Professional Documents
Culture Documents
Complaint letters - gap fill :exercise 1Fill in all the gaps using the words
given: alternative
assured
circumstances
connection
consequently
convenience
faithfully
situated
therefore
hearing
inform
misleading
raised
refund
City, Philippines, which I booked through your Queen's Road office on 3 January.
I regret to
I was particularly concerned that the hotel should be in a quiet location and close to a
beach, as we have small children who cannot walk long distances. When I
point with Mr Chan, he told me that the hotel was
this
in fact next to a busy motorway and the beach was nearly three miles away.
me that there
was. In fact, he was particularly certain about this point as he claimed to have stayed at
the hotel himself the previous year. You might imagine my feelings to find that the
swimming pool was in a state of disrepair and, according to the hotel staff, had been in
this condition for the past three years.
, we were unable to swim at all during our stay at the hotel, while the constant
noise from
the motorway made sleep at nights difficult. In fact, we were eventually forced to find
Yours
the
Dear Ms Smith
Faulty Ipsum C101x Colour printer
On 21 January 2010 I
[?] a copy of my
unable to load paper and therefore I could not print anything. I returned to the King's
Road branch and the sales assistant (Oliver O'Grady ) told me that you no longer
[?] the Ipsum C101x, but for an additional $19.90 I could upgrade to the Ipsum C200.
I
[?] to the sales assistant that I didnt want the extra expense of upgrading to
[?] to get a
my rights to
a refund for a
[?].
[?] product and I would
[?] refund of the
[?]
to
[?]
agreed
Further
circumstances
Furthermore
unprofessional
connection
presented
consideration
provided
course
sincerely
worse
Dear Mr Simpkins,
with the
You are aware that over twenty of our guests suffered food poisoning, caused directly by
the food you provided.
properly trained for this type of work. The waiters were rude and slovenly while the
kitchen staff were dirty in appearance and did not wear the correct clothing stipulated in
government regulations relating to hygiene and public catering.
To make matters
, I was
price
Exercise 4: Complaint letter: Arrange the paragraphs on the right next to the correct
paragraph descriptions on the left.
A
B
a) On arrival, the accommodation had not been cleaned, the
1. Introduction stating
the subject of the
complaint.
2. Precise details of the
complaint
Exercice 5 : Complaint letter - basic structure: Arrange the letter section contents
A
Section
Section
Section
Section
Section
B
1
2
3
4
5
Paragraph 1
Paragraph 2
Paragraph 3
Paragraph 4
B
1) Introduction stating the
subject of the complaint.
a)
Yours Faithfully
b) This phone number was an established business line which I had been using for the last three
years. Obviously this meant that my clients were unable to contact me and it cost me many
hours of phone calls to resolve the matter with your support centre.
c)
d) However, in the first month of service you managed to cause me to lose two days worth of
business because of poor administration. The main problem was that you failed to provide
me with the correct telephone number, 9818 8747, that you had promised when I completed
the contract.
e) I would appreciate it if this situation could be resolved and a substantial rebate offered on my
first three month's account.
f)
Charlie Williams
g)
I am writing this letter to complain in the strongest terms about the poor service that I have
received from your company.
h) We signed up to your telephone and internet service package two months ago because your
advertising suggests that you are better than Telco. In addition, you promise to deal with
problems quickly and efficiently, something that Telco were unable or unwilling to do.
i)
Dear Sir,
f)
Yours faithfully,
g) To make matters worse, the impact that this advertisement is making on the childrens
morale and self-confidence, especially on those unpopular and introverted ones, is literally
crushing. Not only do they have to face challenges in the grounds of homework load at
school, but they now must go under even more peer pressure in and out of school.
h) I am referring to the advertisement which shows 6 beautiful, young children playing in the
school yard when a new-at-school child walks up to them and asks if she can play with them.
She immediately gets rejected owing to not wearing the specific brand of clothes advertised
which the rest of the children are all wearing. To begin with, this brands fashion line costs a
lot more than the average, employed householders can afford. It is common knowledge that
most families financial situations are tight and this is no time for lavishness.
Exercise 10: Reorder the parts of the complaint letter
a) Added to all this, the tourist guide included in your offer had fallen ill shortly before we
arrived and there was obviously nobody in charge to organise a suitable substitute. After
five days a courier tuned up who spoke only fragmentary English and we had difficulties
understanding only half of what he said.
b) (Mrs J Smith)
c) My husband and I have just returned from one of your special city tours in Amsterdam
(August 31 September 10) and I am writing to complain about the holiday we were
given.
d) 66 Trees Lounge,
Bemworth,
Devon CG4 5HZ
14 September 2002
e) Yours faithfully,
f) To begin with, the hotel was not at all what we had been led to expect from your
brochure. You advertise air-conditioned rooms with mini bar and private bathroom, but
what we got was a tiny room with none of the promised appliances. The room only had a
washbasin and we had to share the sanitary installations with five other parties on our
floor. The temperature was 90 every day, so you can imagine the comforts of a room
with nothing but the cold water tub for cooling. As for the hotel staff, whenever we called
down to the reception there was simply no one around. There did not even seem to be
any cleaning staff since our beds were made once during the whole of our stay.
g) Alltours,
342 Rich Road
Bemworth
Devon VF7 6JK
a) As you will realise, we are highly dissatisfied with the holiday your company provided and
we do not see why we should put up with it. We expect a letter of explanation as well as a
Exercise 15: Fill in the blanks with the following words to make the letter of complaint
meaningful. will-supposed-on-top-according-faithfully-how-refused-been-howeverboth-complain-as if-could-matters-receiving-between-even though-complaints-from
43 Railway Cuttings
Birmingham
The Managing Director
Club20-30 Holidays
26 Spratt Street
London W3
1st July 1989
Dear Sir,
Im writing to (1)...............about a Club 20-30 holiday I went (2)...............at the Karameli
between 14th and 28th June.
(3)................. to your brochure, accommodation was (4)........... to be in a small villa
(5)........., when I got to Karamelli, I was taken to a modern hotel a mile (6).............the sea.