Serina Gummert | Marketing Manager

serina.gummert@we-conect.com

Survey
Report 2014
Social Business Collaboration Trends & Forces
Platform Integration & Management | Virtual Teams & Communities | Unified Communications &
Video Collaboration | Metrics & Business Value
 Community | Knowledge | Platforms | Applications | Social

SURVEY RESPONDENT CHARACTERISTICS

• Sector Overview
• Environment of the Respondents
• Business Size Background

USER EXPERIENCE
• Departmental Involvement & Ownership
• Roles Forming up Intranet Teams
• Full Time Equivalents of Intranet Team Roles
• Processes Facilitated by Digital Platforms
• Size of Digital Platforms
• Meeting Targets with Digital Platforms

COLLABORATION TRENDS & FORCES

• Factors Influencing Digital Platform Performance
• Factors Hampering Digital Platform Performance

http://collaboration2014.we-conect.com Copyright by we.CONECT Global Leaders GmbH | no reproduction without permission 2

 Community | Knowledge | Platforms | Applications | Social

SURVEY RESPONDENT CHARACTERISTICS

• Sector Overview

16% 15% 15%

14%

12% 11%
10%
10%

8%
8% 8%
6% 6%
6% 5%
4% 4% 4%
4%
3%
2% 1%

0%

http://collaboration2014.we-conect.com Copyright by we.CONECT Global Leaders GmbH | no reproduction without permission 3

 Community | Knowledge | Platforms | Applications | Social

SURVEY RESPONDENT CHARACTERISTICS

• Environment of the Respondents

Number of Regional Offices Current Position of Respondents

up to 5 51%
more than
50 offices offices
44% 30%

28%

9%
6% 6%
6 - 20
offices
15%
Project Manager / Associate
21 - 50 Manager
offices Senior Manager / Leader / Head Of
11% Managing Director / Board Member
Other

http://collaboration2014.we-conect.com Copyright by we.CONECT Global Leaders GmbH | no reproduction without permission 4

 Community | Knowledge | Platforms | Applications | Social

SURVEY RESPONDENT CHARACTERISTICS

• Business Size Background

38%

21%
15%
12% 12%

2%

up to 200 201 - 1.000 1.001 - 10.000 10.001 - 50.000 50.001 - 100.000 more than 100.000
employees employees employees employees employees employees

http://collaboration2014.we-conect.com Copyright by we.CONECT Global Leaders GmbH | no reproduction without permission 5

 Community | Knowledge | Platforms | Applications | Social

USER EXPERIENCE
• Departmental Involvement & Ownership

Who is the process owner

28% of the project?
21%
18%
12%
10%
5% 4% 2%

http://collaboration2014.we-conect.com Copyright by we.CONECT Global Leaders GmbH | no reproduction without permission 6

 Community | Knowledge | Platforms | Applications | Social

USER EXPERIENCE
• Roles Forming up Intranet Teams

Intranet Teams
Content / Editor(s) 71%

IT Manager(s) 59%

Intranet Manager(s) 49%

Community Manager(s) 44%

Knowledge Manager(s) 40%

User Experience
Designer(s) 24%

Other 12%

http://collaboration2014.we-conect.com Copyright by we.CONECT Global Leaders GmbH | no reproduction without permission 7

 Community | Knowledge | Platforms | Applications | Social

USER EXPERIENCE
• Full Time Equivalents of Intranet Team Roles

60% Content Managers /

Number of Full Time Positions Editors

Knowledge Managers
50%

Community Managers
40%
Social Collaboration
Managers
30%
Intranet Managers

20% IT Managers

User Experience
10% Designers:

Other Related Managers

0% / Responsibles
none less than 1 1 2-5 6 - 10 more than 11

http://collaboration2014.we-conect.com Copyright by we.CONECT Global Leaders GmbH | no reproduction without permission 8

 Community | Knowledge | Platforms | Applications | Social

USER EXPERIENCE
• Processes Facilitated by Digital Platforms

Project
Collaboration
Internal 60%
Communications
83% Knowledge
Management
57%

Processes
External
Communications
48%

Innovation Community
Crowdsourcing
Building
34%
HR 51%
37% Other
6%

http://collaboration2014.we-conect.com Copyright by we.CONECT Global Leaders GmbH | no reproduction without permission 9

 Community | Knowledge | Platforms | Applications | Social

USER EXPERIENCE
• Size of Digital Platforms

Access to the Digital Platforms Amount of Content Contributors

More Than
More than 100.000 employees 5% 1.001
Contributors
Up to 100
501 - 1.000 Contributors
50.001 - 100.000 employees 5% Contributors
10%
10.001 - 50.000 employees 14% 8%

1.001 - 10.000 employees 41%

23% 59%
201 to 1.000 employees 18%
101 - 500
Contributors
Up to 200 employees 18%

http://collaboration2014.we-conect.com Copyright by we.CONECT Global Leaders GmbH | no reproduction without permission 10

 Community | Knowledge | Platforms | Applications | Social

USER EXPERIENCE
• Meeting Targets with Digital Platforms

Enhanced Collaboration
Community Building
Internal ‘Pin Board’
for Corporate Information
Company Storytelling
& Communication Systematic Storing
of Documents
Support Co-Workers
in Daily Tasks Easier & More
Efficient Reporting

Knowledge Sharing Team Coordination

People Recruitment

Satisfaction with Performance of Digital

Platforms with Respect to Targets
1: not satisfied, 5: extremely satisfied

http://collaboration2014.we-conect.com Copyright by we.CONECT Global Leaders GmbH | no reproduction without permission 11

 Community | Knowledge | Platforms | Applications | Social

COLLABORATION TRENDS & FORCES

• Factors Influencing Digital Platform Performance

Budget
60%

50%

40%

30%

Other 20% User Adoption

10%

0%

Digital Platform
Performance

Community
Content Provision
Management

http://collaboration2014.we-conect.com Copyright by we.CONECT Global Leaders GmbH | no reproduction without permission 12

 Community | Knowledge | Platforms | Applications | Social

COLLABORATION TRENDS & FORCES

• Factors Hampering Digital Platform Performance

Corporate Culture 52%

User Adoption 38%

Technology Integration 35%

Budget 32%

Usability 29%

Support / Cooperation with other Units 24%

Content Provision 23%

Digital Platform
Usablity 13% Performance

Community Management 13%

C-Level Support 13%

http://collaboration2014.we-conect.com Copyright by we.CONECT Global Leaders GmbH | no reproduction without permission 13

 Community | Knowledge | Platforms | Applications | Social

we.CONECT YOU & YOUR PEERS

The Social Business Collaboration 2014 taking

place from September 29 - 30, 2014 at the Kosmos
Cinema in Berlin, Germany, is gathering 150
professionals to one of the leading events on Social
Intelligence & Business Collaboration.

In more than 45 interactive sessions, global

leading professionals share their experience and
best practices in social collaboration, discuss the
pressing challenges of the enterprise 2.0 and brand
new approaches in the field of platform integration &
management, virtual teams & communities, unified
communications, video collaboration, metrics and
business value … more

Social Business Collaboration 2014 – Show Highlights: You may also be interested in:
• Expert Speaker Line-Up • Disruptive Tech & Innovation Minds 2014
• Official Program & Sessions • Intra.NET Reloaded 2015
• Unique Networking & Format • Social Business Collaboration 2015

we.CONECT Global Leaders GmbH

Gertraudenstraße 10-12 | 10178 Berlin, Deutschland / Germany
Telefon: +49 (0)30 52 10 70 3 - 0 | Fax: +49 (0)30 52 10 70 3 -30
Email: info@we-conect.com | www.we-conect.com

http://collaboration2014.we-conect.com Copyright by we.CONECT Global Leaders GmbH | no reproduction without permission 14