About MySavings Rewards

What is the time span for the MySavings Rewards Program ?

There is no time span for the MySavings Rewards Program. You can earn reward points for your
transactions, investments and activations done after the launch of the program. However bank
reserves the right to modify the program parameters as well as withdraw the program at any given
point of time.
From when can I start earning reward points ?

Reward points for MySavings Rewards program shall be given for all eligible transactions(mentioned
in the program) carried out on or after September 1st, 2012.
Which are the products where I can earn reward points ?

There is wide range of products where you can earn reward points. They include:
Transaction related: Family Banking, Online Shopping (payments through Internet Banking),
shopping on iMobile, bill payments through Internet Banking, Internet Banking and iMobile
activation, Travel Card, Outward Remittance.
What are the maximum points I can earn in a month in this
Program ?

Please refer the table below:

Transactions Details Points* Limit
Activate Internet
Banking
For first time login
100 Points for
first time login
only
Points earned only
once
Shop online with Minimum transaction value >= Rs. 1 Point for every 100 Points per
Transactions Details Points* Limit
Internet Banking 200 Rs. 100 spent transaction;
800 points per month
Set Auto Debit for
Home Loan
On successful EMI Payment for
ICICI Bank Home Loan through
Auto debit on ICICI Bank Savings
Account
10 Points per
lakh of loan
800 Points per month
irrespective of the
number of loans
Pay bills with
Internet Banking
For every bill over Rs. 200 paid
online via ICICI Bank Internet
Banking
10 Points for
every bill paid
100 Points per month
Set Auto Debit for
RD
For every successful debit on your
ICICI Bank Savings Account for RD
10 Points for
every successful
debit
100 Points per month
Activate iMobile For first time login
100 Points for
first time login
only
Points earned only
once
Shop on iMobile
Minimum transaction value >= Rs.
200
1 Point for every
Rs. 100 spent
100 Points per
transaction;
800 Points per month
Add members to
Family Banking
To add / link an existing account or a
new account to family banking
400 points per
addition
800 Points per month
Activate iDirect
Account
For iDirect account activation
100 Points for
account
activation
Points earned only
once
Set Auto Debit for
Auto Loan
On successful EMI Payment for
ICICI Bank Auto Loan through Auto
debit on ICICI Bank Savings
Account
10 Points per
lakh of loan
800 Points per month
irrespective of the
number of loans
Set Auto Debit for
Personal Loan
On successful EMI Payment for
ICICI Bank Personal Loan through
Auto debit on ICICI Bank Savings
Account
10 Points per
lakh of loan
800 Points per month
irrespective of the
number of loans
Shop with Debit
Card
For every offline transaction
Up to 10 Points
for every Rs. 200
spent
Points are as per Debit
card reward point
program
Are there any charges applicable for MySavings Rewards
Program ?

No, currently there are no charges applicable for the program.
Do I need to register for the program?

No registration is required for participating in the MySavings Rewards program. PAYBACK points
start accruing for all eligible transactions, on or after September 1st, 2012.
I have opened my saving account last month, am I eligible for
the MySavings Rewards program ?

Yes, the MySavings Rewards program is applicable for all new as well as old Savings Accounts
customers.
I have an ICICI Bank Current Account, am I eligible to earn
PAYBACK points on transactions done from my Current
Account?

Currently the ICICI Bank MySavings Rewards program is for individual customers holding ICICI
Bank Savings Account only (this does not include NRI customers). Current Account customers are
currently not eligible for the MySavings Rewards program.
If I am delinquent in a particular month, will I earn points in
that month for the Loan products eligible under the program?

For a particular month a delinquent customer will not earn any PAYBACK points in that month. Post
one becomes non-delinquent, he will start earning PAYBACK points for the loan product. Please
Note For delinquent loans, the linked ICICI Bank Savings Account is also excluded from
participating in the program, till the time the loan account becomes normal. This check is carried out
on monthly basis.
Are all type of customers eligible for MySavings Rewards
Program ?

MySavings Rewards program is applicable for all Retail Savings Bank Account individual customers.
Currently there are certain set of criteria based on customer segment for the customer to be eligible to
earn points under the program:
1. Value Banking and Privilege Banking customers have to maintain a minimum MAB of
Rs.15,000 and above.
2. All Wealth management and Private Banking Client customers are eligible for the program
(they have no MAB criteria).
Is the points structure different for the different set of customer
segments ?

No, the points structure is the same for all customer segments.
How will I be able to track my points, will I get a summary
statement for the same?

Points are accumulated in your PAYBACK account. The PAYBACK account is opened
automatically post the ICICI Bank Savings Account is opened. Your PAYBACK points summary
will be sent along with the next month Savings Account statement.

E.g Points earned in the month of September 2012 would reflect in the linked PAYBACK account
by October 20th, 2012.
I am not aware of my PAYBACK account number, how can I
get the PAYBACK account number ?

The PAYBACK number linked to your ICICI Bank Savings Account can be viewed under the
rewards section(post login) at www.icicibank.com. You can also call up our 24 hr customer care.
What are the ways to know the total PAYBACK points earned
in my account ?

The various ways to know the total points accumulated are :
1. Log in at www.icicibank.com and visit the 'Rewards' Section
2. Check your monthly ICICI Bank account statement to know how many points you have
accumulated
3. Call our 24-hour Customer Care and inquire about your accumulated points
I have an ICICI Bank Savings Account , debit card and an
ICICI Bank credit card . How will I get a segregated
PAYBACK points bifurcation ?

ICICI Bank Savings Account statement will share a clear bifurcation on points earned through your
ICICI bank Savings Account(MySavings Rewards) and through your debit card.

The ICICI bank credit card statement will share details on PAYBACK points earned on your credit
card usage only.
When do my PAYBACK points expire?

PAYBACK points are available for redemption for maximum 3 years (i.e. 36 months).
How do I get information on the PAYBACK Points earned
after an eligible transaction made ?

The details on the PAYBACK points earned for each transaction is available through:
1. The rewards section (post login) at www.icicibank.com
2. ICICI Bank Customer care.
3. Our Loyalty partner (PAYBACK).
From where can I get information about PAYBACK Points
from the Loyalty partner?

Information on the PAYBACK points earned can be retrieved by calling PAYBACK Contact Center
at 1860-258-5000 between 10:00 AM to 9:00 PM(Local call charges apply) or by visiting
www.payback.in.
I already have a PAYBACK account linked to my Savings
Account, will a separate account be created for this Program?

No, the existing PAYBACK account will be linked to the MySavings Rewards program.
What is the process to redeem the PAYBACK points I have
earned on my ICICI Bank Savings Account ?

The PAYBACK points earned can be redeemed in the following ways:
1. By visiting the reward section(post login) at www.icicibank.com
2. By calling up ICICI Bank customer care
3. By calling up our loyalty rewards partner PAYBACK or visiting their website www.payback.in
4. At exclusive PAYBACK merchants
Will the redemption for the PAYBACK points I earn be
through the PAYBACK channel only ?

For your convenience, the redemption of PAYBACK points can also be done through their ICICI
Bank Internet Banking or through the ICICI Bank Phone Banking channel.
How many PAYBACK points do I earn on a new cust ID
addition in the Family Banking ID ?

For every new ID addition of Cust ID, 400 points are given (the maximum points earned will be 800
in a month).
How do I earn PAYBACK points for Family Banking ?

In Family banking, every new cust ID addition under the Primary account will earn PAYBACK
points.
Is there any limit on the PAYBACK points I earn for Family
Banking ID addition ?

You can earn a maximum of 800 points in a month for Family Banking.
How many points do I get as a reward for an online shopping
transaction ?

You can earn 1 point per Rs.100 of transaction . Please note the minimum amount of transactions
should be Rs.200.
What will be the maximum points I earn for online shopping
transaction ?

The maximum points earned will be 100 points per transaction i.e the same is capped at Rs.10,000/-
per transaction. In case of multiple online shopping transactions , max of 800 PAYBACK points
could be earned in a month.
Do I get PAYBACK points for all types of shopping transaction
or is there a limit to such transactions to earn reward points ?

Purchases from specific sites are eligible for the PAYBACK points credit . All major
segment/categories have been covered under the program . These include IRCTC, Travel, E
commerce / Consumer Shopping, Entertainment, Master Merchant, DTH, Quick Pay, Education &
Utility etc.
How many points do I earn on activation of an iDirect account
?

You will earn 100 PAYBACK points on activation of an iDirect account.
Do I earn points if I open a new trading account or a new
demat account and link it to the existing Savings Account ?

Yes, PAYBACK points are credited for the same.
How many points do I earn for Bill Pay through Internet
Banking in the MySavings Rewards program?

For Bill Pay, 10 points are earned for every transaction (minimum transaction amount has to be
Rs.200).
What are the maximum points I can earn for Bill Pay?

Maximum points earned for Bill Pay will be 10 per transaction per month and maximum of 10
transactions would earn PAYBACK points i.e. in case of multiple Bill Payments in a month,
customer can earn upto 100 PAYBACK points only.
Which are the eligible billers for which I get points in the
MySavings Rewards program ?

All major billers are covered under the program. This includes both Payment and Presentment Billers,
Visa Money Transfers and DTH.
If I pay a bill from the non logged in section of Internet
Banking "the Quick Bill Pay service", Do I get points for the
same?

Yes, the bill payment will be considered for PAYBACK points under Shopping Mall.
Do I get credit for bill payment for Credit Card payment via
Auto debit from Savings Account ?

Currently, ICICI Bank Credit card payments, through ICICI Bank Savings Account are not eligible
for the rewards program.
How many PAYBACK points do I get for Recurring Deposit ?

Maximum points earned for Recurring Deposit will be 10 per transaction per month and maximum of
10 transactions would earn PAYBACK points i.e. in case of multiple Recurring Deposit in a month,
customer can earn upto 100 PAYBACK points only.
How will I be eligible to earn PAYBACK points for Recurring
Deposit ?

You will earn PAYBACK points on any successful auto debit transaction from your ICICI Bank
Savings Account for your ICICI Bank Recurring Deposit (initiated post the launch of the Program).
When I open a Recurring Deposit is there a minimum amount
or tenure to earn PAYBACK Points ?

Currently there is no minimum amount or tenure limit for Recurring Deposit.
Do I get PAYBACK Points for a Recurring Deposit opened
through the Online channel of Internet Banking ?

Recurring deposits opened through any channel of the bank are eligible for earning PAYBACK
points . The PAYBACK points are given post a successful auto debit transaction from the Savings
Account . The Standing Instruction set for the auto debit post the launch of the program is only
considered.
Do I get credit for Recurring Deposit creation one time or on
monthly basis ?

PAYBACK points are awarded post the successful Auto debit, every month for the complete RD
tenure.
Does iwish accounts come under recurring deposits for reward
point calculation ?

Yes. iwish accounts are included for reward points calculation for every standing instruction executed
successfully towards your iWish goal.
Which are the Loan products for which I can earn PAYBACK
Points ?

Currently the Loan Products applicable for the Rewards are:
1. Home Loan
2. Auto Loan
3. Personal Loan
How many points do I earn for Loans ?

10 PAYBACK points are rewarded per lakh of Loan (the disbursal date has to be post launch of the
loyalty program) . Maximum of 800 PAYBACK points per month can be earned for each of the
eligible loan products.
Will I earn maximum 800 points for all loan products together?

No , 800 is the maximum points earned for each Loan product individually .
I have a Rs. 2 Lakh Home Loan for 10 years , will the
PAYBACK points be given for the time span of 10 years ?

Currently for loan products the PAYBACK points, would be credited for 12 months from the
successful auto debit of the 1st EMI / Pre- EMI. PAYBACK points would be given only on
successful auto debit.
What happens, if my account becomes delinquent, do I get the
PAYBACK points credit

PAYBACK points are not given to delinquent accounts for the month for which they are delinquent.
E.g If the customer loan account is delinquent for 3 months out of the 12 months from the 1st EMI/
Pre-EMI auto debit. one would get PAYBACK points for 9 months only.
Will I get Rewards Points for the Loan Sanction amount, the
disbursal amount or the EMI for Loans ?

For loan products, PAYBACK points are given for the disbursal amount, post the successful auto
debit of the EMI/Pre-EMI.
Do I get credit for part payment under the Program ?

No, PAYBACK points are not awarded for Part Payments under the Program.
Am I eligible for the PAYBACK points for any other mode of
payment other than Auto debit ?

For earning PAYBACK points the mode of payment has to be Auto Debit for Loan Products, no
other mode of payment will be awarded PAYBACK points.
Will I get reward points on Buy outs or Transferred loans from
other organisations ?

No, at present PAYBACK reward points are only eligible for the following Loan Products:
1. Home Loan
2. Auto Loan
3. Personal Loan through ICICI Bank.
What is the PAYBACK points which I can earn for Internet
banking activation / I Mobile activation ?

For Internet banking activation and I Mobile activation, you will be awarded 100 PAYBACK points .
(The maximum points which a you can get is 100).
I have an existing Internet banking user ID, if I reactivate the
ID will I earn PAYBACK points for reactivation ?

Currently for the program, PAYBACK points are given only for creation of new USER ID for both
Internet and I Mobile.
Do I get PAYBACK points for delinking the Internet banking /
Mobile banking User ID and generation of a new USER ID and
password?

No, PAYBACK points are given for generation of new user ID only once.
Can I also get credit for prepaid mobile recharge, DTH
Recharge or Movie ticket booking ?

Prepaid mobile recharge, DTH Recharge and Movie Ticket Booking are considered under the Bill
Pay transactions and will be awarded PAYBACK points.
How many points do I get as a reward on my Travel Card?

You can earn 100 points on your ICICI Bank Travel Card on a minimum value of Rs.25,000
uploaded through ICICI Bank Savings account You can earn 50 points on every additional load of
INR 10,000 on your Travel Card.
Is there any limit on the PAYBACK points I earn on my Travel
Card transactions?

Yes, you can earn maximum of 800 points.
Will I earn reward on transaction done through other Bank
account ?

You earn Reward points on transactions done through your ICICI Bank Savings account only.
Are the reward points eligible for all type of foreign currencies
on Travel Card?

Yes, the reward points are earned on the amount uploaded in value equivalent to Indian Rupees.
Do I get additional reward points on spends through my Travel
Card?

No, As of now the reward points are earned on amount uploaded on Travel Card.
Will I earn reward points on individual as well as corporate
travel card?

As of now,reward points are given on the individual card which is issued to retail individual domestic
savings account holder.
Will I get reward points for purchase of foreign currencies and
travellers cheque?

No, As of now the reward points are earned on amount uploaded on Travel Card.
Will I get reward points on encashment of Travel Card?

No, As of now the reward points are earned on amount uploaded on Travel Card.
Will I get reward points on the service tax applicable on foreign
exchange transactions?

No. As of now the service tax applicable on transactions involving foreign exchange is not included
for earning reward points.
Is there any limit on the PAYBACK points I earn on my
Remittance transactions?

Yes, you can earn maximum of 800 points.
Will I earn reward on remittance transaction done through
other Bank account ?

You earn Reward points if the other Bank transaction is getting routed through your ICICI Savings
account only.
Will I earn reward points on remittance done through online as
well as branch mode?

Yes, reward points are earned on remittance requests received through any channel,provided the
transaction is getting routed through ICICI Bank Savings Account.
How many PAYBACK points do I earn for availing Gold Loan
under My Savings Rewards programs?

200 points will be given for linking(activating) a new Gold Loan account with ICICI Bank
savings account in the same cust id.
300 points will be given for linking(activating) every Gold Loan account opened subsequently
for the same customer with ICICI Bank savings account in the same cust id.
300 points will be given for linking(activating) on renewing Gold Loan account with ICICI
Bank savings account in the same cust id.
Are all Gold Loans availed by me eligible for PAYBACK points
under MySavings Rewards programs?

Only those customers holding individual savings account (excluding joint savings account) are
eligible for PAYBACK points on linking the GOLD Loan account.
From when can I start earning reward points for Gold Loans?

All Gold Loan accounts opened on or after 1st September 2013 linked to a ICICI Bank savings
account will be given PAYBACK points under MySavings Rewards.
Is there any minimum limit on amount / tenure on Gold Loans
for availing PAYBACK points under MySavings Rewards
programs?

No.There are no extra parameters for minimum limit on amount / tenure on Gold Loans for availing
PAYBACK points under MySavings Rewards.

Existing gold loan parameters of minimum loans of Rs 10000 and maximum of Rs 15 lacs per
customer are applicable.
Are the points earned dependent upon disbursed amount?

No.Points given are irrespective of loan amount disbursed, provided all the gold loans are linked to
the savings account, in the same cust id.
Is there any limitation on number of times Gold Loan is availed
for availing PAYBACK points under My Savings Reward
programs?

No.There is no limitation since you can earn points every time you avail a Gold loan.
Do I get points for any other transactions in Gold Loans like
part payment, interim interest payments, closures etc?

As of now, only two type of transactions are eligible for PAYBACK points - Linking(activating)
Gold Loan account with ICICI Bank savings account in the same cust id, Linking(activating) on
renewing Gold Loan account with ICICI Bank savings account in the same cust id Gold Loan account
opening and linking to savings account under the same cust id are eligible for PAYBACK points.
What do you mean by Activation of Gold Loan?

Rewards points can be earned once you have activated or linked the Gold Loan account to your ICICI
Bank savings account in the same cust id.