Questionnaire

I Sachin Prasad, student of master of business administration (Banking and insurance) from
Sahyadri College of engineering and management Mangalore. Doing my project at Karnataka
Bank Head Office Mangalore, as a part of MBA curriculum. My topic is TO EVALUATE THE
IMPACT OF FINANCIAL INCLUSION IMPLEMENTED BY KARNATAKA BANK
LTD, HEAD OFFICE, MANGALORE. So kindly I request you to fill the questionnaire and
this will assist my project study. This information provided by you will kept confidential and will
be used only for academic purpose.
1. Name of the account holder:

2. Married: [ ] Yes [ ] No

3. Age:
[ ] Below 25 years
[ ] 25 to 35
[ ] Above 35

4. Education:
[ ] No education
[ ] primary
[ ] high school

5. Occupation: .

6. Monthly income:
[ ] less than Rs5,000/-
[ ] Rs5,000/- to Rs10,000/-
[ ] above Rs10,000/-


7. Which type of account do you have?

[ ] Savings Bank a/c [ ] Current a/c

[ ] Recurring Deposit a/c [ ] Fixed Deposit a/c

[ ] If others, (please specify) ___________________________


8. How did you came to know about this scheme
[ ] Banks awareness program
[ ] village panchayath officials
[ ] Relatives
[ ] Friends
[ ] Advertisement

9. For what purpose have you joined this scheme
[ ] Savings [ ] receiving remittance
[ ] To borrow loan [ ] door banking
[ ] receiving payments through government
[ ] Any other (please specify)

10. How frequently do you save in your account?
[ ] Dont save / never
[ ] I put in money as and when I can
[ ] At least once a month
[ ] I have paid money in but not in past 12 months
[ ] I have not added money since account was opened
[ ] If others, (please specify) __________________________


11. Are you aware that banks are opening zero minimum balance accounts
for everyone?
[ ] Yes [ ] No

12. Have you ever borrowed or taken a loan?

[ ] Yes, [ ] No

If yes please answer the question number 13, 14, 15

13. If borrowed from banks, which of the following reasons led to this choice?
[ ] Low rate of interest

[ ] offered by the banks.

[ ] It is easy (vague)

[ ] Trustworthy lender

[ ] If others, (please specify) ___________________________


14. Are you satisfied with time taken for processing of loan
[ ] highly satisfied
[ ] moderately satisfied
[ ] low satisfied
[ ] dissatisfied


15. For what Purpose you have taken loan
[ ] Purchase of seeds
[ ] childrens education
[ ] purchase of vehicles
[ ] For construction of house
[ ] personal
[ ] any other, (please specify)..



If No please answer the question no. 16

16. Indicate reason for not borrowing the loan
Types Strongly
agree
Agree neutral disagree
Not satisfied with the bank service
Not interested
Not awareness
Difficult to pay premium










17. Indicate your experience with present product and services offered by the bank
Products and services Fully
satisfied
satisfied Just
ok
Unsatisfied
Loans and advances
Deposit
ATM/ Debit card
Mobile banking
Door banking
Payment and remittance
Kisan credit card




18. Are you aware of the other financial services offered by the bank
[ ] Yes [ ] No
[ ] if Yes Then which one - [ ] Insurance [ ] Investment
[ ] pension
[ ] any other (please specify)...

[ ] If no- [ ] Not interest [ ] No awareness
[ ] any other (please specify)


19. Are you satisfied with the Business correspondent model services
[ ] Yes, satisfied
[ ] No, not satisfied (please give a reason)..


20. Whether they provide sufficient information about new service?
[ ] Yes
[ ] No