I-1
150,000.00 200.00
Above150,000.00 400,000.00 400.00
Above 400,000.00 850,000.00 800.00
Above 850,000.00
1,200,000.00
1,000.00
Every million or portion thereof
1,000.00
C-1,2/ D-1,2,3 150,000.00 150.00
Above150,000.00 400,000.00 250.00
Above 400,000.00 850,000.00 600.00
Above 850,000.00
1,200,000.00
900.00
Every million or portion thereof
900.00
J-1 With floor area up to 20 sq.m. 50.00
Above 20 - 500 240.00
Above 500 1,000 360.00
Above 1,000 5,000 480.00
Above 5,000 10,000 2,000.00
Above 10,000 2,400.00
DIVISION
A- Residential
B- Buildings/Structures, Hotels and Apartment
C- Education and Recreation (Institutional)
D- Government & Health Services (Institutional)
E- Business and Mercantile (Commercial)
F- Industrial (Non-Pollutive and Non-Hazardous Industries)
G- Industrial (Pollutive and Hazardous Industries)
H- Assembly for less than 1,000 (Cultural and/or Recreational)
I- Assembly for less than 1,000 (Cultural and/or Recreational)
J- Agricultural , Accesory and Others

7:30 a.m. - 4:30 p.m 8:00 a.m. - 5:00 p.m
(No Lunch Break)
PROCESSING TIME:
Category 1- 2 ! days Category 2 3 days Category 3 3 ! days


CERTIFICATE OF OCCUPANCY APPLICATION FLOW CHART

SECURE CERTIFICATE OF
COMPLETION FORMS
DURATION
WITHIN:

CATEGORY 1: 1
Day
CATEGORY 2: 1
!Days
CATEGORY 3: 2
Days
SUBMISSION OF
REQUIREMENTS
INSPECTION AND
INITIAL EVALUATION
ENDORSEMENT TO
FIRE
PERFORM
CORRECTION
FINAL EVALUATION
ORDER OF PAYMENT / PROCESSING
APPROVAL
RELEASE
79

LEGEND:

CATEGORY 1 Construction/Renovation up to Two (2) storey building

CATEGORY 2 Construction/Renovation of Three (3) up to Four (4) storey
building with Roof Deck, Attic or Penthouse.

CATEGORY 3 Construction/Renovation of Five (5) storey building or higher
with deck

CERTIFICATE OF OCCUPANCY APPLICATION STEPS:

THINGS TO DO
Processing
Service Provider
1. Secure Certificate of Completion Forms.
Ask for completion
forms to any of the
building Permit staff

Explain how to fill up forms.

Any of Building Permit Staff

20 minutes
-Submit accomplished
forms and documents of
Completion.

-Sketch of Location of
building or structure
completed and request for
an inspection schedule.

-Checking of submitted
accomplished forms and documents.
Issue transmittal slip (TS) to
applicant.

Admin. Assistant VI

REYNALDO CHIUCO
Draftsman III

20 minutes
3.Building Inspection and Initial Evaluation
-Inspectorate Team will conduct
site/ocular inspection of the
completed building/structure in
accordance with the approved plans
and specifications.

-A consolidated report is prepared
and submitted by the technical
inspectors. (Optional, if the
inspectors found no
deviations/violations proceed to 7)

1 Day for
Category 1

1! Days for
Category 2

-Applicant will be givenInspection
Report (I.R.) that listed the needed
corrections or other pertinent
documents needed.

ROEL B. GARCIA/
TRISTAN GELI
Inspector Aide

REYNALDO MARDO
Draftsman III

ROMMEL F. VALDECAAS

2 Days for
Category 3

4. Endorsement to BFP
-Secure endorsement for
Fire Safety Final Inspection
to Bureau of Fire
Protection Balanga City
Fire Station
-Prepare transmittal form for Final
Inspection of BFP.

Admin. Assistant VI

REYNALDO CHIUCO
Draftsman III

20 minutes
5. Perform Correction and Re-Inspection
-Make the necessary
corrections, and then
submit, including
additional documents listed
in the report.

-Technical Inspector conduct re-
inspection to check deficiencies
stated in report.

ROEL B. GARCIA
/TRISTAN GELI
Inspector Aide

REYNALDO MARDO
Draftsman III

ROMMEL F. VALDECAAS

1 Day
6.Final Evaluation
Final evaluations, review and
recommendations

ENGR. RAMIL CRUZ
ENGINEER IV
60 minutes

80

7.Assessment and Order of Payment
Pay dues to local Treasurer
office after issuance of
order of payment
Process assessment and
give order of payment to
applicant.

Admin. Assistant VI

RESSIEBEL R. BALANA
60 minutes

8.Approval of Permit
Building official approves the
certificate of occupancy.

III
Building Official
30 minutes

9. Release of Certificate of Occupancy
-Applicant received the
duly signed approved
certificate.
-Recording of Occupancy Permit to
Annual Logbook.

Admin. Assistant VI

MA. FE G. NISAY
ADMIN. ASSISTANT VI

REYNALDO CHIUCO
Draftsman III
10 minutes


III.SECURING OTHER BUILDING-RELATED PERMITS

ABOUT THE SERVICE

Aside from a building permit, the office of the Building Official/City
Engineerings Office, issues accessory permits for building/structure
activities usually before or during the processing of the building permit.
Examples of accessory permits are:

- Ground preparation and excavation permit
- Fencing permit, for fence not exceeding 1.80m high
- Sidewalk construction permit
- Erection of scaffolding permit
- Repairs permit
- Raising permit
- Demolition permit
- Moving permit
- Other permits:
Electrical permit for Existing building/structure
Mechanical permit for Existing building/structure
Sanitary/Plumbing permit for Existing building/structure
Service Connection to indigenous or non-permit residential
building
Temporary service connection permit

CLIENTS:

TYPES OF PERMITS AND REQUIREMENT(S):

GROUND PREPARATION AND EXCAVATION PERMIT

This permit is secured prior to actual ground preparation and excavation
after the building line is established.

Requirements:

Accomplished Permit Form (DPWH FORM NO. 2003-008-B)

FENCING PERMIT

This is secured prior to actual construction of a fence up to 1.80m high.

Requirements:
Accomplished Fencing Permit Form (DPWH FORM NO. 2003-
013-B)
Fencing plans, details and structural details
Bill of Materials and Cost Estimates
Lot survey plan sign and sealed by Geodetic Engineer
Transfer Certificate with Title (TCT)
Deed of Sale/Lease Contract/Contract to sell (If the TCT is not in
the name of the owner/applicant)
Updated Real Property Tax Declaration
Certificate of Real Property Tax Payment
Barangay Construction Clearance
Row Clearance (DPWH if along National Road)
81

SIDEWALK CONSTRUCTION PERMIT

This permit is secure prior to the construction and repair of sidewalk.

Requirement(s):

Sketch plan of sidewalk to be constructed/repaired.

ERECTION OF SCAFFOLDING PERMIT

This permit is secured whenever the erection of scaffolding occupies street
lines.
Requirement(s):

Sketch plan of street line to be occupied

REPAIR PERMIT

This permit is secured for remedial work done on any damaged or
deteriorated portion/s of building/structure to restore to its original
condition.

Requirement(s):

Accomplished Permit Form (DPWH Form No. 2003-018-13)
Scope of work/layout
Cost of repair estimates
TCT, Tax Declaration, latest Tax Receipt

DEMOLITION PERMIT

This permit is secured prior to the systematic dismantling or destruction of a
building or structure in whole or in part.

Requirement(s):

Accomplished Demolition Permit (DPWH Form) (notarized)
Sketch plan of building area to be demolished
Tax Declaration

MOVING PERMIT
This permit is secured for transfer of building/structure or portion/s thereof
from original location or position to another, either within the same lot to a
different one.

Requirement(s):

Accomplished Moving Permit (DPWH Form No. 2009-020-B)
Sketch plan of building/portion or whole to be moved
TCT, Tax Declaration, Tax Payment if another or different lot in
addition to the above
Land use clearance if another or different lot, in addition to the
above.

OTHER PERMITS - TYPES AND REQUIREMENT(S):

ELECTRICAL PERMIT (FOR EXISTING BUILDING/STRUCTURE)

This document is required before putting up new or additional, or alteration
of electrical installations involving at least 20 outlets or a capacity of 4kw.

Requirement(s):

Electrical Permit Application Form (DPWH Ancillary Form No.
2003-001-E) signed by Professional Electrical Engineer
Electrical Plans and Specifications
Tax Declaration
Tax Receipt/Amilyar
Deed of Sale or written consent of the owner

MECHANICAL PERMIT (FOR EXISTING BUILDING/STRUCTURE)

This document is required before the installation of new or additional,
removal or alteration of machinery of at least 20 horsepower (hp).

Requirement(s):
Mechanical Permit Application Form (DPWH Ancillary Form No.
2003-001-M) signed by
Professional Mechanical Engineer
Mechanical Plans and Specifications
82

SANITARY/PLUMBING PERMIT (FOR EXISTING
BUILDING/STRUCTURE)

This document is required before the installation of new or additional or
alteration of plumbing system, water supply, storm drainage, and water
purification and sewerage treatment plants.

Requirement(s):

Sanitary/Plumbing Permit Application Form (DPWH Ancillary
Form No. 2003-001-P) signed by Sanitary Engineer/Master
Plumber
Sanitary/Plumbing Plans and Specifications

SERVICE CONNECTION (KW-HR METER) (FOR INDIGENOUS OR NON-
PERMIT INDIGENOUS RESIDENTIAL)

This permit is secured before PENELCO install service line and electric
meter.
Requirement(s):

Application Form signed by Electrical/Master Electrician
Electrical Layout signed by Electrical/Master Electrician
Fire clearance from Bureau of Fire Protection
Tax Declaration
Tax Receipt/Amilyar

TEMPORARY SERVICE CONNECTION PERMIT

This permit is secured before PENELCO install temporary service line and
electric meter of Christmas lighting, cemetery lighting, lighting and power
for construction site/carnivals/fiestas, etc.

Requirement(s):

Permit Form (DPWH Form No. 96-0058-E)
Building Permit (For new construction)
Elect Plan/Layout
Fire Safety Inspection Certificate (FSIC)


GROUND PREPARATION AND EXCAVATION PERMIT
AMOUNT
Inspection & Verification Fee 200.00
Per cu.m. of excavation 3.00
Per cu.m. of excavation for foundation w/
basement
4.00
Excavation other than foundation or basement
per cu.m.
3.00
FENCING FEES
Made of masonry, metal, concrete, up to 1.80
m. in height, per lineal meter or fraction thereof
3.00
In excess of 1.80 m in height, per lineal m or
fraction thereof
4.00
Made of indigenous materials, barbed, chicken
or hog wires, per lineal m
2.40
SIDEWALK CONSTRUCTION PERMIT
Up to 20 sq.m. per calendar month 240.00
Every sq.m. or fraction thereof in excess of 20
sq.m.
12.00
ERECTION OF SCAFFOLDING PER CALENDAR MONTH
Up to 10 m in length 150.00
Every lineal m or fraction thereof in excess of
10 m.
12.00
REPAIR PERMIT
For all groups 5.00
DEMOLITION PERMIT
Building in all groups per sq m floor area 3.00
Building Systems/Frames or portion thereof per
vertical or horizontal dimensions, including
fences
4.00
Structures of up to 10 m in height 800.00
Every meter or portion thereof in excess of 10
m
50.00
Appendage of up to 3 cu.m./unit 50.00
Every cu.m. or portion thereof in excess of 3
cu.m.
50.00
MOVING PERMIT
Per sq.m. of area of building/structure to be
moved
3.00
ELECTRICAL FEES
1. Lighting & Power System
1.1. Each switch, lighting and/or convenience
outlets
1.50
83

1.2 Each Remote control master switch 24.00
1.3 Each special purposes and outlet 3.00
1.4 Each time switch 3.00
APPLIANCES FOR COMMERCIAL/INDUSTRIAL USE
1.1 Each range or heater: Up to 1 KW 3.00
1.2 Every KW or fraction thereof in excess of 1
KW
1.50
1.3 Each refrigerator or freezer 5.00
1.4 Each washing machine or dryer 5.00
1.5 Each commercially used hair curling
apparatus or hair dryer
5.00
1.6 Each fixed-type electric fan 3.00
1.7 Each electric typewriter , cash register or
adding machine
3.00
ELECTRICAL EQUIPMENT OR APPARATUS FOR
COMMERCIAL/INDUSTRIAL USE:
1.1 Each electric bell, annunciator system 5.00
1.2 Each arc (light) lamp 5.00
1.3 Each Flasher, beacon light 5.00
1.4 Each X ray equipment 30.00
1.5 Each Fire alarm unit 3.00
1.6 Each battery charging rectifier 15.00
1.7 Each electric welder
1.7.1 Up to 1 KVA/KW 5.00
1.7.2 Every KVA/KW or fraction thereof in
excess of
1 KVA/KW
3.00
1.8 Each neon sign transformer 3.00
1.9 Each neon sign unit 3.00
MOTION PICTURE PROJECTOR FOR COMMERCIAL USE:
1.1 16 mm, per unit 80.00
1.2 35 mm, per unit 100.00
1.3 70 mm and above, per unit 180.00
TV CAMERAS FOR COMMERCIAL/INDUSTRIAL USE:
Per unit 50.00
MOTORS AND CONTROLLING APPARATUS, PER UNIT:
1.1 Up to .2 KW 5.00
1.2 Above .2 KW up to 1 KW 10.00
1.3 Above 1 KW up to 5 KW 20.00
1.4 Above 5 KW up to 10 KW 30.00
1.5 Above 10 KW up to 20 KW 40.00
1.6 Every KW or fraction thereof above 20 KW 2.00
GENERATORS/UPS Capacity (AC or DC), per unit
1.1 Up to 1 KW or Less 40.00
1.2 Above 1KW up to 5 KW 150.00
1.3 Above 5KW up to 10 KW 800.00
1.4 Above 10KW up to 20KW 2,300.00
1.5 Every KW or fraction thereof in excess of
20 KW plus 2.00 for every KW in excess of
1,000KW
3,365.00
TRANSFORMER AND SUBSTATION EQUIPMENT
1.1 Each Transformer up to 1 KVA 3.00
1.2 For every KVA or a fraction thereof in
excess of 1 KVA up to 2,000 (bases on
nameplate)
2.00
1.3 Each transformer above 2,000 KVA 3,000.00
1.4 Each safety switch , air circuit breaker up to
5 amperes and not exceeding 600 volts
3.00
1.5 Each safety switch, air circuit breaker, oil
circuit breaker or vacuum circuit breaker, other
than motor controlling apparatus, above 50
amperes up to 100 amperes, and not exceeding
600 volts

5.00
1.6 For every 50 amperes or fraction thereof in
excess of 100 amperes
2.00
1.7 For every 10,000 amperes or fraction
thereof of interrupting capacity of every air
circuit breaker, oil circuit breaker or vacuum
circuit breaker operating above 600 volts

5.00
1.8 Other electrical apparatus or appliances not
otherwise provided for in this Section: every
KW or fraction thereof
5.00
TEMPORARY SERVICE POWER CONNECTION
1.1 Temporary service power connection
permit shall be issued for testing purposes only
in commercial and/or industrial establishments
for sixty (60) days, per KW requested

2.00
1.2 Each temporary lighting or convenience
outlet for celebrations, ferias or construction
purposes
1.50
MECHANICAL PERMIT
Refrigeration, Air Conditioning and
Mechanical Ventillation:

1.1 Refrigeration (cold storage), per ton or
fraction thereof
40.00
1.2 Ice Plants, per ton or fraction thereof 60.00
1.3 Packaged/Centralized Air Conditioning
Systems: Up to 100 tons, per ton
90.00
1.4 Every Ton or fraction thereof above 100
tons
40.00
84

1.5 Window type air conditioners per unit 40.00
1.6 Mechanical ventilation, per KW or fraction
thereof of blower or fan, or metric equivalent
40.00
ESCALATORS AND MOVING WALKS, FUNICULARS AND THE LIKE
1.1 Escalator and moving walk, per KW or
fraction thereof
10.00
1.2 Escalator and moving walks up to 20 lineal
m, per lineal m or fraction thereof
20.00
1.3 Every lineal m or fraction thereof in excess
of 20 lineal m
10.00
1.4 Funicular, per KW or fraction thereof 200.00
1.4.1 Per lineal m travel 20.00
1.5 Cable car, per KW or fraction thereof 100.00
1.5.1 Per lineal m travel 5.00
ELEVATORS, PER UNIT
1.1 Motor driven dumbwaiters 600.00
1.2 Construction elevators for material 2,000.00
1.3 Passenger elevators 5,000.00
1.4 Freight elevators 5,000.00
1.5 Car elevators 5,000.00
BROILERS, PER KW
1.1 Up to 7.5 KW 500.00
1.2 above 7.5 kw to 22 kw 700.00
1.3 above 22 kw to 37 kw 900.00
1.4 above 37 kw to 52 kw 1,200.00
1.5 above 52 kw to 67 kw 1,400.00
1.6 above 67 kw to 74 kw 1,600.00
1.7 Every kw or fraction thereof above 74 kw 22.00
Pressurized water heaters, per unit 200.00
Water, sump and sewage pumps for
commercial/industrial use, per kw or fraction
thereof
60.00
Automatic fire extinguishers, per sprinkler head 4.00
Stationary Standby Generating Sets, per KW
1.1 Up to 50 KW 20.00
1.2 Above 50 KW up to 100 KW 25.00
1.3 Every KW above 100 KW 3.00
Compressed Air, Vacuum, Commercial
Institutional and/or Industrial Gases, per outlet
20.00
Piping for Gases, per lineal m or fraction
thereof
4.00
Other internal combustion engines, including cranes, forklifts, loaders, pumps,
mixers, compressors and the like, not registered with the LTO, per KW:
1.1 Up to 50 KW 10.00
1.2 Above 50 KW up to 100 KW 12.00
1.3 Every above 100 KW or fraction thereof 3.00
Pressure Vessels, per cu.m. or fraction thereof 60.00
Other Machinery/Equipment for commercial
/industrial/ institutional use not elsewhere
specified, per KW or fraction thereof

60.00
Pneumatic tubes, conveyors, monorails for
materials handling, per lineal m or fraction
thereof
10.00
SANITARY/PLUMBING PERMIT (FOR EXISTING BUILDING
STRUCTURE)
Installation Fees, one(1) unit composed of
One(1) water closet, two (2) floor drains,
one(1) lavatory, one(1) sink with ordinary trap,
three(3) faucets and one(1) shower head. A
partial part thereof shall be charged as that of
the cost of a whole UNIT

24.00
Every fixture in excess of one unit
1.1 Each water closet 7.00
1.2 Each floor drain 3.00
1.3 Each sink 3.00
1.4 Each lavatory 7.00
1.5 Each faucet 2.00
1.6 Each shower head 2.00
Special Plumbing Fixtures
1.1 Each slop sink 7.00
1.2 Each urinal 4.00
1.3 Each bath tub 7.00
1.4 Each grease trap 7.00
1.5 Each garage trap 7.00
1.6 Each bidet 4.00
1.7 Each dental cuspidor 4.00
1.8 Each gas fired water heater 4.00
1.9 Each drinking fountain 2.00
1.10 Each bar or soda fountain sink 4.00
1.11 Each laundry sink 4.00
1.12 Each laboratory sink 4.00
1.13 Each fixed-type sterilizer 2.00
EACH WATER METER 2.00
1.1 12 to 25 mm diameter 8.00
1.2 Above 25 mm diameter 10.00
Construction of septic vault, applicable in all
groups

1.1 Up to five (5) cu m. of digestion chamber 24.00
1.2 Every cu.m. or fraction thereof in excess of
fiv(5) cu.m.
7.00
85

7:30 a.m. - 4:30 p.m 8:00 a.m. - 5:00 p.m

(No Lunch Break).
PROCESSING TIME:
2 DAYS


OTHER BUILDING-RELATED PERMIT FLOW CHART:

ORDER OF PAYMENT/PROCESSING

APPROVAL

RELEASE

OTHER BUILDING-RELATED PERMITS APPLICATION STEPS:

THINGS TO DO
PROCESSING
TIME Applicant/Client
Service Provider
1. Secure Building-Related Permit Application Forms
-Ask for building permit
prescribed application
form with list of
requirements
-Explain list of requirements.

Admin. Assistant VI
10 minutes

REYNALDO CHIUCO
Draftsman III
Submit Application
Forms and Required
Documents to
Building Permit
Staff.
Received Application Forms and
documents.

Admin. Assistant VI

REYNALDO CHIUCO
Draftsman III
30 minutes

3.Checking the Submitted Documents

Check for completeness

Admin. Assistant VI

REYNALDO CHIUCO
Draftsman III
30 minutes

4.Inspection/Technical Evaluation
-Ocular Inspection for required
permit electrical, mechanical,
sanitary, plumbing,
temporary/service connection of
existing building/structure and
endorsement to Bureau of Fire
Protection

-Evaluation of electrical plans and
specifications, mechanical plans and
specifications, sanitary/plumbing
plans and specifications or the case
may be, and electrical layout for
service/temporary connection, and
fire safety clearances.

ROMMEL F. VALDECAAS

ROEL B. GARCIA
Inspector Aide

REYNALDO MARDO
Draftsman III

1 Day

SUBMISSION OF REQUIREMENTS
INSPECTION/EVALUATION
ASSESSMENT
SECURE BLDG.-RELATED PERMIT FORMS

86

ENGR. RAMIL CRUZ
ENGINEER IV

5.Assessment
Assessment of corresponding fee for
electrical, mechanical,
sanitary/plumbing, service/temporary
connection as the case may be.

Admin. Assistant VI

REYNALDO CHIUCO
Draftsman III

30 minutes

6. Order of Payment
-Pay dues to Local
Treasurer Office
-Issue order of payment if application
is found to be complete.

JESUSA D.M.VILLANUEVA
Admin. Assistant VI

RESSIEBEL R. BALANA

! Day

7.Approval of Permit
Building Official will review, sign
and issue corresponding permit.

III
Building Official

30 minutes

8. Release Permit
-Received approved
permit with one (1) set of
approved plans and
documents.
-Recording of permit number in the
annual logbook.

Admin. Assistant VI

REYNALDO CHIUCO
Draftsman III

30 minutes

IV.SECURING SIGN AND SIGNBOARD PERMIT

ABOUT THE SERVICE

(Administrative Order No. 160 and Section 203 of NBC)
All signs and signboard structure must be structurally stable, well
maintained, and in conformance to the additional rules and regulations on
signs or signboard structures amplifying Rule XX-Signs of the revised IRR
of the National Building Code of the Phils. (PD1096), as pre-requisite in the
renewal of sign/attachment permit.

Any person desiring to construct, erect, install, strengthen, alter a sign or
signboard structure shall secure a building permit at the Office of the
Building Official.

CLIENTS:

TYPES OF PERMIT AND REQUIREMENT(S):

TEMPORARY SIGN PERMIT

This permit is secured for sign display on tarpaulin, paper or cloth materials
streamers, banner or poster, bills, etc.

Requirements:

Sign Permit Form
Sample of temporary sign
Endorsement from City Administrator for off-premise sign of more
than two pieces

PERMANENT SIGN OR SIGNBOARD STRUCTURE PERMIT

This permit is secured for on-premise and off-premise sign/structure such as
ground sign, business sign, wall sign, projecting sign or
advertising/billboard sign prior to installation, erection or attachment.

Requirements:

DPWH Clearance for construction, erection/installation along
national roads
Locational/Zoning Clearance for construction, erection/installation
along city road
87

Proof of Ownership:

! If the applicant is the registered owner of lot/building:
Certified true copy of OCT/TCT, on file with the
Registry of Deeds
Tax Declaration
Current Real Property Tax Receipt
! In case the applicant is not the registered owner of the
lot/building, in addition to above, a duly notarized Contract of
Lease

Five (5) sets of design plans, specifications and other related
contract documents
Certificate of Occupancy (of the building), if the sign or signboard
structure is roof or wall mounted


SIGN PERMIT
Building Permit Fee of a structure
First 10m in height 2,400.00
Every meter or fraction thereof 120.00
1.1 Erection and anchorage of display surface,
up to four(4) sq.m. of signboard area
120.00
1.1.1 Every sq.m. or fraction thereof in
excess of four (4) sq.m.
24.00
INSTALLATION FEES, PER SQ. M OR FRACTION THEREOF OF DISPLAY
SURFACE
Type of Sign Display Business Signs Advertising Sign
Neon 36.00 52.00
Illuminated 24.00 36.00
Others 15.00 24.00
Painted-on 9.60 18.00

7:30 a.m. - 4:30 p.m 8:00 a.m. - 5:00 p.m

(No Lunch Break)

. PROCESSING TIME:
2 DAYS


SIGN AND SIGNBOARD STRUCTURE APPLICATION FLOW CHART

SECURE SIGN PERMIT APPLICATION FORM
SECURE:
A. DPWH In case of
Natl Road
PERMANENT
SIGNS AND STRUCTURE
TEMPORARY
SIGNS
INSPECTION
&EVALUATION
EVALUATION
ASSESSMENT

ORDER OF PAYMENT / PROCESSING
APPROVAL
RELEASE
SUBMISSION OF
REQUIREMENTS
88

SIGN PERMIT APPLICATION STEPS:

THINGS TO DO
PROCESSING
Service Provider
1. Secure Sign Permit Application Forms
-Ask for sign permit
prescribed application
form with list of
requirements

-Issue form and list of requirements.

-Explain requirements.

Admin. Assistant VI

REYNALDO CHIUCO
Draftsman III

RESSIEBEL R. BALANA

10 minutes

Submit Application
Forms and Required
Documents to Sign
Permit Staff.

Initial verification and checking of
completeness of the requirements.

Admin. Assistant VI

REYNALDO CHIUCO
Draftsman III
30 minutes

3. Secure DPWH Road Right-of-Way Clearance, in case of Natl. road
Submit same to the Sign
Permit Staff after
obtaining clearances.

Admin. Assistant VI

REYNALDO CHIUCO
Draftsman III

15 minutes

4.Technical Evaluation and Line & Grade Verification (for permanent sign
structure
-Ocular Inspection for
line and grade
verification to establish
and determine setbacks
and grades in relation to
access road, property
lines, street or highways,
utility lines and
construction of other
infrastructure project
1 ! Day

-Civil Engineer evaluates Line and
Grade, Structural plans and related
documents

-Architect evaluates architectural
plans, sanitary/plumbing plans and
related documents.

-Electrical Engineer evaluates
electrical and mechanical plans
and related documents.

ROEL B. GARCIA
Inspector Aide

REYNALDO MARDO
Draftsman III

ROMMEL F. VALDECAAS

RAMIL B. CRUZ
ENGINEER IV

5. Assessment

Assessment of Corresponding Fees
for Sign and signboard structures

Admin. Assistant VI

REYNALDO CHIUCO
Draftsman III

30 minutes

6. Issuance of Order of Payment
Received the order of
payment if the
application is found to be
complete and in order.

Pay dues to Local
Treasurer Office
Issue order of payment to
applicant.

Admin. Assistant VI

RESSIEBEL R. BALANA

60 minutes

89

7.Approval of Sign Permit
Building Official review, sign and
issue Sign Permit

III
Building Official

30 minutes

8. Releasing of Sign Permit
-Receive Approved
Permit with 1 set of
approved plans and
documents.
Recording of sign permit number to
annual logbook.

Admin. Assistant VI

REYNALDO CHIUCO
Draftsman III

10 minutes

Processing time- depends on the completeness of documents and compliance to the

V.SECURING BUILDING INSPECTION CLEARANCE (ANNUAL
INSPECTION) FOR BUSINESS PERMIT

ABOUT THE SERVICE
Business Enterprises are required to secure Building Inspection
Clearance/Approval from the City Building Official Office before the start
of commercial operations and during the annual renewal of business
permits.

This is part of the process of securing a Business License/Mayors Permit.

CLIENTS:

REQUIREMENTS:
Business License Application/ Assessment Form
Detail information about the business and sketch of location (for
new enterprises)


ANNUAL INSPECTION
Divisions A-1 and A-2
Single detached dwelling units and duplexes 120.00
Division B-1/D-1,2,3 / F-1 / G-1,2,3,4,5/ H-1,2,3,4 / and I-1, commercial,
industrial, institutional buildings and appendages shall be assessed area as follows:
1.1 Appendage of up to three(3) cu.m./unit 150.00
1.2 Floor area to one hundred (100) sq.m. 120.00
1.3 Above 100 up to 200 sq.m. 240.00
1.4 Above 200 up to 350 sq. m 480.00
1.5 Above 350 up to 500 sq.m. 720.00
1.6 Above 500 up to 750 sq.m. 960.00
1.7 Above 750 up to 1,000 sq.m. 1,200.00
1.8 Every 1,000 sq.m. or its portion in excess of
1,000 sq.m.
1,200.00
Division C1,2 , amusement houses, gymnasia and the like
1.1 First Class cinematographs or theaters 200.00
1.2 Second class cinematographs or theaters 720.00
1.3 Third class cinematographs or theaters 1,200.00
1.4 Grandstands/Bleachers 480.00
1.5 Gymnasia and the like 720.00

7:30 a.m. - 4:30 p.m 8:00 a.m. - 5:00 p.m

(No Lunch Break)

PROCESSING TIME:
1 day and 6 hrs.

90


BUILDING CLEARANCE INSPECTION APPLICATION FLOW CHART
(FOR NEW ENTERPRISE)

BUILDING CLEARANCE INSPECTION APPLICATION STEPS:

THINGS TO DO
PROCESSING
Service Provider
For Renewal of Business
Permit Application

- Present the Business
Permit application form to
any member of the
Building Staff for clearance
and assessment of the
required building
inspection fee, and then
pay to City Treasurer
Office.
Assessment of Inspection Fee
and Clearance

RESSIEBEL R. BALANA

REYNALDO CHIUCO
Draftsman III

15 minutes

For New Enterprises
-Submit the detailed
information of the business
and sketch of location for
site inspection.

-Checking of the information of the
business and sketch of location

Admin. Assistant VI
10 minutes

2. Building Inspection
-Technical staff/building
inspectors conduct actual building
inspection for
compliance with the
National Building Code, referral
codes, laws and ordinances, and then
prepare consolidated inspection
report.

ROEL B. GARCIA
Inspector Aide

REYNALDO MARDO
Draftsman III

ROMMEL F. VALDECAAS

1 Day

3. Preparation of the Consolidated Report
-Inquire the result of
inspection a day after a
technical staff conduct
building inspection.
-Preparation of Consolidated Report.

INSPECTORATE TEAM
20 minutes

4.Perform Corrections/ Comply with Building Permits if necessary
-Make the necessary
corrections/complies with
building requirements
listed in the inspection
report.

Then informs the building
inspectors that corrections
have been made.

Applicants
Time

5.Re-inspection of the Building
Technical staffs conduct re
inspection if the deficiencies
stated at the inspection
report have been corrected

! Day

SUBMISSION OF
REQUIREMENTS
CONDUCT INSPECTION
PREPARATION OF
CONSOLIDATED REPORT
REVIEW AND RECOMMENDATIONS
ASSESSMENT/PROCESSING
AND ORDER OF PAYMENT

SIGN/ISSUE OF CERTIFICATE
OF BUILDING INSPECTION
RELEASE
91

ROEL B. GARCIA
Inspector Aide

REYNALDO D. MARDO
Draftsman III

ROMMEL F. VALDECAAS

6.Review and Recommendations

Review report for final
evaluation.

ENGR. RAMIL CRUZ
ENGINEER IV

15 minutes

7.Assessment of Building Inspection Fee and Clearance
After assessment, payto
the City Treasurer Office
Once all the requirements have been
complied with an assessment will be
given to the applicant

RESSIEBEL R. BALANA

15 minutes

8.Signature of Building Official of Inspection Report and Certificate of Building
Inspection

Building Official signs the
inspection report and the Certificate.

III
OIC City Engineer /
Building Official

5 minutes

9.Release
Received 1 set Certificate
of Inspection Clearance
Recording and release of Certificate

Admin. Assistant VI

REYNALDO CHIUCO
Draftsman III
5 minutes


VI. REQUESTING BUILDING DATA

ABOUT THE SERVICE
The public may request from Office of Building Official (CEO) building data such as
the following:

Certified true copy of building permit
Certified true copy of Certificate of Use/Occupancy
Copy of Building plans
Other certifications

CLIENTS:


REQUESTING BUILDING DATA
Certified True copy of building permit & other
certifications
50.00

7:30 a.m. - 4:30 p.m 8:00 a.m. - 5:00 p.m

(No Lunch Break)
PROCESSING TIME:
1 hour


FLOWCHART:

REQUEST FOR
BUILDING DATA
CHECK DATA AVAILABILITY
PREPARE DATA
ORDER OF PAYMENT/PROCESSING

APPROVAL OF BUILDING OFFICIAL
RELEASE
92

BUILDING DATA APPLICATION STEPS:

THINGS TO DO
PROCESSING
Service Provider
1. Request for Building Data
Go to CEO and request
from the receiving
staff required building
data.
Entertain applicant by asking
what data is needed

JESUSA D.M VILLANUEVA
Admin. Assistant VI

5 minutes

2.Check Data Availability
Check if the requested data is
available and retrievable.

10 minutes
3.Preparation
Prepares requested data.

REYNALDO CHIUCO
Draftsman III
20 minutes
4. Payment of Fees
Client goes to the City
Treasurer Office to pay
the required fees.
If the Building Official approves
data requested for
release.
MA. FE G. NISAY
ADMIN. ASSISTANT VI
5 minutes

5.Approval of Building Data
Building data or certifications are
shown to the Building Official for
approval.

ENGR. MIGUEL A. SANCHEZ III
OIC City Engineer /
Building Official
15 minutes

6.Recording and Issuance of Building Data
Received 1 set copy of
Certificate of Building
Data
The issuance of therequested
building data is recorded and
released.

Admin. Assistant VI

MA. FE G. NISAY
ADMIN. ASSISTANT VI
5 minutes

VII. REQUESTING THE PREPARATION OF PLANS AND PROGRAMS

ABOUT THE SERVICE
One of the service s rendered by the Citys Engineers Office, specifically
the Construction Section, is the preparation of Plans and Programs of Work as
requested by Barangay Officials, private concerned citizen, and other offices and
departments of the City Government.
These usually are regarding repair and construction of:
Drainage Systems
Concrete Roads
Public and Government Buildings
Other Infrastructure Projects
These services are being provided to guide constituents in the
implementation of the proposed project especially regarding plans, specifications and
costs.

CLIENTS:

REQUIREMENTS:
Letter Request specifying the service needed

7:30 a.m. - 4:30 p.m 8:00 a.m. - 5:00 p.m

(No Lunch Break)
PROCESSING TIME:
For Horizontal - 2-4 days
For Vertical - 8-12 days


SITE INSPECTION
SUBMIT REQUEST
NOTATION OF CITY ENGINEER
PRE -EVALUATION
93

\

Plans and Programs of Work Application Steps:

THINGS TO DO
PROCESSING
TIME Applicant /Client
Service Provider
1. Submit Request
Submit request to the
personnel-in-charge.

Receives and records the request in
a logbook and submits the same to
the City Engineer.

MA. FE G. NISAY
ADMIN. ASSISTANT VI
3 minutes

2.Notation of the City Engineer

City Engineer evaluates the request
and endorses it to the Planning and
Programming Division.

III
OIC- City Engineer/Building
Official
3 minutes

3. Pre-Evaluation
Project Engineer evaluates and
assesses the request.

JESUS MANGALINDAN JR.
ENGINEER IV
10 minutes

4.Site Inspection and Investigation
Project Engineer talks to persons
and barangay officials concerned
on site.
! day

Engineer proceeds to survey work,
if a survey is needed.

SHARON L. CABILING
Engineer I

MYRA L. DELA CRUZ
Engineer I

JUDY GRACE G. CANLAS
Engineering Aide

JOHN ED FERNANDEZ
Engineering Aide

DON R. PIZARRO
Engineering Aide

1 day

5.Prepare Program of Work
Project Engineer prepares detailed
plans.

He then prepares detailed
estimate.

SHARON L. CABILING
Engineer I

MYRA L. DELA CRUZ
Engineer I

JUDY GRACE G. CANLAS
Engineering Aide

JOHN ED FERNANDEZ
Engineering Aide

DON R. PIZARRO
Engineering Aide

Horizontal
2-4 days

Vertical
8-12 days

6.Review Program of Work
Final review of plans and
programs.

JESUS MANGALINDAN JR.
ENGINEER IV
10 minutes

RECOMMENDING APPROVAL
REVIEW
APPROVAL OF PROGRAM
PREPARE PROGRAM OF WORK
94

7.Recommending Approval
City Engineer evaluates and
approves the plans and programs of
work.

III
OIC- City Engineer/Building
Official

5 minutes

8. Approval of Program

HON. JOSE ENRIQUE S. GARCIA
III
City Mayor
5 minutes



Engr. Miguel Sanchez
OIC City Engineer
G/F Floor City Hall Main
St. Joseph St., Brgy. Poblacion
City of Balanga,Bataan
Contact No. : (047) 791-1698
Email Add. : engineer@cityofbalanga.gov.ph


Engr. Miguel Sanchez
OIC City Engineer

Jesusa D.M. Villanueva
Administrative Assistant VI

Reynaldo Chiuco
Draftsman III
G/F Floor City Hall Main
St. Joseph St., Brgy. Poblacion
City of Balanga,Bataan
Contact No. : (047) 791-1698

95

CIVIL REGISTRY SERVICES

96

Province of Bataan
City of Balanga

BALANGA 2020:

Local Civil Registry Office
Ms. Marilyn C. Cruz City Registrar
Contact No. : (047) 237-7686
Email Add. : lcr@cityofbalanga.gov.ph

Vi si on:

An office which directly involves in bringing out new ideas that will improve civil
registry services and bring closer to the end users and contribute to nation building.

Mi ssi on:

To implement effectively civil registration rules and regulations and serve the
people with the highest degree of competence and integrity.

97

I.REGISTRATION OF BIRTH AND MARRIAGE CERTIFICATES

ABOUT THE SERVICE
Republic Act No. 3753 mandates the establishment of a civil register in the
Philippines where acts, events, legal instruments, and court decrees concerning the
civil status of person shall be recorded.

The birth of the child, being a vital event of a person, shall be registered within
thirty (30) days from the time of birth in the Civil Registrar of the city/municipality
where the birth occurred.

For ordinary marriage, the time for submission of the Certificate of Marriage is
fifteen (15) days following the solemnization of marriage while the marriage exempt
from license requirement, the prescribed period is thirty (30) days, at the place where
the marriage was solemnized.

CLIENTS:
- Parents/Guardian of the Newborn Child
- Secretary/Messenger of the Hospital
- Secretary/Messenger of the Church/RTC
- Pastor

REQUIREMENTS:
- Certificate of Live Birth
- Certificate of Marriage

FEE:
None

7:30 a.m. - 4:30 p.m 8:00 a.m. - 5:00 p.m

(No Lunch Break)

PROCESSING TIME:
6 minutes


THINGS TO DO
Processing
Service Provider
1. Client submits document to
the receiving staff.
-Receiving staff reviews/verifies
the contents and completeness of
the civil registry document.

-If there is an error, receiving
staff returns document to the
client for proper correction.

-If document is correct,
receiving staff will process and
submit civil registry document to
the City Civil Registrar or
authorized signatory for
approval.

ALL PERSONNEL

1-2 minutes
2. Client is asked to wait for a
while and have a seat while the
document is being processed.

-City Civil Registrar or
authorized signatory approves
and signs the document then
orders the document to be
registered.

MARILYN C. CRUZ
City Civil Registrar

-The document is being
registered.

-Two copies of the registered
document are retained as file
copy of the office and the other
one for NSO, Manila.

ALL PERSONNEL

1-2
minutes

1 minute
3. Client receives copy of
registered document and signs
in the log sheet.

The registered document is
release to the client.

ALL PERSONNEL

1 minute
(Processing time may exceed 6 minutes depending on the number of clients to be
served on that day)

98

II. REQUESTING CERTIFIED TRUE COPIES OF CIVIL REGISTRY
DOCUMENTS (Birth, Marriage, and Death Certificates)
AND OTHER CERTIFICATIONS

ABOUT THE SERVICE
A certified true copy of civil registry documents such as birth, marriage and
death certificates may be secured at the Office of the City Civil Registry.

CLIENTS:
- The requestor himself (with valid ID as proof of his identity)
- Parents/Guardian of the requestor (with valid ID as proof of his identity
and relationship to the owner of the document)

" Birth Available is P50.00/copy
" Marriage Available is P50.00/copy
" Death Available is P50.00/copy
" Other Certifications is P60.00/copy

7:30 a.m. - 4:30 p.m 8:00 a.m. - 5:00 p.m

(No Lunch Break)

PROCESSING TIME:
10 minutes


THINGS TO DO
Processing
Service Provider
1. Client submits request of
certified true copy of civil
registry document to the
receiving staff.
-Receiving staff verifies the
availability of record.
- If the record is not available in
the computer, the record will be
searched manually.

- If record is not registered, the
client is assigned to the
personnel who issues
requirements for late registration
of document.

1-2 minutes
- If record is available, the
Computer Operator asks client to
pay the corresponding fee at the
Office of the City Treasurer.

NERISSA M. ANILAO
Sr. Administrative Assistant II

MARIA FE D. SEVILLA

2. The client then pays the
required fee at the Office of the
City Treasurer.

-The CTO Collection Clerk
receives the payment.

2 minutes
3. Client returns at LCR and
hand the receipt to the
Computer Operator.

-The Computer Operator records
in the logbook the name of the
requested documents and O.R.
Number.
-She prepares and prints the
certified true copy of requested
civil registry document.
-She also reviews the correctness
of entries in the civil registry
documents and countersigns it.

NERISSA M. ANILAO

MARIA FE D. SEVILLA

2-3 minutes
4. He/she is advised to wait
until his/her request is given to
her/him.
- Civil Registrar of authorized
signatory approves and signs the
document.

MARILYN C. CRUZ

- The requested document is

NERISSA M. ANILAO

MARIA FE D. SEVILLA

1 minute

1 minute
5. Client claims the requested
document at the releasing desk
and signs in the log sheet.
- If the document has an error,
client returns it to the computer
operator for verification.

1 minute
99

- If the entry is correct, client
leaves the office satisfied
together with the requested
certified copy of document.

NERISSA M. ANILAO

MARIA FE D. SEVILLA
(Processing time may exceed 10 minutes depending on the cashier/clients at CTO
where to settle the payment and the number of clients to be served on that day)

III. REGISTRATION OF DEATH CERTIFICATES

ABOUT THE SERVICE
The responsibility of the nearest relative or spouse has knowledge of the death
to report the same within forty-eight (48) hours if the deceased died without medical
attendance at the City Health Office and ask them to make the Certificate of Death.

The City Health Officer shall examine and sign the death certificate and direct
the registration of the death certificate to the Office of the City Civil Registrar within
reglamentary period of thirty (30) days.

CLIENTS:
" Immediate Family/Relative of the Deceased Person
" Messenger of the Hospital

REQUIREMENTS:
" Certificate of Death
" Burial Permit / Transfer Permit / Cremation Permit

" Burial Permit is P50.00 (If the corpse will be buried in Balanga
City Cemetery)
" Transfer Permit is P50.00 (If the corpse will be buried in cemetery
outside Balanga City).
" Cremation Fee is P100.00.

7:30 a.m. - 4:30 p.m 8:00 a.m. - 5:00 p.m

(No Lunch Break)

PROCESSING TIME:
27 minutes


THINGS TO DO
Processing
Service Provider
1. Client submits document to
- The receiving staff examines
the document presented if it is
submitted timely or delayed.
- It must also be checked if
the form is properly filled up.

MARIA FE D. SEVILLA

ANALYN D. DE GUZMAN
Registration Officer II

NERISSA M. ANILAO

MA. THERESA M. VIGAYAN

1-2 minutes
2. The immediate family of the
deceased is asked to go to the
CHO for the signature of the
City Health Officer.

- The City Health Officer then
reviews and signs the document
as to the cause of death and
advised the client to return to
LCR together with the signed
document for registration.

DR. MARIANO ANTONIO BANZON
City Health Officer

15-20
minutes
3. Client comes back at CTO
for the payment of burial
permit.

- The CTO Collection Clerk

2 minutes
4. After the payment, he/she
comes back at LCR.

- City Civil Registrar or
authorized signatory approves
and signs the document then
orders the document to be
registered.

MARILYN C. CRUZ

1-2 minutes

100

5. Client is advised to wait
while the document is being
registered.
- The document is being
registered.
- Two copies of the registered
document are retained as file
copy of the office and the other
one for NSO, Manila.
- The registered document is

MARIA FE D. SEVILLA

ANALYN D. DE GUZMAN

NERISSA M. ANILAO


1 minute
6. Client receives copy of
registered documents and signs
in the log sheet.

(Processing time exceed 27 minutes depending on the cashier/clients at CTO where
to settle the payment for burial permit/transfer permit/cremation permit; the number
of clients to be served on that day and the travel time to proceed to the City Health
Office and comes back at LCR Office)

IV. REGISTRATION OF COURT ORDERS/DECREES AND REQUEST OF
ANNOTATED RECORD

ABOUT THE SERVICE

Like all other civil registry documents, court orders/decrees concerning the
status of a person shall be registered in the City Civil Registry Office where the court
is functioning, within ten (10) days after the decree/order has become final.

The following are registrable court decrees:
Decree of Legal Separation
Declaration of Nullity of Marriage
Declaration of Marriage as Null and Void
Court Orders in Adoption
Court Decisions or orders to correct or change entries in any
certificate of birth, marriage or death certificate.
Declaration of Presumptive Death
Repatriation or voluntary Renunciation of Citizenship
Court Decision recognizing or acknowledging of natural children
impugning or denying such recognition or acknowledgement
Judicial determination of maternity affiliation
Aliases

CLIENTS:

" Owner of the document to be processed if the person is of legal age
" Immediate family / relative of owner of the document
" The person who filed the petition at court

REQUIREMENTS:

" Original and certified copy of the court order
" Certificate of Finality
" Certificate of court registration issued by the concerned
Municipal/City Civil Registrar where the court order was issued
" Civil registry documents such as birth, marriage and death
certificate.


" Registration of Court Order is P500.00
" Certified Xerox Copy of Court Order is P30.00/page
" Endorsement is P150.00
" Certified true copy of annotated civil registry document is P50.00
" Incidental expenses like photocopying of documents and mailing
expenses will be shouldered by the client.
7:30 a.m. - 4:30 p.m 8:00 a.m. - 5:00 p.m

(No Lunch Break)
PROCESSING TIME:
52 minutes


THINGS TO DO
Applicant/Client
Service Provider
Processing
Time

1. Client submits necessary
documents on court order to

- The Assistant City Civil
Registrar checks the validity and

101

the Assistant City Civil
Registrar.
completeness of the documents.

- If complete, he processes court
petition, if not, returns it to the
client for completion.
- Original civil registry document
is being retrieved by the
bookbinders.

EDWIN REYES BANZON
Asst. City Civil Registrar

MARIA FE D. SEVILLA

MARIA TERESA C. SITON

5-10
minutes
2. The client is advised to
pay the corresponding fees
at the City Treasurers
Office.

2 minutes
3. The client is told to wait
while the court order is
being listed by the Asst.
City Civil Registrar in the
Register of Books of Court.

- Preparation and typing of proper
annotation is being done to the
original civil registry document.
-Preparation and printing of
certification of registration of
court order, certified true copy of
civil registry documents with
annotated court order and
endorsement letter to NSO,
Manila.

EDWIN R. BANZON

ADRIAN F. PANGAN
Registration Officer I

15-20
minutes

-City Civil Registrar reviews,
approves and signs the original
documents with annotation of
court order, as well as its

MARILYN C. CRUZ

5-10
minutes

- The registered document is

4. The client receives
his/her personal copy of
document with annotated
court order and signs in the
log sheet.

- The bookbinder files the original
annotation together with its
pertinent papers regarding the
court order.
- The other set of copies of court
order will be forwarded to the
PSO.


ROSA M. MOSEROS


5-10
minutes
where to settle the payment of fee, ; the time that the person photocopied his
documents; and the number of clients to be served on that day)

V. REGISTRATION OF LEGAL INSTRUMENTS/ LEGITIMATION OF
NATURAL CHILD

ABOUT THE SERVICE

As a general rule, all legal instruments shall be registered in the civil registry of
the place where they were executed except the following:
Affidavit of Reappearance where the parties to the
subsequent marriage are residing;
Marriage Settlement where the marriage was recorded;
Admission of Paternity; and
Acknowledgement, Legitimation, Voluntary Emancipation of
Minor, Parental Authorization or Ratification of Artificial
Insemination where the birth of the child was recorded.

Not falling under the aforementioned exceptions are the following registrable
instruments:
Acknowledgment;
Acquisition of citizenship;
Certificate of Legal Capacity of Contract Marriage;
Option to elect Philippine citizenship;
102

Partition and distribution of properties of spouses and delivery
of the childrens legitimate; and
Waiver of rights interests of absolute community.

All legal instruments executed abroad shall be registered in the Civil Registry
Office of Manila.

CLIENTS:

" Parents/Guardian of the Child

REQUIREMENTS:

Acknowledgment
Birth Certificate of the Child
Affidavit of Acknowledgment/Paternity
Valid ID and Community Tax Certificate of the Father
Baptismal Certificate or any document proving that the father
acknowledges his child
Acknowledgment Fee

Legitimation
Birth Certificate of the Child
Affidavit of Legitimation of Parents
Marriage Contract of Parents
Certificate of No Marriage (CENOMAR) of Parents
Legitimation Fee


" Acknowledgment fee is P100.00
" Legitimation Fee is P300.00
" Birth Available with Annotation is P50.00
" Endorsement Fee is P150.00


7:30 a.m. - 4:30 p.m 8:00 a.m. - 5:00 p.m
(No Lunch Break)
PROCESSING TIME:
49 minutes

THINGS TO DO
Processing
Service Provider
requirements for legal
instruments to the receiving
staff.
-Receiving person checks the
validity and completeness of
required documents.
- If complete, receiving person
processes the legal instrument.
- If not, requirements are returned
to the client for completion.

ADRIAN F. PANGAN

MARIA FE D. SEVILLA


5-7
minutes

2. The client is advised to pay
the corresponding fees at the
City Treasurers Office.


2 minutes

3. The client is instructed to
wait while the legal instrument
is being listed in the Registry
Book of Legal Instruments.

- Original civil registry document
is being retrieved.
- Preparation and printing of
certification of legal instrument,
certified true copy of civil registry
documents with annotated legal
instrument and endorsement letter
to NSO, Manila.

ADRIAN F. PANGAN

MARIA FE D. SEVILLA


15-20
minutes
103

NERISSA M. ANILAO

ANALYN D.DE GUZMAN

- City Civil Registrar reviews,
approves and signs the original
legal instrument, as well as its

MARILYN C. CRUZ

- After the signed documents had
been segregated, the document is

5-10
minutes

4. The client receives his/her
personal copy of document
with annotated legal
instrument and signs in the log
sheet.

- The bookbinder files the
original civil registry documents
with annotation together with its
legal instrument.
- The other set of copies of court
order will be forwarded to the
PSO.


ROSA M. MOSEROS


5-10
minutes
where to settle the payment of fee; the time that the person photocopied his
documents; the number of clients to be served on that day)

VI. REQUESTING ENDORSEMENT OF CIVIL REGISTRY DOCUMENTS
(Birth, Marriage, and Death Certificates) TO THE OFFICE OF THE CIVIL
REGISTRAR-GENERAL

ABOUT THE SERVICE
As a rule, all civil registrars shall submit civil registry documents to the Office
of the Civil Registrar-General (OCRG) thru their respective NSO Provincial Offices.

There are instances when the NSO cannot issue copy/copies to the interested
party because their Office have no available record in its archive, or the current
document is still with the Provincial Statistics Office being processed.

To facilitate the issuance of requested documents, the concerned Provincial
Statistics Office (PSO) or Civil Registrar is required to submit or endorse the needed
document on a piecemeal basis to the NSO.

CLIENTS:
" Owner of the documents to be processed if the person is of legal age
" Parents/Guardian of the documents owner
"
REQUIREMENTS:
" NSO Negative Result Certification

" Certified True Copy of Civil Registry Document is P50.00/copy

7:30 a.m. - 4:30 p.m 8:00 a.m. - 5:00 p.m
(No Lunch Break)

PROCESSING TIME:
34 minutes


THINGS TO DO
Processing
Service Provider
1. Client presents his NSO
Negative Result Certification
to the receiving staff and asks
for an endorsement letter.
- The receiving staff verifies from
the archive whether the record for
endorsement is available.
- Search is made in the data

5-10
minutes
104

base and in the archive.

NERISSA M. ANILAO

ANALYN D. DE GUZMAN

MARIA FE D. SEVILLA


2. NSO Negative Result
Certification is submitted to

- If the record is available, the
receiving staff receives the
certification and asks the client to
pay at CTO.

NERISSA M. ANILAO

ANALYN D. DE GUZMAN

MARIA FE D. SEVILLA


1-2
minutes

3. The client then pays the
required fees at the Office of
the City Treasurer.


2 minutes

4. The official receipt is being
handed to the Computer
Operator.

- The Computer Operator records
in the logbook the name of the
requested documents and O.R.
Number.

NERISSA M. ANILAO

ANALYN D. DE GUZMAN

1-2
minutes
5. The client is advised to wait
while his papers are being
processed.
- Computer Operator prepares and
prints the certified true copy of
the civil registry document to be

5-10
minutes
endorsed to NSO together with
the endorsement letter.

NERISSA M. ANILAO

ANALYN D. DE GUZMAN

- Civil Registrar or authorized
signatory reviews, approves and
signs the document.

MARILYN C. CRUZ

" After the signed documents
had been segregated, the
document is release to the
client.

2-3
minutes

6. Client is given the certified
copy of civil registry
document and endorsement
letter.

- Client is instructed to mail all
the documents to NSO, Quezon
City through LBC Express or any
courier and make the follow up
after 2-3 days upon mailing.

NERISSA M. ANILAO

ANALYN D. DE GUZMAN

MARIA FE D. SEVILLA


2-5
minutes
7. After he has given the
instructions, client signs in the
log sheet.

where to settle the payment of fee; the time that the person photocopied his
documents; and the number of clients to be served on that day)

105

VII. LATE REGISTRATION OF CIVIL REGISTRY DOCUMENTS
(Birth, Marriage and Death Certificates)

ABOUT THE SERVICE

Delayed registration of birth, marriage and death like ordinary registration
made at the time of the event shall be filed at the Office of the City Civil Registrar
of the place where the event took place, following the lapse of the reglamentary
period to register.

CLIENTS:

REQUIREMENTS:
" Affidavit of Two (2) Disinterested Persons
" Affidavit of Mother
" Medical Record/Certification from the Hospital
" Baptismal
" Health Card or Baby book
" School Records
" Barangay Certification
" Voters Certification from COMELEC
" ID & Community Tax Certificate of Father (if not married)
" ID & Community Tax Certificate of Mother

FEE:
None

7:30 a.m. - 4:30 p.m 8:00 a.m. - 5:00 p.m
(No Lunch Break)
.
PROCESSING TIME:
20 minutes


THINGS TO DO
Processing
Service Provider

1. Client presents his NSO
Negative Result Certification to

- The receiving staff verifies
from the archive whether the

the receiving staff. record for late registration is not
really registered.
- Search is made in the data
base and in the archive.

MARIA FE D. SEVILLA



2-5
minutes

2. Client is instructed to show
and submit all supporting
documents.

- The receiving staff reviews the
requirements.

- Client is being interviewed
and instructed to see the City
Civil Registrar to administer
their oath in the affidavit of
delayed registration.

recorded in the record book and
advises the client to come back
after 10-day reglamentary
publication period.

MARIA FE D. SEVILLA



5-10
minutes

3. Client comes back after 10
days to claim his newly
registered civil registry
document.

- After the approval of the CCR,
the document is being released
and the client signs in the log
sheet.

MARILYN C. CRUZ

2-5
minutes
106


MARIA FE D. SEVILLA



(Processing time may exceed 20 minutes depending on the number of clients to be
served on that day and the client will come back after 10 days posting period)

VIII. APPLYING FOR A MARRIAGE LICENSE

ABOUT THE SERVICE

The local civil registrar of the city or municipality shall issue a marriage license
where either contracting party habitually resides, except in accordance with Chapter
2 of this Code (Article 9, Family Code of the Philippines).

Where a marriage license is required, each of the contracting parties shall file
separately a sworn application for such license with the proper local civil registrar of
the place where either or both of the contracting parties reside.

The license shall be valid in any part of the Philippines for a period of one
hundred twenty (120) days from the date of issue, and shall deemed automatically
cancelled at the expiration of said period if the contracting parties have not made use
of it.

CLIENTS:
" Contracting parties
" Parents of the applicant

REQUIREMENTS:
" Certified True/Xerox Copy of Birth Certificate of both contacting
parties
" Valid IDs of the applicants
" Pre-Marriage Counseling (Family Planning) Certificate from
POPCOM
" Marriage Counseling Certificate from DSWD
" Parental consent if applicant is 18 yrs. Old but below 21 yrs. Old
" Parental advice if applicant is 21 yrs. Old but below 25 yrs. Old
" At least one of the contracting parties must be a resident of the
place where the local civil registry office is located.
" Certificate of No Marriage from NSO if applicant is 25 yrs. Old
and above
" Legal Capacity to Marry (If one of the contracting parties is a
foreigner)

" Application for Marriage License if P200.00
" Seminar Fee is P150.00
" License Fee is P2.00

7:30 a.m. - 4:30 p.m 8:00 a.m. - 5:00 p.m
(No Lunch Break)
PROCESSING TIME:
39 minutes

THINGS TO DO
Processing
Service Provider
1. Applicants present their
requirements to the receiving
staff.
-The receiving staff
examines/verifies the submitted
pertinent requirements for the
application.

MYLENE C. TAPAN

MARIA FE D. SEVILLA

2-5
minutes
2. Applicants are interviewed.

- Receiving staff interviews the
applicants.

- Typing of application for
marriage license.

- Client is instructed to review
and check the information on the
prepared application.

- Applicants and parents sign
in the application and

15-20
minutes
107

consent/advise after checking the
information.

MYLENE C. TAPAN

MARIA FE D. SEVILLA

3. Clients are advised to pay the
corresponding fee for the
application made at the City
Treasurers Office.

2 minutes
4. They come back at LCR office
to give the OR.
recorded in the record book, as
well as its OR Number and
receiving staff advises the
applicants to come back after 10-
day posting period.
- They were also advised to
attend the Family Planning
Seminar in POPCOM and
Marriage Counseling in CSWD.

MYLENE C. TAPAN

MARIA FE D. SEVILLA

1-2
minutes
5. After the 10-day posting
period, on the 11
th
day, the
applicants will come back at
LCR for the release of their
license.
- The receiving staff then
reviews the requirements of the
applicants, only if it has been
found out that the documents are
complete, the license will be
prepared. (The receiving staff
makes sure that the applicants
had attended the Family
Planning Seminar in POPCOM
and Marriage Counseling in the
CSWD.)

- The license is now being
prepared.

- CCR verifies, approves and
5 -10
minutes
signs the license.
- License is release to the
applicants.
MYLENE C. TAPAN

MARIA FE D. SEVILLA

MARILYN C. CRUZ
6. Applicants sign in the
receiving log book.

( Processing time may exceed 39 minutes depending on the cashier/clients at CTO
where to settle the payment of fee; the time that the person photocopied his/her
requirements; the number of clients to be served on that day ; and the applicants will
come back after 10days - 10 days posting period, on the 11
th
day is the release).

IX. FILING PETITION FOR CORRECTION OF CLERICAL ERROR (CCE)
AND CHANGE OF FIRST NAME (CFN) THROUGH R.A. 9048

ABOUT THE SERVICE

Republic Act 9048 is an act authorizing the city or municipal civil registrar or
the consul general to correct clerical or typographical error in any entry and/or
change of first name or nickname in the civil register without need of a judicial
order, amending for this purpose, Article 376 and 412 of the Civil Code of the
Philippines. It took effect on 22 April 2001.

CLIENTS:

REQUIREMENTS:
For Correction of Clerical Errors (CCE)
NSO Authenticated and Certified True copy of the certificate
containing the alleged erroneous entry or entries
Birth Certificate of father/mother/brother/sister/son and
daughter.
Marriage Contract of petitioner (if married)
Marriage Contract of parents
Baptismal Certificate
School Records (Form 137, 138 or Transcript of Record)
Driver License, PRC ID, SSS ID, Postal ID, Senior Citizen ID
108

Insurance Record
Passport
Residence Certificate
Voters Affidavit
Note: 2 copies each

For Change of First Name (CFN)
NSO Authenticated and Certified True copy of the certificate
containing the alleged erroneous entry or entries
NBI Clearance (not older than 1 year old)
Latest Police Clearance
Certificate of employment (if employed)
Affidavit of non-employment (if not employed)
Copy of business permit (if engaged in business)
Baptismal Certificate
Marriage Contract (if married)
Voters Affidavit (if 18 years old and above)
Publication in local newspaper (2 consecutive week)
School Record
Drivers License
Residence Certificate
Note: 2 copies each

" Filing Fee for Correction of Clerical Error is P1,000.00 (Note: This
does not include incidental expenses like mailing expenses and
notarial fee which may range more or less P300)
" Filing Fee for Change of First Name is P3,000.00 (Note: This does
not include incidental expenses like mailing expenses and notarial
fee which may range more or less P300 and P2000 or more for
publication fee in a local newspaper and client may go directly to
the publisher of their choice)
" Migrant Petition Fee is P500.00
" Finality Fee of P200 after the CRG has affirmed the filed petition
" Incidental expenses like photocopying of documents

7:30 a.m. - 4:30 p.m 8:00 a.m. - 5:00 p.m
(No Lunch Break)

PROCESSING TIME:
2 hours and 14 minutes for document processing and 10 days for posting
2-3 months waiting period for the affirmation of the CRG


THINGS TO DO
Processing
Service Provider
1. Petitioner presents his
problem about his registry record
to the CCR.
- After carefully examining the
problem, CCR informs the
petitioner whether his problem
falls into CCE or CFN.

MARILYN C. CRUZ

5-10
minutes
2. Petitioner is advised to submit
the necessary supporting
documents before filing a
petition.

- CCR gives the petitioner the
list of the requirements that must
be submitted.

MARILYN C. CRUZ

2 minutes
3. Petitioner submits the
necessary documents for filing a
petition for CCE or CFN under
R.A. 9048 to the City Civil
Registrar.

- CCR checks and verifies if
the documents presented are
authentic, complete, and duly
certified.
- If complete, she processes
petition, if not, returns it to the
client for completion.
- Original civil registry
document is being retrieved by
the bookbinders.

MARILYN C. CRUZ

MARIA FE D. SEVILLA

5
Minutes

4 minutes
4. After checking, the petitioner
pays the corresponding filing fee
at the CTO.
- Petitioner submits the OR to
the CCR.
- Petitioner is advised to wait
while his petition form is being
accomplished.

After the preparation, the
petitioner is asked to sign his
petition.
5 minutes

5 minutes
109

MARILYN C. CRUZ

MARIA FE D. SEVILLA

5. Petitioner brings his petition
and supporting documents to the
CCR for review.

- After that, petitioner is advised
to go to a notary public to
administer his oath.
- CCR then signs the petition if it
is granted or denied.

MARILYN C. CRUZ

- Petition will be posted for 10
days.
- Computer Operator prepares
and prints the Record Sheet,
Notice for Posting and
Certificate of Posting.
- After the 10-day posting
period, CCR approves the
petition and signs the Record
Sheet, Notice for Posting and
Certificate of Posting.

ANALYN D. DE GUZMAN

15-30
minutes

5-10
minutes

1 -5 days
after the
posting
period
- The petition after the approval
of CCR is submitted to NSO,
Sta. Mesa for affirmation.

MARILYN C. CRUZ

6. Client is advised to follow up
his petition after two (2) months.

- Once affirmed by CRG, the
CCR will prepare the Certificate
of Finality. This includes
retrieval and photocopy of
documents and typing Marginal
Annotation on affected
document.
-Then segregation of papers and
release of approved petition of
1 hour
client.

MARILYN C. CRUZ

ADRIAN F. PANGAN

EDWIN R. BANZON
City Asst. Civil Registrar

7. Client receives his personal
copy of annotated document.
-The bookbinder files the
original civil registry documents
with annotation together with its
R.A. 9048.

-The other set of copies of R.A.
9048 will be forwarded to the
PSO.


ROSA M. MOSEROS


2-3
minutes
( Processing time may exceed 2 hrs. and 14 minutes depending on the time that the
person photocopied / completed the requirements needed; the cashier/clients at CTO
where to settle the payment of fee; and the number of clients to be served on that
day)

For correction of clerical error, the client will come back after 15 days ( 10 working
days for posting period and 5 days for the approved petition of the MCR0 and

For change of first name, the client will come back after 2-3 weeks (There will be a
local newspaper publication of the said petition for 2 consecutive weeks.)

110

X. REGISTRATION OF AN ACT ALLOWING ILLEGITIMATE CHILD TO
USE THE SURNAME OF THEIR FATHER (AUSF)THROUGH R.A. No. 9255

ABOUT THE SERVICE

Republic Act No. 9255 (An Act Allowing the Illegitimate Child to Use the
Surname of their Father, Amending for the Purpose Article 176 of Executive Order
209, Otherwise known as the Family Code of the Philippines) was signed by
President Gloria Macapagal-Arroyo on 24 February 2004 and took effect on 04
March 2004.
The law applies to illegitimate children whose births are either not yet registered
or were previously registered under the surname of the mother whether born before
or after the effectivity of R.A. No. 9255. Specifically, this law applies to illegitimate
children born on or after August 3, 1988.

CLIENTS:
" Parents/Guardian of the child

REQUIREMENTS:
" Birth Certificate of the Child
" Affidavit to Use the Surname of the Father
" Valid ID and Community Tax Certificate of the Father
" Valid ID and Community Tax Certificate of the Mother (as
conforme that she has no objection for the said AUSF)
" AUSF Fee

" AUSF Fee is P300.00
" Certified True Copy of Civil Registry Document with Annotation
is P50.00/copy

7:30 a.m. - 4:30 p.m 8:00 a.m. - 5:00 p.m

(No Lunch Break)

PROCESSING TIME:
40-50 minutes


THINGS TO DO
Processing
Service Provider

requirements for AUSF to the
receiving staff.

- Receiving person checks the
validity and completeness of
required documents.
- If complete, receiving person
processes the AUSF.
- If not, requirements are returned to
the client for completion.

ADRIAN F. PANGAN

MARIA FE D. SEVILLA


5-7
minutes
pay the corresponding fees at
the City Treasurers Office.


2 minutes
3. The client is advised to
wait while the AUSF is being
listed in the Registry Book of
Legal Instruments.

- Preparation and printing of
certification of AUSF, certified true
copy of civil registry documents
with annotation and endorsement
letter to NSO, Manila.

ADRIAN F. PANGAN

MARIA FE D. SEVILLA


NERISSA M. ANILAO

15-20
minutes
111

ANALYN D. DE GUZMAN

- City Civil Registrar reviews,
approves, and signs the original
AUSF, as well as its supporting
documents.

MARILYN C. CRUZ

- After the signed documents had
been segregated, the document is

5-10
minutes

4. The client receives his/her
personal copy of document
with annotated AUSF and
signs in the log sheet.

- The bookbinder files the original
annotation together with its
AUSF.
- The other set of copies of AUSF
will be forwarded to the PSO.


ROSA M. MOSEROS


5-10
minutes
(Processing time may exceed up to 1 hour depending on the time that the person
photocopied / completed the requirements needed; the cashier/clients at CTO where
to settle the payment of fee; and the number of clients to be served on that day)

XI. REQUESTING NSO AUTHENTICATED COPY OF CIVIL REGISTRY
DOCUMENTS (Birth, Marriage , Death Certificates and CENOMAR) ON
SECURITY PAPER (SECPA) THROUGH BREQS PROGRAM

ABOUT THE SERVICE
The BREQS is a scheme where NSO authorizes a partner to receive requests for
NSO-issued copies and certifications of civil registry documents from the public and
issue the documents to its clientele. The authorized partner becomes known as a
BREQS User. The actual processing of the requests is done by the Serbilis Outlet
assigned to service the BREQS User. At present, the following documents can be
applied through the BREQS User:

Copies of birth, marriage and death documents,
Copies of Annotated or endorsed documents provide copies of
said documents have already been issued by NSO previously,
and
Certificates of No Record of Marriage (Singleness)

The documents resulting from applications applied through BREQS are same as
what clients can get if they go to a Serbilis Outlet and file the applications there
instead.

City Civil Registry Office of Balanga is one of the offices that cater this service.

CLIENTS:
" The Requestor himself
" Parent/Guardian of the Requestor

" NSO Birth Certificate is P315.00 as approved by City Ordinance
(P175 service charge paid at CTO / P140 NSO Fee )
" NSO Marriage Certificate is P315.00 as approved by City
Ordinance
" NSO Death Certificate is P315.00 as approved by City Ordinance
" NSO CENOMAR is P315.00 as approved by City Ordinance
(P120 service charge paid at CTO / P195 NSO Fee)

Note: Acknowledgment slip is being issued to the client as temporary
receipt and the machine validated OR from NSO is attached to the
document once released.

7:30 a.m. - 4:30 p.m 8:00 a.m. - 5:00 p.m
(No Lunch Break)
PROCESSING TIME:
25 minutes

THINGS TO DO
Processing
Service Provider
1. Client requests/fill ups the
appropriate Application Form
at the receiving staff.
- The receiving staff reviews the
accomplished forms for
completeness and correctness of
entries.

5-7
minutes
112


ADRIAN F. PANGAN

MYLENE C. TAPAN

ROSA M. MOSEROS

2. When the information in
the Application Form has
passed the review, request the
payment from your client.


2 minutes
3. He/she comes back at LCR
to give the OR.
- The receiving staff records in the
logbook the name of the requested
documents and O.R. Number.
- Receiving staff prepares two (2)
copies of the AS for each
Application Form.
- Indicate in the form the date and
time when the client can return to
claim the results.
- Issue one copy of the AS to the
client and keep the other copy for
reference.
- Advise the client to return on the
document release date(s) indicated
in the AS and to bring the AS on his
return.
- Inform the client that the AS
shall be used to claim the document
requested.

1 minute

5-7
minutes
-Likewise, inform the requester that
the OR shall be issued upon the
release of the document requested.
- Remind the client that, in the case
of requests for copies of birth
certificate, authorization and
identification documents must be
presented in claiming the document
when the claimant is not the owner.

3-5
minutes


ADRIAN F. PANGAN

MYLENE C. TAPAN

ROSA M. MOSEROS

4. Client comes back on the
date of release.
- The document is being prepared
and let the client sign in the
receiving copy and log sheet.


ADRIAN F. PANGAN

MYLENE C. TAPAN

ROSA M. MOSEROS

2-3
minutes
where to settle the payment of fee; the number of clients to be served on that day and
how long the client fills up the form).

XII. REGISTRATION OF OUT-OF-TOWN REPORT OF BIRTH
CERTIFICATE

ABOUT THE SERVICE

Out-of-town reporting of birth occurs when the Certificate of Live Birth is
presented to the civil registrar of a city or municipality, which is not the place of
birth, not for registration but to be forwarded to the civil registrar of the city or
municipality where the birth occurred and where it should be registered.

CLIENTS:
" Parents/ Guardian of the documents owner

113

REQUIREMENTS:

" Certificate of Live Birth
" Affidavit of Two (2) Disinterested Persons
" Affidavit of Mother
" Corroborating Statement
" Medical Record/Certification from the Hospital
" Baptismal
" Health Card or Baby book
" School Records
" Barangay Certification
" Voters Certification from COMELEC
" Community Tax Certificate of the Applicant

FEE:
" Out-of-Town Registration Fee is P100.00
" Incidental expenses like photocopying of documents, mailing
expenses and filing fee which may range from P300-P500 will be
shouldered by the client.

7:30 a.m. - 4:30 p.m 8:00 a.m. - 5:00 p.m
(No Lunch Break)

PROCESSING TIME:
1 hour and 9 minutes


THINGS TO DO
Processing
Service Provider
1. Client submits documents
to the receiving staff.
- Receiving staff reviews/verifies the
contents and completeness of the
civil registry documents, as well as
its attachments.

MARIA FE D. SEVILLA


5-10
minutes
2. Client waits while his
papers are processed.
- If documents are correct and
complete, all the submitted
documents will be processed by the

30-45
minutes
receiving staff.
- An out-of-town registration letter
will then be accomplished.
- The receiving staff then submits
civil registry documents to the City
Civil Registrar or authorized
signatory for approval.

MARIA FE D. SEVILLA


NERISSA M. ANILAO

ANALYN D. DE GUZMAN

pay the corresponding fee at
the City Treasurers Office.


2 minutes
- City Civil Registrar or authorized
signatory reviews the attachments
and approves/signs in the Affidavit
for Delayed Registration of Birth
(back of the birth form) and out-of-
town registration letter.

MARILYN C. CRUZ

2-5
minutes
. After the signed documents had
been segregated, client is advised to
mail the processed document at LBC
Express or any other courier and he
is asked for his contact number. He
will then be informed if his papers
will be approved and has been
registered.

MARIA FE D. SEVILLA


2-5
minutes
114

3. Client receives a notice
that his document has been
registered.

- The client is tasked to sign in the
receiving copy and in the visitors
log sheet.

MARIA FE D. SEVILLA


1-2
minutes
(Processing time may exceed 1 hour and 9 minutes depending on the cashier/clients
at CTO where to settle the payment of fee and the number of clients to be served on
that day)

XIII. REGISTRATION OF FOUNDLING/ABANDONED CHILDREN

ABOUT THE SERVICE

Foundling is a deserted or abandoned infant or a child found, with parents,
guardian, or relatives being unknown, or a child committed in an orphanage or
charitable or similar institution with unknown facts of birth and parentage.

Period of Registration of Foundling
If the registering person is the finder, the report by him to the local civil registrar
must be made within 30 days from the date of finding. If the registering person is the
DSWD or the orphanage, the report to the local civil registrar must be made within
30 days from the date when the child was taken into custody. Any report made after
the 30-day period shall be considered delayed, and the registrant shall be required to
state in a sworn statement the reason or reasons of the delay.

Duties of the Finder in case of Foundling
Immediately after finding a foundling, the finder shall report the case to the
Barangay Captain of the place where the foundling is found, or to the police
headquarters, whichever is nearer or convenient to the finder. When the report is
duly noted either by the Barangay Captain or by the police authority, the finder may
keep the child under his care or may commit the child to the care of the DSWD, or to
a duly licensed orphanage or charitable or similar institution.
In case the finder is awarded the custody of the foundling, he shall give name to
the child and shall report the same to the local civil registrar of the city or
municipality where the child is found, otherwise, the giving of name to the child and
its registration as foundling shall be the responsibility of DSWD or of the orphanage
or similar institution where the child is committed.

CLIENTS:
The finder of the child

REQUIREMENTS:
" Certificate of Foundling accomplished correctly and completely
" Affidavit of finder stating the facts and circumstances surrounding
the finding of the child
" Certification of the Barangay captain or police authority regarding
the report made by the finder.

FEE:
None

7:30 a.m. - 4:30 p.m 8:00 a.m. - 5:00 p.m
(No Lunch Break)

PROCESSING TIME:
1 hour and 5 minutes


THINGS TO DO
Processing
Service Provider
1. Client submits documents to
- Receiving staff reviews/verifies
the presented documents.
- If documents are correct and
complete, receiving staff
processes the registration.

EDWIN R. BANZON

MARIA FE D. SEVILLA

5-10
minutes
2. Client waits while his papers
are processed.
- All the submitted documents
will be processed.
- The receiving staff prepares
the certificate of foundling per
data supplemented by the finder.

EDWIN R. BANZON

MARIA FE D. SEVILLA

30-45
minutes
- City Civil Registrar or
authorized signatory evaluates

2-5
115

reviews the attachments and
approves/signs the document.

MARILYN C. CRUZ

minutes
3. Client is advised to return
the signed documents to the
receiving staff for registration.

registered to the Registry Book of
Foundling.
- Client receives his personal
copy.

EDWIN R. BANZON

MARIA FE D. SEVILLA

2-5
minutes

4. Client is also asked to sign
in the receiving copy and in the
visitors log sheet.

(Processing time may exceed 1hour and 5 minutes depending on the number of
clients to be served on that day)


Ms. Marilyn C. Cruz
Contact No. : (047) 237-7686


Edwin R. Banzon
Contact No. : (047) 237-7686

116

HEALTH SERVICES

117

Province of Bataan
City of Balanga

BALANGA 2020:

City Health Office
Dr. Mariano Antonio T. Banzon City Health Officer
Contact No. (047) 237-4333
Email Add. : health@cityofbalanga.gov.ph

Vi si on:

A world Class wellness center with competent and committed health workers that
promotes the well-being and protects the health of the City populace.

Mi ssi on:

To intensify implementation of the DOH Programs, continually create/improve the
physical and social environments, expanding the community resources and develop
health workers to their maximum potentials

118

I. SECURING SANITARY PERMIT AND HEALTH CARD

ABOUT THE SERVICE

The City Health Office issues Sanitary Permit to operate in all business
establishments after the completion of the required supporting documents and after
the actual inspection of establishments.
Health Card is being issued to Operators and Employees after submission of
required laboratory examinations including physical/medical examinations of food
handlers by the City Health Officer/Physicians.

CLIENTS:
Operators of Commercial and Food Establishments
Food Handlers

REQUIREMENTS:
(For Health Cards)
Accomplish application form for health card
Results of Laboratory Examinations ( from DOH Accredited Laboratory
Occupational Tax ( P 100.00)
Residence Certificate)
2 pcs 1x 1 picture
(For Sanitary Permit)
Barangay Business Permit
Zoning/Locational Clearance (New Stabs.)
Occupancy Permit ( Newly Constructed)
Annual Inspection ( For Renewal)
Inspection Report of Sanitary Inspector ( Newly Constructed/Renovated)
Result of Water Analysis ( Not more than 3 months old)
Pest Control Contract of Service
Photocopy of Health Cards of Employees ( Food Establishment)

FEE:
Fee is included when applying for Business/Mayors Permit (Sanitary
Permit fee depends on the type of business/establishment and payment should be
made at One-Stop Shop)

7:30 a.m. - 4:30 p.m 8:00 a.m. - 5:00 p.m
(No Lunch Break)

PROCESSING TIME:
For Health Card: 8 minutes and 35 seconds
For Sanitary permit: 1 hour (excluding travel time)

THINGS TO DO
Processing
Service Provider
For Health Card:
Ask for Health Card Application
form from S.I. on duty.

Fill up the application form
and submit to S.I. on duty.

Provide the necessary form
needed by the applicant.

Sanitary Inspector
on Duty

1 minute
Presentation & Submission of
Laboratory Results.( By the
Applicant/Client)

Receive, review, and check the
necessary details / information
and requirements of the
application form.

Sanitary Inspector
on Duty
1 minute
Assessment /Verification of
submitted requirements.

Sanitary Inspector
on Duty

2 minutes

Register Applicant/Client at
Record Book.

Sanitary Inspector
on Duty

30 seconds

Processing/Typing of Health
Card.
-Advise the client to wait.

Sanitary Inspector
on Duty

1 minute
Submit accomplished Health
Card to City Health Officer for
approval/signature and for
Medical Examinations and
debriefing.

Dr. Mariano Antonio T.
BanzonCity Health Officer

3 minutes
-Claiming of approved health
card.

Releasing of Approved Health
Card
Sanitary Inspector
On Duty
5 seconds

119

List of Sanitary Inspector Day of Duty
1. Dennis dela Cruz Monday (Whole day)
2. Artemio Ellano Tuesday and Wednesday (a.m. only)
3. Alberto Dizon Thursday & Friday (a.m. only)
4. Benjamin Andres Monday-Friday (no available RSI on duty
5. Claudia Manalansan Monday Friday (no available RSI on duty)

FOR SANITARY PERMIT

THINGS TO DO
Processing
Service Provider
1. Presentation and Submission
of required documents to SI on
duty.

Provide the client with a short
briefing

Engr. William A. Orozco
Sanitary Engineer

Sanitary Inspector
On Duty

30 seconds

Review and Verification of
documents submitted.

Advise the client of the
completion of the requirements
and flow of issuance.

Sanitary Engineer

Sanitary Inspector
On Duty

2 minutes

Inspection of Establishment ( for
New and Renovated
Establishment)

Ocular inspection and
recommended actions to be
undertaken by the owner

Sanitary Engineer

Sanitary Inspector
On Duty

30-45
minutes
(Travel
Time not
included)
Register Establishment at record
book.

Sanitary Engineer

Sanitary Inspector
On Duty

30 seconds
Processing / Typing of Sanitary
Permit

Advise the client to wait

Sanitary Inspector
On Duty
3 minutes

Submit Accomplished sanitary
permit for review and
recommend approval by Sanitary
Engineer and signature/approval
of the City Health Officer.

Sanitary Engineer

Dr. Mariano Antonio T.
Banzon City Health Officer
Contact No. (047) 237-4333

2 minutes
Claim the sanitary Permit

Releasing of Sanitary Permit

Sanitary Inspector
On Duty
5 seconds
(Allowable period of extension of 2- 3 days depending on the completeness of the
requirements and number of clients to be served on that day)

II. SECURING A MEDICAL/DEATH/MEDICOLEGAL CERTIFICATE

ABOUT THE SERVICE
Government Agencies, establishments and companies usually require
medical/health certificate from their workers; job applicants; school from their
enrollees/students.

Medicolegal case reporting also usually require certificate from
Barangay/PNP/Court use.

120

CSWD also requires medical certificate from indigent client for financial
assistance.

Death Certificate for registration of vital events as per requirement by LCR.

Health/Medical/Death and Medicolegal Certificate are issued by the City
Health Office.

CLIENTS:
Medico-legal Case
Employees
Job Applicants
Students
Indigents

REQUIREMENTS:
- For Medical Certificate for students (TESDA, absence from school, special
events e.g. Sports/writing competition) and workers (absence from work)
o Personal appearance of client

- For employment ( job applicants / renewal) purpose
o Results of Blood Test (CBC)
o Results of Chest X-ray
o Results of Urinalysis
o Results of Drug Tests
o Results of Hepa B Screening
o Personal Appearance of clients and others

- For Medicolegal Certificate
o Personal Appearance of Client

- For Death Certificate
o Certificate should be certified by Embalmer
o Accomplished statement (salaysay) form ( affidavit)

- For Medical Certificate for Financial Assistance
o Indigence Certificate from Barangay
o Personal Appearance of Client
o If patient is treated by other physician/MD, secure working
diagnosis and presumptions.

FEE:
None

7:30 a.m. - 4:30 p.m 8:00 a.m. - 5:00 p.m
(No Lunch Break)

PROCESSING TIME:
3-4 hours


THINGS TO DO
Processing Time
Applicant/Client
Service Provider
1. Go to the City Health
Office ( RHU)
- State your purpose
(what certificate is
needed)
-
Personnel instruct patient /
client to present requirements
and check for its completion.

Lissalyn Zabala
Administrative Secretary

Benjamin Andres
Sanitary Inspector

RHU RHM

5 minutes
Register Client
Personnel registers client
on certificate log sheet and
refer to Physician
on duty.
Lissalyn Zabala

Benjamin Andres
Sanitary Inspector

RHU RHM

5 minutes
Issuance of certificate ( in
details)
- Physician on duty
Interviews assess and
examine client / patient before
accomplishing the certificate
form.

Physician on Duty

Medical
5-10 mins.

Death
Home Death
Statement
Form
10- 15
minutes
Issuance
121

RHM

Physician on Duty

OIC CHO

Physician on Duty
Proper
10-15
minutes

Hospital Death
Review of
Certificate
from
Hospital
5-10
minutes

Medicolegal
Ambulatory
15-30 mins.
Post Mortem
1- 3 hours

Receiving of Certificate
- Client signed the log
sheet.

Certificate is issued to client.

Lissalyn Zabala

Benjamin Andres
Sanitary Inspector

RHU RHM
2 minutes
(Processing time may exceed 3 4 hours depending on the completeness of the
requirements.)

III.AVAILING DENTAL SERVICES

ABOUT THE SERVICE
These services are offered to pre-schoolers, school age children, pregnant
mothers and other adults to prevent and treat dental diseases.
Tooth extraction and dental consultation is available from Monday to
Friday. Clients may avail of the services at Rural health Units I, II & III.

CLIENTS:
Pre - schoolers
School Children
Pregnant
Adults of Other ages

FEE:
Depends on the availability of supplies. Minimal fees will be charged upon the
approval of the City ordinance to this effect.

7:30 a.m. - 4:30 p.m 8:00 a.m. - 5:00 p.m
(No Lunch Break)

PROCESSING TIME:
1-2 hours


THINGS TO DO
Processing
Service Provider
1. Registration of Barangay
health Station

Register at the Barangay Health
Station.

The Barangay health Worker
will get vital signs. The
midwife will issue referral slip.
Proceed to Rural Health Unit.

Barangay Health Worker and

Barangay Health Midwife

10-15
minutes

Presentation of referral forms to
BHW
Filling up of patients
individual treatment record

-Assist the clients in filling up
the treatment record.

Barangay health Worker
assigned at the Rural Health
Unit

5-10
minutes

Proceed to Dental room and
present the request / record form.

Dentist Performs:
a. History Taking
b. Oral Examination
c. Provision of Dental
Service
c.1 Tooth Extraction
Post Extraction
Instruction
Prescribes medicine
30 minutes

122

c.2 Prescribes medicine to
patients with dental
Infection
Advice patient for a
re- appointment for
tooth extraction.

c.3 Lecture on Basic Oral
Health Care to
Pregnant mothers.

c.4 Oral Prophylaxis

d. Other Activities
( as scheduled)
d.1 Lecture about Oral
Health Care during
mothers class

d.2 Lecture about oral
health care during
dental day care center
visit.
Lecture on tooth
brushing technique
Animated video
presentation about
basic oral health care
Oral Examination

d.3 Lecture about basic
oral health care to
senior citizens during
barangay dental visit.
Oral Examination

Dr. Ronaldo Sioson
RHU Public Health Dentist

Dr. Jose Rene Quintos
RHU II Public Health Dentist

Dr. Roy Allan Escudero
RHU III - Public Health Dentist

5-10
minutes

8-10
minutes

1 ! hour

1 hour

2 hours

1 ! hours

IV. AVAILING OF IMMUNIZATION SERVICES

ABOUT THE SERVICE
The purpose of this service is to immunize children 0-11 months old (FIC)
and 12-23 months old (CIC) from seven immunizable diseases.
The City Health Office also immunizes pregnant mothers to prevent the
occurrence of Tetanus Neonatorium in infants.

CLIENTS:
0-11 months old infant
Children aged 12-23 months

FEE:
None

Monthly - BHS
Quarterly (Wednesday) RHU

PROCESSING TIME:
1 hour


THINGS TO DO
Processing
Service Provider
1. Inquiry and Registration

Revisiting clients will present
the GMC Card.

For new clients inquire for
the procedure.

Review the GMC Card, ITR and
fill-up the necessary information.

Issue GMC card, accomplish the
child record.

Midwife on duty accomplish the
yellow card and child health
record and HBMR and GMC for
pregnant mothers (vital
signs/weight plotting).

Midwife on duty gives pre-
immunization lecture.

Midwife on Duty
BHW

30 minutes

10 minutes
123

Immunization

Midwife assesses the health
condition of the client. Midwife
on duty gives immunization as
schedule.

Midwife on Duty

10 minutes
Take the necessary instruction
and get the GMC card.
Post Immunization Instruction

Midwife gives mothers or
pregnant mothers of post
immunization instruction on
proper care and informs her
schedule of the next round of
immunization.

Midwife on Duty

10 minutes

V. AVAILING OF MATERNAL SERVICES

ABOUT THE SERVICE

This is available at each respective Rural Health Unit / Barangay health
Station which provides comprehensive maternal care for pregnant women.

CLIENTS:

Pregnant Mothers

FEE:
None

Schedule of the services:
RHU I - every Thursday
RHU II - every Wednesday
RHU III - every Thursday

PROCESSING TIME:
55 minutes


THINGS TO DO
Processing
Service Provider
For New clients
-inquire about your condition

For revisiting clients
-present HBMR

.
Assess and register the client
and accomplish the HBMR,
Maternal record.

Assess and conducts the
necessary diagnostic
procedures.

Midwife on Duty per
Barangay Health Station
10-15
minutes

Proceed to Pre- natal room

d. Give an instruction / schedule
when the client follow- up visits
for check up.

Back to Midwifes room

Midwife on duty takes the
client history; assess clients
thru palpation and abdominal
auscultation.

Examine any abnormalities
such as edema of the
extremities and any vaginal
pruritus.

Gives advice or health
instructions on proper diet and
maternal care. Emphasize the
importance of consultation to
the RHU/ BHS once she feels
the occurrence of pregnancy
danger signs. Moreover, make
proper referral if needed.

Provides supplemental
Nutrients.
Give clients an
immunization
(Tetanus Toxoid) as
needed.
Give clients referral on
laboratory
examination and
dental examination as
needed.

35-40
minutes

124

Get HBMR
Give an instruction/schedule
when is the client follow-up
visits for check up

Midwife on Duty per

VI. AVAILING OF NORMAL SPONTANEOUS DELIVERY AND
NEWBORN CARE SERVICES

ABOUT THE SERVICE
This service is given for those pregnant mothers with regular prenatal
check-up without any of the risk factor.

The Rural Health Unit Station aims to provide quality Health Care Service
to newborn babies.

CLIENTS:
Pregnant Mothers
Lactating Mothers
Newborn

FEE:
Php 600.00 new born screening
NSD none

7:30 a.m. - 4:30 p.m 8:00 a.m. - 5:00 p.m
(No Lunch Break)

PROCESSING TIME:
24 hours


THINGS TO DO
Processing
Service Provider
1. Inform the midwife on duty on
labor pains.

Assessment of Patient
Assess the stage of labor
-Check the fetal heart beat and
any of abnormalities
Barangay Health Worker
15-30
minutes
Prepare the patient at Birthing
facility.

Midwife on Duty per
15-30
minutes/pt.
Normal Spontaneous Delivery Assist spontaneous delivery of
baby, establish the condition,
and cord care cutting.
-Assist spontaneous delivery
of placenta
-Give postnatal care, keep
clean, and give comfort.

Midwife on Duty per

4-10
hours/pt
Newborn Home Care Midwife on duty make
home visits follow-up for
newborn care including
bathing, proper cord care and
health status assessment.

Make a 3- 4 visits within a
week or as needed.

Midwife on Duty
15-30
minutes/pt
Instruction on immunization.

Give proper instruction for the
schedule of immunization at
health unit.

Midwife on Duty

3-5 minutes

VII. AVAILING OF POST PARTUM CARE SERVICES

ABOUT THE SERVICE
The City health Office provides a comprehensive post partum care to Post
Partum/Lactating mother. This service is available at each respective areas of assign
Barangay Health Midwife.

CLIENTS:
Postpartum Mothers / Lactating Mothers

FEE:
None
125

7:30 a.m. - 4:30 p.m 8:00 a.m. - 5:00 p.m
(No Lunch Break)

PROCESSING TIME:
2 hours


THINGS TO DO
Processing
Service Provider
. 1. Nursing Care
Make 3-4 visits within a
week or as needed.

Midwife on duty observe
for any sub-involution.

2. Midwife on duty gives
information or emphasize
the importance of early
breastfeeding.

3. Midwife on duty will visit
post partum mothers home,
take vital signs within 24
hours, within a week after
birth.

4. Provide vitamins
Supplementation such as

Vit. A and iron preparation.

5. Instruct and give the
schedule of clinic visits
between 4-6 weeks to post
partum mother

Rural Health Midwife on
Duty

2 hours

VIII. TUBERCULOSIS PROGRAM

ABOUT THE SERVICE
National Tuberculosis Program is implemented in all DOTS facility. The
objectives is to improve access to and quality of services, enhancement of patients
health seeking behavior , sustainability of support for TB control activities, and
strengthening management of TB control services at all levels.

CLIENTS:
Any person of all ages with cough for two weeks or more with or without
the following symptoms:
Fever
Chest or back pains not referable to any muskulo-skeletal disorders.
Hemoptysis or recurrent blood-streaked sputum
Significant weight loss
Other symptoms such as sweating, fatigue, body malaise, shortness of
breath.

FEE:
Sputum examination and TB drugs are provided free of charge.

7:30 a.m. - 4:30 p.m 8:00 a.m. - 5:00 p.m
(No Lunch Break)

PROCESSING TIME:
8 hours and 30 minutes


THINGS TO DO
Processing
Service Provider

SPUTUM CASE FINDING
1. Identify if patient is TB
Symptomatics through
assessment and history
taking.

BHW/RHM/PHN/RHP
2.Register patient in TB
Symptomatic Masterlist.

RHM

5-10 minutes

3-5 minutes

126

3. Explain the importance
of three sputum
collection to the TB
Symptomatic.

BHW/RHM
4. Label each sputum
container (Name, and
order number 1, 2, 3).

BHW/RHM

3 minutes

3 minutes

Collect three quality sputum
specimens ( 1
st
spot , early
morning , 2
nd
spot)

Pack and send specimens to the
Microscopy Center, together with
the completely filled up NTP
laboratory request form for
DSSM.
Fill-up NTP laboratory request
form DSSM. Confirm three
sputum collections.

BHW/RHM

2-3 minutes

30 minutes
1 hour
MICROSCOPY UNIT
LABORATORY
-Submit the specimen together
with the laboratory request form
to the laboratory.

Med Tech. on duty determines
request details and check the
specimen and quantity of the
instruction on the schedule on
the release of result.

Med Tech

Sample labeling
-Label the sample with the
proper serial number assigned
and record the data to the
laboratory request form and to
the laboratory NTO Register
Logbook.

Med Tech

Perform DSSM
-Med Tech on Duty perform
DSSM ( Smearing , fixing and
staining of the specimen)

Med Tech

3-5 minutes

3-5 minutes

1-2 hours

Claim the DSSM result
Perform microscopic analysis
of the DSSM.

Med Tech

Recording
Record the result in the
laboratory request form and in
the NTP Laboratory Register.

Med Tech

Release of result
Release the result to the client
or to the proper requesting unit
if necessary.

1-2 hours

2-3 minutes

1-2 minutes

Present the DSSM result to Brgy.
Health Midwife.
Sputum Collection Unit

1 Record results in the TB
Symptomatic Masterlist.
2.Expalin result to the patient
3.Refer to physician/nurse

RHM

5-10 minutes

30 mins. 1
hour
Clinical Diagnosis (DOTS
Facility)
-Verify information gathered
on case finding (symptoms,
result of further examination
source of infection)

Verify DSSM results. Review
history of previous treatment
anti- drugs taken , treatment
outcome

Refer client for TBDC- for
smear (-) chest x-ray (+)

PHN
Initiation of Treatment
Prescription with appropriate
category treatment regimen for
TB patient, according to
patient classification and type.

20 minutes

3 minutes

127

PHN
Registration
-Fill up NTP treatment Card
-Fill up two NTP ID Cards
-Register in the TB register
Health Education with
complete emphasis on key
messages such as:
- TB infectious
-Importance of regular drug
intake
-Side Effects
-Importance of DSSM
examination
-Family /Treatment partner
support

Intake at first dose
-Record date when treatment
started
-record due date for DSSM
follow-up in Treatment cards
and ID cards

PHN

DOT
-Assign a treatment partner
-Conduct weekly consultation
meeting
-Instruct where to report for
daily intake.

Endorse the whole course of
treatment to RHM with proper
instructions.

PHN/RHM

15 minutes

20-30
minutes

5 minutes

15 minutes

5-10 minutes

IX. FAMILY PLANNING SERVICES

ABOUT THE SERVICE

The City Health Office ensures that there is universal access to family
planning. Targets are women of reproductive age who wants to practice ideal birth
spacing. The program covers the following services:
Family Planning Counseling
Assessment of eligible client (treatment taking. Breast exam, Pelvic
exam)
Provision of Family Planning Services ( Natural and Artificial)
Management of common gynecological conditions.

Commodities include:
DMPA, pills, IUD purchased by clients with prescription
Natural Family Planning logistics SDM ( beads)

CLIENTS:
Couples of Reproductive Age

PROCESSING TIME:
1-2 hours


THINGS TO DO
Processing
Service Provider

Assessment of Clients
Counseling ( gather
approach )
RHM
History taking ,
vital signs

RHM/BHW
General physical
examination
- head to toe, breast
examination, pelvic
examination and
acetic acid
wash/PS

RHM
35 minutes

15 minutes

30 minutes
128

Accomplish FP1 and TCL

RHM
10-15 minutes
Administration/issuance of
chosen FP methods.

RHM
10-15 minutes

X. ADMINISTRATION OF DMPA INJECTIONS/PILLS

7:30 a.m. - 4:30 p.m 8:00 a.m. - 5:00 p.m
(No Lunch Break)

PROCESSING TIME:
1-2 hours


THINGS TO DO
Processing
Service Provider

A. For New Acceptor

Counseling use Explain
step in gather approach
How to use the
method
Ask to repeat the
instruction
Describe any possible
side effects and
warning signals.
Administer or give
the supplies if
appropriate
Provide appointment
card with specified
data when to come
back
Fill up TCL and FP1
form
B. For Current acceptor
Ask for appointment

35 minutes

15 minutes

15 minutes

5 minutes

card. Check TCL and
FP1 form

Use Gather approach
- Ask if satisfied or not
- How is she using the
methods
- Any side effects
- Check vital signs

Administer or give
the supplies if
appropriate
Set an appointment
date
Fill up TCL and FP1

RHM

45 minutes

15 minutes

XI. CONTROL OF DIABETES MELLITUS

ABOUT THE SERVICE
Healthy Lifestyle program of the City Health Office focus on the prevention
of risk factor that give rise to the incidence of chronic non communicable disease
that affect all the members of the family and the promotion of healthy lifestyle.

It aims to reduce the prevalence of lifestyle diseases particularly in DM.

The program cover the following services ages 45 years old and above, and
sometimes young adults.

CLIENTS:
All ages

FEE:
Medicines and FBS monitoring are given free.

Schedule of services:
RHU I - every Tuesday
RHU II - every Thursday
RHU III - every Wednesday

PROCESSING TIME:
2-3 hours

129


THINGS TO DO
Processing
Service Provider
Client inquire to the
respective RHM /BHW
A. Intervention
Personal Data
History Taking
Vital Signs including
height and weight
Signs and Symptoms

RHM/BHW

10-15
minutes
B. Issuance of referral to Rural
Health Unit

RHM
1-2 hours
( including
travel time)
Esp. on
upland
stations
C. Fill up ITR

PHN
3 minutes
D. Assessment and evaluation
Examination of
patient
Prescribe appropriate
action , like FBS
Prescribe appropriate
medicines
Medical counseling
and health Education
Schedule of follow
up
RHP

15-20
minutes

If hospitalization is required,
fill up referral form to the
hospital or choice.
RHP

As needed
Refer patient to assigned
personnel for issuance of
medicines.

Pharmacy Clerk

5-10 minutes

XII. AVAILING OF LABORATORY SERVICES
(CBC Platelet, Urinalysis, Fecalysis, Blood Typing, Blood Sugar Monitoring,
Sputum Examination, Blood Chemistry and New Born Screening (RHU III only))

ABOUT THE SERVICE
The City Health Office of Balanga provides laboratory examination as aide
in diagnosis of diseases like UTI, URI and other communicable / non communicable
diseases.

CLIENTS:
All ages for diagnostic examination.

FEE:
Minimal fees will be charged to Blood Chem. examination upon the
approval of the City Ordinance to this effect.

REQUIREMENTS:
- Laboratory Request form signed by authorized person.

PROCESSING TIME:
3-4 hours CBC-45 mins., Platelet 10-15 mins., Urinalysis-15-30 mins.,
Fecalysis -10-20 mins., Blood Typing - 5-10 mins., Blood Sugar-3-5 mins., Blood
Chem 1-2 hrs, Newborn Screening 20 mins.


THINGS TO DO
Processing
Service Provider
Patient must secure laboratory
request form from the referring
unit.(Doctors or RHM)

The Barangay Health worker
directs the patient as to where
the location of the laboratory.

RHPs
RHMs
Barangay Health Worker
3-5 minutes

Collection and submission of
specimen.

Collect and submit the specimen
together with the proper
laboratory request form to the
laboratory.

Receiving of Specimen
-Med tech on duty reviews the
request details and check for
sample condition.

-Obtain sample/give proper
instruction for specimen
collection.

1-2 minutes

1-2 minutes
130

- Med tech gives proper
instructions for the client to
wait or come back for the
release of result.
Med Tech on Duty
1-2 minutes

Processing of specimen

-Med Tech on duty performs
laboratory examination
following the test procedure
describe in SOP.

-Record test data
/results/findings and
comments on the assigned
logbook and result forms.

RETEST IF NECESSARY
Med Tech on Duty

CBC
45 mins.

Urinalysis
15-30 mins

Fecalysis
10-20 mins.

Blood Typing
5-10 mins
.
Blood Sugar-
3-5 mins
Claim the laboratory result. Releasing of result
Release Laboratory result
form to client or to requesting
unit.
Med Tech on Duty

1-2 minutes


Dr. Mariano Antonio T. Banzon
City Health Officer
Doa Dominga Bldg., Brgy. Doa Francisca
Balanga City, Bataan 2100
Tel. No. (047)2374333
(047)7915805

Main Health Center I
Dr. Jose MarioAmado M. Pingul
City Health Physician
Sampaguita St. Brgy. San Jose Balanga City, Bataan 2100
Tel.No. (047)2372481

Main Health Center II
Dr. Bhen Anthony Bautista
Medical Officer
Gonzales St. Brgy. Lote. Pto. Rivas
Tel. No. (047)2372215
Main Health Center III

Dr. Rachelle Carmen Pablo
Medical Officer
M.H. Del Pilar, Brgy. Cupang Proper
Tel. No. (047)7914531

CHO Main Staff
Doa Dominga Bldg., Brgy. Doa Francisca
Tel. No. (047)2374333
(047)7915805

Dr. Mariano Antonio T. Banzon
City Health Officer

Engr. William Orozco Ms. Melcris Almario
Environmental Health Sanitation Nutrition
Under Five Clinics

Ms. Annabella Abella Ms. Sheila Zabala
Family Planning Program STI/HIV AIDS Prevention & Control
Tuberculosis Program Healthy Lifestyle Program
Womens Health Cardiovascular Disease Control
PWD Diabetes Mellitus Control
FHSIS Tobacco Control
PIDSR Cancer Prevention & Control Program
NBS REDCOP

Mr. Oliver Enriquez Ms. Soledad Magpantay
(J.O. Nursing Attendant) Rabies Prevention and Control
Expanded Program for Immunization Maternal & Child Health
Dengue Prevention and Control
Leprosy Prevention and Control
CDD
CARI

Mr. Benjamin AndresCity Sanitary Inspector
Mr. Alberto DizonCity Sanitary Inspector
Mr. Artemio P. EllanoCity Sanitary Inspector
Mr. Dennis dela CruzCity Sanitary Inspector
Ms. Lissalyn ZabalaAdministrative Secretary
Ms. Ria Valencia Liason Officer
131

Ms. Claudia ManalansanJ.O. Data Base Administrator
Mr. Christian de Dios J.O. Data Encoder
Mr. Policarpio BiduyoJ.O. Utility

Main Health Center 1PPMD Unit

Sampaguita St. Brgy. San Jose Balanga City, Bataan 2100
Tel.No. (047)2372481

Dr. Jose M A M. Pingul
City Health Physician

Dr. Ronaldo Sioson Ms. Lenida Dacion
City Health Dentist Midwife Tuyo

Ms. Aida Flores Ms. Olivia Perez
City Health Nurse Midwife Cataning

Ms. Melanie Alonzo Ms.Portia Bunag
City Medtech Midwife Camacho

Ms. Rosa Reina Ms.Angela Marantal
Midwife Tenejero Midwife Poblacion

Ms. Vilma Rodrigo Ms. Lea De Leon
Midwife M. Batangas Midwife Upper Tuyo

Ms. Merlie Mausisa Ms. Shyr Sanchez
Midwife San Jose J.O. Bani, Cataning

Ms. Joan Baruela Mr. David Malibiran
J.O. Midwife Villa Lina J.O. Data Encoder

Ms. Antonina De Leon
Utility

Main Health Center II

Gonzales St. Brgy. Lote. Pto. Rivas
Tel. No. (047)2372215

Dr. Bhen Antony Bautista
Medical Officer

Dr. Jose Rene Quintos Ms. Alice Adricula
Health Dentist City Health Nurse

Ms. Ana Hizon Ms. Lucita Sanchez
City Medtech Midwife Ibayo

Ms. Anita Borja Ms. Susan De Leon
Midwife Bagumbayan/DFS Midwife Pto. Rivas Itaas/Lote

Ms. Nora Cruz Ms. Maggie Andres
Midwife Talisay Midwife Tortugas

Ms. Shaine Oliveria Ms. Melinda Malibiran J.O.
Midwife Malabia Midwife Pto. Rivas Ibaba

Ms. Perla Dalde Ms. Nellie Lagamayo
Midwife Sibacan Utility

Main Health Center III

M.H. Del Pilar, Brgy. Cupang Proper
Tel. No. (047)7914531

Dr. Rachelle Carmen Pablo
Medical Officer

Dr. Roy Escudero Mr. JR Carreon
City Health Dentist J.O. City Health Nurse

Ms. Alice Tiangco Mr. Dennis Dela Cruz
City Medtech City Sanitary Inspector

Ms. Teresita Dizon Ms. Janet Yambao
Midwife Cupang Proper Midwife Cupang West

Ms. Sheryl Dominguez Ms. Gloria Umali
Midwife Cupang North Midwife Cabog-Cabog

Ms. Winnie Venegas Ms. Nida Timbang
Midwife Cupang Proper Midwife Central

Ms. Jonalyn Atienza Ms. Marichu Alarcon
J.O. Midwife Tanato Dental Aide

Ms. Desibell Sanchez Mr. Fracio Vequizo
J.O. Midwife Dangcol J.O. Utility

132

LIST OF BHW/BNS
BALANGA CITY

NAME
BRGY. HEALTH
STATION
POSITION
Gloria R. Pangon Tenejero BHW/BNS
Liberty Zapata Tenejero BHW
Araceli Madera Bagong Silang BHW/BNS
Edna S. Castillo Bagong Silang BHW
Marivic Magpantay M. Batangas BHW/BNS
Gloria M. Cruz Camacho BHW/BNS
Luisa De Guzman Tuyo BHW
Omar Ysmael Tuyo BHW
Helen Aranas Tuyo BHW
Susan V. Masamoc Tuyo BHW/BNS
Lolita M. Tallorin Tuyo BHW
Evangeline Alcantara San Jose BHW/BNS
Marian Annabele Angeles San Jose/Poblacion BHW/BNS
Imelda M. Dizon Cataning BHW
Trinidad J. Hufalar Cataning BHW
Rosanema Navales Cataning BHW/BNS
Janeth Mendoza Cupang North BHW
Marivic Fernandez Cupang North BHW/BNS
Jessica De Lara Cupang West BHW
Noralyn Aranas Cupang Proper BHW/BNS
Alicia Cabiles Cupang Proper BHW
Delia A. Cruz Central BHW
Alicia De Leon Central BHW
Rosario Isidro Central BHW
Digna B. Oldan Tanato BHW
Cristina Martinez Tanato BHW
Ma. Jijit Angcao Tanato BHW/BNS
Luzviminda Zarraga Cabog-Cabog BHW/BNS
Genena Flores Cabog-Cabog BHW
Isabel Austria Cabog-Cabog BHW
Epifania C. Credo Dangcol BHW
Marilou C. Romeroso Dangcol BHW/BNS
Linda S. Macalinao Ibayo BHW
Lily S. Bilog Malabia BHW
Virginia Oliveria Sibacan BHW
Denise T. Desales Talisay BHW
Norma Arcilla Bagumbayan BHW
John Hernando Bagumbayan BHW
Vivian Malibiran Pto. Rivas Ibaba BHW/BNS
Lily M. Sanchez Tortugas BHW/BNS
Ruth Ruiz Cupang West BHW
Arnulfo Timbang Pto. Rivas Itaas BHW
Ma. Luisa Panganiban Tenejero BHW
Ma. Luisa Somo Camacho BHW
Jesusa Rosales Pto. Rivas BHW
Mercy Eulen BHW
Rozel Cabana Pto. Rivas lote BHW
Jesusa Romero San Jose BHW
Jonalou Oliveria Sibacan BHW
Josephine Salaveria Tortugas BHW
Analyn Manalang Pto. Rivas Ibaba BHW
Josephine Reyes Dangcol BHW
Leonora Dela Cruz Tenejero BHW
Remely Tigas Tenejero BHW
Rosario Baluyot Ibayo BNS
Julieta Soriano Tenejero BHW
Yolanda Castro Munting Batangas BHW
Shirley Sibug Lote Pto. Rivas BNS

133

134

FEEDBACK AND COMPLAINTS MECHANISM

I. INTRODUCTION:
Pursuant to RA 9485 known as the Anti-Red Tape Act of 2007, the City
Government of Balanga, in its unwavering commitment to justness and sincerity in
public service, established the Feedback and Complaint Mechanism.

This tool increase transparency and eliminate corruption and red tape in the
bureaucracy. City Officials and employees are held accountable for the information
and services that they provide leading to rationalized and highly dependable
governance.

II. COMPOSITION OF COMPLAINT AND REDRESS COMMITTEE:
The composition of the Investigating Body that will handle clients
complaints shall include the heads of the different frontline offices as follows:

CHAIRPERSON : MR. RODOLFO H. DE MESA
Acting City Administrator

MEMBERS : MR. JOSELITO R. EVANGELISTA
City Treasurer

MR. NEIL ERWIN B. DIZON
Acting City LPFO

MS. MARILYN C. CRUZ

DR. ROSALIA M. OCAMPO
Acting City Health Officer

ENGR. MIGUEL A. SANCHEZ, III
Acting City Engineer

ENGR. MARILEN Z. ALONZO
City Assessor

MS. ELSA P. ILAGAN
Acting CPDO

MS. ABIGAIL G. TAN
Executive Assistant II

ENGR. NOLI DIZON
Market Master
III. FORMS:

Complaint, feedback, and commendation forms are available at the Public
Assistance Desk. The forms are intended to obtain feedbacks and/or complaints
from the clients about the conduct and action of individual employee who attended to
their needs and the quality of service that they received.

A. SAMPLE FEEDBACK FORMS

135

B. SAMPLE COMPLAINT FORMS

City Government of Balanga
COMPLAINT FORM

COMPLAINANTS INFORMATION

Name: ________________________________________

Address:
______________________________________________
Mobile Phone No. /Telephone No./Fax No./ Email Address

_______________________________________________

Date of complaint: _______________________________

Name of Person Being Complained:_________________

His/ Her Department: ____________________________

Nature of complaint
(briefly describe the problem/s encountered)
_______________________________________________

_______________________________________________

_______________________________________________

_______________________________________________

________________________________________________

Signature:

____________________________

C. SAMPLE COMMENDATION FORMS

City Government of Balanga
COMMENDATION FORM
(PAPURI)

Date: ______________________________
(Petsa)

Name of Commending Party:
(Pangalan ng Nagbibigay Papuri)

____________________________________________

Tel./Fax/Cellphone No:
(Telepono)

____________________________________________

Office/Address:
(Tanggapan)

____________________________________________

Residence Address:
(Tirahan)

____________________________________________

Name of Person Being Commended:
(Pangalan ng Pinapupurihan)

___________________________________________
Position/Office:
(Posisyon/Tanggapan)

____________________________________________

Reason for Commendation
(Dahilan ng Papuri)

____________________________________________

____________________________________________

____________________________________________

_________________________________________

136

IV. IMPLEMENTATION

Complaints and feedbacks can be directed to the heads of the concerned
frontline offices and handed down to the Complaint and Redress Committee for
investigation and resolution.

Minor complaints can be resolved by simple explanation of the law.
Serious complaint shall be investigated by the committee. However, anonymous
complaint shall not be entertained.

The investigating body will let the complainant know the outcome of
his/her complaint. This will include the corrective action taken, timeline for
implementation, or how long the investigation would likely to take.

V. REGISTRATION OF COMPLAINTS

All complaints, whether verbal or written, are recorded on the Complaints
Record Form. These records will be used to ensure that complaints are dealt with
efficiently and effectively. It will provide data on the number and types of
complaints that the City Government receives. Each complaint should also be
recorded on the log form, which will form the basis for review at the end of each
year.

A. SAMPLE COMPLAINT RECORD FORM

DATE:
(Date Complaint is Received)

PERSONAL DETAILS
(Name, Contact Details if Appropriate)

NATURE OF COMPLAINT
(Brief outline of the complaint)

DETAIL OF COMPLAINT
(A detailed description on the complaint the
person has made)

WHO DEALT WITH IT?
(Name of person who is or has responded to the
complaint)

HOW IT WAS ADDRESSED?
(Action taken to handle the complaint)

OUTCOME
(Outline of what has happened as a result of the
complaint)

FOLLOW UP REQUIRED
(any action required as a result of the complaint.
this may include a change in procedure &
policies)

B. SAMPLE LOF-OF COMPLAINTS FORM

DATE
ID
NO.
DETAIL OF
COMPLAINT
WHO
DEALT
W/ IT?
HOW IT
WASADDRES
SED?
OUTCOME
REQUIRED
FOLLOW
UP

VI. ID NUMBER

Complainants are given an ID number to track down their progress. The
committee will inform them regarding the status of the procedure through emails,
telephone, or written communication.

VII. MONITORING COMPLAINTS AND FEEDBACK MECHANISM

Annually, each frontline office will collate and review the learning outcomes from
the feedbacks and complaints they have received and include this in the formulation
of each offices annual strategic plan.

137

I. FLOW DIAGRAM FOR HANDLING COMPLAINT

IX. APPEALS PROCESS

If a client is not satisfied about the outcome of the investigation and if he/he
believes the corrective action is not fairly implemented, he/she may then appeal to
the next level.

Clients Complaint
(Internal/External)
Complaint
And Redress Committee
Acknowledge the
Complaint
Register the Complaint
Resolving the Complaint
Case to answer
Carry out investigation
Case Decision
No Case to answer
Option to appeal
Case Closed
Provide copies of the
decision
138

139

OFFICE OF THE CITY MAYOR
Mayor Jose Enrique S. Garcia III City Mayor
Contact Nos.: (047) 237-2969; 237 35-10; 791-2099
Email Add. : mayor@cityofbalanga.gov.ph

Supervision and control of over all programs, projects, services, and activities of the
City Government.

OFFICE OF THE SANGGUNIANG PANGLUNGSOD
Vice Mayor Noel Joseph Valdecaas - Vice Mayor
Contact No.: (047) 237-1837

Enacts Laws and Ordinances, approve Resolution and appropriate funds for the
general welfare of the City and its inhabitants.

OFFICE OF THE SECRETARY TO THE SP
Secretary Jeffrey T. Calma
Contact No.: (047) 791-7950

Take charge of all records of the Sangguniang Panglungsod and assists in all
activities necessary in the enactment of resolutions and Ordinances.

OFFICE OF THE CITY ADMINISTRATOR
Mr. Rodolfo H. De Mesa City Administrator
Contact No.: (047) 791-5691
Email Add. :admin@cityofbalanga.gov.ph

Endeavor to implements plans and strategies for functional organizational
management and dynamic administration in order to ensure that all programs and
schemes are properly implemented. The office also responsible for coordinating the
work of offices under the supervision, direction, and control of the Local Chief
executive.

CITY ACCOUNTING AND INTERNAL AUDIT OFFICE
Ms. Myrna B. Roman - City Accountant
Contact No. : (047) 237-1161
Email Add. :accounting@cityofbalanga.gov.ph

This office shall take charge of both accounting and internal audit services of the
City and its 25 barangays and install and maintain an internal audit system.

CITY AGRICULTURE OFFICE
Ms. Nerissa B. Mateo City Agriculturist
Contact No.: (047) 791-4676
Email Add. :agri@cityofbalanga.gov.ph

Uplift Socio economic status and modernized communities by improving their
productivity increase their real incomes and generate new farmers, fishermen,
women and youth entrepreneurs engaged in agricultural investment to a global
competition.

CITY ASSESSOR OFFICE
Engr. Marilen Z. Alonzo City Assessor
Contact No. : (047) 237-2710

This office is in-charge of the Real Property tax system of the city wherein there is an
integrated technical and administrative process based upon the value of real
property, designed to raise revenue for the support of the government.

CITY BUDGET OFFICE
Ms. Joer Grace H. De Mesa City Budget Officer
Contact No. : (047) 237-5801
Email Add. :budget@cityofbalanga.gov.ph

Facilitate the preparation, administration and the proper implementation of local
government budget and generally pertaining to expenditures of local government.

140

CITY COOPERATIVE OFFICE
Mr. Rolando A. Dizon CCDO Officer
Contact No. : (047) 7911547
Email Add. :coop@cityofbalanga.gov.ph

Promote the viability and growth of cooperative as instrument of equity, social and
economic development.

CITY PLANNING AND DEVELOPMENT OFFICE
Ms. Elsa P. Ilagan CPDO Officer
Contact No. : (047) 791-2722; 791-2724
Email Add. : cpdo@cityofbalanga.gov.ph.

Provide administrative and supervisory functions to general engineering related
projects of the city. Issuance of building permits as per National Building Code.
Assist and coordinate with other offices in planning and development of various City
Projects.

CITY SOCIAL WELFARE AND DEVELOPMENT OFFICE
Ms. Gloria M. Abejar-CGDHI
Contact No. : (047) 791-2109
Email Add. : cswdo@cityofbalanga.gov.ph

Provide social protection and promote the rights and welfare of the poor, vulnerable
and the disadvantaged individual, family and community to contribute to poverty
alleviation and empowerment through social welfare and development policies,
projects and services.

CITY ENGINEERING OFFICE
Engr. Miguel Sanchez OIC City Engineer
Contact No. : (047) 791-1698

Administer the proper implementation of various city infrastructures with proper
evaluation, approval; and monitoring of building permits.

GENERAL SERVICES OFFICE
Ms. Nerissa B. Mateo OIC CGSO
Contact No. : (047) 237-6041
Email Add. :gso@cityofbalanga.gov.ph

Frontline of general services related activities such as the possible of eminent
destruction of damaged records supplies, properties and structure and sanitary
cleaning of waste materials within the city. Accountable for all properties owned by
the city.

CITY HEALTH OFFICE
Dr. Mariano Antonio T. BanzonCity Health Officer
Contact No. (047) 237-4333
Email Add. : health@cityofbalanga.gov.ph

The City Health Office gives quality health services in all functional, accessible
upgraded health facilities with competent and committed health workers, hence a
decrease in morbidity and mortality of prevailing diseases.

HUMAN RESOURCE AND MANAGEMENT OFFICE
Ms. Cristina H. Apostol HRMO Officer
Contact No. : (047) 791-3800
Email Add. :hrmo@cityofbalanga.gov.ph

Establish and maintain a sound program carrying into affect the provision of the
Civil Service Law and rules and designed to promote career development and
uphold the merit principles in the government service.

LOCAL CIVIL REGISTRY OFFICE
Ms. Marilyn C. Cruz City Registrar
Contact No. : (047) 237-7686
Email Add. : lcr@cityofbalanga.gov.p h

Maintains and updates records of births, deaths, marriages and status of persons in
the City.

141

LICENSE PERMIT AND FRANCHISING OFFICE
Mr. Neil Erwin Dizon Asst. Licensing Officer
Contact No. : (047) 791-2871

Responsible for the implementation of the approve ordinances with regards to
franchising and issuance of permits and license to all business establishments.

CEIDO
Contact No. : (047) 791-4452
Email Add. :market@cityofbalanga.gov.ph

Implement rules and regulations pertaining to the administration and operation of
Public Market, Arcade and Slaughterhouse.

MANAGEMENT INFORMATION SERVICES OFFICE
Ms. Nenette B. Santos OIC MIS Officer
Contact no. : (047) 237-3113; 791-4987
Email Add. :miso@cityofbalanga.gov.ph ; info@cityofbalanga.gov.ph

Develop computer awareness and improve the quality of services in terms of
effective and efficient operations. Continuously develop and enhance the centralized
computer based information system of the City and establish an effective computer
operation which can bring about a faster communication links between the city
departments, barangays, NGOs and academe.

PUBLIC SAFETY OFFICE
Engr. Dennis B. Mariano Public Safety Officer
Contact Nos.: (047) 237-4477;
Email Add.pso@cityofbalanga.gov.ph

Promote and implement the comprehensive peace, order and Public Safety Program
within the jurisdiction of the City of Balanga.

Engr. Dennis B. Mariano OIC-CDRRMO
Contact No.: (047) 791-3069
Email Add. : cdccbalangacity@yahoo.com

CITY TREASURERS OFFICE
Mr. Joselito R. Evangelista City Treasurer
Contact No. : (047) 237-3404; 791-1805
Email Add. :treasurer@cityofbalanga.gov.ph

Take charge of the revenue generation, take custody and exercise proper
management of funds and disburse funds in accordance with accounting and
auditing rules and regulations.

ATTACHED AGENCIES:

BALANGA POLICE STATION
Mr. Melecio M. Buslig Police Superintendent, Chief of Police
Contact No. : (047) 237-3206

DILG Balanga City
Ms. Evelyn C. Matias City Local Government Operations Officer (CLGOO)
Contact No. : (047) 791-1597; 09173981925

COMELEC Balanga City
Mr. Melanio C. Sibayan City Election Officer
Contact No. : (047) 237-9520

CITY TRIAL COURT
Hon. Rodolfo S. Gatdula Presiding Judge
Contact No. : (047) 237-2045

COMMISSION ON AUDIT
Ms. Leonida S. Tanega City Auditor
Contact No.: (047) 791-4832

BUREAU OF FIRE PROTECTION
Chief Inspector Antonio N. Ocampo Chief Fire Marshall
Contact No.: (047) 791-5001

CITY PROSECUTORS OFFICE
Pros. Oscar M. Lasam City Prosecutor
Contact No.: (047) 237-4087

Balanga City Citizens Charter

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