Friday, 16th September 2011, Hotel Vivanta by Taj President-Mumbai,

President
India

Indias First Comprehensive discussion forum to seek innovative solution for

optimizing talent acquisition and retention strategies for Hospitality Sector

Hotelier India HR Conference 2011

A POWER PACKED, FAST PACED conference
An ideal meeting place for experiential knowledge sharing
and networking for senior-level
level Hospitality HR
Professionals

Kamlesh Barot, President,

Hotel & Restaurant Association Western India
Rajiv Kaul, President,
The Leela Palaces Hotels and Resorts,
Resorts Mumbai
Kapil Chopra, Senior Vice President,
Oberoi Hotels and Resorts
Dilip Puri, Managing Director India and Regional Vice
President, South Asia
Starwood Asia Pacific Hotels & Resorts Pte Ltd.

This meet will discuss:

Best HR practices in the hospitality industry

Talent management & retention: Managing talent the right way
Best practices in building a workforce of engaged employees that help
you shape competitive advantage for the hospitality sector
Leadership-setting good examples
Changing role of HR in the industry
Understanding HR issues that are important to the CEO/owner and
their expectations from the human resource team.
Redefining HR role and functioning in hospitality sector
How can HR offer business solutions to hospitality business needs
through creative & business based policies & programme? New
thoughts
HR Metrics and benchmarks for the hospitality sector for business
improvement and strategy alignment
Employee orientation and mentoring programs
Hospitality labour & employment law in India
Trained manpower and its availability

Organised By

Conference Speakers:

Supporting Partners

Ashwin Shirali, Regional Director of Human Resources,

Accor Hotels
Saikat Chatterjee, Manager-HR,
HR, South West & South East
Asia
InterContinental Hotels Group (IHG)
Neesha Mohapatra, Director Human Resources,
Resources
The Grand New Delhi
Souji Gopalakrishna Pillai,
Deputy Director - Centre for Research & Development,
Berjaya University College of Hospitality, Malaysia
Sudhir Nagpal
Managing Director, PIEM Hotels Ltd
Managing Director,mPOWER
mPOWER Information Systems Pvt.
Ltd
Col K C Menon, Head-Human
Human Resources
ITC Sheraton Chola, Chennai
Narasimha Rao, Head Resort HR Operations
Mahindra Holidays & Resorts India Ltd
S David Naidu, Director HR,
The Westin Mumbai Garden City
Uday Mathew, Human Resource Manager,
The Lalit Ashok Bangalore

Online Media Partner

Friday, 16th September 2011

08.30

Registration and Continental Breakfast

09.30

Welcome Address

09.45

Session One: CEO Panel

Understanding HR issues that are important to the
CEO/owner and their expectations from the human
resource team
What the corrective steps and thought changes required
from hotel owners & top/middle management to assist the
HR Department in effective functioning and linking as a
business partner?
Key expectations from management for the HR Team

14.30

Career progression & succession planning

How to minimise losing the talent to other service industries
such as entertainment, real estate and retail, etc.
Developing talent within the organisation
Attracting talent from other industries
Narasimha Rao, Head Resort HR Operations
Mahindra Holidays & Resorts India Ltd
15.00

Moderator:
CEO Panel:

Rajiv Kaul, President,

The Leela Palaces Hotels and Resorts,, Mumbai

Networking Tea/coffee break

11.30

Session Two: Recruitment & Retention

Strategising recruitment with retention for effective
control of attrition

15.30

Networking Tea/coffee break

16.00

Session Eight:
Conceptualizing the Hospitality Education
Education-Employment
Equation, with special reference to Generation Y
Employees in Indian hospitality industry
Education-employment
employment equation in the Hospitality
management sector and impact of Generation Y employees
entering Indian hospitality workforce.
The retirement of baby boomers in the hospitality
sectorthe impact and the perceptions of Hospitality
industry and the skills and knowledge the hospitality
graduates attain
Generation Ys transition from education to subsequent
employment and how well they are capable to meet needs
and expectations of industry.
Education-industry liaison.
Human resource strategic planning to retain Generation Y
Academia and industry oriented conceptual frame work to
retain Generation Y talents

Capability Framework
Talent Focused Selection Criteria
On Boarding
Defining reward strategy for long term retention

Neesha Mohapatra, Director Human Resources

Resources,
The Grand New Delhi
12.00

Session Three: CSR Activity

Corporate social responsibility activity
S David Naidu, Director HR,
The Westin Mumbai Garden City

12.30

Souji Gopalakrishna Pillai,

Deputy Director - Centre for Research & Development
Berjaya University College of Hospitality, Malaysia
16.30

Developing a modern HR framework that is most situated to

the Organisation and work environment
Redefining the career path for HR function in hospitality: HR
for HR (transitioning from HR to CEO)

13.00

Saikat Chatterjee, Manager -HR,

HR, South West & South East
Asia
InterContinental Hotels Group (IHG)
17.00

Sudhir Nagpal
Managing Director, PIEM Hotels Ltd
Managing Director,mPOWER
mPOWER Information Systems Pvt. Ltd

Employee engagement activity

Role of HR in dealing with workplace integrity issues, job
position abuse, sexual harassment or coercive practice by
employees

Session Five: Aligning People, Processes and Projects to

Your Business Strategy.
Our Experience and Case example for the Hotel Industry Taj Group
Strategy Execution and Performance Monitoring Scorecards
Strategic Objectives, Measures and Actions Cascaded to all
Levels
Alignment of Scorecards with Linkages
Performance Reviews
views become Strategic Reviews
Linking the Individual KRA
Ownership and Accountability

Session Nine: Employee orientation and Mentoring

programs
Developing best in class employee orientation and mentoring
programs that bring new team members onto speed on ground
rules, conserve management brief time, reduce joining stress
factors and envelops positive employee attitude towards the
new situation

Session Four: Redefining HR role and functioning in

hospitality sector

Ashwin Shirali, Regional Director of Human Resources

Accor Hotels

Mechanics/ Organizational Design

Culture Setting
Motivation, Continuous Engagement and Retention
Career Development/ Mentoring
Environmental Challenges

K C Menon, Head-Human
Human Resources
ITC Sheraton Chola, Chennai

Kapil Chopra, Senior Vice President,

Oberoi Hotels and Resorts
11.00

Session Seven: Case Study

Laying the Human Brick for ITC Hotel Start
Start-up's - A Game
Changer

Kamlesh Barot, President

Hotel & Restaurant Association Western India

Dilip Puri,Managing
Managing Director India and Regional Vice
President, South Asia,
Starwood Asia Pacific Hotels & Resorts Pte Ltd.

Session Six: Talent Management

Maximised career planning and talent management for the
hospitality sector

Uday Mathew, Human Resource Manager,

The Lalit Ashok Bangalore
17.30

Summary of key learnings of the day

This conference has been researched and designed for the following:following:

Head of Human Resource

CEOs
General Manager
Director & General Manager -HR
Director-Training & Development
Chief Learning Officer
Senior Managers in Hotels, Restaurants and Casinos
Corporate Managers and Staff who deal with HR
HR-related functions