Professional Documents
Culture Documents
Submitted By
N. Siva
28-11-2009
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Private & Confidential
Table of Contents
Table of Contents....................................................................................................... 2
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Private & Confidential
28-11-2009
Mr. Sudershan,
M/s. Triniti Advanced Software Labs Pvt. Ltd.
1st Floor, Ashoka My Home Chambers
1-8-301 to 303, S.P. Road
Hyderabad 500 003
Sir,
Warm Regards
N. Siva
Channel Business Manager - AP
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About Aircel Limited
Telecom – GSM based Cellular Operation (Aircel and Dishnet Wireless Ltd)
Enterprise Data Services (Dishnet Wireless Limited)
Telecom Expertise Group (TEG)
Software Division (ETH)
ABS Business
Aircel Business Solutions (ABS) is an ISO 9000 certified company, which addresses
the telecom-related requirements of SME and Enterprise markets with a host of
cutting-edge enterprise solutions. ABS is also a registered member of WiMAX forum
– both in the Indian and International Chapters.
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Private & Confidential
The ABS envisages positioning itself as a Total Solution Provider offering end-to-end
services in Data, NLD, ILD and Managed Services segments.
• Wireless Last mile on WiMAX (licensed – 3.3 GHz) in 60 cities across India.
• Dark fiber arrangement with BSOs
• Bulk capacity from BSO’s on TDM network (Managed Lease Lines)
• Site sharing and co-location arrangements with Telco/ Carriers.
ABS – WiMAX
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Digital Subscriber Line (DSL) or T1/E1 service. WiMAX caters BWA and provides MAN (Metropolitan
Area Network) with throughput (speed) of 40 Mbps per Base station, typically in a cell size of 2 – 10
Kms.
Unlike wired solutions, WIMAX requires no digging trenches for telecommunication cables, and no
overhanging cables that can snap anytime. WiMAX offers a fast, affordable, convenient solution to
India’s widespread Internet access needs.
WiMAX network works on Near Line of sight (NLOS) technology and IEEE 802.16d wireless standard.
In a NLOS link, a signal reaches the receiver through reflections, scattering, and diffractions. The
signals arriving at the receiver consists of components from the direct path, multiple reflected paths,
scattered energy, and diffracted propagation paths. The figure below is a pictorial depiction of the
paths used in WiMAX technology.
WiMAX can be used for a number of applications, including "last mile" broadband connections,
hotspots and cellular backhaul, and high-speed enterprise connectivity for business. Based on the IEEE
802.16 standard, WiMAX is expected to enable true broadband speeds over wireless networks at a
cost point to enable mass market adoption.
ABS has successfully deployed IEEE 802.16-2004 WiMAX base stations in 36 cities across India. The
backend systems and processes (OSS / BSS) of ABS are highly sophisticated with end-to-end
manageability from sales prospecting to order management and internet protocol (IP) provisioning. All
these systems are developed in-house and have the capability to accommodate future business
requirements of ABS.
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Private & Confidential
A typical network diagram is given below.
ABS Advantage:
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Private & Confidential
ABS Customer Service Support:
• ABS has a 24x7 Toll free number (national) landing at one Central CS – Technical Help Desk.
(Toll Free No: 1800 103 3003)
• CS – Technical Help Desk (L1) and NOC Team (L2) operate 24 X 7 to provide on time support
for the end customers.
• Skilled and trained field level support at POP locations across the nation.
• CS – Technical Help Desk handle inbound and outbound calls related to any Query, Request
and Complaint
• A comprehensive online CRM tool for complete call management, Knowledge management and
reporting
• Regional CSD Managers across regions to help support customers on Escalated Issues and
maintaining good relationships to ensure better Customer experience.
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Private & Confidential
ABS –Value Proposition
ABS offers a suite of services ranging from the standard to carefully customized solutions. ABS’s
service promises you a high degree of reliability, efficiency and security in managing your operations
supported by 24 x 7 customer care staff of highly trained professionals.
ABS offers premium Internet leased Line connectivity to the Enterprise segment customers using the
last mile on WiMAX. ABS has the capacity to provide premium Internet connectivity to the customers
in less than 48 hours. The customer can also choose fixed bandwidth from a minimum of 64 Kbps to 3
Mbps on WiMAX.
The impact of WiMAX in fixed wireless networks is more immediate, and is already providing
Businesses with tangible benefits over other broadband solutions. The benefit of adopting WiMAX as
Last mile using ABS network is because it provides:
For bandwidth requirement of over 3 Mbps ABS has the capabilities to offer the same on the
Point-to-Point (P2P) radio or on Fiber / Copper.
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Requirement Analysis
Customer requires Premium Internet Access as per the details below.
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ABS – Scope of Work
AIRCEL will maintain the highest standards while servicing TRINITI requirement in terms of
end-to-end connectivity and service & support. The deliverables from AIRCEL for this
turnkey project will include:
Connectivity:
Program Management:
• AIRCEL will assign a single point of contact / a dedicated Program Manager for
TRINITI.
• The assigned PM shall be specialized in project implementations to ensure smooth
rollout of the network.
• AIRCEL will provide multi-level Post Sales Operation Support using several LOCs
which shall in turn be monitored by a centralized NOC.
• AIRCEL shall offer CRM facilities to TRINITI (for Trouble ticket generation etc.), to
ensure high level of uptime for the network.
• AIRCEL will also provide up-to-date escalation matrices to TRINITI for multiple levels
of support.
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Private & Confidential
Commercials for ILL
Date: 28-11-2009
Ref: AIRCEL/HYD/SIVA
From:
M/s. Aircel Business Solutions
(Dishnet Wireless Limited)
Laxmi Cyber Centre, 2nd Floor,
Road # 12, Banjara Hills,
Hyderabad – 500034.
To:
M/s. Triniti Advanced Software Labs Pvt. Ltd.
1st Floor, Ashoka My Home Chambers
1-8-301 to 303, S.P. Road
Hyderabad 500 003.
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Private & Confidential
Terms and Conditions
• The customer will be legally bound by the Online Customer Terms & Conditions (CSA) in the
website www.aircelbusinesssolutions.com for the services provided by Dishnet Wireless
Limited (DWL).
• The contract shall continue to be in force for the Initial term and shall continue automatically
for additional successive terms equal to the Initial Term (“Renewal Term”) unless and until
terminated in accordance with Clause 10 in the Online Customer Terms & Conditions (CSA) in
the website www.aircelbusinesssolutions.com.
• DWL will not be responsible for any outages due to failure of equipments owned and managed
by the customer.
• Offer is valid for 2 weeks from the date of submission of the proposal.
• Building permission for erecting mast/pole to be obtained by the customer.
• All orders and payments should be in favor of M/s. Dishnet Wireless Limited.
• Installation time would be 4-7 working days from the date of Release of Purchase Order along
with advance payment.
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REFERENCE
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