Professional Documents
Culture Documents
Acknowledgement
Declaration
Preface
Research Objectives
Introduction
Conclusions
Limitations
Suggestions
Bibliography
Annexure
ACKNOWLEDGEMEN
T
No gain without pains is a common saying. Gratitude is the
hardest of emotion to express and often does not find
adequate words to convey. Therefore, a Survey Project
Report is not an effort of a single person but it is a
contributory effort of many hands and brains. So, I would
like to thanks all those who have helped me directly or
indirectly during my Survey Project.
Place : FARAZ
NAWAIDUL HAQUE
DATE :
PREFACE
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-
RESEARCH OBJECTIVES
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-
• Dichotomous Questions
• Multiple Choice Question
VISION OF THE
COMPANY
IS
LIFT THE LIFE IN YOURSELF
&
Through Togetherness
Because
Together We Can & We Will Rock
The World.”
These are the vision of the Company. On the cover
page the image of a female can be seen, as is the backbone
of the society. Company main Goal is to uplift the female
segment of the society and add value to her life through
existing resources.
G-Shop
G-Shop chain grocery stores operate under RockWorld
Commercial Ventures Pvt. Ltd. Company offer reasonably
priced, high quality items. G-card Elite members enjoy
special privileges, discounts and offers at G-Shop.
ROCKWORLD’S G – SHOP
Allied Services
G-Shop
Salient benefits
G-Shop is a 'no tension business venture' because company have worked out every
detail to make it so for customer
Yes No
40 60
70
60
50
40
30
20
10
0
yes no
Interpretation-:
In the above graph shows that 40 respondent knew
about the rock world & 60 respondent have no knowledge
about it.
70%
60%
50%
40%
30%
20%
10%
0%
e
et
r
in
he
tio
rn
ag
ot
te
la
ag
re
In
y
An
/m
&
s
r
pe
nd
pa
e
fr i
we
Ne
Interpretation-:
In the above graph 10% respondent got the
knowledge theough news paper, 2% from internet, 60%from
friends & 28% from other source.
Yes No
80% 20%
90%
80%
70%
60%
50%
40%
30%
20%
10%
0%
yes no
Interpretation-:
The above graph shows that 80% of respondent has
visited to rock world and rest of them not visited yet.
120%
100%
80%
60%
40%
20%
0%
yes no
Interpretation-:
In the above graph 100% respondent purchase the
product from the rock world.
Yes No
80% 20%
90%
80%
70%
60%
50%
40%
30%
20%
10%
0%
yes no
Interpretation-:
60%
50%
40%
30%
20%
10%
0%
Fair Good Very good Excellent
Interpretation-:
35% says it was good 10% says it was very good & 5% says
45%
40%
35%
30%
25%
20%
15%
10%
5%
0%
Grocery Mobile Toys Plastic goods
accessories
Interpretation-:
8.Do you have any knowledge rock world membership and discound
card? Yes () No ()
Yes No
80% 20%
90%
80%
70%
60%
50%
40%
30%
20%
10%
0%
yes no
Interpretation-:
9.Did you face any problem regarding any product or service of rock
world?
Yes () No ()
Yes No
20% 80%
90%
80%
70%
60%
50%
40%
30%
20%
10%
0%
yes no
Interpretation-:
of rock world.
Yes No
60% 40%
70%
60%
50%
40%
30%
20%
10%
0%
yes no
Interpretation-:
100%
80%
60%
40%
20%
0%
yes no
Interpretation-:
12.Do you know about rock world g shop mall opening shortly at
Sunderpur?
Yes () No ()
Yes No
60% 40%
80%
70%
60%
50%
40%
30%
20%
10%
0%
yes no
Interpretation-:
CONCLUSION
1- 40 respondent knew about the rock world & 60 respondent
have no knowledge about it.
2- 10% respondent got the knowledge therough news paper,
2% from internet, 60%from friends & 28% from other source.
10% says it was very good & 5% says that it was excellent.
world.
World.
SUGGESTIONS
Rock World needs to improve the services and behavior of its staff
member.
Rock Word has not got so good Brand Image and people’s faith. But
they can do it by giving good service.
Rock World really needs to improve the sales & services provided at
the Rock World G-shop.
BIBLIOGRAPHY
BOOKS:
Websites :
QUESTIONNAIR
E
SUBJECT: With the help of distributing discount card
know the customer satisfaction regarding rock world.
Dear Sir/Madam,
I, FARAZ NAWAIDUL HAQUE student of PGDM-RM
course of School of Management Sciences, Varanasi conducting a
field survey on products and services of Rock world.
This survey is a part of my partial fulfillment of
PGDM-RM course. Please provide relevant information by filling
the questionnaire to make my survey more comprehensive. All
details from your part will not be disclosed. Do not leave any item.
AGE : ………………………………………..
ADDRESS : ………………………………………..
CONTACT NO : ……………………………………
OCCUPATION:
…………………………………………
SALARY:
………………………………………….
SIGNATURE. DATE
QUESTIONAIRE
1.Do you know about the rock world?
Yes () No
()
2.From which source you get the knowledge
about it?
Newepaper/magagine ( )
Internet ( )
friends & relation ( ) Any
other ( )
3. Have you visited rockworld (even ones) ?
Yes () No
()
4.Have you purchase any thing from rock
world?
Yes () No
()
5.Do you know about value back offers of rock
world?
Yes () No
()
6.How was your shoping experience in rock
world?
Fair ( )
Good ( )
Very good ( )
Excellent ( )
7.Which product or service is very popular in
the market with regard to
Rock world?
Cloath ()
Mobile accessories ()
Toys ()
Plastic goods ()
8.Do you have any knowledge rock world
membership and discound card? Yes
() No ()
9.Did you face any problem regarding any
product or service of rock world?
Yes () No
()
10.Was your problem solved by rockworld staff
members?
Yes () No
()
11.Will you recommend shopping in rock world
to others?
Yes () No
()
12.Do you know about rock world g shop mall
opening shortly at Sunderpur?
Yes () No
()