TECHNOLOGY SOLUTIONS

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SMALL BUSINESS AND HOME SOLUTIONS | WWW.COMPTROUB.COM
 Introduction
Page. 
Computer Troubleshooters: The Best of Both Worlds

Computer Troubleshooters is the perfect marriage of friendly, responsive service from a locally owned
business with the knowledge and support of a large network. When you hire your local “CT” you can relax knowing that
they have been screened and trained by the technology support franchise ranked #1 by Entrepreneur Magazine AND
Franchise Business Review. Your local CT has access to tools, training, and special vendor partnerships that make them
the perfect partner for any of your technology needs, plus support from almost 500 other Computer Troubleshooter’s
offices around the globe.

As a fellow small business owner your Computer Troubleshooter knows the challenges every small business faces,
and also understands how technology can help your business run more smoothly, more efficiently, and more profitably.
This catalog highlights the benefits of some of our most popular small business technology solutions. For more
information or to schedule a free consultation on which solutions may be right for your business, call your
Computer Troubleshooter anytime. © All contents Copyright 2009, 2010 CT-Global, LLC
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2009 Honoree
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 Technology Solutions Catalog
Page. 
Table of Contents

B.E.S.T. Program (Business Enhanced SEO & SEM

Support Technology) Search Engine Optimization & Marketing... page 13
Do IT issues hurt your productivity?... page 4
Cloud Computing / SaaS
Backup & Disaster Recovery Hardware-as-a-Service & Software-as-a-Service... page 14
Is your business and IT data protected?... page 6
Internet Video Hosting
Data Recovery Keep an eye on your Business or Home... page 15
Never assume that your data cannot be
recovered!... page 7 Electronic Document Management
& Specialty Services Still filing the old fashioned
IP Telephony way? There’s a better way...page 16
Are you looking for an affordable, professional
communications solution?... page 8 Computer Systems & Servers
Trusted, Independent Advice...page 17
HaaS
Hardware Sales & HaaS / Leasing... page 10 On Demand Services (Break/Fix)
Does Your Business Need Technology Support?... page 18
Internet Security & Compliance
How Safe Is Your Data?... page 11 H.O.S.T. Program
Home & Office Support Technology... page 12
Website Design & Hosting
Does your business have an internet presence?... page 12

Broadband Solutions for Business™

F I R S T
Your Single Source Marketing Solution
B.E.S.T. Program
Page. 
Is your business technology-reliant?

At Computer Troubleshooters we recognize the critical role that computers, networks, and technology in general plays in
every small business. From email and word processing to online banking and e-commerce, every small business depends
on technology to maximize their productivity and their profitability. But what happens when your technology lets you
down? How much staff time is wasted dealing with slow computer or system crashes? How much of your time is spent
answering software questions for others in the office? And if your system crashes, how do you recover your data?

That’s why we created Business Enhanced Support Technology (B.E.S.T.), the industry’s leading support plan for small
businesses. For a flat monthly fee we do the following:

• Handle any computer, network, or server problem (including Windows, Virus,

& Spyware problems) via remote support or on-site.
• Monitor your technology 24/7, including preventing up to 80% of all computer problems
before our customers are even aware of them.
• Install advanced remote support tools to enable our team to diagnose and resolve problems
quickly if they do occur.
• Monitor your backup system to be sure your data is backed up safely.
• Provide a Helpdesk so all your employees have prompt, easy access to high quality support
consultants anytime they have a computer question or problem.
• Manage all your Technology Vendors for you (Internet, Phones, Business Applications.)
• Guarantee No Downtime (on our Trouble-Free plan.)
 B.E.S.T. Program
Page. 
Do IT issues hurt your productivity?

Small Businesses owners around the world have been raving about our
B.E.S.T. programs. The benefits they often cite are:

• Less Downtime.
• Higher Staff Productivity (less time wasted on computer problems, questions or vendors.)
• Being more Proactive versus Reactive with IT solutions.
• Predictable Expenses for Easy Budgeting (many services are covered in a flat monthly fee.)
• Peace of Mind knowing someone is working 24/7 to keep their systems running
smoothly, and will respond quickly if emergencies do arise.
• Reduced Costs compared to the old-fashioned “pay by the hour” approach.
Lite Basic Proactive Trouble-Free
Monitoring+Remote Total Support with
Description (Includes) Monitoring Only Total Support
Support Guarantee
24/7 Active Monitoring of all
Computer Systems    
Remote & Phone Support Standard Rates Unlimited Unlimited Unlimited

On-Site Support Standard Rates Discounted Rates Unlimited Unlimited

Monthly Executive IT Status Reports    

Patch Management & Security
Analysis    
Backup Monitoring   
Preventative Maintenance Included 1 Yearly Tune-Up 2 Yearly Tune-Ups 4 Yearly Tune-Ups

No-Downtime Guarantee 

” We are VERY happy with the service from Computer Troubleshooters - they respond in a very timely manner. Most of the time,
they can handle any problems remotely or they arrive within two hours of a phone call. The professionalism and promptness.
Repairs are completed correctly the first time and in a very timely manner. The cost of repairs is 75% less and the down time is
non-existent these days - much improved from the previous companies that we dealt with. I would absolutely recommend
Computer Troubleshooters! They complete repairs correctly the first time and are always available when we need them.

Debbie, Valley Regional Surgery Center, Piqua, Ohio, USA

“
For more information about B.E.S.T., including a

FREE 30-day trial

of our B.E.S.T. monitoring systems, contact us today!
Backup & Disaster Recovery
Page. 
Is your important business data protected?

It’s something no business owner wants to think about: What would happen if tomorrow all your data were gone? All
your client records, emails, documents, accounting files, artwork, and HR files –gone? History tells us that almost half
(43%) of business who suffer catastrophic data loss will never reopen, and even more will be out of business within a
year. Small businesses are among the most vulnerable because too-often they lack full-time IT support, which means
backups may not be running, or may not be backing up all critical files.

Fortunately Computer Troubleshooters has easy Backup & Disaster Recovery solutions for businesses of all sizes. Our
available solutions range from simple, low-cost online backup options up to our Ultimate BDR solution which includes:

• Near-Real-Time backup to a local BDR server device.

• Simultaneous backup for 1 to 20 local Windows Servers.
• Secure Remote Storage: all backup images are securely transmitted to two remote servers for
maximum safety and protection from catastrophic disasters.
• On-Site Virtual Server: In case of a Server Failure, our On-Site Virtual Server can be remotely
configured to assume the functions of the dead machine in about an hour. This allows our
clients to continue working while we work to repair the dead server, and makes restoring the data
to the repaired server very quick and easy.
• Data Restoration: Local restoration from the On-Site Virtual Server is quick and easy. In case of a
catastrophic situation where all data and the On-Site Virtual Server is lost, a replacement Virtual
Server can be configured from the remote images and shipped to the client site (or an alternate site)
within a few days.
• Complete Management: For BEST clients, The Ultimate BDR solution is monitored 24/7 by our Network
Operations Center, and in the case of any problems or issues the local Troubleshooter is immediately alerted.

Acronis® Backup & Recovery™ 10 offers SMBs

an all-in-one solution they can afford to simplify and automate
their backup and disaster recovery for local and remote users.
 Data Recovery
Page. 
Never assume that your data cannot be recovered!

Data loss is more than frustrating – for a small business it can be a crippling or even fatal event. Computer
Troubleshooters works with best-of-breed data recovery labs who have been specializing in small business
data recovery and hard drive repair for over 22 years. Our joint services include:

• Hard Drive Recovery • PC/Windows Recovery

• RAID / Server Recovery • Apple/MAC Recovery
• NAS/SAN Recovery • Encrypted Drive Recovery
• Camera/Flash Recovery • Linux/Unix/Sun/Novell
Computer Troubleshooters offers a complete data recovery service specializing in recovering data from Desktop Drives,
Laptop Drives, External Drives, Servers, RAID Systems, Network Attached Storage Devices (NAS), Storage Area
Network Devices (SAN), Flash Drives, and Camera Media.

Using a former hard drive repair facility that has offered data recovery services for over 22 years, we are uniquely
qualified to offer recovery services for data losses caused by power surges & outages, static electricity, lightning strikes,
fires, floods, other natural disasters, sabotage, viruses, equipment malfunctions, accidents, & user error (deleted files,
formatted / f-disked drives).

Never assume that your data cannot be recovered!

Computer Troubleshooters routinely recovers data from failed hard drives caused by:

• Mechanical Failure (Clicking, Grinding, or Unusual Noises/Will Not Spin)

• File System Damage (Lost Data, Will Not Boot, Drive Not Accessible)
• Bumped or Dropped Drives
• Viruses or User Sabotage
• User Error Such as Accidentally Deleted Files or Formatting
• Static Electricity, Power Surges and Outages
• Natural Disasters Such as Lightning Strikes, Fires, and Floods

If you have suffered a hard drive failure or computer crash, contact your
Computer Troubleshooter for a fast estimate today!

Secure backups. Reliable restores. Expert support.

30-day FREE trial

Ask Computer Troubleshooterstm to set you up today!

Protecting businesses since 2001 Web: www.drbackup.net Toll Free: 888-716-5816

IP Telephony (VoIP)
Page. 
Affordable, Professional Communications Solution.

Every small business needs an affordable, professional communications solution. Today’s IP-based telephony systems are
light years ahead of older proprietary phone systems, and make it easy to add features that were once available only on
the most expensive phone solutions. Your Computer Troubleshooter can work with you to design an IP-based telephony
solution that incorporates any of these features:

• 40% to 80% less than the cost of a traditional phone system.

• Unlimited extensions.
• Unlimited auto-attendant (i.e. “press 1 for sales, press 2 for service, press 9 for a dial-by-name directory”.)
• Unlimited voicemail.*
• Voicemail-to-Email: receive your voicemail messages in your inbox
(great when working from home or on the road!)
• Music-on-Hold.
• Direct-Inward-Dialing (specific phone numbers to reach people directly, without the menu.)
• VoIP support for low-cost calls and extra phone numbers for callers inside the US and around the world.
• Integration with Outlook or other CRM packages.

IP Telephony systems can start under $1000 depending on the features desired. Talk to your Computer Troubleshooter
today about how an IP Telephony system can help your business succeed.
 IP Telephony (VoIP)
Page. 
More Features + Less Money = No Brainer

Features continued...
• Follow-Me support sends calls to your cell phone or other local phone wherever you are.
• Queues route callers to groups of employees who can handle their calls.
• Scheduler functions change your menus and recorded messages depending on the time of day.
• Easy, drag-and-drop call transfer functions.
• Support for both new IP phones and traditional analog phones.
• Dial-by-Name directory.
• Telecommuting: use an IP phone at home or wherever a suitable internet connection is
available (great for branch offices!)
• Conference Bridges (for easy group conference calls.)
• Intercom, Call Forwarding, Call Waiting, & Call Return functions.
• Useful Reporting & Graphs.
• Easy Call Recording or Monitoring.
• Disaster Survivability: routes calls to your employees even if they cannot go to the office.
• Can reduce phone call charges & long distance by up to 80%.

One Appliance. Big Business Capabilities.

More than just a phone system,
the Sutus Business Central 200
integrates all of the essential Small Business Price
One Solution. IT and communications tools a
small business needs. Designed as a single appliance
the BC200 includes:
- Phone System
- File Server
- Email Server
- Router
- Firewall
- Wireless Access Point
- VPN Remote Access
- Automated Backups
- VoIP and Standard phone lines
- 8 port switch
- Expansion port
- And much more…

Contact Your
Computer Troubleshooters
Representative today!

www.sutus.com www.polycom.com
HaaS
Page. 10
Hardware-as-a-Service

What if, instead of paying up front for new computers and software and then worrying about when to upgrade them in
the future, you could just pay a simple monthly fee to “rent” the technology you need, as you need it?

With a HaaS solution all your technology expenses – hardware, software, maintenance, and support – can be rolled into
one easy monthly payment, which is often less than you’d pay if purchasing them yourself.

For more information and to see if a HaaS solution is right for you, contact your
Computer Troubleshooter today!

HaaS Example:

New Dell Server + FOUR New Desktop Computers

w/ monitors. Total price with installation: $3800 to $6000
if purchased traditionally.

Same systems, same installation PLUS

24/7 monitoring and all support: $300
to $660 per month (for everything) on a
HaaS-style plan

” We are very satisfied with the easy to understand advice we get from Raymond and his team, the excellent prompt service,
can do attitude and also the value for money provided in both products and also charged hourly rates for what is done. Also - the
referal to a HK based computer troubleshooter when I had an issue when i was away. Less frustration, good security in terms of
know backups all done and all systems in good shape for busy times.
“
Moneuan Ryan - Jet Design Studio Ltd, Mairangi Bay, Auckland, North Shore

Theft Protection for your Servers,

Computers and Projectors
Email: comptroub@hardsteal.com
to get more information
Internet Security & Compliance
Page. 11
How Safe Is Your Data?

Computer Troubleshooters are experts in securing your valuable data (and reputation) from threats both internal and
external. As the internet becomes more and more a part of normal business operations, so does the need to make sure
your data is not only safe but also in compliance with any applicable industry or governmental requirements (such as
HIPAA, GLBA, CIPA, SOX, Canada & UK Data Protection Acts, etc.). Computer Troubleshooters can design a custom
Security & Compliance program for you with some or all of these features:

• Perimeter Defense keeps outside eyes from accessing your computers or data.
• Endpoint Defense protects each PC on your network (including mobile solutions like laptops and smartphones)
• Email Defense scans incoming and outgoing emails to find and remove viruses or other malware, while also
retaining communications when required for regulatory compliance.
• Document management: scan & store electronic copies of required documents, with scheduled future de
struction dates to comply with archival regulations.
• Employee activitiy monitoring (including IM) & reporting
• Surveillance cameras & archiving
• Network Policy-based security, including restricting use of USB-based storage.
Website Design & Hosting
Page. 12
Does your business have an internet presence?

An effective internet presence is a must-have for any small business today. More and more customers are using web
searches when they previously might have used yellow pages or other traditional sources, so a small business who
doesn’t appear at or near the top of relevant web searches is going to miss out on potential business.

Your local Computer Troubleshooters office partners with small business website gurus around the country and around
the world to make sure you get the right website for your business – at the right price!

Having a website, and even getting people to view your website, is not the goal: getting people to BUY from your
website is what you really want. So we work with website designers who know how to create content that is compelling
and informative for your website visitors, and thus more likely to facilitate sales. A “sale” might mean an actual purchase
from your website, or a phone call or email from a prospect who wants to hire your firm based on the information they
received from your site.

Our team of professional web designers are ready and able to solve your web issues. We have the expertise and
experience to provide you with the perfect solution at an affordable cost. Visit www.ctdesignteam.com to view our
design portfolio and see what we have done to help a wide range of business and organizations.
SEO & SEM
Page. 13
Search Engine Optimization & Marketing

Search Engine Optimization (Organic)

Building on your content-oriented website, our designers will work with key search terms for your business to optimize
your website based on the most recent search engine algorithms. Our consultants are skilled in building relevant,
effective websites that rank well when local customers are searching for your offerings. They also constantly reassess
the embedded keywords to make sure your website continues to move to the top of the search results. These search
results are often called “organic” because they occur “naturally,” without any direct payment to the search engine.
Search Engine Optimization also delivers a solid return on investment by promoting your site 24 hours, 7 days a week.

Search Engine Marketing (Paid)

A good search engine marketing campaign includes both organic and non-organic (paid) components. The key to an
effective campaign is being able to work within our client’s budget to find the most effective balance of paid and
organic advertisements. Our SEM partners work to manage your campaign so that each month your ads are updated
and refreshed based on the most recent search and keyword data for maximum results within your budget.

Social Media Marketing

Today’s most effective websites include social media components, which include blogging, social networks (including
Facebook, Twitter and Myspace), business networks (LinkedIn), discovery sites (Digg, StumbleUpon), and multimedia
(Youtube, Flikr). Incorporating a social marketing component increases the likelihood that your website will be
discovered directly, plus it generally increases the organic search rankings of your website as well. SMM can also
improve the effectiveness (sales rate) of your website by improving the perception potential customers have of your
knowledge and services.

Visit Us @
www.facebook.com/technologysolved www.facebook.com/nocomputerproblems

To find out more about how Computer Troubleshooters can help you build a
compelling and comprehensive internet marketing strategy, call us today!
Cloud Computing / SaaS
Page. 14
Software-as-a-Service (SaaS)

SaaS is just a fancy way to talk about software on-demand. Many applications, including customer databases, Exchange
& general email, SharePoint collaboration tools, Blackberry services, and web meeting software just to name a few, can
be easily hosted elsewhere and accessed via the internet. This means you can access them from any web-enabled PC
and you don’t have to worry about maintaining your own servers or backing up your data – the host provider takes care of
that for you.

• Share projects, tasks, calendars, and documents with with Sharepoint or Webex Web Office.
• Implement enterprise-class email with calendars and synchronization abilities through Hosted
Microsoft Exchange.
• “Push” Email to your Blackberry, Windows Mobile cell phone, or iPhone with Hosted Exchange,
Blackberry, or Goodlink mail services.
• Conduct online meetings with employees or customers using Web Conferencing.
• Protect your Email and Network from Viruses, Spyware, Phishing, and more using Hosted Email
Filtering & DNS Filtering.
• Archive past emails for backup or regulatory purposes using Hosted Email Archiving.
• Backup all the critical data on your servers and individual PC’s using Online Backup & Hybrid Backup solutions.
• Give employees access to their PC from any internet-connected PC using our Remote Access solutions.
• Access hosted solutions for Word Processing, Spreadsheets, Database, & CRM solutions using our
Hosted Office solutions.
• Save $$ on software licensing with Hosted Virtual Desktops.
• Reduce costs and management overhead with Hosted Virtual Servers.

Pricing for SaaS solutions varies but is generally priced at an amount per month per user, so you can easily scale up or
scale down as needed. Ask your Computer Troubleshooter for more information about any of these SaaS solutions.

” I am happy with the services provided by Computer Troubleshooter William Pickett. Not only is he professional, careful and
diligent in his work, he is untiring in his efforts (successful) to ensure that not only is the programming on the computer working
properly but that the client is satisfied. Unlike many in his profession he explains his work so that an intelligent, non-computer-
specialist can understand and does so in a manner that does not seem either condescending or patronizing. I would recommend
you to others and have done so.

JDW, Matthews, NC
“
Internet Video Hosting
Page. 15
Keep an eye on your Business or Home

As a business owner and/or manager, you’ll enjoy tremendous benefits from the ability to record and/or monitor your
video over the internet by watching it at your convenience, from anywhere. This ability is especially valuable when you
have multiple business locations. You can significantly reduce budgetary expenses, by eliminating non-essential hardware
such as a DVR, and still improve the security of your business. More business owners are now utilizing video as a training
and management tool to improve the productivity of their employees.

Wouldn’t it be nice to look in from time to time and make sure that everything is at it should be, or to be automatically
notified when an event occurs?

Benefits for business owner…. And the benefits for residential clients….

• Are your employees performing as instructed during
your absence?
• Is your cash register properly cared for?
• Is your cleaning service performing appropriately?
• Are you staffing proportionately to known traffic flow?
• Who’s stealing from you?
• Have your children arrived home safely?
• Do the neighbor’s kids swim in your
pool when you’re away?
• Is your automobile being vandalized?

Software benefits
• Immediate notifications (Motion event detection)
• User friendly “VCR” style buttons to review recorded video
• 3, 7, 14, 32, 45 and 60 day fulltime video archiving available.
• View cameras in Live or Archived mode
• User name and password protection (Multiple user authority levels )
• Web Based Application - No software to install.
• View an unlimited number of cameras/locations.
• No need to buy other cameras. (works with most legacy systems.)
• Works with wireless cameras (analog cameras will also work)
• Easily move a wireless camera from one spot to another
• The system works with DSL, cable, cellular broadband and satellite networks.
Electronic Document Management & Specialty Services
Page. 16
Still filing the old fashioned way?

Still filing the old fashioned way, with bulky filing cabinets and a myriad of folders and labels? Ever have to search the
office to find out who has the client file you need? There’s a better way. Large companies have switched to digital docu-
ment management systems to transform time-consuming manual filing & retrieval processes. Now Computer Trouble-
shooters is making the same technologies available to small businesses – at an affordable price.

Digital Document Management solutions not only speed file, storage, and retrieval processes, they also enable efficient
collaboration for all your employees. Other benefits can include:

• Immediate on-demand access to filed documents from any networked computer

(including optional remote access with proper authorization.)
• Easy search & retrieval functions let you search for files based on customer, transaction type,
date, or any other key information.
• Related documents can be linked for easy retrieval.
• Security & Privacy features limit access to selected information by user.
• Easy Record retention assists in regulatory compliance.
• Easy scanning & filing system.
• Track file access for process monitoring and regulatory compliance.
• Fewer bulky file cabinets & boxes taking up valuable office or expensive storage space.
• Fewer filing errors & fewer opportunities for lost files.
• No more wondering “Who has the Johnson file?”
• Easy integration with Quickbooks or CRM systems.

Digital Document Management

systems start at under $2000.
For a complete review of how to cut through your
paper clutter for a more efficient, more produc-
tive office, contact your Computer Troubleshooter
today!

Ask for a free copy of “The Paperless Office”, a

whitepaper on the implications and realities orga-
nizations face in their attempts to go paperless,
by Troy State University.
Computer Systems & Servers
Page. 17
Trusted, Independent Advice

Purchasing new computers and hardware is easy, every retailer will sell you whatever they have in
stock or on special. How do you know what is best for your business? At Computer Troubleshooters our
business is managing IT networks and ongoing computer performance, we don’t derive the majority
of our income from hardware sales. We can help design the right specifi cations for your needs on a
holistic basis. If you purchase the hardware we will integrate it into your network.

Too often we are brought in after the event to help setup and integrate hardware that is inappropriate
or incompatible with the existing IT network. We see prevention as far better than cure.

In putting together a network solution, upgrade or a simple hardware addition we can help in
recommending the solution, quote on purchasing (if required) and integrating. This includes migrating
data from an old computer/server to new hardware.

• Wireless routers – The quick and inexpensive alternative to fixed wire networks.
• Firewalls – Hardware based firewalls offering protection, flexibility and management.
• Switches – For the efficient transfer of information between multiple computers.
• Desktop computers – Customised to your specific requirements, applications and business plans.
• Desktop monitors – Energy efficient space saving flat screen monitors are available in many sizes.
• Laptop computers – Laptop specifications vary incredibly and need to take applications and storage
requirement into account.
• Servers – As your business grows a server can provide access to email, calendaring, centralised file
sharing, back ups and even remote secure access.
• Storage devices – Onsite external storage devices provide fast retrieval of recently deleted and
archived files.
• Printers – Printer specifications vary considerably on networking capabilities, paper handling speeds
and toner costs. We can recommend a solution that takes into account business needs as well as
both upfront and ongoing costs.
 Page. 18

Service on Demand
Page. 18
Does Your Business Need Technology Support?

Keeping your business in business is our business. Service on demand is our most flexible service offering: simply call
us whenever you need us for services such as:
• New equipment - Sales and installation.
• Virus/Spyware - Protection and Removal.
• Hardware - Installations, setups, repairs, routine maintenance and tune-ups.
• Software - Licensing, installation, upgrades and troubleshooting.
• Networks - Fixed and wireless, installation, support and troubleshooting.
• Servers - Design, installation, support and maintenance.
• Email and Internet - Setup, assistance and spam protection.
• Security - Internet (virus/spyware/trojans/malware) protection and removal.
• Data Protection - Backups and data recovery.
• Web - Website Design and hosting.
• Mobile email - Windows mobile and Blackberry setups and maintenance.
On demand services are available to small business and home office customers without a service contract at a
reasonable hourly rate (or fixed-fee pricing for carry-in and some special services.)
 H.O.S.T. Program
Page. 19
Home & Office Support Technology

Don’t forget your home PC! Our clients liked our BEST business plans so much they asked for something similar to
manage their home computers, so we created H.O.S.T. (Home & Office Support Technology). Based on similar technology
to BEST, our inexpensive HOST plans give you peace of mind without breaking your wallet.

Your 1 Year Subscription Includes:

• FREE Anti-Virus ($40 value)

• FREE Anti-Spyware
• *Pre-Screened* Windows Bug Fixes
• 1 remote tune-up annually ($99 value)
• 24/7/365 Crash Avoidance and System Health Monitoring
• Quarterly PC Health Report
• Unlimited Online Backup ($50 value) Home & Office Support Technology
• Discount on Additional Services! Managed Services Plan

All for about $1 per day!

www.neocodesoftware.com

Computer Troubleshooters in conjunction with Neocode Software can increase

your sales and productivity through custom designed, web based solutions.
Contact your local Computer Troubleshooter for more information.
 Chip Reaves
Computer Troubleshooters
755 Commerce Drive, Suite 605

1-800-504-8071
chip@comptroub.com
www.comptroub.com

© All contents Copyright 2009, 2010 CT-Global, LLC