Professional Documents
Culture Documents
Presents
The 1-Hour
Business Plan
This Completely Customized Easy to Use Business Plan Format
Will Allow You to Map Out Your Entire Business Strategy for the
Next Year in Less Time Than It Takes to Do One Listing Presentation
Copyright Craig Proctor, 1998. All rights reserved. No part of this publication may be reproduced
In any form or by any means without prior written permission of the copyright owner.
CONTENTS
I
.
.
.
.
.
SITUATION ANALYSIS.. 1
Business Unit Analysis. 2
Competitive Analysis 3
Customer Research.. 8
Threats & Opportunities. 10
Historical Sales Data 11
12
13
14
15
16
17
18
19
20
21
22
23
24
III STRATEGY.. 26
IV ACTION PLAN.... 28
V BUDGET... 31
. 12 Month Budget.. 32
. Month-by-Month Projection... 33
SITUATION ANALYSIS
Yes
No
#
Assistants
Closing Coordinator
Call/Listing Coordinator
Office Manager
Customer Service Manager
Buyers Agents
Prospect FollowUp Coordinator
Computer Specialist
Other (pls specify)
_______________________
______
______
______
______
______
______
______
______
______
2.
2
2
2
2
2
2
2
2
3
3
3
3
3
3
3
3
4
4
4
4
4
4
4
4
3.
What programs do you offer your consumers that your competitors do not? _____________
__________________________________________________________________________
4.
______
__________________________________________________________________________
5.
Strengths
Weaknesses
a.
_______________________________
a.
________________________________
b.
_______________________________
b.
________________________________
c.
_______________________________
c.
________________________________
2
COMPETITIVE ANALYSIS
KEY COMPETITOR #1
Competitors Name: ______________________ Competitors Company: _______________________
Avg Annual Home Sales: ________ Share of Market:________% Avg Commission: __________%
List to Sales Ratio: ______% Avg days on Market: _______ days # Yrs in Real Estate: _______ yrs
1. Does this agent have a team:
Yes
No
______
______
______
______
______
______
______
______
_______________________
Total # of Team Members
______
2.
3.
____________________________________________________________________________
4.
Describe their advertising (key copy line(s), key message(s), what media they use, etc.) ______ __________
___________________________________________________________________________________
5.
How do customers perceive them? (Use your customer research from page 9 to answer this question)
___________________________________________________________________________________
6.
Strengths
Weaknesses
a.
_______________________________ a.
________________________________
b.
_______________________________ b.
________________________________
c.
_______________________________ c.
________________________________
COMPETITIVE ANALYSIS
KEY COMPETITOR #2
Competitors Name: ______________________ Competitors Company: _______________________
Avg Annual Home Sales: ________ Share of Market:________% Avg Commission: __________%
List to Sales Ratio: ______% Avg days on Market: _______ days # Yrs in Real Estate: _______ yrs
1. Does this agent have a team:
Yes
No
______
______
______
______
______
______
______
______
_______________________
Total # of Team Members
______
2.
3.
____________________________________________________________________________
4.
Describe their advertising (key copy line(s), key message(s), what media they use, etc.) ______ __________
___________________________________________________________________________________
7.
How do customers perceive them? (Use your customer research from page 9 to answer this question)
___________________________________________________________________________________
8.
Strengths
Weaknesses
a.
_______________________________ a.
________________________________
b.
_______________________________ b.
________________________________
c.
_______________________________ c.
________________________________
COMPETITIVE ANALYSIS
KEY COMPETITOR #3
Competitors Name: ______________________ Competitors Company: _______________________
Avg Annual Home Sales: ________ Share of Market:________% Avg Commission: __________%
List to Sales Ratio: ______% Avg days on Market: _______ days # Yrs in Real Estate: _______ yrs
1. Does this agent have a team:
Yes
No
______
______
______
______
______
______
______
______
_______________________
Total # of Team Members
______
2.
3.
____________________________________________________________________________
4.
Describe their advertising (key copy line(s), key message(s), what media they use, etc.) ______ __________
___________________________________________________________________________________
9.
How do customers perceive them? (Use your customer research from page 9 to answer this question)
___________________________________________________________________________________
10.
Strengths
Weaknesses
a.
_______________________________ a.
________________________________
b.
_______________________________ b.
________________________________
c.
_______________________________ c.
________________________________
COMPETITIVE ANALYSIS
KEY COMPETITOR #4
Competitors Name: ______________________ Competitors Company: _______________________
Avg Annual Home Sales: ________ Share of Market:________% Avg Commission: __________%
List to Sales Ratio: ______% Avg days on Market: _______ days # Yrs in Real Estate: _______ yrs
1. Does this agent have a team:
Yes
No
______
______
______
______
______
______
______
______
_______________________
Total # of Team Members
______
2.
3.
____________________________________________________________________________
4.
Describe their advertising (key copy line(s), key message(s), what media they use, etc.) ______ __________
___________________________________________________________________________________
11.
How do customers perceive them? (Use your customer research from page 9 to answer this question)
___________________________________________________________________________________
12.
Strengths
Weaknesses
a.
_______________________________ a.
________________________________
b.
_______________________________ b.
________________________________
c.
_______________________________ c.
________________________________
COMPETITIVE ANALYSIS
KEY COMPETITOR #5
Competitors Name: ______________________ Competitors Company: _______________________
Avg Annual Home Sales: ________ Share of Market:________% Avg Commission: __________%
List to Sales Ratio: ______% Avg days on Market: _______ days # Yrs in Real Estate: _______ yrs
1. Does this agent have a team:
Yes
No
______
2.
3.
____________________________________________________________________________
4.
Describe their advertising key copy line(s), key message(s), what media they use, etc.) ______ __________
___________________________________________________________________________________
13.
How do customers perceive them? (Use your customer research from page 9 to answer this question)
___________________________________________________________________________________
14.
Strengths
Weaknesses
a.
_______________________________ a.
________________________________
b.
_______________________________ b.
________________________________
c.
_______________________________ c.
________________________________
CUSTOMER RESEARCH
Photocopy these two pages and research 3-5 clients for each of yourself and your main competitors to
enable you to complete this section on your business unit and competitive analysis.
Date: ____________ Agent Name: __________________ Client Name: _______________________
Client Address: _________________________________________ Tel. #: ______________________
List Price: $_____________ Sale Price: $______________________ Closing Date: ______________
I am doing an independent survey on the Real Estate market in <<Name of Region>>. I know youve
just sold your home and wondered if you could give me a couple of minutes to answer some questions
about the experience you had to help me understand the market.
1. On a 4 point scale (with 4 being Very Satisfied and 1 being Very Dissatisfied) could you
please rate how happy you were with the service you received in the following areas:
Very
Dissatisfied
Price your home sold for
Timing within which your home was sold
Advertising on your home
Customer Service/Feedback from agent
Respect for you as a seller
1
1
1
1
1
Very
Satisfied
2
2
2
2
2
3
3
3
3
3
4
4
4
4
4
2. How did you go about choosing the real estate agent you used? (Let them come up with their own
answer(s) here, but use the following boxes to record their answer)
Advertising
Friend
Agent called me
7. You mentioned (YOUR NAME). Can you please tell me what you know about the home selling
system developed and practised by (YOUR NAME)?
________________________________________________________________________________
________________________________________________________________________________
________________________________________________________________________________
NOTE: AFTER ANSWERING QUESTION #7, SKIP TO QUESTION 10.
8. You did not mention (YOUR NAME). Have you ever heard of this agent?
Yes
No
9. Can you please tell me what you know about the home selling system developed & practised by
(YOUR NAME) ___________________________________________________________________
________________________________________________________________________________
________________________________________________________________________________
10. Did you ever consider using (YOUR NAME)'s Team to sell your house?
Yes
No
Advertising
My own impression
Other Homeowners
Other Real Estate Agents
Other (pls specify) ______________________________
Opportunities
1. ____________________________ 1. ___________________________
____________________________
____________________________
2. ____________________________ 2. ____________________________
____________________________
____________________________
3. ____________________________ 3. ____________________________
____________________________
____________________________
4. ____________________________ 4. ____________________________
____________________________
____________________________
5. ____________________________ 5. ____________________________
____________________________
____________________________
6. ____________________________ 6. ____________________________
____________________________
____________________________
7. ____________________________ 7. ____________________________
____________________________
____________________________
8. ____________________________ 8. ____________________________
____________________________
____________________________
9. ____________________________ 9. ____________________________
____________________________
____________________________
10. ___________________________ 10. ___________________________
___________________________
___________________________
10
- $
- % of Gross Revenue
(7) Advertising
- $
- % of Gross Revenue
- $
- % Change vs Year Ago
- % of Gross Revenue (85)
11
12
BUSINESS GOALS
LEVERAGE
PEOPLE
MARKETING
TECHNOLOGY
(1) ___________________________________________
___________________________________________
(2) ___________________________________________
___________________________________________
(3) ___________________________________________
___________________________________________
(4) ___________________________________________
___________________________________________
(5) ___________________________________________
___________________________________________
(6) ___________________________________________
___________________________________________
(7) ___________________________________________
___________________________________________
(8) ___________________________________________
___________________________________________
(9) ___________________________________________
___________________________________________
(10) __________________________________________
___________________________________________
13
HOW YOU'LL DO IT
(2)
(3)
(4)
(5)
(6)
(6) (7)
transactions
My transactions will be broken down as follows:
(14) _________% from listings, and
(15) _________% from buyers
Therefore, I will sell:
(16) ________ listings, and accomplish
(13)x(14)
(8)
(9)
Now you'll need to determine how you'll obtain this level of listings and buyers
14
_____________________________________
_____________________________________
Goal
Goal
(16)(18)
(17)(25)
to contract
(32)
Yes
No
I'm willing to bet that your answer to question 32 is "No". If you answered "Yes", then you probably
haven't set your goal high enough. If this is the case, go back and relook at your answer to question 1.
If you can't accomplish this goal all by yourself, you will have to determine how you will leverage
yourself to accomplish your goals
15
LISTING/BUYER SOURCE
BREAKDOWN
You will need to ask yourself some important questions in the three key leverage areas:
LEVERAGE WITH PEOPLE
How many assistants will I need to hire?
What should I have these people doing? (Buyers Agents? Prospect Follow-Up Coordinator?
Administration?)
When do I need to hire these people by?
What level of skill do I require of these people?
How much can I/will I have to pay them?
LEVERAGE WITH MARKETING
How much should I/can I afford to invest in marketing?
What media should I invest in?
What ads should I be running?
LEVERAGE WITH TECHNOLOGY
What technology should I be investing in?
When do I need it by?
=
_____ Presentations per month
(22)
=
_____ Presentations per month
(29)
16
MARKETING
GOAL(S)
(1) ________________________________________________________________________________
(2) ________________________________________________________________________________
(3) ________________________________________________________________________________
IDEAS TO IMPLEMENT
(1) ________________________________________________________________________________
(2) ________________________________________________________________________________
(3) ________________________________________________________________________________
(4) ________________________________________________________________________________
(5) ________________________________________________________________________________
(6) ________________________________________________________________________________
(7) ________________________________________________________________________________
(8) ________________________________________________________________________________
(9) ________________________________________________________________________________
(10) _______________________________________________________________________________
(11) _______________________________________________________________________________
(12) _______________________________________________________________________________
(13) _______________________________________________________________________________
(14) _______________________________________________________________________________
(15) _______________________________________________________________________________
17
TEAM BUILDING
GOAL(S)
(1) ________________________________________________________________________________
(2) ________________________________________________________________________________
(3) ________________________________________________________________________________
IDEAS TO IMPLEMENT
(1) ________________________________________________________________________________
(2) ________________________________________________________________________________
(3) ________________________________________________________________________________
(4) ________________________________________________________________________________
(5) ________________________________________________________________________________
(6) ________________________________________________________________________________
(7) ________________________________________________________________________________
(8) ________________________________________________________________________________
(9) ________________________________________________________________________________
(10) _______________________________________________________________________________
(11) _______________________________________________________________________________
(12) _______________________________________________________________________________
(13) _______________________________________________________________________________
(14) _______________________________________________________________________________
(15) _______________________________________________________________________________
18
TECHNOLOGY
GOAL(S)
(1) ________________________________________________________________________________
(2) ________________________________________________________________________________
(3) ________________________________________________________________________________
IDEAS TO IMPLEMENT
(1) ________________________________________________________________________________
(2) ________________________________________________________________________________
(3) ________________________________________________________________________________
(4) ________________________________________________________________________________
(5) ________________________________________________________________________________
(6) ________________________________________________________________________________
(7) ________________________________________________________________________________
(8) ________________________________________________________________________________
(9) ________________________________________________________________________________
(10) _______________________________________________________________________________
(11) _______________________________________________________________________________
(12) _______________________________________________________________________________
(13) _______________________________________________________________________________
(14) _______________________________________________________________________________
(15) _______________________________________________________________________________
19
IDEAS TO IMPLEMENT
(1) ________________________________________________________________________________
(2) ________________________________________________________________________________
(3) ________________________________________________________________________________
(4) ________________________________________________________________________________
(5) ________________________________________________________________________________
(6) ________________________________________________________________________________
(7) ________________________________________________________________________________
(8) ________________________________________________________________________________
(9) ________________________________________________________________________________
(10) _______________________________________________________________________________
(11) _______________________________________________________________________________
(12) _______________________________________________________________________________
(13) _______________________________________________________________________________
(14) _______________________________________________________________________________
(15) _______________________________________________________________________________
20
IDEAS TO IMPLEMENT
(1) ________________________________________________________________________________
(2) ________________________________________________________________________________
(3) ________________________________________________________________________________
(4) ________________________________________________________________________________
(5) ________________________________________________________________________________
(6) ________________________________________________________________________________
(7) ________________________________________________________________________________
(8) ________________________________________________________________________________
(9) ________________________________________________________________________________
(10) _______________________________________________________________________________
(11) _______________________________________________________________________________
(12) _______________________________________________________________________________
(13) _______________________________________________________________________________
(14) _______________________________________________________________________________
(15) _______________________________________________________________________________
21
CUSTOMER SERVICE/REFERRALS
GOAL(S)
(1) ________________________________________________________________________________
(2) ________________________________________________________________________________
(3) ________________________________________________________________________________
IDEAS TO IMPLEMENT
(1) ________________________________________________________________________________
(2) ________________________________________________________________________________
(3) ________________________________________________________________________________
(4) ________________________________________________________________________________
(5) ________________________________________________________________________________
(6) ________________________________________________________________________________
(7) ________________________________________________________________________________
(8) ________________________________________________________________________________
(9) ________________________________________________________________________________
(10) _______________________________________________________________________________
(11) _______________________________________________________________________________
(12) _______________________________________________________________________________
(13) _______________________________________________________________________________
(14) _______________________________________________________________________________
(15) _______________________________________________________________________________
22
PERSONAL GOALS
Financial
Mental/
Psychological
Social
Family
Physical
Spiritual
(1) _________________________________
_________________________________
_________________________________
(2) _________________________________
_________________________________
_________________________________
(3) _________________________________
_________________________________
_________________________________
(4) _________________________________
_________________________________
_________________________________
(5) _________________________________
_________________________________
_________________________________
(6) _________________________________
_________________________________
_________________________________
(7) _________________________________
_________________________________
_________________________________
(8) _________________________________
_________________________________
_________________________________
(9) _________________________________
_________________________________
_________________________________
(10) ________________________________
_________________________________
_________________________________
23
STRENGTHS: ____________________________________________________________________
_________________________________________________________________________________
WEAKNESSES: ___________________________________________________________________
_________________________________________________________________________________
IDEAS TO IMPLEMENT:
1) ______________________________________________________________________________
2) ______________________________________________________________________________
3) ______________________________________________________________________________
4) ______________________________________________________________________________
5) ______________________________________________________________________________
2. MENTAL/PSYCHOLOGICAL RATING (
STRENGTHS: ____________________________________________________________________
_________________________________________________________________________________
WEAKNESSES: ___________________________________________________________________
_________________________________________________________________________________
IDEAS TO IMPLEMENT:
1) ______________________________________________________________________________
2) ______________________________________________________________________________
3) ______________________________________________________________________________
4) ______________________________________________________________________________
5) ______________________________________________________________________________
3. SOCIAL RATING (
STRENGTHS: ____________________________________________________________________
_________________________________________________________________________________
WEAKNESSES: ___________________________________________________________________
_________________________________________________________________________________
IDEAS TO IMPLEMENT:
1) ______________________________________________________________________________
2) ______________________________________________________________________________
3) ______________________________________________________________________________
4) ______________________________________________________________________________
5) ______________________________________________________________________________
24
STRENGTHS: ____________________________________________________________________
_________________________________________________________________________________
WEAKNESSES: ___________________________________________________________________
_________________________________________________________________________________
IDEAS TO IMPLEMENT:
1) ______________________________________________________________________________
2) ______________________________________________________________________________
3) ______________________________________________________________________________
4) ______________________________________________________________________________
5) ______________________________________________________________________________
5. PHYSICAL RATING (
STRENGTHS: ____________________________________________________________________
_________________________________________________________________________________
WEAKNESSES: ___________________________________________________________________
_________________________________________________________________________________
IDEAS TO IMPLEMENT:
1) ______________________________________________________________________________
2) ______________________________________________________________________________
3) ______________________________________________________________________________
4) ______________________________________________________________________________
5) ______________________________________________________________________________
6. SPIRITUAL RATING (
STRENGTHS: ____________________________________________________________________
_________________________________________________________________________________
WEAKNESSES: ___________________________________________________________________
_________________________________________________________________________________
IDEAS TO IMPLEMENT:
1) ______________________________________________________________________________
2) ______________________________________________________________________________
3) ______________________________________________________________________________
4) ______________________________________________________________________________
5) ______________________________________________________________________________
25
STRATEGY
26
STRATEGY
I will earn $ ______________ in the next 12 months. I will do this by closing ____________________
transactions (of which ___________% will be listings and _____________% buyer sides), and
maintaining an average commission of $ _____________. In order to accomplish this, I will
___________________________________________________________________________________
___________________________________________________________________________________
___________________________________________________________________________________
___________________________________________________________________________________
___________________________________________________________________________________
___________________________________________________________________________________
___________________________________________________________________________________
___________________________________________________________________________________
27
ACTION PLAN
28
BUSINESS
Example: Run 1st Sunday Tour
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
16.
17.
18.
19.
20
21.
22.
23.
24.
25.
26.
27.
28.
29.
30.
PERSONAL
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
WEEK
9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26
BUSINESS
31.
32.
33.
34.
35.
36.
37.
38.
39.
40.
41.
42.
43.
44.
45.
46.
47.
48.
49.
50.
51.
52.
53.
54.
55.
56.
57.
58.
59.
60.
PERSONAL
11.
12.
13.
14.
15.
16.
17.
18.
19.
20.
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
BUDGET
31
12 MONTH BUDGET
REVENUE
Commission Income
Other Income
TOTAL REVENUE
% of Revenue
$____________
$____________
___________%
___________%
$___________
100%
$____________
$____________
$____________
$____________
___________%
___________%
___________%
___________%
$____________
$____________
$____________
$____________
$____________
$____________
$____________
$____________
___________%
___________%
___________%
___________%
___________%
___________%
___________%
___________%
$____________
$____________
$____________
$____________
$____________
$____________
___________%
___________%
___________%
___________%
___________%
___________%
$____________
$____________
$____________
$____________
$____________
$____________
___________%
___________%
___________%
___________%
___________%
___________%
$____________
$____________
$____________
$____________
$____________
$____________
$____________
___________%
___________%
___________%
___________%
___________%
___________%
___________%
$____________
___________%
$____________
___________%
EXPENSES
FEES
Listing into Board
Board & Broker Fees
Referral Fees
Other Fees _____________________
SUPPLIES/LEASES/RENT
Rent
Office Supplies
Equipment Leases
Phones
Auto Insurance
Sign Expense
Other _________________________
Other _________________________
SALARIES
Non-Licensed Staff
Agent Salaries
Legal/Accountant
Prospect FollowUp Coordinators
Other _________________________
Other _________________________
OTHER
Travel Expense
Seminars
Coaching
Gifts
Other _________________________
Other _________________________
MARKETING
Newspaper
Magazine
Direct Mail
TV
Promotion/Public Relations
Other ___________________________
Other ___________________________
TOTAL EXPENSES
NET INCOME
32
EXPENSES
FEES
Listings Into Board
Board & Broker Fees
Referral Fees
Other
SUPPLIES/LEASES/RENT
Rent
Office Supplies
Equipment Leases
Phones
Auto Insurance
Sign Expense
Other
Other
SALARIES
Non-Licensed Staff
Agent Salaries
Legal/Accountant
Prospect FollowUp Coordinators
Other
Other
OTHER
Travel Expense
Seminars
Coaching
Gifts
Other
Other
MARKETING
Newspaper
Magazine
Direct Mail
TV
Promotion/Public Relations
Other
Other
TOTAL EXPENSES
NET INCOME
Net Income
JAN
FEB
MAR
APR
MAY
JUN
JUL
AUG
SEP
OCT
NOV
DEC