LQ\./2.

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.~~I~~_I_~~_I~~I _~ _
() 101-1.11 Part 1
Instructions
InPart 1you will hear aquestion and then three
different answers tothat question. Youhave to
choose the correct answer, A, Bor C.
NOTE: The questions and the answers are NOT
printed in your question book.
() 1.01Now listen to the example.
The correct answer to the question Sowhat
do you do, what's your job? is answer B:I'm an
Assistant Manager in a small [rave! company. So
y;;u ,,ruuld fill in 'B' m~thc anS"..ei slteet.
There are 10questions in Part 1. Now listen for
question number 1.
() 1.12-1.32 Part 2
Instructions
In Part 2you will hear ashort conversation
or an announcement. On your question paper
you have aquestion about the conversation or
announcement, and four possible answers. You
have to choose thecorrect answer.
For example, read the sample question and the
four possible answers.
Question: How much does one shirt cost?
Ano.OO
B El5.00
e El2.50
D f20.50
() 1.12 Now listen to the conversation and
choose the correct answer.
The correct answer is B: one shirt costs fIS.OO, so
you would fill in 'B' on the answer sheet. There
are 20questions inPart 2, questIOns 11-30.
Youhave ten seconds to read each question,
and then you will hear the conversatio~or
announcement. Look at the answer sheet
and find where you should start filling in the
answers for Part 2. Now read the first question
and listen for theconversation.
Questions and answers
11 Why does the man want toknow where the
Customer Service Department is?
A Because he works there.
B Because he needs to deli ver aparcel
there.
e Because hehas aproblem on which he
needs advice.
D Because he has left aparcel there.
12 Why has the woman telephoned?
A Shewants to speak tosomeone in the
Despatch Department.
B Shewants to speak with theman.
C Shewants to speak with Rita FairJey.
D Shewants to know Rita FairJey's
personal telephone number.
13 What reason does the man give for changing
his email address?
A He doesn't like receiving emails.
B His new supplier charges less money for
asimilar service.
C His old email address refused to receive
emails.
D He does not give areason.
14 What will the man and the woman bedoing
next weekend?
A They will attend aconference together.
B The woman is going to aconference and
the man isstaying at home.
C They are going on holiday.
D They will be mending the woman's car.
15 Why does the woman want time away from
work next week?
A She wants to go toAustralia.
B She knows that no one else is on holiday
then.
e She doesn't give areason.
D She wants to meet an old school friend.
16 What time do the man and woman agree is
best for the taxi topick them up?
A They don't agree atime.
B 20'c1ock.
C 12.30.
D 12.15.
~rJilsTENING TEST 1
~1S 'k'-~->' , ~--- ..~~- ,-,
17 When is the next Staff Committee Meeting?
A Monday this week.
B Tuesday next week.
e Monday next week.
D Tuesday this week.
18 Why is the man worried?
A He thinks they will be late arriving in
London.
B He thinks they will bevery early
arriving inLondon.
C His watch has stopped.
D They are at the wrong railway station.
19 Why does the woman want Adrian Shaw's
telephone number?
A She can't find the telephone directory.
B Shehas lost his email address.
C Adrian Shaw isnot answering his email
lJlesages.
D Shewants to speak with him rather than
send 'Inemail.
20 Why is the woman telephoning Perry
Supermarket?
A Shewants to arrange ameeting.
B Shewants to speak with theAssistant
Manager.
C She wants to speak with theManager.
D She wants to speak with John Kell y.
21 Why is the Mr Schmidt not available?
A .He is drinking aglass of water.
B He is at home.
e He is talking on the phone.
D He isin ameeting.
22 What reason does thewoman give for
needing to leave soon?
A She has another appointment.
B She needs to telephone someone.
C She has received an email.
D There isafauJt on thecomputer system.
23 When will the woman visit again?
A Later today.
B Nextweek.
e She will not visit again.
D Tomorrow.
24 Why can't the woman shop at thelocal
branch of Robertson's Supermarket?
A Because she wants to shop after work.
B Because the local branch closed several
years ago.
e Because it doesn't seHwhat shewants.
D Because she wants togo to Derby.
25' What methods of travel had the man used?
A Car and train.
B Car and taxi.
e Train and taxi.
D Car, train and taxi.
26 Why is the woman phoning?
A Shewill belate for her appointment.
B Shewants to speak with Mrs Jones.
e She wants to talk to Miss Cullen.
D She wants tospeak to th~an.
27 What is worrying the man?
A He has lost his laptop computer.
B He cannot attend the conference.
e The printer isnot working.
D He has lost an email message.
28 What instruction does the message give, if
you want to s:''OAkto the Customer S'Orvic:e
Department?
A Press Button l.
B Ring later.
e Press Button 2.
D Hold the line.
29 What time is the train now expected to
arrive in Edinburgh?
A 10.20.
B 11.50.
e 18.50.
D Inhalf an hour.
30 Why is the woman worried?
A She has no work to do.
B Shecan't remember her password.
e Some staff members arenot being carefuI
with their passwords.
D Sorneone has removed the notices she
has written.
That is the end of the listening test.
Put down your pencil and wait for instructions
from the supervisor.
LISTENING TEST 1
Parl 1
Narrator: Question l.
You are going to a conference in Berlin next week, aren't
you?
A: Yes. Ionly heard about it this moming.
B: 1went to a conference in Paris last year.
c: The conference will be in London next year.
[S-secolld pnuseJ
Narrator: Question 2.
When will you finish the report on staff a!lendance?
A: Igave you the sales figures two days aga.
B: I'm Head of Administration. Ionly started working
here six weeks aga.
c: [t should be ready by the beginning of next week,
probably by Tuesday.
[S-secollCi pausej
Narrator: Question 3.
Have you met the new General Manager yet?
A: Idon't know her email address or her phone number.
B: 5hc spoke to me this morning. She seems pleasant.
C: I've heard that she's very intelligent and experienced.
[S-second pnusel
Narrator: Question 4.
This isAutomotive Car Products. I'm afraid there is no
one who can take your call at the moment. If you would
like to leave amessage, please speak after the beep.
Which of the following is the best message?
A: Hi, please put me through to Car Sales.
B: Hi, my name is Robert Jones; can you call me on
0121 116096, please?
C: Oh ... hello ... hi ... is Mrs Shaw there, please?
[S-second pOl/seJ
Narrator: Question 5.
1have to visit cur new headquarters in Spam tomorrow.
What is the weather going to be like?
A: It's in aplace called Escalona, dose to Madrid.
B: The forecast on the televisioll said that it would be
sunny in Spai..ntomorrow.
C: My boss visited the new main office last week and
said that it was very impressive.
[5-secolld pnuseJ
Narrator: Question 6.
I'm having difficulty emailing our Helsinki office. What
am Idoing wrong?
A: Helsinki is abeauliful city. Igo there on holiday
every year.
B: I'm sure you are right. Sending an email is better
than phoning.
C: Ah, I think Iknow what the problem is. our office
in Helsinki has anew email address. Here it is.
[S-secolld pal/seJ
Narrator: Question 7.
Hello, Pinfold Taxis.
Hello. My name is Frederico Sanchez. lordered a taxi
from your finn. It should have picked me up an hour
aga. Where is it?
A: Frederico ... that's an interesting name. Are you
Spanish?
B: l agree. Going by taxi is more expensive than taking
a bus, but taxis are more reliable.
c: The taxi is outside your house. YOll asked us not to
ring your bell or knock on the door becat1;e you
would be waiting in the street.
[S-secolld pause)
Narrator: Question 8.
1need to order some headed notepa per. Which finn do
we usually deal with?
A: Wehave an agreement with Baker Printing Ltd to
supply all our stationery. Just phone them.
B: Sarah wants to see you. It's about the articIe she
wants you to write for the staff magazine.
C: Headed notepa per? I'm afraid Ihaven't got any.
[S-secol1d pause}
Narrator: Question 9.
Ican't find the fileon Harglm Furnishing Stores.
A: Hargun Furnishing? They're on the High Street,
aren't they?
B: Miss Marshall has the Hargun Furnishing file. She
took it with her this morning.
C: Someone from Hargun Furnishing phoned this
morning.
[ S-secolld pauseJ
Narrator: Question 10.
Will the training day be at the Bentley Hotel or at the
Pacific Conference Centre?
A: The Pacific Conference Centre is offering good
discounts.
B: The Benlley Hotel serves really excellent food.
e: Ibelieve the Bentley Hotel has been chosen, but I'm
not certain.
Parl 2
Narrator: Question ll.
A: Hello, can Ihelp you?
B: Oh, thanks. I'm looking for the Customer Service
Department.
A: You're almast there. Just turn left at the end of the
corridor.
B: I've gat aparce! for them.
[lO-secol1d pnuseJ
Narrator: Question 12.
A: Hello. Despatch Department.
B: Did you say the Despatch Department? Oh,
it's the Finance Deparhnent I want: Rita
Fairley.
A: rll put you through toher personal number.
B: She gave me her personal number last
week, but Idon't know what I've done with
it.
[lO-secolld pal/sej
Narrator: Question 13.
A: I tried to send you an email Jast lught, but it
was returned to me wi th the message that
the email address doesn't exist.
B: Sorry. Ishould have told you before. I've
clased my account with that campany.
A: Why did you do that?
B: Igat the same kind of service much cheaper
from adifferent provider.
[lO-second pal/sej
Narrator: Question 14.
A: Are you going to the conference next
weekend?
B: Yes. I'm going by car. Ican give you alift if
you want. It will be nice to have company.
A: Are you sure? It's very good of you ... I'll
share the petraI costs.
B: Thanks. Iwill appreciate that. It's another
two weeks to pay day.
[lO-second pau se)
Narrator: Question 15.
A: Hello, Tom, can 1have next week off work
as part of my annual holiday?
B: Next week? You're rather late asking, aren't
you?
A: WeIl, an old school friend phoned me last
nigh!. She lives in Australia and she's
coming to England on Saturday for six days.
B: You're lucky. No one else has asked for that week.
Yes, it's OK.
[lO-secolld pal/se)
Narrator: Question 16.
A: What time shaH Iask for the taxi to pick us
up?
B: Weil we need tobe at the airport by 2o'cIock this
aiternoon, so 1would say we need the taxi to be here
at 12.30 at the latest.
A: That seems rather late to me. How about 12.15?
B: OK. I agree. Make it 12.1S.
[lO-second pal/sej
Narrator: Question 17.
A: The Staff Conunillee Meeting is next week on
Monday, isn't it?
B: l don't thull<so. It was changed. Ithink it's next
Tuesday.
A: But it's always on a Monday.
B: No - I've written it ill my diary. The next meeting is
Tuesday next week.
[lO-secol1d pal/sej
Narrator: Question 18.
A: What time does Qllr traiJ'lleave?
B: It's should leave at 9.30.
A: Well, it's already 9.45. We shall be late arriving in
London.
B: Isaid wc should have caught an earlier train.
110-secol1dpal/sej
Narrator: Queslion 19.
A: Do you know the telephone number for Adrian
Shaw?
B: No, but Ihave got his email address.
A: Ineed to speak with him direclly. It's too
complicated for an email.
B: I'Illook up his number in ll1etelephone directory.
[lO-second pause]
Narralor: Question 20.
A: Good morning, Perry Supermarkets - John Kelly,
Assistant Manager, speaking.
B: Hello. Iwould like to speak with the Manager,
please.
A: . I'm sorry. Mrs Davis will not bein today. She's
allending ameeting at our headquarters. Can l help?
B: Thank you but I'Il wait until tomorrow. 1shall ring U1
the morning.
[lO-secol1d palIsej
Narrator: Question 21.
A: Good moming. I have an appointment to see Mr
Scl1midt.
B: ... and your name is?
A: Miss de laHita ... CaroJina.
B: May Iask what it is in connection with'
A: Mr Schmidt asked me to come in to look at the
computer system.
B: If you'd Jike to sit down, I'Il1et him know you are
here. [pnuse} I'm sorry but Mr Schmidt is on the
phone at the moment.
A: Don't worry. 1can wait a few minutes.
B: Can I get you adrink? Tea? Coffee?
A: Thank you~.May Ihave aglass of water?
II O-second pallsc]
Narrator: Question 22.
A: ls Mr Schmidt still talking on the telephone?
B: Ibelieve he is, Miss de laHita, Iam sure he will be
finished soon.
A: I have another appointment in an hour. Ishall have
to go soon.
B: I'm sorry for the delay. There is afault in our
computer system and elients are phoning because
they can't email us.
[lO-secolld pal/sej
Narrator: Question 23.
A: Iam SUTethat YOll understand OUTproblem.
B: The fault in your computer system is why 1amher
1represent the computer repair campany and I e.
asked tosee if Icould find allt what is wrong w~s
your computer system.
A: 1am really sorry. 1didn't realize. ru ask OUrSe .
Manager to talk with you. Olor
B: I'm sorry too. Ican't wait any longer. Perhaps f I
come tomorrow at the same time someone wil1b
ready to meet me. e
[lO-secolld pal/sej
Narr.tor: QlIestion 24.
A: Do you know if the local branch of Robertson's
Supermarket is open today?
B: The branch in this town cIosed dOwn several ye
~~ .-
A: Where is the nearest one now?
B: If you definitely want aRobertson's store you wu
have to go to Derby. That's almast 30 kilo~etres I
. away but they are open untillO o'elock tonight.
A. Th.nks for tellmg me. 30blometres is not too far
[lO-secolld pallse} .
Narrator: Question 25.
A: Hello. It's nice to see you again. Did you havea g'ood
Journey?
B: Jt's good to see you too. Thanks - my journey was
very qtllck and sImple.
A: How did you trave!?
B: Idrove my car to the railway station, parked i(\'ery
easily, and the tram was on time.
[lO-second pause)
Narr.tor: Question 26. .
A: Good morning, SheIfield Holdings Ltd.
B: Hello. My name is Mrs Joyce Jones. Ihave an
appomtment tomorrow to see YOUTChief Buyer
Miss Rita Cullen. .'
A: Ah, yes, Mrs Jones, Miss Cullen is expecting yo~at
10.30.
B: That's why I'm phoning you. Ican't get to YOUT
offices until11.30.
A: 1l.30? Tha!'s not aproblem. I'U let Miss CuJlen know
the change to the time.
lJ O-secolld pallse)
Narr.tor: Question 27.
A: Ican't find the email aboutnextweek.s i:onfere~ce.
B: Perhaps you've deleted it.
A: Idon't think so. I'm usuaUy very carefuI about
deleting emails.
B: Did you print acapy of the email?
[1 O-secolld pallse)
Narralor: Question 28.
A: Thank you for calling the Laburnum Customer
Service Department. There isno one available to take
your ,,?ll at the moment. Please call again later. Iri the
meanhme If you are interested in learning about aUf
special offers, please press button one. .
[lO-secolld pal/sel
Narrator: Question 29. . "
A: The 10.20train from Exeter due to arrive at Bristol
at 11.50and going forward to Edinburgh is ruruting
approximately 30minutes late. The train is now due to
arrive in Edinburgh at 18.50. Weapologize for the delay,
which IS caused by mau1tenance work.
[lO-secolld pal/sej
N=d=~5~~ ,
A: I have noticed that some staff are very careless about
keeping their computer passwords safe. Weneed tp tell
them to be more carefuI. At least !wo members of staff
have their passwords written on apiece of paper next
to their computers. I have tried putting anotice in all
offices, warning staff individually - Idon't really know
what to do.
[lO-secolld pnllseJ
\ ..J : : : .-'\)2 \ 2.-
I
IS TENINO TEST 2
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
@1.33-1.43 Part 1
Instructions
In Part 1YOll will hear aquestion and then three
different answers to that question. Youhave to
choose the correct answer, A, Bor C.
NTE: The questions and the answers are NOT
printed in your question book.
@1.33Now listen to the example.
The CUITectanswer to the queti.on Sowhat
do you do, wlwt's your job? is answcr B: I'm an
Assistant Manager in IIsJYla/(,travd company. S o
you would fill in ']3' on the answer sheet.
111ereare 10qllestions in Part 1. Now listen for
questionnumber 1.
() 1.44-1.64 Part 2
Instructions \
JnPart 2you will he<lr ashort eonversaton
or an aru~ouncement. On your question paper
you have aquestion about the conversation or
announcement, ane! four possible answers. You
have to choose the correct answer.
For examplc, read the sumple question und the
four possible answers.
Question: How much does one shirt eost?
A no.oo
B El5.00
C t:12.50
D f20.50
@1.44 Now listen to the conversution und
choosc the CO!'fectanswer.
The correct iJnswer is B: one s!li'l't cos/s [;1.5,00, so
you would fill in 'B' on the answer sheet. TlIere
are 20questions in Part 2, questions 1)-30.
You have ten seconds to read each question,
and then you will hea1' the conversation or
announcement. Look at the unswer sheet
and find where you should start filling in the
answers for Part 2. Now read the first question
and listen for the conversation.
Questions and answers
11 Which of the following statements is true?
A Sarah .lives in London.
B Suruh uscd to live with her sister.
C Sarah .lives in Liverpool.
D John used to live in Liverpool.
12 Why does the woman ask the man if the
green car belongs to him?
A The car is obstructing the entrance to the
building.
B 5he likes the colour of the CUI.
C 5he wants to buv asimilar car.
D The car has beel~hit by u van.
13 What time do the man and woman agree as
u suitable time to arrive at the office?
A l3efore 7a.m.
B At7 a.m.
e AtS a.m.
D AtlOa.m.
14 Why d~es the mun want an appointment
,,,!th Mrs Rainsford?
A He believes she mn advise him on how
to advertise ls new product.
B He thinks she muy want to buy his new
product.
e He needs aloan to bilY the new procluct.
D He is an expert on advertising and 5hc
wants him to advise hel'.
15 Why had. the woman's order not been
delivered?
A 5he hud the wrong order number.
B The van driver could not find her ofce.
e Someone had cancelled the order.
D The envelopes had been delivered to the
wrong uddress.
16 H.ow long has Clive worked at the firm?
A 25years.
II 5years.
e 6years.
D 8years.
17 What does the womnn have with her to
prove her identity?
A 5he dpes not have any proof of identity.
II 5he has her passport but not her dJ'iving
licence.
C 5he has her passport and her driving
licence.
D 5he has her driving !icence but not her
passport.
18 Jn what sort of business is this conversaton
most likely to take placc?
A In arestaurant.
B In abank.
C In asupermarket.
D In afurniture 5tore.
19 When isthe repair to Mrs Massey's car
likely to be finished?
A Byabout 2 o'c!ock today.
U By ubout 2o'dock on FJ'iday.
e By Monday next week at about 2
o'cJock.
D It isin1possible to repair hej' car.
20 Why was no one else in the meeting room
when the woman went there?
A The meeting took place the day before.
II The meeting will not take piace until thc
next day.
e 5he was an houl' early for the meeting.
D 5he was an ham late for the meeting.
21 Why does the man say that he will see the
customer?
A 5hirJey has asked him to see the
customer.
II The man is the Head of Despatch.
e The customer has beeIIwuiting for a
long time tll speak to someolle ilbout his
complainl.
D The Lustomer is a friend of his.
22 Which of the foJlowing statements is
correct?
A The mall wants the carpet fitted by the
beginning of the next week.
II Thc man wuf.\ts acnrpet fhut doesn't
cost much money.
C The man wants ncurpd with amodern
desih'11.
D The mnn wants ahigh-quaJity carpet.
23 Why dQes the man think that the woman
should apply for the promotion?
A 5hc has appropl'iate experienec and
qualificutions. ,
II 5hc will enjoy the extra rcsponsibility,
e 5he wi1l nol get apromotion in any
other offke.
D 5he will get paid more money.
24 Why will it take longer thun 24hours tu
deli ver the bookA?
A Because the woman has telephoned
after lunchtime.
U Because she doesn't live on the
mainland.
e Ilccause she is ol'dering on Friday.
D 'l3ecause she is ordering on Wednesday.
25 Why does the womul1 say that she cunno!
connect the caller to the Home Furnishinj.\
Depmiment?
A The store is about to dose.
Il The phone line is busy.
e The store does not allow personal phOlll'
cal1s.
D Phone ca11sabout orders are dealt witil
by another department.
26 What does the announcement tell CLlston1l'I':.
to do?
A Tosmile more.
Il Toleave thc store immediutely.
C Totake their selected goods to a pay-
desk.
D Tobehelpfui to cach othl~r,
27 Approximately how long will the tour takl"
A About two houl's.
Il About half an hour.
e About un hou]' and ah<lU: .
D About an hom.
28 Who will make the decision about hnw an
account isorgClnized?
A The cllstomel'.
II The Financia\ Adviscr.
e Anyone who is interestl!d.
D The Manager.
29 When shoulcl the CllstOIl1l'1'1T10V' the car?
A When he Ol'5he has finished shoppiJlj.\.
II Wilhout any delOlY,
C Within thc ilext hom Ol'SIl.
D Ily the time the shop C!oses.
30 Which day or days is the store open for til<'
Jongest tim!.!?
A Itis open fOl' thc san1\' number of houl}.
every day.
Il His open \oJlgest Oll Saturday.
e .Itisopen longest on every day except
Sunday.
D It isopen longest on Monday and
Saturday.
That is the end of the listening tl$t.
Put down your pencil und Wuit for ,instructions
from the supervi~or.
Narrator:That js th", end of thc Listcninp; test. Put
down your pendI and wait for instructions from thc
supe.'Visor.
LISTENING TEST 2.
Part 1
Narrator: Question 1.
You are appJying for thc job in the Silles Department,
aren'tyou?
A: Yes. Ionly seni in my appJication yesterday.
ll: I went to asales conference in Madrid last year.
C: The Sales Department is in the next building.
15-sccond pausei
Narrator; Question 2.
Have you seen that letter from Mr Henderson'II can't
findit.
A: YOll put it in your briefcase.
ll: Ihaver.'t written any letters today.
C: Mr Henderson - he is one of our c1ients, isn't he?
f 'f ; -secnnd palm)
Narralor: Question 3.
Have you mct any of the candidates who ar" here for
interview?
A; Which job have they applied fo~?
B: On(~t;:ameinto cur office this m~;l'ning.She 'was
being "hown rOltnd by Sukwinder.
C: l've hoard that they am alI very experiencecl.
[5-secO> ld pa!lseJ
Narrator: Question 4.
I'rn afraid our lines arc busy: If you would like to leave a
message, please speak after the tone.
Which of the followil1g is the best message?
A: Hello, 1want to speak to the Customer Service
Department inunedbtely.
B: Hi, my name is Carlos dc la Hita; call rne back on
0922 684326, please.
C: ls Mrs Hodgkiss there, please?
ISsecond pnusel
Narrator: Question 5.
Iam going on holiday to Greece next week. What is the
weather likelv to be like?
A: Oh, llov Greece - sea, mountains. It'5 alllovely.
B; The foreeost in my newspaper said that it would be
sunny in Greece fol' most of next week.
C: How arc you getti.l1.gthere? Byair?
{S-secmtd pallsc]
Narrator: Question 6.
I'm trying to send an email to Robert, but it keeps being
retumed with the message that the address is wrong.
Can you help me?
A:. Robert is married to my sister, you know.
B: Robert is goinO' to the theatre tnight.
C: [thnk you wil! find that Robert has changed his
email address ,-o yes ... here itis ." .
[S-second pat/se] .
Narrator; Questiol1 7.
Hello, EssiJlgton Taxis. Hello.
My name is Simon Smith. 1asked for ataxi topick me
up at my home at 6.30. Idon't need il unti17.30 after alJ.
Can you still pick me up?
A: Simon Smith? Iknew aSimon Smith onCe ... No I'm
wl'Ong ... it was Simon Smythe.
B: !dicln't answer the phone when you made the
booking.
c: 7.30 is line. Thanks for lett/ng us know.
{S-secalld p"l/se]
Nan'ator: Queslion 8.
We are running short ol printer iok. Which finn usually
supplies us?
A: Wc have an account with Superior Office Supplies.
Jus~)hone theOl and ask theOl to send what we
nec .
B: Oh, you 're here. 1thought you had gone home early.
C: Print~r ink? 1prefer towrite my leiters by hond.
jS'secand pausc}
Narrator: Question 9. .
Ican't find the fileon the sale of Mr de laSalle's Imm.
Do you know where it is?
A: Oh ... his farm is near the vlllage of Huntingdon.
B: IItke Mr de laSalle. He's agood dient of ours.
C: li's here on my desk.
{S-second pal/sej .
Narr"tor: QlJestion 1{1.
Will next year's conference be at the usual plaee o.rhave
Webooked somewhere diflerent?
A: Ienjoyed this year's conference.
B: The BirchiJJs Hotel serVes really excellent load.
C: 1believe we arc going 'l.0mewhere different, but I'm
notliUl'e. '
Part 2
Narrator: Question 11.
A: Hello, Sarah. Someone told me that you used to live
in London. [s that dght?
ll: No; 1hove always lived in Liverpool.
A, Oh -I'm sotr)'. John, who told me, "las sure )'OIJ
used to live afew doors away from him.
ll: Now Iknow how the mistake has been made. My
sister, Jane, Iived dose toJohn's home and [used to
visit her.
jl0-,Seco/lf i pilI/sei
Narrator: Question 12.
A: ls your COrthat lovely, dark green one parked nem'
the main entTance?
B: Yes- I'm v~ry proud of it.
A: Oh ... sbrry to have to tell you, but avan has jlL't
crashed into it.
B: What? ls thete much damage?
/W-secolld pal/sc]
NarratOl' Question 13.
A: Wemust arrive no latcr than 7o'dock in the
morning.
B: Why? 1know some penple from Head. flice are
visiting us, but th~y won't be here untillO at the
earliest.
A: Well, 1sugge.t we should be here no later than 8
o'clock.
B: Are you "u1'e? OK, then ... 1shaJl get here by that
time.
/lO-second pal/se)
Narralim Question 14.
A: Good moming. You are through to HD Enterprises.
Roger speaking ... how can [help? .'
ll: Can [have an appomtment to see !VIrsRamstord
please? .
A: Yes, certainly, sir. May 1ask what it is in connection
with?
ll: Iwant some advice on ~dvertising anew product.
1believe she is your expert on marketing.
/lO-secolld pnl/se}
Narrator: Question 15.
A: Hello, Highcroft Ofncc Supplies.
ll: Oh, hello, I'm calling about an order we placed
last week lor envelopes. It was supposed to be
delivered the next day, but we have receivcd noUling
ret.
A: I'msorry aboul that. Do you have the order
reference number?
B: Yes. lt's PY 201040.
A: Ah ... 1se thc problem. Wephoned your office and
said tIlat the style ol envclope you had ordered waS
no longel' available. Thc person to whom we spoke
told us tocancel the order.
[lO-secnnd pause]
Narrator: Questioll 16.
A: I'm organizinl\ apresentrltion to.ali staff_who have
worked here tor 25 vears. Cll ve ISone ot thern.
B: Oh good - llikc Cliv.
A: How long have yo.uknown him? It must be at least
five or six years.
B: When 1carne to work here Ihad just got married ...
so eJght years.
110second pal/se]
Narr.tor: Question 17.
A: Good moming, l'd tike to open abank account,
please.
B: Certainly, madam. Do you have sorne proof ol
identity?
A: 1have my passport.ls that enough?
ll: I'm sorry, wc usually ask lor two prools.
A: 1also have my driving Iicence.
11O-second 'Jal/sd
Narraton Question 18.
A: 1would likc to open two aceounts: acurrent account
and adeposit accoun!. .. .
B: Certainly, madam.I'II get our flnancIaI advlserlo
discuss with you the different accounts we offer.
A: Do 1need to makc an appointment?
B: Probably not, madam. Ibelieve she's free now ... I'IJ
just find aut.
A: Oh, thank you very much.
11O-.w x olld pnl/sc]
Narrator: Question 19.
A: Mrs Massey says she wants the repair to her car
finished by the end of the week.
B: Sorry - tha!'s impossible.
A: So how mltch time do you need to do the repair? .
B: Well, Ican start the job next Monday mornmg. It WIll
be ready by about 2o'clock in t.heaftemoon.
[lOsecolld pa!lsel
Narrator: Question 20.
A: l've just becn to the meeting room on the second .
floor for the Fo!'ward Planning meebng but no one JS
there.
ll: I'm not surprised. The meet.ing docsn't start unti!
3.30 and the time now is only 2.30.
A: Oh dear, you're right - j've read the time wrongly.
Arc you going to t.hat meellng?
ll: No. I'rn not on the Forward Planning Committee.
A: Smry. J thought Ihad seen you at previous meellngs.
llO-st! < .'Ond "Q t/seJ
Narrator: Queslion 21.
A: Who is the person waiting in the reception area?
ll: He's Mr Sohal, a custornCl. He wants tosee somcone
abollt adelivery that he is not. pleased about. .
A: Weil, hc's been waiting along time. Js anyone gOlOg
tosee him?
ll: Idon't know. Shirley was trying to find UleBead of
Despatch. . .
A: rll see him. If he was annoyed when he arnved,
making him wait isn't helpfui, is it?
llO-second puuse]
Narratol': Question 22.
A: Hello, sil', can J help y()ll?
B: WeH I'm interested in buying nnew carpet for my
Iounge.
A: Wehave nIJ U,elatest styles and wc olfer the best
prices in the area.. ..
B: How long wouId Ihave to wmt for dehvery? 1must
have the carpet fitted by the begmnm(\ of next week.
Tha!'s morc important than cosl, qualIty or the ~tyle.
A: The times of delivery and fitting depend on whIch
carpet you choose. Some ilre in stock and some wc
have to order.
[lO-second pause]
Narrator: Questioll 23.
A: What are the promotion prospects in this finn?
B: Exccllent - our poiicy is to promote intenmlly
whenever we can.
A: So, do you think I would be considered for the joh .1';
Team Leader in the Sales Department?
ll: You h.ve the experience and the qualifications. I
sugaest you apply, if you think you wOltld enjoy lll<'
extr~respotlsibility.
/lO-second pal/sei
Nan-ator: Question 24.
A: Hello, this is Bentley Bookstore.
D: Hello. Your advertisement iri the newspaper S<IY'
that. you deliver any order within 24 hours.
A: Yes, tha!'s right. Oiders placed in person, onlinc u,.
on the telephone are delivered wirhin 24hours, eVI'"
ordcrs placed on Fridays.
B: 1live in the lsles ol Seill}'. If I place the order today,
Wednesday, shali Iget it tomorl'Ow? ..
A: Ah ... there is aproblem. Ou\' 24-ho lll' servIce IS fol'
thc mainland only. Delivery to the islands is within
!wo working days. .
II: So Iwould have the books on Fdday - that's OK. 1
want to order ...
11()-secolld pa"sel
Narrator: Question 25.
A: Good morning ... Rosedal" Superstore:;.
B: Oh, good morning; will you put lllH through to til"
Home Furnishing Dep~l'tment, plcuse.
A: ls your cull in relation ti>an order, sir? lill such
enquiries arr. dealt with by our Order Department.
II: No. J need to speak tn Ml's lIlison, the Head of the
DepartJnent, .on l personal mntter.
II: I'm rorry. We're not allowed to put personal calls
through 10any member ol staff. If y(~ugive me youI'
name and telephone number, ] can g1V(~thcm to her
nnd\then she can contact you.
ll: Finc>l'm her husband. 1think YOll will find she
already knows the number.
IJO-semlllITIlll/sel
Narrator: Question 26.
A: This is a custom er announccmcnt. Thc :-;l()rt.' will
dosc in 10 minutcs' time. Pleasl' make you!' sdcctioTl
and go to the nea"",t pay-desk. 1'hnnk you {Ol' shopping
al thi?Roseland Supermarket whe", goods orc generally
chcaper, the choice is gcncrally wider, th" qu"lity is
generally beller, thc staff are always hclpful and your
custom is always apprednkd.
IJO-sccoltd pal/sej
Narrator: Question 27.
A: Wckome to the Wnlr.ut Grove Mus"um of Science
and lndttstry.l am Lousc, your A"uidc for thl~ne>~t hom'
or so. Therc nrelots of fascinating things tose" here.
1cJgether wc shall cxplorc thc Museum's gallcries that
let us sc'ethe history, science and industry of Walnul
Grove. 1ask YOllto keep togcthcl~and Il'emmd you
that photographs mllst not be t",kml inside i1nJ'of the
buiJdings. At the cnd ol thc tour we ,hall go l(~the
VlsitoJ' Centre whcflJ yuu CClnbuy postcards, gIf ts and
rcfreshments.
[J()"sccolld PilI/SeJ
Narrator; Qllcstion 28.
A: Hello" l'nt Pmncla, your p(~rson11 finllocial nd v is ( - .! r.
Thank you fol' coming to se" me. Ican help you managc
your accounts and your money so that ):'Oll carn as muclt
interest as possible. Of course any d"clSlons are YOutS,
but 1wlll advise you on how to get the most from your
income and savings.
nO-seculld pal/se]
Narrat r: Question 29.
A: This is acustomer announccment. Will the owner
of the blue car, registraton number MT' 02 eRP,
please move the car immediately? It is obstructing
12_~ J~~~f ! ! ~i~lR.~~! .ip'! __,.. __.. , ._..__.. ..._.. . ... .. ... r .
- 'f,'
the emergency a(cess to the building and is causing a
potential danger. Customers are poJitely reminded to
j
)ark cars in asensible and thoughtful way.
/O-second pal/scJ
Narrator: Question 30.
A: The Centre is now closing. Thank you for shopping
<ltthe Mosedale Shopping Centre. Wehope you enjoyed
your time here and wiH come back again. The Centre
is open 7daY5aweek, :365days ayear, The hours of
opening are from 8 a.tn. to 8 p.m. Monday to Saturday,
and irom 10a.m. to 6p.m. on Sundays. Do visit us again
and have a5afejoumey home.
IJO-5econd pal/5c}
Narrator: That is the end of the listening test. Put
dO''''!1 you!' penci! and wait for instructions from the
supervisor.
1.02-1.11
1.12
1.34-1.43
1.44
Test 1Part 1
Instructions and exarnple question
Test 1Part 1: Questions 1-10
Test 1Part 2
Instructions and exarnple question
Test 1Part 2: Questions 11-30
Test 2Part 1
Instructions and example question
Test 2Part 1: Questions 1-10
Test 2Part 2
Instructions and exarnple question
Test 2 Part 2 Questions 11-30
7 farc =tbe price paid for travel (eg, on abus or in a
taxi)
8 fee =thc swn paid (to aprofessional) for aservice or
advicc
9 quotation =astatcment of apricc or estimate
10 valuc =the amount something is worth
BORlNG
11 dull =lacking intcrest or varicty
12 tedous =tiring (and of ten long)
13 uninteresting = having little intcrest or
appeal
EAS Y
14 simple =not complicated
15 convenient = practical and suilable
16 effortless = seeming to need no hard work
17 manageable =capable of being done
DIFFICULT
18 hard = general term. wtb little ditference in
meaning from difficult
19 demanding = calling for effortand/or
nte!ligence ,.'
NEW
20 fresh = recently made/completed
21 modern =contemporar)'
22 novel = not previously known or used
23 original = made or expressed for the first
time
24 recent =belonging to the near past
25 upto-date =of tbe most recenl standard or
ldeas
NICE
26 agreeable =pleasant and comfortable
27 enjoyable = giving pleasure
28 pleasant = pleasing
29 satisfying = fulfilling aneed or awish
30 attractive =pteasing 10one of tbe senses
(often sightJ
GET
31 achieve =reach or win after grcat effort
32 acquire =gain possession of
33 eam =receive as payment for work (or
something weil done)
34 gain = (1) '?btain byeffort (2) increase (in
size or possessions)
35 obtain =synonyrnous with acquirc, but
sometimes used to show some effort has
been needed
Exercise 8
1meeting 2 restaurant 3expense 4 discussion
5accompany 6theatre 7performance 8enjoyment
9amusemcnt 10conversation
~~LISTENINGTEST 1
pp. 94-95 Part 1
lA 2C 38 4B 586C 7C 8A 98 lOe
pp.96-97 Part 2
11 B 12C 13 B 14A 15D 16D 17 B 18A 19D
20 C ZI C 22 A 23D 24II 25A 26A 27D 28 B
29C 30C
LISTENING TEST 1- Further practice and
guidance
Exercisei
Accounts: It keeps adetailed record of the nlOney
coming inta and going out of abusiness. It presents an
analysis of tbe transactions so that financial decisions
can be made.
Human Resources (Personnel): It deals with tbe
recruitment and retention of staff, training, health and
satety, and pay agreemenls.
Production: It makes tbe business's products, ensures
that production plans and targets are met, and (unless
there is aseparate Quality Control Department) checks
that tbc products are of acceptable quality.
Purchasing: It buys the raw materials and goods needed
for production.
Sales and Marketing: It deals witb al1aspects of selling
to clienls and customers. The marketing function
conducts market research, and organizes advertising.
(Sales and Marketing may be two separate departrnents
in large businesses.)
Exercise2
(example answers) 2Chess is atype of board game. Iam
never bored; my life is always interesling.
350metimes when you arc driving, you need to brake
hard, but only in an emergency. If you drop the glass, it
will almost certainly break.
41 need to buy some more printing paper. The nearest
stationery shop is in Grosvenor Road, by the County
Bank.
55ight is one of our senses. Newland Street is the site
for the new factory.
61 like the decoration; the colours go weIl together and
complement eachother. It's good of you to say tbat the
work is perfect and l accept the compliment.
7His suggestion is agood one and it is fair and
impartial. Ask the taxi driver what the fare will be.
eWinning the prizc isan achievement, an exceptional
feat. He keeps tripping over - perhaps he should
remember that his feet are on the end of his [egs!
9Wc must find away to get our goods morc safely
to our customers. The judge decided tbat ti", best
punishment would be afinancial one and fined the ftrm
<:6,000.
10A graan is asound aperson may make when he or
she is upset or in pain. The plant on the windowsill has
grown; it's much bigger.
Exercise 3
2here 3hire 4higher 5higher 6It's 7It's 81ts 91eased
10least
Exercise 4
(example answers) 1Wemust lessen our expenses and
decrease our costs. The course lasts 30weeks and there
is one lesson each week.
2 ByIightening thc colour of the walls, we shall have a
brighter looking room. Lightning is usually associatcd
with thunder.
3She is veryelever and has an active mind. They mined
for eoal; in other words they dug apit.
4You arc working too hard - you shouldn't overdo
it. This bill is ovel'due - it should have been paid last
month.
5You have passed tbe examination with distincton. The
time ishalf-past six.
6The ceremony will take place in theJ'resence of the
Chancellor of the University. What gitts or presents shal!
we offer to her?
7The head of the college is often known as tbe
principal. 1he prindple, tbe rule that underlies our
decisions, is to recycle whenever we can.
8Right is the opposite of left. Iprefer to wnte the letter
by hand,
9Totake sometbing without permission and wilh no
intention of retuming it is to steal it. Sometbing made of
steel is usuallr stranger than sometbing made of wood.
10I'm !\orry; Imbusy at tbe moment - can you walt
for afew minutes? Weneed to know the welght of the
parce!. 1tbirJk il's about three kilos.
[LISTENING 1ESI]J
I
pp.98-99 Plut 1
lA 2A 38 4B 556C 7C 8A 9C lOe
Part 2
llC 12D 13C 14A 15C 16A 17C 18B 19C
20C 21C 22A 23A 24B 25C 26C 27D 28A
29B 30C
LISTENING TEST 2- Further practice and
guidance
pp. 100-101 Exerclse 1
1village 2 delay 3crash 4obstruction
5announcement 6fascinaling 7interview
8candidate 9qualification 10experience lltravel
12 mainland 13identty 14briefcase
Exercise 2
1delay 2mistake 3fascination 4announcemenl
5travel 6experience 7crash Sinterview
9enjoyment 10annoy 11qualification
Exercise 3
(example answcrs)
Wehave almost reached our targets. 5he has nearly
finished. She has just finished. The instructions are
completely accurate. When 1realized thc mistake, 1was
extremelyannoyed.
Excrcise 4
2Does he have enough skiJls?
3Is this wood smooth enough?
4The weather is too cold to go out witbout wearing a
coat.
51 must have tbis job done very quickiy.
SPEAKING TEST 1- Further practice and
guidance
pp.l03-104 Excrclse 1
Conversation A: This is an example of acandidate
not helping tbe examiner to build aconversation and
tbereforc the candidate is spoiling his/her chances of
passing.
Conversation B: Here the candidale is giving
fundamentally the same response as A, but is adding
information that can lead to furtber questions and
the conversation being bulit naturalJy. Candidate A's
answers are the conversalional cquivalent of afull stop.
Candidate B's are more constructive.
ConversatIon c:The candidate is making the mistake of
partialty misunderstanding what is taking place. Thc
examiner is interested in what the candidate enjoys
doing, but the situalion is atimed examination. !ly
pondering so long on what he ol' she enjoys, the
candidate is not really building aconversation. The
examiner cannot easily work out where the conversation
can beled.
Exerclse 2
List 1:
amenities: services that arc not essential but which
people tind useful or enjoyablc, like swirnmng pools,
parks, etc.
factories: places where tbings are made from natural
resources and raw materials
goods: things that arc made for sale
re.idential: describes an area where people live
rural: describes an area that is open countryside or used
mainiy for farmlng
service indu. try: an industry in which aserviCI' ; ,.
provided, ratber tban aproduct being sold, ro, "\"1
teaching, work.ing in ahospital, driving abus, 1'1<
suburb: an arca of housing on tbe edge of a IOWIl"
tourist attractions: places which people visit" II' 1/ti,
and pleasure, for example museums, parks, ell'.
urban: describes an area with many houses, ra!'lll,t,
etc.
List 2:
advertIse: promote aproduct or service in nelV"p"l
magazines, on "IV, etc.
after-sales service: aservice tbat continues ah,,!, II"
of aproduct, for example repairs, product upd l" '1
cash dispenser: automatic machine from which " 1.
customer can witbdraw money
guarantee: apromisetbat aproduct will bt 1'''1''';''
replaced if it is faulty
launch: introduce anew product or servicl'
petty cash: asum of money that is kept avail"I>I. 1.
small, everyday purchases
retail: sell direct to the public, for example ill " ',1.'1
tr~de fair: an exhibition at which compani", ill., '1
indust!'y display or demons\1'atc their pr"''''''I''
wholesale: sell goods and services to busin,""". 1,.
will otten then rotajJ the goods)
Exercise 3
1s"rvice industry 2 urban, rural 3tourisl "II." li,
4after-sales service, guarantee 5cash di~I"'""'"
6trade fair 7launch, goods 8petty cash "'.lIl"
10residential
SPEAKING TEST2- Further practi"" ,lilii
guidance
p. 106 Exercise 1
Conversation A: The eandidate offcrs no h',H'" II, "
allow thc examiner to help build aconVC''l'.,lI"",,,
therefore the candidate is harming his/twl' d.",.,
passing.
Conversation B: Hcre the candidatc is add 1111'.
information that can lead to further qUCStiOIl" .111,1
the conversation being bulit naturally. Cal\,hd,1o
answers frustrate attempts to aJlow the C(lJI\ 1'1 .1111
develop. Candidate B'gare more productil'" .",,11
to aconversation that simply expands by h,Il",' '"
elues in the candidate's responscs.
Conversation C: The candidilte is makiJl)~illi'HI'
mistake that is made in Conversation A. '1h,' ,.
cannot easily work out adirection in which il,.
conversation can be guided.