Soft Skills Curriculum

Technical competency alone does not guarantee professional

success. To succeed in today’s complex project environments, ‘People Skills’ are
essential for IT professionals. OTA’s Soft Skills seminars help IT consultants and in-
house personnel increase their overall effectiveness when dealing with the people and
organizational dimensions of projects. Case studies and project simulations ensure that
the skills carry over into real life applications.

Following is a list of OTA’s Soft Skills seminars and their outlines. Click on the
seminar title to see a brief description. Detailed outlines can be obtained by
communicating with OTA at : info@ota.ca

OTA seminars can be customized to meet specific professional development

requirements.

OTA's Soft Skills Curriculum:

• Fundamentals of IT Consulting
(An overview of the consulting role in enterprise projects)
• Advanced Consulting Skills
(Maximizing your value to your client)
• Selling IT Services
(A practical approach to customer engagement)
• Consultant Interview Skills
(Making your personal value proposition clear to the customer)
• Presentation & Communication Skills
(Maximizing your impact on project stakeholders)
• Negotiation & Conflict Management Skills
(Developing win-win project strategies)
• Project Leadership Skills
(Managing the people and organizational dimensions of your project)
• ERP Team Lead
(Improving your effectiveness as an ERP Team Lead)
• Situational Leadership
(Providing knowledge workers with the coaching they need)

Soft Skills Seminar DESCRIPTIONS:

Fundamentals of IT CONSULTING (1 day)

Description

This one-day workshop introduces newly hired consultants to the role(s) they can expect
to play in large IT projects. The focus is on fundamental consulting skills, such as
managing expectations, building trust, questioning and probing.

Objectives

• Define the skills that IT consultants need to develop for professional success
• Apply a process for establishing trust with colleagues and customers
• Understand the professional and ethical behaviors expected by customers
• Practice proven “survival skills” for consultants (i.e. “when and how to say “No”
and “I don’t know”)

Seminar Outcomes

• A clear understanding of the role and responsibilities of a consultant

• The opportunity to do a “skills self-assessment”
• More effective positioning of consultants on customer projects

*: To obtain a detailed outline of this seminar, contact OTA at: info@ota.ca

top

Advanced Consulting Skills (2 days)

Description

It takes more than product knowledge to make an effective consultant. Designed

specifically for professionals working on enterprise projects, this seminar allows
participants to expand their customer interaction skills and have a greater impact on
project success.

Interactive workshops, real-life examples and simulations focus on proven techniques to

maximize value to the project and the organization.
Objectives

• Understand where and how consultants can add value

• Understand the responsibilities and challenges associated with common
consulting roles
• Identify the typical organizational impacts of enterprise IT or process-driven
solutions
• Establish trust and rapport with key project stakeholders and partner organizations
• Provide opportunities for skills development and sharing of lessons learned
• Apply objection-handling and stakeholder analysis techniques

Seminar Outcomes

• Better management of customer expectations and improved customer satisfaction

• A stronger commitment to excellence as an IT consultant
• Better appreciation and management of project’s “people risks”
• The ability to have more influence with relevant stakeholders
• More harmonious relationships with partner firms

*: To obtain a detailed outline of this seminar, contact OTA at: info@ota.ca

top

Selling IT Services (2 days)

Description

Designed for Account Team members (sales professionals, lead consultants, project
managers, etc.) involved in the selling of IT services, this workshop helps participants
articulate a unique value proposition that meets the specific requirements of their
customers and prospects.

The processes, techniques and deliverables are complemented by lessons learned, best
practices, tips, tricks and simulations on services opportunities. Course materials can be
customized to fit with the organization’s existing sales methodology.

Objectives

• Understand the What, When and How of selling services

• Improve project success ratios
 • Achieve a better understanding of their role in a specific project context
• Increase familiarity and usage of structured sales methods, techniques and tools
• Understand the value of a repeatable, team-based process for selling professional
services
• Define the elements of a convincing value proposition
• Provide a technique for surfacing and aligning with buyer’s needs and
expectations
• Understand common services sales mistakes and take corrective actions
• Understand common opportunities for up-selling/cross-selling
• Apply effective questioning, probing and objection-handling techniques
• Build trust with internal colleagues and foster collaborative account ownership
• Understand how to set (and avoid) competitive traps

Seminar Outcomes

• Increased effectiveness of services sales teams

• Improved managerial visibility into services sales processes
• Ability to document, transfer and leverage best practices within the organization
• Help IT professionals contribute more effectively to the services sales process
• Improved customer satisfaction and repeat business

*: To obtain a detailed outline of this seminar, contact OTA at: info@ota.ca

top

Consultant Interview Skills (1 day)

Description

This highly acclaimed workshop helps IT and management consultants build up their
confidence and performance when being interviewed for consulting engagements.

Experienced instructors introduce a proven Interview Success Model (Connect /

Content /Convince), that participants can immediately apply to develop their own
reusable personal value proposition.

Heavy emphasis is given to practice and skills development; each participant being
involved in several simulated interviews, face-to-face and over the phone.

Objectives
 • Develop a reusable personal introduction and value proposition (Interview Cheat
Sheet)
• Apply techniques for dealing with objections and difficult questions
• Share and apply lessons learned for face-to-face and phone interviews
• Practice interviews and receive customized feedback from instructors and peers

Seminar Outcomes

• More confidence in interview situations (telephone and face-to-face)

• Increased consultant placement and utilization
• A better understanding of what to expect in interviews
• A better understanding of how to have an impact in interviews
• An “edge” over other candidates for the position

*: To obtain a detailed outline of this seminar, contact OTA at: info@ota.ca

This seminar is also available as an E-learning product. To view a demo: click here
top

Presentation & Communication Skills (2 days)

Description

Successful IT professionals have the ability to build rapport, transfer knowledge and
influence the client organization. This two (2) day seminar helps participants establish
credibility and communicate more effectively, both formally and informally, in project-
related situations.

Emphasis is on practice, with the participants delivering a variety of presentations in

various project contexts.

The seminar goes beyond presentation skills to address issues related to group
facilitation, consensus-building, objection-handling and resistance to change. The
approach used has the participants deliver several presentations in a variety of contexts
(i.e. sales support, project kick-off, etc.). Presentations are videotaped and each
participant receives group and individual coaching from the class and the instructor.

Objectives

• Improve communication and listening skills in both professional and personal

environments
 • Apply a simple model for researching the audience and structuring effective
presentations
• Learn to deal with nervousness and improve verbal and non-verbal skills
• Understand the differences between formal presentations and workshop
facilitation
• Achieving a greater impact on decision making

Seminar Outcomes

• The ability to make effective formal and informal presentations to a wide variety
of audiences
• Effectively manage negativity and deal with difficult questions
• A deep understanding of the process of influencing others and the knowledge of
how to structure communication to obtain maximum impact
• Improved leadership skills

*: To obtain a detailed outline of this seminar, contact OTA at: info@ota.ca

top

Negotiation & Conflict Management Skills (2 days)

Description

In today’s complex project environments, partnering is critical to success. However,

establishing successful partnerships, be it with customers, suppliers or team members,
calls for effective conflict and negotiation skills.

This workshop focuses on common project conflicts over scope, resources and
commitments. It introduces a simple framework that helps participants understand their
interests, as well the other party’s interests, and then determine the negotiation options
available to them.

Objectives

• Understand common sources of conflicts in large projects

• Differentiate between partnerships and customer/supplier relationships
• Recognize early warning signs of conflict
• Apply a checklist for defining your interests and your bottom line
• Apply a situational analysis model to determine conflict management and
negotiation strategies
• Understand how to effectively deal with competitive or avoidance strategies
 • Learn how to manage conflicts and find solutions in which all parties are winners

Seminar Outcomes

• Increased self-confidence and skills to manage interpersonal relationships

• Mastering of efficient negociation techniques
• Increased productivity while sustaining your energy level
• Capacity to facilitate change through negotiation
• Increased customer satisfaction and repeat business

*: To obtain a detailed outline of this seminar, contact OTA at: info@ota.ca

top

Project Leadership Skills (2-3 days)

Description

The seminar builds on the participants’ own experiences to review core project leadership
concepts, tasks, techniques and deliverables as they apply to large IT enterprise projects,
especially those involving enterprise software. Emphasis is on the leadership and people
skills expected of project managers and team leads.

Leadership skills are covered in the context of the phases of an IT project. The seminar
can also be customized to integrate/reinforce the organization’s existing project
methodology.

Common people and organizational risks at each phase of a project are described and
participants are given the opportunity to discuss proven preventive and corrective actions
for applicability to their own projects.

The organizational challenges of projects are also covered, such as: decision making,
fostering client ownership, managing expectations and the adoption of organizational
change. Participants are encouraged to assess their skills and produce a personal
development plan.

Objectives

• Define the leadership competencies today’s customers expect of project managers

and team leads
• Understand your preferred leadership style, and apply situational leadership
techniques
 • Define the specific leadership actions that need to be taken at each phase of the
project
• Apply a model for defining and assessing team member competencies
• Understand why and how to establish knowledge transfer contracts with
customers
• Practice a technique for delivering effective feedback to team members and
subordinates
• Understand how to incorporate organizational change management deliverables
into the overall project plan

Seminar Outcomes

• Higher morale and productivity of project teams

• Reduced conflicts with customers
• More structured approach to knowledge transfer with customer team members
• Awareness of personal leadership style and increased managerial flexibility
• Accelerated adoption of project deliverables by customers

*: To obtain a detailed outline of this seminar, contact OTA at: info@ota.ca

top

ERP Team Lead (2-3 days)

Description

This workshop focuses on the knowledge and skills required of senior IT consultants to
succeed in the role of Team Lead in ERP-led engagements. Overviews of the latest ERP
implementation methods, tools and templates are balanced with the leadership skills
necessary to guide mixed teams of ERP consultants, 3rd party contractors and customers.
Simulations and case studies prepare functional and technical team leads for the real-life
challenges they will encounter.

Objectives

• Describe the responsibilities and expectations for the ERP Team Lead role in the
management of ERP-led projects
• Understand and apply the resources available to ERP Team Leads to mitigate
common risks and ensure the consistency, quality and value of their deliverables
• Assess and practice leadership skills: teaming, coaching, communication,
negotiation and conflict management
• Share lessons learned and resources with peers
Seminar Outcomes

• Understanding the behavioral changes necessary to transition from a consultant

role to a team lead role
• Development of the skills needed to be an effective team leader
• Best practices for getting maximum team synergy

*: To obtain a detailed outline of this seminar, contact OTA at: info@ota.ca

top

Situational Leadership (1 day)

Description

This one-day workshop introduces the Blanchard Situational Leadership (SLII) model to
managers, providing opportunities to enhance communications, diagnosis and flexibility
skills. Because it opens up communications, SLII is especially effective when working
with knowledge workers, whether they be colleagues, subordinates or customers. SLII
invites individuals to teach managers about themselves and what kind of help they need
in order to develop their competence, motivation and confidence. The workshop also
introduces best practices and available resources for managing virtual teams in a
multicultural environment.

Objectives

• Assess their ‘preferred’ leadership or coaching style

• Apply a structured approach for assessing competence, motivational and
performance needs
• Understand the consequences of under and over-supervision in different contexts
• Be able to apply different leadership styles depending on the requirements of the
tasks at hand and the needs of the individual
• Practice a structured coaching approach to a variety of project situations
• Develop a common language for discussing people development challenges with
managers and peers

Seminar Outcomes

• The development of the skill of flexing your leadership style to be most effective
in any situation
 • An understanding of the team formation process and the skill to motivate virtual
teams to optimal performance
• The ability to analyze, diagnose and intervene when performance lags with
individuals or groups
• Knowing where to find resources for increasing the effectiveness of virtual teams
and dealing with cross-cultural communication challenges

*: To obtain a detailed outline of this seminar, contact OTA at: info@ota.ca

Improving Relationships with Good

Communication
How to Deliver a Message Effectively and Listen to the Sender
Read more: http://soft-skills-
development.suite101.com/article.cfm/improving_relationships_with_good_communicati
on#ixzz0RAKlXmT8

Effective communication is needed with a partner, at work and in general day to day
activity. Communication involves listening and sending a clear message.

Communication is about receiving and sending a verbal message. However, body

language as well as content of the message are important in the communication process.

Keys to Effective Communication

To be an effective communicator one must:

• convey a clear and unambiguous message to the listener

• be able to receive a message from someone without loosing that persons intent by
not interpreting it properly

Some of the reasons that communication is not effective Include:

• People are not listening to what is being said.

• The person is already formulating a response without listening to the message of
the speaker.
• The person is not focusing on what is being said.
• The message that is sent is too complicated and therefore open for
misinterpretation.

Why Communication Fails

Whether communication is with a partner, work colleague, boss or friend the principles
remain the same. It is easy to get caught up in a desire to be part of the conversation and
therefore to just jump in an interrupt the speaker. Often people do not let others finish a
sentence and jump to have their say. This leads to frustration on the part of the speaker
and perhaps an argument as the listener feels not listened to.

Practical Ways to Improve Communication

1. One should try and focus on what the other person is saying. It is easy to let one's
thoughts drift off and thus not really be listening to what is being said. If need be,
the speaker should ask a question if the listener has drifted off to make sure that
he did catch most of it and to clarify anything that may have been missed.
2. An effective listener is able to listen carefully to what is being said and without
presuming to know how the sentence finishes. Not giving in to the temptation to
speak during a pause can be a good way to improve communication. A pause may
not always be an invitation to the other person to speak.
3. As difficult as it may seem it cannot hurt to look at issues from someone else's
point of view. Considering other people's opinions may also be an exercise in
broadening one's horizon without compromising a different believe or opinion on
a topic.
4. In an argument it may be wise if a compromise can be found rather than
maintaining a position of winning. Compromise might lead to an improved
relationship and a better way forward to better communication skills.

Effort is Required for Effective Communication by Both the Sender and

Receiver of the Message

Sadly the communication process if fraught with difficulty. There is enormous room for
misunderstanding as messages get muddled when sent and received. The problems of
poor communication are missed opportunities, wasted effort, increase in stress and
confusion.

Read more: http://soft-skills-

development.suite101.com/article.cfm/improving_relationships_with_good_communicati
on#ixzz0RAL0IqSY

Soft Skills Training for Global Business

How to Use Cultural Dimensions in the Management of Diversity

© Nancy Longatan

Jun 2, 2009
In today's intercultural work places, management must take account of the dimensions of
culture in order to build a more productive work force.

North American cultures tend to value work places that have little or no hierarchy,
flexible rules and policies, room for individual development, and, in Canada, a socially
nurturing environment. In the USA workplaces with more orientation to personal
achievement and economic rewards are valued. These traits correspond to the cultural
dimensions identified by Geert Hofstede in his ground-breaking work “Culture’s
Consequences” [1].

Long-term Orientation

East Asian cultures influenced by Confucianism tend to value a long-term orientation;

that includes a high concern for relationships based on trust and mutual understanding,
with a correspondingly lesser emphasis placed on rules, policies and explicit frameworks
for different types of work.

These characteristics are also found in some Latin American and Northern European
countries, even without historical connections to Confucianism. According to Hofstede,
cultures with a long-term orientation tend to value thrift, adaptability, hard work and
persistence, while those without this emphasis place more value on maintaining tradition,
social prestige and a good use of leisure time [Hofstede, 2001, pg. 360].

Build Relationships Based on Trust

Not surprisingly, people from other cultures organize their social and work lives
according to their own values dimensions, and workers and workplaces in other countries
take account of different needs and concerns. A manager supervising a multicultural
workforce in today’s global business needs the so-called “soft” skills of understanding
the varying motivations of many actors and contacts.

Collectivism vs. Individualism

Cultures that place a lower value on individualism tend to look at the groups, clans,
ethnic groups and associations that a person is a member of in order to get to know that
person better. Hofstede observes that in such cultures, a high value is often placed on
harmony in the workplace, and colleagues are discouraged from open disagreement and
conflict.
Read more: http://soft-skills-
development.suite101.com/article.cfm/soft_skills_training_for_global_business#ixzz0RA
LI01Qd
Time Management Short Cuts
Quick and Easy Efficiency Tips for Managing Business Email
and Paper

© Joni Rose

Apr 27, 2009

If you are feeling overwhelmed by many documents piled up on your desk? These simple
time management techniques can help alleviate the workload stress.

The following time management short cuts will help you manage your time efficiently,
get ahead of your workload and start fresh when new work comes your way.

Full Email In-box

There is nothing more overwhelming than a full email in-box and more arriving every
minute. Try this simple technique at the end of a work day that should take about 30
minutes to an hour, depending on how many emails you have in your in-box.

Action Email Folder

Start by setting a timer for 10 minutes to quickly find emails you know you need your
attention as they contain actionable items. Create a sub-folder within your in-box folder
named Action and move emails that need your attention into this folder. If you are not
sure how to create a sub-folder, check your help menu, technical support person or ask
someone in your office to show you how.

Older Email Folder

Sort the remaining emails by date and file any emails older than two months old to an in-
box sub-folder named Older than [insert current date]. For most people, very few emails
that are older than a month or two still require your attention.

Sort Email Folder

For the last two months of emails still in your in-box, create a Sort folder and block and
move all remaining emails into this folder.
Read more: http://soft-skills-
development.suite101.com/article.cfm/time_management_short_cuts#ixzz0RALo9NJP

Meeting Icebreaker Exercises

Warm-up Activities for Business Events and Gatherings

© Joni Rose

Jun 29, 2009

Icebreaker exercises can help to reduce tensions and create a welcoming atmosphere to
allow for free flowing discussions.

Icebreaker exercises are often used to start workshops or at the start of the first session of
a course. Ice breakers are used to “…reduce tension and anxiety, to acquaint participants
with each other, to immediately involve the class in the course and to acquaint the teacher
with the class members,” according to W. Draves, author of the1984 article, "How to
Teach Adults" [The Learning Resources Network, Manhattan, Kansas].

Icebreakers can be quite complex activities that require a lot of preparation. However, a
simple question posed at the start of a meeting can help participants get to know their
fellow team or committee members and hopefully, have a good laugh to create a relaxed
mood.

Start by choosing a question that suits the group. If the group has a focus, then choose a
question that matches the focus to help the transition into the meeting agenda. For
example, if the meeting members are part of the social committee, try a question such as:

• What is your favorite type of birthday cake?

• What is the best present you either received or bought for someone?
• What would you want to be remembered for when you retire?

Other Icebreaker Questions

1. What animal (or colour) are you feeling like today and why?
2. Write a fortune cookie message that speaks about your philosophy of living.
3. What was the easiest $10 you ever made?
4. What was the best prize or award you’ve received?
Meeting Icebreaker Exercises Requiring Preparation or Extra Time

Surprising Fact

1. Each participant writes down a surprising, little known fact about their history.
2. The slips of paper are put into a hat or bowl.
3. Each person draws a paper and reads it aloud and everyone makes a guess whose
wrote the fact.

Read more: http://soft-skills-

development.suite101.com/article.cfm/meeting_icebreaker_exercises#ixzz0RAM3PyLo

What is Time Management?

Executive Functions Are Essential Skill for Employees

© Tracey Carter

Dec 16, 2008

Every employee needs time management skills to improve productivity. Learn what
cognitive skills are needed to create the executive function of successful time
management

Time management is an executive function. "Executive function" does not mean that the
skill is only needed by executives or upper level management. An executive function is
any cognitive activity that requires more than one mental or cognitive skill to perform.

Definition of Time Management

Time management is slightly different for everyone. The definition of time management
may change for an individual based on the role that individual plays within an
organization or workplace.

Generally speaking, time management is the ability to produce and follow a schedule,
meet deadlines, prioritize and minimize distractions and unimportant tasks. Time
management includes managing time wisely so that tasks and projects can get done
efficiently and effectively. Managing time wisely requires several cognitive skills.
Cognitive Skills for Time Management

Time management requires a variety of cognitive skills:

• Visual processing
• Sustained attention
• Divided attention
• Short-term memory
• Long-term memory

Visual Processing for Time Management

Employees and individuals may manage time in different ways, but nearly every aspect
of time management requires the use of a schedule or calendar. Schedule or calendars are
visual representations of how time is being spent, or how time will be spent in the future.

Ads by Google

Personal Task Management

Organize your personal goals, projects and tasks.Try 45-day trial
www.mylifeorganized.net
Memory Improvement Games
Improve memory with scientifically designed games. Free trial
www.lumosity.com

To make the most use of these visual representations of time, a high degree of visual
processing is necessary. Daily, weekly, monthly and yearly calendars are all charts of
time. These visual representations of time are typical in the office or workplace.

Visual processing skills will allow individuals to decide which style of calendar or
schedule is best for him or her. Upper management executives or sales people meeting
with individual clients may find that a daily calendar is best as this allows them to see
time in fifteen minute, half hour, or whole hour increments. Administrative assistants or
project managers may find that a weekly or monthly calendar suits them best to organize
their projects and deadlines.

Without the cognitive skill of visual processing, individuals may find it difficult to select
the best type of calendar or planner for them. Being able to visual time allows employees
to select the type of calendar that is best suited for them, as well as allowing them to see
time and plan out their workdays effectively.

Sustained Attention for Time Management

Sustained attention is essential for time management as it allows individuals and
employees to focus on the task at hand. The ability to focus on one task for a length of
time allows projects to be completed and distractions to be minimized.

Sustained attention allows the important projects to be focused on, while allowing lesser
tasks and jobs to be prioritized for later completion or delegated to a colleague or co-
worker.

While multi-tasking is an important skill for many employees there are many projects
that require sustained attention to complete. Without the cognitive skill of sustained
attention tasks may go uncompleted and projects may go unfinished.

Sustained attention with time management helps provide follow through, thoroughness
and completeness to an employee's tasks.

Divided Attention for Time Management

While some individuals and employees benefit more from sustained attention, some roles
demand divided attention to be used for better time management. Project managers
overseeing several concurrent projects, as well as receptionists and administrative
assistants creating documents, monitoring phones and greeting visitors need divided
attention to proceed through their workday efficiently.

Using divided attention to improve time management in these roles is critical. Divided
attention allows an employee to multitask while still prioritizing and meeting deadlines.

Divided attention is the cognitive skill or ability to focus on more than one task at a time
and simultaneously complete both tasks.

Short-Term Memory for Time Management

Short-term memory is the ability to remember information over a brief period of time.
This cognitive skill is crucial to time management because it allows an employee to
remember the details of a new task, meeting or deadline for long enough to add it to his
or calendar.

While the cognitive skill of short-term memory may not seem important, keep in mind
that it is extremely difficult to improve time management without an accurate schedule or
calendar. If items are left off of the calendar, projects may not be completed and
deadlines may be missed.

The short-term memory cognitive skill is absolutely essential for improved time
management.

Long-Term Memory for Time Management

Long-term memory is yet another important cognitive skill for time management. Long-
term memory is the ability to retain information beyond thirty minutes.

Long-term memory is important for time management because it allows an employee to

remember what needs to be completed throughout the course of a day. While it is best to
always have a calendar in an easily accessible or highly visible spot, this is not always an
option in the workplace or office. Utilizing long-term memory to remember what is on
the calendar throughout the course of a day is essential to time management.

Long-term memory is the cognitive skill that allows meetings and deadlines to not be
forgotten about after the calendar is looked at in the morning.

Ways to Improve Time Management

Ways to improve time management include:

• Keeping a time journal

• Updating calendars frequently
• Setting alarms and reminders for meetings and deadlines
• Looking at the calendar immediately upon arriving at the office
• Using only one calendar or planner rather than multiple ones
• Improving the cognitive skills that influence time management

Improving Cognitive Skills for Better Time Management

The cognitive skills needed for time management can be improved in a variety of ways.
Employees may improve these skills by working with a mentor or coach, using computer
software to improve memory and attention skills, reading books on cognitive psychology,
and playing video games designed to increase cognitive function.

By combining training in the cognitive skill areas of visual processing, sustained

attention, divided attention, short term memory, and long term memory with more
traditional methods of improving time management employees will experience an
increase in personal productivity.

Read more: http://soft-skills-

development.suite101.com/article.cfm/what_is_time_management#ixzz0RAMKBYKf

Resources for Improving Time

Management
Books, Websites and Other Sources to Increase Productivity

© Tracey Carter

Dec 30, 2008

Increased productivity can be achieved with improved time management skills. This
article presents a variety of sources to improve time management.

Time management is an essential skill for both academics and professionals. Both fields
require a high level of personal productivity and one way to increase productivity is to
improve time management skills.

Improved time management skills allow employees to complete tasks and projects faster,
multi-task and work on more than one project or assignment at a time, and achieve an
ideal work life balance.

Time management skills can be improved in a variety of ways using a myriad of sources.
Books, websites and other sources offer suggestions, exercises, inspiration and
knowledge to help employees, executives and professors improve time management and
experience a higher level of productivity.

Books for Better Time Management

Books about time management can be found in a variety of genres:

• Self-Help
• Psychology
• Business
• Motivational

Time management books belong to all of the above listed genres. It is difficult to label
time management as any one of these genres in particular as it is an amalgam of all of the
above. Also, because time management is an executive function, it relies on the
development of several cognitive skills.

Read more: http://soft-skills-

development.suite101.com/article.cfm/resources_for_improving_time_management#ixzz
0RAMSGnSb

http://soft-skills-development.suite101.com/articles.cfm/feature_writers (Collect 101

articles on soft skills)