Assignment on Mobile Banking In Bangladesh

MIS305
Section-7
Submitted to:
Md. Ziaul Haque
Lecturer,Department of Business Administration
East West University
.
Submitted by:
Md. aeedul alam !""#$%$%"$"&&
Md. Mon'ure Mores(aed Masu) !""*$!$%"$%""
Md. +aysal )a,ir !""-$!$%"$"*.
/annatul +erdous !""*$%$%"$%%!
0anvir A(med Ullas( !""#$!$%"$%!&
Md. Anis Uddin Mia( !""1$&$%"$"#2
Submission Date: 8
th
August 2011
Acknowledgement
2n t(is modern 3orld mo,ile p(one (as ,ecome an indivisi,le part of our day to day life. 4arious
di5ital equipments suc( as mo,iles, computers etc are ma)in5 once$cum,ersome 3or)s far
simpler and quic)er. 0o cope 3it( t(e speedy 3orld it is not desira,le to stand in t(e queue for
(ours to perform a simple transaction in t(e ,an).
At present 3e can 5ive ,ills, conduct money transfers, 5et current account information etc. t(ru
online ,an)in5. But for t(at 3e need a computer 3it( an internet connection. But 3(y do 3e
need a computer to do a 'o, t(at can ,e easily done ,y our mo,ile. 0(at6s 3(ere our pro'ect
comes in. Usin5 our system a customer can pay ,ills, collect account information, transfer
money to anot(er account etc. all ,y (is small mo,ile set. And most attractive t(in5 is t(at (e can
do t(is any3(ere anytime say li)e 3(en (e is stuc) in a traffic 'am.
2n all telecommunication system t(e media of communication is t(e most important t(in5.
2n many countries mo,ile ,an)in5 is done ,y M. But t(is system (as some do3nsides and t(e
3orst of t(em is t(e (u5e amount of M t(at (as to ,e parsed and stored. 0(ere are also some
security (oles, as all t(e M are 5oin5 t(ru t(e M server of mo,ile company, important
information of a customer is not al3ays secured. 0(at6s 3(y 3e (ave c(osen to use 789 or
ED7E service to e:c(an5e information 3it( t(e ,an), 3(ic( is a muc( more secured media of
communication.
o, mo,ile ,an)in5 (as ,ri5(t future prospects.
Letter of Transmittal
ate! "
th
A#g#st $0%%
Md. Ziaul Haque
Lecturer,
Department of Business Administration
East West University
S#b&ect! S#bmission of Term 'a'er(
ir,
2t6s our 5reat pleasure to su,mit t(e 0erm paper on Mo,ile Ban)in5 in Ban5lades(. A study 3as
ma)in5 on a sector t(at you (ave as)ed us to prepare and 5ive t(e topic of Mo,ile Ban)in5 in
Ban5lades(. We (ave tried our ,est to follo3 t(e instruction t(at 3as 5iven ,y you.
0(rou5(out t(is study 3e tried to identify t(e present condition of mo,ile ,an)in5 in
Ban5lades(, pro,lem and prospect of it and our recommendation. And detail information on t(at.
W(ile preparin5 t(is term paper 3e 3ent to many ,an)s 3(ic( are use mo,ile ,an)in5 facilities
and intervie3ed officers.
We sincerely (ope t(at you 3ill en'oy t(is report as 3e en'oyed 3(ile 3ritin5 it. 2f you need any
furt(er clarification or quarry in interpretin5 t(is analysis, 3e 3ill ,e 5lad to o,li5e you.
0(an) you,
Table of )ontents
*+ To'ic ,age
*+
%(0 Introd#ction 5
$(0 -hat is Mobile Banking. 5
3(0 ,resent condition of Mobile Banking in Bangladesh /
0(0 Benefits of Mobile Banking "
5(0 -hat does Mobile banking offer. 1
/(0 2ow does it work. %0
7(0 S3stem Architect#re %$
"(0 ,roced#re for registration thro#gh mobile 'hone %3
"(% 45 iagram of Mobile Banking %3
1(0 6or en7#iring 'resent balance in the acco#nt %0
1(% Showing acco#nt info %0
%0 6or en7#iring last few transactions in the acco#nt %5
%0(% 8I4-I*9 LAST 64- T5A*SA)TI+*S %5
%%(0 6or changing 'rimar3 o'erati:e acco#nt %/
%%(% T5A*S6455I*9 M+*4; T+ A*+T245 A))+<*T %/
%$(0 6or en7#iring abo#t Term e'osit Acco#nts %7
%0(0 6or en7#iring stat#s of a che7#e iss#ed %"
%5(0 6or sto''ing a che7#e 'ertaining to the 'rimar3 acco#nt %1
%/(0 6or de-registering from SMS 4n7#ir3 facilit3 %1
%"(0 T45MS = )+*ITI+*S $0
%1(0 ,roblem of mobile banking in Bangladesh! $%
$0(0 5ecommendation! $%
$%(0 )oncl#sion! $$
Introd#ction!
2n t(is modern 3orld mo,ile p(one (as ,ecome an indivisi,le part of our day to day life. 4arious
di5ital equipments suc( as mo,iles, computers etc are ma)in5 once$cum,ersome 3or)s far
simpler and quic)er. 0o cope 3it( t(e speedy 3orld it is not desira,le to stand in t(e queue for
(ours to perform a simple transaction in t(e ,an). At present 3e can 5ive ,ills, conduct money
transfers, 5et current account information etc. t(ru online ,an)in5. But for t(at 3e need a
computer 3it( an internet connection. But 3(y do 3e need a computer to do a 'o, t(at can ,e
easily done ,y our mo,ile. 0(at6s 3(ere our pro'ect comes in. Usin5 our system a customer can
pay ,ills, collect account information, transfer money to anot(er account etc. all ,y (is small
mo,ile set. And most attractive t(in5 is t(at (e can do t(is any3(ere anytime say li)e 3(en (e is
stuc) in a traffic 'am. 2n all telecommunication system t(e media of communication is t(e most
important t(in5. 2n many countries mo,ile ,an)in5 is done ,y M. ;o3 in Ban5lades( many
,an)s use t(is system.
-hat is Mobile Banking.
Mo,ile Ban)in5 is a Ban)in5 process 3it(out ,an) ,ranc( 3(ic( provides financial services to
un,an)ed communities efficiently and at afforda,le cost. 0o provide ,an)in5 and financial
services, suc( as cas($in, cas( out, merc(ant payment, utility payment, salary dis,ursement,
forei5n remittance, 5overnment allo3ance dis,ursement, A0M money 3it(dra3al t(rou5(
mo,ile tec(nolo5y devices, i.e. Mo,ile 8(one, is called Mo,ile Ban)in5.
,resent condition of mobile banking in Bangladesh!
Money transfer is a,out to 5o di5ital in si: mont(s, as Ban5lades( Ban) (as approved t(e launc(
of an electronic prepaid card system t(at 3ill (ave a mo,ile payment option. 0(e central ,an)
permitted 0rust Ban) Ltd to act as a settlement ,an) for di5ital money transfer. <0(e Electronic
8repaid =ard ystem 3ill ,e a multiple ,an), multiple c(annel platform, 3(ere 0rust Ban) 3ill
act as t(e settlement ,an),< BB said in a recent notice. Wit( t(e card, a customer 3ill ,e a,le to
deposit and 3it(dra3 cas( directly from A0Ms and all ot(er c(annels. A card 3ill (ave a secret
82; to access t(e service. Also, t(e system allo3s an aut(ori>ed user to transact ,y mo,ile.
2n case of forei5n remittance, any amount could ,e 3it(dra3n ,y prepaid card, ,ut t(e amount is
limited to a ma:imum of 0) %",""" for no3, Ban5lades( Ban) officials said. 2n line 3it( t(e
central ,an) directive, any ,an) (avin5 ?$cas( or a similar platform can issue prepaid cards for
customers to transact money. 8resently, !& ,an)s are lin)ed 3it( t(e ?$cas( net3or). Besides
t(e prepaid card system, Eastern Ban) received approval to (andle international and domestic
remittance transfers. D(a)a Ban) is allo3ed to dis,urse forei5n remittance t(rou5( mo,ile
operator Ban5lalin)@s outlets. ;eit(er of t(e ne3 systems allo3s cross$,order money transfer.
2ndustry insiders said people 3ould ,e a,le to easily transfer money to t(eir loved ones at a fift(
of t(e cost under t(e present system.
Accordin5 to BB statistics, remittance inflo3s soared ,y &" percent from A*!%.-! million in
Au5ust !""# to A-&*.-% million in Au5ust !""- $$ a contri,ution of 1" la)( Ban5lades(is livin5
in parts of t(e 3orld.
2n a letter on eptem,er %, t(e central ,an) approved 0rust Ban) to introduce t(e Di5ital Money
8repaid =ard ystem 3it( mo,ile payment facilities 3it(in t(e ne:t si: mont(s, in association
3it( Di5ital 0ec(nolo5ies Ltd and 2nformation 0ec(nolo5y =onsultant Ltd. Under t(e di5ital
money transfer system, intra$ and inter$,an) account$to$account transfers, transactions at A0Ms
t(rou5( ?$cas( and ot(er similar platforms 3ill ,e settled.
A di5ital 3allet is an electronic prepaid card 3it( mo,ile ,an)in5 BM$,an)in5C t(at utilises t(e
A0M Bautomated teller mac(ineC and all )inds of electronic communication tec(nolo5ies,
includin5 mo,ile p(one. 0o o,tain t(e di5ital prepaid card, customers 3ill (ave to fill out an
application form at ,an)s or a5ents. 0(e ,an) 3ill verify t(e customer under it6s @)no3 your
customer@ BDE=C process to issue a di5ital money prepaid card. 0(e customer@s information must
matc( t(e information 3it( t(e ,an) and t(e information (e or s(e provided to telecom
companies, t(rou5( (ost$to$(ost connectivity.
0(e ?$cas( (ost 3ill ta5 t(e card(older@s cell p(one upon 5ettin5 confirmation from t(e telecom
(ost, and t(en t(e customer 3ill ,e notified immediately upon successful di5ital money ta55in5.
ince t(e customer o3ns t(e card, (e or s(e can transfer money and carry out transactions at a
point of service B8FC at ,an)$approved merc(ant stores and service points, li)e 5as stations,
(ospitals and cinema (alls. 2n t(e case of person to ,usiness payments, li)e utility ,ills, insurance
premiums, loan instalments, E$top$up for mo,ile p(ones, and e$tic)etin5, t(e prepaid card 3ill
,e used. 2n t(e case of 5overnment to person payments, li)e a5riculture su,sidies, 3ido3
allo3ances, freedom fi5(ters allo3ances, payment 3ill ,e transferred t(rou5( t(e card.
0rust Ban) 3ill (ave to su,mit contract a5reements ,et3een its partners ,efore launc(in5 t(e
pro'ect. 0(e pay points must ,e accredited ,y 0rust Ban) under an approved accreditation policy
and t(e ,an) s(all underta)e all responsi,ilities of pay points. 0rust Ban) 3ill ,e responsi,le for
miti5atin5 of all )ind of ris)s, includin5 credit ris)s, liquidity ris)s, operational ris)s, fraud ris)s
and tec(nical ris)s associated 3it( t(e di5ital money system.
20 =onsultants Ltd, t(e lone payment service operator in Ban5lades( providin5 t(e ?$=as( inter$
,an) s3itc(in5 platform and connectivity, t(in)s t(at if all t(e ,an)s come under a sin5le
net3or), remittance or any ot(er transaction 3ould ,e easier. As per t(e central ,an)
notification, Eastern Ban) Ltd BEBLC 3ill conduct ,ot( international and domestic remittance ,y
introducin5 t(ree products $$EBL mart 9emit =ard, mart =as( 8oint and mart m$3allet.
0(e EBL mart 9emit =ard 3ill ,e a card ,ased payment system, 3(ere senders can send
money to receivers prepaid 42A card and t(e cas( can ,e 3it(dra3n usin5 any 42A, A0M or
point of service, at any appointed merc(ant. EBL (as not ,een approved transferrin5 money from
one m$3allet to anot(er m$3allet (older.
D(a)a Ban) Ltd (as ,een approved to use Ban5lalin) outlets for dis,ursement of forei5n
remittance. Under t(e approval, t(e ,an) can dis,urse forei5n remittance t(rou5( desi5nated
Ban5lalin) outlets, 3(ic( must ,e approved ,y t(e ,an)@s ,oard. 2n t(e remittance dis,ursement
process, EBL and D(a)a Ban) accredited cas( points 3ill ,e used only for delivery in local
currency for in3ard remittance credited in ;ostro accounts of t(e ,an)s and not for any ot(er
inland or cross ,order transfer
Dutc($Ban5la Ban) Limited BDBBLC (as for t(e first time introduced its mo,ile ,an)in5 service
e:pandin5 t(e ,an)in5 service from cities to remote areas. Ban5lades( Ban) 7overnor Atiur
9a(man inau5urated t(e service ,y depositin5 0) !,""" and 3it(dra3in5 0) %,G"" t(rou5(
Ban5lalin) and =itycell mo,ile net3or)s in Moti'(eel area. Ban5lades( Ban) (as already
allo3ed %" ,an)s to initiate mo,ile ,an)in5. Ff t(em DBBL )ic)ed off first. Mo,ile ,an)in5 is
an alternative to t(e traditional ,an)in5 t(rou5( 3(ic( ,an)in5 service can ,e reac(ed at t(e
doorsteps of t(e deprived section of t(e society. By 5oin5 to t(e DBBL$approved =itycell and
Ban5lalin) a5ents t(rou5(out t(e country t(e su,scri,ers on s(o3in5 necessary papers and
payment of a fee of 0) %" can open an account.
Benefits of Mobile Banking!
By providin5 electronic access to money, it is possi,le to ultimately alleviate poverty, ,ecause of
t(e follo3in5 reasons.
9eal time on$line ,an)in5
Availa,le anytime, any3(ere t(rou5(out t(e country
2t is convenient, afforda,le and secure
2t is muc( more effective in developin5 savin5s (a,its
2t 3ill ma)e access to ,an)in5 and advanced payment transactions at afforda,le cost
2t is muc( safer, speedy and safe5uard a5ainst fraudulent transactions
-hat does Mobile banking offer.
Fnline ,alance c(ec)
4ie3in5 last fe3 transaction records
Balance transfer ,et3een accounts
Balance transfer from ,an) account to prepaid mo,ile account
Bill 8ayment for postpaid mo,ile, electricity ,ill, 5as ,ill, 3ater ,ill etc.
All steps 3ill involve security c(ec) i.e. aut(ori>ation H aut(entication
=ustomer 9e5istration
=as($in Bcas( depositC
=as($out Bcas( 3it(dra3alC
Merc(ant 8ayment
Utility 8ayment
alary Dis,ursement
+orei5n 9emittance
Air$time 0op$up
+und 0ransfer
2ow does it work.
Mobile
company
I =ustomer fills up t(e DE= +orm and su,mit to a5ent alon5 3it( (is p(oto5rap( H ;ational
2D B;2DC
Logging on to a bank
Showing account information
iewing transactions
!ransferring money
"aying post#pai$ mobile
bill
%efill prepai$ mobile
account
"aying utility bill
Logout of
&ank
iew status report of
transaction
Subscriber
&ank
'tility pro(i$er
I A5ent c(ec)s t(e Application +orm, p(oto5rap( H ;2D
I A5ent 5oes to =ustomer 9e5istration Menu in (isJ(er mo,ile and insert customer6s mo,ile
num,er
I =ustomer receives a call t(rou5( 249 or UD prompt and in reply, sJ(e 5ives a .$di5it 82;
num,er of (isJ(er c(oice Bplease remem,er your 82;C
I A Mo,ile Account is created in t(e DBBL system 3(ic( is (isJ(er mo,ile num,er K one
c(ec) di5it
I =ustomer receives an M 3(ic( contains (isJ(er Mo,ile Account num,er Bplease remem,er
your c(ec) di5itC
S3stem Architect#re!
Mobile Banking Ser:ice ,latform provides mo,ile ,an)in5 service easily usin5 e:istin5 3ired
2nternet ,an)in5 service 3it( our convertin5 solution. 2t provides 3ireless security function
BL, end$to$end security, W8D2C 3(ic( is essential to 2nternet ,an)in5 service. 2t provides real$
time ,an)in5 service anytime, any3(ere, and any device. Eou can e:pand your 3ired 2nternet
,an)in5 service to mo,ile environment easily utili>in5 various )inds of mo,ile devices suc( as
WA8 p(one, 8DA, mart p(one, (and (eld 8=, etc., 3it( our Mo,ile Ban)in5 ervice 8latform.
After developin5 t(is platform, 3(ic( 3ill ,e at t(e mo,ile company t(e ne:t t(in5 3e need are
t(e pa5es t(at 3e6ll ,ro3se to perform our operations. ;o3 3e could (ave desi5ned t(ese pa5es
usin5 H0ML, A8.;E0, /8 etc. But ,efore developin5 any system 3e (ave to t(in) a,out t(e
systems scala,ility. Fnly a small percenta5e of mo,ile sets can ,ro3se H0LM, A8.;E0, /8
pa5es. But any WA8 ena,le set can ,ro3se WML pa5es. o, 3e (ave desi5ned all our pa5es in
WML format. +or dynamic pa5es 3e (ave used 8H8 as server side scriptin5 lan5ua5e. We (ave
8H8 G." 3(ic( is a o,'ect oriented lan5ua5e.
Fur customers 3ill access t(e ,an) t(ru t(ese WML pa5es and 5ive transaction commands. He
3ill access t(e pa5es usin5 789 or ED7E service
,roced#re for registration thro#gh mobile 'hone !
8lease follo3 t(e sequence mentioned ,elo3 in order to re5ister for t(e service.
%. Eour mo,ile num,er s(ould (ave ,een re5istered ,y t(e Ban) for t(e facility a5ainst your
application Bmeanin5, you s(ould (ave su,mitted application form in your (ome ,ranc(C.
!. Mo,ile num,er 9e5istration to ,e done as a onetime measure usin5 t(e same mo,ile
num,er furnis(ed to t(e Ban). 0(e follo3in5 messa5e is to ,e sent to G1*1* for
re5istration.
9E7 L=ustomer 2DM or sre5 L=ustomer 2DM
e.5.N 9E7 %!&.G1 or sre5 %!&.G1
ystem 3ill mar) t(e earliest opened and live operative account as your primary account.
2n order to re5ister for a specific account, type t(e follo3in5 messa5e.
9E7 L=ustomer 2DM L%. di5it AJc ;o.M or sre5 L=ustomer 2DM L%. di5it AJc
;o.M
e.5.N 9E7 %!&.G1 ".""!"!""%&!!" or sre5 %!&.G1 ".""!"!""%&!!"
ystem 3ill mar) t(e account num,er mentioned ,y you in your M messa5e as your
primary operative account.
&. ystem 3ill re5ister you for M Ban)in5 service and sends a 3elcomin5 messa5e for
mo,ile ,an)in5 service of t(e ,an).
.. 2n case you are tryin5 to send messa5e from a different mo,ile num,er t(at is not
re5istered 3it( Ban), you 3ould ,e receivin5 appropriate error messa5e from t(e system.
6or en7#iring 'resent balance in the acco#nt!
end t(e follo3in5 M messa5e to G1*1*.
BAL L=ustomer 2DM or s,al L=ustomer 2DM
e.5. N BAL %!&.G1 or s,al %!&.G1
ystem 3ill respond 3it( current ,alance in your primary operative account.
+or t(e ,alance of a specific account ot(er t(an t(e primary account in t(e same customer
2D, type t(e follo3in5 messa5eN
BAL L=ustomer 2DM L%. di5it AJc ;oM or s,al L=ustomer 2DM L%. di5it AJc ;oM
e.5.N BAL %!&.G1 ".""!"!""%&!!" or s,al %!&.G1 ".""!"!""%&!!"
ystem 3ill respond 3it( t(e current ,alance in t(e operative account mentioned a,ove
,y you in your M messa5e.
6or en7#iring last few transactions in the acco#nt!
Showing account info
Subscriber chooses
The link show
account Info
The request is sent
To WAP gateway
WAP gateway
Forwards the request
To bank server
ank searches its
!atabase for
Account info
ank server sends
The info to "obile
#lient via WAP gateway
end t(e follo3in5 M messa5e to G1*1*.
0O; L=ustomer 2DM or st:n L=ustomer 2DM
e.5. N 0O; %!&.G1 or st:n %!&.G1
ystem 3ill respond 3it( a list of immediate previous G transactions in your primary
operative account. +or t(e transactions of a specific account ot(er t(an t(e primary
account in t(e same customer 2D, type t(e follo3in5 messa5eN
0O; L=ustomer 2DM L%. di5it AJc ;oM or st:n L=ustomer 2DM L%. di5it AJc ;oM
e.5.N 0O; %!&.G1 ".""!"!""%&!!" or st:n %!&.G1 ".""!"!""%&!!"
ystem 3ill respond 3it( a list of immediate previous G transactions in t(e specified
account mentioned ,y you in your M Messa5e.
6or changing 'rimar3 o'erati:e acco#nt!
Viewing last few transactions
$obile Subscriber
WAP %ateway ank
Show (Transaction Info)
Forward (message)
Search (Database)
Send Info (transaction)
Forward (message)
Request (Number of Transaction)
Forward (message)
Send Info (number of transaction)
Forward (message)
2n case you are (oldin5 more t(an one operative accounts under same =ustomer 2D, t(is option
(elps you to c(an5e your primary operative account 3(enever you desire to do so.
end t(e follo3in5 M messa5e to G1*1*.
A== L=ustomer 2DM L%. di5it AJc ;o.M or sacc L=ustomer 2DM L%. di5it AJc
;o.M
e.5.N A== %!&.G1 ".""!"!""%&!!" or sacc %!&.G1 ".""!"!""%&!!"
ystem 3ill respond 3it( appropriate messa5e for (avin5 c(an5ed your primary
operative account. Hencefort(, t(e account num,er mentioned ,y you in your M
messa5e 3ould ,e your primary operative account.
6or en7#iring abo#t Term e'osit Acco#nts!
&$obileSubscriber
:WAP%ateway :$obile#o"'any
Pay!i""(#ost$#aid)
SendInfo(#ost$#aid)
RequestInfo(#ost$#aid)
:ank
Transferamount(#ost$#aid$info)
SendInfo(transaction)
SendPassword()
%erifyInfo()
Pro&ideinfoRequest#asswor
d()
Forward(message)
Forward(message)
'#dateaccount()
Send%erificationNotification()
SendNotification()
()ecute(request)
Forward(message)
Forward(message)
Forward(message)
%erifyInfo()
Transferamount(ban*info+ userinfo)
SendNotification()
Transferinfo(#ost$#aid$info)
Forward(message)
%erifyandtransfer()
Forward(message)
Transferring money to another account
0(is option (elps to enquire a,out term deposits 3it( respect to principle amount, rate of
interest, maturity date etc,
end t(e follo3in5 M messa5e to G1*1*.
0D? L=ustomer 2DM or stdq L=ustomer 2DM
e.5.N 0D? %!&.G1 or stdq %!&.G1
ystem 3ill respond 3it( a list of earliest opened & term deposits account particulars
,elon5in5 to you. Eou may ,e receivin5 ! or & messa5es as response containin5 t(e
required details.
+or t(e details of a specific term Deposit account, type t(e follo3in5 messa5eN
0D? L=ustomer 2DM L%. di5it AJc ;oM or stdq L=ustomer 2DM L%. di5it AJc ;oM
e.5.N 0D? %!&.G1 ".""."%"""""!G or stdq %!&.G1 ".""."%"""""!G
ystem 3ill respond 3it( t(e details of 0erm Deposit account mentioned ,y you in your
M Messa5e.
6or en7#iring stat#s of a che7#e iss#ed!
0(is option (elps to enquire a,out status of a c(eque as to 3(et(er paid or unpaid or topped.
Al3ays c(eque issued a5ainst your primary operative account can ,e enquired usin5 t(is option.
2n case you 3ant to inquire status of a c(eque issued in an operative account ot(er t(an your
primary account, first you (ave to c(an5e your primary account as e:plained a,ove and send t(e
messa5e.
end t(e follo3in5 M messa5e to G1*1*.
=H? L=ustomer 2DM L=(eque ;o.M Fr sc(q L=ustomer 2DM L=(eque ;o.M
e.5. N =H? %!&.G1 &&..GG or sc(q %!&.G1 &&..GG
ystem 3ill respond 3it( t(e status of c(eque as to 3(et(er paid or unpaid or stopped.
tatus report of any transaction
6or sto''ing a che7#e 'ertaining to the 'rimar3 acco#nt!
Subscriber chooses
The link Show
transaction status
The request is sent
To bank server
(ia WAP gateway
ank server sends a
)equest to the subscriber
to enter transaction
I! via WAP gateway
Subscriber sends
Transaction I!
To bank server
(ia WAP gateway
ank server sends
The info to "obile
#lient via WAP gateway
ank server searches
!atabase for transaction
infor"ation
0(is option (elps to stop a c(eque 3(ic( is eit(er issued or lost. Al3ays c(eque issued a5ainst
your primary operative account can ,e stopped usin5 t(is option. 2n case you 3ant to stop a
c(eque issued in an operative account ot(er t(an your primary account, first you (ave to c(an5e
your primary account as e:plained a,ove and send t(e messa5e.
end t(e follo3in5 M messa5e to G1*1*.
=H L=ustomer 2DM L=(eque ;o.M Fr sc(s L=ustomer 2DM L=(eque ;o.M
e.5. N =H %!&.G1 &&..GG or sc(s %!&.G1 &&..GG
ystem 3ill respond 3it( a messa5e tellin5 t(e c(eque is stopped or not stopped.
6or de-registering from SMS 4n7#ir3 facilit3!
0(is option (elps to de$re5ister you from t(e M Enquiry facility. 0(is option 3ould (elp you
in case you are c(an5in5 mo,ile num,er or you do not 3ant to use t(e facility any more.
end t(e follo3in5 M messa5e to G1*1*.
DEL L=ustomer 2DM or sdel L=ustomer 2DM
e.5. N DEL %!&.G1 or sdel %!&.G1
ystem 3ill respond 3it( a messa5e t(at you are successfully de$re5istered from t(e services.
B8lease note t(at DEL 3ill dere5ister you only from Enquiry facility. Eou 3ill continue to 5et
Alerts. +or dere5isterin5 from Alerts, you need to 5ive a letter to your ,ranc(C.
T45MS = )+*ITI+*S!
%. 0(e SMS Banking <S45 s(all ,e solely responsi,le for all t(e transactions and
consequences arisin5 out of t(e messa5es emanatin5 from t(e re5istered mo,ile p(one
instrument. Ban) 3ill not assume any responsi,ility for unaut(ori>ed messa5es sent ,y
any ot(er person 3it(out aut(ority.
!. All t(e transactions arisin5 out of t(e use of M Ban)in5 in relation to a 'oint account
s(all ,e ,indin5 on all 'oint account (olders. 0(e <S45 s(all ta)e all necessary
precautions to prevent unaut(ori>ed and ille5al use of yndMBan)in5 and
unaut(ori>ed access to t(e Accounts provided ,y M Ban)in5.
&. 0(e Ban) s(all ta)e reasona,le care to, ensure t(e security of and to prevent unaut(ori>ed
access to t(e M Ban)in5. 0(e SMS Banking <S45 s(all ensure t(at
yndMBan)in5 service or any related services is not used for any purpose 3(ic( is
ille5al, improper or any ot(er purpose apart from t(e specified or requested services
under t(e yndMBan)in5 3(ic( is not aut(ori>ed under t(ese 0erms.
G. 0(e Ban) (as t(e a,solute discretion to amend or supplement any of t(e terms at any
time 3it(out notice. =(an5ed terms and conditions s(all ,e effective immediately on
,ein5 practiced and t(e M Ban)in5 <S45 a5rees and s(all ,e deemed to (ave
accepted t(e c(an5ed terms and conditions.
1. 0(e SMS Banking <S45 may request for termination of t(e yndMBan)in5 service
any time ,y 5ivin5 a 3ritten notice of at least %G WF9D2;7 DAE in advance to t(e
Ban). 0(e SMS Banking <S45 s(all remain responsi,le for any transactions made in
(is accountsBsC t(rou5( yndMBan)in5 till t(e said service is cancelled ,y t(e Ban).
*. 0(e Ban) s(all ma)e all reasona,le efforts to ensure t(at t(e SMS Banking <S45
information is )ept confident. 0(e ,an) (o3ever s(all not ,e responsi,le for any lea)a5e
of confidential user information in any manner for reasons ,eyond its control.
#. 0(e Ban) 3ill not ac)no3led5e receipt of any instructions or tri55ers nor s(all t(e ,an)
,e responsi,le to verify any instructions or 0ri55ers or mo,ile p(one num,er. 0(e ,an)
3ill endeavor to 5ive effect to instructions and 0ri55ers on a ,est effort ,asis and as soon
as practically possi,le for t(e ,an). 0(e ,an) s(all not ,e responsi,le for any deficiency
or delay in effectin5 t(e service or in effectin5 modification of t(e tri55ers.
-. 0(e SMS Banking <S45 a5rees not to (old t(e ,an), its directors, its officers, its
employees and a5ents lia,le for any loss, lia,ility or e:penses arisin5 out of or in any
3ay connected 3it( t(e usa5e of t(e yndMBan)in5 services.
%". 0(e SMS Banking <S45 is ,ound ,y all ot(er terms and conditions of t(e Ban)
pertainin5 to yndMBan)in5(
%%. 0(e Ban) may suspend or terminate yndMBan)in5 services 3it(out prior notice if
t(e M Ban)in5 <S45 (as ,reac(ed t(ese terms and conditions or t(e Ban) learns of
t(e deat(, ,an)ruptcy or lac) of le5al capacity of t(e <S45.
%!. 0(e Ban) reserves t(e ri5(t to c(ar5e fees in relation to t(e use andJor termination of t(e
services and to revise suc( fees. +ees s(all ,e collected from t(e customer in suc( manner
and at suc( intervals as t(e ,an) may specify. ;ormally ;otice 3ill ,e 5iven in t(e
3e,site.
%&. +or sendin5 M messa5es under M Enquiry, you 3ill ,e c(ar5ed ,y your Mo,ile
operator applica,le M c(ar5es.
,roblem of mobile banking in Bangladesh!
Wit( e:istin5 M system, first 3e (ave to collect t(e o,'ects6 identification num,ers
from some ot(er source. Usin5 789 user can simply c(oose t(e o,'ect (e 3ants from
3e, pa5e.
At present do3nloada,le contents are saved in mo,ile companies o3n server.
+or memory limitations, t(ey currently can support only a small num,er of c(oices.
0(is puts a content mana5ement limitation.
5ecommendation!
Most of t(e rural people of Ban5lades( (ave no idea a,out mo,ile ,an)in5.Mo,ile ,an)in5
service provider ,an)s s(ould ma)e t(is service information availa,le to t(e all sectors people.
0(ey can raise t(e speed of t(e 789 server of ,an) so t(at customers can use it so
faster.Memory limitation s(ould ,e removed and it s(ould ,e more secured.0(en 2 t(in) it 3ill
,e more popular amon5 all t(e people of Ban5lades(.
)oncl#sion!
Alt(ou5( Mo,ile ,an)in5 (as some pro,lem, ,ut it (as (u5e opportunity in Ban5lades(. 2f
mo,ile ,an)in5 service provider ,an)s can overcome t(ose pro,lem and up5rade t(eir service
and ma)e (u5e advertisement and ma)e availa,le to all account (olders and if 5overnment pay
proper attention t(en surely it 3ill ,e soon popular to all.
5eference!
%. 0(e Daily tar
!. 333.5oo5le.com
&. Dutc($Ban5la Ban) Limited BDBBLC
.. 0(e =entral Ban) of Ban5lades(