STUDY ON CUSTOMER SATISFACTION IN RELIANCE MUTUAL FUNDS

NAME:
GENDER:
AGE:
OCCUPATION:
Marital Status: MARIED ( ) UNMARRIED ( )
Academic Qualification _________________
Annual income in Rs
a)Below one lakh b) 1-3 lakh c) 3-5 lakh d) above 5lakhs
1.Have you invested your money any where? ( yes / no )
2.What kind of investments you have made so far? ( )
a) Savings account b) Fixed deposits c) Mutual funds
d) Gold e) Stock/equity market f) Real estate g) pqf
h) Insurance
3.What is the purpose of investment?
a)To meet cost of inflation b)To earn return on ideal resources
c)To generate pacified sum of money d)To make provision for uncertain future
4. What are the reasons for investing in reliance mutual funds? ( )
a)Good returns b)Schemes are good
c)Recommended by family and friends d)Needs to save tax
5. How do you feel after investing in reliance mutual funds? ( )
a)Good b)Averagely satisfied with investment decision c)Cheated
9.Who recommended you to invest in reliance mutual funds? ( )
a) Agents b)friends c)Relatives d)Others e)self
10. You have invested in RMF because of tax benefits? ( )
a) Strongly agree b)Agree c)Neutral d)Disagree e)strongly disagree
11. Are you satisfied with the premium amount to be paid in MF of this company? ( )
a)Highly satisfactory b)Satisfactory c)Average
d) Dis-satisfactory e)Highly Dis-Satisfactory
12.Are you satisfied with schemes and policies in RMF? ( )
a)Highly satisfactory b)satisfactory c)Average
d)Dis satisfactory e)Highly dis satisfactory
13.Are you satisfied with the returns of RMF? ( )
a)Highly satisfactory b)satisfactory c)Average
d)Dis satisfactory e)Highly dis satisfactory
14.Are you satisfied with the charges in RMF? ( )
a)Highly satisfactory b)Satisfactory c)Average
d)Dis satisfactory e)Highly dis satisfactory
15.Are you getting Monthly/quarterly statements time to time? ( )
a)Yes b) No
16.Which value added services you are using? ( )
a)ATM b)Online Transaction c)Ecs d)Direct investment
17.Are you satisfied with value added services offered by Reliance AMC? ( )
a)Yes b)No
18.What do you like more in RMF?
a)More benefits b)More security c)Others
19.Are you satisfied with the services provided by RMF? ( )
a)Highly satisfactory b)satisfactory c)Average
d)Dis satisfactory e)highly dis satisfactory
20.Do you think mutual fund investing is better alternative to equity investing? (Yes/No)
21.Rate the Reliance Mutual Fund ( )
a)* b)** c)*** d)**** e)*****