1.

How can CSR check the latest outstanding in the MCMB:-

A. Account information

2. If customer account migrate to single billing, How can we check the outstandi
ng for TMnet bill? CSR can check by clicking:-
A. View account details

3. Customer's billing period is 1st January 2007 to 31st January 2007 and the cu
stomer's package is RM88 per month, then he decided to terminate the account on
15th January 2007. How much does the customer needs to pay after termination of
account.
B. RM44.00


4. Can CSR propose rebate for PPoA account ?
A. Yes

5. If customer registered for dial up 1525 account under the student package, ho
w much is the annual subscription fee?
B. RM18.00

6. What should customer need to bring along to terminate his/her Streamyx acc?
C. IC owner acc

7. If account holder cannot walk in to TM point to terminate his/her acc, Can an
yone else on behalf to terminate it?
A. Yes

8. To check customer upgrade or downgrade package, Where should CSR View?
B. MIPS

9. Where should CSR check "Date for reconnection fee" impose to customer acc?
B. View event

10. Customer want to subcribe for Auto pay, What can CSR advice?
D. All of above

11. If customer made payment using credit card at MCMB Selfcare, How long it tak
es to reflect in the system?
D. Automaticaly update

12. Where can CSR Check for Auto pay status in MCMB?
D. MIPS

13. Customer subcribe for auto pay 2 months ago, But it does'nt reflect or updat
e in the system yet. What Should CSR advice?
D. All of above

14. If customer subscribe for SIB (Streamyx in the box), How much is the charges
in customer 1st bill for installation fee ?
D. None

15. After 1 year streamyx contract, If customer want to continue the service, Do
they need to Extend the contract?
B. No

16. Customer subscribe for limited package RM 20 or RM 44 , but in his/her bill
suddenly charged RM 150 (usage). What could be the problem ?
C. Due to cust did not log out properly

17. Rebate can be given due to:-
A. Tech problem

18. To request rebate customer need to:-
D. All of Above

19. If customer already make payment and account status (Inactive: PR pending FA
, Req. by CMU operation group). How long it takes to reactivate?
B. 48 working hour

20. Customer already paid bill last 2 month, BUT it does'nt reflect in the syste
m or not updated. What Should CSR advice:-
D. All of Above

21. The 1st bill recieved will be included charges for?
i. Installation fee (if applicable)
ii. 1 Months subscrition
iii. 2 months subscrition
iv. Activation fee
C. i, iii, iv

22. If customer wants to change the billing address after migrate to single bill
ing, where can customer refer?
C. 100 and select 2 for internet

23. If the single billing is suspended, is there any reconnection charges?
A. Yes


24. Single billing customer would be to register for autopay, Where it can be do
ne?
D. 100

25. How do we identify whether the streamyx billing is on single billing?
A. MCMB - Billing info - Current billing stream