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MB0043-Human Resource Management

Unit-13 Grievance and Grievance Procedure
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Program : MBA
Semester : I
Subject Code : MB0043
Subject Name : Human Resource Management
Unit number : 13
Unit Title : Grievance and Grievance Procedure
Lecture Number : 13
Lecture Title : Grievance and Grievance Procedure
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Unit-13 Grievance and Grievance Procedure
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Objectives :

To explain grievance
To describe grievance machinery and its procedure

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Objectives
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MB0043-Human Resource Management
Unit-13 Grievance and Grievance Procedure
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Introduction
Why Grievances Arise?
Steps to Redress Grievances
Emerging Employee Empowerment Practices
Grievance Handling Procedure
Arbitration
Summary
Check Your Learning
Activity
Lecture Outlines
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Unit-13 Grievance and Grievance Procedure
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What is Grievance?
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Unit-13 Grievance and Grievance Procedure
In the previous unit you have studied about discipline and misconduct
. In this unit you will study about grievance and grievance handling
machines.

In your life you might have developed grievances. Employee develop
grievance in the organization related to pay, hike, transfer, or unfair
treatment .

Any factor involving wage hours, or conditions of employment that is
used as a complaint against the employer

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Introduction
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Unit-13 Grievance and Grievance Procedure
Grievance means any type of dissatisfaction or discontentment arising
out of factors related to an employees job which he thinks is unfair.


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A formal written complaint or
allegation by an employee or
group of employees made to
unfair treatment or violation of a union
contract..
Grievance
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Unit-13 Grievance and Grievance Procedure
Grievance can arise due to discontentment in any of the
following:
Promotions, Supersession, growth and internal job opportunities
Compensation, increments and Bonus
Amenities / office facilities, Conditions of work
Transfer / job related relocation,
Disciplinary action
Acting Promotion
Fines
Recovery of dues
Safety appliance, and
Victimization / harassment

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Why Grievances Arise?
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Receiving the
grievance
Reviewing
the grievance
Analysis and
decision
Response
Follow up
Steps to Redress Grievance
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Unit-13 Grievance and Grievance Procedure
Grievance procedures: Formal channels of communications used to
resolve grievances

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Grievance Procedures
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Grievance Handling Procedure
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What are the principles suggested for
addressing the grievance?
Grievance Handling Procedure
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A means by which disputes arising from different interpretations of a
labor contract are settled by a third party.

Arbitration
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Unit-13 Grievance and Grievance Procedure
Today organization are working for collaboration with
employees to develop cordial relationship various initiative are
bee taken such as:
Employee Suggestion scheme(ESS): The management invites the
employees suggestions on all/any issue that is a source of irritation
for the employees for open comment.
Open house: This usually is a quarterly or a half-yearly meeting to
which all employees are invited. There is a brief sharing of the
companys performance and the rest of the time devoted to answering
any queries that employees might have on any issue that concerns
the company and its employees.
Task force: In this method cross-functional teams (with one
representative each from each department) will work on concerns that
are commonly voiced.
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Emerging Employee Empowerment Practices
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What are the common errors of
management in processing of grievances?
Emerging Employee Empowerment Practices
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Grievance would include any discontent or dissatisfaction that affects
organizational performance.
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Summary
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1. What is the first step of grievance handling?
Ans. Receiving the grievance

2. State whether true or false:
i) A grievance machinery is usually thought of in connection with a
company that deals with a labor union.
Ans. True

ii) The details of the grievance procedure doesn't vary from industry to
industry and from trade union to trade union
Ans. False. It does vary.

Check Your Learning
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Read the article:

http://ezinearticles.com/?Avoiding-a-Hostile-Workplace---Fairness-in-
Employee-Discipline&id=555351

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Activity
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