Quinn Shay

9523 University Terrance Dr. Apt. G | Charlotte, NC 28262 | 704.213.1527 | tqshay@gmail.com

Advanced Repair Agent, Geek Squad
Ten years of technology support including five years of web design and management. Primary areas
of concentration include:
Hardware & Software Support
Analysis &Problem Resolution
Multimedia Presentations
Website Design & Management
Building Computer Labs
Tutoring & Class Instruction
Oral and Written Communications
Database Design & Maintenance
Data Analysis & Reporting
Social Media Utilization

Education:
BS Computer Science (Expected 07/2015), University of North Carolina at Charlotte
AAS Computer Programming (2011), Rowan-Cabarrus Community College
Completed coursework to receive A+Certification, 2006
Experience:
Customer Service / Consultation / Advanced Repair Agent, Geek Squad 2012 - Present
Providing first level support to clients regarding a wide range of technologies and platforms
Application of technical knowledge to support new technologies with little formal training
Finding innovative and timely solutions for issues presented by clients
Clear communication with clients in order to problem solve effectively

Technical Manager, Radio Free Charlotte 2012 - 2013
Building website for live-audio streaming and dynamic content generation using WordPress
and mySQL
Integrating listener call system and music scheduling system
Providing hardware technical support
Acting as liaison between Radio Free Charlotte and SUARIT
Utilizing social media for marketing and communications

Web Manager, NinerOnline (UNC Charlotte Student Niner Media) 2011 - 2013
Managing and training a staff of 6
Overseeing all technical aspects of NinerOnline.com
Performing regular maintenance of website and workstations
Providing PHP, mySQL, HTML and CSS coding
Advising other Student Niner Media departments on technical issues
Utilizing social media for marketing and communications
Collaborating with campus IT to assure their updating methods of iMAC and video software
will not cause any data issues
Quinn Shay Page 2
9523 University Terrance Dr. Apt. G | Charlotte, NC 28262 | 704.762.1527 | tqshay@gmail.com



Freelance Technology Support (Analysis, Support, Repair, and Education) 2002 - 2012
Diagnosed, repaired, and built hardware including desktop and mobile devices
Provided fresh software installations, updates, upgrades, and general support
Designed and assembled multiple LAN and wireless networks
Provided one on one tutoring and taught basic computer skills classes
Built full computer labs for two schools and a church
Developed multimedia presentations for local churches and homeschool groups

Capstone Project / I nternship (Rowan-Cabarrus Community College) 2010 - 2011
Assisted help desk support group
Applied full life cycle software development
Provided problem analysis and solutions
Designed Android based application for college
Created software to interact with college LDAP server that preformed password updates and
provided expiration notices
Effectively documented all work for future support

Technical Manager, Station112 (online radio) 2006 - 2011
Supplied help desk support for listeners
Designed, coded, and maintained website to provide product using DotNetNuke, HTML,PHP,
JavaScript, CSS, SQL, and VB.net
Created and maintained database
Analyzed and reported listener trends
Generated and optimized play scheme algorithms
Managed artist relationships and communications
Technical Skills:
Software: MS Office Suite 2010/2013, jGRASP, Visual Studio 2010, CodeBlocks,
Dev C++
Browsers: Google Chrome, MS Outlook, Internet Explorer, Firefox, Safari
Web: HTML, PHP, CSS, DotNetNuke, WordPress, Adobe Dreamweaver, NoPad++
Prezi, Google Apps for Education suite
Database: MS Access 2007, SQL, mySQL
Languages: Java, Javascript, C++, COBOL, Visual Basic, VB.NET, C#, Ruby,
Windows PowerShell
Operating Systems: Windows 7/8, Windows and Linux console interface