Printer TN3 IBM

Toshiba Global Commerce Solutions
4610 SureMark ThreeStation Printer

User's Guide
GA27-4291-05
Note
Before using this information and the product it supports, be sure to read Safety Information- Read This First, Warranty
Information, Uninterruptible Power Supply Information and the information under Appendix C, Notices, on page C-1.
September 2013
This edition applies to the Toshiba 4610 SureMark Fiscal Printer models listed in Table 1-1 on page 1-1.
If you send information to Toshiba Global Commerce Solutions (Toshiba), you grant Toshiba a nonexclusive right to
use or distribute whatever information you supply in any way it believes appropriate without incurring any obligation
to you.
Copyright Toshiba Global Commerce Solutions, Inc. 2013.
Copyright IBM Corporation 2001, 2007
Figures
1-1. 4610 SureMark point-of-sale printer . . . . . . . . . . . . . . . . . . . . . . 1-5
1-2. Cable Connectors and RS-232 Mode Switch for Thermal/Impact SureMark Printers 1-7
1-3. SureMark Printer Dimensions . . . . . . . . . . . . . . . . . . . . . . . . 1-10
2-1. SureMark Printer - Indicators, Controls, and Printing Stations . . . . . . . . . . . . . 2-1
2-2. Inserting Checks or Documents in a Model TN3 Printer . . . . . . . . . . . . . . . 2-2
2-3. Printable Area of an Inserted Document (Portrait) . . . . . . . . . . . . . . . . . 2-3
2-4. Printable Area of an Inserted Document (Landscape) . . . . . . . . . . . . . . . . 2-3
2-5. Ribbon Path around the Printhead . . . . . . . . . . . . . . . . . . . . . . . 2-4
2-6. Paper Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5
2-7. Paper Loading Path . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6
2-8. Removing the Lower Document Insert (DI) Cover . . . . . . . . . . . . . . . . . 2-7
2-9. Removing the Check Flipper Cartridge . . . . . . . . . . . . . . . . . . . . . 2-8
2-10. Printhead and Print Line Area. . . . . . . . . . . . . . . . . . . . . . . . . 2-9
2-11. MICR reader read head . . . . . . . . . . . . . . . . . . . . . . . . . . 2-10
3-1. Offline Printer Test Pattern (Thermal/Impact SureMark Printers) . . . . . . . . . . . . 3-4
3-2. MICR Reader Test Results Good Noise Level . . . . . . . . . . . . . . . . . . 3-5
3-3. MICR Reader Test Results Noise Level Needs Adjusting . . . . . . . . . . . . . . 3-6
B-1. Printer's Resident Character Set - Generic Code Page . . . . . . . . . . . . . . . B-5
B-2. Code Page 437. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-6
B-3. Code Page 858. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-7
B-4. Code Page 860. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-8
B-5. Code Page 863. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-9
B-6. Code Page 865 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-10
Copyright Toshiba Global Commerce Solutions, Inc. 2013 iii
iv 4610 SureMark Three Station Printer: User's Guide
Tables
1-1. SureMark Three-Station printer model numbers and the features. . . . . . . . . . . . 1-1
3-1. Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7
B-1. Station Characteristics . . . . . . . . . . . . . . . . . . . . . . . . . . . B-1
B-2. Sound Characteristics . . . . . . . . . . . . . . . . . . . . . . . . . . . B-2
B-3. 9-pin to 9-pin RS-232 Connector Layout. . . . . . . . . . . . . . . . . . . . . B-4
Copyright Toshiba Global Commerce Solutions, Inc. 2013 v
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vi 4610 SureMark Three Station Printer: User's Guide
Safety
Before installing this product, read Safety Information- Read This First.
Antes de instalar este produto, leia as Informaes de Segurana.
Pred instalac tohoto produktu si prectete prrucku bezpecnostnch instrukc.
Ls sikkerhedsforskrifterne, fr du installerer dette produkt.
Lees voordat u dit product installeert eerst de veiligheidsvoorschriften.
Ennen kuin asennat tmn tuotteen, lue turvaohjeet kohdasta Safety Information.
Avant d'installer ce produit, lisez les consignes de scurit.
Vor der Installation dieses Produkts die Sicherheitshinweise lesen.
Prima di installare questo prodotto, leggere le Informazioni sulla Sicurezza.
Les sikkerhetsinformasjonen (Safety Information) fr du installerer dette produktet.
Antes de instalar este produto, leia as Informaes sobre Segurana.
Copyright Toshiba Global Commerce Solutions, Inc. 2013 vii
Antes de instalar este producto, lea la informacin de seguridad.
Ls skerhetsinformationen innan du installerar den hr produkten.
viii 4610 SureMark Three Station Printer: User's Guide
Contents
Figures. . . . . . . . . . . . . . . . . . . . . . . . . . . . iii
Tables . . . . . . . . . . . . . . . . . . . . . . . . . . . . v
Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii
About this guide . . . . . . . . . . . . . . . . . . . . . . . xiii
Who should read this guide . . . . . . . . . . . . . . . . . . . . xiii
Where to find more information . . . . . . . . . . . . . . . . . . . xiii
Notice statements . . . . . . . . . . . . . . . . . . . . . . . xv
Summary of changes . . . . . . . . . . . . . . . . . . . . . xvii
GA27-4291-05 (September 2013) . . . . . . . . . . . . . . . . . . xvii
GA27-4291-04 (April 2009) . . . . . . . . . . . . . . . . . . . . xvii
GA27-4291-04 - February 2007 . . . . . . . . . . . . . . . . . . xvii
Chapter 1. Introduction . . . . . . . . . . . . . . . . . . . . . 1-1
Available model designations . . . . . . . . . . . . . . . . . . . 1-1
Model TNx non-fiscal printer application . . . . . . . . . . . . . . 1-2
Model GRx, GBx, and GDx fiscal printer application . . . . . . . . . . 1-2
Model GFx and GGx fiscal ready printer application . . . . . . . . . . 1-4
Features available for the 4610 Three-Station printer . . . . . . . . . 1-4
Differences in the Models TNx printers and the Model Gxx printers . . . . 1-4
Printer overview . . . . . . . . . . . . . . . . . . . . . . . . 1-5
Communications overview . . . . . . . . . . . . . . . . . . . . 1-6
Communications requirements . . . . . . . . . . . . . . . . . . 1-6
Communication interfaces for Models TNx . . . . . . . . . . . . . 1-6
RS-232 XON/XOFF mode selection switch (Models TNx only) . . . . . . 1-7
RS-232/RS-485 connections for Models TNx . . . . . . . . . . . . 1-7
Communication interface baud rates. . . . . . . . . . . . . . . . 1-8
Physical requirements . . . . . . . . . . . . . . . . . . . . . . 1-9
Temperature and humidity limits for all models . . . . . . . . . . . . 1-9
Physical dimensions of all models . . . . . . . . . . . . . . . . 1-9
Hardware requirements . . . . . . . . . . . . . . . . . . . . 1-11
Software requirements . . . . . . . . . . . . . . . . . . . . . 1-11
Operating system levels for Models TNx . . . . . . . . . . . . . . 1-11
Operating system levels for Models Gxx . . . . . . . . . . . . . . 1-11
Miscellaneous information . . . . . . . . . . . . . . . . . . . . 1-12
Resident code pages . . . . . . . . . . . . . . . . . . . . . 1-12
Bar codes . . . . . . . . . . . . . . . . . . . . . . . . . 1-12
Resources on the internet . . . . . . . . . . . . . . . . . . . 1-12
Limitations . . . . . . . . . . . . . . . . . . . . . . . . . . 1-13
User responsibilities . . . . . . . . . . . . . . . . . . . . . . 1-13
Chapter 2. Operation . . . . . . . . . . . . . . . . . . . . . . 2-1
Operating controls and indicators . . . . . . . . . . . . . . . . . . 2-1
Ribbon loading. . . . . . . . . . . . . . . . . . . . . . . . . 2-4
Receipt paper loading . . . . . . . . . . . . . . . . . . . . . . 2-5
Journal paper loading . . . . . . . . . . . . . . . . . . . . . . 2-6
Clearing jams in the check flipper area . . . . . . . . . . . . . . . . 2-7
Thermal printhead cleaning . . . . . . . . . . . . . . . . . . . . 2-9
MICR reader read head cleaning . . . . . . . . . . . . . . . . 2-10
Copyright Toshiba Global Commerce Solutions, Inc. 2013 ix
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Chapter 3. Testing and problem analysis . . . . . . . . . . . . . . 3-1
Testing the printer . . . . . . . . . . . . . . . . . . . . . . . 3-1
Offline tests . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2
Customer receipt test . . . . . . . . . . . . . . . . . . . . . 3-2
Journal test . . . . . . . . . . . . . . . . . . . . . . . . . 3-3
Document insert test (except Models TN5 and Gx5) . . . . . . . . . . 3-3
MICR reader and check flipper test (models TN4 and Gx4) . . . . . . . 3-5
Resetting the printer - offline . . . . . . . . . . . . . . . . . . 3-7
Problem determination . . . . . . . . . . . . . . . . . . . . . 3-7
Appendix A. Consumable supplies . . . . . . . . . . . . . . . . A-1
Paper specifications. . . . . . . . . . . . . . . . . . . . . . . A-1
Thermal paper. . . . . . . . . . . . . . . . . . . . . . . . A-1
Document insert paper and forms . . . . . . . . . . . . . . . . A-1
Print ribbons . . . . . . . . . . . . . . . . . . . . . . . . A-2
Expendable supplies . . . . . . . . . . . . . . . . . . . . . A-2
Appendix B. Technical information . . . . . . . . . . . . . . . . B-1
General description . . . . . . . . . . . . . . . . . . . . . . . B-1
Specifications . . . . . . . . . . . . . . . . . . . . . . . . . B-1
Memory units (models TNx) . . . . . . . . . . . . . . . . . . . . B-2
Immediate commands . . . . . . . . . . . . . . . . . . . . . . B-2
Cash drawer connector pin assignments (models TNx, GBx, GDx, GFx, and
GGx) . . . . . . . . . . . . . . . . . . . . . . . . . . . B-3
RS-232 connector pin assignments Models TNx . . . . . . . . . . . B-3
RS-232 parameters for Models TNx . . . . . . . . . . . . . . . . . B-3
Code page definitions . . . . . . . . . . . . . . . . . . . . . . B-4
Generic code page . . . . . . . . . . . . . . . . . . . . . . B-5
Code page 437 . . . . . . . . . . . . . . . . . . . . . . . B-6
Code page 858 . . . . . . . . . . . . . . . . . . . . . . . B-7
Code page 860 . . . . . . . . . . . . . . . . . . . . . . . B-8
Code page 863 . . . . . . . . . . . . . . . . . . . . . . . B-9
Code page 865 . . . . . . . . . . . . . . . . . . . . . . . B-10
Character fonts . . . . . . . . . . . . . . . . . . . . . . . . B-10
Thermal printing font . . . . . . . . . . . . . . . . . . . . . B-10
Impact printing fonts . . . . . . . . . . . . . . . . . . . . . B-11
Appendix C. Notices . . . . . . . . . . . . . . . . . . . . . . C-1
Telecommunication regulatory statement . . . . . . . . . . . . . . . C-3
Electronic Emission Notices. . . . . . . . . . . . . . . . . . . . C-3
Federal Communications Commission (FCC) Statement . . . . . . . . C-3
Industry Canada Class A Emission Compliance statement . . . . . . . C-3
Avis de conformit la rglementation d'Industrie Canada . . . . . . . C-3
Australia and New Zealand Class A Statement . . . . . . . . . . . . C-3
European Union Electromagnetic Compatibility (EMC) Directive
Conformance Statement . . . . . . . . . . . . . . . . . . . C-3
Germany Class A Statement . . . . . . . . . . . . . . . . . . C-4
Japan Voluntary Control Council for Interference Class A statement . . . . C-5
Japan Electronics and Information Technology Industries Association (JEITA)
statement . . . . . . . . . . . . . . . . . . . . . . . . C-5
Korean communications statement . . . . . . . . . . . . . . . . C-6
Russian Electromagnetic Interference (EMI) Class A statement . . . . . . C-6
People's Republic of China Class A electronic emission Statement . . . . C-6
Taiwan Class A compliance statement . . . . . . . . . . . . . . . C-6
European Community (EC) Mark of Conformity Statement . . . . . . . C-7
Electrostatic Discharge (ESD) . . . . . . . . . . . . . . . . . . C-7
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Japanese Electrical Appliance and Material Safety Law statement. . . . . C-7
Japanese power line harmonics compliance statement . . . . . . . . . C-7
Cable ferrite requirement . . . . . . . . . . . . . . . . . . . . . C-8
Product recycling and disposal. . . . . . . . . . . . . . . . . . . C-8
Battery return program . . . . . . . . . . . . . . . . . . . . . C-9
For Taiwan: . . . . . . . . . . . . . . . . . . . . . . . . . C-9
For the European Union: . . . . . . . . . . . . . . . . . . . . C-9
For California: . . . . . . . . . . . . . . . . . . . . . . . C-10
Flat panel displays. . . . . . . . . . . . . . . . . . . . . . . C-10
Monitors and workstations . . . . . . . . . . . . . . . . . . . . C-11
Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . C-12
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . X-1
Contents xi
xii 4610 SureMark Three Station Printer: User's Guide
About this guide
This guide assists you with installation, testing, and problem determination of 4610
SureMark Point-of-Sale Printers.
Who should read this guide
This guide is intended for use by persons who are installing or testing a 4610
SureMark Three-Station Point-of-Sale Printer models TNx, GBx, GDx or GRx. This
guide should also be used for problem determination on the printer.
Where to find more information
Current versions of Toshiba publications are available on the Toshiba support Web
site.
1. On the right side of the web page under popular links, select Publications.
2. Click on the publication related to your product.
Copyright Toshiba Global Commerce Solutions, Inc. 2013 xiii
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xiv 4610 SureMark Three Station Printer: User's Guide
Notice statements
Notices in this guide are defined as follows:
Notes These notices provide important tips, guidance, or advice.
Important These notices provide information or advice that might help you
avoid inconvenient or problem situations.
Attention These notices indicate potential damage to programs, devices, or
data. An attention notice is placed just before the instruction or
situation in which damage could occur.
CAUTION These statements indicate situations that can be potentially
hazardous to you. A caution statement is placed just before the
description of a potentially hazardous procedure step or situation.
DANGER These statements indicate situations that can be potentially lethal or
extremely hazardous to you. A danger statement is placed just
before the description of a potentially lethal or extremely hazardous
procedure step or situation.
Copyright Toshiba Global Commerce Solutions, Inc. 2013 xv
xvi 4610 SureMark Three Station Printer: User's Guide
Summary of changes
GA27-4291-05 (September 2013)
This update provides changes for the transition to Toshiba and removal of all
references to GE3 and GEx
GA27-4291-04 (April 2009)
This update provides changes to the MICR reader read head cleaning procedures,
expandable supplies, and product care procedures.
Changes or additions to the text are indicated by a change bar (%) to the left of the
text.
GA27-4291-04 - February 2007
This edition includes the following changes:
v Adds new end of life disposal statement.
v Adds information about new Models GR4, GD4, GD5, GF3, GF5, GG3, and
GG5.
Copyright Toshiba Global Commerce Solutions, Inc. 2013 xvii
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xviii 4610 SureMark Three Station Printer: User's Guide
Chapter 1. Introduction
Available model designations
The SureMark Three-Station printers are available for fiscal and non-fiscal
applications. The various models are shown below with the model number
designations and the features that are included in each model. Refer to this chart
for details of the model numbers and the features associated with each model. The
references to the printers in this document that apply to multiple models of printers
are designated as TNx (for models TN3, TN4, and TN5), GRx (for models GR3,
GR4, and GR5), GBx (for models GB3 and GB5), GDx (for models GD4 and GD5),
GFx (for models GF3 and GF5), GGx (for models GG3 and GG5), Gx3 (for models
GB3, GF3, GG3, and GR3), Gx4 (for models GD4, and GR4), Gx5 (for models
GB5, GD5, GF5, GG5, and GR5), and Gxx (for models GB3, GB5, GD4, GD5,
GF3, GF5, GG3, GG5, GR3, GR4, and GR5).
Table 1-1. SureMark Three-Station printer model numbers and the features
Model Number Top Cover Color Base Color Interface
(RS-485,
RS-232, or
USB)
MICR Doc Insert Power
Source
4610-TN3 Pearl White Litho Gray RS-485 &
RS-232
No Yes
POS Terminal
(RS-485) or
External
supply
(RS-232)
RS-232
Yes Yes
RS-232
No No
4610-GR3 Pearl White Litho Gray RS-485 No Yes POS Terminal
(except
Argentina
supply
internal to
printer)
4610-GR4 Pearl White Litho Gray RS-485 Yes Yes External
Supply
4610-GR5 Pearl White Litho Gray RS-485 No No POS Terminal
4610-GB3 Iron Gray Iron Gray USB No Yes External
Supply
4610GB5 Iron Gray Iron Gray USB No No External
Supply
4610-GD4 Iron Gray Iron Gray RS-232 Yes Yes External
Supply
4610-GD5 Iron Gray Iron Gray RS-232 No No External
Supply
4610-GF3 Pearl White Litho Gray RS-232 No Yes External
Supply
4610-GF5 Pearl White Litho Gray RS-232 No No External
Supply
4610-GG3 Iron Gray Iron Gray RS-232 No Yes External
Supply
4610-GG5 Iron Gray Iron Gray RS-232 No No External
Supply
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Table 1-1. SureMark Three-Station printer model numbers and the features (continued)
Model Number Top Cover Color Base Color Interface
(RS-485,
RS-232, or
USB)
MICR Doc Insert Power
Source
4610-GB3
(Greece only)
Iron Gray Iron Gray USB No Yes External
Supply
4610GB5
(Greece only)
Iron Gray Iron Gray USB No No External
Supply
4610-GR3
(Greece only)
Pearl White Litho Gray RS-485 No Yes POS Terminal
4610-GR5
(Greece only)
Pearl White Litho Gray RS-485 No No POS Terminal
Model TNx non-fiscal printer application
This section lists the following non-fiscal 4610 Models:
Model TN3 Standard Model that supports receipt, journal, and document
printing.
Model TN4 High-function Models that feature check handling. Check handling
uses the MICR Reader and Check Flipper that are included in
these Models.
With one insertion of a check, the Model TN4 printer reads the
magnetic-ink-character line on the check, franks the check, and
prints the face of the check. While the printer is processing the
check, the operator is free to attend to the customer's needs, which
shortens the total transaction time.
Model TN5 A Model that supports receipt and journal printing. The TN5 does
not have a document insert station.
Model GRx, GBx, and GDx fiscal printer application
This section lists the following fiscal 4610 Models:
Model GR3 (Fiscal Printer)
An RS-485 printer Model that supports receipt, journal, and
document printing. This printer Model contains special hardware
and microcode required by certain countries.
document printing and features check handling. Check handling
uses the MICR Reader and Check Flipper that are included in this
Model.
With one insertion of a check, the Model GR4 printer reads the
This printer Model contains special hardware and microcode
required by certain countries.
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An RS-485 printer Model that supports receipt and journal printing.
The Model GR5 does not have a document insert station. This
printer Model contains special hardware and microcode required by
certain countries.
Model GB3 (Fiscal Printer)
A USB printer Model that supports receipt, journal, and document
printing. This printer Model contains special hardware and
microcode required by certain countries.
A USB printer Model that supports receipt and journal printing. The
Model GB5 does not have a document insert station. This printer
Model contains special hardware and microcode required by certain
countries.
Model GD4 (Fiscal Printer)
document printing and features check handling. Check handling
uses the MICR Reader and Check Flipper that are included in this
Model.
With one insertion of a check, the Model GD4 printer reads the
This printer Model contains special hardware and microcode
required by certain countries.
Model GD5 (Fiscal Printer)
The Model GD5 does not have a document insert station. This
printer Model contains special hardware and microcode required by
certain countries.
For Greece only. Minor hardware modifications, but similar in
function to the model GB3, described above. Except where
specifically noted, all information in this document related to model
GB3 also applies to model GB3a.
function to the model GB5, described above. Except where
GB5 also applies to model GB5.
function to the model GR3, described above. Except where
GR3 also applies to model GR3.
function to the model GR5, described above. Except where
GR5 also applies to model GR5.
Chapter 1. Introduction 1-3
Model GFx and GGx fiscal ready printer application
This section lists the following fiscal-ready 4610 Models:
Model GF3 (Fiscal Ready Printer)
document printing. This printer Model contains special non-Toshiba
hardware and microcode required by certain countries.
Model GF5 (Fiscal Ready Printer)
The Model GF5 does not have a document insert station. This
printer Model contains special non-Toshiba hardware and
Model GG3 (Fiscal Ready Printer)
document printing. This printer Model contains special non-Toshiba
hardware and microcode required by certain countries.
Model GG5 (Fiscal Ready Printer)
The Model GG5 does not have a document insert station. This
printer Model contains special non-Toshiba hardware and
Features available for the 4610 Three-Station printer
The following features are available:
v 40-Character VFD Post Extension
v Distributed Printer Cable (RS-485)
v Integrated Cable (RS-485)
v Short RS-232 Communications Cable, 2 m (about 6.6 ft)
v Long RS-232 Communications Cable, 4 m (about 13.1 ft)
v Power Supply (RS-232 TNx, and USB GBx models only)
v Power Cords (country-specific)
v Journal Keylock
v POS Terminal Fiscal Fence (Gxx models only)
v Cash drawer (TN3 and TN4 only)
v Audit port RS-232 null modem cable (Models GBx and GRx only)
Differences in the Models TNx printers and the Model Gxx printers
Differences between Models TNx of the 4610 printer and Models Gxx occur in three
categories:
v Hardware
v Microcode
v Compatibility Modes
Hardware
The Model Gxx printers have a different "trap door" on the bottom of the printer with
hardware supporting fiscal features including a fiscal seal and memory epoxied to
the circuit board. The 4610 Model GR3 for Argentina has an internal power supply.
Models GRx support only hardware for a RS-485 interface assembly.
Models GBx support only hardware for a USB interface assembly.
Models GDx , GFx, and GGx support only hardware for an RS232 interface
assembly.
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Microcode
Models TNx can download microcode loads. The microcode download feature is not
available on the Gxx models due to the fiscal regulations limiting code changes.
Compatibility modes
Models TNx support Model 4 Emulation. Model 4 Emulation is not supported in all
operating system environments. Application changes are required when printing
inserted documents.
Printer overview
The SureMark Point-of-Sale Printer is a high-performance, high-function printer that
features a:
v Thermal printer customer receipt station
v Thermal printer journal station
v Impact printer document insert station
The dual thermal printheads enable quiet, fast printing of customer receipts and
store journals. The printer also has the capability to print and frank checks and to
print multipart forms through the document insert station.
All SureMark printers provide:
v Fast quiet receipt printing
v Fast quiet journal printing with a take-up spool
v Easy to load paper and easy-to-load ribbon cartridge
v Bar code generation
The SureMark Model TNx printers provide:
v Dual interface support: RS-232 (EIA 232) and RS-485 (EIA 485)
v Downloadable microcode
v Downloadable fonts and code pages
v Single-pass handling of checks (Model TN4)
The SureMark Model GRx printers provide:
v Interface support for only RS-485 (EIA 485)
v Conformance to fiscal printer regulations. Check the Toshiba Web site for
availability in a specific fiscal country.
Journal Feed Button
Customer Receipt
Printer Station
Ribbon Cover
(Document insert cover)
Document Insert
Printer Station
Printer Ready LED
Customer Receipt Feed Button
Document Present LED
Document Feed Button
Customer
Receipt
Paper Cover
Journal paper
cover
Journal Printer
Station
Figure 1-1. 4610 SureMark point-of-sale printer
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v Single-pass handling of checks (Model GR4)
The SureMark Model GBx printers provide:
v Interface support for only USB
availability in a specific fiscal country..
The SureMark Model GDx printers provide:
v Interface support for only RS-232
availability in a specific fiscal country.
The SureMark Model GFx and GGx printers provide:
v Interface support for only RS-232
v Contain non-Toshiba fiscal logic
Communications overview
Communications overview contains requirements, interface information, baud rates,
and mode selection.
Communications requirements
For Models TNx, with RS-232 communications, a 24 V DC power supply with a
power cord and the RS-232 cable is required.
Note: If a three-wire RS-232 cable is used, set the printer to XON/XOFF mode.
If you are using RS-485 communications, only the RS-485 cable is required. The
RS-485 cable supplies power directly to the printer.
Models TNx support both RS-232 and RS-485 interfaces. See the 4610 SureMark
Three-Station Printer: Programming Guide for more information about the RS-232
interface.
Models GRx support the RS-485 interface. The RS-485 cable supplies power
directly to the printer.
Models GBx support the USB interface and require a 24V DC power supply with a
power cord and a standard USB cable.
Models GDx, GFx, and GGx support the RS-232 interface and require a 24V DC
power supply with a power cord and RS-232 cable..
Communication interfaces for Models TNx
These SureMark printer Models feature a standard RS-232 and a RS-485 interface.
RS-485 operates at a 187.5K baud rate. RS-232 (TN3, TN4, and TN5 only)
supports 9600 and 19,000 baud rates. The baud rate is selected using SW1 - 1 on
the main logic card. The switch is located on the lower left corner of the logic card
and is accessible without removing the printer covers. See Figure 1-2 on page 1-7.
Set the switch as follows:
SW1-1 OFF - 9600 baud
SW1-1 ON - 19,200 baud
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The card is normally factory-set with SW1-1 in the OFF position, which selects the
9600 baud rate. See Figure 1-2 for thermal/impact SureMark printers.
RS-232 XON/XOFF mode selection switch (Models TNx only)
The SureMark printer, Models TNx, support RS-232 protocol using DTR/DSR lines
to control data transmission. It also supports XON/XOFF modes where system and
printer software control the flow of data. Select these modes using SW1-2 on the
main logic card. The switch is located on the lower left corner of the logic card and
is accessible without removing the printer covers. Set the switch as follows:
SW1-2 OFF - DTR/DSR Control
SW1-2 ON - XON/XOFF Control (Required when using
a 3-wire RS-232 cable)
The card is normally factory-set with SW1-2 in the OFF position, which selects
DTR/DSR mode of operation. See Figure 1-2.
RS-232/RS-485 connections for Models TNx
The SureMark printer operates using either RS-232 or RS-485 communications
protocol. RS-232 is typically associated with PC systems. The printer contains a
9-pin D-shell connector for RS-232 communications. This connector is located on
the interface card and is accessible under the printer without the need to remove
the printer covers. The connector has the following pin functions:
Pin Signal Pin Signal
1 Not Connected 6 DSR
2 Transmit 7 Not Connected
3 Receive 8 Not Connected
4 DTR 9 Not Connected
5 Signal Ground
RS-485 mode of communication is obtained when attaching the appropriate cable to
Port 7 on a POS system. The RS-485 mode has a higher baud rate than RS-232.
RS 232
Mode
Switch
Cash
Drawer
Port
Power Supply
Port (RS 232
Only)
RS 232
Port
RS 485 Port
1
2
O
F
F
Figure 1-2. Cable Connectors and RS-232 Mode Switch for Thermal/Impact SureMark
Printers. (View is from the bottom rear of the printer) (Models TNx only)
Communication interface baud rates
The RS-485 interface operates at a 187.5K baud rate. RS-232 (TNx) supports 9600
and 19,200 baud rates. Models GDx work on RS-232 at 28,800 baud. Models GRx
work on RS-485 only. Models GBx work with USB only.
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Physical requirements
Temperature and humidity limits for all models
Shipping 40 to 60 degrees C (-40 to 140 degrees F) with 5% to 100%
relative humidity including condensation, but excluding rain.
Storage 0 to 60 degrees C (32 to 140 degrees F)
Operating 0 to 40 degrees C (32 to 104 degrees F) with 8% to 80% relative
humidity.
To allow convection cooling, do not block the ventilation holes in the cover.
Physical dimensions of all models
Width 322 mm (12.68 in)
Depth 258.7 mm (10.19 in)
Height Front: 140 mm (5.5 in) Rear: 190 mm (7.5 in)
Weight 6.89 kg (15.15 lb)
Front
Top
7.48 inches
(190.07 mm)
12.68 inches
(322 mm)
7.48 inches
(190.07 mm)
12.67 inches
(322 mm)
10.19 inches
(259 mm)
Figure 1-3. SureMark Printer Dimensions
Power requirements for external power supply models
With the exception of the Argentina GR3 model, the SureMark printer does not
contain a power supply. For the Models GBx, GDx, GFx, GGx, and TNx, (operating
in RS-232 or USB mode), an external power supply must be attached to the
interface card of the printer. This connector is located under the printer and is
accessible without removing the printer covers. The power connector has the
following pin function:
Pin Signal
1 +24 V dc
2 Not connected
3 Ground
For the models GRx and TNx printers that are operating in RS-485 mode, power is
supplied to the printer from the terminal. The terminal supplies 38V dc and 5V dc to
the printer.
Hardware requirements
SureMark printers work with the following POS terminals:
v SurePOS 700 Series systems
v Self Checkout solution
v PCs or other store controllers (RS-232 or USB printer models only)
Software requirements
The full function of Models TNx is supported only in native mode with RS-232
attachment. No unique driver is required. If you use the RS-232 interface, use the
commands described in the 4610 SureMark Three-Station Printer: Programming
Guide.
Operating system levels for Models TNx
Model TNx printers can be attached as a Model 4 printer to systems running 4690
OS. When attached as a Model 4 printer, the 4610 Models TN3 bar code printing
function and Model TN4 bar code printing and check handling functions cannot be
accessed.
Operating system levels for Models Gxx
Drivers are available for download from the Toshiba support Web site. See
Resources on the internet on page 1-12 for more information.
RS-232 interface
The RS-232 interface supports systems with the following operating systems:
v Windows (POSReady; XP; 7), UPOS 1.13 or later
JavaPOS (via Direct IO)
OPOS (via Direct IO)
USB and RS-485 interfaces
The USB interface supports systems with the following operating systems:
v Windows (POSReady; XP; 7), UPOS 1.13 or later
OPOS (via Direct IO)
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v Linux (SLEPOS 11 SP1), UPOS 1.13 or later
v 4690 OS
V6R2 or later
If you use the RS-485 interface, you must use POSS or 4690 OS drivers. See
Resources on the internet for information about downloading the drivers.
Miscellaneous information
Resident code pages
These code pages are resident in the Model TNx printers:
v Generic
v 437 (US)
v 858 (International)
v 860 (Portuguese)
v 863 (Canadian French)
v 865 (Norwegian)
Additional code pages (four thermal and two impact) can be downloaded, if desired,
using the 4610 Installation, Fonts, and Logos Utility Diskette. The diskette is
available on the Web. See Resources on the internet for more information.
For fiscal Models GBx and GRx the code pages are controlled by the fiscal
microcode.
Bar codes
SureMark printers can generate these bar codes:
v UPC-A
v UPC-E
v JAN13 (EAN-13)
v JAN8 (EAN-8)
v Code 39
v ITF
v Codabar
v Code 128C
v Code 93
v PDF 417
Note: The command to generate the above bar codes is not available in Model 4
emulation mode.
Resources on the internet
The Toshiba support site contains publications, downloads, and a knowledge base
for the 4610 Printer. The resources that relate to the 4610 Printer are found on the
page under "Peripherals". Use the links for:
v Peripheral Drivers folder, if you use RS-485 connections
v SureMark Printer
v Fiscal POS Printers
v Peripheral Drivers
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Note: Published Toshiba guides can be accessed using the Publications icon.
Access diskettes, drivers, and miscellaneous documentation, such as
README files and OEM paper certification information by using the
Downloads icon. The Knowledgebase located near the bottom of the page
provides access to previously asked questions and their answers.
Limitations
The SureMark printer protects the hardware from potential damage if excessive
duty cycles are used. This should not be noticeable during normal operation.
Electromagnetic noise sources can interfere with the MICR read head. If the MICR
reader does not function properly, rearranging the printer relative to the noise
source may improve performance. The noise source should be as far away as
possible from the right side of the printer.
Damaged checks may not be readable or may not feed reliably.
User responsibilities
You are responsible for replenishing consumable supplies, such as roll paper for the
thermal printer, forms, ribbon cartridges for the impact printer, and MICR head
cleaner cards, if MICR is attached.
You are responsible for understanding that the Model Gxx fiscal printers are used in
a legal manner, and for obtaining all of the software in a manner that is consistent
with the regulations of your country. This may include requirements to attach certain
displays to your POS terminal or for obtaining your POS software.
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Chapter 2. Operation
Note: All covers must be installed on the SureMark POS printer during operation.
Operating controls and indicators
There are three triangular-shaped buttons and two LED indicators located on top of
the printer. The buttons serve multiple functions.
When the topmost indicator is on continuously, the printer is powered ON and ready
for printing. When the indicator blinks, one of the following conditions exists:
v The printer is out of paper.
v The cover is open.
v The printer has a nonrecoverable home error.
The second LED is the Document Present indicator (not applicable for the Models
TN5 or Gx5). It lights when a document is inserted far enough into the document
insert (DI) station to reach the DI sensor. When this LED blinks, the DI station is
waiting for you to insert a document.
The button on the journal station is the journal station paper feed button. Press this
button to advance the journal paper. The topmost button on the print station is the
Customer Receipt (CR) paper feed button. Press this button to advance the CR
paper. The lower button on the print station is the document feed button. Press this
button to advance the document.
When you press both the customer receipt feed button and the document feed
button on the print station at the same time and then release them, the document
insert throat opens. The throat must be open to insert a document from the side.
Press and then release both buttons again to close the throat.
Both buttons (customer receipt feed button and document feed button) are also
used to test the printer. See Offline tests on page 3-2 for additional button
functions.
The printer is capable of printing verification information on a check and printing
information on an inserted document. Figure 2-2 on page 2-2 shows the correct
Journal Feed Button
Customer Receipt
Printer Station
Ribbon Cover
(Document insert cover)
Document Insert
Printer Station
Printer Ready LED
Customer
Receipt
Paper Cover
Journal paper
cover
Journal Printer
Station
Figure 2-1. SureMark Printer - Indicators, Controls, and Printing Stations
positioning of the check in a Model TN4 or Gx4 printer. It also shows how to side
load a document to align it exactly where you want it to be printed.
Figure 2-3 and Figure 2-4 on page 2-3 show the printable area on an inserted
document for both portrait and landscape.
Insertion of Check
for MICR Reading
and Franking
Insertion of Check
for Printing the Face
Insertion of Document
(Front Load)
Insertion of Document
(Side Load)
Print Position
4001
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Figure 2-2. Inserting Checks or Documents in a Model TN3 Printer
47 char at 15 cpi
52 char at 17 cpi
Print Field
83.0 mm (3.3 in)
2.0 mm
5 mm minimum
35 mm (1.3 in)
minimum
51 mm (2.0 in) minimum
when using check flipper
223 mm (8.8 in) maximum
101.6 mm maximum when using check flipper
65 mm minimum when using check flipper
Figure 2-3. Printable Area of an Inserted Document (Portrait)
P
r
i
n
t

F
i
e
l
d
83.0 mm (3.3 in)
10 mm minimum
17mm for landscape printing
38 mm (1.5 in)
minimum for landscape
223 mm maximum
for landscape
101.6 mm maximum when using check flipper
65 mm minimum when using check flipper
Figure 2-4. Printable Area of an Inserted Document (Landscape)
Chapter 2. Operation 2-3
Ribbon loading
1. Open the ribbon cover. As the cover is opened, the printhead moves to a
position where you can easily load a ribbon.
2. If there is already a ribbon cartridge installed, remove it by lifting it straight up.
Note: You might need to hold the body of the cartridge rather then the top to
remove it.
3. Maintain ribbon tension by turning the ribbon cartridge knob. Lower the cartridge
into position until the notches on its sides snap into place on the printer guides.
Once the cartridge is in place, turn the knob until the ribbon slides into place
between the printhead and the ribbon shield. See Figure 2-5 for correct ribbon
positioning.
4. Close the ribbon cover.
Correct Not Correct
Ribbon Shield
Printhead
Figure 2-5. Ribbon Path around the Printhead
Receipt paper loading
1. Open the paper cover.
2. If there is any unused paper or if there is an empty paper roll core in the paper
roll bucket inside the printer, remove it before inserting a new paper roll. Discard
the empty paper roll core.
Note: Refer to the label on the inside of the paper cover for a diagram of how
to load paper.
3. Place the paper roll into the paper roll bucket as shown in Figure 2-7 on page
2-6. The leading edge of the paper should come from the direction of the front
of the printer and go across the top of the roll as shown in the diagram. If it
feeds from the bottom of the roll, nothing will be printed on the paper.
Note: The thermal printhead will not print on paper with glue on it. If the new
paper roll was sealed by glue, tear off the 8 inches (20 cm) of paper with
glue on it before loading it. Or, you can advance the paper after loading
to get rid of the glued paper.
Figure 2-6. Paper Cover
4. Place the leading edge of the paper over the metal guide as shown in
Figure 2-7.
5. Close the paper cover.
6. Press the customer receipt feed button to advance the paper and to verify that
the paper is feeding correctly. Feed 30 cm (about 1 ft) of paper through to test
for correct alignment.
Attention: Do not pull the receipt paper out of the printer with the paper access
cover closed because this disengages the paper feed. Then the paper feed motor
must catch up before the printer can feed the paper, which causes missing lines or
partial lines of print. Use the customer receipt feed button to advance the receipt
and then all lines will print.
Journal paper loading
1. Open the journal station cover.
2. If there is any unused paper or if there is an empty paper roll core in the paper
roll bucket inside the printer, remove it before inserting a new paper roll. Discard
the empty paper roll core.
3. Place the paper roll into the paper roll bucket. The leading edge of the paper
should come from the direction of the front of the printer and go across the top
of the roll. If it feeds from the bottom of the roll, nothing will be printed on the
paper.
Note: The thermal printhead will not print on paper with glue on it. If the new
paper roll was sealed by glue, tear off the 8 inches (29 cm) of paper with
glue on it before loading it.
4. Place the leading edge of the paper over the metal and plastic shelf.
5. Insert the paper into the two halves of the plastic paper receiver. Turn the roll to
wrap several inches of paper around the paper receiver.
6. Close the journal station cover.
Paper Roll
Not Correct Correct
Paper
Roll Core
Thermal
Platen
Figure 2-7. Paper Loading Path
7. Press the customer receipt feed button to advance the paper and to verify that
the paper is feeding correctly. Feed 30 cm (about 1 ft) of paper through to test
for correct alignment.
Clearing jams in the check flipper area
This procedure is for the SureMark Model TN4 and Gx4 printers (MICR Reader and
Check Flipper features) only.
If a check jams in the Check Flipper mechanism:
1. Lift up the left front corner of the lower document insert cover and pull the cover
from the printer. (See Figure 2-8.)
2. The action you take in this step depends on whether the document is visible
and can be removed:
v If you can remove the document, remove it, and replace the lower document
insert cover.
v If you cannot remove the document, continue with Step 3.
3. Lift up the tab on the left side of the check flipper cartridge and remove the
assembly from the printer. (See Figure 2-9 on page 2-8.)
Figure 2-8. Removing the Lower Document Insert (DI) Cover
4. Reach inside the document insert station and carefully remove the jammed
check.
5. Reinstall the check flipper cartridge and the lower DI cover.
Figure 2-9. Removing the Check Flipper Cartridge
Thermal printhead cleaning
The thermal printhead for the customer receipt and journal stations can be cleaned
whenever print quality deteriorates.
1. Open the paper cover.
2. Using a cotton swab soaked in isopropyl alcohol, gently wipe the printhead
several times on its print line and on the surrounding area as shown in
Figure 2-10.
3. Wipe off any residual alcohol with a dry swab.
If print quality does not improve after cleaning the thermal printhead, call for
service. These instructions apply to either the customer receipt or journal printhead.
Thermal Print Line
Detail View of Thermal Print Head
Paper Cover
Figure 2-10. Printhead and Print Line Area
MICR reader read head cleaning
The MICR reader read head should be cleaned after 10000 checks are processed
or every 3 months, as required.
1. Open the ribbon cover.
2. Move the impact printhead to its rightmost position.
3. Rotate the document sensor assembly towards the front of the printer to expose
the MICR read head.
4. Use a cotton swab that is lightly soaked with alcohol to wipe any residue or dirt
from the MICR read head surface.
5. Gently return the document sensor assembly to its original position.
MICR Read Head
Document Sensor Assembly
Figure 2-11. MICR reader read head
Chapter 3. Testing and problem analysis
DANGER
To avoid a shock hazard, do not connect or disconnect any cables
or perform installation, maintenance, or reconfiguration of this
product during an electrical storm.
DANGER
To avoid shock hazard:
The power cord must be connected to a properly wired and
earthed receptacle.
Any equipment to which this product will be attached must also
be connected to properly wired receptacles.
Note: For translations of these safety notices, see Safety Information Read This
First, GA274004.
Testing the printer
When you power ON the SureMark printer, it runs a power-on self-test (POST). If
the POST finds no errors, the printer is ready for operation. Follow this procedure to
determine if there are errors.
Note: Never connect or disconnect the printer when power is applied (when LEDs
are ON).
1. If the printer is powered ON, power OFF the printer and power it ON again.
v If the printer is attached to the system with the RS-232 or USB cable,
disconnect the power cord, then reconnect the power cord to a properly wired
and grounded power source.
v If the printer is attached to the system with the RS-485 cable, power OFF the
POS terminal, and then power ON the terminal, which also powers ON the
printer.
v For model GR3 printers (Argentina only), turn OFF the power switch (located
under the CR paper cover), then turn it ON.
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2. Check the status of the Printer Ready LED:
Printer ready LED ON:
The POST completed successfully.
Printer ready LED OFF or blinking:
The POST failed.
3. If the POST fails or if you suspect problems with your terminal, see Problem
determination on page 3-7.
4. See Offline tests and run the offline tests. If the offline tests fail or you suspect
problems with your terminal, see Problem determination on page 3-7.
Offline tests
The following offline tests are used as diagnostic tools to ensure the printer is
operating correctly.
Customer receipt test
1. Press and hold both the customer receipt feed button and the document feed
button to enter offline mode. When the printer ready indicator begins blinking,
release both buttons.
2. Press and release the customer receipt feed button to start this test.
3. See Figure 3-1 on page 3-4 and verify that your printer has printed correct
information for your model and configuration:
v MICR reader enabled and check flipper enabled for a model TN4 and Gx4
printer.
v RS-232, RS-485, or USB serial interface
v Applicable parameters for RS-232 communications (models TNx only):
9600 or 19,200 baud rate
DTR/DSR or XON/XOFF control
v A solid line should appear as the last line of the test pattern
If any characters that appear in Figure 3-1 on page 3-4 are missing from the
test pattern you print, or if the solid line is missing, go to Problem
Journal Feed Button
Customer Receipt
Printer Station
Document Insert
Ribbon Cover
Document Insert
Printer Station
Printer Ready LED
Customer
Receipt
Paper Cover
Journal paper
cover
Journal Printer Station
Journal test
2. Press and release the journal feed button to start this test.
v MICR reader enabled and check flipper enabled for a model TN4 and Gx4
printer.
v RS-232, RS-485, or USB serial interface
v Applicable parameters for RS-232 communications:
9600 or 19,200 baud rate
DTR/DSR or XON/XOFF control
Document insert test (except Models TN5 and Gx5)
1. Insert a document in the Document Insert station. The Document Present
indicator should come on.
v If the Document Present indicator does not come on, realign the document. If
the Document Present indicator still does not come on, go to Problem
v If pressing the document feed button does not feed the document, go to
Problem determination on page 3-7.
2. Press and hold both the customer receipt and document insert buttons to enter
offline mode. When the Printer Ready indicator begins blinking, release both
buttons.
3. Press and release the document feed button to print the test pattern. The test
pattern includes all printable characters in the resident code page, printed in the
default font.
v Model type (MICR reader enabled, check flipper enabled for Models TN4 and
Gx4)
v Communication options (RS-232, RS-485, or USB)
v RS-232 parameters, if applicable
Chapter 3. Testing and problem analysis 3-3
Test Pattern Notes:
1. The serial number that prints will be the actual serial number of your printer.
2. The microcode level will be the actual level of your printer's microcode.
The fiscal microcode EC level information appears only in fiscal models of the
printer.
3. The serial interface will be specified as RS232, RS485, or USB, depending on
which interface is used to attach the printer to the system unit.
4. The line speed information appears only when the model TNx RS-232 interface
is used. The value can be either 9.6K baud or 19.2K baud, depending on the
RS-232 switch settings. (See RS-232 XON/XOFF mode selection switch
(Models TNx only) on page 1-7.)
5. RS-232 is not supported on Model GRx.
The RS-232 control mode information appears only when the RS-232 interface
is used. The value can be either DTR/DSR or XON/XOFF, depending on the
RS-232 switch settings.
6. The feature enabled lines will appear only when the feature is installed.
7. These lines break at different points for the test pattern printed in the document
insert (DI) station.
8. This section contains printer usage statistics that you can use for problem
determination. (Some information is not printed on Models TN5 and Gx5.)
9. The line across the bottom should be solid with no blank spaces.
The Pri nters S/N i s 1234567
Mi crocode EC l evel i s 30
Fi scal Mi crocode EC l evel i s 16.01
Seri al Interface: RS232
: 19.2K Baud, XON / XOFF
MICR reader enabl ed
Check Fl i pper enabl ed
|"#$%&' ()*+,-./0123456789:;<->?ABCDEFGHIKJK
LMNOPQRSTUVWXYZ[\]^_ abcdefghi j kl mnopqrstuvw
xyz{|}~.CcSs
Gg
H III
Cuts: 125850
CR Characters Pri nted: 142834
CR Motor Steps: 659340
CR Cover Openi ngs: 593
DI Characters Pri nted:
DI Feed Motor Steps:
DI Transpor t Motor Passes:
DI Home Errors:
DI Cover Openi ngs:
DI Documents Inser ted:
MICR Reads:
Hi gh Interference MICR Reads:
MICR Read Fai l ures:
Seri al Interface
I
I OO UUUyY
1
3
9
8
2
6
7
` ` `^ ^
`
`
4 5 ,
Figure 3-1. Offline Printer Test Pattern (Thermal/Impact SureMark Printers). This pattern is
from the customer receipt (CR) station.
MICR reader and check flipper test (models TN4 and Gx4)
Attention: If the TN4 printer is in Model 3 or 4 emulation mode, failure to perform
these steps in the sequence shown causes the entire electronic journal to print on
the CR station. Printing the electronic journal erases the information from flash
storage.
1. Insert the check face down with the magnetic ink characters to the right.
3. Press and release both buttons again.
4. The printer then performs a self-test of the MICR/flipper function.
5. Remove the check.
Characters that match the magnetic ink characters are printed on the customer
receipt and the check is flipped over. Characters that cannot be read are replaced
with question marks and printed at the customer receipt station. If the characters
are not read properly or the check does not flip, go to Problem determination on
page 3-7.
If the printer detects noise, it prints a message on the customer receipt below the
magnetic characters from the check (Figure 3-2 and Figure 3-3 on page 3-6 are
examples - actual numbers may vary). The message shows noise characteristics.
You can use the noise level to position your printer to minimize outside interference
with the MICR reader.
Sources of electromagnetic noise (for example, displays, security towers, and other
sources) can interfere with the MICR reader read head. If the printer shows an
external noise source, rearrange the printer to make the noise source as far away
as possible from the right side of the printer. This may eliminate the external noise.
Figure 3-2. MICR Reader Test Results Good Noise Level
Figure 3-3. MICR Reader Test Results Noise Level Needs Adjusting
Resetting the printer - offline
button to enter offline mode. Release both buttons when the Printer Ready
indicator begins to blink.
2. Open the customer receipt cover, then close it. The printer resets.
Problem determination
Any problems that arise with a SureMark printer are either software errors or
hardware failures. This section contains information to help you determine the
cause of a problem and how to solve it.
If the SureMark printer fails, use Table 3-1 to identify and report the problem. Follow
the procedures described in the table. If you cannot identify and solve the problem,
call your service representative.
Table 3-1. Troubleshooting
If the problem is... Here's what to do...
Printer ready indicator is OFF.
v If connected to a terminal using the RS-485 communication port, check that
the terminal is powered ON and cable 7 is connected.
v If connected to a terminal using an external power supply (RS232 or USB
communications), check that the power supply is plugged into both the printer
and into the AC power outlet.
v If the printer has an internal power supply (model GR3 - Argentina only),
check to be sure that the printer is plugged into the AC power outlet and that
the power switch (located under the customer receipt print station cover) in
ON.
Printer ready indicator is blinking.
v Check that the customer receipt station has paper loaded correctly. Close the
cover and push the customer receipt feed button to feed a small amount of
paper.
v Check that the journal feed station has paper loaded correctly. Close the
cover and push the journal feed button to feed a small amount of paper.
v Check the document insert station printhead and paper path for any
obstructions.
v Check that the paper and ribbon covers are closed.
Checks not flipping Go to Clearing jams in the check flipper area on page 2-7.
Checks not reading Go to MICR reader read head cleaning on page 2-10.
Customer receipt station is feeding
paper, but is not printing.
v Ensure that the paper roll is not upside down. Go to Receipt paper loading
on page 2-5.
v Clean the printhead. See Thermal printhead cleaning on page 2-9.
Journal station is feeding paper,
but is not printing.
v Ensure that the paper roll is not upside down. Go to Journal paper loading
on page 2-6.
v Clean the printhead. See Thermal printhead cleaning on page 2-9.
Document insert station is not
printing
v Check the paper path.
v Check to see if the ribbon is installed correctly.
v Change the ribbon, go to Ribbon loading on page 2-4.
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Notes:
1. Record all symptoms before calling for service.
2. If you receive software error messages, refer to the application program's
software manual.
3. Call your service representative.
Appendix A. Consumable supplies
Paper specifications
Attention: Using an inferior grade of paper can affect print quality and the life of
printheads and the printer mechanism. See Resources on the internet on page
1-12 for information about 4610 OEM paper certifications.
Thermal paper
The paper used in the thermal receipt and summary journal stations must meet the
following requirements:
Width 79.5 0.5 mm (3.13 0.02 in)
Outside Diameter 80 mm (3.15 in) maximum
Thickness 0.057 0.008 mm (0.00224 0.0003 in)
Weight 55 3 g/m (14.7 0.8 lb)
Printer reliability and performance are directly related to the quality of the supplies
used by our customers. The published parameters for printer performance are
established using supplies that meet the above specifications. Thermal paper with
any post processing such as (but not limited to) watermarks, coupons, or
advertisements printed on the front or back of the thermal paper are not covered by
Toshiba specifications, and any printer problems that are caused by supplies
that do not meet Toshiba specifications may result in a billable service call
regardless of the existence of a service contract.
The paper must be wound with the printing side facing out and with the outer edge
glued to prevent unravelling. The paper should not be attached to the core in any
manner. There should be 1.5 to 2.1 m (5 to 7 ft) of red stripe at the end of the roll.
Papers that meet these criteria include Appleton Optima POS and Seiko (Jujo)
Document insert paper and forms
The printers accommodate single and multipart forms. In addition the printer for
Argentina also accommodates roll paper. A special paper roll holder attachment is
used for this purpose
DI station paper rolls for Argentina
The paper used in the DI station must meet the following requirements:
Width 69.85 +0.5 / 0.76 mm (2.75 + 0.02 / 0.03 in)
Outside Diameter
Thickness 0.127 +0.034 / 0.006 mm (0.005 +0.0013 / 0.0003 in)
Weight 100 5g/m (27 1.35 lb)
Single and multipart form specifications
Specification Value
Minimum width: 50 mm (2 in)
Maximum thickness of multipart forms: 0.47 mm (0.0185 in)
Maximum thickness of front sheet, multipart
forms:
0.08 mm (0.003 in)
Minimum thickness of single-part form: 0.10 mm (0.004 in)
Copyright Toshiba Global Commerce Solutions, Inc. 2013 A-1
Note: Test all forms in the printer to ensure acceptable performance prior to buying
a significant quantity. There should be no binding holes or other holes within
10 mm (0.4 in) from the right edge of the form.
Specifications for documents that can be flipped
Multipart forms are not supported.
Specification Value
Minimum form length: 80 mm (3.14 in)
Maximum form length: 223 mm (8.78 in)
Maximum form width: 102 mm (4 in)
Paper weight: 75 95 g/m
Print ribbons
The ribbon is an Epson ERC-35 or equivalent. In addition to the Epson ERC-35
ribbon, the Infotech RE-35P ribbon has been tested and approved for use in the
SureMark printer.
The Infotech ribbon, order number RE35P, Black, is available from:
Infotech, Inc.
2215 29th Street SE #B-1
Grand Rapids, MI 49508
Phone: (616) 452-5444
Fax (616) 452-5499
Attention: Using an inferior grade of ribbon can affect print quality and the life of
printheads and the printer mechanism.
Expendable supplies
See Resources on the internet on page 1-12 for information about OEM paper
certifications for the SureMark printers.
v Paper for the printer, order P/N locally
v Q-Tip/Cotton Swab, P/N 69X7671
A-2 4610 SureMark Three Station Printer: User's Guide
Appendix B. Technical information
General description
All SureMark printers print the customer receipt and the journal using the thermal
printhead. For SureMark printers that include a document insert station, documents
are printed using the impact head.
Thermal printing occurs by placing a heating element against a thermally sensitive
paper. By energizing the elements, dots are formed. Thermal printers print dot rows
horizontally across the page 576 dots make up a single row of dots across the
paper. Printing continues row by row until the entire character is formed.
Impact printing utilizes a standard ballistic printhead. Each wire is fired against an
inked ribbon which places a dot on the paper.
SureMark Three-Station Printers contain all the circuitry, processing hardware, and
software for operating two thermal and one impact printer mechanisms. SureMark
printers do not contain a power supply. However, TNx models contain voltage
conversion circuitry to allow connection to a standard Toshiba system interface or to
an external 24-volt power supply.
Specifications
Table B-1. Station Characteristics
Characteristic Customer Receipt Station and Journal Station Document Insert Station (Models
Gx3, Gx4, TN3 and TN4)
Speed (see note
following table)
TNx 39.2 lps at 6 lpi, 52 lps at 8 lpi;
Journal Station - 35 lps at 8 lpi
Gxx effective print speed depends on fiscal regulations
4.3 lps
Paper Width For all SureMark printers: 80 mm (3.15 in)
Print Width For all SureMark printers: 34 characters at 12 cpi,
44 characters at 15 cpi,
48 characters at 17 cpi
Pitch For all SureMark printers: 12, 15, 17 cpi 12, 15, 17 cpi
Notes:
1. For Models Gxx, print speed is determined by country-specific microcode and
may be less than the speeds for models TNx.
2. Application programs can limit print speed depending on functions selected.
3. In order to conserve power, all SureMark printers reduce their throughput when
printing high print densities, such as logo messages or full black lines. Because
these types of print messages are used on a limited basis, the overall
performance when printing a customer receipt is not noticeably affected.
The reduced print speed is based on the number of print dots that are turned on
for a given print line, which is defined as dot utilization. Dot utilization is typically
low for normal character printing and up to 100% for full black line printing. The
SureMark printer operates at 52 lps at low dot utilization, and at slower speeds
as the dot utilization increases.
Copyright Toshiba Global Commerce Solutions, Inc. 2013 B-1
Table B-2. Sound Characteristics
Type Description
LwAd LpAm <LpA>m
Operating
(bels)
Idling (bels) Operating
(dB)
Idling (dB) Operating
(dB)
Idling (dB)
SureMark
3Station
Printers
Printer 5.7 N/A 61.5 N/A 47 N/A
Notes:
LwAd The declared upper limit of the sound power level for a random sample of
machines.
LpAm The mean value of the A-weighted sound pressure levels at the operator
position (if any) for a random sample of machines.
<LpA>m
The mean value of the A-weighted sound pressure levels at the one-meter
(bystander) positions for a random sample of machines.
N/A Indicates not applicable.
All measurements were made in accordance with ISO 7779 and reported in
conformance with ISO 9296.
Memory units (models TNx)
Random access memory (RAM) is used for storing the image data for the thermal
printhead and program code. It is also used for storing incoming data from the
communication port.
For TNx model printers, flash memory is used for many purposes, including:
v Character set storage (80 KB)
v Personalized message storage (8 KB)
v Logo or APA message storage (64 KB)
v Program code and resident character sets (256 KB)
Personalized messages are those messages that are printed on each receipt in a
POS environment. Storing these messages in the flash memory greatly reduces the
data transmission time to the printer and the processing time of that data by the
microprocessor. This is also true of graphics or APA messages, which require a
significant amount of transmission and processing time.
Immediate commands
The SureMark printer has 16 KB of memory on Models TNx to store incoming
commands and data.
Most commands will be received and then executed sequentially. However, several
commands execute immediately upon receipt. These commands are:
v Download Graphics
v Predefine Messages
v Download User-Defined Characters
v Extended Address Command-Request Printer ID
v Real-Time Requests
B-2 4610 SureMark Three Station Printer: User's Guide
Cash drawer connector pin assignments (models TNx, GBx, GDx, GFx,
and GGx)
Models TNx, GBx, GDx, GFx, and GGx SureMark printers have a single cash
drawer connector. This connector can drive either a single cash drawer (using either
the short Cash Drawer Cable or the Long Cash Drawer Cable) or two cash drawers
using a special cable. The connector also provides a status line which indicates if
one of the cash drawers is open.
Drive voltage for each cash drawer solenoid is 24 V dc at a current of 1 ampere.
Connector pins are assigned as follows:
Pin Signal
1 Not Connected
2 Solenoid 1 Driver
3 Cash Drawer Status
4 +24 V dc
5 Solenoid 2 Driver
6 Ground
The cash drawer solenoids should be connected between pins 4 and 2 for cash
drawer 1 and between pins 4 and 5 for cash drawer 2. A "Y" cable is required to
bring out all the appropriate lines to attach the two units.
The cash drawer status line has a 10k resistor pull-up connected to the +5 V dc.
Note: The drawer sensor should switch pin 6 to pin 3 when the drawer is open.
RS-232 connector pin assignments Models TNx
Model TNx SureMark printers contain a 9-pin D-shell connector port for RS-232
communication. This port is on the interface card and is accessible under the printer
without removing the printer covers. The connector has the following pin functions:
Pin Signal
1 Not connected
2 Transmit
3 Receive
4 DTR (Not connected on 3-wire cable)
5 Signal ground
6 DSR (Not connected on 3-wire cable)
7 Not connected
8 Not connected
9 Not connected
See Features available for the 4610 Three-Station printer on page 1-4 for the
cable part number.
RS-232 parameters for Models TNx
Protocol DTR/DSR mode or XON/XOFF mode. Dip switch selectable.
Baud rate 9600 or 19,200, selectable by DIP switch
Start 1 bit
Data 8 bits
Parity None
Stop 1 bit
Appendix B. Technical information B-3
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Table B-3. 9-pin to 9-pin RS-232 Connector Layout
System Description Printer Description
Pin 2 - Rx (input) Pin 2- Tx (Output)
Pin 3 - Tx (Output) Pin 3 - Rx (Input)
Pin 4 - DTR (Output) Pin 4 - DTR (Input)
Pin 5 - Gnd Pin 5 - Gnd
Pin 6 - DSR (Input) Pin 6 - DSR (Output)
Pin 8 - CTS (Input) Pin 6 - DSR (Output)
Code page definitions
The SureMark printer Models TNx have a resident character set that supports these
code pages:
v Generic
v 437 (US)
v 858 (International)
v 860 (Portuguese)
v 863 (Canadian French)
v 865 (Norwegian)
Four user-defined character sets for thermal printing and two character sets for
impact printing can be downloaded, if desired, using the 4610 Installation Utility
Diskette. See Resources on the internet on page 1-12 for more information.
For Models Gxx, the character set is controlled by the fiscal module and cannot be
modified by the user.
Refer to the country-specific programming guide.
Generic code page
The following code page information refers to the model TNx non-fiscal printers.
Pt
Figure B-1. Printer's Resident Character Set - Generic Code Page

Code page 437
Figure B-2. Code Page 437
Code page 858
2_
.
!
"
#
$
%
&
'
(
)
*
+
,
-
.
/
_0
_1
_2
_3
_4
_5
_6
_7
_8
_9
_A
_B
_C
_D
_E
_F
3_
0
1
2
3
4
5
6
7
8
9
:
;
<
=
>
?
4_
@
A
B
C
D
E
F
G
H
I
J
K
L
M
N
O
5_
P
Q
R
S
T
U
V
W
X
Y
Z
[
\
]
^
-
6_
.
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
7_
p
q
r
s
t
u
v
w
x
y
z
{
|
}
~
.
8_
9_
S
s
A_
G
g
.
.
.
.
i
.
.
C_
.
.
.
.
.
.
.
.
.
E_
.
.
F_
.
.
.
.
.
.
.
.
.
.
.
H
I
Hex1st
2nd
B_
.
.
.
.
.
.
C
D_
.
.
.
.
.
.
Code page 860
Code page 863
Code page 865
Character fonts
This section describes font capabilities.
Thermal printing font
There are three font sizes for the resident character set on models TN3 and TN4:
v Font A is 10 dots (wide) 20 dots (high) with the last 2-dot row used for
descenders (1.25-mm 2.5-mm character height including descenders, 1.25 mm
2.25 mm excluding descenders).
v Font B is 12 dots (wide) 24 dots (high) with the last 2-dot row used for
descenders (1.5-mm 3.0-mm character height including descenders, 1.5 mm
2.75 mm excluding descenders).
The number of characters printed per inch depends on the character size, the
inter-character spacing, and the chosen font. For example:
v 17 cpi 10-dot wide character + 2-dot space (font A) 48 characters per line
v 15 cpi 10-dot wide character + 3-dot space (font A) 44 characters per line
v 12 cpi 12-dot wide character + 5-dot space (font B) 34 characters per line
You can choose the character size of four user-defined character sets (code pages)
or two proportional fonts. The parameter ranges for user-defined character sets are:
v 8 dot width 16
v 16 dot height 32 (must be a multiple of 2)
The parameter ranges for characters in proportional fonts are:
v 8 dot width 32
v 8 dot height 32
Notes:
1. Any of the thermal printing fonts can be scaled up to eight times the defined
width and eight times the defined height. The scaling factor for the width does
not have to equal the scaling factor for the height. For example, you could
specify twice the width and five times the height.
2. For paper that has a width of 80 mm, the cash receipt print line is 72 mm (2.83
in) long. There are 576 dots per line and 203 dots per inch.
Impact printing fonts
The resident character set has a font of 7 half-dots (wide) 9 dots (high). There are
no descenders.
v Font A prints 150 half-dots per inch = resident character size is 1.2 mm 2 mm
v Font B prints 120 half-dots per inch = resident character size is 1.5 mm 2 mm
The number of characters printed per inch depends on the character size, the
inter-character spacing, and the chosen font. For example:
v 17 cpi font A with 7 half-dot-wide characters + 2 half-dot spaces 52
characters per line
v 15 cpi font A with 7 half-dot-wide characters + 3 half-dot spaces 47
characters per line
v 12 cpi font B with 7 half-dot-wide characters + 3 half-dot spaces 37
characters per line
You can choose the character size of the two user-defined character sets (code
pages) within the following parameters:
v 4 half-dot width 16
v 4 dot height 16
Notes:
1. Any of the impact printing fonts can be printed double-wide, double-high, or both
double-wide and double-high unless the dot height is more than 9. For better
print quality with double-high characters, set the printer to unidirectional print
mode.
2. User-defined characters greater than 9 dots high cannot be printed in landscape
mode.
3. The portrait document print line is 80.35 mm (3.16 in) long. There are 474
half-dots per line for font A, and 379 half-dots per line for font B. The landscape
print line depends on the size of the document inserted.
4. You can print in two densities on the impact printer: 120 half-dots per inch or
150 half-dots per inch. Refer to the description of bits 0 and 1 in "Set Print
Mode" for information about changing the density.
Appendix C. Notices
This information was developed for products and services offered in the U.S.A.
Toshiba Global Commerce Solutions may not offer the products, services, or
features discussed in this document in other countries. Consult your local Toshiba
Global Commerce Solutions representative for information on the products and
services currently available in your area. Any reference to a Toshiba Global
Commerce Solutions product, program, or service is not intended to state or imply
that only that Toshiba Global Commerce Solutions product, program, or service may
be used. Any functionally equivalent product, program, or service that does not
infringe any Toshiba Global Commerce Solutions intellectual property right may be
used instead. However, it is the user's responsibility to evaluate and verify the
operation of any non-Toshiba Global Commerce Solutions product, program, or
service.
Toshiba Global Commerce Solutions may have patents or pending patent
applications covering the subject matter in this document. The furnishing of this
document does not give you any license to these patents. You can send license
inquiries, in writing, to:
Attn: General Counsel
3039 E. Cornwallis Rd
RTP, NC 27709
The following paragraph does not apply to the United Kingdom or any other country
where such provisions are inconsistent with local law: TOSHIBA GLOBAL
COMMERCE SOLUTIONS PROVIDES THIS PUBLICATION "AS IS" WITHOUT
WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT
NOT LIMITED TO, THE IMPLIED WARRANTIES OF NON-INFRINGEMENT,
MERCHANTABILITY, OR FITNESS FOR A PARTICULAR PURPOSE. Some states
do not allow disclaimer of express or implied warranties in certain transactions,
therefore, this statement may not apply to you.
This information could include technical inaccuracies or typographical errors.
Changes are periodically made to the information herein; these changes will be
incorporated in new editions of the publication. Toshiba Global Commerce Solutions
may make improvements and/or changes in the product(s) and/or program(s)
described in this publication at any time without notice.
Toshiba Global Commerce Solutions may use or distribute any of the information
you supply in any way it believes appropriate without incurring any obligation to
you.
Any references in this information to non-Toshiba Global Commerce Solutions Web
sites are provided for convenience only and do not in any manner serve as an
endorsement of those Web sites. The materials at those Web sites are not part of
the materials for this Toshiba Global Commerce Solutions product and use of those
Web sites is at your own risk.
Information concerning non-Toshiba Global Commerce Solutions products was
obtained from the suppliers of those products, their published announcements or
other publicly available sources. Toshiba Global Commerce Solutions has not tested
those products and cannot confirm the accuracy of performance, compatibility or
Copyright Toshiba Global Commerce Solutions, Inc. 2013 C-1
any other claims related to non-Toshiba Global Commerce Solutions products.
Questions on the capabilities of non-Toshiba Global Commerce Solutions products
should be addressed to the suppliers of those products.
This information is for planning purposes only. The information herein is subject to
change before the products described become available.
C-2 4610 SureMark Three Station Printer: User's Guide
Telecommunication regulatory statement
This product is not intended to be connected directly or indirectly by any means
whatsoever to interfaces of public telecommunications networks, nor is it intended
to be used in a public services network.
Electronic Emission Notices
When you attach a monitor to the equipment, you must use the designated monitor
cable and any interference suppression devices that are supplied with the monitor.
Federal Communications Commission (FCC) Statement
This equipment has been tested and found to comply with the limits for a Class A
digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to
provide reasonable protection against harmful interference when the equipment is
operated in a commercial environment. This equipment generates, uses, and can
radiate radio frequency energy and, if not installed and used in accordance with the
instruction manual, may cause harmful interference to radio communications.
Operation of this equipment in a residential area is likely to cause harmful
interference, in which case the user will be required to correct the interference at
his own expense.
Properly shielded and grounded cables and connectors must be used in order to
meet FCC emission limits. Toshiba Global Commerce Solutions is not responsible
for any radio or television interference caused by using other than recommended
cables and connectors or by unauthorized changes or modifications to this
equipment. Unauthorized changes or modifications could void the user's authority to
operate the equipment.
This device complies with part 15 of the FCC Rules. Operation is subject to the
following two conditions:
1. This device may not cause harmful interference, and
2. This device must accept any interference received, including interference that
may cause undesired operation.
Industry Canada Class A Emission Compliance statement
This Class A digital apparatus complies with Canadian ICES-003.
Avis de conformit la rglementation d'Industrie Canada
Cet appareil numrique de la classe A est conforme la norme NMB-003 du
Canada.
Australia and New Zealand Class A Statement
Attention: This is a Class A product. In a domestic environment this product may
cause radio interference, in which case the user may be required to take adequate
measures.
European Union Electromagnetic Compatibility (EMC) Directive
Conformance Statement
This product is in conformity with the protection requirements of EU Council
Directive 2004/108/EC on the approximation of the laws of the Member States
relating to electromagnetic compatibility. Toshiba Global Commerce Solutions
Appendix C. Notices C-3
cannot accept responsibility for any failure to satisfy the protection requirements
resulting from a non-recommended modification of the product, including the fitting
of non-Toshiba Global Commerce Solutions option cards.
This product has been tested and found to comply with the limits for Class A
Information Technology Equipment according to CISPR 22/European Standard EN
55022. The limits for Class A equipment were derived for commercial and industrial
environments to provide reasonable protection against interference with licensed
communication equipment.
cause radio interference in which case the user may be required to take adequate
measures.
Responsible manufacturer:
3039 Cornwallis Road
Building 307
Research Triangle Park, North Carolina 27709
United States of America
European Community contact:
Brand Manager - Europe, Middle East & Africa
3 NEW SQUARE, FELTHAM, TW14 8HB Great Britain
Building: | Floor: NA | Office: MOBILE
Tel: 44-7967-275819
e-mail: robin_lyon@uk.ibm.com
Germany Class A Statement
Deutschsprachiger EU Hinweis: Hinweis fr Gerte der Klasse A EU-Richtlinie
zur Elektromagnetischen Vertrglichkeit
Dieses Produkt entspricht den Schutzanforderungen der EU-Richtlinie 2004/108/EG
zur Angleichung der Rechtsvorschriften ber die elektromagnetische Vertrglichkeit
in den EU-Mitgliedsstaaten und hlt die Grenzwerte der EN 55022 Klasse A ein.
Um dieses sicherzustellen, sind die Gerte wie in den Handbchern beschrieben zu
installieren und zu betreiben. Des Weiteren drfen auch nur von der Toshiba Global
Commerce Solutions empfohlene Kabel angeschlossen werden. Toshiba Global
Commerce Solutions bernimmt keine Verantwortung fr die Einhaltung der
Schutzanforderungen, wenn das Produkt ohne Zustimmung der Toshiba Global
Commerce Solutions verndert bzw. wenn Erweiterungskomponenten von
Fremdherstellern ohne Empfehlung der Toshiba Global Commerce Solutions
gesteckt/eingebaut werden.
EN 55022 Klasse A Gerte mssen mit folgendem Warnhinweis versehen werden:
Warnung: Dieses ist eine Einrichtung der Klasse A. Diese Einrichtung kann im
Wohnbereich Funk-Strungen verursachen; in diesem Fall kann vom Betreiber
verlangt werden, angemessene Manahmen zu ergreifen und dafr aufzukommen.
Deutschland: Einhaltung des Gesetzes ber die elektromagnetische
Vertrglichkeit von Gerten
Dieses Produkt entspricht dem Gesetz ber die elektromagnetische Vertrglichkeit
von Gerten (EMVG). Dies ist die Umsetzung der EU-Richtlinie 2004/108/EG in
der Bundesrepublik Deutschland.
Zulassungsbescheinigung laut dem Deutschen Gesetz ber die
elektromagnetische Vertrglichkeit von Gerten (EMVG) (bzw. der EMC EG
Richtlinie 2004/108/EG) fr Gerte der Klasse A
Dieses Gert ist berechtigt, in bereinstimmung mit dem Deutschen EMVG das
EG-Konformittszeichen - CE - zu fhren.
Verantwortlich fr die Einhaltung der EMV Vorschriften ist der Hersteller:
3039 Cornwallis Road
Building 307
Research Triangle Park, North Carolina 27709
United States of America
Der verantwortliche Ansprechpartner des Herstellers in der EU ist:
Brand Manager - Europe, Middle East & Africa
3 NEW SQUARE, FELTHAM, TW14 8HB Great Britain
Building: | Floor: NA | Office: MOBILE
Tel: 44-7967-275819
e-mail: robin_lyon@uk.ibm.com
Generelle Informationen:
Das Gert erfllt die Schutzanforderungen nach EN 55024 und EN 55022
Klasse A.
Japan Voluntary Control Council for Interference Class A statement
Attention: This is a Class A product based on the standard of the Voluntary
Control Council for Interference (VCCI). If this equipment is used in a domestic
environment, radio interference may occur, in which case, the user may be required
to take corrective actions.
Japan Electronics and Information Technology Industries Association
(JEITA) statement
Japan Electronics and Information Technology Industries Association (JEITA)
Confirmed Harmonics Guidelines with Modifications (products greater than 20 A per
phase)
Korean communications statement
Please note that this device has been approved for business purposes with regard
to electromagnetic interference (Type A). If you find this is not suitable for your use,
you may exchange it for a non-business purpose one.
Russian Electromagnetic Interference (EMI) Class A statement
People's Republic of China Class A electronic emission Statement
measures.
Taiwan Class A compliance statement
European Community (EC) Mark of Conformity Statement
This product is in conformity with the protection requirements of EC Council
Directive 89/336/EEC on the approximation of the laws of the Member States
relating to electromagnetic compatibility. Toshiba Global Commerce Solutions
cannot accept responsibility for any failure to satisfy the protection requirements
resulting from a non-recommended modification of the product, including the fitting
of non-Toshiba Global Commerce Solutions option cards.
This product has been tested and found to comply with the limits for Class A
Information Technology Equipment according to CISPR 22 / European Standard EN
55022. The limits for Class A equipment were derived for commercial and industrial
environments to provide reasonable protection against interference with licensed
communication equipment.
Warning: This is a Class A product. In a domestic environment this product may
measures.
Electrostatic Discharge (ESD)
Attention: Electrostatic discharge (ESD) damage can occur when there is a
difference in charge between the part, the product, and the service person. No
damage will occur if the service person and the part being installed are at the same
charge level.
ESD damage prevention
Anytime a service action involves physical contact with logic cards, modules,
back-panel pins, or other ESD sensitive (ESDS) parts, the service person must be
connected to an ESD common ground point on the product through the ESD wrist
strap and cord.
The ESD ground clip can be attached to any frame ground, ground braid, green
wire ground, or the round ground prong on the AC power plug. Coax or connector
outside shells can also be used.
Handling removed cards
Logic cards removed from a product should be placed in ESD protective containers.
No other object should be allowed inside the ESD container with the logic card.
Attach tags or reports that must accompany the card to the outside of the container.
Japanese Electrical Appliance and Material Safety Law statement
Japanese power line harmonics compliance statement
Cable ferrite requirement
All cable ferrites are required to suppress radiated EMI emissions and must not be
removed.
Product recycling and disposal
This unit must be recycled or discarded according to applicable local and national
regulations. Toshiba Global Commerce Solutions encourages owners of information
technology (IT) equipment to responsibly recycle their equipment when it is no
longer needed. Toshiba Global Commerce Solutions offers a variety of product
return programs and services in several countries to assist equipment owners in
recycling their IT products. Information on Toshiba Global Commerce Solutions
product recycling offerings can be found on the Toshiba Global Commerce Solutions
product recycling web site.
Espaol:
Esta unidad debe reciclarse o desecharse de acuerdo con lo establecido en la
normativa nacional o local aplicable. Toshiba Global Commerce Solutions
recomienda a los propietarios de equipos de tecnologa de la informacin (TI) que
reciclen responsablemente sus equipos cuando stos ya no les sean tiles. Toshiba
Global Commerce Solutions dispone de una serie de programas y servicios de
devolucin de productos en varios pases, a fn de ayudar a los propietarios de
equipos a reciclar sus productos de TI. Se puede encontrar informacin sobre las
ofertas de reciclado de productos de Toshiba Global Commerce Solutions en el sitio
web Toshiba Global Commerce Solutions product recycling.
Notice: This mark applies only to countries within the European Union (EU) and
Norway.
Appliances are labeled in accordance with European Directive 2002/96/EC
concerning waste electrical and electronic equipment (WEEE). The Directive
determines the framework for the return and recycling of used appliances as
applicable throughout the European Union. This label is applied to various products
to indicate that the product is not to be thrown away, but rather reclaimed upon end
of life per this Directive.
Remarque : Cette marque sapplique uniquement aux pays de lUnion Europenne
et la Norvge. Letiquette du systme respecte la Directive europenne
2002/96/EC en matire de Dchets des Equipements Electriques et Electroniques
(DEEE), qui dtermine les dispositions de retour et de recyclage applicables aux
systmes utiliss travers lUnion europenne. Conformment la directive, ladite
tiquette prcise que le produit sur lequel elle est appose ne doit pas tre jet
mais tre rcupr en fin de vie.
In accordance with the European WEEE Directive, electrical and electronic
equipment (EEE) is to be collected separately and to be reused, recycled, or
recovered at end of life. Users of EEE with the WEEE marking per Annex IV of the
WEEE Directive, as shown above, must not dispose of end of life EEE as unsorted
municipal waste, but use the collection framework available to customers for the
return, recycling, and recovery of WEEE. Customer participation is important to
minimize any potential effects of EEE on the environment and human health due to
the potential presence of hazardous substances in EEE. For proper collection and
treatment, contact your local Toshiba Global Commerce Solutions representative.
Disposal of IT products should be in accordance with local ordinances and
regulations.
Battery return program
This product may contain sealed lead acid, nickel cadmium, nickel metal hydride,
lithium, or lithium ion battery. Consult your user manual or service manual for
specific battery information. The battery must be recycled or disposed of properly.
Recycling facilities may not be available in your area. For information on disposal of
batteries go to the Battery disposal web site or contact your local waste disposal
facility.
For Taiwan:
Please recycle batteries.
For the European Union:
Notice: This mark applies only to countries within the European Union (EU)
Batteries or packaging for batteries are labeled in accordance with European
Directive 2006/66/EC concerning batteries and accumulators and waste batteries
and accumulators. The Directive determines the framework for the return and
recycling of used batteries and accumulators as applicable throughout the European
Union. This label is applied to various batteries to indicate that the battery is not to
be thrown away, but rather reclaimed upon end of life per this Directive.
Les batteries ou emballages pour batteries sont tiquets conformment aux
directives europennes 2006/66/EC, norme relative aux batteries et accumulateurs
en usage et aux batteries et accumulateurs uss. Les directives dterminent la
marche suivre en vigueur dans l'Union Europenne pour le retour et le recyclage
des batteries et accumulateurs uss. Cette tiquette est applique sur diverses
batteries pour indiquer que la batterie ne doit pas tre mise au rebut mais plutt
rcupre en fin de cycle de vie selon cette norme.
In accordance with the European Directive 2006/66/EC, batteries and accumulators
are labeled to indicate that they are to be collected separately and recycled at end
of life. The label on the battery may also include a chemical symbol for the metal
concerned in the battery (Pb for lead, Hg for mercury and Cd for cadmium). Users
of batteries and accumulators must not dispose of batteries and accumulators as
unsorted municipal waste, but use the collection framework available to customers
for the return, recycling and treatment of batteries and accumulators. Customer
participation is important to minimize any potential effects of batteries and
accumulators on the environment and human health due to the potential presence
of hazardous substances. For proper collection and treatment, contact your local
Toshiba Global Commerce Solutions representative.
This notice is provided in accordance with Royal Decree 106/2008 of Spain: The
retail price of batteries, accumulators and power cells includes the cost of the
environmental management of their waste.
For California:
Perchlorate material special handling may apply
Refer to www.dtsc.ca.gov/hazardouswaste/perchlorate.
The foregoing notice is provided in accordance with California Code of Regulations
Title 22, Division 4.5, Chapter 33: Best Management Practices for Perchlorate
Materials. This product/part includes a lithium manganese dioxide battery which
contains a perchlorate substance.
Flat panel displays
The fluorescent lamp in the liquid crystal display contains mercury. Dispose of it as
required by local ordinances and regulations.
Monitors and workstations
Connecticut: Visit the website of the Department of Energy & Environmental
Protection for information about recycling covered electronic devices in the State of
Connecticut, or telephone the Connecticut Department of Environmental Protection
at 1-860-424-3000.
Oregon: For information regarding recycling covered electronic devices in the state
of Oregon, go to the Oregon Department of Environmental Quality site.
Washington: For information about recycling covered electronic devices in the State
of Washington, go to the Department of Ecology Web site or telephone the
Washington Department of Ecology at 1-800-Recycle.
Trademarks
The following are trademarks or registered trademarks of Toshiba, Inc. in the United
States or other countries, or both:
Toshiba
The Toshiba logo
The following are trademarks of Toshiba Global Commerce Solutions in the United
States or other countries, or both:
AnyPlace
SureMark
SurePoint
SurePOS
TCxWave
The following are trademarks of International Business Machines Corporation in the
United States or other countries, or both:
DB2
DB2 Universal Database
IBM and the IBM logo
PS/2
Wake on LAN
WebSphere
Linux is a trademark of Linus Torvalds in the United States, other countries, or both.
Magellan is a registered trademark of Datalogic Scanning, Inc.
SYMBOL a registered trademark of Symbol Technologies, Inc.
Microsoft, Windows, Windows NT, and the Windows 95 logo are trademarks of
Microsoft Corporation in the United States, other countries, or both.
Celeron and Intel are trademarks of Intel corporation in the United States, or other
countries.
Java and all Java-based trademarks and logos are trademarks of Sun
Microsystems, Inc. in the United States, or other countries, or both.
Other company, product, or service names may be trademarks or service marks of
others.
Index
A
Argentina power supply model 1-4
Argentina, DI station paper for A-1
B
bar codes 1-12
battery return program C-9
C
cable ferrite requirement C-8
cash drawer pin assignments B-3
character B-10
character fonts B-10
check verification, printing 2-1
checks, clearing jams 2-7
Class A compliance statement
Australia and New Zealand C-3
China C-6
European Union C-3, C-7
FCC (USA) C-3
Germany C-4
Industry Canada C-3
Japan C-7
Russia C-6
Taiwan C-6
cleaning
MICR reader read head 2-10
thermal printhead 2-9
clearing jams, DI station 2-7
code pages 1-12
code page 437 B-6
code page 858 B-7
code page 860 B-8
code page 863 B-9
code page 865 B-10
definitions B-4
generic B-5
commands, immediate B-2
communication interface baud rate 1-8
communication interfaces 1-6
consumable supplies A-1
controls, printer 2-1
customer receipt test 3-2
D
damage from electrostatic discharge C-7
DI station paper for Argentina A-1
differences in the models 1-4
disposal of equipment C-8
document insert forms A-1
E
electromagnetic Interference statement
Russia C-6
electronic emissions notices C-3
Australia and New Zealand C-3
China C-6
European Union C-3, C-7
FCC (USA) C-3
Germany C-4
Industry Canada C-3
Japan C-7
Korea C-6
Taiwan C-6
electrostatic discharge (ESD) C-7
end of life disposal C-8
equipment disposal C-8
European Union battery recycling statement C-9
expendable supplies A-2
F
ferrite requirement C-8
flat panel displays C-10
fonts, character B-10
fonts, impact printing B-11
fonts, thermal printing B-10
G
general description B-1
generic code page B-5
H
hardware requirements 1-11
I
immediate commands B-2
impact printing B-11
indicators, printer 2-1
information, planning 1-6
installation
power-on self-test 3-1
problem determination 3-7
testing 3-1
Internet resources 1-12
introduction 1-5
J
Japan Electronics and Information Technology Industries
Association statement C-5
Japanese Electrical Appliance and Material Safety Law
statement C-7
Copyright Toshiba Global Commerce Solutions, Inc. 2013 X-1
Japanese power line harmonics compliance
statement C-7
Japanese VCCI Council Class A statement C-5
journal test 3-3
K
Korean communications statement C-6
L
limitation model 4, bar code and check writing 1-11
M
memory units B-2
mercury-added statement C-10
messages 3-7
MICR reader and check flipper test 3-5
MICR reader read head cleaning 2-10
MICR reader test noise level 3-5
model 4 bar code limitations 1-11
model 4 check writing limitations 1-11
model differences 1-4
N
notices C-1
battery recycling C-9
cable ferrites C-8
electronic emissions C-3
electrostatic discharge (ESD) C-7
end of life disposal C-8
Toshiba C-1
O
offline test, customer receipt 3-2
offline test, journal 3-3
offline testing 3-2
operation of printer 2-1
overview 1-5
P
paper for Argentina, DI station A-1
paper width B-1
perchlorate C-10
planning information 1-6
print width B-1
printer
check verification 2-1
clearing jams, DI station 2-7
indicators and controls 2-1
operation 2-1
receipt paper loading 2-5
ribbon loading 2-4
ribbons, specifications A-2
printhead cleaning, thermal head 2-9
problem determination
messages 3-7
symptoms 3-7
publications
Web site xiii
R
receipt test, customer 3-2
requirements for hardware 1-11
resetting the printer 3-7
resident code pages 1-12
ribbon loading 2-4
ribbons, print A-2
RS-232 commands
RS-232 parameters B-3
RS-232 pin assignments B-3
RS-232 XON/XOFF 1-7
S
safety information vii
software requirements 1-11
specifications
cash drawer pins B-3
document insert forms A-1
fonts B-10
memory B-2
paper width B-1
pitch B-1
print ribbons A-2
print width B-1
RS-232 pins B-3
speed B-1
thermal paper A-1
speed, print B-1
station paper for Argentina, DI A-1
supplies A-2
supplies, where to order A-1
symptoms 3-7
T
Taiwanese battery recycling statement C-9
test
document insert 3-3
testing 3-1
messages 3-7
symptoms 3-7
testing, offline 3-2
thermal paper A-1
thermal printing B-10
Toshiba support site 1-12
trademarks C-12
W
Web site, Support site 1-12
where to order supplies A-1
X-2 4610 SureMark Three Station Printer: User's Guide
X
XON/XOFF 1-7
Index X-3
X-4 4610 SureMark Three Station Printer: User's Guide
Printed in USA
GA27-4291-05

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4610 SureMark ThreeStation Printer

Figure B-1. Printer's Resident Character Set - Generic Code Page

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