Register Number :

Name of the Candidate :

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M.B.A. ( Human Resource Management )
DEGREE EXAMINATION, 2008
( FIRST YEAR )
( PAPER - VII )
170. ORGANISATIONAL BEHAVIOUR
May ] [ Time : 3 Hours
Maximum : 75 Marks
SECTION - A (5 3 = 15)
Answer any FIVE questions.
All questions carry equal marks.
1. Explain briefly :
(a) Contingency approach.
(b) Social learning theory.
(c) Halo effect.
(d) Intra - group conflict.
(e) Informal group. Turn over
and vacillation, he has finally come upon what
he thinks is an ideal solution to his dilemma.
He has appointed a committee to study the
problem and make some recommendations.
To make sure that the committees work will
not be completed before the election comes
up it was important to pick the right people.
Specifically, Sam has selected his blue -
ribbon committee from a wide cross section
of the community so that, in Sams words,
all concerned parties will be represented.
He has made the committee very large, and
the members range from PhDs in urban
planning to real estate agents to local ward
committee persons to minority group leaders.
He has taken particular care in selecting
people who have widely divergent, outspoken
public views on the housing issue.
1. Do you want Sams strategy of using
this group to delay taking a stand on the
housing issue until after the election will work?
Why or why not ?
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(f) Charismatic leader.
(g) Change agent.
(h) Organisational climate.
SECTION - B (3 10 = 30)
Answer any THREE questions.
All questions carry equal marks.
2. Why the organisation is considered as a social
system ?
3. Explain the perceptual process.
4. Discuss the theories of group dynamics.
5. Describe any two theories of motivation.
6. Discuss the types of conflicts and the
management of these conflicts.
SECTION - C (1 15 = 15)
Answer any ONE question.
7. Discuss the personality of an individual you
admire the most.
2 3
8. Compare the different leadership styles and
explain which style is suitable for todays
business organisations.
9. Discuss the techniques of organisational
development.
SECTION - D (1 15 = 15)
( Compulsory )
10. Case Study.
Organisational Behaviour Case :
The Blue - Ribbon Committee.
Mayor Sam Small is nearing completion
of his first term in office. He feels his record
has been pretty good, except for the
controversial issue of housing. He has been
able to avoid doing anything about housing
so far and feels very strongly that this issue
must not come to a head before the next
election. The voters are too evenly divided
on the issue, and he would lose a sub - stantial
number of votes no matter what stand he took.
Yet with pressure increasing from both sides,
he has to do something. After much distress
Turn over
2. What are some of the important
dynamics of this group ? Do you
think the group will arrive at a good
solution to the housing problems
facing this city ?
3. Do you think they will suffer from
group think ?
4. What types of informal roles is Sam
exhibiting ? Do you think he is an
effective manager ? Do you think he
is effective politician? Is there a
difference ?
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2. What are some of the important
dynamics of this group ? Do you
think the group will arrive at a good
solution to the housing problems
facing this city ?
3. Do you think they will suffer from
group think ?
4. What types of informal roles is Sam
exhibiting ? Do you think he is an
effective manager ? Do you think he
is effective politician? Is there a
difference ?
5