Internship PDB Salahuddin General Banking Final Part

Internship Program is a scope for acquiring practical knowledge after successful
completion of academic curriculum. Theoretical knowledge gets a complete shape

only when it is applied in a practical field. To breeze up the gap between theory and
practice, Department of Business dministration of International Islamic !ni"ersity
#hittagong has introduced the internship program for BB course to bring the student
closer to the practical work. This is undoubtedly a "aluable appreciable addition to the
institutional education.
I ha"e accomplished my internship program at $ocial Islami Bank %imited, Dewanhat
Branch. It is a second generation Islamic Bank and it is one step ahead from
other banks not only in making proft but also in serving people in
an efcient way. To meet the customer needs and demand, the bank
has launched some lucrative product and services under the
guidelines of Islamic Shariah.
During my & months internship program, I'"e tried my best to get knowledge about
the (eneral Banking operation with special emphasis on their performance.
The program in fact, a great endea"or is to make the students familiar with the real
business situation and to prepare them to match their theoretical knowledge with
practical field.
1
The study carries much importance in view of the fact that the
economic development of angladesh is closely linked with the
strong and healthy fnancial organi!ations which facilitate
mobili!ation of domestic and foreign funds on a large scale. anking
organi!ations are doing their "obs more competitively now a day.
#ttracting the people to save their money by developing various
products and schemes, investing the funds in di$erent proftable
sectors, helping in e%port and import business, providing services in
case of inward and outward remittance etc.
)owe"er, Bangladesh entered in Islamic banking system only in *+,&, with the
establishment of Islami bank Bangladesh. s Bangladesh is the world third largest
muslim ma-ority country, whose religion prohibits earning or paying interest in
transaction. nd to meet the demand of those large population $ocial Islami Bank
%imited launched its operation on .o"ember //, *++0.
s third generation islami bank $ocial Islami Bank %td. $ocial Islami Bank %td.
!ndertakes all types of banking transaction to support the de"elopment of trade and
ecommerce in the country. $IB%'s ser"ice is also a"ailable for the entrepreneurs to set
up new "enture. The bank gi"es special emphasis on e1port and import, trade
financing and finance to women entrepreneur.
$IB% is a pioneer in introducing on2line banking among all the Islami Banks of the
country with state2of2the2art banking software, which will enable the bank to perform
as any branch real time banking ser"ice to the clients. The state2of2the2art banking
software of the bank will enable to perform as any branch real time banking ser"ice to
the clients. $IB% is supported by core banking solutions and our products 3 ser"ices
are strongly backed by IT infrastructure, which are upgraded 3 e1panded on
continuous basis.
&
*.* Importance of the $tudy
$IB% has set its strategy to con"ert all its banking acti"ities from traditional branch2
based banking system to an ideal blending of both centralized processing unit 4#P!5
and effecti"e operation of branch that based on modern essence of banking.
The bank is running its payment system successfully through B#P$, B67T. under
B#) in order to boost up its businesses in multiple dimensions. dopting B#)
$ystem as per guidelines of Bangladesh Bank, $IB% ensures security, safety and
hassle free faster transactions from end to end. 8oreo"er, the bank is effecti"ely
adopting regulatory guidelines on IT risk management.
.ow a days social islami bank has become synonym of quality banking products and
ser"ices. It is hoped that the fndings of the study will be useful for the
readers and young learners to get knowledge about the topic.
'
The main ob-ecti"e is to know general banking of $ocial Islami Bank %imited. To
attain main ob-ecti"es the specific ob-ecti"es are as follows.
To make clear the practical and theoretical sense of general banking acti"ities
of $ocial Islami Bank %imited.
To identify weather $IB% maintains Islamic guidelines or not in banking
acti"ities
To e"aluate the performance of (eneral Banking products of the branch.
To e"aluate whether the general banking products of $IB% is able to satisfy
customer needs
To find out the problem and recommend necessary suggestions to o"ercome
the problems
(
1.& )b"ectives of the Study
Primary sources2
Practical work e1posure with the different desks of general banking
department of $ocial Islami Bank %td.
7ace to face con"ersation with the e1isting 3 prospecti"e clients.
Informal con"ersation with the respecti"e officers 3 staffs of the branch.
$econdary sources2
nnual report of $ocial Islami Bank %td.
Different circular sent by )ead office of $IB%, Bangladesh Bank and others
regulatory bodies.
9ele"ant books, articles and -ournals.
:fficial website information of $IB%.
*
1.' +ethodology of the Study
I ha"e been assigned in the Dewanhat Branch of $ocial Islami Bank %imited and ha"e
been familiarized with the banking en"ironment for the first time. Indeed. I ha"e had
an opportunity to gather e1perience by working in the different departments of the
branch. The area of concentration of this analysis is confined to in"estigating different
aspects of (eneral Banking of $IB% as well as problems and prospects and by this
way an endea"or is made to gi"e recommendation for remo"ing the problem.
,
*.; Benefits of the $tudy
%imitation is common phenomena in e"ery study which has great impact on report.
Despite of my sincerest endea"or some limitation hampered in preparing a perfect
report.
Due to time limitations, many of the aspects could not be discussed in the
report
6"ery organization has their own secrecy that is not re"ealed to others. <hile
collecting data i.e. inter"iewing the employees, they did not disclose much
information for the sake of organization
Information that is pro"ided from bank is not sufficient to make perfectly
informati"e report.
#lients are not interested to pro"ide me much time for inter"iew.
<eb site of the organization isn't up to date to collect information
7or the lack of practical knowledge, some shortcoming may be a"ailable in the
paper.
-
1.* .imitation of the Study
2.1 Background of Social Islami Bank Limited
Bangladesh entered in Islamic banking system only in *+,&, with the establishment of
Islami bank Bangladesh. s Bangladesh is the world third largest country, whose
religion prohibits earning or paying interest in transaction. nd to meet the demand of
that large population $ocial Islami Bank %imited has launched its operation on //
nd
.o"ember, *++0.
The bank is registered under the company ct *++; with its head office in *0
Dilkusha #=, Dhaka2*>>>. Its authorized capital of the bank is Tk. *>,>>>million
and paid2up capital is Tk. ?&+&.+&million in />*/. 7irstly the bank inserted its
operation in Dhaka and there after it has broaden its operation in #hittagong, Dhaka,
$ylhet, @hulna, 9a-shahi, Barisal and 9angpur <ith +/ branches with a motto to
become leading islami banking institution through best utilization of the most modern
state2of2the2art technological solution and better ser"ices. nd respecti"ely to
contribute socio economic de"elopment of the country and there after to national
economy.
$ocial Islami Bank %td. has !ndertaken all types of banking transaction to support the
de"elopment of trade and e2commerce in the country. $IB%'s ser"ice is also a"ailable
for the entrepreneurs to set up new "enture. The bank gi"es special emphasis on
e1port and import, trade financing and finance to women entrepreneur. . .ow a days
social islami bank has become synonym of quality banking products and ser"ices.
/
2.2 Mission, Vision and Values of SIBL
$ocial Islami Bank %imited is focused on deli"ery of best ser"ices in all areas of
banking acti"ities with the aim to increase the "alue of shareholders and offer highest
possible benefits to the customers. They must ha"e the mission as well as "ision what
should back e"ery efforts of the organization. s it is said , Amission without "ision is
a daydream and "ision without mission is a nightmare.
2.2.1 Mission of the Social Islami Bank Limited
Transformation to a ser"ice2oriented technology2dri"en profit
earning bank.
6nsure fast, accurate and best2in2class customer ser"ice.
:ptimum return on shareholders' equity.
Introducing inno"ati"e Islamic banking Products.
ttracting and retain high quality human resources.
Pro"iding support for social benefit organizations2 by way of
mobilizing funds and social ser"ices.
2.2.2 Vision of Social Islami Bank Limited
s $IB%'s -ourney towards continuous e1cellence thus it is stri"ing to become the
country's leading Islamic Bank offering one2step ser"ice of an wide range of "alue
added products and ser"ices meeting the needs of our customers, conducting business
ethically in according best utilization of the most modern state2of2the2art2
technological solutions through creation of a pro2acti"e organizational culture based
on sound team spirit, mutual understanding and pragmatic leadership always
remaining open to new ideas and adaptable to the best practices in the market
0
ensuring recognition and quality banking e1perience to our customers and deli"er best
"alue to all our stakeholders as well.
2.2.3 Corporate alues SIBL Ltd.
Towards the Bourney of e1cellence, $IB% has changed its brand logo. The new logo
depicts bird's wings with + feathers to represent its "alues2comfortable and safe flying
in the economic sky of the country connecting it with the global sky by passing the
territorial boundary.
!onest"#honest to its customers, employees, regulators, shareholders and
others.
$fficienc"#gaining efficiency through best use of man and machine.
%ccounta&ilit"#accountable tit e stakeholders and to the society at large.
'ransparenc"#transparent in each and e"ery banking transaction.
(le)i&ilit"#ser"ice fle1ibility is one of the most important features.
Innoation#continuous inno"ati"e idea generations and designing of banking
products and ser"ices.
*elia&ilit"#de"eloping a wide scale public confidence.
'echnolog"#pro"iding upgraded technological banking ser"ices.
11
2.3 Corporate Information
Social Islami Bank Limited
!ead office+ Cit" center
1,3, Moti-heel Commercial %rea .haka#1,,,, Bangladesh
/hone+ ,0112,,1122
(a)+ 22,20312,02
6mailC infoDsibl2bd.com, ceoDsibl2bd.com
<ebsiteC www.siblbd.com
.ate of Incorporation 3th 4oem&er, 1003
.ate of commencement of Business 0
th
.o"ember, *++0
Listed 5ith .haka Stock $)change
Ltd
*,
th
.o"ember, />>>
Listed 5ith Chittagong Stock
$)change Ltd
;
th
:ctober, />>0
%uthori6ed capital 7up to 2,128 *>,>>> 4Tk. In million5
/aid up Capital 7up to 2,128 ?&+&.+& 4Tk. In 8illion5
Shareholders9 $:uit" 7up to 2,128 *>*,*.+E 4Tk. In 8illion5
'otal %sset 7up to 2,128 **0*?0.+0 4Tk. In 8illion5
4um&er of emplo"ees 7up to 2,128 *?/0
Current 4um&er of Branches +?
11
2.; Board of .irectors
Board of directors consists of + members, including #hairman, Fice2chairmen, and
8anaging Director.
1&
8r. 8d. nisul 2o3ue
lha- $k. 8ohammad
9abban li
8a-or 49etd5 Dr. 8d.
9ezaul )aque
lha- $ultan 8ahmood
#howdhury
8r. bdul wal Patway
lha- .asiruddin
8r. 8ohammad zam
8r. 8ohammad 7azley
8orshed
+r. +d. Shaf3ur
4ahman
#hairman
#hairman
Fice #hairman
Fice #hairman
Director
Director
8anaging Director
8anaging Director
2.3 Branch of Social Islami Bank Limited+
t present $ocial Islami Bank %imited has +? Branch.

.iision 4ame Branch no
Dhaka di"ision ;&
#hittagong di"ision /E
$ylhet di"ision >;
@hulna di"ision *>
9a-shahi di"ision *>
Barisal di"ision >*
9angpur >*
Total +?
1'
2.1 Management !ierarch" of SIBL
Chairman
Managing .irector
.eput" Managing .irector
$)ecutie Vice /resident
Senior Vice /resident
Vice /resident
Senior %ssistant Vice /resident
%ssistant Vice /resident
(irst %ssistant Vice /resident
Senior $)ecutie <fficer
$)ecutie <fficer
<fficer
=unior <fficer
%ssistant <fficer
1(
1*
/.E 7unctions of $ocial Islami Bank %imited
2.2 /roducts and serices of SIBL
.eposits /roducts+
l2<adiah #urrent Deposit
8udarabah $a"ings Deposit
8udarabah .otice Deposit
8udarabah Term Deposit
:ne 8onth
Two 8onth
Three 8onth
:ne Gear
8udarabah 8onthly Profit $cheme
8udarabah Double Benefit $cheme
8udarabah )a-- $a"ings Deposit
$IB% Goung $tar ccount
1,
BANK
Deposit products In"estment
Products
Service
5roducts
Inestment /roducts+
Bai28urabah
Bai28ua--al
)ire Purchase !nder $hirkatul 8elk
Bai2$alam
Huard
$86 3 gricultural 7inance
Serice /roducts+
:nline Banking
T8 /E=E
8obile Banking
9emittance
%ocker
1-
2.0 >reen Banking Issue of SIBL
(reen Banking is an emerging issue In the present banking arena. (reen Banking is a
holistic approach which encourages en"ironmental protection, sustainability,
resource2sa"ings, and economic attitude in personal and professional life among
others.
(reen Banking issues are properly being addressed at $IB% as per guidelines of
Bangladesh Bank. Bangladesh Bank "ide B9PD #ircular no .>/ dated /E.>/./>**
ad"ised all banks to start (reen Banking cti"ities comprising a set of initiati"es in
>& 4three5 phases with specific tie frame ranging from December &*, />** to
December &*, />*&.
2.0.1 Strateg" (rame5ork of >reen Banking
/hase Compliances
/hase#1
*.* Policy formulation and go"ernance
*./ Initiating in2house en"ironment management
*.& Introducing green marketing
*.; :nline banking
*.0 $upporting 6mployee training, consumer awareness and
green e"ent
/hase#2 /.* $ector specific en"ironmental polices
/./ (reen strategic planning
/.& $etting up green branches
/.; 9igorous programs to educate clients
/hase#3 &.* Designing and introducing inno"ati"e products
1/
&./ 9eporting in standard format with e1ternal "erification
2.0.2 %chieements in >reen Banking
SI 4o. Issue %chieement
1 7ormation of (reen Banking
!nit
(reen Banking !nit has been restructured
for smooth functioning of (reen acti"ities
2 #irculation of 6n"ironment
Due Diligence46DD5
6n"ironment Due Diligence 46DD5
checklist is being #irculated "ide
Instruction #ircular no. />**=/& dated
8ay /&, />**
3 #irculation of en"ironment
risk rating 46995
6n"ironment risk rating 46995 is being
monitored as per instruction #ircular no.
/>**=/& dated December /+,/>**.
; #irculation of green office
(uide
(reen office guide checklist is being
monitored as per instruction circular
no./>**=/+ dated December/+,/>**
policy
(reen Banking policy of $IB% has been
appro"ed by the Board of directors of the
Bank i
10
2.1, (uture /lan
$IB% has the plan to focus on the following areas of operation for promoting (reen
Initiati"esC
To popularize :nline Banking
To increase Internet Banking
To promote Tree Plantation #ampaign
To promote green initiati"es through ad"ertisement in print=electronic
media
To rationalize use of consumption of paper, water, electricity and
utilities
To reduce 6mission of #arbon
To protect air=water from pollution
&1
2.11 Competitie situation of SIBL
Internal %nal"sis+ Internal nalysis has two components $trength and weakness.
Strength+ $trength is a company's internal capabilities that gi"e a company its
competiti"eness.
6fficient and dequate human resources
$atisfactory performance
(ood reputation
Pro"iding better ser"ices in comparison to that of other pri"ate banks
!ni"ersity :f Information Technology and $ciences
$<:T
nalysis
Internal
nalysisC
$trengths and
weakness
61ternal nalysisC
:pportunities and
Threats
Strengths
Strengths
Opportun
ities
Opportun
ities
Weakness
Weakness
Threats
Threats
Dewan
hat
Branch
Dewan
hat
Branch
Interior design decoration
:nline banking system
$uitable employee en"ironment without any harassement
few online charges
)igh rate of profit
?eakness+ <eakness is a lacking or a short coming that puts a company in a condition of
disad"antage or that creates obstacle in the way of achie"ing competiti"e situation.
Insufficient corporate clients
Training is not a"ailable
Product "ariety is not competiti"e
%ow customer base as it is a new branch
%ocation is not in the center of business
6n"ironment is not sound due to under construction of flyo"er
%ow customer awareness of the dewanhat branch
$)ternal %nal"sis+ 61ternal nalysis also has two components :pportunities and
Threats.
<pportunities+ :pportunities help to achie"e competiti"e situation, broden its
operation and increase profitability of the Bank.
Increasing the corporate clients
Technology support impro"es ser"ice standard
Introducing new products to satisfy customer need
Powerful communication network
If higher liability pricing are pro"ided it is possible to mobilize a good "olume
of deposit
'hreats+ Threats is an e1ternal en"ironment due to threats a company may lose its
competiti"e ad"antage.
!nhealthy competition by other pri"ate banks
:nline system is risky
61istence of huge branch of different banks around that same area
/.*/ )ow $IB% maintain Islamic rules in banking acti"ities
2.12.1 Code of Conduct for the $mplo"ees
dhere to the $hariah Principles.
dhere to the disciplinary measures of the bank.
dhere to applicable laws and regulations during performance of duties.
To inform the customers about the benefits and risks of the products and
ser"ices offered to them.
.ot to be engaged in any acti"ity that can be classified as personal business.
.ot to beha"e in contradiction with the principles of -ustice, integrity, honesty,
reliability and social responsibility.
.ot to deri"e any personal benefits both from their own -ob potentials of their
customers by using their positions and titles.
.ot to accept presents from the current or potential customers, other than
those presents accepted by the bank personnel under the established practices
in the bank.
2.12.2 $thical /rinciples of SIBL
:b-ecti"ity2the bank shall possess strict principle of ob-ecti"ity in its day to
day banking operations in relations to its customers, employees, shareholders,
other banks, other organizations by maintaining and protecting the stability
and Dewanhat in the banking sector.
Bust and equitable2the bank shall ha"e no discrimination and a"oid all forms of
bias in its attitudes towards employees as well as to its customers.
)onesty2the bank during its operations shall stick to the honesty principle in
relations to customers, employees, shareholders, other banks, regulators and
the stakeholders.
Impartiality2the bank is impartial towards its customers based on their
nationality, religion, financial and social standing and gender during banking
ser"ices.
9eliability2the bank shall offer clear, comprehensible and correct information
to its customers within the principle of reciprocal Dewanhat during ser"ices
and transactionsI and to pro"ide the customer ser"ices in a timely and
complete manner.
Transparency2 the bank shall inform its customers in an open, easily
understandable and clear way regarding the underlying rights and
responsibilities, benefits and risks attached to the products and ser"ices
offered.
Insider trading2 the bank has a clear policy and take all measures in order to
pre"ent the use of insider information for the trading purposes.
Personnel beha"iors2the bank shall a"oid all kinds of practices and
applications that may cause unfair competition in the employment of the
personnel.
#ompetition2the bank shall take appropriate measures to take the challenges of
industry competition in compliance with the laws and regulations. During the
$IB%'s actions to defeat the competiti"e forces2all of its acti"ities within the
free market economy shall a"oid any unfair means which may cause
indiscipline in the economy or industry or a be termed as immoral or
un-ustified beha"ior or against the principles of integrity. ll actions against
competition shall rather aimed to 4*5 o"erall de"elopment of the financial
sectors 4/5 de"elop public Dewanhat on o"erall banking operations 4&5 obser"e
the common interest of banks.
d"ertisements and nnouncements2 $IB% shall act honestly, realistically, and
in compliance with legal regulations and with the general moral principles
during its announcements, ad"ertisements and notices under the publicity and
ad"ertising acti"ities regarding products and ser"ices as well as its financial
structures. The bank shall a"oid all acts and beha"iors that may damage the
reputation of the banking as a profession. The bank shall also ensure that the
announcements, ad"ertisements and notices do not contain any statements or
e1pressions degrading or humiliating other banks, or the products and ser"ices
of other banks.
#ustomer #omplaints2 $IB% shall establish a system in order to respond all
and any kinds of questions of their customers stemming from the ser"ices
offered and shall accordingly inform to customers about this system.
$ecurity2 $IB% shall recognize the concept of J'security'' that includes all
measures towards the protection of all and any ser"ice mediums of the bank in
banking sector including technical hazards in the ser"ices offered to the
customers.
<orking en"ironment2the bank shall introduce internal regulations requiring
its employees look neat and clean in conformance with the reputation of the
banking profession and also pro"ide with a good congenial working
en"ironment.
Bob descriptions2the bank shall maintain and update a detailed -ob descriptions
to distribute its -obs among the employees so that the bank can show due
diligence for the employment of sufficient number of personnel required by
the workload, organize their employees in a way that they yield ma1imum
producti"ity during the working hours, and show utmost efforts for pre"enting
o"ertime work and for that its employees use their annual lea"es regularly.
(eneral Banking
2.1 >eneral &anking department of SIBL
(eneral banking is the front2side banking ser"ice department. It performs the core
functions of the bank. It deals day2to2day transactions. . It opens new accounts, remit
funds, issues bank drafts and pay orders etc. $ince bank is confined to pro"ide the
ser"ices e"eryday, general banking is also known as Jretail banking. It takes deposit
from the customer and meets the customer demands for cash by honoring their
checks. Broadly, (eneral Banking Department of $IB% has the following section2
Banker2 customer relationship begins with the opening of an account by the customer.
:pening of account binds the same into a contractual relationship. In some general
banking acti"ities, there is no relation between banker and customers who will take
only one ser"ice from bank. :n the other hand, there are some customers with who
banks doing its business frequently.
6eneral anking
7ash
#ccount )pening
8ail recei"e and
dispatch
4emittance
7learing
2.1.1 >eneral Banking (unction of SIBL
<ith the increasing demand of customer general banking has broden its ser"ices
under the rules and guidelines of Islamic $hariah.
(eneral Banking 7unction of $Ib% are gi"en bellow
Informing the prospecti"e customer about the products 3 ser"ices of $IB% and
its facilities.
:pening of different types of accounts.
8aintenances of different types of deposit =#
9eceipts and payments of cash
)andling transfer transaction
:peration of clearing house
Issuing checkbook and others kinds of transaction materials
Pro"iding account statement
9ecei"e mail and pro"ides dispatch number
8aintenances of accounts with Bangladesh Bank and other banks
#losing and transfer of different types of accounts
Issue and payment of Demand Drafts, Telegraphic Transfers, :nline Transfers
3 Payment :rders.
Pro"iding necessary support to the customer.
$a"ing record of all transaction in computer.
9eporting to the )ead office about daily position of the bank.
8aintenances of internal accounts of the banks.
6nhancing banker customer relation.
2.2 %ccount <pening Section
ccounts opening section deal with new, prospecti"e and e1isting customer. Banker
and customer relationship begins with this section. This is the most important section
in banking sector because of success and failure depends on its. Banks performs the
following ser"ices under this section.
s a front2side banking ser"ices department, pro"ides all kinds of information
to customer regarding their products.
:pening of different types of account.
Issue of checkbook.
Transfer and closing of account.
6nquiry of account.
#hecking the signature of the client.
2.2.1 Various t"pes of account offered &" SIBL
$IB% offers "arious types of account under Islamic $hariah to satisfy the demand of
customer. These are as followsC
.ame of the account #ode .o.
l2<adiah #urrent Deposit 4<#D5 *&&
8udarabah $a"ings Deposit 48$D5 *&;
8udarabah .otice Deposit 48.D5 *&?
8udarabah Term Deposit 48TD5
:ne 8onth
Three 8onth
$i1
:ne Gear
0&>
0&*
0&/
0&&
8udarabah Double Benefit $cheme 48DB$5 ,/>
$IB% Goung $tar ccount *&*
2.2.2 /rocedure to open an account
7or opening an account, at first the prospecti"e account holder will apply for
opening an account filling up account opening from. ccount opening from
consist of the name of branch, type of account, name of bank and branch, =#
opening date, name of the applicant4s5, present address, permanent address
passport number 4if any5, date of birth, nationality, occupation, nominee4s5,
instruction 4if any5, initial deposit, specimen signature 4s5 of the applicant 4s5,
introducer's information etc.
The prospecti"e customer should be properly introduced by the followingsC
n e1isting customer of the bank.
:fficial of the bank not bellow rank of assistant officer.
respectable person of the locality who is well know to the manager
or authorized officer.
2.2.3 'he formalities re:uire to opening an account are sho5n in the follo5ing
chart+
Two copies of passport size photograph duly attested by the introducer.
$ignature of the prospecti"e account holder in the account holder in the
account opening form and on the specimen signature card duly attested by the
introducer.
Then the concerned authority will allocate number for the new account.
The customer then deposit the Ainitial depositK by filling up a deposit slips.
Initial deposit to open a current account in $IB% is Tk. *>>> and sa"ing is Tk.
0>>
8oreo"er, the account is opened after the payment of initial deposit. $IB% maintain
all kinds of accounts in computer by gi"ing a new account number.
#pplicants need
to fll up the
prescribed
application form
#pplicants is
re3uire to fll up
specimen
signature sheet
8or individual
introduction is
needed by an
ofcer or
e%isting
The authori!ed
ofcer
scrutini!es the
9ocument
submitted
Issuance of
deposit slip
and the
deposit must
be aid either
in cash or
8or getting
che3ue:book
applicants
need to fll up
che3ue
re3uisition form
#ccount is opened
/./.; *e:uired .ocuments@/apers for opening .ifferent %ccounts
7or 8$D=<#D 4sole
proprietorship5
.ational ID #ard 4Photocopy with attested5
Photograph of pplicant2/ copy 4must be signed 3 attested5
Falid Trade license 4Photocopy with attested5
7or P9T.69$)IP Partnership Deed
Falid Trade license 4Photocopy with attested5
.ational ID #ard 4Photocopy with attested5
Photograph of pplicant2/ 4must be signed 3 attested5
7or B:I.T $T:#@
#:8P.G
#ertified copy of the 8emorandum and rticles of
ssociation duly attested by the $ignatory 4ies5 of the ccount
#ertified copy of Incorporation
#ertificate of #ommencement of business 4In case of Public
%imited #ompany5
%atest Balance $heet 4* copy5
%ist of .ame Designation and $pecimen $pecimen $ignatures
of Persons uthorized to operate the ccount duly certifies by
the #hairman
8inutes of Board of Directors' meeting authorizing the
opening of ccount with us duly certified by the
#hairman=8anaging Director
%ist of Directors with address
7or $$:#ITI:.$,
#:88ITT66$ .D
$:#I6TI6$ 6T#.
8inutes of the #ommittee meeting authorizing the opening of
ccount with us duly certified by the $ecretary and the
#hairman=President
Bye %aws=#onstitution 4* copy5
9esolution of the #ommittee meeting authorizing $pecific
$ignatories o the ccount 4* copy5
#ertificate of 9egistration were pplicable
7or $#)686 ##:!.T .ational ID #ard 4Photocopy5
Photograph of pplicant2* copy 4must be signed 3 ttested5
Photograph of .ominee2* copy 4signed 3 ttested by ccount
)older5
2.3 *emittance section
9emittance section is one kind of source of banks income. $o, banks need to pay
attention to this section to prompt ser"ices. #lients need to transfer money from one
place to another 7or their business or other purposes. Banks fulfill this need of
customers by means of remittance ser"ice.
2.3.1 /a"ment <rder @ /a" <rder 7/.<8
This is an instrument issued by the branch of a bank for enabling the
#ustomer=Purchaser to pay certain amount of money to the order of a certain
person=firm=organization=office within the same clearing house area of the pay order2
issuing branch.
Characteristics of /.<+
The issuing branch and paying branch are same.
pplication for payment within the clearing house area of the issuing branch.
This may be open or can be crossed.
/rocedure of Issuing /a"ment <rder+
:btain P.:. application from duly filled in and signed by the
Purchaser=application.
9ecei"e the amount in cash=transfer with commission amount.
Issue Pay :rder.
6nter in Pay :rder register.
Table showing the #harge for Pay :rderC
9emittance
Pay :rder 4P:5 Demand Draft 4DD5 :nline Transfer
mount #ommission Fat Total #harge
!p to Tk. *,>>,>>> 0> , 0,
T@. *,>>,>>*20,>>,>>> *>> *0 **0
Tk. 0,>>,>>*2
*>,>>,>>>
*0> /& *E&
T@. *>,>>,>>* abo"e />> &> /&>
2.3.2 .emand .raft 7...8
This is an instrument through which customer's money is remitted to another
person=firm=organization in outside the clearinghouse area from a branch of one bank
to an outstation branch of the same bank or to a branch of another bank 4with prior
arrangement between that bank with the issuing branch5. This is an order instrument
in which the issuing branch gi"es instruction to the payee=drawer branch to pay
certain amount of money to the order of certain person=firm=organization.
#ommission, "at and postage are charged for issuing DD.
61ampleC 2 To transfer money from #hittagong to Dhaka
/rocedure for issuing ....+
:btain D.D. application from duly filled in and signed by the
purchaser=application.
9ecei"e the amount in cash=transfer with prescribed commission and postage
amount.
Issue the D.D. duly in and signed by the authorized officer.
Insert test number 4where applicable5
6nter in the D.D. issue register.
Issue ad"ices to the payee branch.
/rocedure for pa"ment of ....+
61amine the D.D. by "erifying the signature, test number, serial number etc.
6nter the D.D. payable register.
Ferify with the IB# number.
Pass necessary "ouchers.
Charge for .emand .raft+
8inimum amount for a DD is T@. /0.
#ommission is the >.>*0L of the DD amount.
Fat is T@. *0L on the commission amount
2.3.3 <nline Banking+
The Bank has set up a <ide rea .etwork 4<.5 across the country to pro"ide
:nline Banking facility to its "alued clients. Through this ser"ices, clients of any
branch would be able to do banking transaction at other branches of the bank.
Ander this s"stem a client 5ould &e a&le to do follo5ing t"pe of transactions+
#ash withdrawal from his=her account at any branch of the Bank irrespecti"e
of location.
#ash deposit in his=her account at any branch of the Bank irrespecti"e of
location.
#ash deposit in otherMs account at any branch of the Bank irrespecti"e of
location.
Transfer of money from one branch to other.
'rend of *emittance Mo&ili6ation
4Tk. In Thousand5
9emittance 8obilization L #hanges
Gear />*/ />*&
Pay :rder ?+/0 ?&0/0 ,+.*>L
Demand Draft > > >.>L
:nline Transfer > > >.>L
(raphical Presentation, Trend of 9emittance 8obilization
%nal"sis+ In />*& 4up to .o"ember5 9emittance 8obilization in Pay :rder is
increased by ,+.*L compare to />*/. But 9emittance 8obilization in Demand draft
is >.>> because client can en-oy the opportunities DD through the Pay :rder. nd
9emittance 8obilization in :nline Transfer is also >.>> because :nline Transfer free
now.
2.; Clearing Section
#ollections of cheques, drafts etc. on behalf of its customer is one of the basic
functions of a commercial bank. The department that performs this function is known
as the clearing department. #learing stands for the mutual settlement of claims made
in among member bank at an agreed time and place in respect of instruments drawn
on each other. #learing )ouse is an arrangement under which member banks agree to
meet , through their representati"es, at the appointed time and place to deli"er
instruments drawn on the other and in e1change to recei"e instruments drawn on
them. The net amount payable or recei"able as the case may be, is settled through
account kept with controlling bank 4Bangladesh Bank=$onali Bank5.
The clearinghouse sits for two times a working day. The $IB% %ocal :ffice Br sends
the instruments through Inter Branch Debit d"ice 4I.B.D.5. $IB% %ocal :ffice acts
as an agent in this case. 7or this, %ocal :ffice branch gi"es the following entries,
$IB% (eneral =# 4%ocal :ffice Br5 NNNNNDr.
#ustomer's =#NNNNNNNNNNN#r.
If the instrument is dishonored, the instrument is returned to the %ocal :ffice branch
through I.B.D.. along with the following entries,
#ustomer's =#NNNNNDr.
$IB% (eneral =#NNNNNN#r.
2.;.1 '"pes of clearing
:utward clearingC
<hen a particular branch recei"es instrument drawn on the other bank within the
clearing zone and send those instruments for collection through the clearing
arrangement is considered as outward #learing for that particular branch. This branch
is known as collecting branch.
Inward #learingC
<hen a particular branch recei"es instruments, which are on themsel"es and sent by
other member bank for collection is treated as Inward clearing of that branch. This
branch is known as paying branch.
%ccounting treatment+
#ustomer's =# Debit.
$IB% (eneral =c #redit
2.;.2 '"pes of *eturn+
:utward 9eturnC
#learing outward returns include those cheques that were presented to this bank by
other banks but this has to return them unpaid to the collecting banks due to "arious
reasons.
Inward 9eturnC
#learing Inward 9eturn consists of those instruments, which were presented by this
bank to other banks for payment but ha"e returned and unpaid by them due to
specified reason through the clearinghouse.
2.;.3 Bangladesh %utomated Clearing !ouse 7B%C!8
B#) is the first e"er electronic clearing house of Bangladesh.
<&-ecties
Build up a modern payment system infrastructure for Banks and 7Is, for ensuring
promptness, minimizing costs, reducing clearing related frauds and adopting efficient
reconciliation process for all payments including inward foreign remittances
Components of B%C!
1. Bangladesh %utomated Che:ue /rocessing S"stem 7B%C/S8
Important spects of B#P$
O .ew #learing )ouse Instruments design with 8I#9 code line
O Image e1change instead of physical mo"ement of instruments
O 9eturns + only the data, not the image
O .ew #learing Time 7rame for prompt 4day end5 settlements
O Physical instruments will be stored by the presenting bank
O #entral Image rchi"e in BB
2. Bangladesh $lectronic (unds 'ransfer 4et5ork 7B$('48
Local
<ffice
<ffline
Branches
Che:ue Images and
MIC* data (rom
B%C/S
Images at %ocal and Data
central
Certified !ardcopies
of In5ard Clearing
Information
<ffline
Branches
In5ard Clearing
Information in
$ncr"pted Media
Inward Clearing
Information is
done in
Centralized
System banks
with CBS
Cheque
.etwork among the banks to facilitates the electronic e1change of debit and credit
transactions. This will be operated as a batch processing system.
B67T. Participants
O :riginator
O :riginating Bank 4:B5
O 67T :perator 4B67T.5
O 9ecei"ing Bank 49B5
O 9ecei"e
B$('4 Information (lo5
<riginator
<B *B
*eceier
Authorization
B$('4
'rend of Clearing Section
4Tk. In crore5
#learing $ection L #hanges
Gear />*/ />*& L #hanges
Inward #learing 0 /> E0L
:utward #learing &.0 *0 EEL
(raphical Presentation, Trend of #learing $ection
%nal"sis+ In />*& 4up to .o"ember5 Inward clearing is increased by E0L compare to
/>*/. nd :utward #learing also increased by EEL compare to />*/.
2.3 Cash Section
The cash department is the riskiest department of the bank. This is the
section where tight security is required to a"oid any accidents. There is a
limit to be amount of cash that each counter can carryI carrying of e1cess
cash is a"oided for safety reasons.
2.3.1 Cash *eceipt+ when clients deposit cash in the bank, the bank officer on
receipt of the cash and the pay in slip=credit "oucher shallC
#heck and count the recei"ed cash
8ake sure that the amount in word and number in the deposit are same
#heck the account title and the number
<rite the domination of the currency at the back of the pay in slip or the
credit "oucher and affi1 stamp in the slip="oucher
6nter particulars of in slip=credit "oucher in the recei"ing cash officer
book
t least, send the pay in slip="oucher to the deposit department or to the
respecti"e department.
ccount treatment
5articulars 9r.;7r.
7ash #;7 9r.
7ustomer<s #;7 7r.
2.3.2 Cash /a"ment+
Prior payment of cash it is the officer's duty to make sure that the cheque=or the
instrument has been genuinely passed. The following common precaution is
thoroughly practiced before honoring a cheque.
#heck of it is an open or crossed check
The branch name in the cheque
The date in the cheque is "ery crucial. #heques are normally "alid ?
months and pre2dated cheques are asked to present after the date gi"en
The apparent tenor of the cheque. <hether any figure, date or anything
has been altered in the cheque presented
The specimen card signature and signature in the cheque should match
#fter checking everything, if all are in order the cash ofcer gives amount
to the hold and records in the paid register.
ccount treatment!
5articulars 9r.;7r.
7ustomer<s #;7 9r.
7ash #;7 7r.
<hen the e1cess cash is transferred to $IB% )ead :ffice. The cash officer issues
IBD.
%ccount treatment+
$IB% (eneral =#NNNNNNNNNNN Dr.
#ash =#NNNNNNNNNNNNNNP #r.
<hen cash is brought from $IB% )ead :ffice then,
%ccount treatment+
#ash =#NNNNNNNNNNNNNN2 Dr.
$IB% (eneral =#NNNNNNNNNNN #r.
2.3.3 Books maintained &" cash department+
Vault *egister+ The book where cash amount a"ailable in the branch is maintained.
That is, the amount in the "ault register book.
Cash *egister+ This register keeps record of all incoming cash
Cash /a"ment *egister+ similar to the cash register book, this book keeps tracks of
all outgoing cash that are all payments.
Cash Balance Book+ this is the book where cash balance is recorded by counting the
notes and coins that are physically a"ailable. The balance in this book is compare with
the "ault register, which should be the same. In case there is an error, then the figures
would not match but if no discrepancy is found then anything is to be worried about.
'rend of Cash 'ransaction
4Tk. In #rore5
#ash Transaction
#ash 9ecei"e *>./ 00., ,*.E/L
#ash Payment E.;; ;/./; ,/.&EL
(raphical Presentation of #ash Transaction
%nal"sis+ In />*& 4up to .o"ember5 #ash 9ecei"e is increased by ,*.E/L compare
to />*/. #ash Payment is also increased by ,/.&EL in />*& compare to />*/. <ith
the increase of clients #ash 9ecei"e and #ash Payment increase.
2.1 Mail *eceie and .ispatch Section
2.1.1 Mail receiing+
ll mail comes to the bank recorded in this desk. 7or this reason a register book
maintained called inward mail register. number is gi"en on recei"ing mail and
records particulars of document in the register book.
2.1.2 Mail .ispatching+
Before dispatching mail from the bank it must be recorded in outward mail register.
number is gi"en on the mail. Destinations, date of dispatch are recorded in that
register book.
'rend of Mail receie and .ispatch Section
4Tk. In 8illion5
8ail recei"e 3 Dispatch $ection L #hanges
Gear />*/ />*&
8ail 9ecei"e &*> *,;, ,&./&L
8ail Dispatch //0 *&/> ,/.+0L
(raphical Presentation of 8ail 9ecei"e and Dispatch
%nal"sis+ In />*& 4up to .o"ember5 8ail recei"e is increased by ,&./&L compare to
/>*/. nd mail Dispatch also increased by ,/.+0L in />*& compare to />*/.
2.B%ccounts .epartment Section
ccounts section is the ner"e center of a bank. s all transactions carried by a bank is
being legalized as far as accounting is concerned. If transaction were not recorded
properly there would be disequilibrium in state of the bank. There can be imbalance in
the cashbook thus the whole mechanism will collapse. The regular tasks of the
department areC
To record all transaction in the cash book
To prepare daily fund position, weekly position, periodic statement of
affairs
Prepare necessary statements for reporting purpose
To pay all e1penditures on behalf of the account
8ake salary statements
Branch to branch fund remittance
Publishing basic data of the branch etc.
Islamic Banking
Islamic banking refers to a system of banking or banking acti"ity that is consistent
with the principles of Islamic law 4$hariah5 and its practical application through the
de"elopment of Islamic economics. $hariah prohibits the payment or acceptance of
interest fees for the lending and accepting of money respecti"ely, 49iba, usury5 for
specific terms, as well as in"esting in businesses that pro"ide goods or ser"ices
considered contrary to its principles 4)araam, forbidden5. <hile these principles were
used as the basis for a flourishing economy in earlier times, it is only in the late />th
century that a number of Islamic banks were formed to apply these principles to
pri"ate or semi2pri"ate commercial institutions within the 8uslim community.
3.1 Cafela # Mudara&a !a-- deposit Scheme
)a-- is one of the most important bases of Islam. 9eligious 8uslims tends to perform
)a-- when they gather financial ability. But they find it difficult to gather the required
amount to perform as there is no such systematic way of sa"ing the money. To help
our muslim brothers $ocial Islami Bank %td introduced )a--=!mrah $cheme.
The basic rules of this scheme areC
This account shall be called as )a--=!mrah $a"ings $cheme
ny 8uslim 9esiding in Bangladesh may open an account under this scheme
This scheme will be accounted under 8udaraba rules. The Bank as 8udarib
and the account holder will be treated as $ahib2e28al. The account holder will
ha"e to en-oy the Profit = %oss of the Banks respecti"e year.
The depositor will be pro"ided with a Deposit book and the deposited amount
must be written and "erified by the Bank's authorized official. In case of
losing the deposit book Tk. /> has to be deposited for issuing a new one.
In case of change of address the bank must ha"e to be notified as soon as
possible.
Pro"isional profit will be charged on Bune and December closing. If the
account holder is unable to perform the )a--=!mrah or any other person does
not perform instead of the account holder then the corresponding account will
be treated as a 8udaraba $a"ings account and accordingly profit will be
distributed.
n introducer must be there to open an account.
ny installment size can be chosen during the opening of the account, which
cannot be changed afterwards.
This scheme can be opened in the name of any under2aged people. In such
cases the rules relating to open an account for an under2aged person must be
followed.
In case of closing the account before maturity profit will be gi"en as per rules
of lwadiah #urrent account. .o profit will be gi"en in case of closing the
account before ? 4$i15 months.
8onthly installment of the account will be deposited within *>th day of each
month. ny ad"ance installment is always appreciable.
If a depositor fails to deposit the installment of one month then in the ne1t
month two installments must be deposited in due time. In case of failing of
two consecuti"e installments, prior permission of the Branch incumbent must
be taken to deposit all the pending installments.
In case of failing of & consecuti"e installments the account will be
automatically changed to sa"ings account.
8oney cannot be withdrawn from the )a--=!mrah account therefore cheque
book will not be issued.
fter the scheduled time of the scheme if the accumulated amount with profit
is less than the amount of total estimated cost to perform )a--=!mrah then the
account holder must deposit the rest amount at a time. If for any reason the
account holder cannot perform.
$imilarly if the total cost for performing )a-- is less than the accumulated
amount the rest will be returned to the account holder.
The account holder while disbursement of total amount must pro"ide adequate
proof of identity.
The Bank retains the authority to change, modify, rectify or cancel the rules
regarding the scheme and the account holder must abide by the decision.
3.2 Mudara&a Bashastan Saings scheme
)ousing has become one of the most fundamental needs of human ci"ilization. But in
this early />th century most of the people of Bangladesh are lacking to fulfill this
basic need. s a follower of Islamic $hariah, $ocial Islami Bank %td focuses forward
to help people to fulfill this basic need.
8ain features of this schemeC
The applicant has to fill the application form duly.
n amount of Tk. 0>>=2, *>>>=2, *0>>=2, />>>=2 or any amount multiple can be
deposited under this scheme.
The depositor will en-oy earnings from in"estments under Islami $hariah
based 8udaraba rules.
s per rules of Islami banking the actual amount may "ary from the estimated
amount.
In case of failing of & 4Three5 consecuti"e installments the account will be
closed. In such cases profit will be gi"en as per sa"ings account rate, but no
profit will be gi"en if the account is closed within ?4$i15 months.
The account holder may choose any installment size on account opening,
which cannot be changed later.
Installment must be deposited within first *0 day of the month. ny amount
deposited as ad"ance installment is always welcome.
The scheme is *0 years long and if the depositor intends to withdraw the
amount then profit will be gi"en as per sa"ings rate.
TQ, Gearly e1cise duty etc applicable on the profit will be borne by the
depositor.
In case of change of address the Bank should be notified immediately.
n account in the name of under2aged person can be opened under this
scheme.
fter successful continuation of the scheme for 0 years the depositor may take
up to ,>L loan of the deposited amount.
fter successful completion house building loan facility from the bank may be
considered by the bank authority.
The Bank retains the authority to change, modify, rectify or cancel the rules
regarding Bashthan $a"ings scheme and the account holder must abide by the
decision.
Income ta1 imposed on the earnings from the deposited amount should be
deducted from depositors account.
3.3 /roshanti # Mudara&a Dakat Saings %ccount
Rakat is the most important foundation of $hariah based economy and is 7arz for
e"ery capable 8uslim. )owe"er Rakat payers face difficulties in calculating the e1act
amount of Rakat. That is whyI this J8udaraba Rakat $a"ings ccount' has been
introduced like a special deposit scheme for Rakat payers.
The scheme holders shall conduct the account on the basis of 8udaraba policy
of Islami $hariah
The depositors shall get profit at the rate of *> per cent on daily balance.
The Rakat payers themsel"es or the bank on behalf of the Rakat payers can
withdraw the Rakat amount from the total sa"ings 4including profit5 after the
month of December and spend the Rakat amount in selected sectors as per
direction of l Huran.
The beneficiaries are entitled to get profit semiannually.
.o amount can be withdrawn from the account before December prior to
gi"ing profit. $cheme holders can withdraw the total deposit after December
and after paying Rakat can continue sa"ing in the account. If the Rakat payers
do not withdraw the amount that time they can instead withdraw during the
month of 9amadan and pay Rakat as per direction of $hariah.
The scheme holders can a"ail annual charge free Debit card and #redit #ard of
the bank.
3.; Mudara&a $ducation Saings Scheme
6ducation e1penditure especially for higher studies is increasing day by day. In many
cases children loses the chance of education as their guardians become unable to
ad-ust with the e1penditure. But if proper financial planning is adopted earlier then it
is easier for the parents to bear the e1penses.
7or these reasons $IB% has introduced A6ducation $a"ings $chemeK, which is based
on $hariah Principles. This scheme would enable the our parents to bear child's
educational e1penses in a planned manner.
(eneral 9ules 3 9egulations of 8udaraba 6ducation $a"ings $chemeC
ny amount of Tk. /0,>>>=2 or multiple is accepted in this scheme.
fter maturity the amount can been cashed at a time or can be taken for the
ne1t ? 4$i15 years of maturity as mentioned in the following tableC
The abo"ementioned maturity amount may differ due to the annual profit rate
achie"ed by the Bank. The depositor will get more or less depending on the
profit rate.
7or the abo"e mentioned reason the depositor may get more or less amount of
monthly allowance also.
The depositor will get a receipt on the deposited amount.
In order to recei"e the monthly education allowance the depositor will ha"e to
submit all the 9eceipts duly discharged and proper instruction must be
pro"ided in writing to nominate a person for recei"ing the allowance.
The instrument cannot been cashed before maturity. In case of emergency if
the depositor wants to en cash before maturity the following rules will be
applicableC
If the instrument is encashed before E years then 8udaraba $a"ings Deposit will be
applied on the deposited amount.
If the amount is en cashed after E years then amount will be gi"en as per rules of E
years scheme and for the rest years 8udaraba $a"ings Deposit rate will be applied.
In case of Death of the depositor the amount payable will be paid to the
nominee. If there is no nominee by submitting $uccession certificate the
amount will be paid to legal successor of the depositor.b. In case of death of
the depositor if the nominee wants to take monthly allowance for ? si1 years
then the instrument must be submitted to bank and should be duly discharged.
To issue a duplicate instrument the rules for issuing duplicate Term deposit
will be applicable.
TQ, FT, 61cise Duty as applicable by (o"ernment will ha"e to be borne by
the depositor.
Bank authority has the authority to change=amend the rules and regulations
regarding the scheme as and when required and the depositor must abide by
the rules.
3.3 Sonali Ca&in # Mudara&a Mohorana Saings Scheme
MDenmohorM is considered one of rights of the wi"es which are enforceable by Islami
$ariah. This product is aimed to create consciousness for paying MDenmohorM among
married as well as unmarried men of Bangladesh. It also reduces the burden of men in
paying a lump sum amount of MDenmoharM.
The scheme holders can operate the account on the basis of 8udaraba policy
of Islami $hariah.
By depositing the monthly installments the beneficiaries shall be able to pay
Denmohor to their wi"es after a certain period 4>0 years and *> years5.
This account is opened only on a single name.
The scheme holders are entitled to a sa"ings account at the bank.
The scheme holders shall be pro"ided annual charge free Debit card and
#redit card of the bank.
In case of emergency the depositors can withdraw total deposit 4including
profit5 before maturity and in that case the sa"ings rate is applicable.
3.1 Sonali .in# Mudara&a deposit /ension Scheme
(enerally people wants sa"e a portion of their income for economic assurance at old
ages. 7or this reason a unique kind of sa"ings scheme has to be introduced so that a
portion of income can be deposited regularly for a long time span. This enables a
person to get quite a considerable amount after maturity.
Taking the abo"e reasons into account $ocial Islami Bank %td, a -oint "enture Islamic
bank ha"e introduced monthly installment based A8udaraba $pecial $a"ings
4Pension5 $chemeK.
!nder this scheme any person can deposit a fi1ed amount monthly and after maturity
the depositor will get a handsome amount with increased profit. The depositor may
take cash the total amount at a time or can take as monthly pension until a stipulated
time.
Intentions and >oal of the scheme+
To create awareness to deposit among a"erage income people.
To create a chance for attracti"e deposit scheme.
To create an interest free in"estment.
3.B SIBL Eoung Star %ccount
This types of account specially introduced to encourage school student to deposit
money by reducing tiffin cost. <hich influence student to deposit money from their
early stage of life. The primary deposit of that account is Tk.*>>.
The beneficiaries are entitled to daily profit on daily balance, which directly
adds to the account.
There is no need to keep minimum balance to run the scheme.
The scheme holders shall be pro"ided annual charge free Debit card and
#redit card of the bank.
The account holders shall be gi"en attracti"e gift hampers at the time of
opening the account.
<ith the help of school authority and the bank, the students can sa"e money at
the institutions in presence of bankMs e1ecuti"es.
fter opening Goung $tar account, the students can pay school2fees through
balance transferring from their account.
$IB% Goung $tar account holders desiring to achie"e higher education in
future would get in"estment facility from the bank.
3.2 Special Saings Scheme for lo5er#income group 5orkers
7inancial inclusion of lower income groups specially the 98( workers is the core
concept of this scheme. "ailing this scheme lower income groups can now also earn
lucrati"e profit by in"esting small amount monthly.
This scheme is run in compliance with 8udaraba policy of Islami $hariah.
This scheme has been initiated for the lower2income group people especially
for women workers of 98( sector.
Depositing a small amount monthly the scheme holders can withdraw the total
deposit at a time including attracti"e profit or as in periodical=monthly pension
scheme after maturity.
$cheme holders can secure their future by withdrawing the amount in lump
sum or as monthly pension.
This scheme can be opened for a period of &, 0 and *> years.
The scheme holder shall get insurance facility if he or she becomes disable to
work due to any kind of accident including fire burn.
The scheme holders shall be entitled to insurance facility of up to Tk 0>,>>>
regardless of whate"er amount accumulated in the account by the monthly
deposits including the profit.
The scheme holder shall get separate insurance certificate in his=her name.
The scheme takers would get up to ,> percent in"estment facility on total
deposit.
The scheme holders are entitled to a sa"ings account at the bank.
The beneficiaries shall get annual charge free Debit card and #redit card of the
bank.
#onditions applicable.
3.0 Mudara&a Monthl" /rofit .eposit Scheme
$ocial Islami Bank %td is an Islamic Bank ruled by Islamic $hariah. The bank is
operating in 7ormal, .on27ormal and Foluntary banking sector for alle"iating po"erty
in the Bangladesh. But to reduce po"erty in a country like Bangladesh there is no
other alternati"e but increase internal deposit. Increase in deposit will increase
in"estment and new in"estment will result in more employment. 7or this reason $IB%
ha"e introduced A8udaraba 8onthly Profit $chemeK.
!nder this scheme the depositor will get monthly profit on the deposited amount. The
reasons for introducing this scheme are as followsC
The scheme pro"ides monthly profit for ser"ice holders who may deposit the
pension benefit
7or those Bangladeshis working abroad willing to deposit once and pro"ide a
fi1ed amount monthly to family and relati"e residing in Bangladesh
The trust and foundations willing to pro"ide monthly scholarship to students
against one time deposit
7or the parents who wants to bear educational e1penses of their child against
deposit
The payable profit will become due after * month of deposit. But the amount will be
deposited to account in the last week of the month.

(enerally, a depositor cannot withdraw the amount before 0 years. But, in
una"oidable circumstances the depositor can withdraw the amount and in that case.
The depositor will ha"e to submit the duly filled application form of the scheme.
The depositor will ha"e to maintain a 8udaraba $a"ings account in which the profit
of the scheme will be deposited.
In case of change of address the depositor must inform the bank as soon as possible.
If the scheme is closed before * year then no profit will be gi"en.
/roducts F Serices of SIBL
.eposits /roducts+
l2<adiah #urrent Deposit
8udarabah $a"ings Deposit
8udarabah .otice Deposit
8udarabah Term Deposit
:ne 8onth
Two 8onth
Three 8onth
:ne Gear
8udarabah 8onthly Profit $cheme
8udarabah Double Benefit $cheme
8udarabah )a-- $a"ings Deposit
$IB% Goung $tar ccount
BANK
Deposit products In"estment
Products
Service
5roducts
Inestment /roducts+
Bai28urabah
Bai28ua--al
)ire Purchase !nder $hirkatul 8elk
Bai2$alam
Huard
$86 3 gricultural 7inance
Serice /roducts+
:nline Banking
T8 /E=E
8obile Banking
9emittance
%ocker
;.1.1 %l#5adiah Current .eposit 7%?C.8
This account is similar to the demand deposit account of interest2based banks.
#on"entional interest2based banks do not pay interest on this type of deposit account.
In addition, depositors may withdraw all or a part of the funds deposited in this
account without restriction. The term al2wadiah means deposit of money allowing
somebody to claim the funds in the account any time. The bank as trustee preser"es
and safe keeps the funds deposited. Thus, depositors feel safekeeping their money
with the bank because the bank pro"ides assurance of returning their money on
demand.
Depositors are pro"ided with a cheque book. They can withdraw any amount up to the
balance at any time. The bank may charges fee on the account to co"er transaction
cost. l2wadiah Deposits are short term funds. Thus banks ha"e to be "ery careful as
to what types of pro-ects are financed.
Gearly maintenance fee Tk. &;0 4twice in a Gear5
'rent of %l# ?adiah Current .eposit 7%?C.8
4Tk. In 8illion5
l <adiah #urrent Deposit L #hanges
Gear />*/ />*&
In mount *E.;> *&.?/ 4/E.E0L5
In .o. of # ?0 *;& 0;.0;L
(raphical Presentation, trend of <#D
%nal"sis+ In />*& 4up to .o"ember5 l2<adiah #urrent Deposit in amount is
decreased by /E.E0L compare to />*/. But .o. of account is increased by 0;.0;L in
/>*& compare to />*/. !nsound economic condition and political instability are
mainly responsible for that.
;.1.2 Mudara&ah Saings .eposit 7MS.8
Interest2based banks recei"e deposits from clients in return for being paid a fi1ed
interest rate. $o, !nder the interest2based banking system, the relationship between
the bank and its depositors is essentially that of a debtor and creditor. In some
instances, depending on the type of account notice may need to be pro"ided to the
bank for a withdrawal of money e1ceeding specified amount.
The 8udarabah $a"ings account of $IB% is different from the chequing account of an
interest2based bank. 8udarabah is a form of business contract where one party
supplies money and the other party manages the business by in"esting labor and time.
Profits generated from the "enture are shared by both parties in a proportion agreed
upon at the time of contract.
Profit rate is ;L which is pro"isional and yearly maintenance fee Tk. &;0 4Twice in a
year5
'rend of Mudara&ah Saings .eposit 7MS.8
4Tk. In 8illion5
8udarabah $a"ings Deposit L #hanges
Gear />*/ />*&
In mount ;.;E ?.+/ &0.;>L
In .o. of # ,; /,& E>.&/L
(raphical Presentation, Trend of 8$D
%nal"sis+ In />*& 4up to .o"ember5 8udarabah $a"ings Deposit in amount is
increased by &0.;>L compare to />*/. nd .o. of account is also increased by
E>.&/L in />*& compare to />*/.
;.1.3 Mudara&ah 'erm .eposit 7M'.8
!nder the term deposit account depositors are not allowed to withdraw money from
term deposit until the term matures. Term deposit arrangements under con"entional
banks result in a debtor2creditor relation as in the case of sa"ings deposits. The
depositors are not pro"ided with cheque books on term deposit accounts, but they are
gi"en term deposit certificates and paid a higher interest rate.
(enerally these types of deposits are recei"ed by an Islamic bank for a minimum
period of & months to & year ma1imum. The bank in"ests the money and shares any
profit with the depositor based upon a percentage agreed upon at the tie of contract. t
the end of the term the contract terminates and the depositors withdraw their money,
plus or minus any gains or losses.
Profit 9ate on 8TD
8udarabah Term Deposit 9ate of Profit
8TD 4* 8onth5 *>.0 4Pro"isional5
8TD 4& 8onth5 **.0 4Pro"isional5
8TD 4? 8onth5 **.0 4Pro"isional5
8TD 4* Gear5 **.0 4Pro"isional5
8TD 4& Gear5 */.0 4Pro"isional5
'rent of Mudara&ah 'erm .eposit
4Tk. In 8illion5
8udabarah Term Deposit
In mount /+.;E *;?.E+ E+.+/L
In .o. of # 0? *+E E*.0EL
(raphical Presentation, Trend of 8TD
%nal"sis+ In />*& 4up to .o"ember5 8udarabah Term Deposit in amount is increased
by E+.+/L compare to />*/. .o. of account is also increased by E*.0EL in />*&
compare to />*/. 8udarabah term deposit increase both in no. of account and in
amount as $IB% pro"ides higher profit rate.
;.1.; Mudara&ah 4otice .eposit 7M4.8
It is a deposit account open by customer where customer deposited money for short
period. #ustomer can withdraw money after gi"ing a short notice. This account holder
recei"es profit on his deposited money.
Profit rate is ;L which is pro"isional and yearly maintenance fee Tk. &;0 4Twice in a
year5
'rend of Mudara&ah 4otice .eposit
4Tk. In 8illion5
8udarabah .otice Deposit L #hanges
Gear />*/ />*&
In mount /.;+ ;.E/ ;E./0L
In .o. of # E *> &>L
(raphical Presentation, trend of 8.D
%nal"sis+ In />*& 4up to .o"ember5 8udarabah .otice Deposit in amount is
increased by ;E./0L compare to />*/. .o. of account is also increased by &>L
compare to />*/.
;.1.3 Mudara&ah .eposit Scheme 7M.S8
$ocial Islami Bank %imited introduces a sa"ings scheme with high profit for the
purpose of increase sa"ings mentality. <hich helps to form capital and makes the
depositor self2dependent. nd will inspire the depositors to form new business
"enture and finally will contribute to the economy of the country.
'rend of Scheme .eposit
4Tk. In 8illion5
$cheme Deposit
In amount *.>0 +.?? ,+.*&L
In .o. of # 0+ 0*, ,,.?*L
(raphical Presentation of $cheme Deposit
%nal"sis+ In />*& 4up to .o"ember5 $cheme Deposit in amount is increased by
,+.*&L compare to />*/. .o. of account is also increased by ,,.?*L compare to
/>*/.There is a significant increase in $cheme Deposit because of product "ariety and
higher rate of profit.
;.1.B Mudara&ah Cash ?a:f Scheme
This is a $pecial deposit scheme for those who want to contribute to social welfare.
They in"est their money to this account bank distribute the profit which earned from
the in"estment to the needy people and to social welfare.
;.2 Corporate Banking
#orporate banking is a term used to describe banking ser"ices that large companies,
go"ernments or other big institutions need in order to function day to day. #orporate
banking consists of simple business of issuing loans to more comple1 matters, such as
helping minimize ta1es paid by o"erseas subsidiaries and managing changes in
foreign e1change rates. Bankers associated with capital markets help companies raise
money by issuing equities or debt whereas corporate banking has the bankers who
typically help clients raise money through loans.
#orporate banking is a type of ser"ice offered by banks to corporations. It often
in"ol"es financing, cash management and other needs of the corporation. #orporate
banking has played a significant role in the world of business.
#orporate Banking is roughly the opposite of retail bank. 9etail banking caters to
indi"idual persons. 8eanwhile, corporate banking caters to companies and other large
corporations.
#orporate banking, also called corporate financing, is a specialized branch of finance
that deals specifically with corporations and their needs. The -ob of a corporate banker
is to enhance the corporate "alue of the company22its o"erall worth.
Corporate Social *esponsi&ilit"
s an Islamic Bank, $ocial Islami Bank %imited is quite conscious of its social
responsibility and always trying to participate in social cause program in the country.
The bank is committed to ser"e the society at large through its family empowerment
8icro In"estment, 8icro 6nterprise and $86 programs under non2formal sector,
social capital mobilization through #$) <H7 and other programs under "oluntary
sector. The bank has already formed #$9 Desk with the aim to ser"e humanity
through different philanthropic acti"ities gi"ing emphasis on health and 6ducation.
The bank belie"es that any kinds of social 3 philanthropic acti"ities would impro"e
the quality of the li"es of the poor masses of the country.
The Board of Directors of the Bank consists of winning personalities in respecti"e
area of Trade, #ommerce 3 Industry of the country. !nder the proacti"e
guidance, policy and direction of the Board, 8anagement conducts its business
operations. The #orporate (o"ernance systems in $IB% ensure transparency
and accountability at all le"els in conducting business.
The $hariah $uper"isory #ommittee is consisting a group of prominent Islamic
$cholars, 6conomists and %awyers to ad"ise the 8anagement on $hariah
matters relating to the business operations.
The Board of Directors pro"ides leadership and direction to the 8anagement to
attain goals and ob-ecti"es of the bank. The solid performance of the bank that
achie"ed is due to the di"ine blessings of llah $obhanahuSTUTala and
constant guidance, cooperation and support of the Board 3 $hariah
$uper"isory #ommittee as well as committed, dedicated and hard work of the
8anagement Team.
;.3 >reen Banking Issue of SIBL
6reen anking is an emerging issue In the present banking arena.
6reen anking is a holistic approach which encourages
environmental protection, sustainability, resource:savings, and
economic attitude in personal and professional life among others.
6reen anking issues are properly being addressed at SI. as per
guidelines of angladesh ank. angladesh ank vide 459 7ircular
no .1& dated &-.1&.&111 advised all banks to start 6reen anking
#ctivities comprising a set of initiatives in 1' =three> phases with
specifc tie frame ranging from 9ecember '1, &111 to 9ecember '1,
&11'.
2.0.1 Strateg" (rame5ork of >reen Banking
/hase Compliances
/hase#1
*.* Policy formulation and go"ernance
*./ Initiating in2house en"ironment management
*.& Introducing green marketing
*.; :nline banking
*.0 $upporting 6mployee training, consumer awareness and
green e"ent
/hase#2 /.* $ector specific en"ironmental polices
/./ (reen strategic planning
/.& $etting up green branches
/.; 9igorous programs to educate clients
/hase#3 &.* Designing and introducing inno"ati"e products
&./ 9eporting in standard format with e1ternal "erification
2.0.2 %chieements in >reen Banking
SI 4o. Issue %chieement
!nit
(reen Banking !nit has been restructured
for smooth functioning of (reen acti"ities
2 #irculation of 6n"ironment
Due Diligence46DD5
6n"ironment Due Diligence 46DD5
checklist is being #irculated "ide
Instruction #ircular no. />**=/& dated
8ay /&, />**
3 #irculation of en"ironment
risk rating 46995
6n"ironment risk rating 46995 is being
monitored as per instruction #ircular no.
/>**=/& dated December /+,/>**.
; #irculation of green office
(uide
(reen office guide checklist is being
monitored as per instruction circular
no./>**=/+ dated December/+,/>**
policy
(reen Banking policy of $IB% has been
appro"ed by the Board of directors of the
Bank i
;.3 SM$ Banking
<e ha"e an array of $86=gri products2 designed to satisfy the di"ersified financial
needs of $86=gri. clients. <e are offering both 9e"ol"ing 3 Term In"estment
facilities to the $86=gri. clients. $mall 6ntrepreneurs, gri. #lients and <omen
6ntrepreneurs are properly addressed by the di"ersified products designed for this
purpose.
Baim# SM$ 7*eoling8
#ontinuous In"estment to meet up working capital requirement.49e"ol"ing basis5
!/SM# SM$ 7'ransport8
Term Investment to purchase f%ed asset.=?3ual +onthly Installment:?+I
basis>
Baim# SM$ 7Installment8
Term In"estment to purchase transport for business purpose. 46qual 8onthly
Installment268I basis5
!/SM# SM$ 7Com.8
Term In"estment to purchase raw materials=goods.46qual 8onthly Installment268I
basis5
Baim# M$ 7Micro#$nterprise8
Term In"estment to meet up working capital requirement. 46qual 8onthly
Installment268I basis>
//>#1+ Mura&aha# SM$
#ontinuous In"estment to meet up working capital requirement. 49e"ol"ing basis5
;.; .e&it card, Credit cart F Visa card
;.;.1 SIBL .e&it card
debit card 4also known as a bank card or check card5 is plastic cart that pro"ides the
cardholder electronic access to his or her bank account4s5 at a financial institution.
$ome cards ha"e a stored "alue with which a payment is made, while most relay a
message to the cardholder's bank to withdraw funds from a designated account in
fa"or of the payee's designated bank account. The card can be used as an alternati"e
payment method to cash when making purchases. In some cases , the cards are
designed e1clusi"ely for use on the Internet, and so there is no physical card.
n electronic card issued by a bank which allows bank clients access to their to
withdraw cash or pay for goods and ser"ices. this remo"es the need for bank clients to
go to the bank to remo"e cash from their account as they can now -ust go to an T8
or pay electronically at merchant locations. This type of card, as a form of payment,
also remo"es the need for checks as the debit card immediately transfers money from
the client's account to the business account .
;.;.2 SIBL Credit card
s per Islamic Banking (uidelines , Bai28urabha means buying goods and ser"ices
and selling it to the customers with markup profit. It can be sold to the customers
against full payment at the time of sale or installment payment in future date.
$IB% Fisa Islamic #redit #ard will be issued under Bai28urabha mode of
In"estment. Gearly /EL 8ark2up Profit will be charged with the purchase price og
(oods and $er"ices. :ther charges will be as per slandered of e1isting #ard 8arket
of Bangladesh.
;.;.3 SIBL VIS% Islamic Credit Card
In todayMs modern world #redit #ard is a "ery e1tensi"ely used mode of financial
transaction and it is widely known as APlastic 8oneyK. It has created an immense
impact in the life of the people all o"er the world. The same trend is being followed in
Bangladesh too. .owadays the popularity of Islamic #redit #ards in Bangladesh Is
growing by leaps and bounds as domestic and foreign banks are earning substantial
profit through this product. n increased use of both local Dual #urrency Islamic
#redit #ard is taking place side by side with the e1pansion of personal banking
ser"ices. #ross2border business and tra"els are also helping the e1pansion.
$IB% is always willing to offer new and Islami $hariah compliant financial products
to its clients. Though $IB% is making late entrance in the card market, still we are
planning to complete significantly with other issuers.
VIS% Islamic Credit Card 7.ual8
%ocal and foreign currency in same plastic.
Is accepted at any FI$ and H2cash merchant outlets around the country and
o"er /; million FI$ outlets worldwide.
ll foreign currency transactions will be con"erted to !$ Dollars.
Issued under Personal tra"el Huota, 97#D Huota and 69H entitlement.
ny amount up to +>L of credit limit is a"ailable to you as cash from any
%ocal and foreign FI$ T8s
ny amount up to +>L of credit card limit BDT can be transferred to 8$D
account with $IB% by fund transfer
9oaming bill of cell phone is payable through $IB% Dual #redit card
6commerce transaction can be e1ecuted by $IB% FI$ Islamic Dual #redit
#ard
VIS% Islamic Credit Card 7Local8
Is accepted at any FI$ and H2cash merchant outlets around the country
ny amount up to +>L of credit limit is a"ailable to you as cash from any
T8 displaying the FI$ logo 3 H2#ash logo.
ny amount up to +>L of credit card limit can be transferred to 8$D account
with $IB% by fund transfer
;.3 Balance 'ransfer
8ost of us are familiar with a credit card as a con"enient way to spend, whether we
use our plastic to pay for the weekly shop or to indulge in a bit of retail therapy. But
did you know that you can also use a credit card to manage your debtsV If you are
cle"er, it can be a cheap way to borrow money and a lifeline for today's cash2strapped
consumers.
$IB% transfer money from one place to another place as per the order of its customers
through #redit #ard, 8ail Transfer 48T5, Telephone Transfer 4TT5, Demand Draft
4DD5 and Pay :rder 4P:5. They may recei"e ser"ice charge or commission for
rendering such ser"ices. #ustomers benefit from these ser"ices, as its helps them to
fulfill their financial needs timely.
;.1 4e5 Che:ue Book
7ollowing procedures are maintained by $IB%, %ocal :ffice for issuing new
checkbook.
4a5 7irstly the customer will fill up the check requisition form.
4b5 The lea"es of the checkbook under issue are counted to ensure that all the lea"es
and the blank requisition slip are intact.
4c5 The officer writes =# number and branch name on all the lea"es of the
checkbook.
4d5 The name and the =# number of the customer are than entered in the
checkbook register against the particular checkbook series.
4e5 Then the officer sightseer, checkbook, and requisition slip
4f5 %astly the checkbook is handed o"er to the customer after taking
acknowledgement on requisition slip.
Check *e:uisition (orm
;.B Stolen Card
If your credit, T8, or debit card is lost or stolen, federal law limits your liability for
unauthorized charges. Gour protection against unauthorized charges depends on the
type of card N and when you report the loss.
*eport Loss or 'heft Immediatel"
cting fast limits your liability for charges you didn't authorize. 9eport the loss or
theft of your card to the card issuer as quickly as possible. 8any companies ha"e toll2
free numbers and /;2hour ser"ice for such emergencies. :nce you report the loss of
your T8 or debit card, federal law says you cannot be held liable for unauthorized
transfers that occur after that time.
(ollo5 up 5ith a letter or email. Include your account number, the date and
time when you noticed your card was missing, and when you first reported the
loss.
Check "our card statement carefull" for transactions you didn't make.
9eport these transactions to the card issuer as quickly as possible. Be sure to
send the letter to the address pro"ided for billing errors.
Check if "our homeo5nerGs or renter9s insurance polic" coers "our
lia&ilit" for card thefts. If not, some insurance companies will allow you to
change your policy to include this protection.
;.2 %ccount Closing
7or two reasons, one can be closed. :ne is by banker and other is by the customer.
B" &anker+
If any customer doesn't maintain any transaction within si1 years and the =# balance
becomes lower than the minimum balance, banker has the right to close an =#.
B" customer+
If the customer wants to close his =#, he writes an application to the manager urging
him to close his =#. Different procedures are followed in cash of different types of
=# to close. 7i1ed deposit =# is closed after the termination of the period. #losing
process for current 3 sa"ings =#C
*. 9ecei"ing customer's application the officer "erifies the balance of the =#.
/. )e then calculates interest and other charges accumulated on the =#.
&. If it bears a credit balance, the officer writes ad"ice "oucher. )e gi"es
necessary accounting entries post to accounts section.
;. The balance is returned to the customer. nd lastly the =# is closed.
But in practice, normally the customers don't close =# willingly. t times, customers
don't maintain any transaction for long time. Is this situation at first, the =# becomes
dormant and ultimately it is closed by the bank.
3.1 /ro&lems
$ocial Islami Bank is a second (eneration Islami Bank. ctually general
banking department consists with #ash department, #learing Department,
ccount :pening Department. fter analyzing the (eneral banking of $IB%,
Dewanhat Branch with "arious tools and obser"ing "arious aspects I ha"e
identified the following drawbacksC
/ro&lems in Cash .epartment+
dequate manpower not pro"ide in cash department in this branch of
$IB%.
In some cases cash limit of the branch is e1ceed the cash in safe limit.
8utilated notes are not disposing -ust in time by send it to Bangladesh
Bank.
6ntrance (ate of #ash #ounter of the branch found open and that was
not auto locked.
Branch is maintaining a kacha register as Fault 9egister where
necessary columns are not introduced. s a result Branch did not
maintaining 3 monitoring cash at counter limit.
Branch "ault key not changes regularly with its feeding branch.
$tamp in hand register not properly maintained.
/ro&lems in Clearing .epartment+
$ometimes clearing software face network problems
$ometimes Bangladesh uto 8ated #learing house 4B#)5 report takes long
time to settlement.
$ometimes B#) machine could not scan properly of folded cheque gi"en by
the clients.
$ometimes electricity problem causes late settlement.
Positi"e pay instruction slip not properly takes from the clients.
/ro&lems in %ccount <pening .epartment+
The Branch is not maintaining $ecurity $tationary 9egister properly. #ost of
security was not mentioned in the register.
Though in />*& in l2<adiah #urrent ccount .o. of account is increasing
trend but amount deposited is decreasing trend compare to />*/.
Both .o. of account and amount deposited is in increasing trend in 8udaraba
Term Deposit. But compare to .o. of account, amount deposited significantly
increased more because of the higher rate of profit.
$cheme Deposit has a significant increase both in .o. of account and amount
deposited due to higher rate of profit.
%ow number of current and sa"ings account in $IB%, Dewanhat Branch due to
lack of customer base as it is a new branch.
In (eneral Banking acti"ities $IB% maintain Islamic 9ules but all customers
not habituated with islami banking rules and regulations.
In some cases customer are not satisfied with the Products and ser"ices
pro"ided by $IB%
%acks of proper ad"ertisement customer are not aware about the Islamic
Banking product and Islamic Banking.
The Bank has a large amount of idle deposit.
In the competiti"e market they don't ha"e sufficient T8 ser"ice compare to
other banks.
%ack of inter2branch reward system for better performance of the employee.
ll register not properly maintained by the client.
3.2 *ecommendations
s a second generation Islami Bank $ocial Islami Bank functioning in better
way not in best way but trying to be the leading islami bank. To satisfy the
customer needs and to become the leading Islami Bank $IB% should implement
successfully the ideas of Islamic Banking. 9ecommendation for $IB%
*ecommendation for Cash .epartment+
8anpower should be increased in #ash Department for better customer
ser"ice.
Branch must emphasi!e to keep cash within the limit of cash in safe
all time.
8utilated notes must be disposed -ust in time.
uto lock system must check and fit all times for ultimate compliance of
security.
ll register for cash department must properly maintain.
Fault key must change with feeding branch for proper security.
*ecommendation for Clearing .epartment+
.etwork problems sol"e by I#T department as soon as possible.
B#) processing needs to update day by day for better performance.
Branch ad"ice to customers not to folding any cheques.
Take initiati"e to collect positi"e pay instruction from clients.
*ecommendation for %ccount <pening .epartment+
ll register should maintain properly.
To stay in the competiti"e market $IB% should increase T8 ser"ices to
satisfy the clients
$IB% should increase ad"ertising regarding their products under the rules of
Islam and should pro"ide magazine containing how they maintain rules of
Islam in Banking acti"ities.
s a new branch $IB% should emphasize in 8arketing to increase .o. of
account
$IB% should make efficient in"estment team to reduce idle money to increase
profitability of the bank
$IB% should make product "ariety under the rules of Islam to satisfy customer
need and should increase T8 ser"ices.
The Bank should use scientific performance appraisal system. 8anagement
should clarify the performance reports of the employee. But the bank should
introduce inter2branch reward system for best performance.
3.3 Conclusion
$ocial Islami Bank Bank %imited is a strong and effecti"e player in the financial
system. It is a solid, forward2looking, modern second generation islami bank with a
record of sound performance. It is committed to pro"ide high quality financial
ser"ices =products to contribute to the growth of (DP of the industrialization,
boosting up e1port, creating employment opportunity for the educated youth, rising
standard of li"ing of limited income group and o"erall sustainable socio2economic
de"elopment of the country. The bank has the goals to become the leading Islami
Bank in Bangladesh in terms of efficiency, capital adequacy, asset quality, sound
management etc.
s concluding remark the bank is able to attain a leading role with the *> years
success story but to remain unri"alled among new generation banks, the bank must
face new challenges. The bank must make a positi"e attempt to be more outward
looking in their goals and aware of what is happening. They must also emphasize on
the domestic scenario more closely and analyze any certain trends and strategies of
their competitors. The bank must accept challenges and think of them as an ob-ecti"e
to pursue future goals instead of blaming such failures on other factors and in this way
the Bank will be able to keep on playing its important roles in our economy. I wish
more success of $ocial Islami Bank limited, Dewanhat Branch.
s a second generation Islami Bank $ocial Islami Bank functioning in better way not
in best way but trying to be the leading islami bank. To satisfy the customer needs and
to become the leading Islami Bank $IB% should implement successfully the ideas of
Islamic Banking. 9ecommendation for $IB%
$ocial Islmi Bank %imited should increase prompt ser"ices and business
related suggestion to corporate clients
To stay in the competiti"e market $IB% should increase T8 ser"ices to
satisfy the clients
$IB% should increase ad"ertising regarding their products under the rules of
Islam and should pro"ide magazine containing how they maintain rules of
Islam in Banking acti"ities.
s a new branch $IB% should emphasize in 8arketing to increase .o. of
account
$IB% should make efficient in"estment team to reduce idle money to increase
profitability of the bank
$IB% should make product "ariety under the rules of Islam to satisfy customer
need and should increase T8 ser"ices.
The Bank should use scientific performance appraisal system. 8anagement
should clarify the performance reports of the employee. But the bank should
introduce inter2branch reward system for best performance.
3.3 Conclusion
$ocial Islami Bank Bank %imited is a strong and effecti"e player in the financial
system. It is a solid, forward2looking, modern second generation islami bank with a
record of sound performance. It is committed to pro"ide high quality financial
ser"ices =products to contribute to the growth of (DP of the industrialization,
boosting up e1port, creating employment opportunity for the educated youth, rising
standard of li"ing of limited income group and o"erall sustainable socio2economic
de"elopment of the country. The bank has the goals to become the leading Islami
Bank in Bangladesh in terms of efficiency, capital adequacy, asset quality, sound
management etc.
s concluding remark the bank is able to attain a leading role with the *> years
success story but to remain unri"alled among new generation banks, the bank must
face new challenges. The bank must make a positi"e attempt to be more outward
looking in their goals and aware of what is happening. They must also emphasize on
the domestic scenario more closely and analyze any certain trends and strategies of
their competitors. The bank must accept challenges and think of them as an ob-ecti"e
to pursue future goals instead of blaming such failures on other factors and in this way
the Bank will be able to keep on playing its important roles in our economy. I wish
more success of $ocial Islami Bank limited, Dewanhat Branch.
Bi&liograph"
Te1t book of Islamic Banking by Dr. $. 8. kkas
nnual report of $ocial Islami Bank %imited.
www.siblbd.com
Different kind of publications of $IB%.
Daily affairs $tatement of $ocial Islami Bank %imited

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