BANKING OPERATIONS OFFICER (1POSITION)

Tanzania Postal Bank (TPB) seeks to appoint dedicated, self-motivated and highly organized
Banking Operations Officer (1 position) to join Directorate of Technology and Operations
based in Sengerema.
JOB SUMMARY:
Banking Operations Officer will be responsible for serving customers effectively, maintain
competitive turnaround time and process transactions accurately. His/her efficiency and
courtesy often reflects the Banks standard of service. He/she has to ensure that both front
and back office operations are performed fast, accurately and friendly.
Reporti ng Line: Directly to Branch Finance Officer
Locations: Sengerema Mini Branch
Work Schedul e: As per TPB Staff regulations
Sal ary: Commensurate to the Job Advertised
Essenti al Duti es and Responsibi l iti es:-
Guide prospective customers who come over the counter for inquiries.
Coordinate all counter activities while ensuring that quality service is provided to
customers.
Receive Cash and Cheque deposits
Posting Transactions
Verify teller proof of cash and teller proof of cheques against actual documents by
ticking and signing the printouts.
Scrutinize internal vouchers to ensure that they are properly drawn and authorized in
line with the approval limits.
Handle Foreign Exchange Transactions
Cross sell Banks Products to Customers
Affixing photographs in new/continuation customer pass books
Correspond with Cards custodians on issues relating to ATM cards, check reports in
order to solve customer complaints.
Any other duties as may be assigned by Supervisor/BFO from time to time.
Comply with the Policies and standards, Local laws and Regulations, Controls and
Procedures of the Bank.
Report Suspicious Transactions
Ensure you comply with Money Laundering Prevention as per Bank Policy, Know your
Customer(KYC)/Customer Due Diligence (CDD)
Issue new passbooks and ID cards to new customers.
Scrutinizing and short casting customers passbooks before making payment on
customers accounts
Tanzania Postal Bank is an established Bank by the Act No. 11 of 1991 as
amended by Act No. 11 of 1992. TPB is a Bank that provides competitive
financial services to our customers and creates value for our stakeholders
through innovative products.
TPB is a Bank, whose vision is to be the leading bank in Tanzania in the
provision of affordable, accessible and convenient financial services. As part
of effective organizational development and management of its human capital
in an effective way, TPB commits itself towards attaining, retaining and
developing the highly capable and qualified workforce for TPB betterment and
the Nation at large.
Computing and charging commissions, interest and all other bank charges on customers.
Fill delivery notes/registers for items moved from one office to another by post of
dispatch.
Balancing tellers cash at the closure of business daily.
Check and sign back-office entries raised by the respective clerks/tellers.
Prepare Bank reconciliation statement timely and accurately.
Reconcile and clear all suspended transactions
Filing/bundling records for safe keeping in the record rooms.
KEY RESULTS AREA:
Customer Satisfaction
Individual Productivity and Turnaround time
Minimum Cash Differences
Accuracy of Transactions Postings
KEY RELATIONSHI PS
Internal: All TPB Staff
External: Regulators/ Customers/Clients
EXPERIENCE AND KNOWLEDGE REQUI RED
EDUCATION: Bachelor degree/Advance diploma in Banking, Economics,
commerce, Business Administration, Finance or Accounting
from any recognized University or Institute
EXPERI ENCE:
At least 1-3 year of relevant Banking experience
Working knowledge of Equinox Functionality
SKI LLS / ATTRI BUTES: Strong leadership & people management skills
Prioritize Tasks
Team player
Applicants are invited to submit their Curriculum Vitae and Application Letter
(i ndi cati ng the posi ti on ti tl e i n the subject headi ng) via e-mail to:
recrui tment@postal bank.co.tz . Applications via other methods will not be
considered. If you are not contacted by Tanzania Postal Bank within seven days
after the deadline, consider your application was unsuccessful. Short listed
candidates may be subjected to any of the following: a security clearance; a
competency assessment; physical capability assessment and reference checking.
Applicants need to submit only the Curriculum Vitae (CV) and the Letter of
Applications indicating the Job advertised. Other credentials will have to be
submitted during the interview for authentic check and other administrative
measures and should not in any way be attached during application.
Tanzani a Postal Bank i s an Equal Opportuni ty Empl oyer and i s very
commi tted to envi ronmental , heal th and safety Management.
Pl ease forward your appl i cati ons before 23
rd
Jul y 2014