LASHAUNDRA TYLER

206 Diamond Pointe Drive, Maumelle, AR 72113| 501-672-1461| lstyler@ualr.edu

EDUCATION
University of Arkansas at Little Rock
M.A. in Professional and Technical Writing Expected August 2014
Thesis: The Fence
Committee: Dr. Joseph Williams, Chair
Dr. Heidi Skurat-Harris, Committee Member
Dr. Michael Kleine, Committee Member

B.A. in Liberal Arts December 2009
Areas of Concentration: Business, Rhetoric and Writing, and Music

EXPERIENCE

Arkansas Blue Cross and Blue Shield April 2008-Present
Claims Trainer July 2010- Present
train new claims specialists on policies, procedures,
and systems
complete evaluations on each trainee
assist on various projects as assigned

Claims Specialist
process claim
conduct research pertinent to each claim
train coworkers on various claims, including high dollar and coordination of
benefits

Department of Health and Human Services
Child Care Licensing Specialist November 2004-June 2007
scheduled new studies and inspected daycare facilities
filed and maintained records as well as confidential information
conducted and scheduled Intent trainings for daycare facilities
keyed data into the Child Care Licensing and Nutrition (CLEAN) system
managed over 70 daycares on my caseload
served as a liaison between Child Care Licensing management, city officials, and
daycare owners






VOLUNTEER WORK

North Little Rock Junior League 2009-2013

COURSE WORK

Composition Theory
Language Theory
Rhetorical Theory
Theory of Technical Communication
Independent Study-Practicum
Intro to Nonfiction
Survey in Nonfiction
Digital Rhetoric
Advanced Nonfiction


SKILLS

Microsoft Word
Microsoft Excel
Microsoft Publisher
Microsoft PowerPoint
Type 65 wpm
SMARTboard
Microsoft MovieMaker
Prezi


AWARDS

Delta Epsilon Iota, UALR chapter 2014
Phi Kappa Phi, UALR chapter
Deans List 2009
Chancellors List 1998, 2000, and 2009
Golden Key International Honor Society 2000
Chancellors Leadership Corp Scholarship 1998





LANGUAGES

English- native language
Spanish- speak, read, and write with high competence
French- speak, read, and write with very basic competence

MEMBERSHIPS

National Council for Teachers of English 2014- Present
National Writing Project
Council of Writing Program Administrators
Council of Writing Program Administrators-Graduate Organization
College Composition and Communication
Graduate Student Association 2012- Present

REFERENCES

Dr. Michael Kleine
Professor of Rhetoric of Rhetoric and Writing
Department of Rhetoric and Writing
University of Arkansas at Little Rock
501-569-3160
mwkleine@ualr.edu

Karen Kuralt
Associate Professor and Graduate Coordinator
Department of Rhetoric and Writing
University of Arkansas at Little Rock
501-569-8334
kmkuralt@ualr.edu

Joseph J. Williams, Ph.D.
Associate Professor
Department of Rhetoric and Writing
University of Arkansas at Little Rock
501-569-8313
jjwilliams@ualr.edu

Sherry Rankins-Robertson, Ph.D.
Director of Composition and Assistant Professor
Department of Rhetoric and Writing
University of Arkansas at Little Rock
501-563-3477
sjrobertson@ualr.edu