Megan Corson

326 Vista Grande Cir

Charlotte, NC 28226
704.441.5184
Email: meganrorson!hotmail.om
Objective:
"o ontri#$te strong tehnial s%ills and e&'eriene as a (earning Cons$ltant
Professional Prof ile:
Com'$ter literate in m$lti'le o'erating s)stems, 'rogramming lang$ages and so*t+are
a''liations
,no+ledge-h$ngr), eager to meet hallenges, enth$siasti and .$i% to gras' ne+
in*ormation, enhaning $rrent e&'ertise and %no+ledge #ase
"eam 'la)er +ith reati/e tro$#leshooting and 'ro#lem-sol/ing +or% ethi
Great inter-'ersonal omm$niation s%ills
0trong a#ilit) to m$ltitas% and +or% $nder 'ress$re
Education:
Bachelor of Science in Biology, 1ni/ersit) o* North Carolina Charlotte, Charlotte, NC, 2$g$st
2007 to 3a) 2011
Bachelor of Science in Computer Science, 1ni/ersit) o* North Carolina Charlotte, Charlotte,
NC, 2$g$st 2013 to 4resent
Systems Experience and Prof iciency:
Operating Systems Software Applications Programming Languages
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Professional Experience:
Operations Agent, >est >$) Gee% 0.$ad, Charlotte, NC, =an$ar) 2014 to 4resent
"ro$#leshoot o/er the 'hone *or lients /ario$s di**erent 'ro#lems *rom email
iss$es to hard+are s$''ort
Colla#orate +ith *ello+ agents to determine #est o$rse o* ation *or lient
iss$es
Coordinate re'airs #et+een agents and lients
3aintain an arsenal o* $'-to-date %no+ledge o* hard+are and so*t+are
'a%ages? s$ggesting and reommending im'ro/ements *or lients
0$ggesting im'ro/ements *or lient-4C inter*ae
3anage and $'date lient re'air reords and in/entor) lient 'ro'ert)
M. Corson page two
Microsoft Adviser, >est >$), Charlotte, NC, No/em#er 2012 to =an$ar) 2014
0er/ed in ons$lting7sales a'ait)
3aintained $'-to-date %no+ledge o* all 3iroso*t 'rod$ts, *rom 30 8**ie to
5indo+s 8 and 8.1, as +ell as 2''le 'rod$ts inl$ding the 80 and related
so*t+are
@$ntioned as a leader o* the Com'$ters and "a#lets de'artment, training man)
'eers o/er the )ears
>eame an e&'ert on 5indo+s 8 and 5indo+s 8.1 o'erating s)stems
0$''orted lients +ith hoosing ne+ tehnolog) #ased on their needs, inl$ding
#$t not limited to 5indo+s 4Cs, 2''le 'rod$ts and ta#lets
9e/elo'ing training material *or *ello+ sales ons$ltants
Sales Consultant, Computers and Tablets, >est >$), Charlotte, NC, =$ne 2011 to
No/em#er 2012
0$''orted lients +ith hoosing ne+ tehnolog) #ased on their needs, inl$ding
#$t not limited to 5indo+s 4Cs, 2''le 'rod$ts and ta#lets
3aintained an $'-to-date %no+ledge #ase on $rrent hard+are o'tions thro$gh
training +ith Antel, 3iroso*t, 2''le and <e+lett-4a%ard
Ed$ated lients on ho+ to $se /ario$s o'erating s)stems, so*t+are and ho+ to
're/ent getting /ir$ses and mal+are
Customer Service Specialist, 8**ie 9e'ot, Charlotte, NC, =$ne 2008 to 2$g$st 2010
0$''orted lients +ith hoosing ne+ tehnolog) #ased on their needs
3aintained an $'-to-date %no+ledge #ase on $rrent hard+are o'tions thro$gh
training +ith Antel and 3iroso*t
0$''orted #oth "eh 9e'ot and Co') B 4rint Centers as needed
1'graded hard+are and installed so*t+are on lient om'$ters
Ed$ated lients on ho+ to $se 5indo+s Vista and 7, /ario$s 'iees o* so*t+are
and ho+ to 're/ent getting /ir$ses and mal+are on their s)stems
Awards and Activities:
9eanCs (ist, @all 2007
National 0oiet) o* Collegiate 0holars, 2007-4resent
Gold (e/el in 2''le 0ales "raining, 2012-2014
180; <o$rs Vol$nteer 5or% *or 1NCC 9isa#ilit) 0er/ies, 2007-4resent