RUI MAGALHES

Madrid ! Spain
+34 619 618 792 / +351 91 7195135
rmmaga@hotmail.com

Rui Magalhes +34 619 618 792 / +351 91 7195135 Page 1 of 3

Follow the link for detailed profile information http://pt.linkedin.com/in/rmmaga


Senior Director for Business, Technology and Operations (CxO)

Innovative and visionary senior executive (MBA) with over 20 years of experience
defining, developing and executing business strategies. Successful in diverse industry
environments during all cycles of business, including start-up, high growth,
downturns, turnovers and acquisition integration. An established record as a leader &
business partner who collaborates with other executives to use technology to
transform and simplify business processes while delivering bottom line measurable
added value. With demonstrated success directing business transformation in global
organizations.


Track record of bringing clarity and direction to strategic business decisions enabling immediate savings
and assuring future, profitable business growth. Building, leading, motivating and directing teams of up
to 40 employees and managing annual budgets of several million euros. Change agent with a legacy of
delivering high-impact projects producing outstanding business results. Deep experience in leading
cohesive teams, planning and implementing enterprise information systems to support both distributed
and centralized business operations with robust knowledge across infrastructure, service delivery and
applications. Significant experience in outsourcing and contract management. An energetic and strong
leader with a passion for people development and proved track record to engage and inspire the
organizations giving an excellent contribution, driving growth, innovation and stability.

Industry Exposure:

Online Gambling and Gaming ! Higher-Education (University) ! Tourism and Entertainment (Hospitality & Casinos)
Telecoms ! Services ! Distribution: FMCG & FMCE ! Retail (Stores and e-Commerce)
Healthcare (Medical Care & Clinics) ! Engineering and Construction ! IT/IS
CORE COMPETENCIES
Business
! Strategy w/ Strong Business Acumen ! Sales & Business Development ! Team Building & Leadership
! Business Processes & Management ! Mergers & Acquisitions ! Budget Management (P&L)
! Communication Skills (Tech & Business) ! Process & Quality Improvement ! Online Gambling and Gaming
! Contract Negotiation & SLAs Management ! Retail and Supply Chain ! Casinos (Startup & Operations)
! Change & Transformation Programs ! Project Management ! e-Commerce (B2B & B2C)

Technology
! IT/IS Strategy Definition & Execution ! IT/IS Architecture (incl. virtual) ! Retail Systems (POS)
! IT Security & Business Continuity ! Applications Integration ! Networks & Infrastructures
! ITIL (IT Service Management) ! Hands-on problem solving ! Cloud Computing
! ERPs / CRMs / Software Development ! Collaboration Networks (VoIP) ! Telecoms (Operator & Services)
PROFESSIONAL EXPERIENCE
Chief Operating Officer (COO) / Operations Director:
MEDIATECH SOLUTIONS, Spain, U.K., Serbia and Malaysia
http://www.mediatechsolutions.es/
2013 - 2014
As Head of Operations I was responsible for the day-to-day operation of the delivery and development of clients products
and services of Mediatech an IT company with vertical consulting and software solutions for the Online Gambling and
Gaming markets (both on-premises and cloud - SaaS/PaaS). Driving continued definition and transformation of these
critical capabilities. Additionally, I take charge of a set of products and service delivery teams (IT, DBA, DCIM, Support,
PPM and Client Partners) and have overall management of around twenty people (six of them team leaders). As part of the
BoD and management team I am also tasked with achieving improvements in quality, efficiency, customer satisfaction
while in turn improving financial contribution, including consulting, sales and business development activities.
Delivered results by the implementation of a new operational strategy supported on team reorganization, new systems,
business processes and methodologies:
Clients: Working directly with clients C-Levels achieved substantial improvement on client trust and satisfaction,
resulting on 100% client retention while increasing per 20% the customer base and 31% on the 1
st
year sales
(representing an 80% sales growth on the following 3 years contracts under my division);
Service: Drastically reducing the number of P1 and P2 with 100% SLA accomplishment (response and resolution);


RUI MAGALHES

Madrid ! Spain
+34 619 618 792 / +351 91 7195135
rmmaga@hotmail.com

Rui Magalhes +34 619 618 792 / +351 91 7195135 Page 2 of 3

Programme and Project Management: Implemented PM methodologies and best practices (PMP) along with Agile
based development (Scrum) with a product delivery rate around 85% on time, on budget and at quality;
Deployment and Configuration: Increase of efficiency to 95% of new releases delivered within the agreed time.

DIRECTOR OF ICT: UNIVERSITY OF ALGARVE, Faro, Portugal
http://www.ualg.pt/
2011 - 2013
Overall responsibility for the IT strategy and operations of the University supporting circa 10.000 students, over 700
academics, 250 researchers and 500 other employees in four campuses which incorporate 8 faculties, institutes and
schools.
Interim recruited by the Rector to solve all IT issues carrying negative impact on the organization. Delivered results
through the definition and implementation of a strategy, which aligns IT with the University objectives:
Team restructuring based in core areas and competences: Supervising three managers and 37 employees;
Effected a 22% reduction in contract costs by major renegotiation (Licensing; Telecommunications and others);
New infra-structure architectures: Wi-Fi, BYOD, VoIP; IT Security and cloud (both public Office365 and private);
New software development program (scrum agile framework), including consolidating 35+ applications into a
new Academic Life-Cycle Management System and implementing a SAP ERP platform.

DIRECTOR OF INFORMATION SYSTEMS AND COMMUNICATIONS:
ESTORIL-SOL GROUP, Portugal, Macau and Hong-Kong
http://www.casinoestoril.pt/
http://www.casinolisboa.pt/
2005 - 2011
Defined the IT strategy and managed the operations of Estoril-sol group, running the two biggest Casinos in Europe with
more than 3 million costumers per year, supported over 1.500 users in two casinos and one hotel. Supervised a team of
10+ employees and 30+ contractors.
Recruited by the CEO to restructure a failing IT Division and to build all the IT for the new Casino Lisboa which, in two
years, doubled the group annual revenue from 100M! to 200M!. This resulted in a highly complex 24x7 operating
environment and IT footprint delivered results in all areas, specifically:
Transformed a disorganized scenario in to a perfect 24x7 operation, truly running on a cruise mode, based on
state of the art technologies, providing excellent service and perfectly aligned with the business;
Casino Lisboa construction (112M!) with innovative solutions, Start-Up and Operations within time and budget;
Have reduced the IT budget needs in more than 20%, even running two casinos instead of one;
Successfully procured and implemented several software solutions, including Microsoft Dynamics ERP & BI.

DIRECTOR OF INFORMATION SYSTEMS AND COMMUNICATIONS:
FINANTEL/ENSITEL GROUP, Portugal and Brazil

1999 - 2005
Defined the IT strategy and managed the operations of Finantel/Ensitel group, a 50M! telecommunications supplier,
present in all value-chain (Import, Distribution, Retail and Service), supported over 1.000 users in 5 headquarters, 2
warehouses, and 170+ stores across two countries, supervised six managers and over 20 employees.
Recruited by the CFO in 1999, primarily as an IT Specialist, with the goal to restructure the ERP system and deliver
innovative solutions to the retail business, including, starting-up e-commerce operations. Due to the success of the
system implementations, after less than two years the CEO invited me to join the holding executive board as IT Director.
The group has tripled in size in two years, growing through expansion and M&A. This resulted in a highly complex
operating environment and IT footprint delivered results in all areas, specifically:
Defined strategy to streamline global operations while improved IT infrastructure efficiencies, and consolidated
ERP systems to Lawson/M3-Movex platform (included an innovative project that connected all stores online with
the ERP) part of new leadership team seeking value and synergy from acquisitions, while drove organic growth;
Leveraged IT as a strategic investment to drive business value, in increased sales (cross selling and upselling),
improved cash flow (inventory control) and customer service (on time delivery, delivery accuracy). Implemented
an IT governance process to ensure business leader alignment with priorities, resource allocation and spending.
Successfully designed and implemented e-commerce platforms, both, B2C and B2B;
Successfully rolled-out the group retail expansion from 25 stores to 170+ stores: Portugal Company stores
(100+) and franchising stores master (20+); Brazil Company stores (50+).

MEMBER OF THE ITIL EVENTS WORKGROUP: itSMF PORTUGAL, Portugal 2003 - 2005

GENERAL-MANAGER (CO-FOUNDER AND CO-OWNER): AMICOMP, Portugal 1993 - 2004

IT MANAGER: OBRECOL (ACS GROUP), Portugal and Spain 1994 - 1999

SYSTEMS ANALYST AND PROGRAMMER: URONDA/British Hospital, Portugal 1991 - 1992

IT MANAGER: SOPOL (GTM GROUP), Portugal and France 1990 - 1994



RUI MAGALHES

Madrid ! Spain
+34 619 618 792 / +351 91 7195135
rmmaga@hotmail.com

Rui Magalhes +34 619 618 792 / +351 91 7195135 Page 3 of 3

IT TRAINEE: JAGUAR (DISTRI GROUP), Portugal and Spain 1990 - 1990
EDUCATION
Management Ph.D. candidate, Lisbon University Institute (ISCTE-IUL) 2
nd
year completed.
EDAMBA Summer School 2012 (European Doctoral Programmes Association in Management and Business Administration)
Master of Science in Management (MSc), Lisbon University Institute (ISCTE-IUL)
Post-MBA Programs, The Hass School of Business, University of California Berkeley and Knight Management,
Graduate School of Business, Stanford University, USA.
MBA, Lisbon University Institute (ISCTE-IUL), EAE Barcelona-Spain, IIMB (Indian Institute of Management Bangalore)
Honors: Top Executive Master awarded as the best student in the MBA class (2008-2010 edition).
Bachelor (licentiate) in Corporate Finance, Higher Education Institute of Accounting and Business Management
(ISCAL), Lisbon, Portugal
Technological and Professional degree in Computer Science for Management, Lisbon, Portugal
IT Industry certifications: MCSE; MCP; PS Systems Security; IEFP IT Trainer (SNCP/CAP); ITIL.
Other relevant Training: Project Management - PMI/PMBOK; AERLIS business graduation (Portugal and Italy); CCNA.
Languages: native Portuguese; fluent English (IELTS score: 7.5); fluent Spanish; conversational skill for French and
Italian.

KEY TECHNOLOGIES EXPERIENCE
OS: Microsoft, Pick, Unix, IBM AS400, Linux, Mac OS
DEV: .Net, C#, Pick, RPG, Cobol, VB, Html, CSS, PhP, Perl Integration: EDI, API, Webservices,
DB: MS SQL, MySQL, Pick, Oracle, DB2,
N&S: Cisco (switching, routing, IP, Firewall, Collaboration), Siemens, Packeteer, Websense, Symantec, CheckPoint,
Veritas, CSA, Sybari, (LAN, WAN, MAN, PPCA, FDDI, ISDN, VoIP, OCS, AV, WiFi, LTOs, Backups)
V&S: VMWare (ESX, SRM, vCloud), EMC, Dell, HP, Sun, IBM (SAN, NAS, )
ERP: SAP ECC 6, Movex/M3, Microsoft Navision; Microsoft Dynamics, GES400, microsiga,
CRM: Sugar, Siebel, Remedy
CMS: Drupal, Umbraco, Joomla,
BI: Jasper, Qlikview, Microsoft, OFA
Cloud: AWS, Office 365, Google, Azure, CDNs
Others: PoS, ATM, APT, SAS, Jira, Confluence, Easyvista, BMC, Sysaid, Exchange, SharePoint, SCOM, SCCM, Lync, TFS,
SMS, RightFax, Systimax and Several OpenSource solutions