One-day masterclass ONLY

27 January 2010
Rydges World Square, Sydney
$795 + GST

A Leader’s Guide to K nowledge M anagement:

Drawing on the past to enhance future performance

Masterclass facilitators:
John P. Girard
Associate Professor,
Minot State University All masterclass
delegates will
receive a copy of
“A Leader’s Guide
to Knowledge
Management”
JoAnn L. Girard
Co-founder and Managing Partner,
Sagology

This masterclass will provide a trusted environment in which you may:

ƒƒ Critically review first and second generation knowledge management projects

ƒƒ Consider the future knowledge needs of your workforce
ƒƒ Review knowledge management concepts through the lens of the next generation
ƒƒ Assess the business value of emerging knowledge management trends
ƒƒ Learn from others’ knowledge management successes and failures

Supported by:

Official Media Partner: Produced by:

ww w. ar kgr oupaustralia.co m .a u
 Please note: Due to
the interactive nature
of this event numbers
are strictly limited

A Leader’s Guide to K nowledge M anagement:

Drawing on the past to enhance future performance

Why is this masterclass relevant to you?

Today when most executives consider the intellectual capital of their organisation, they focus on the
present. They seek tools and techniques to exploit their organisational knowledge for some immediate
gain. There is an emerging shift in thinking that will provide a lasting competitive advantage—the shift
is from the present to the future. A Leader’s Guide to Knowledge Management: Drawing on the Past to
Enhance Future Performance is unique in that it focuses on what executives should be doing now (or
soon) to ensure the next generation of organisational leaders know what we knew. In other words, are
we creating organisational memories today which will be useful to the next generation of leaders? Will
today’s baby-boomer based practices pass the test of time? Are our current processes the most relevant
ones for the next generation of organisational leaders?

Who should attend?

ƒƒ Knowledge Managers ƒƒ Change Managers ƒƒ Communication Managers

ƒƒ Know How Managers ƒƒ Quality Improvement Managers ƒƒ Business Analysts
ƒƒ Knowledge Workers ƒƒ Organisational Development Managers ƒƒ Team Leaders seeking to harness
ƒƒ Knowledge Analysts ƒƒ Innovation Managers knowledge within their business
ƒƒ Knowledge Improvement ƒƒ Knowledge Development Managers
Managers ƒƒ Knowledge Architects

About your
Masterclass facilitators:
John P. Girard, Ph.D. is an Associate Professor of Management at Minot State University where
he is actively engaged in knowledge management research. In 2004, whilst acting as Director of
Knowledge Management at National Defence Headquarters in Ottawa, John retired from the Canadian
Forces at the rank of Lieutenant-Colonel after 24 years of service. Throughout his military career, John
had the pleasure of serving in a variety of command and staff positions in Canada, the United Kingdom
and Germany, gaining experience as a leader, trainer, policy officer, human resource manager, and
project manager in the public sector environment.

John P. Girard
Associate Professor,
Minot State University
JoAnn L. Girard
Co-founder and Managing
Partner, Sagology
John has written more than 25 articles and chapters for peer-reviewed or trade journals, magazines
and books. John’s first book was an edited volume entitled Building Organizational Memories: Will you
know what you knew? published by IGI Global in 2009. John is the lead author of A Leader’s Guide to
Knowledge Management: Drawing on the Past to Enhance Future Performance, published by Business
Expert Press in June 2009. John speaks regularly on the subject of knowledge management. He has
spoken in the United States, Canada, Europe, Asia, Africa, Australia, and South America at such events
as KM Australia, KM Asia, KM World, APQC’s Knowledge Management Conference, InfoVision (India)
and the World Congress on Intellectual Capital. For more information see www.johngirard.net
JoAnn L. Girard is the Co-founder and Managing Partner of Sagology (www.sagology.com), a firm
that focuses on connecting people with people to collaborate and share knowledge. She has worked
on a variety of knowledge intensive research projects that considered issues such as information
anxiety, enterprise dementia, and organisational memories. Prior to forming Sagology, JoAnn was
Co-founder of two successful technology companies. Before entering the high-tech arena, JoAnn
worked in the travel industry and as a school librarian. The experience she gained in these
information-intensive positions proved especially valuable as she considered the knowledge
challenges confronting executives today. At present, JoAnn and John are writing a follow-on book
entitled A Leader’s Guide to Knowledge Management: Social Media Strategies for Building Real
Competitive Advantage, which will be available from Business Expert Press in early 2010.
 We d n e s d a y, 2 7 J a n u a r y 2 0 1 0
8.45 Registration and refreshments

9.15 Introduction and welcome

John and JoAnn will introduce the masterclass objectives and discuss how the day will proceed. Attendees will
have the opportunity to participate in a brief ‘getting to know you’ exercise, so that everyone is familiar with fellow
attendees’ backgrounds and what they hope to achieve from the masterclass.

PAST

9.30 Drawing on the past

We start with a concise overview of knowledge management: its genesis, the theory of knowledge, and the types of
knowledge that exist. Though introductory in nature, this opening session forms the foundation from which we will
explore the exciting domain of knowledge management.

10.30 Morning refreshments and networking

PRESENT

10.45 Leading today’s knowledge workers

Together we explore some of the successes and failures during the past two decades as baby-boomer executives
struggled to develop effective ways of sharing what their organisations know. A review of projects suggests that many
first-generation knowledge management projects were based on collecting and classifying information. Second-
generation knowledge management projects shifted the focus to codifying tacit knowledge and combining explicit
knowledge to create new knowledge.

12.30 Networking lunch

FUTURE

1.30 Enhancing future performance

This interactive session focuses on emerging ideas that show great potential. Today we are seeing some very
promising results from third-generation knowledge management projects, which focus on connecting people and
facilitating collaboration. Some pioneering organisations are now reaping the benefits of using social media tools
such as wikis for collaboration and commercial social networking tools, for connecting people. These emerging
tools and techniques provide flexible, agile, and intuitive solutions for connecting people with people and facilitating
coordination, communication, and collaboration.

3.00 Afternoon refreshments and networking

3.15 The future is just a day away

As our organisational leaders look to the future, what changes should they expect? How will they lead their
organisations into this uncharted territory? What should leaders be doing today to ensure the next generation of
leaders know what they need to know? We conclude our examination of knowledge management by gazing into a
crystal ball and pondering about the future.

4.30 Wrap-up and after action review of masterclass

Ask the experts

Attendees are invited to submit specific knowledge management challenges that they would like to
have addressed during the masterclass.

Please email your challenges to arootes@arkgroupasia.com at least one week prior to the
masterclass. If you do not want your organisation identified, use a pseudonym such as BigBankCo,
or SmallRetailCo to indicate the industry involved and the size of the organisation.
 AG-WEB
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A Leader’s Guide to
Knowledge Management
27 January 2010, Rydges World Square, Sydney

Masterclass
o $795 + 10% GST = $874.50 state postcode

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Delegates Receive $200 off the price of Arthur Shelley’s

KM Report Offer Report “Being a Successful Knowledge Leader

For more details on this report including an executive summary CLICK HERE

Being a Successful Knowledge Leader

o $495 $295 + GST

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