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INFOSYS.110 BUSINESS SYSTEMS:

DELIVERABLE 2: BUSINESS
SECTION
2014

Name Min Jin
NetID Mjin325
Group Number: 283
Website Link: http://infosys110group283.blogspot.co.nz/
Tutorial Details
Tutor: Day: Time:
Yvonne Hong Sunday 11pm
Time Spent on
Assignment:
25 hours
Word
Count:
1,226



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E-RECEIPTS TIMES
INTRODUCTION
When we buy something, we will get receipts. When business is transacting,
the efforts machines will produce receipts, but customers often say I do not
need, because it is just a paper. People often throw away receipts or misplace
receipts, but we met some problems about our goods, they need find receipts,
they are gone or damaged. Technology is advancing with the passage of time,
and then we can online shopping, digital payments and self checkouts.
Therefore, we don't need paper receipts. At the same time, we create
E-Receipts, all transactions are recorded, all processes online, all stored in the
cloud, totally free for all transactions anywhere and anytime.
3. BUSINESS SECTION
3.1 Vision
It is a convenient, easy, quick and environmentally friendly way for store,
integrate and record receipts, helps people to manage their business
transaction activities.

3.2 Industry Anal ysi s: E-pocket Payment Industry
Industry: E-pocket payment Industry. E-receipts, this application will record
peoples business transactions, and help customer to store their receipts
digitally. This product is in the electronic payment industry
Force High/Low Justification
Buyer power Low There are some different banks
provide online record of peoples



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transaction of EFTPOS cards. If
people want to store their receipts in
cloud storage, they have few choices
to choose.
Supplier power High There are only few large network
companies run this application to
provide financial service, such as
Visa and MasterCard.
Threat of new entrants High The entry barriers are high. While
running this sysytem, product
retailers and financial cards
providers need co-operation at the
same time. In fact, it is hard to
achieve,because some retailers can
not be convinced to supply
customers transactions record.
Threat of substitutes High Because product retailers or
customers have a lot of ways to
record their business transaction,
such as writing down the paper or
keeping the invoices.
Rivaly among existing
competitors
Low Because not any company can store
their receipts electronically, and only
some specific company have the
digital receipts service, such as Air



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New Zealand.
Overall attractiveness of the industry: The analysis of the five forces
model shows the electronic payment industry is a rising and very attractive
industry. Because the electronic payment industry has high supplier power and
high threat of substitutes, so it is useful, consumer-centric and advancing.

3.3 Customers and Their Needs
In what is fast times, people usually attach more importance to efficient and
use short time to manage their lots of different receipts without a bag full of
different dates and types receipts. On the other hand, the e-commerce and
environmental sustainability is a growing trend in the future. This way can help
people to manage their receipts efficiently and expediently.
3.4 The Product and Service
The service will help customer to manage their receipts in a a streamline and
convenient way. While customers are purchasing something by EFTPOS, the
customers information is stored in E-Receipts cloud storage. Everyone has his
own cloud storage, people can sort and manage their receipts into different
categories, distinguish different types off expenditure.
3.5 Suppliers and Partners

Our suppliers are the companyies provide financial and credit card in world
market, and they also have a global network. Our partners are retailers who
accept the credit card, for example: if people use Visa card to buy a smart



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phone in JB HiFi, the transaction will be recorded in JB HiFi and Visa card
cloud database.
3.6 Strategy: an added payment servi ce
We are assuming a broad market competitive scope for our product as we
want a very high percentage of our population to be using this product. Due to
this fact and to encourage use, this product will need to be given to the
customer as an added extra on an existing product, for example Visa offer an
added service of Pay Wave to their customers, which allow their customers to
pay using NFC (Visa Corporate, 2012). This will therefore mean cost
leadership strategy will be adopted.
he overall strategy is therefore Red leicester chalk and cheese.
3.7 Value Chain Acti vity: service after the sale

The most important value chain activity that our product focuses is the primary
value activity of Service after the sale. This is the most important as our
vision is a convenient, easy, quick and environmentally friendly way for store,
integrate and record receipts, helps people to manage their business
transaction activities. If we want to be successful, we must analysis the
customers behavipur and satisfaction about our products, keep them happy,
make more people become our customers, make them loyalty all the time.
3.8 Business Processes
3.8.1. Customer Relationship Management Process
By the customer relationship management process, we can know whether
customers are satistied with our product or not and customers usually
compaint what problems, then we know how to improve our products.



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3.8.2. Data Analysis Process- By the process, we can analyse customers
satisfaction on the basis of customers expressions. Then, we can build a
partnership with retailers; we also can give them some suggestions about the
sales promotion to different customers in different areas.




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3.9 Functionalities
3.9.1 Customer Relationship Management Process
Collect customers feedback
Check customers satisfication about our product and services
3.9.2 Data Analysis Process
Analyse customers purchasing behaviours
Provide promotion information and recommendation to the
customers
3.10 Systems

3.10.1. Product Maintenance system -We need a product maintenance
system to support our key functionalites. From the transation perspective, it will
automatically notify the users of the bugs once a problem occurs. From the
decision perspective, it will help us to determine which problem do we need to
solve and thus fix the bugs.

3.10.2. Customer Feedback Handling System -We need a customer
feedback handling system to support our key functionalities. From the
transation perspective, it will automatically collect customers requirement such
as they want the online database of their receipts including the product
warranty expire date and so on. From the decision perspective, this system will
help us to make a decision about what do we need to do to improve our
product.-
3.10.3. Data Analysis System- We need make sure the system support our
key functionalities. From the decision perspective, it will support us to identify
customers purchasing habits, such as what product the customer frequently
buy and which retailers the customer love it.



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Summary Table: Value Chain Systems


Value
Chain
Activity
Processes Functionalities Specific Information
System
Broad System
(Category)

Service
after the
sale
1.Product
Maintenance
Process

1. Identify the fault of our product

2. Fix the bugs


1.Product Maintenance
system
2. Product Maintenance
system


1.Transaction
processing system

2.Decision support
system

2. Customer
Relationship
Management
Process



1. Collect customers feedback
2. Check customers satisfication about our
product and services
3. Analyse customers feedback


1.Customer Feedback
Handling System
2.Customer Feedback
Handling System
3.Customer Feedback
Handling System

1.Transaction
processing system
2.Decision Support
System
3.Decision Support
system

3. Data
Analysis
Process


1. Analyse customers purchasing habits
2. Provide promotion information and
recommendation to the customers

1.Data Analysis System
2.Data Analysis System

1. Decision Support
System
2. Decision Support



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System
CONCLUSION
We have determined that there is a huge demand for a receipt collating system.
This have been done by accessing what industry we are in and defining what
processes and systems we need to have to implement our product of software.
REFERENCES
1. Liz MacPherson. (2014). Electronic Card Transactions: February
2014. Retrieeved
from :file:///c;/Users/Kapiti/Downloads/electornicCardTransactionsF
eb14HOTP.PDF