INTRODUCTION

Banking sector is the first and most important aspect of the

economic-planning of a nation for the faster and speedy development of a
nation; well-development and advanced banking sector is the precondition.
In the most of developed countries of the world, there is very close relation
between the business activities and banks. It is quite difficult to think the
business activities without the existence in economy as blood in human
body.
hus, we can say that, there is a noteworthy contribution of banking
sector in the development of various fields such as, agriculture, industries
business activities, transportation and communication.
1
ORIGIN OF THE BANK
here are different views about origin of word !Bank is originated
from word !Branches" or !Bonque", which mean bench. #ncient bankers
of $ombardo used to do business by setting on their !Bancus" and if any
banker failed then his !Bancus" was broken by people and he was known
as !Bankrupt" that%s how the moral bank" is originated.
&ome other experts view that word !Bank " is originated from
'erman word !Bank" which means !(oint capital" when 'ermany won
ma)or part of Itly, that time, the word !Bank" was pronounced as !Banco"
by people of Italian origin and over the time it got converted in the word
!Bank"
Definition
!Banking *ompany is a company, which transects the business of
banking in any state of India."
Sections (5) of bankin co!"an# act $%&%'
!Banking means where financial transactions of credit are done and
bank means where draft, cheque, or credit paid by order, deposits of
money or currency are accepted or assets, bonds, gold, silver, bills of
exchange or promissory notes are accepted that kinds of persons firms or
companies having the place of business."
Fin()a# S*e+a,e
+
!Banking means the acceptance for the purpose of lending or
investment of deposits of money from the public repayable on demand
otherwise withdrawal by cheque, drafts etc.
&ections (5) of bankin co!"an# act $%&%
!# ,bank% or ,banker% is one who, in the ordinary course of his
business receives money which he repays by honoring the cheques of
persons from whom or on whose or on whose account he receives it."
-+of' Ha+t
Banks are institutions whose debts usually referred to as ! Bank
deposits are commonly accepted in final statement of other people%s
debts."
3
BANKING STRUCTURE IN INDIA:
-eserve Bank of India
*ommercial .evelopment /xim
Bank Bank Bank
&tate *o. 0p.
1oreign bank Indian Bank Bank
--B&
2#B#-.
3ublic &ector 3rivate &ector
--B&
-egional -ural Banks
2#B#-.
&tate Bank 4 2ationali5ed 2ational Bank for #griculture
It%s &ubsidiary Bank and -ural .evelopment
Reserve Bank of India (R.B.I)
Foundation: 6
st
#pril 6789 :as a private bank;
Nationalization: 6
st
(anuary 67<7
First Governor: &ir 0bsborl #rdsmith :6789-678=;
First Indian Governor: *....eshmukh :67<8-67<7;
Governor of Present: Bimal (alan
<
Fondation of RBI: !
>anages currency notes of all denominators except one rupee
note
#s a banker of 'overnment, state 'overnment, *ommercial and
co-operative banks.
>onetary regulations
-egulations on exchange value of rupee.
#s a represents 'ovt. of India in International >onetary India in
International >onetary 1und :I>1;
Fn"tion of Reserve Bank #f India:
-ule currency notes greater than one rupee.
#s a Bank of 'overnment, state 'overnment, commercial and co-
operative banks.
-egulation >onetary
-egulations on exchange value of rupee.
#s a delegation of India in I>1 :International monetary 1ederation;
State Bank of India:
In 6799, the imperial bank of India was nationali5ed and renamed as
&tate Bank of India. oday it is largest bank of India. #s a commercial
bank and views pointing to branches, it is world%s largest bank with 6?,@8A
Branches.
5
S$sidiar% Bank of SBI:
&tate Bank of Bikaner and (aipur
&tate Bank of Byderabad
&tate Bank of >ysore
&tate Bank of Indore
&tate Bank of 3ateyala
&tate Bank 0f &aurashtra
&tate Bank of ravancore
Nationa&i'ed Banks:
1ollowing 6< commercial banks were nationali5ed on the 67
th
(uly, 67A7.
Bank of India
Cnion Bank of India
Bank of Baroda
Bank of >aharashtra
3un)ab 2ational Bank
Indian 0verseas Bank
Indian Bank
*entral Bank 0f India
*anara Bank
&yndicate Bank
Cnited *ommercial Bank
A
#lhabad Bank
Cnited Bank of India
.ena Bank
0ther six banks were nationali5ed on the 6?
th
#pril, 67@?.
&tate Bank of Bikaner and (aipur
&tate Bank of Byderabad
&tate Bank of >ysore
&tate Bank of Indore
&tate Bank of 3ateyala
&tate Bank 0f &aurashtra
&tate Bank of ravancore
In 0ctober 6778, the 2ew Bank of Indian and 3un)ab 2ational Bank
were merged.
KIND #F BANK:
It is very difficult to categori5ed banks applicable to any country in
the world. Banks are shaped according to the common economic structure
of the country concerned.
he kings of bank are as underD
*ommercial Banks
*o-operative banks
*entral Banks
7
/xchange Banks
Investment of Industrial Banks
&aving Bank
-ural Bank
$and .evelopment Bank
($) Co!!e+cia) Banks.
*ommercial banks accept money from the public and arrange for
their productivity use. hey also carry out lending of money to meet the
needs of traders. he accepted deposits are always repayable on demand or
on short notice.
(/) Co0O"e+ati1e Bank.
*o-0perative Bank meets the short term financial needs of farmer.
#griculturists, petty farmers and artisans who organi5e themselves on co-
operative principles and form the co-operative societies and banks co-
operative funds are collected through various means.
(2) Cent+a) Bank.
# central bank is a special institution which regulates the entire
banking structure of the country. It strives to maintain stability of the
country. he bank is also called as apex bank of the country. &ince it
functions in the best interests of the country, making profit is unknown to
it.
(&) E3c*ane Bank.
@
here is a vast difference in financing of foreign trade and financing
of internal trade. 'enerally, a dealer in international trade requires foreign
currencies to meet his obligations. It is here that exchange bank play the
role of financing the dealer for setting transactions involved in foreign
trade.
(5) In1est!ent of In(4st+ia) Banks.
Investment bank provides long term credit to industries. hey raise
their funds by way of share capital, debenture, and long term deposits from
the public.
(5) Sa1in Bank.
&aving banks are speciali5ed institutions which encourage the
general public to save something from their earnings. heir main aim is to
prompt and collect saving of the public.
(6) R4+a) Bank.
he -ural banks are new banking institutions which have been
added to the Indian banking scene 0ctober, 67=9. Cp to the end of (une,
67@=, 67A rural banks with a network of branches have been opened in the
&tates of the Indian Cnion. hese banks have been established by the
'overnment of India in terms of the provisions of the -ural Banks #ct,
67=A.
(7) 8an( De1e)o"!ent Bank.
9
he $and .evelopment Banks meet the requirement of the farmers
for development purposes vi5., provision of equipment like pump-sets,
tractors and machinery and land improvement in the form of leveling,
bounding, reclamation of land, fencing, sinking of new wells and repairs to
old wells. $oans are granted on the security of mortgage of immovable
property of the farmers.
hus all above points shows the various types of banks which are
running in India.
Fn"tion of t(e Bank
Bank 1unction

#ncillary 1unction 3rinciple 1unction
.iscounting of Bills #ccounting
#nd *heques .eposits
*ollection of Bills 'ranting
of *heques #dvances
&afe .eposit
Eaults
-emittance $etter of *redit
Issue of
&afe *ustody 'uarantees
6?
HISTOR9 OF THE CENTRA8 BANK OF INDIA
/stablished in 6766, *entral Bank of India was the first Indian
commercial bank which was wholly owned and managed by Indians. he
establishment of the Bank was the ultimate realisation of the dream of &ir
&orab)i 3ochkhanawala, founder of the Bank. &ir 3hero5esha >ehta was
the first *hairman of a truly F&wadeshi BankF. In fact, such was the extent
of pride felt by &ir &orab)i 3ochkhanawala that he proclaimed *entral
Bank as the Fproperty of the nation and the countryFs assetF. Be also added
that F*entral Bank lives on peopleFs faith and regards itself as the peopleFs
own bankF.
.uring the past 76 years of history the Bank has weathered many
storms and faced many challenges. he Bank could successfully transform
every threat into business opportunity and excelled over its peers in the
Banking industry.
11
# number of innovative and unique banking activities have been
launched by *entral Bank of India and a brief mention of some of its
pioneering services are as underD
67+6D Introduction to the Bome &avings &afe .eposit &cheme to
build savingGthrift habits in all sections of the society.
67+<D #n /xclusive $adies .epartment to cater to the BankFs
women clientele.
67+AD &afe .eposit $ocker facility and -upee rave)e+s:
C*e;4es'
67+7D &etting up of the /xecutor and rustee .epartment'
678+D .eposit Insurance Benefit &cheme'
$%5/. -ecurring .eposit &cheme.
&ubsequently, even after the nationali5ation of the Bank in the year
67A7, *entral Bank continued to introduce a number of innovative banking
services as underD
67=A. he >erchant Banking *ell was established.
67@?. *entral ca+(< the credit card of the Bank was introduced.
67@A. :3lantinum (ubilee >oney Back .eposit &chemeF was
launched.
67@7. he housing subsidiary *ent Bank Bome 1inance $td. was
started with its headquarters at Bhopal in >adhya 3radesh.
$%%&. Huick *heque *ollection &ervice :H**; 4 /xpress
&ervice was set up to enable speedy collection of
outstation cheques.
6+
1urther in line with the guidelines from -eserve Bank of India as
also the 'overnment of India, *entral Bank has been playing an
increasingly active role in promoting the key thrust areas of agriculture,
small scale industries as also medium and large industries. he Bank also
introduced a number of &elf /mployment &chemes to promote
employment among the educated youth.
#mong the 3ublic &ector Banks, *entral Bank of India can be truly
described as an #ll India Bank, due to distribution of its large network in
+= out of +@ &tates as also in < out of = Cnion erritories in India. *entral
Bank of India holds a very prominent place among the 3ublic &ector Banks
on account of its network of 866= branches and +=@ extension counters at
various centers throughout the length and breadth of the country
In view of its large network of branches as also number of savings and
other innovative services offered, the total customer base of the Bank at
over +9 million account holders is one of the largest in the banking
industry.
*ustomersF confidence in *entral Bank of IndiaFs wide ranging
services can very well be )udged from the list of ma)or corporate clients
such as I*I*I, I.BI, CI, $I*, B.1* as also almost all ma)or corporate
houses in the country.
13
Histo+# of t*e CBI at 8a)(a+=a>a
he *entral Bank 0f India at $aldarwa)a branch was established on
dated 6=
th
>ay 67A<. #bove <? years ago, at $al.arwa)a area, there was
no any bank and lived their middle level people. &o they needed a bank
because people went very far for his money to deposit in the bank. he
/stablishment of this bank is inaugurated by &hri .ahyabhai Iarsan)i
Iosmada. his bank was made fully computeri5ed on dated +9
th
(anuary
6777. hen *BI is well settled.
Na!e of t*e Bank.0
he *entral Bank of India:B.0.;
$aldarwa)a,
&urat-879??8.:'u).;
el D- ?+A6- +<+86<9
?+A6- +<+@@9<
6<
Hea( office ? Reiste+e( Office.0
*handar >ukhi,
2ariman 3oint,
>umbai-<???+6
Reiona) Office. 0
#thugar &treet,
2anpura,
&urat.
O+ani,ationa) St+4ct4+e.
Di+ecto+
C*ai+!an (@'D')
Gene+a) @anae+
B+anc* @anae+
Assistant @anae+
Office+
C)e+k
-eon
15
Na!e of Di+ecto+s.0
&hri #lokkumar
&hri -. 'andhi
&hri Jashwant 3. >one
&hri &urendra &ingh Bhandari
&hri E.>. Bhutani
&hri 2ayankishor >ohnty
&hri Jogendrasingh
&hri .eepak &ingh
&hri &unil 2. >ehta
BRANCHES OF CENTRA8 BANK OF INDIA.0
Cit# Na!e
Co!"4te+i,e(
B+anc*es
Non0Co!"4te+i,e(
B+anc*es
Tota) No of
B+anc*es
#hmedabad <+ 6A 9@
#nand +< 68 8=
Baroda 67 6< 88
(amnagar +@ A 8<
-a)kot 6= 6? +=
&urat +8 7 8+
otalD 698 A@ //$
6A
DE-ART@ENTS
Bankers carry out the function of lending funds from the available
financial resources of the bank. 1inancial resources refer to deposits made
by customers or account holders of the bank. o attract deposits, banks
have been offering various types of facilities and privilege to the public in
different walks of life.
($) SAAINGS BANK ACCOUNTS. 0
# savings bank account is meant for the people of the lower and
middle classes who wish to save a part of their current incomes to meet
their future needs and also intend to earn an income from their savings.
he banks, therefore, impose certain restriction on the savings bank
account and also offer a reasonable rate of interest. he need of keeping
17
cash reserves against such deposits Is comparatively larger vis-K-vis the
fixed deposit but smaller as against the current deposits, because of the
restrictions on the number of withdrawals. Lith the extension of banking
facilities during the last decade and the growth habit amongst the people,
the savings of all scheduled commercial banks have gone up substantially.
It can be opened with a very nominal amount. Lith regard to withdrawing
money from the account, there are some restrictions. In other words, banks
do not allow frequent withdrawals and place a limit to the amount that can
be withdrawn on a single day. wo withdrawals per week and a maximum
of 69? per year are allowed. he amount allowed to be withdrawn in a
single day is 6?M of the credit balance or -s. 6???G- which ever is greater.
he saving bank account is basically of two typesD #n &B #G* with cheque
facility where a minimum balance of -s. +9? is to be maintained; an &B
#G* with non cheque facility where the minimum balance may be -s.+?.
2ormally interest given on the credit balance was 9M p.a. but
effective from 6
st
2ovember 677<, the rate of interest on an &B #G* in a
*BI is <M p.a.
)o* to o+en savin, a""ont
o open saving account, only two photograph, proof of resident by
driving licenses or school-leaving certificate or rationing card and
signature of account holder who having an account in the bank.
(/) CURRENT ACCOUNT. 0
6@
# current account is a running and active account which may be
operated upon any number of time during a working day. here is no
restriction on the number and the amount of withdrawals from a current
account. #s the banker is under an obligation to repay these deposits on
demand, they are called demand liabilities of a banker. o meet such
liability the banker keeps sufficient cash reserves against such deposits vis-
K-vis the savings and the fixed deposits.
*urrent accounts suit the requirements of big businessmen, )oint
stock companies, institutions, public authorities and public corporation,
etc., whose banking transactions happen to be numerous on every working
day. # customer who opens a current account may deposit money in the
form of cash, cheque, draft and postal orders etc. he banker supplies to
the customer upon opening an account pass book, a pay in slip book and a
cheque book.
S+e"ia& "(ara"teristi"s of t(e "rrent a""onts are as fo&&o*s:
6. # current account is meant for the convenience of his customers,
who are relieved of the task of handling cash themselves and to take
the risk inherent therein. hus the primary ob)ect of a current
account differs from the ob)ect of other deposit accounts which are
meant to solicit the savings of the people.
+. #s the banker undertakes to make payment and to collect the bills,
drafts, cheque, etc., any number of times daily, the operating cost,
i.e. the cost of bank personal, involved in current account is
considerable.
8. # current account carries privileges which are not given to a savings
bank account-holder, e.g. hird party cheque and cheques with
19
endorsement may be deposited in the current account for collection
and credit.
<. he &tate Bank makes no charge for keeping an account provided
the balance maintained is sufficient to compensate the bank for the
work involved.
)o* to o+en "rrent a""ont
he requirement for opening a current account are two photographs
of the person and the account is opened for a company or firm than the
photographs of the directors or proprietors, the signature and account
number of a personGfirm having current account in the bank, licenses of the
firmGcompany.
(2) CASH CREDIT ACCOUNT. 0
*ash credit is the main method of lending by banks in India and
account for about to percent of the total bank credit. Cnder the system, the
bankers specify the limit called the cash credit limit, for each customer up
to which customer is permitted to borrow against the security of tangible
assets or guarantee. he customer withdraws from his cash credit account
as 4 when he needs the fund 4 deposits 4 any amount of money which he
finds surplus with him on any day. he *ash *redit account is thus an
active 4 running account to which deposits 4 withdrawals may be
affected fortunately. he customer is required to provide tangible assets as
a security to cover the amount borrowed from the banker. he borrower is
charged interest on the actual amount utili5ed by him for the period of
actual utili5ation only.
+?
#t(er featres of Cas( Credit are as Fo&&o*s: !
he banker fixed the cash credit limit after taking in to account
several features of the working of the borrowing concern such as
production, sales, inventory level, past utili5ation of such limit etc.
the banks are thus include to relate the limit to the security offered
by their customer.
he advances sanctioned under the cash credit agreement are
technically repayable on demand 4 there no specific date of
repayment. But in practice they !role over" a period of time cash
accruals arising from the sales are ad)ust in a cash credit accounts
from time to time, but is found that on a ledger numbers of accounts
no credit balance emerge for debit balance fully wiped out over a
period of year as the withdrawal are in a access of receipts.
Cnder the cash credit agreement, bankers keep a cheque at cash
balance so as to meet the demand of his customers as and when it
arises. But the customers is charged interest only on the actual
amount utili5ed by him the banker to naturali5ed the lost of interest
on the idle fund kept by the banker within the credit limit
sanctioned. # commitment charged on the unutili5ed may be
charged by the banks.
(&) FIBED DE-OSIT ACCOUNTS. 0
In this category are included the deposits with the bank for a
fixed period which is specified at the time making the deposit. &uch
21
deposits are, therefore, called 1ixed .eposit or erm .eposits. 1ixed
.eposits are repayable on the expiry of the specified period, chosen by the
depositor to suit his purpose and to enable intends to utili5e his money for
any purpose after a few years, he may deposit it for 8, 9, or A years,
whereas if his purpose is to meet some urgent need in the near future, the
fixed deposit may be made for 8, A, or 7 months. #s date of repayment of a
fixed deposit is determined in advance, the banker need not keep more
cash reserves against it and can utili5e such amount more profitable. he
banker, therefore, offers higher rate of interest on such deposit because the
depositor parts with liquidity for a define period.
Rates of Interest on Fi-ed De+osits
he rates of interest and other terms and conditions on which the
banks accept fixed deposits are regulated by the -eserve Bank of India in
exercise of the powers conferred upon it by &ection +6 and 89# of the
Banking -egulation #ct, 67<7. #t present fixed deposits are classified into
four categories with varying periods of maturity starting from 69 days.N
he rates of interest which are applicable to fixed deposits effective 6
st
>ay +??? are given belowD
De+osits
(Da%s to Da%s)
Citi'en Senior Citi'en
69 days to +7 days <.9? M 9.?? M
8? days to <9 days <.=9 M 9.+9 M
<A days to 7? days 9.?? M 9.9? M
76 days to 6=7 days 9.+9 M 9.=9 M
6@? days to 6 Jears 9.9? M A.?? M
6 Jears to + Jears 9.=9 M A.+9 M
+ Jears to 8 Jears A.?? M A.9? M
>ore than 8 Jears 9.=9 M A.+9 M
++
Fi-ed de+osit interest rate is "(an,ea$&e.
(5) RECURRING DE-OSIT. 0
# variant of the savings bank account is the recurring deposit
account introduced by banks in recent years. his account is intended to
inculcate the habit of saving on a regular basis as an inducement is offered
in the form of comparatively higher rate of interest. # depositor opening a
recurring deposit account is required to deposit as amount chosen by him,
generally a multiple of -s. 9 or 6?, in his account every month for a period
selected by him. he period of recurring deposit varies from bank to bank.
Banks open such accounts for periods ranging from 6 to 6? years.
he rate of interest on the recurring deposit account stands favorably
as compared to the rate of interest on the saving bank account because the
former partly resembles the fixed deposit amount. #ccording to the
directive by the -eserve Bank, banks are required to ensure that the rates
of interest offered by them on recurring deposits are generally in accord
with the rates prescribed for various term deposits. he rate of interest is
almost equal to that of the fixed deposit account.

he account is opened when the prescribed form is filled in and the
initial deposit is received by the banker. hen a pass book is provided
where entries are made as and when the account holder deposits money.
o make proper repayment to the account holder, the pass book has to be
returned after the lapse of the stipulated period.
23
(5) CHECUE BOOKS ISSUE AND -ASSBOOK. 0
his is more important department of the bank. In this department
new pass book and cheque books are issued. he new account department
details of new customers and according to that new cheque books and pass
book are issued.
*ustomers, who require a new cheque books, have to apply a day
before a counter fill in the old cheque book for each account holder. It is
necessary to present at least 9 cheques in the bank. hen they are allowed
to issue a new cheque book. .aily69 to +? new cheques books are issued.
he >I*- :>agnetic Ink *haracter -ecognition; cheques used by the
bank.
(6) TRANSFER< IBC AND OBC. 0
he next department is at transfer. here is only one employee in
this department. In this department the cheque of the same bank is transfer
from one account to other account of customer. #t the end of the day
transfer scroll supplementary checked by the clerk.
If any customer present cheques of out side station branches banks
than this outside bill collection cheques send or respective branches by this
department, similarly Inter Bill *ollection cheques also received by this
department. #t the end of the day 0B*GIB* supplementary also checked
by the clerk.
+<
(7) C8EARING. 0
>ost important and busy department of the bank is clearing. his
department has + to 8 persons are continuously working in this department.
he working hours >onday to 1riday in between 66D?? #> to <D?? 3>
and &aturday 66D?? #> and +D?? 3> clearing send by the bank to the
clearing hours is known as inward clearing. he inward clearing par day is
nearly about -s. 6 to + crore. *learing houses of all banks in surat is
situated at Cdhana .arwa)a
1rom the clearing houses outward clearing received which is nearly
about <? to 9? lacks -upees. he entry for the outward clearing is affected
between 66D?? #> to +D8? 3> which is benefit of the customer as they get
a chance to deposit cash if there is no balance in their account.
he local clearing will be credited in customer account after three
day. In case of outside clearing it requires 6? to 69 days.
(%) TOKEN. 0
he next department is of the token departments. It is small
department with only one employee. he working hour of this department
is from 66D?? #> to 8D?? 3>. oken is issued after various strict
verification of cheque of like self or name of to pay, amount in both figure
25
as well as in word, signature, date and endorsement behind the cheques.
his department is small but full of responsibility.
($D) CASHIER. 0
here are two types of cashier one work on receipt part and another
work on payment part. Bere the bank%s teller payment is made up to -s.
=??? in saving account. he work is both receipt and payment part done by
computer, note counting machine, teaching machine and to key display
machine. #ll token holders are taken payment only from the cashier.
8OANS ? ADAANCES
($) CENT BU9
(/) CENT AIDH9ARTHI
(2) HOUSING 8OAN
(&) CENT A9A-ARI
(5) CO@-UTER 8OAN
+A
(5) 8OAN OF -ENSIONERS DRAEING -ENSION AT OUR
BANKFS BRANCHES
(6) CENT 8ICUED
(7) ADAANCE AGAINST (NSE)G (IA-)G(KA-)
(%) CENTRA8 KISAN CREDIT CARD (CKCC)
($D) ADAANCE AGAINST 8IFE INSURANCE -O8IC9
($$) CENT TRADE
($/) CENT @ORTGAGE
($2) CENT RENTA8S
:6<; -ERSONA8 8OAN0 TO E@-8O9EE O COR-OTATED
C8INTS
($5) -ERSONA8 8OAN SCHE@E TO E@-8O9EE OTHER THAN
COR-ORATE E@-8O9EES
($) CENT BU9. 0
-4+"ose
1inance to the consumer for purchase of consumer durable two
wheelers and four wheelers. his advance is allowed at all branches.
Nat4+e of Faci)it#. 0 erm $oan
27
E)iibi)it#.-
3ermanently employed persons :'ovt.G3rivate &ector;.
0thers have regular and known sources of income.
1or four wheelers, applicant should be Income-tax assesses.
@a+in.0 69M for advance against consumer durable and two wheelers.
+?M for wheelers.
Rate of Inte+est.0 3$- O +M
(/) CENT AIDH9ARTHI. 0

Ob>ecti1e.0
he scheme aims at providing financial assistance on reasonable
terms P
o the poor and needy to undertake basic education.
o the meritorious student to pursue higher education.
o employed persons for improvement in their educational
qualifications andGor to receive training in modern technology in
IndiaGabroad provided 20* from present employer is obtained.
Co4+se E)iibi)it#.0
(a) Stdies in India
&chool education including plus + stages
'raduation courses P B.#., B.*om, B.&c. etc
3ost graduation courses P>aster4 3h...
+@
3rofessional courses P /ngineering, >edical, #griculture,
Eeterinary, $aw, .ental, >anagement, *omputer etc
*omputer certificate courses of reputed institutions accredited to
.epartment of /lectronics or Initiations affiliated to Cniversity.
*ourses like I*L#, *#, *1#, etc.
*ourses conducted by II>, II&c, Q$-I, and 2I1 etc.
*ourses offered in India by reputed foreign Cniversities.
/vening courses of approved institutions.
0ther courses leading to .iplomaG.egree etc. conducted by
*ollegesGuniversities approved by C'*G'ovt.G#I*/GI*>- etc.
*ourses offered by 2ational Institutes and other reputed private
institutions. #ny other institutions courses depending on future
prospectusGrecognition by user institutions deemed proper by the
bank.
($) Stdies in A$road
'raduationD 1or )obs oriented professionalGtechnical courses
offered by reputed Cniversities.
3ost 'raduationD >B#, >*#, >&. etc.
*ourses conducted by *harted Institute of >anagement
#ccountants :*I>#;- $ondon, *harted 3ublic #ccountant:*3#;
PC&# etc.
St4(ent E)iibi)it#.0
&hould be an Indian 2ational
&ecured admission to 3rofessionalGtechnical courses through
/ntrance estG&election 3rocess
29
&ecured admission to 1oreign CniversityGInstitutions
@a+in.0
Cp to -s. < lacs P 2o >argin
#bove -s. < lacs P In India 9M
#bove -s. < lacs P In abroad 69M
Rate of Inte+est.0
:6; Cp to -s. < lacs P3$-
:+; #bove -s. < lacs upto -s. @ lacs P3$- O ?.9M
:8; #bove -s. @ lacs upto -s. 69 lacs P3$- O6M

(2) HOUSING 8OAN. 0
-4+"ose
1or construction G acquiring of new house Gflat
1or extension G alteration existing flat or house
1or purpose of existing housing
E)iibi)it#
Individual salaried employees. If the applicant so desires, mother,
father, son, wife may be taken as co-applicant.
&elf employed :>ust have filed Income ax returns for last two
years;.
3artner or .irector in a firmGcompany respectively
#ge at loan maturity should be less than retirement age for
8?
&alaried individual and below A9 years for self employed
@a+in
Cp to -s. + lacs - 69M
0ver -s. + lacs-+?M
Rate of Inte+est
-e+io( Fi3e(HH F)oatinHH
Cpto 9 years. 7.+9M 3$-:-;+.9?M
#bove 9 years to less than 6?
years
7.=9M 3$-:-;+.??M
6? years 4 above 6?.+9M 3$-:-;6.9?M
(&) CENT A9A-ARI. 0
Ob>ecti1e. 0 o provide finance to small and medium traders.
Nat4+e of Faci)it#. 0 *ash *redit
E)iibi)it#. 0 &mall and medium traders including retailers and
distributors.
@a+in. 0 >in. +9M on &tocks.
Rate of Inte+est. 0
:6; Cp to -s. + lacs P 3$-
:+; 0ver -s. + lacs and up to -s. 9 lacs P 3$- O < M
31
(5) CO@-UTER 8OAN. 0
-4+"ose
In the present era of I, a large number of students are enrolling
themselves in computer related. *ourses like B*#G>*#G>I ets. Besides
the other students are also under going various courses conducted, by
Institutions like #ptech, 2II and ulec ets. and many of them are
interested in purchasing their own personal computers for practice at home
or vocation. In other to help such students the scheme is introduced.
@a+in. 0 +9 M
Rate of Inte+est. 0 3$- O +M
(5) 8OAN OF -ENSIONERS DRAEING -ENSION AT OUR
BANKFS BRANCHES. 0
-4+"ose
3ensioners are respectable senior citi5ens of the society and have to
meet several family obligations at the fag end of their life with limited
means of pension amount. #llowing personal loan to such targeted
customer group will help them to mitigate hardship in raising reasonable
funds and will get a sense of satisfaction to fulfill family obligation to
some extent.
8+
E)iibi)it#
3ersonal loan to pensioners drawing pension at our bank%s branches
Nat4+e of Faci)it#. 0 .emand $oan
Rate of Inte+est. 0
:6; 3$- O 8M :for general pensioners;.
:+; 3$- O +M :for ex-staff of *entral Bank of India;
(6) CENT 8ICUED. 0
-4+"ose
#dvance against approved sharesGdebentures and units of >utual
fund both in physical and demateriali5ed form.
Nat4+e of Faci)it#. 0 0verdraft and demand loan.
Basis fo+ ca)c4)ation of e)iib)e )oan a!o4nt
#verage market price for the last A months :or; the current market
price whichever is lower.
@a3i!4! 8oan A!o4nt.0
#gainst security of :6; shares in physical form -s. 6? lacks
:+; shares in demand from -s. +? lacks
33
@a+in. 0 1or #dvances against
:6; shares in physical form P 9?M
:+; shares in demit form P <? M
:8; 3reference shares, Bonds, .ebentures P 8? M
Rate of Inte+est. 0 1or #dvances against
:6; shares in physical form P 3$- O <M
:+; shares in .emit form P 3$- O 8.=9M
(7) ADAANCE AGAINST NSEG IA-GKA-. 0
NSE. 0 NATIONA8 SAAINGS CERTIFICATE
IA-. 0 INDIRA AIKAS -ATRA
KA-. 0 KISAN AIKAS -ATRA
-4+"ose of 8oan. 0 $oansGoverdraft to.
Individual to meet their personal requirements
1irms for meeting working capital requirement
Nat4+e of Faci)it#. 0 .emand $oansGoverdraft
E)iibi)it#. 0 Individual and all business organi5ation.
Basis fo+ ca)c4)ation of e)iib)e a(1ance. 0 1ace value of certificate.
@a+in. 0 2&* P <?M
8<
IE3GIE3 P 8?M
Rate of In+te+est. 0 3$- O +M:-> G *> can sanction; within band of
3$- O ?.9?M to 3$- O+M
(%) CENTRA8 KISAN CREDIT CARD (CKCC). 0
-4+"ose
$oan for farmers on the basis of their holdings for purchasing
agriculture inputs including cash withdrawals for their production needs.
E)iibi)it#
*I** will be provided to any cater to his short term credit
requirement.
1armers having good track record for past + years with our Bank
as a borrower or depositor and not being defaulter to any credit
institution would be considered. 0n selective basis, facility can
be extended to new account holders after examination of their
land records as well as satisfactory report from other banks.
*I** will be issued to farmers in the form of card-cum-
passbook incorporating the name, address, particulars of land
holding, borrowing limit, validity period which will serve both
as an identity card as well as ongoing basis. he card, among
others would provide for a passport si5e photograph of the
holder. he borrower wherever he operators the aGc.
35
Sec4+it#G@a+in. 0 In conformity with the #griculture $oan.
Rate of Inte+est. 0 &ame rate of interest as are applicable to crop loans
and activities allied to #griculture.
($D) ADAANCE AGAINST 8IFE INSURANCE -O8IC9. 0
-4+"ose. 0 #ll individual and business needs
Nat4+e of Faci)it#. 0 By way of erm loanGdemand loanGoverdraft
E)iib)e Bo++o=e+. 0 IndividualGpartnershipGother Business concerns.
Basis fo+ ca)c4)ation of e)iib)e )oan a!o4nt. 0 &urrender value
certificate from $I*.
@a+in (@ini!4!).0 6?M of surrender value
Rate of Inte+est. 0 3$- O +M
($$) CENT TRADE. 0
-4+"ose. 0 0verdraft limit for business requirements.
8A
E)iibi)it#. 0 he scheme is intended for all types of traders including
the -etailersG.istributorsG*ommission #gentG #rhatiyas.
Assess!ent. 0 he limit is to be assessed as per the urnover method,
i.e. +?M pro)ected annual sales. he limit shall be for a
period of 6+ months and renewedGreviewed annually.
Rate of Inte+est.0
:6; Cp to +.?? lacks P 3$-
:+;0ver +.?? lacks P 3$- O +M
($/) CENT @ORTGAGE. 0
1or meeting personal needs to individuals and to meet the business
requirements of raders, 3rofessionals and &elf-employed persons,
Business enterprises, etc. against the security of mortgage of property, our
bank has introduced a scheme for loan against mortgage of property under
the scheme name !cent >ortgage". &uch loans are secured, remunerative,
and popular amongst the needy persons.
E)iibi)it#
$oan against mortgage of immovable property located in >etroG
CrbanG &emi-Crban.
Nat4+e of Faci)it#. 0 erm $oan.
Rate of Inte+est. 0 3$- O <M
37
($2) CENT RENTA8S. 0
he demand for build-up space on leaseG rental basis in commercial
complexes is growing fast and it offers a good scope for financing the
lenders against rent receivables who wish to leaseG let out their properties.
In view of above, our bank has introduced a scheme for !financing
against future receivables of rentals" on the following terms D-
-4+"ose
1or meeting businessG personal needs or any lawful business activity
including expansion of percent business etc. but not for speculative
purpose
Nat4+e of Faci)it#. 0
erm loan with maximum of =9M of the future lease rentals
receivables which should not exceed the amount of rent receivables within
un expired period deedG lease deed or 8 years whichever is less.
Rate of Inte+est. 0 3$- O + M
8@
:6<; -ERSONA8 8OAN0 TO E@-8O9EE of COR-OTATED
C8INTS. 0
-4+"ose. 0 o meet any personalG domestic expenses of the borrower.
E)iibi)it#. 03ermanent employees of large *orporate *lientsG other very
reputed *ompanies not have credit limits with us.
Rate of Inte+est. 0 3$- O <M

DE-OSIT SCHE@E
6. >oney >ultiplier .eposit *ertificate :>>.;
+. Iha5ana .eposit &cheme
8. >onthly Interest .eposit -eceipt :>I.-;
<. Huarterly Interest .eposit -eceipt :HI.-;
9. *entral%s &enior *iti5en .eposit &cheme
A. *entral%s 1lexi Jield .eposit scheme
39
($) @one# @4)ti")ie+ De"osit Ce+tificate. 0
he interest accrued gets added back to the principle giving you an
effective interest rate that is higher than the contracted interest rate.
his is an ideal scheme to increase your deposit exponentially.
#mount of .eposit : Jou can deposit a minimum amount of -s.6??G- and
multiples of -s.6??G-.
3eriod of .epositD Jou can open an account for a minimum period of A
months and up to a maximum of 6+? months.
-ate of InterestD he rate of interest shall be the appropriate rate
prevailing on the date of the deposit for the period so
selected.
.eposit *ertificate D #fter opening of the the account in the ledger, you
will issued a printed certificate:>>.*; with
full particulars filled in such as sr. no., your
name, amount of deposit, period of deposit, date
of deposit, due date of deposit, interest rate of
deposit and matuarity value etc.
$oanG#dvance against .epositD $oan G #dvance facility available under
the scheme as per prevailing rules.
/' K*a,ana De"osit
Sc*e!e .0
<?
Iha5aana deposit scheme offeres you the double benefits of easy
liquidity and high returns. It is also a flexible scheme that allows you to
withdraw a part of the deposit amount as and when required.
#mount of .epositD Jou can deposit a minimum amount of -s.9???G-
and multiples of -s. 6???G-. #t the time of
acceptance of the deposit, the entire deposit will
be placed in ,units% for payment at your option.
3eriod of .epositD Jou can open an account for a minimum period of 8?
days and up to a maximum of 6+? months.
-ate of InterestD he rate of interest shall be the appropriate rate ruling
on the date of the deposit for the period so selected.
3ass BookD Jou will be provided with a ,3ass Book% under the scheme.
If the ,3ass Book% is spoiledG mutilated or lost, a duplicate
,3ass Book% will be issued after observing other formalities
and recovering the usual ,service charges%.
$oanG#dvance against .epositD $oan G #dvance facility available under
the scheme as per prevailing rules.
2' @ont*)# Inte+est De"osit Recei"t(@IDR) .0
he >I.- scheme provides you with monthly interest
earnings, without affecting the principal amount.
#mount of .epositD Jou can deposit a minimum amount of -s.9???G-
and in multiple of -s.6???G-.
41
3eriod of .epositD Jou can open an account for periods ranging from 6+
months to 6+? months.
-ate of InterestD he rate of interest shall be the appropriate rate
prevailing on the date of the deposit for period so
selected.
*ertificateG -eceipt D #fter completion of formalities you will be issued a
printed receipt :>I.-; with all particulars filled
in as sr. no., your name, amount of deposit, period
of deposit, date of deposit, due date of deposit
,interest rate and interest payable every month etc.
$oanG#dvance against .epositD $oanGadvance facility is available under
the scheme as per prevailing rules.
&' C4a+te+)# Inte+est De"osit
Recei"t(CIDR) .0
HI.- provides you quarterly interest without affecting the principle
amount.
#mount of .epositD Jou can deposit a minimum amount of -s.9???G-
and in multiple of -s.6???G-.
3eriod of depositD Jou can open an account for periods ranging from 6+
months to 6+? months.
<+
-ate of InterestD he rate of interest shall be the appropriate rate
prevailing on the date of opening of the account for
the period so selected.
*ertificateG -eceipt D #fter completion of formalities you will be issued a
printed receipt:HI.-; with all particulars
filled in as sr. no., your name, amount of
deposit, period of deposit, due date of deposit,
due date, interest rate and interest payable
every quarter etc.
$oanG#dvance against .epositD $oanGadvance facility is available under
the scheme as per prevailing rule.
5' Cent+a)Fs Senio+ Citi,en De"osit
Sc*e!e .0
he unique feature of the scheme is an incentive to senior citi5ens
by way of additional interest over and above normal rate of interest on any
of our existing term deposit schemes.
If you have completed the age of A? years, you will be treated as a
senior citi5en for getting the benefit under this scheme.
#mount of .epositD he minimum amount of deposits accepted will be
as per the criteria laid down for the deposit
scheme which you opt for.
43
3eriod of .epositD Jour deposits may be accepted for any period
between 69 days :minimum period as applicable
to various deposit schemes; and 6+? months.
Incentive on -ate of InterestD #n incentive of additional interest of
?.9?M over and above the existing normal rates of interest would be
offered to you on any time deposit scheme.
*ertificateG3ass BookD *ertificate or ,3ass Book% will be issued to you
according to the deposit scheme such as ,3ass
Book% will be issued for Iha5ana and
*ertificate will be issued for >>.*, >I.-
and HI.-.
$oanG#dvance against .epositD $oanGadvance facility is available under
the scheme as per prevailing rule.
#dd-on facilities to &enior *iti5ens in &avings Bank #ccountD the
following additional incentives are available to you if you are
maintaining an average half-yearly balance of -s.9???G- in your
&avings Bank #ccount.
a) wo demand drafts per month with
upper limit of -s.6.?? lac per year will be issued free of service
charge by debiting your account.
$) Laiver of fee on issue of *entral *ard for one year.
") 1ree #> cards will be issued.
d) 1ree standing instructions.
<<
5' Cent+a)Fs F)e3i 9ie)( De"osit
sc*e!e .0

Cnder this scheme depositors can avail floating rate of
interest which is higher than the interest rate on normal erm .eposits.
#mount of .epositD &ingle deposit of -s.6 lac and above.
3eriod of .epositD 0ne year and above and up to a maximum of 6?
years.
-ate of InterestD -ate of interest shall be the appropriate rate prevailing
on the date of deposit.
$oansG#dvances against .epositD $oans and advances against deposit
are available in the scheme as per
prevailing rules.
45
CENTRA8 BANK OF INDIA
8A80DAREAIA< SURAT02%5DD2
BA8ANCE SHEET AS AT 2$G2G/DD2
-ARTICU8AR A@OUNT
TOTA8
A@OUNT
(A) CA-ITA8 AND
8IABI8ITIES .0
:6; .eposit
1ixed .eposit $ong erm 96,A+,68A.?9
1ixed .eposit &hort erm <6,?9,<77.??
>onthly Interest .eposit 98,7<,67<.??
>oney >ultiplier .eposit 6<,A6,6+,77<.7?
-ecurring .eposit 69,+7,?<9.<?
Huarterly Interest .eposit 6,A=,6=,+66.??
*entral A? plus 6+,9@6.A?
Iha5ana
.eposit:*omputeri5ed;
<,=<,?@A.??
2-2-. P >>. =?,<=<.?? 6=,79,=@,++6.79
:+; 1oreign *urrency 2on-
-esidence
<6,<7,8@<.7+
:8; #ccounts
&aving bank #Gc 6<,+=,A6,=+8.@=
*urrent #Gc @,=<,@?,?=6.AA
2ominal #Gc +9,?+,=<=.8= +8,+=,<<,9<+.7?
:A; *entral 0ffice ....
#ccount
6=,88,??,@8?.6<
:=; *redit Balances of #dvance
<A
*ash *redit
6?,<6,@A7.<+
0ver .raft
78,A9,89+.A6
6,?<,?=,+++.?8
:@; *ontingent $iabilities
'ift *heque Issued <A,??9.??
*...&. :I..3.; collected 67=< 6,89,6A8.??
ravellers *heque Issyable 66,8??.??
-ARTICU8AR A@OUNT
TOTA8
A@OUNT
0utward *heque *ollection @<,=99.9+
0utwards Bills 1or *ollection 97,8??.??
&undry Inward Bills for
*ollection
@,=6,@@+.??
$iability of #ccepted on #Gc
of *ustomer
6A,6=,<=?.??
1oreign 0utward Bills
*ollection
7,A??.??
Branches Inward Bills 1or
*ollection
69,7+,6A9.??
Huick *heque *ollection 9,<<,98<.?? <7,=+,6=<.9+
3rofit 4 $oss 6,??,+7,9<?.@8
TOTA8 OF
BA8ANCESHEET
A6,96,@6,76=.+7
(B) ASSETS.
:6; >ain Branch #d)ustment
#Gc 8?,A<,<8,9?7.+8
:+; *entral 0ffice 6=,@7,?+,97<.=@
:8; *ash 0n Band 6@,98,979.??
:<; $oan 4 #dvances
Eehicle $oan +,<@,A=6.??
Bousing $oan +@,8?,@7@.=8
&.&.I. $oans 76,?A,6=7.??
Interest #Gc 1or Eehicle $oan 6,8A,6A=.<?
47
3ersonal *onsumer $oan 6,A6,?68.+9
0ther 3riority &ector:erm
$oan;
8+,A=,@7A.??
2on-0ther 3riority
&ector:erm $oan;
6,++,9<,96<.??
Interest #Gc 1or Bousing
$oan
6<,?8,6@=.A=
-ARTICU8AR A@OUNT
TOTA8
A@OUNT
3.1. $oan A,8A,6+9.??
.emand $oan 0thers +9,<@,?67.??
Interest #Gc 1or 3.1.$oan 6,<<,7?A.<9
3ersonal $oan =,6<,+<=.?9
/arthquake -elief $oan +,AA,7+@.??
/arthquake -elief $oan-
Interest #Gc
6,?9,<+7.A?
*ent Eidhyarthi $oan =,6+,+=6.??
*ent Eidhyarthi $oan Interest
#Gc
6,+6,<=<.??
3ersonal $oan 0thers 6,<=,6AA.89
*ash *redit
#ddD *redit balance
9,A<,7+,?<@.8@
6?,<6,@A7.<+
0ver .raft
#ddD *redit Balance
6,=9,AA,A??.@@
78,A9,89+.A6
Inland Bills 3urchased 8,???.??
0utstation *heque 3urchased <,@76.??
$ocal Bill .isclosed <,==,7+=.@@ 66,7=,9A,=@8.A=
(5) C4++ent Asset
1urniture 4 1ittings 86,9+,<66.97
&tationary 76,@@@.9?
&tamp 4 &tamped
1orms:Inland;
@,7A?.??
8+,98,+A?.?7
:A; *ontingent #ssets
'ift *heques 0n Band <A,??9.??
*...&. :I.3..; -emitted 67=< 6,89,6A8.??
ravellers *heque 0n Band 66,8??.??
<@
0utward *heque -eceivable =7,?+?.9+
#cceptance 0n #Gc 0f
*ustomers
6A,6=,<=?.??
&undry Inward Bills
-eceivable
@,=6,@@+.??
Huick *ollection -eceivable 9,<<,98<.??
-ARTICU8AR A@OUNT
TOTA8
A@OUNT
0utward Bills -eceivable A9,?89.??
1oreign 0utward Bill
-eceivable
7,A??.??
Branches Inward Bills 1or
-eali5ation
69,7+,6A9.?? <7,=+,6=<.9+
TOTA8 OF
BA8ANCESHEET
A6,96,@6,76=.+7
49

CENTRA8 BANK OF INDIA
8A80DAREAIA< SURAT02%5DD2
-ROFIT ? 8OSS AGC FOR THE HA8F 9EAR ENDED 2$020/DD2
-ARTICU8AR A@OUNT
TOTA8
A@OUNT
DEBIT SIDE
(A) INTEREST #N DE.#SIT
Interest on 1...
6+,@7+.??
Interest on >.I...-.
7?,A77.??
Interest on >.>...
7A,77=.??
Interest on -...&.
7@A.??
Interest on B.B.&.
+8,?@A.??
Interest on 1...&.
@6,7<=.??
Interest on *entral%s A? plus
8.+=
Interest on Iha5ana
=,+87.9?
Interest on 0ver .ue .eposit
<8,@<<.??
&ub otal of A
----- 8,9=,A7<.+=
(B) STAFF E/.ENSES
Basic 3ay 9,=A,6?9.6<
&pecial #llowance +9,???.?9
.earness #llowance
+,8@,??=.89
*ity *ompensatory #llowance
6A,8<<.=7
Bouse -ent #llowance
<A,A<9.==
3rofessional Hualification
#llowance
<,987.<8?
*ycle #llowance +?A.A6
9?
Lashing #llowance
976.79
1ixed 3ersonal #llowance
6<,8<7.?9
*onveyance #llowance o
#wards &taff 8,8<+.+?
*ont. o 3rovident 1und 6@,=7?.??
*anteen &ubsidy 6,9+?.??
/ncashment 0f $eave #gainst
$.1.*. +9,778.7<
*losing #llowance 6,9??.??
-ARTICU8AR A@OUNT
TOTA8
A@OUNT
>edical #id 7,?=9.??
$..*. G $.1.*. 6,A?@.??
*ost 0f *otton 4 Linter
Cniform A,???.??
Bospitali5ation /xpenses A,6<+.=<
&ub otal of B
-----
7,79,=A+.?+
(C) AD0INISTRATI1E
E/.ENSES
$ighting /xpenses 8?,<6?.??
-ent 3aid 1or 0ther 3remises 6A,+??.??
-ent 3aid 1or 0ffice 3remises 86,6+=.??
0ther axes :0ctroi 4 >uni.
axes.;
6,7=9.??
elegram *harges +,9<7.??
elephone *harges 6?,97<.??
*ourier *harges 8,+89.??
-epairs 4 >aintenance @,A=9.??
$ocal *onveyance *harges 8,<<9.??
.#. Bill +,697.??
able &tationary <,677.??
*omputer &tationary AA9.??
-eimbursement 0f
*onveyance /xp. o 0ffice
+6,?A?.<?
2ewspaper 4 3eriodicalsG
Books
6,86=.??
51
-epairs /tc. on -ented
3remises
6,<8?.??
1reightG $abour *harges paid <?.??
Lages 3aid o &weepers 4
*asual Lorkers <9?.??
3etty cash A,9??.??
#udit 1ees 7,<9?.??
Qerox 6,A+<.9?
*learing Bouse *harges 8<,@9A.=9
&ub otal of C -----
6767A6.A9
2et 3rofit 66,9<,=@@.97
GRAND TOTA8 +=,??,+?A.98
-ARTICU8AR A@OUNT
TOTA8
A@OUNT
CREDIT SIDE
(A) Interest on Advan"es
Interest on .emand $oan @@,=<=.6?
Interest on erm $oan 9,=A,<=?.<?
Interest on *ash *redit 66,7<,<+?.??
Interest on 0...#. 4 .0... A,<8,+96.??
&ub otal of A ----- +9,?+,@@@.9?
(B)Co22.3Bi&&3DDs30Ts
*ommission 0n B3GIB. 6,+8A.??
IncidentalG&ervices *harges 88,7@7.<8
3rocessing *harges 9,899.??
*ommission 0n
0**G0B*G&IB*GBIB*
6@,AA?.??
*ommission 0n
$etterG'uarantee
6+,+97.??
&ub otal of B ----- =6,<77.<8
(C)0is". In"o2e
#mount -eceived 1rom &taff
1or 0ccupation 0f 1l.
<9+.??
9+
3enal Interest 0n &.E
$ockers
@=6.??
*ommission 0n 1oreign I.*. 69,7=6.??
#mount -ecovered 1or Cse 0f
1urniture
++8.A?
Interest B.3.G I.B... <<=.??
Interest 0n Incedentional
*harges
<@77.??
/xchange 0n ..G >t 6,?+,87<.??
3ostages 9A6.??
&ub otal of C
-----
6,+9,@6@.A?
'ross $oss
-----
GRAND TOTA8 +=,??,+?A.98
-ROGRESS RE-ORT
he *entral Bank of India,s progress report by chart are as under D
&r.
2o.
.etails 86G8G6777 86G8G+??? 86G8G+??6 86G8G+??+ 86G8G+??8
6 3rofit 6?6+<=87 @?+97+8 A=77786 @?787@+ 6??+79<?
+ #dvances <A?=<<@A 9?@8=8<6 A<+?==<? 9A=6+?=? 667=9A=@8
8
*urrent
#Gc
@A=@=669 7+6A8879 7768878?
66=96?=<
+
@=<@??=6
<
&aving
#Gc
6?9?8=7=
=
668AA@9<
A
66<?=@9?
A
6+67?@<6 6<+=A6=+8
9
ime
.eposit
6?<A8<8?
A
6679@=7+
6
6<A<A6+@
=
678@@7?+
7
6@8=+=A?A
A
Interest
/arned
A@99@++ 79@9+@< 6+?=+A=6 +<?88?=? <<7@=68A
=
otal
#ssets
96697@<+
+
==A<99=<
6
9<<+?8@6
8
A69<A6?+
A
A696@676=
@
2o of
B&& #Gc.
76A9 7AA9 779+ 6?+?8 6?<87
7 2o of 7+? 78? 788 7+= @88
53
*G#
6?
ime
.eposit
#ccount
8=<? 8@8= 8@<8 87+A <6++
-ERSONNE8 DE-ART@ENT
:6; -/*0-. >#I2/2#2*/
:+; -/*-CI>/2, &/$/*I02 4 I2.C*I02
:8; -#I2I2' 4 >#2#'/>/2 ./E/$03>/2
:<; 3-0>0I02 30$I*J
:9; L#'/ 4 &#$#-J #.>I2I&-#I02
:A; &#'2#I02 I2*-/>/2&
:=; -#2&1/- 30$I*J
:@; I>/ I//3I2' &J&/>
:7; #$$0L#2*/
9<
$' RECORD
@AINTENANCE. 0
he *entral Bank of India maintaining a wide range of records. he
records about employment, training, promotion, transfer, wage and salary,
welfare and other policies are maintain by the very senior officer at the
head office under the general managers instruction. 3ersonal data each and
every employee has maintain by the branch officerG manager with the use
of computer. Lhich the general manager collects from time to time. It is
helpful to seniority. hese records contain the following informationD
2ame of the /mployee
3ermanent 4 local #ddress
3hotograph
#ppointment of training
.etail of hisGher past
3revious /mployment
Hualification
#wards 4 3romotion
#ccident -ecord
&ex 4 marital status
.isciplinary behavior
-etirement
55
/' RECRUIT@ENT< SE8ECTION ?
INDUCTION. 0
#t 3resent the *entral Bank of India at $al .arwa)a branch
understands !-ationali5ation" i.e. it selects candidate%s from inside the
organi5ation. here for, there is no need to recruit or select more people
from outside the 0rgani5ation. But when there I any vacancy in the
0rgani5ation, the selection process is as underD
#sk for )ob to Bead office of the central bank.
#nswer from Bead office.
Lhen inquiry comes from Bead for filling the vacancy, If they
require the person, the give answers for filling that vacancy and )ob
specification.
If there is no applicant for that )ob in employment exchange, they
give advertisement in the newspaper.
Interview
&election
Induction
Lhen new recruits )oin the company, they are not aware of the
company. #t the time of )oining, they are given in brief information about
the *entral Bank of India. hey are told about -ules 4 -egulations
relevant to his )ob. he employee is also introduced to his superior and
peers. #ttendance is prepared immediately on reporting by employee along
with the office order.
9A
2' TRAINING ? @ANAGE@ENT DEAE8O-@ENT.0
he *entral Bank of India is a one type of servicing organi5ation. &o
it requires training for the new employee or old employee for new post
who are working in the organi5ation. *entral Bank of India has its own
branch for providing various type of training at #hmedabad. It provides
training on various departments under #pprentice #ct. It give training for
all different department.
raining 4 >anagement .evelopment is taught by the senior
employee of the bank to new employee. Be taught him about all data of
how to work it and how to handle it with respectably. Be also gives
information about rules and regulation of the bank. he training period is +
months for all trainees. Lithin + months the trainees learn procedure of the
bank.
&' -RO@OTION -O8IC9. 0
he *BI bank gives promotion to their employees by experiences,
good efficiency with his work by -egional 0ffice. he employees are
permitted to get promotion only when they have performed their service
with good respectable and with good efficiently.
5' EAGE ? SA8AR9 AD@INISTRATION.0
57
he *BI bank gives wage and salary to employees by their
seniority. 3ayment of the wage and salary sanctioned by -egional 0ffice at
main branch and then give the wages and salary branch wise.
1or *lerical &taff
8?+?
Basic
689
8<+9
++9
<6??
8+?
98??
8<?
A<??
8@?
8Jrs. 8Jrs. <Jrs. 8Jrs. <Jrs.
=7+?
A@?
@A??
8@?
@7@? +? Jears
6Jrs. 6Jrs.
1or &ubordinate staffD
+=9?
Basic
99
+A@?
=9
8?6?
7?
867?
66?
89+?
68?
+Jrs. +Jrs. +Jrs. 8Jrs. <Jrs.
<?<?
69?
<<7?
6=?
9??? +? Jears
8Jrs. 8Jrs.
5' TRANSFER -O8IC9. 0
he *entral Bank of India follows the versatility policy. Cnder this
policy the employee is transfer after one or two month on other
department. &o heGshe is able to know more and more and handle the every
department. he branch transfer is done after completing the two or three
years.
6' TI@E KEE-ING S9STE@. 0
9@
'enerally in big organi5ation there is a separate department for time
keeping handled by special officer with special mechanical time keeping
system like computer card. But the *entral Bank of India has not followed
this system. hey use other system for time keeping i.e. #ttendance
register. #ll who are related with bank like manager, officer, clerks, peonGs
and 'unmen must require to signing in #ttendance -egister.
heir general times for banking activities are as followsD
>onday to 1riday D- 66D?? #> to <D?? 3>
&aturday D- 66D?? #> to +D??
7' A88OEANCE. 0
he following allowances are settled dated 6<
th
1ebruary, 6779 with
effect from 6
st
2ovember, 677=.
Dearness A&&o*an"e
he dearness allowance shall be payable as per the followingD-
:i; &ubordinate &taff
?.+<M of pay.
:ii;*lerical &taff
?.+<M of pay up to -s. =,6?? plus
?.+?M of pay above -s. =,6?? and up to -s. 66,8?? plus
?.6+M of pay above -s. 66,8??
59
Cit% Co2+ensator% A&&o*an"e
he city compensatory allowance shall be payable as per the
following ratesD-
#. C)e+ica) Staff
6.
#t the higher **#
centers including the
&tate of 'oa.
<M of Basic pay
>inimum -s. 6+9 p.m.
>aximum -s. +9? p.m.
+.
#t the lower **#
*enters i.e. places with
population of 9 lacks
and over, &tate *apitals,
*handigarh,
3ondicherry and 3ort
Blair.
8M of Basic pay
>inimum -s. 6?? p.m.
>aximum -s. +?? p.m.
B. S4bo+(inate Staff
6. #t the higher **#
centers including the
&tate of 'oa.
<M of Basic pay
>aximum -s. 6=9 p.m.
+. #t the lower **#
*enters i.e. places with
population of 9 lacks
and over, &tate *apitals,
*handigarh,3ondicherry
and 3ort Blair.
8M of Basic pay
>aximum -s.6+9 p.m.
)ose rent A&&o*an"e
A?
he house rent allowance payable shall be as underD
AREA
Rate as J of "a#
(No @in'G No
@a3')
6.
3laces with population of more than 6+
lacks
@.9 M
+.
3laces with population of + lacks and over
:other than places in 6. above ; and &tate
*apitals and *apitals of Cnion erritories.
=.9 M
8. 3laces with population below + lacks A.9 M
Trans+ort A&&o*an"e
#ll permanent full time employee including those on probation shall
be paid with effect from 6
st
2ovember, 6777 ransport allowance at the
rate of -s. A9 per month.
Fi-ed .ersona& A&&o*an"e
he fixed personal allowance shall be released one year after
reaching maximum of the scale in respect of those employees who were
in services of the Bank and have drawn one advance increment on
account of industry level settlement on *omputeri5ation.
)i&& and Fe& A&&o*an"e
61
his allowance is specially for the employee who works on height
places. he Bill and 1uel #llowance shall be payable at the following
rates.
#t places situated at a height of D 6? Mof pay
8??? meters and above :>ax. -s. =9?;
#t places situated at a height of D 9 M of pay
and over 69?? meters but below 8??? meters :>ax. -s. +A?;
#t places situated at a height of D < M of pay
and over 6??? meters but below 69?? meters :>ax. -s. ++?;
.rovident Fnd
3rovident 1und is a one type of fund but it is special for the
employee%s future life. It deducts from the employees salary and give
them after his retirement. he 3rovident 1und deducts 6?M of the
employees ,s salary.
)os+ita&i'ation
his #llowance is paid for the treatment of hospital by *BI. It is
6??M for hisGher and =9 M for hisGher family.
he >anagement can allow reimbursement up to 6?? M expenses
for Bospitali5ation :of /mployee only; in case of prolonged illness
like *ancer, uberculosis, Beart rouble, .iphtheria, $eprosy,
Iidney #ilment and other illness as may be decided by *entral
0ffice.
A+
Bospitali5ation expenses for >aternity :2ormal; are not
imbursement. Bowever, 0peration *harges in case involving
interference because of complicated labour and caesarean
operation are reimbursable.
0edi"a& Aid
>edical aid allowance is paid to *BI /mployees for the payment of
simple disease like cough etc. he reimbursement of medical expenses
under medical aid allowance shall be restricted to an amount is
followingD
-s. 6??? per annum for workmen with service up to 9 years till
the completed of 9
th
year.
-s. 6+?? per annum for workmen who have completed 9 years of
service and above.
C%"&e A&&o*an"e
his allowance is for traveling because of the work *BI. 1or
/xample, give the document to the main branch or other branch. his
allowance is paid on amount of -s. <9 per month in >umbai, *alcutta,
*hennai and .elhi and other city -s. 89 per month.
)a&tin, A&&o*an"e
1or )ourney for official duties outside his head quarter, heG she shall
be paid halting allowance at following rateD
63
-a+tic4)a+s
Hi*e+ CCA
Cente+s
8o=e+ CCA
Cente+s
Non CCA
cente+s
C)e+ica) Staff
-s. 6<? per
.iem
-s. 6?9 per
.iem
-s. 7? per .iem
S4bo+(inate
Staff
-s. 66? per diem -s. =9 per .iem -s. A? per .iem
4as(in, A&&o*an"e
he washing allowance is paid for cleanness. It shall be payable -s.
9? per month.
.ension
3ension is paid to the person of the *BI after his retirement. he
pension is fixed percentage of hisGher salary.
S+e"ia& .a%
he &pecial #llowance is payable to compensate a workman for
performance or discharge of certain additional duties and functions
requiring greater skill or responsibility, over and above the routine duties
and functions of a workmen in the same cadre. he amount of special
allowance payable is as underD
A<
3articular
#mount
of special
pay -s.
3articular
#mount
of special
pay
elephone operator
6?@
-elieving elephone
0perator
9A
#udit *lerk-category #. 6@+ *omptist +68
-*ategory B. <8 elex operator +A7
eller 3unch *ard 0perator +7@
- *ategory #.
- *ategory B.
896
9@=
#ccounting >achine
0perator.
<A?
&tenographer 9++ Bead *lerk 9++
#ssistant Bead *ashier +@? Bead *ashier-*ategory
&pecial #ssistant 7=6 !#" <A?
#gricultural #ssistant +9@ !B" 9++
*omputer 0perator A88 !*" 9@9
.ata /ntry 0perator <<? !." A<@
/ncoder operator
8=@
#dvanced $edger
3osting >achine
0perator
9<?
1or &ubordinate staff D-
*yclostyle >achine
0perator
6<9
$iftman
6=@
-elieving $iftman 6?= *ash 3eon 6=@
Latchman 6=@ #rmed 'uard 8??
Bill *ollector 8?? .aftary 89+
Bead 3eon
<?A
#ir *onditioning 3lant
Belper
@6A
/lectrician @6A .river 7+8

65
SERAICES
he *entral Bank of India are totally committed to customer
satisfaction. It has been their effort to combine the best elements of warm,
personal service with cutting-edge technology. his approach has
empowered us to offer customer-friendly option and competitive policies.
he services which are provided to the customers by he #$$B#B#.
Bank of India as given belowD
:6; */2-#$ *#-.
:+; */2-#$ *#-. /$/*-02I*
:8; ./BI *#-.
:<; *#&B >#2#'/>/2 &/-EI*/&
:9; /$$/- 3#J>/2 &J&/>
:A; &#1/ ./30&I E#$C&
:=; -#E/$$/-&% *B/HC/&
:@; 'I1 *B/HC/&
:7; B#2I .#-1& 0- ./>#2. .-#1&
$' CENTRA8 CARD. 0
It is a unique credit card offering you more and more facility and
convenience. It offers you the freedom to spend at a large number of
member establishments.
AA
E&i,i$i&it% Criteria Do2esti" Card
our personal annual income should not be below -s. =9,???. #
copy of the &alary &lipG1orm 6AGI return should be provided as
proof of income.
Bolder of 3#2 as an Income ax payee :#pplied for status is
acceptable;.
Identifiable and clearly spelt out residential and officialGbusiness
address either owned by the person or leasedGrentedGprovided by
the employer.
Jour age should not be below +6 years.
Fees for Do2esti" Centra& Card (0aster Card 5 1isa Card)
1or a fresh applicant the card is issued for one year, which is
renewed for + years on each expiry thereafter. he fees are as underD
# one time enrolment fee of -s. 8??.
Issuance fee of -s. <?? for one year.
#t the time of renewal an annual fee -s. <?? is charged per
annum. &ince the card is renewed for a period of two years, the
renewal charge is recovered from you in two installments
-s.<?? per annum.
1or photo-card -s. 9? is charged each time the photo is
embossed.
67
Le also issue add-on cards to the spouse, son or unmarried
daughter. he fee of the add-on card is same as the parent domestic card.
Internationa& Centra& 0aster Card
Le presently issue only the International >aster *ard to our
customer going abroad for all bonafide purpose. he credit limit assigned
to the card is up to the Basic ravel Huota :BH;. he issuance as well as
renewal fee of International *entral >aster *ard is -s.6??? only. his
card is valid for one year only.
Fa"i&ities #ffered $% Centra& Card
0ur domestic card is accepted all over India and 2epal having
more than 6,6?,??? >erchant outlets.
#ll retail outlets, petrol pumps, Indian railways, airlines,
hospitals, nursing homes, hotels, restaurants, departmental stores,
and grocery stores etc. now accept *entral *ard.
>ail 0rderGelephone 0rder, Internet ransaction can also be
made through *entral *ard with prior approvalGauthori5ation
from our system.
'roup #ccident Insurance &cheme coverage up to -s. 6 lacks.
#part from the above, the advance and cheque encashment facility is
one of the best facilities offered through our card. he details are as underD
Jou may avail the cash advance facility up to a maximum fixed
limit of -s. 9??? per month. he cash advance facility is offered
A@
through A?? odd selected branches all over India situated in
ma)or towns and cities only.
he cheque encashment facility limit is -s. +,9?? which is free of
charge and available at all branches of *entral Bank of India.
/ither you can avail the total amount of -s. 9,??? in one month
by way of singing the charge slip i.e. through cash advance
facility or if you so desire, you can avail of both the facilities.
hen under cheque encashment you are allowed to have -s.
+,9?? :maximum; and the rest through cash advance facility,
since the aggregate limit when taken together is -s. 9,?? per
month only.
If you do not pay card usage within the stipulated due date, service
charges +.9M per month is levied :computed monthly; until the
outstanding is fully paid off.
/' CENTRA8 CARD
E8ECTRONIC. 0
*entral *ard /lectronic is a new !entry level credit product" for the
emerging, untapped market segments that previously did not have access
to traditional bankcard payment products.
Featres
It is designed for only at /lectronic terminals. #cceptance at non-
terminal merchants is not allowed.
69
#ccount information is printed and embossed on the *ard.
+<-hour customer call centers are available in India.
here is 5ero lost *ard liability.
*ard will be replaced in seven days.
Jou will get be free accident insurance cover up to -s. 6,??,???.
Jou will get free lost *ard insurance cover to the extent of credit
limit.
Jou will be allowed *heque /ncashment facility, up to -s. +,9??
per month at all the branches of *entral Bank of India.
here is no fear of spending over the limit as only transaction
within the available limits would be authori5ed.
#ccess to #>s of >aster *ard International for cash advance is
provided. Jou will also have unparalleled access to cash
anytime, anywhere at more than =,7?,??? >aster
*ardG>aestroG*irrus #>s worldwide.
*ash withdrawal limit
.omestic *ard -- -s. 9,??? per month.
'lobal *ard -- -s. 69,??? per month.
E&i,i$i&it%
*ustomer%s gross annual income should not be below -s.9????G-
per annum. It should be supported with a copy pf salary slip or
other document.
*ustomer%s age should not be below +6 years.
Identifiable and clearly spelt out residential or office G business
address.
=?
Fees and C(ar,es
here is no )oining fee.
#n annual fee of -s. <??G- is charged every year in advance.
he *ard is issued G renewed every two years.
# nominal fee of -s.9?G- is charged for a 3hoto *ard.
2' DEBIT
CARD. 0
he debit cards are the most convenient 4 secure way to access
customer%s account globally. Lith the debit card customer can-
Lithdraw money and check account balances from #>s.
>ake purchases of goods 4 services at stores, restaurants etc.
*ustomer%s account with the Bank gets debited online after
verification of customer%s 3I2 and the cash or goods G services are
dispensed to customer. *ustomer will get a listing of these transactions on
customer%s account statements G passbook.
Featres
.irect online debit to person%s savings or current account :in
customer personal name;.
*ompletely safe and secure personal Identification 2umber :3I2;
based card.
71
'lobally accepted at >erchant /stablishments displaying the
>aestro G *irrus logos. 0ver 9.8 million >erchant
/stablishments and A????? #>s are available for accessing
him G her accounts any where, anytime.
+<-hour *ustomer *all *enters available in India
Rero lost card liability.
-eplacement *ard
Itemi5ed billing on your statementGpassbook.
Fees 5 C(ar,es
here are no transaction charges at the #>s of *entral Bank of
India.
ransaction charges are levied only at non-*entral Bank
>aestro G *irrus #>s.
-s. 8?G- for cash withdrawal.
-s. AG- for balance enquiry.
&ervice charge of +.9M on -ailways 4 3etrol 3ump
transaction.
Re+&a"e2ent of 6ost Card
# new card will be issued and sent to customer within a week of
reporting the loss of the card for a fee of -s. 9?G-
=+
&' CASH @ANAGE@ENT
SERAICES. 0
*/2-#$%& */2H** service offers fastest collection of
outstation cheques drawn on 8<9 locating enhancing liquidity and better
cash management of the customers with #ssured *redit on .ay-= at a
lower cost.
*/2-#$%& */2/Q3-/&& service offers collection of cheques
drawn on 66? ma)or >etro and Crban locations with #ssured *redit on
.ay-<.
*/2-#$%& */2I2&#2 service offers .#J-?6 *redit of
cheque drawn on 8<9 locations. his offers fastest rotation of funds at a
reasonable cost to the customers.
.ri"in,: 3rice is variable depending on the monthly volumes, average
cheque amount etc.
4(o "an avai& Cas( 0ana,e2ent Servi"es7
*orporate
3ublic, 3rivate and (oint 1irms
/xisting 3artnership 1irms
/xisting 3roprietorship 1irms
Individuals 4 Institutions
Benefits to Csto2ers: !
73
Better *ash >anagement.
-egular *omputeri5ed >I& G -eports
Instant $iquidity
1aster and Bigher urnover
5' TE88ER -A9@ENT
S9STE@. 0
his system is very helpful to the customer. In this system, the bank
can not give the token for the payment to the customer. &o customer can%t
west their time and work doing very easily. In eller payment up to -s.
=,??? give the cash on hand to customer.
5' SAFE DE-OSIT
AA8UTS. 0
E&i,i$i&it%
$ocker can be hired out only to individuals, duly introduced either
in their single names or in their )oint names.
In case of locker hired in )oint names, specific instruction
regarding operation of locket to be obtained.
=<
2o $ocker to it hired out in the names of firms, #ssociations,
clubs and $imited companies without prior approvals of
controlling office.
2o $ocker to hire out to minors either )ointly with ma)or or in
single name.
he hirer is the lessee and the Bank is the lesser.
#+eration
:6; .uly stamped memorandum of $etting of locker:&$-6; to be got
completed and signed by all the hires in the presence of custodian.
*ost of stamp to be recovered from the hirer.
:+; &pecimen signature card:&$-+; with specific instruction regarding
operation of locker to be completed and signed by all hires in the
presence of custodian.
:8; #fter making entries in the pass Lord Book, it should be signed by
all the hires.
:<; #ppropriate advance rent for 6 year to be recovered from the hires to
the credit of *G. 2ominal &afe .eposit -ent in locker account and a
receipt should be issued.
:9; /ntries to be made in key -egister, locker rent register, due date
diary, safe deposit locker ledger and vacant locker register.
:A; he hirer to be advised to sign the #ttendance -egister making the
locker no. date and hire of operation and then allowed to operate the
locker.
:=; 1or subsequent operations also, hirer should sign the #ttendance
-egister in a similar manner. he *ustodian 0peration the master
75
key should countersign the register after duly verifying the specimen
signature and ensuring that the rent is not in arrears.
Srrender of 6o"ker
he release clause on specimen signature and card should be
signed.
#n empty locker can also be surrendered through a duly
authori5ed. Bowever, an authori5ation letter stating the fact that
the locker is empty should be obtained. he *ustodian should
then open the locker in the presence of authori5ed agent. If there
are contents in the locker it should be locked and the key handed
over back to the authori5ed agent. he hirers should be advised
to vacate the contents by coming to the Bank personally and
surrender the locker.
Lhen a locker is surrendered, the lock thereon should be
interchanged with the lock of another empty locker. # few extra
locks can also be kept for this purpose.
-ent for $ockerD
'roup of $ocker
-ent 1or 0ne
Jear
-ent 1or wo
Jear
-ent 1or hree
Jear
# -s. 89? -s. AA9 -s. 7<9
B -s. 9?? -s. 79? -s. 689?
* -s. A9? -s. 6+89 -s. 6=99
. -s. =9? -s. 6<+9 -s. +?+9
/ -s. 7?? -s. 6=6? -s. +<8?
=A
1 -s. 69?? -s. +@9? -s. <?9?
' -s. 69?? -s. +@9? -s. <?9?
B -s. +9?? -s. <=9? -s. A=9?
I -s. 89?? -s. AA9? -s. 7<9?
6' TRAAE88ERSF
CHECUES. 0
his is also another instrument issued by bank for the remitted of
money from one place to another. his is issued for the benefit of the
traveling public, who do not want to risk carrying cash with them.
*entral bank%s ravelers cheques are available in denomination of
-s.6??, -s.9??, -s.6???, -s.+9?? and -s.9???. *harge -s.6G- per
-s.6??G-.
hey are encashable at par at all the braches of *entral Bank and
other leading 2ationali5ed Banks with who Bank have reciprocal
arrangement.
hey are valid till encased.
7' GIFT
CHECUES. 0
he *entral Bank 'ift *heques are ideal gifts for all occasions.
hey are available in denominations of -s. 66G-, -s. +9G-, -s. 96G-
and -s. 6?6G-.
77
Issued free of charge and payable at par, at all the branches of
*entral bank.
%' BANK DARFTS OR DE@AND DRAFTS. 0
Banks issue drafts when money is to remitted from one place to
another. &ection @9-# of the 2egotiable Instrument #ct defines a bank
draft as !an order to pay money, drawn by one office of a bank upon
another office of the same bank, for a sum of money payable by order on
demand." It means that it is an order from one branch one another branch
of the same bank to pay a specified sum of money to the person mentioned
or to his order. #s usual a draft is always payable on demand.
he draft is issued for consideration received in advance. he person
who remits the money is known as the purchaser of the draft. Be pays the
banker a particular amount to be remitted and then he is issued a draft. he
purchaser then sends the draft, will encash it at the drawee branch of the
bank.
SEOT ANA89SIS
he appraisal of &trengths, Leaknesses, 0pportunities and hreats
of the bank is called &L0 #nalysis.
=@
(I) STRENGTHS. 0
he management of the *entral Bank of India, $aldarwa)a branch is
3unctual, honest, polite, active and always ready to facilitate their
services to the customer.
he network of the *entral Bank of India is very wide and this bank is
the profit making bank so bank gives more and more facility to their
customers.
In this bank, loan interest rate is lower than the other bank.
hey gives the facility of the teller payment system means customer take
the payment up to -s. =??? directly.
hey believe in customer satisfaction. hey launchedD he ,*<*% means
*entralite for *ustomers and the bank is firmly work towards it.
hrough the ,*<*% initiative, they are set to bring a platform of
communication and interaction, thereby enhancing the quality and
service for customer.
*entral Bank of India is the first Indian bank.
It gives the facilitate of &afe .eposit Eault.
(II) EEAKNESSES. 0
79
Branch at present is operating some his functioning manually which
should be removed by fully computeri5ation of branch as generally in
the city all other co-operative and nationali5e banks are fully
computeri5ed and to meet with the times challenge. he branch should
also come out with latest computers to be in the field in their higher
competitive area.
he *entral Bank of India can not give the facility of the #>s in
$aldarwa)a branch.
(III) O--URNITIES. 0
hey want to cover a wide area network so in future they will open the
branch in poor and rich area.
In future, they provide the facility of !Eoluntary -etirement &cheme"
:E-&; so new recruitment is available for new culture and generation.
hey will start the facility of #>s in $aldarwa)a branch due to the
demand of the customers and according to modern times.
@?
(IA) THREATS. 0
# first threat for public sector bank is the privati5ation of banking. he
working condition and services of private banks are better than
government bank.
It is true that the element of safety in 'overnment bank is
more than private bank but it is not only one thing which is considered
while taking banking services. &o public sector bank has to become
more efficient.
81
BIB8IOGRA-H9
Banking $aw 4 3ractice D
3. 2. Earshney
Cniversity of .elhi, &outh campus, 2ew .elhi.
Banking heory 3ractices D
&hri 3.I.&hrivastva
:2ew /dition +???;
3roduct 3ortfolio D
he *entral Bank of India.
:1or 3roducts 4 &ervices;
Leb site of the Banks D
www.centralbankofinda.co.in
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