Explains a case which shows how an offshoring analysis has been conducted and which elements turned out to be important to consider before any decision.
The case presented was not a success case and lead to important conclusions of what to do and what should not be done.
Explains a case which shows how an offshoring analysis has been conducted and which elements turned out to be important to consider before any decision.
The case presented was not a success case and lead to important conclusions of what to do and what should not be done.
Explains a case which shows how an offshoring analysis has been conducted and which elements turned out to be important to consider before any decision.
The case presented was not a success case and lead to important conclusions of what to do and what should not be done.
ETHZ, March, 2014 PricewaterhouseCoopers Ltd. 1 CONTENTS 1. Far East Sourcing - project definition and project plan
2. Product positioning and scope
3. Value chain considerations
4. Business case formulation
5. Outsourcing scenario
6. Supplier selection in China
7. Risk management and special care PricewaterhouseCoopers Ltd. 2 FAR EAST SOURCING - PROJECT DEFINITION * Inclusively sales projections Project to provide feasibility scenarios and decision recommendations on December 1, 2002 Underlying precondition: Far East sourcing must finance initial setup cost inclusively operational cost in 2003 (i.e. break-even requirement) Current platform primarily designed for mid-range and premium products ... ... however missing low-end products and second design options for Retail ... ... lead to tactical project assessing how to source in Far East Situation
Up to now mid-range product series on own platform with Elcoteq Low-end product of special interest for PhoneCo complemented product set complete product set volume generation positive contribution to fix cost
Complication
PhoneCo likely to be capable producing mid- range on own platform however PhoneCo not sufficiently competitive on prices for producing low-cost products Project scope
Far East sourcing opportunities to be analyzed to overcome complications and prepare new business model against increasing competition Project to identify Far East sourcing feasibility and strategy in terms of: economics (business plan)* product definition and development supplier selection and sourcing arrangement supply chain management maintenance and repair PricewaterhouseCoopers Ltd. 3 RIGOROUS APPROACH TO FAR EAST SOURCING REQUIRED Find implications on: Distribu- tions Ware- housing Order fulfillment Identify danger of loss of content on critical parts of supply chain A c t i v i t i e s
Understand low-end products suppliers and their products Identify entry barriers and danger of substitution Define new products USPs and target customer benefits Define target products A p p r o a c h
E n d
p r o d u c t s
Low-end market overview and product definition Value chain target structure Product sourcing economics Risk analysis Supplier selection and sourcing arrangement SCM Maintenance Plan Low-end products market overview Entry barriers and substitutes USPs Product descriptions Provide value-chain overview and elements to be out- sourced Understand sourcing options Target value chain Sourcing options Identify value chain economics Establish target costing and business case Run sensitivity analysis Value chain economics Product target costing/pricing Far East business case Sensitivity analysis for Far East sourcing Assess all risks of Far East sourcing Risk mitigation plan
List possible supplier profiles Evaluate supplier responses Run sensitivity analysis assess negotiation strategy Find scenarios of sourcing arrangement Supplier profiles (incl. financials) Negotiations strategy Scenarios for sourcing arrangements
SCM plan SCM vulnerabilities Assess options for repair center and maintenance Repair and maintenance plan Decision to outsourcing taken: Possible arrange- ments PricewaterhouseCoopers Ltd. 4 RESPONSIBILITIES AND NEXT MILESTONE 1.
2.
3.
4.
5.
6.
7.
8.
9. Kick off
Low-end market overview and product definition
Value chain target structure
Product sourcing economics
Risk analysis
Supplier selection and sourcing arrangement
SCM
Maintenance plan
Recommendations to the board Activities KW 44 KW 45 KW 46 KW 47 KW 48 PricewaterhouseCoopers Ltd. 5 PROJECT APPROACH - MISSING ITEMS ADDED DURING MEETING Belongs to Activity Establish country and channel priorities for Far East sourced products
Identify legal implications
Define necessary flexibility Shipment delay Forecast precision Stock building
Decide how many products and platforms needed
Identify process to feedback Far East sourcing know-how into PhoneCo
Clarify scenario differences for cordless and corded sourcing
Analyze quality issues to be closely monitored
Establish financial model: implications on NWC cash out and liquidity impact
Define new business behavior and sales approach
Clarify customization issues per market and channel Relevance Low-end market overview and product definition Risk analysis SCM TBD Low-end market overview and product definition Supplier selection and sourcing arrangement SCM Product sourcing economics TBD Low-end market overview and product definition Not yet relevant Not yet relevant Not yet relevant Items PricewaterhouseCoopers Ltd. 6 CONTENTS 1. Far East Sourcing - project definition and project plan
2. Product positioning and scope
3. Value chain considerations
4. Business case formulation
5. Outsourcing scenario
6. Supplier selection in China
7. Risk management and special care PricewaterhouseCoopers Ltd. 7 FORCES AT WORK - LOW / MID RANGE HOME TELEPHONY Competition among existing firms Substitutes New entrants Bargaining power of customers Bargaining power of suppliers - Demand dominates supply - Very long payment terms - Requirement for highly customised products - No more/less volume commitments - Force supplier to take over logistics (eg. Telecom Italia) - Obligation to significantly reduce procurement cost (10-20%)
- Eventually some cost and risk of switching suppliers - low flexibility in contractual issues (eg. L/C, long lead time, large volumes etc.) - Spot business helps to prevent volume discounts - Extra services such as shop merchandising or logistic functions may lock a customer
- Other/ new Far East companies eg. design houses and manufacturer, especially if $ low - Opportunistic penetration as spot business using known brand for short time (e.g. Bernina) - Other (consumer) electronic brands with brand extension strategy e.g. Grundig - Strong players from other geographic markets with geographic expansion strategy e.g. Atlinks
- Competition for fixed telephony through new GSM pricing - GSM home zone offers replacement of fixnet (e.g. Genion) - SMS-box reduces need for purchase of new phone with SMS feature - VOIP and voice enabled universal PDA devices penetrate home telephony market (e.g. Orange& Microsoft)
- Three big companies: Siemens (brand, all big NOPs), Philips (brand), Sagem (all big NOPs) - successful Far East companies: DBTEL (established, reliable products), Binatone (simply does the business) Vtech (concentration on huge markets/NOPs) Panasonic (brand, volume) Characteristics PricewaterhouseCoopers Ltd. 8 Products presented with feature list only COMPETITOR PRODUCT POSITIONINGS, LOW / MID RANGE - INTERNET EXAMPLE (1/3) Products presented with little text and feature list separately Products positioned through consumer benefits and functions Schmal und handlich Doro Hi-Tel Panasonic Siemens 79 / 98 CHF Erweitere Deine Reichweite. Bringen Sie Bewegung in Ihre Telefonate! Modernste Technik ganz einfach genutzt. Es lsst sich kinderleicht anschlieen und liegt besonders gut in der Hand. Das einzigartige Styling besticht. Die beeindruckende Farbpalette verblfft. Und der unglaubliche Funktionsumfang berrascht immer wieder. Produktfunktionen & Vorteile... Design, vllig anders als bei herkmmlichen Schurlostelefonen... 2 Telefonbcher fr Familie und Freunde... 148 CHF 98 CHF 129 CHF 138 CHF Philips Positioning varies significantly across packaging, retail shelf and on internet Source: Internet analysis PricewaterhouseCoopers Ltd. 9 Brand Price offer - Cheap Jack Impression of More for less Guarantee Eye catcher: price, non- comparable, cool features
However real customer benefits difficult to identify Technical Statement COMPETITOR PRODUCT POSITIONINGS, LOW / MID RANGE - DIRECT MAIL CAMPAIGNS (2/3) Source: Mailing analysis PricewaterhouseCoopers Ltd. 10 90 gramms Impression of randomly selected criteria
often impossible to judge value or even verify by a customer: you have to believe this LCD screen permanent screen Technical Statement COMPETITOR PRODUCT POSITIONINGS, LOW / MID RANGE - DIRECT MAIL CAMPAIGNS (3/3) PricewaterhouseCoopers Ltd. 11 TARGET PRODUCT POSITIONING FOR ANALOG CORDLESS C 100
Just a cordless telephone
Very simple to use, no thrills, plug & phone without lengthy study of user manual
Screen for display of numbers
To be used in the basement or kitchen as second or third phone
EUP 49 EUR C 200
Entry comfort level cordless telephone with larger display
Smart menu for use of features
Easy call of pre- defined number for kids (baby call)
Handfree speaking with handset
Large enough memory for friends and familly numbers and names EUP 79 EUR C 150
Simple cordless telephone - entry model
Menu guidance for ease of use
Basic telephone book for storage of some names and numbers
Possibly with SMS function targeted for kids communication
EUP 69 EUR PricewaterhouseCoopers Ltd. 12 CONTENTS 1. Far East Sourcing - project definition and project plan
2. Product positioning and scope
3. Value chain considerations
4. Business case formulation
5. Outsourcing scenario
6. Supplier selection in China
7. Risk management and special care PricewaterhouseCoopers Ltd. 13 IDENTIFICATION OF THE TARGET VALUE CHAIN STRUCTURE What is the objective of Far East sourcing? Reduce cost Accelerate new product introduction Improve access to markets through complete product set Learn from partnership (access to up-to-date technology) Reduce future capital requirement / increase cash flow Be 'asset light' R&D Product develop- ment PCB*- design and proto- typing PCB- making PCB- assembly and testing Assembly and testing of sub- systems Assembly and testing of final system Logistics Distri- bution Ware- housing Order ful- fillment Marketing and sales Support services Marketing/ sales Product development PCB-making
Support services Final system assembly and delivery Assembly Which element in the value chain do I want to outsource? ELECTRONIC MANUFACTURER EXAMPLE *Printed Circuit Boards PricewaterhouseCoopers Ltd. 14 ELCOTEC-SOURCING TODAYS VALUE CHAIN All the major processes are PhoneCo own processes (R&D, Marketing, Sales, Quality, Logistics) Tooling, Sourcing, Manufacturing & part of logistics are outsourced This processes must be changed if we want to do a far-east-sourcing Customer 1 DTAG Customer 2 Swisscom Customer 3 Retail CH CMS CMS display subassembled PCBs CMS microtel Prototyping Mechanic Design Industrial Design Shipment papers Logistics Transport CMS parts Sourcing Test- equip- ment Ware- house NPI Industriali- sation Manuf- acturing Elcoteq Hungary Tooling Plastic manu- facturing WEZ Ware- house CBA CH PhoneCo Qualifing R&D HW R&D SW Quality Marke- ting Sales Logistics Project- mgmt. PricewaterhouseCoopers Ltd. 15 Options / Scenarios 1. Direct Sourcings 1a) Product direct sales 1b) Chinese Suppliers 1c) Euro Suppliers 2. PhoneCo- Asia-Sources 2a) PhoneCo- Asia over DH 2b) PhoneCo- Asia direct to Manufacturer 3. Designhouse (DH) Sources 4. ODM Sources FAR-EAST SOURCING VALUE CHAIN SIMPLIFIED VIEW -PhoneCo office -IPO Hongkong PhoneCo- Asia Customer 1 DTAG Customer 2 Swisscom Customer 3 Retail CH Ware- house CBA CH China Manufacturer with internal Designhouse DH China-Suppliers with a product basket Buy in NPI Industriali- sation ASS 1a) 2) China Manufacturer with internal Designhouse 3) 4) 2a) 2b) 2a) ODM China Manufactuer Euro-Suppliers with a product basket Buy in 1b) 1c) PhoneCo PhoneCo PricewaterhouseCoopers Ltd. 16 FAR-EAST SOURCING VALUE CHAIN DETAILED VIEW Options / Scenarios 1. Direct Sourcings 1a) Product direct sales 1b) Chinese Suppliers 1c) Euro Suppliers 2. PhoneCo- Asia-Sources 2a) PhoneCo- Asia over DH 2b) PhoneCo- Asia direct to Manufacturer 3. Designhouse (DH) Sources 4. ODM Sources BACKUP -PhoneCo office -IPO Hongkong Sourcing Buy in Qualification Quality Supervision Customer 1 DTAG Customer 2 Swisscom Customer 3 Retail CH Shipment papers Logistics Transport Ware- house CBA CH CMS CMS display subassembled PCBs CMS microtel CMS parts Sourcing Ware- house Manu- facturing China Manu- facturing CMS plastic manufacturing Test- equip- ment NPI Industriali- sation Proto- typing Tooling Industrial Design Mechanic Design R&D HW R&D SW DH Qualifing Shipment papers Logistics Transport R&D HW R&D SW DH Qualifing China-Suppliers with a product basket Buy in NPI Industriali- sation Repair Hotline Spare- handling ASS 1a) 2) CMS CMS display subassembled PCBs CMS microtel CMS parts Sourcing Ware- house Manu- facturing China Manu- facturing CMS plastic manufacturing Test- equip- ment NPI Industriali- sation R&D HW R&D SW Proto- typing Tooling Industrial Design Mechanic Design DH Qualifing 3) 4) 2a) 2b) 2a) PhoneCo Asia CMS CMS display subassembled PCBs CMS microtel CMS parts Sourcing Test- equip- ment Ware- house Manuf- acturing ODM China Manu- factuer Euro-Suppliers with a product basket Buy in CMS CMS display subassembled PCBs CMS microtel CMS parts Sourcing Test- equip- ment Ware- house NPI Industriali- sation Manuf- acturing Elcoteq Hungary End- assem- bling SW Branding Box, Manual, Labeling 1b) 1c) PhoneCo Qualifing R&D HW R&D SW Quality Marke- ting Sales Logistics Project- mgmt. PricewaterhouseCoopers Ltd. 17 QUALITATIVE VALUATION OF SOURCING OPTIONS 1a) Product direct sales High High Medium Low High Low High interest interest interest interest interest interest 1b) China Suppliers 1c) Euro Suppliers 2a) PhoneCo Asia" Sources via DH 2b) PhoneCo Asia" direct Sources 3) DH Sources 4) ODM Sources Characteristics PhoneCo source products over an ODM partner PhoneCo source products over a DH PhoneCo has a partner or an own organisation which can source direct products in China PhoneCo has a partner or an own organisation which can source products in China over DH or ODM PhoneCo source products over a China Supplier which has a product-basked PhoneCo source products over a China-Supplier which has a product-basket PhoneCo sources products directly through a chinese manufacturer PhoneCo -> ODM (-> Designhouse) PhoneCo -> Designhouse -> China Manufacturer PhoneCo -> PhoneCo-ASIA -> China Manufacturer PhoneCo -> PhoneCo-ASIA -> China Designhouse -> China Manufacturer PhoneCo -> Euro Suppl. -> China Manufacturer PhoneCo -> China Suppl. -> China Manufacturer PhoneCo -> China Manufacturer Value Chain Scenarios Pros + and Cons - + ODM makes better price pressure on the Designhouse
- flexibility ? - no experiences + most flexibility for product definition + technologie advantage + Designhouse has ODM experience + more then one ODM
- long value chain + local people + short communi- cation path
- expensive to bulid up a new organi- sation + shorter distance for cooperation + better understanding same culture + suppliers has a product basket
- Euro-Supplier is more expensive then china supplier + local supplier with direct connections + suppliers has a product basket
- long distance for cooperation + cheapest option + suppliers has a product basket
- chinese mentality unknown - no experience + local people + short communication path + over Design- house we have more flexibility to define product
- expensive to bulid up a new organi- sation - longer value chain PricewaterhouseCoopers Ltd. 18 CONTENTS 1. Far East Sourcing - project definition and project plan
2. Product positioning and scope
3. Value chain considerations
4. Business case formulation
5. Outsourcing scenario
6. Supplier selection in China
7. Risk management and special care PricewaterhouseCoopers Ltd. 19 VALUE CAPTURED = NPV OF ADDITIONAL CASH FLOWS NPV of ongoing business Fixed costs Variable production costs Recurring investments Interaction cost Exceptional items Tax impact NPV with deal Product purchase NPV of additional interaction cost (monitoring of supplier, management of the supply chain) Net NPV of one-off costs and investments, i.e. asset sale, restructuring costs, required investments such as IT-system upgrading NPV of product purchasing cost to the manufacturer, driven by negotiated unit billing price and volumes All cash costs directly related to production are avoided in case of outsourcing, including the recurring investments required to maintain the plants and lines Value of the deal captured by the outsourcing company Purchasing price is not the unique driver of additional value captured by the outsourcing company SCHEMATIC PricewaterhouseCoopers Ltd. 20 BUSINESS CASE FORMULATION The essence of DCF is to represent the cash inflows and outflows of this project at a common point of time so that they can be compared in an appropriate was Because DCF weigths The essence of DCF is to represent the cash inflows and outflows of this project at a common point of time so that they can be compared in an appropriate was Becaus DCF weigths C200 Best CASE Project NPV 43 Variables Fiscal Year 2003 2004 2005 2006 Revenue side Liquidation Volume in '000 Units 80 200 200 0 in units Consumer price (EUP) 80 72 65 0 in EUR Only 10% price decrease Transfer Price per unit 42 38 34 0 in EUR Standard cost per unit 38 32 27 0 in EUR Standard Margin 9.8 14.8 19.5 0.0 SG&A Total 11 11 11 0 in % Marketing 2.5 2.5 2.5 0.0 in % Sales Smaller marketing cost Sales 2.5 2.5 2.5 0.0 in % Sales Smaller sales cost Outsourcing Management (Swisscom) 5.0 5.0 5.0 0.0 Overhead 1.0 1.0 1.0 0.0 in % Sales COGS Total 3,147 6,622 5,629 0 Product Procurement 3,040 6,460 5,491 0 Warranty 61 129 110 0 Logistics 16 33 28 0 Testing 30 65 55 0 Testing in % 1 1 1 0 Warranty % 2.0 2.0 2.0 0.0 Logistics % 0.5 0.5 0.5 0.0 Initial and recurring CAPEX 110 55 55 0 Initial setup cost in EUR '000 100 0 in EUR Legal cost 10 5 5 0 in EUR Annual costs for improvement 50 50 0 in EUR Net Working Capital Average days of inventory 120 120 120 120 in days Average days of oustanding A/R 180 180 180 180 Average neccessary inventory 1,035 2,177 1,851 0 in EUR Average necessary A/R 1,499 500 400 0 in units Average outstanding days of inventory: 42 days sea freight + 14 days production + 42 days component lead + 7 days LC opening Average outstanding days A/R: 120 days of product provisioning + 60 days deferred payment Average A/R equals COGS/oustanding A/R days Cost of Capital 5 in % Investment Justification Intermediate Calculations less setup investments Higher volumes (only year 04 and 05!!) 15% decrease of SHK 2003 2004 2005 2006 Investment Justification C200 Estimated Launch 8/2003 Liquidation Swissvoice Revenue 3,368 7,579 6,821 - COGS (Standard Cost) 3,147 6,622 5,629 Contribution I (C1) in CHF '000 222 957 1,192 Contribution I (C1) in % 7 13 17 - SG&A 371 834 750 = Operating Profit -149 123 442 - Initial and recurring CAPEX 110 55 55 - Increase Inventory 1,035 1,143 -327 -1,851 - Increase Accounts Receivables 1,499 -999 -100 -400 = Cash Flow from Operations -1,758 1,067 487 400 Discounted Cash Flows -1,674 968 421 329 Net Present Value (NPV) 43 PhoneCo Revenue Average outstanding days of inventory: 42 days sea freight + 14 days production + 42 days component lead + 7 days LC opening Average outstanding days A/R: 120 days of product provisioning + 60 days deferred payment Average A/R equals COGS/oustanding A/R days PricewaterhouseCoopers Ltd. 21 CONTENTS 1. Far East Sourcing - project definition and project plan
2. Product positioning and scope
3. Value chain considerations
4. Business case formulation
5. Outsourcing scenario
6. Supplier selection in China
7. Risk management and special care PricewaterhouseCoopers Ltd. 22 TYPES OF OFFSHORE ARRANGEMENTS Relationship type Pros Off-shore development center Maximum value from off-shore outsourcing Significant managerial and financial commitment Cons Joint venture Risk mitigation without losing control over partner Exclusive outsourcing Lower commitment to off-shore outsourcing Lower upfront investment Easier exit strategy Value from offshore outsourcing is divided between vendor and client Multiple vendors All the benefits from exclusive outsourcing Competitive pricing No long-term commitments Multiple knowledge transfer efforts Threat of experienced assets leaving C o m m i t m e n t
+
EXAMPLE Example PhoneCo Asia Swisscom Testlab Asia VTech arrangement DRS, VTech, Binatone PricewaterhouseCoopers Ltd. 23 CONTENTS 1. Far East Sourcing - project definition and project plan
2. Product positioning and scope
3. Value chain considerations
4. Business case formulation
5. Outsourcing scenario
6. Supplier selection in China
7. Risk management and special care PricewaterhouseCoopers Ltd. 24 SELECT THE RIGHT PARTNER: SCREENING PROCESS Define long list of candidates Select shortlist based on basic criteria Shortlist Activity Main criteria for selection Experience in the manufacturing of products similar to the one to be outsourced Suitable geographic location Trust worthiness
Fit on broad criteria: Response to RFQ respecting the desired Service Level Cost efficiency Suitable size Financial performance
Fit on detailed criteria, such as: Lack of strategic / competitive conflict Capacity to absorb the different outsourcing contracts Reputation of reliability Flexibility of forecast and engagement mechanism Breadth of capabilities Adaptability to future needs Technological potential
Long list (5-10 companies) Reduced list (3-4 companies) Short list (2 companies) End products EXAMPLE Send a Request for Quotation (RFQ) Direct contact to evaluate fit on detailed criteria Final decision based on negotiation result (sharing of the deal value) The 'right partner' PricewaterhouseCoopers Ltd. 25 CONTENTS 1. Far East Sourcing - project definition and project plan
2. Product positioning and scope
3. Value chain considerations
4. Business case formulation
5. Outsourcing scenario
6. Supplier selection in China
7. Risk management and special care PricewaterhouseCoopers Ltd. 26 FAILURE CAN HAVE SERIOUS RAMIFICATIONS Potential ramifications Miss one-time and year-on-year financial goals
Delays in outsourcing timeline
Lowered workforce morale and productivity
Customers become dissatisfied
Consume greater share of management's mind
Large switching costs should operations need to be brought back in- house PricewaterhouseCoopers Ltd. 27 AFTER SALES SERVICES (ASS) CONCEPT FAR EAST supplier Stock PhoneCo Distr. POS Service Desk End User ASS Center Hot- line Substitution Local ASS-Center Distribution Channel Key Points Our warranty obligations will be satisfied through over-delivery. Warranty conditions will be identical to those of the supplier The service desk is restricted to exchange of Handset or Basestation in warranty cases. PhoneCo offers neither repair nor spare parts. The supplier makes an over-delivery of about 4% at the rate of 1:4 Basestation / Handset If the return rate can be proved to be higher than appr. 6%, substitution will be made 1:1 by the supplier. The distribution channel is responsible for the corresponding statistic. An extended ASS-concept could be taken in account with a distribution channel with more than 100000 pieces. Order incl. over-delivery