Professional Documents
Culture Documents
Devon S. Heise
Objective Energetic and highly organized individual seeks a demanding, fast-paced career focused on the
customer experience with Blizzard Entertainment.
• Superior customer service skills with a focus on developing rapport with clients and especially adept
Skills at diffusing tense situations with a genuine and helpful demeanor.
• Skilled in use of all standard office equipment, standard records management processes, multi-line
phone systems, and data entry.
• Solid understanding of computer hardware including installation of components as well as strong
working knowledge of software applications such as Microsoft Word, Excel, Outlook and various
proprietary databases and e-mail systems.
Property Management Lead – Shell Energy (May 2002 – March 2003) - $9.50 per hour
• Worked closely with Property managers using Shell Energy via phone, e-mail, and fax to ensure
that tenants received natural gas service.
• Assisted tenants and property managers in resolving any billing issues that would occur.
• Researched to resolve any account errors or customer complaints quickly.
Customer Service Agent – Shell Energy (February 2002 – May 2002) - $8.50 per hour
• Performed credit checks on prospective customers.
• Connected, transferred, and disconnected service.
• Accurately documented any interaction with customers, for quality assurance and accountability
purposes.
References Blizzard Entertainment: Kyle Otsu (949) 955-1380 and Nick Ray (949) 955-1380 ex. 13077.
IntegralNet: Please contact Gary Levin at (949) 351-0313 or via email JavaLevin@aol.com.
Protocol: Please fax your request to Jane in HR. The fax number is (941) 906-9099. My supervisor's
name was Wendy Roper. She is currently with MX Energy (Formerly Shell Energy).
ClientLogic (Citizens Bank): Please call the front desk at (828) 277-4900. The IVR now says Sitel as the
company has merged with ClientLogic. The front desk can direct you to Dominic Jones who was my
supervisor at the time.