Contents Contents..........................................................................................................................2 What is SAP FSCM.......................................................................................................3 SAP Collections Management.......................................................................................3 Roles in Collections Management.................................................................................3 Process Receivables ....................................................................................................! SAP D"SP#$% MA&A'%M%&$...............................................................................( 2) What is SAP FSCM SAP Financial Suppl* Chain Management optimi+es the ,inancial an- in,ormation ,lo.s .ithin a compan* an- bet.een business partners. Follo.ing components o, SAP Financial Suppl* Chain Management are implemente- at /0AM1 SAP Collections Management1 Application ,or proactive receivables management SAP Dispute Management1 Application ,or e,,icient processing o, receivables2relate- -ispute cases SAP Collections Management $he components o, SAP Collections Management support *ou in active receivables management. #sing collections strategies3 *ou can valuate an- prioriti+e customers ,rom a receivables management vie.. Customers that ,ul,ill the rules -e,ine- in a strateg* are -istribute- to the .or4lists o, the collection specialists. $he collection specialists then contact the customers in their or-er o, priorit* in or-er to collect receivables. 5ou can -ispla* an overvie. o, the current status o, the open invoices o, a customer account as .ell as the last pa*ments3 the customer contacts3 an- open resubmissions. ", a customer gives a promise to pa*3 *ou can enter this in the s*stem an- ,ollo. its status. 5ou can also -e,ine that a customer is to reappear on the .or4list on a certain -ate. When *ou return to the .or4list3 *ou can -ocumente the complete customer contact in the s*stem. Roles in Collections Management $he ,unctionalities in this mo-ule is -esigne- ,or the ,ollo.ing roles1 Collections Specialist 6Responsible ,or Collecting receivables7 Collections Supervisor8Manager 6Responsible ,or controlling the process o, collecting receivables7 2) Collections Specialist: $he collection specialist per,orms this process. "t covers the ,ollo.ing process steps1 Call #p Wor4list Prepare Customer Contact Contact Customer Call up Work list: A .or4list is create- automaticall* ,or each collection specialist on a -ail* basis . $he collection specialist logs on to the Collections Management s*stem an- calls up the .or4list. $he .or4list contains all customers to be contacte- in or-er o, priorit*. $he prioriti+ation o, the customers in the .or4list 6.or4list items7 is -etermine- b* the collection strateg* assigne- to the customer. Note: Transaction code for calling up the worklist is UDM_SPECI!IST" 2) Prepare customer contact: $o prepare the customer contact3 the collection specialist nee-s in,ormation about .h* the contact is necessar*.9e also nee-s to consi-er the customer:s account an- previous customer contacts. 9e can see .h* the customer contact is necessar* b* -ispla*ing the valuation o, the customer accor-ing to the collection strateg*. 9ere he can see an overvie. o, all collection rules ,ul,ille- b* the customer. %;ample1 $here .as no success,ul customer contact in the last !) -a*s. For a vie. o, the current status o, the customer account3 the collection specialist can loo4 at the .or4 list. $his contains 4e* ,igures ,or the customer3 such as outstan-ing amounts3 the amount to be collecte-3 the amount o, bro4en promises to pa*3 or .hen an- .ith .hom the last customer contact .as carrie- out. <* navigating to the ,unction Process Receivables 6 73 the collection specialist can -ispla* the -etail vie. o, the customer. 9ere the open receivables o, the customer are liste- .ith their respective status. At a glance the collection specialist can see .hich part o, the invoice is open3 .hether an*thing has alrea-* been pai- or cre-ite- an- ho. much3 an- promises to pa*3 -ispute cases3 an- -unning notices ,or the invoice. $he collection specialist can also vie. an overvie. o, previous customer contacts that in,orms him o, the results o, previous contacts .ith speci,ic 2) contact persons at the customer. 9e can also see promises to pa*3 -ispute cases3 an- resubmissions that arose ,rom customer contacts. Contact Customer $o ma4e the contact3 the collection specialist uses the contact -ata o, the contact person at the customer that is -ispla*e- in the ,unction Process Receivables. $he collection specialist enters the results o, the customer contact in the s*stem. ", a customer promises to pa* open invoices3 the collection specialist creates promises to pa* ,or the invoices speci,ie-. $he s*stem automaticall* monitors .hether this promise to pa* is 4ept. ", the collection strateg* is con,igure- accor-ingl*3 .hen promises to pa* are bro4en the customer appears on the .or4list again. 2) ", the customer ob=ects to an invoice3 the collection specialist can create a -ispute case ,or the invoice. $he -epartment responsible can process the -ispute case imme-iatel*. ", the result o, the -ispute case processing is such that the ob=ections o, the customer are un=usti,ie-3 the correspon-ing status o, the -ispute case lea-s to the customer appearing on the .or4list again. $he invoice is relevant ,or receivables management again. 2) ", the collection specialist cannot reach the contact person3 or the contact person re>uests that the collection specialist calls bac43 the specialist can create a resubmission. /n the -ate speci,ie- the customer appears on the .or4list again. A,ter the customer contact has been carrie- out3 the contact is summari+e- an- -ocumente-. $he s*stem creates a stan-ar- note an- a--s all promises to pa*3 -ispute cases3 an- resubmissions create- to the customer contact. $he collection specialist then enters a Contact Result an- returns to the .or4list. $here he prepares the ne;t customer contact. 2) ", the Collection specialist chooses a Contact Result .hich in-icates that the customer .as success,ull* contacte-3 the <usiness partner is automaticall* -isappears ,rom the .or4list & is trans,erre- to the Complete- items list. $hese <usinss partners can be accesse- b* clic4ing on the Display completed items icon. 6 7 2) Collections Supervisor: $he collection manager per,orms this process. 9e is responsible ,or ensuring that the receivables are collecte- accor-ing to the ,inancial targets o, the compan*. $he process covers the ,ollo.ing process steps1 De,ine Collection Strategies Process Collection 'roups %-it <usiness partner master recor- Change Assignment o, Collection 'roup an- Collection Specialist to Customer Monitor Collection o, Receivables Note: The transaction code for accessing the work list for a Collections Super#isor$Manager is UDM_SUPE%&IS'%" Define Collection Strategies: $he collection manager -e,ines the criteria 6collection rules7 to be use- ,or anal*+ing customers an- prioriti+ing them ,or receivables management. $o -o this he -e,ines collection strategies an- enters them in the s*stem. 9e can create -i,,erent strategies -epen-ing on the customer group3 region3 or compan* situation. "n a collection strateg*3 all collection rules that are relevant ,or collecting receivables are liste- an- prioriti+e-. 2) All customers are anal*+e- an- valuate- accor-ing to the strateg* assigne- to them an-3 -epen-ent on the valuation3 inclu-e- in the .or4list. $he more rules that appl* to a customer3 the higher this customer is prioriti+e- in the .or4list. Collection strategies are there,ore the basis ,or the automatic creation o, .or4lists. Note: The transaction code for creating or editing Collection Strateg( is UDM_ST%TE)*" Process Collection groups; Collection groups cover all collection specialists that collect receivables using the same collection strateg*. $he collection manager is responsible ,or assigning his emplo*ees to collection groups. 9e can also -e,ine a substitute ,or each collection specialist in a collection group ,or times .hen the specialist is absent. $he .or4 list items ,or the absent colleague are then assigne- to this substitute automaticall*. $he collection manager also -etermines the collection strateg* that a collection group uses to collect receivables. 2) ote: !he transaction co"e for Collection groups in UDM_)%'UP" #"it $usiness Partner Master Recor" "n SAP Collections Management3 ever* customer has a business partner master recor-. "n this master recor-3 the collection group an- 6optional7 collection specialist responsible ,or the customer are -e,ine-. $he collection strateg* relevant ,or valuating the customer is -erive- ,rom the collection group. $he collection groups an- collection specialists are assigne- automaticall* 6see the process Data S*nchroni+ation an- Creation o, Wor4lists7. ", necessar*3 the collection manager can assign a -i,,erent collection specialist to the customer. $his ma* be necessar*3 ,or e;ample3 to improve the -istribution o, the .or4loa- in his team an- to react to changes in personnel. 9e can also assign a -i,,erent collection group to the customer temporaril* an-3 i, re>uire-3 an alternative collection specialist. 2) ote: !he transaction co"e for editing a +usiness partner ,aster record is UDM_+P" Monitor Collection of Receiva%les $he collection manager is responsible ,or the success,ul collection o, receivables. $o monitor this process3 he can -ispla* the .or4list items ,or all collection groups assigne- to him. 9e can -ispla* statistics that help him to evaluate ho. man* .or4list items have been complete-3 ho. man* are still open3 an- ho. man* success,ul or unsuccess,ul customer contacts have alrea-* been carrie- out. 9e can also re-istribute .or4list items bet.een collection specialists ,or a more even -istribution o, the .or4loa- an- to ensure that high priorit* items are processe- >uic4l*. 2) Change Assignment of Collection &roup an" Collection Specialist to Customer $he collection supervisor can reassign <usiness partners ,rom one group to other an- he can also reassign the specialists ,or a group o, business partners as .ell. ote: !he transaction co"e for the a-o#e function is UDM_+P_)%P" Process Receiva%les A,ter opening a business partner3 the user .ill be presente- .ith this screen. $he specialist can per,orm various ,unctions in this screen .hich .ere brie,l* -iscusse- in the above sections. Detaile- e;planation o, each o, these tabs is presente- here1 "nvoices Pa*ments Promises to Pa* 2) Dispute Cases Customer Contacts Resubmissions 'nvoices $his ,unction provi-es *ou .ith an overvie. o, all open invoices ,or a customer in the compan* co-es o, the current collection segment. 5ou can -ispla* a--itional in,ormation ,or each invoice3 an- create promises to pa* an- -ispute cases. $he tab page "nvoices is part o, the ,unction Process Receivables. 5ou can see all open invoices ,or the selecte- customer an- those .here there are open resi-ual items. $he amountPromise- 6Resi-ual7 results ,rom the amount promise- minus the amount pai- ,or the promise to pa*. $he amount pai- ,or the promise to pa* results ,rom the Process "ntegration .ith Accounts Receivable. (ist of )pen Cre"it 'tems ", the account contains open cre-it items .ith no invoice re,erence3 these are totale- b* currenc*3 -ispla*e- in ro.s highlighte- .ith -i,,erent colors3 an- have the entr* Cre-it in the column Document &umber. Double2clic4 on these ro.s to -ispla* a list o, items that have been totale- on the lo.er part o, the screen. Creating Promises to Pa* Select one or more invoices ,or .hich *ou .ant to create a promise to pa* an- choose Promise to pa* .ith the >uic4 in,o te;t Create Promise to Pay. $he screen area Create Promise to Pa* appears un-er the list o, invoices. "n the ,iel- Promise-3 the total o, the open items is propose- automaticall*. ", *ou select invoices that alrea-* have a promise to pa* .ith the s*stem status /pen3 this is con,irme- an- the ne. promise to pa* contains a level increase- b* one. ", *ou enter a promise to pa* ,or several invoices3 the s*stem automaticall* creates in-ivi-ual promises to pa* ,or each invoice .hen *ou save so that *ou can process an- ,ollo. promises to pa* at invoice level. 2) . %nter the -ata re>uire- ,or the promise to pa*. "n the ,iel- Re,erence3 *ou can enter -ata such as a chec4 number that the customer gave *ou. 5ou can also enter notes in a te;t ,iel-. 2. ", *ou have onl* selecte- one invoice3 or i, the amount promise- ,or several invoices agrees .ith the total open amount3 *ou can save the promise6s7 to pa*. /ther.ise3 *ou have to speci,* ho. the amount promise- is -istribute- bet.een the invoices selecte-. a. Choose .ith the >uic4 in,o te;t Distribution. $he screen area Distribute Amount appears. b. Assign the amount that .as promise- to each invoice in the list o, invoices ,or .hich a promise .as submitte-. $he ,ollo.ing automatic -istribution ,unctions are available ,or this -istribution1 ? %>uall*1 %ach invoice receives a part o, the total amount promise-3 -epen-ing on the open amount. ? Accor-ing to -ue -ate1 $he invoice .ith the earliest -ue -ate receives a part o, the amount promise- ,irst. ", the total promise- amount .as not assigne-3 the invoice .ith the ne;t -ue -ate receives a part an- so on. ", *ou -istribute the amount manuall*3 choose .ith the >uic4 in,o te;t Chec4 Distribution to ensure that the total amount -istribute- matches the total amount promise-. ", this is not the case3 but *ou .ant to retain the amounts *ou -istribute-3 the s*stem automaticall* changes the total amount promise- to the ne. total o, the amounts *ou entere-. 3. Save *our entries. Pa*ments $his ,unction provi-es *ou .ith an overvie. o, the pa*ments o, a customer. $he tab page Pa*ments is part o, the ,unction Process Receivables. For the customer selecte-3 *ou see the incoming pa*ments o, the last 3) -a*s that have been poste- in the compan* co-es o, the current collection segment. 5ou can change this perio- i, necessar*. For an e;act .here use- list ,or the pa*ment3 choose 9istor*. <ase- on the incoming pa*ment3 all invoices pai- or partiall* pai- b* this pa*ment are liste- in a tree structure. $he -etaile- in,ormation ,or each respective invoice is structure- as -escribe- un-er "nvoices3 .hereb* the pa*ment selecte- is highlighte- .ith a color. 2) Dispute Cases $his ,unction provi-es *ou .ith an overvie. o, all -ispute cases o, the customer that contain at least one item asDispute- /b=ect. $he tab page Dispute Cases is part o, the ,unction Process Receivables. ", *ou select a -ispute case ,rom the list an- choose Dispute Case .ith the >uic4 in,o te;t Displa* Dispute Case3 the s*stem -ispla*s the -ispute case .ith all hea-er -ata3 notes3 log3 an- the case recor- .ith the lin4e- ob=ects. Customer Contacts $his ,unction provi-es *ou .ith an overvie. o, the contacts .ith a customer in a collection segment. For each customer contact *ou can -ispla* a--itional in,ormation in the lo.er screen area. Resu%missions $his ,unction provi-es *ou .ith an overvie. o, all resubmissions ,or a customer in the current segment that have notbeen complete-. 5ou can create3 change or -ispla* in-ivi-ual resubmissions. 5ou can also complete one or more resubmissions. 2) SAP D'SPU!# MAA&#M#! $his component contains ,unctions ,or processing receivables2relate- -ispute cases. "t supplements the logistics process chain Purchase /r-er @ Deliver* @ "nvoice @ Pa*ment in the stage bet.een invoice an- pa*ment i, there are -iscrepancies .ith the customer. Disputes arise i, customers -e-uct an amount ,rom the invoice /R not ma4e a pa*ment at all -ue to Pricing issues 0ate -eliver* "ncorrect -elivere- >uantit* Damage- goo-s 9igh volume o, such -ispute- items can lea- to 9igh DS/ Di,,icult* in pre-icting cash ,lo. 9igh cost o, solving the -ispute cases When a customer -isputes an invoice3 i-eall* .e .oul- to li4e to trac4 it b* recor-ing various aspects relate- to this -ispute3 li4e the reason .h* the customer is -isputing an invoice3 the criticalit* o, the issue3 the amount o, the -ispute an- an* notes an- proo, or attachments provi-e- b* the customer in this regar-. $his re>uirement o, all the in,ormation relate- to a -ispute is illustrate- in the ,ollo.ing -iagram1 2) When *ou create -ispute cases3 the attributes 6,or e;ample3 processor3 reason3 priorit*3 e;ternal re,erence3 contact person7 an- notes that *ou enter in the -ialog bo; are inclu-e- in the -ispute case. $he s*stem also a--s the line items concerne- as -ispute- ob=ects an- uses the environment to -etermine other ob=ects that coul- be help,ul in processing the -ispute case 6customer3 invoice ,or a resi-ual item3 billing -ocument3 ,rom SAP R83 %nterprise !.A)3 also account statement items7B the s*stem a--s these other ob=ects to the -ispute case. $he s*stem -etermines the -ispute- amount ,rom the -ispute- line items an- saves it in the -ispute case as an attribute. Follo.ing aspects o, -ispute management is -iscusse- in the ,ollo.ing sections. Creating a Dispute case Searching ,or a Dispute case #p-ating a Dispute case Fiel-s o, a Dispute case Attributes o, a Dispute case Closing a Dispute case 2) Creating a "ispute case $he easiest .a* to create a -ispute case is through the transaction F<0C& 6Displa* open items7. Dispute cases can also be create- through various other transactions. %.g. .hile -ispla*ing a line item through F<)2 or in clearing transactions li4e F22( an- F232. $o create a -ispute case3 simpl* select the line item & clic4 on the Create Dispute case button. "n the ne;t .in-o. enter all the relevant in,ormation an- save the -ispute case. 2) Searching for a "ispute case Almost all o, the ,unctionalities relate- to this mo-ule can be accesse- through the transaction #DMDD"SP#$%. ", *ou 4no. the Dispute case i-3 *ou can simpl* enter the number an- ,in- the case. %ven i, *ou -on:t 4no. the number3 *ou can still ,in- the -ispute case b* entering various other search criteria li4e the invoice number o, user i- or creation -ate range. . Call up -ispute case processing. 2. %;pan- the Cases ,ol-er. 3. Choose Dispute Case 2 Search. $he -ispute case search appears on the right si-e o, the screen. !. %nter values ,or the attributes that *ou .ant to use to search ,or the -ispute case. ", *ou -o not enter an attribute value3 the s*stem selects all e;isting cases. C. Choose %;ecute Search. 2) E. $he s*stem -ispla*s the list o, selecte- -ispute cases3 .here *ou can -ouble clic4 on in-ivi-ual cases to select them. Fin- -ispute cases in .hich *ou are entere- as processor3 coor-inator3 or person responsible A. Choose M* Dispute Cases. A list o, the -ispute cases .here *ou are entere- as processor appears on the right si-e o, the screen. ", *ou .ant to see the -ispute cases in .hich *ou are entere- as person responsible or coor-inator3 select the re>uire- role vie. b* choosing Processor. (. $he s*stem -ispla*s the list o, selecte- -ispute cases3 an- *ou can -ouble clic4 on in-ivi-ual cases to select them. Up"ating a "ispute case A -ispute case can be up-ate- b* a user using the transaction co-e #DMDD"SP#$%. Mass up-ates can also be per,orme- using this transaction. 2) Fiel"s of a "ispute case $here are various ,iel-s available in a -ispute case1 )riginal Dispute" Amount When *ou create a -ispute case3 the s*stem enters the value o, the -ispute- line items in the ,iel- Original Disputed Amount. $he currenc* o, these items -etermines the currenc* o, the -ispute case. Dispute" amount $he Dispute- Amount is the remaining open amount o, a -ispute case. When *ou create the -ispute case3 the -ispute- amount is the same as the original -ispute- amount. At an* time3 it contains the current total o, the -ispute- items. Amount cre"ite" Cre-its that *ou clear -uring a clearing transaction increase the amount cre-ite- Amount pai" $he amount pai- is the total o, the pa*ments poste- ,or a -ispute case. $he s*stem calculates the amount pai- ,or each line item using the ,ollo.ing logic1 2) $he posting o, partial pa*ments ,or a -ispute- receivable increases the amount pai-. Pa*ments on account that are cleare- -uring clearing are -istribute- to the items in the same .a* as the cre-it memos 6see Amount Cre-ite-7. Amount cleare" manuall* $he amount cleare- manuall* is the resolve- portion o, the original -ispute- amount that .as neither cre-ite- nor pai-. $his inclu-es1 Resi-ual items .hose reason co-e controls that the -i,,erence is .ritten o,, to a separate general le-ger account. Cash -iscount -e-uctions 6inclu-ing ta; a-=ustment7 .hen resi-ual items are create-. <an4 charges an- unauthori+e- -e-uctions .hen resi-ual items are create-. /ther clearing transactions that .ere not poste- .ith the stan-ar- transaction ,or incoming pa*ments. Amount +ritten off automaticall* ", *ou .ant to .rite o,, the items o, over-ue -ispute cases automaticall*3 the s*stem enters the -ispute- amount in the ,iel- ,or the amount .ritten o,, automaticall*. 2) Attri%utes of a "ispute case: "n a--ition to the ,iel-s -ispla*e- above3 other attributes o, a -ispute case can be accesse- b* clic4ing on the Attributes button. /nce *ou are in the Attributes section3 *ou .ill see ,ollo.ing sub ob=ects in here1 0in4e- ob=ects &otes 0og (inke" )%,ects: All the lin4e- ob=ects3 li4e3 the invoice relate- to the -ispute- item3 the billing -ocument3 the business partner3 an* resolve- ob=ects3 can be seen & accesse- here. <* simpl* -ouble clic4ing on an ob=ect3 *ou .ill be -irecte- to the -ispla* mo-e o, that ob=ect. 2) otes An* notes relate- to the -ispute can be entere- here. (og All the activit* an- histor* ,or a -ispute can be seen here1 2) Closing a "ispute case ", a -ispute case has been completel* resolve-3 the processor can close it. From SAP R83 %nterprise !.A)3 *ou can choose .hether the s*stem is to close the -ispute cases automaticall* .hen the last -ispute- ob=ect ,or the case is cleare-3 or .hether the processor is to close the -ispute cases manuall*. /0AM:s Dispute management is con,igure- to close a case automaticall* .hen the -ispute amount is +ero. 2)