S.

No
1

Datasheet
Dealer Satisfaction

Source
Primary Source

End-User Satisfaction

Primary Source

2012 Customer Survey

Primary Source

Complaints

Primary Source

Mower Unit Sales

Primary Source

Tractor Unit Sales

Primary Source

Industry Mower Total Sales

Secondary Source

Industry Tractor Total Sales

Secondary Source

Unit Production Costs

Primary Source

10

Operating and Interest Expenses

Primary Source

11

On-Time Delivery

Primary Source

12

Defects After Delivery

Primary Source

13

Time To Pay Suppliers

Primary Source

14

Response Time

Primary Source

15

Employee Satisfaction

Primary Source

16

Engines

Secondary Source

17

Transmission Costs

Primary Source

18

Blade Weight

Primary Source

19

Mower Test

Primary Source

20

Employee Retention

Primary Source

21

Shipping Cost

Primary Source

22

Fixed Cost

Primary Source

23

Purchasing Survey

Primary Source

Buying Type

Metric in the datasheet

Region
Years
Survey Scale
Dealer Satisfaction Results: Number of Dealers
Sample Size

Classification of Data
Categorical
Interval
Ordinal
Ratio
Ratio

Region
Years
Survey Scale
Dealer Satisfaction Results: Number of End-Users
Sample Size

Categorical
Interval
Ordinal
Ratio
Ratio

Region
Quality
Ease of Use
Price
Service

Categorical
Ordinal
Ordinal
Ordinal
Ordinal

Month
World
NA
SA
Eur
Pac
China

Interval
Ratio
Ratio
Ratio
Ratio
Ratio
Ratio

Month
NA
SA
Europe
Pacific
China
World

Interval
Ratio
Ratio
Ratio
Ratio
Ratio
Ratio

Month
NA
SA
Eur
Pac
China
World

Interval
Ratio
Ratio
Ratio
Ratio
Ratio
Ratio

Month
NA
SA
Eur
Pac
World

Interval
Ratio
Ratio
Ratio
Ratio
Ratio

Month
NA
SA
Eur

Interval
Ratio
Ratio
Ratio

Pac
China
World

Ratio
Ratio
Ratio

Month
Tractor
Mower

Interval
Ratio
Ratio

Month
Administrative
Depreciation
Interest

Interval
Ratio
Ratio
Ratio

Month
Number of deliveries
Number On Time
Percent

Interval
Ratio
Ratio
Ratio

Month
2008
2009
2010
2011
2012

Interval
Ratio
Ratio
Ratio
Ratio
Ratio

Month
Working Days

Interval
Ratio

Q1 2011
Q2 2011
Q3 2011
Q4 2011
Q1 2012
Q2 2012
Q3 2012
Q4 2012

Ratio
Ratio
Ratio
Ratio
Ratio
Ratio
Ratio
Ratio

Quarter
Design & Production
Sample size
Manager
Sample size
Sales & Administration
Sample size
Total
Sample size

Interval
Interval
Ratio
Interval
Ratio
Interval
Ratio
Interval
Ratio

Production Time (min)

Ratio

Current
Process A
Process B

Ratio
Ratio
Ratio

Weight

Ratio

Observations

Categorical

YearsPLE
YrsEducation
College GPA
Age
Gender
College Grad
Local

Ratio
Ratio
Interval
Interval
Categorical
Categorical
Categorical

Plant
Customer
Mowers
Tractors

Categorical
Categorical
Ratio
Ratio

Current Plants
Additional Capacity
Cost
Proposed Locations
Maximum capacity
Cost

Categorical
Ratio
Ratio
Categorical
Ratio
Ratio

Delivery speed
Price level
Price flexibility
Manufacturing image
Overall service
Salesforce image
Product quality
Usage Level
Satisfaction Level
Size of firm
Purchasing Structure
Industry
Buying Type

Interval
Interval
Interval
Interval
Interval
Interval
Interval
Ratio
Interval
Categorical
Categorical
Categorical
Categorical

Dealer Satisfaction
Survey Scale:
North America
2008
2009
2010
2011
2012

1
0
1
1
2

0
0
1
2
3

2
2
1
6
5

14
14
8
12
12

22
20
34
34
44

5 Sample
Size
11
50
14
50
15
60
45
100
56
122

0
0
0
0
1

0
0
0
1
1

0
0
1
1
2

2
2
4
3
4

6
6
11
12
22

2
2
14
33
60

10
10
30
50
90

2008
2009
2010
2011
2012

0
0
0
0
0

0
0
0
0
0

1
1
1
1
1

3
2
2
2
4

7
8
15
21
17

4
4
7
6
8

15
15
25
30
30

2008
2009
2010
2011
2012

0
0
0
0
0

0
0
0
0
0

1
1
1
0
1

2
1
1
2
2

2
3
3
5
7

0
0
1
3
2

5
5
6
10
12

2010
2011
2012

0
0
0

0
0
0

0
1
1

1
4
5

0
2
8

0
0
2

1
7
16

South America
2008
2009
2010
2011
2012
Europe

Pacific Rim

China

End-User Satisfaction
North America
2008
2009
2010
2011
2012

0
1
1
1
0
0

1
3
2
2
2
2

2
6
4
5
4
3

3
15
18
17
15
15

4
37
35
34
33
31

Sample
5 Size
38
100
40
100
41
100
46
100
49
100

South America
2008
2009
2010
2011
2012

1
1
0
0
0

2
3
2
2
2

5
6
6
5
5

18
17
19
20
19

36
36
37
37
37

38
37
36
36
37

100
100
100
100
100

2008
2009
2010
2011
2012

1
1
1
1
0

2
2
1
1
1

4
5
4
3
2

21
21
26
17
19

36
34
37
41
45

36
37
31
37
33

100
100
100
100
100

2008
2009
2010
2011
2012

2
1
1
0
0

3
2
2
2
1

5
7
5
4
3

15
15
16
17
19

41
41
40
40
42

34
34
36
37
35

100
100
100
100
100

2010
2011
2012

0
1
0

3
2
1

3
2
1

6
4
3

28
30
31

10
11
14

50
50
50

Europe

Pacific Rim

China

2012 Customer Survey

Region
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA

Quality
4
4
4
5
5
5
5
5
4
4
4
5
5
4
5
5
5
5
4
4
4
4
5
5
5
5
5
4
5
5
5
4
4
5
5
5
5
5
4
5
5
5
5
3
5
5
5
5
5
5
5
5
5
5
4
5
5
5
4
5
4
5
5
5
5
4
4
5
5
5

Ease of Use Price Service

1
3
4
4
4
5
5
4
3
4
4
4
4
5
4
5
3
5
4
4
2
5
4
5
4
4
5
5
4
5
5
1
4
5
4
4
4
3
3
5
4
4
4
3
5
5
2
5
4
2
5
4
2
5
5
4
4
4
5
4
4
2
4
3
3
4
5
2
5
3
4
3
4
4
5
5
2
5
5
5
3
4
5
4
4
4
4
1
5
5
4
3
5
5
1
4
4
3
5
3
4
4
5
2
4
4
4
4
5
4
4
5
4
5
3
3
5
4
4
3
4
3
4
5
1
5
4
5
4
4
3
4
4
2
4
5
4
5
5
3
4
4
4
4
4
4
4
4
4
5
4
1
4
4
5
5
5
3
4
4
4
5
3
5
5
4
4
4
5
5
5
5
4
5
4
4
4
4
5
5
5
5
4
5
5
4
5
3
5
4
4
4
4
5
2
4
5
5
4
4
5
4
4
4
4
3
5
4
5
4

NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
SA
SA
SA
SA
SA
SA
SA
SA
SA
SA
SA
SA
SA
SA
SA
SA
SA
SA
SA
SA
SA
SA
SA
SA
SA
SA
SA
SA
SA
SA
SA
SA
SA
SA
SA
SA
SA
SA
SA
SA
SA
SA
SA

5
5
5
5
5
5
4
3
5
4
3
1
4
5
4
5
5
4
5
5
5
5
4
5
4
5
4
5
4
4
5
5
5
4
5
4
5
4
4
4
5
3
5
5
4
4
1
5
4
4
5
4
4
3
5
4
4
4
4
4
5
4
5
5
4
4
5
5
5
3
4
4
5

5
4
4
3
4
4
5
5
5
4
2
4
5
5
5
5
5
2
4
4
5
5
5
5
4
5
5
5
5
5
4
4
4
2
4
5
4
5
4
4
4
3
4
4
4
4
5
4
4
4
4
4
4
3
4
4
5
1
5
4
4
4
5
5
4
4
4
4
4
4
3
4
4

4
4
5
4
5
1
3
2
4
3
4
3
3
4
5
4
4
4
5
5
4
5
5
4
5
3
2
5
4
5
3
2
5
4
4
2
4
3
4
2
3
5
3
2
3
3
3
2
4
5
2
5
4
4
4
4
5
4
4
4
3
4
4
4
2
4
4
4
1
4
5
2
3

5
4
2
5
5
5
5
5
4
5
5
4
5
4
5
5
4
5
4
4
3
5
3
5
5
4
4
4
3
4
5
4
5
5
5
5
4
5
3
4
4
5
4
5
4
5
4
4
4
5
4
5
3
5
4
1
5
5
4
5
4
5
3
4
4
5
5
4
4
5
4
3
3

SA
SA
SA
SA
SA
SA
SA
Eur
Eur
Eur
Eur
Eur
Eur
Eur
Eur
Eur
Eur
Eur
Eur
Eur
Eur
Eur
Eur
Eur
Eur
Eur
Eur
Eur
Eur
Eur
Eur
Eur
Eur
Eur
Eur
Eur
Eur
Pac
Pac
Pac
Pac
Pac
Pac
Pac
Pac
Pac
Pac
China
China
China
China
China
China
China
China
China
China

4
5
5
5
3
4
4
4
4
3
3
4
5
5
4
3
3
4
5
5
5
3
4
4
5
4
3
4
5
5
4
4
5
2
5
4
5
5
5
4
4
5
4
5
4
3
5
5
5
4
4
4
4
4
3
3
2

3
3
4
4
4
4
3
5
4
4
4
4
5
5
5
4
5
4
4
3
5
4
5
5
4
5
5
4
5
3
5
3
4
4
4
5
4
4
5
4
3
4
4
5
2
4
4
5
5
4
4
4
4
4
4
4
3

4
5
4
4
3
1
4
5
4
5
1
5
5
5
5
4
3
5
5
4
4
4
4
4
4
4
3
4
3
4
2
4
3
4
5
4
1
4
5
4
4
5
4
4
3
4
4
4
4
3
3
3
3
3
3
2
2

5
5
4
4
4
4
3
3
2
4
3
5
5
1
4
4
3
4
5
4
5
4
5
4
5
4
4
2
4
5
4
4
3
4
4
3
5
5
5
4
4
4
4
5
3
4
5
4
3
3
3
2
3
2
3
2
1

Complaints
Month
World
Jan-08
169
Feb-08
187
Mar-08
210
Apr-08
226
May-08
232
Jun-08
261
Jul-08
245
Aug-08
223
Sep-08
195
Oct-08
174
Nov-08
154
Dec-08
163
Jan-09
195
Feb-09
221
Mar-09
240
Apr-09
264
May-09
283
Jun-09
296
Jul-09
269
Aug-09
256
Sep-09
231
Oct-09
214
Nov-09
201
Dec-09
171
Jan-10
200
Feb-10
216
Mar-10
234
Apr-10
253
May-10
282
Jun-10
305
Jul-10
296
Aug-10
279
Sep-10
266
Oct-10
243
Nov-10
232
Dec-10
203
Jan-11
216
Feb-11
239
Mar-11
266
Apr-11
284
May-11
315
Jun-11
340
Jul-11
319
Aug-11
304
Sep-11
277
Oct-11
250
Nov-11
228
Dec-11
213
Jan-12
240
Feb-12
251
Mar-12
281
Apr-12
298
May-12
322
Jun-12
350
Jul-12
330
Aug-12
311
Sep-12
289
Oct-12
265
Nov-12
239
Dec-12
219

NA SA Eur Pac
China
102
12
52
3
115
13
55
4
128
15
61
6
136
16
67
7
137
17
73
5
151
19
82
9
140
18
80
7
128
16
76
3
103
15
73
4
96
14
62
2
84
11
59
0
99
9
54
1
123
10
59
3
141
13
62
5
152
16
66
6
163
20
70
11
178
22
75
8
170
28
86
12
153
25
81
10
146
23
79
8
131
20
73
7
125
16
68
5
118
13
66
4
96
11
61
3
112
15
66
4
3
117
18
71
6
4
126
20
76
9
3
138
23
79
11
2
152
26
85
14
5
163
30
91
15
6
156
28
89
18
5
148
26
86
15
4
143
24
82
13
4
131
21
76
12
3
128
18
73
10
3
107
15
70
7
4
110
19
74
8
5
123
23
79
10
4
138
26
83
13
6
150
30
88
11
5
169
33
91
15
7
181
37
95
19
8
169
34
92
17
7
160
32
90
15
7
141
29
87
14
6
123
26
83
12
6
112
24
77
10
5
105
23
74
7
4
121
26
80
8
5
126
28
82
10
5
148
31
85
12
5
155
35
89
13
6
168
39
95
12
8
183
43
98
15
11
170
41
95
14
10
158
38
93
13
9
149
33
89
11
7
136
30
85
8
6
121
26
80
7
5
108
23
76
7
5

A
B
C
D
E
F
G
1 Mower Unit Sales
2
3 Month
NA
SA Europe Pacific China World
4
Jan-08 6000 200
720
100
0 7020
5
Feb-08 7950 220
990
120
0 9280
6
Mar-08 8100 250
1320
110
0 9780
7
Apr-08 9050 280
1650
120
0 11100
8
May-08 9900 310
1590
130
0 11930
9
Jun-08 10200 300
1620
120
0 12240
10
Jul-08 8730 280
1590
140
0 10740
11
Aug-08 8140 250
1560
130
0 10080
12
Sep-08 6480 230
1590
130
0 8430
13
Oct-08 5990 220
1320
120
0 7650
14
Nov-08 5320 210
990
130
0 6650
15
Dec-08 4640 180
660
140
0 5620
16
Jan-09 5980 210
690
140
0 7020
17
Feb-09 7620 240
1020
150
0 9030
18
Mar-09 8370 250
1290
140
0 10050
19
Apr-09 8830 290
1620
150
0 10890
20
May-09 9310 330
1650
130
0 11420
21
Jun-09 10230 310
1590
140
0 12270
22
Jul-09 8720 290
1560
150
0 10720
23
Aug-09 7710 270
1530
140
0 9650
24
Sep-09 6320 250
1590
150
0 8310
25
Oct-09 5840 250
1260
160
0 7510
26
Nov-09 4960 240
900
150
0 6250
27
Dec-09 4350 210
660
150
0 5370
28
Jan-10 6020 220
570
160
0 6970
29
Feb-10 7920 250
840
150
0 9160
30
Mar-10 8430 270
1110
160
0 9970
31
Apr-10 9040 310
1500
170
0 11020
32
May-10 9820 360
1440
160
0 11780
33
Jun-10 10370 330
1410
170
0 12280
34
Jul-10 9050 310
1440
160
0 10960
35
Aug-10 7620 300
1410
170
0 9500
36
Sep-10 6420 280
1350
180
0 8230
37
Oct-10 5890 270
1080
180
0 7420
38
Nov-10 5340 260
840
190
0 6630
39
Dec-10 4430 230
510
180
0 5350
40
Jan-11 6100 250
480
200
0 7030
41
Feb-11 8010 270
750
190
0 9220
42
Mar-11 8430 280
1140
200
0 10050
43
Apr-11 9110 320
1410
210
0 11050
44
May-11 9730 380
1340
190
0 11640
45
Jun-11 10120 360
1360
200
0 12040
46
Jul-11 9080 320
1410
200
0 11010
47
Aug-11 7820 310
1490
210
0 9830
48
Sep-11 6540 300
1310
220
0 8370
49
Oct-11 6010 290
980
210
0 7490
50
Nov-11 5270 270
770
220
0 6530
51
Dec-11 5380 260
430
230
0 6300
52
Jan-12 6210 270
400
200
0 7080
53
Feb-12 8030 280
750
190
0 9250
54
Mar-12 8540 300
970
210
0 10020
55
Apr-12 9120 340
1310
220
5 10995
56
May-12 9570 390
1260
200
16 11436
57
Jun-12 10230 380
1240
210
22 12082
58
Jul-12 9580 350
1300
230
26 11486
59
Aug-12 7680 340
1250
220
14 9504
60
Sep-12 6870 320
1210
220
15 8635
61
Oct-12 5930 310
970
230
11 7451
62
Nov-12 5260 300
650
240
3 6453
63
Dec-12 4830 290
300
230
1 5651

Tractor Unit Sales

Month
NA
SA
Eur
Jan-08
570
250
Feb-08
611
270
Mar-08
630
260
Apr-08
684
270
May-08
650
280
Jun-08
600
270
Jul-08
512
264
Aug-08
500
280
Sep-08
478
290
Oct-08
455
280
Nov-08
407
290
Dec-08
360
280
Jan-09
571
320
Feb-09
650
350
Mar-09
740
390
Apr-09
840
440
May-09
830
470
Jun-09
760
490
Jul-09
681
481
Aug-09
670
460
Sep-09
640
460
Oct-09
620
440
Nov-09
570
436
Dec-09
533
420
Jan-10
620
510
Feb-10
792
590
Mar-10
890
610
Apr-10
960
600
May-10
1040
620
Jun-10
1032
640
Jul-10
1006
590
Aug-10
910
600
Sep-10
803
670
Oct-10
730
630
Nov-10
699
710
Dec-10
647
570
Jan-11
730
650
Feb-11
930
680
Mar-11
1160
724
Apr-11
1510
730
May-11
1650
760
Jun-11
1490
800
Jul-11
1460
840
Aug-11
1390
830
Sep-11
1360
820
Oct-11
1340
810
Nov-11
1240
827
Dec-11
1103
750
Jan-12
1250
780
Feb-12
1550
805
Mar-12
1820
830
Apr-12
2010
890
May-12
2230
930
Jun-12
2490
980
Jul-12
2440
1002
Aug-12
2334
970
Sep-12
2190
960
Oct-12
2080
930
Nov-12
2050
920
Dec-12
2004
902

Pac
560
600
680
650
580
590
760
645
650
670
888
850
620
760
742
780
690
721
680
711
695
650
680
657
610
680
730
820
810
807
760
720
660
630
603
570
500
590
620
730
740
720
670
610
599
560
550
520
480
523
560
570
590
600
580
570
550
530
517
490

China
212
230
240
263
269
280
290
270
263
258
240
230
250
275
270
280
290
300
312
305
290
260
250
240
250
250
260
270
290
310
340
320
313
290
280
260
287
290
300
310
330
340
350
341
330
320
300
290
200
210
220
230
253
270
280
250
230
220
190
190

0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
10
12
20
22
20
24
20
31
30
37
32
33
35
50
63
68
70
82
80
90
100
102
110
114
111
121
123
120
130
136
134
132
137
130
139
131

World
1592
1711
1810
1867
1779
1740
1826
1695
1681
1663
1825
1720
1761
2035
2142
2340
2280
2271
2154
2146
2085
1970
1936
1850
2000
2324
2510
2672
2780
2813
2716
2581
2476
2317
2324
2080
2202
2540
2867
3348
3550
3432
3400
3261
3209
3132
3027
2777
2821
3209
3553
3820
4133
4476
4436
4256
4067
3890
3816
3717

Industry Mower Total Sales

Month

NA
Jan-08
Feb-08
Mar-08
Apr-08
May-08
Jun-08
Jul-08
Aug-08
Sep-08
Oct-08
Nov-08
Dec-08
Jan-09
Feb-09
Mar-09
Apr-09
May-09
Jun-09
Jul-09
Aug-09
Sep-09
Oct-09
Nov-09
Dec-09
Jan-10
Feb-10
Mar-10
Apr-10
May-10
Jun-10
Jul-10
Aug-10
Sep-10
Oct-10
Nov-10
Dec-10
Jan-11
Feb-11
Mar-11
Apr-11
May-11
Jun-11
Jul-11
Aug-11
Sep-11
Oct-11
Nov-11
Dec-11
Jan-12
Feb-12
Mar-12
Apr-12
May-12
Jun-12
Jul-12
Aug-12
Sep-12
Oct-12
Nov-12
Dec-12

60000
77184
77885
86190
96117
97143
84757
79804
64800
59307
52157
45049
58627
76200
82871
84904
93100
93000
83048
74854
60769
55619
48155
42647
57885
77647
81845
86095
91776
100680
86190
71887
60000
55566
50857
42596
58095
75566
80286
85140
90093
95472
87308
74476
61698
57238
50673
51238
59712
77961
83725
90297
91143
99320
93922
73143
66699
56476
51068
46893

SA
Eur
Pac
World
571
13091
1045
74662
611
17679
1111
96585
658
22759
1068
102369
778
27966
1237
116171
886
27895
1313
126210
882
30566
1176
129768
848
29444
1359
116409
735
28364
1238
110141
657
28393
1215
95065
595
24444
1154
85500
553
18000
1262
71972
462
12453
1386
59349
553
12778
1443
73401
615
18214
1515
96545
658
23889
1373
108791
784
29455
1442
116584
846
29464
1215
124625
838
27414
1333
122585
763
27368
1415
112594
694
27321
1296
104164
625
29444
1402
92241
610
23774
1468
81470
571
17308
1351
67386
512
12941
1389
57489
537
10962
1509
70892
595
15273
1402
94917
659
20556
1524
104583
756
26786
1574
115211
878
24828
1468
118949
825
24737
1560
127801
756
24828
1441
113216
714
25179
1545
99325
651
24545
1667
86863
643
19286
1698
77193
619
15273
1810
68558
548
9107
1731
53982
581
8571
1887
69135
614
13158
1845
91182
622
19655
1923
102486
727
25179
1981
113027
826
23103
1810
115832
783
24286
1942
122482
681
24737
1961
114686
646
26607
2000
103729
625
22982
2075
87381
617
16897
2019
76771
587
13750
2095
67105
591
7818
2150
61797
563
7547
1852
69673
571
13889
1743
94165
625
18302
1892
104544
723
25192
2037
118250
848
24706
1887
118583
792
25306
1944
127363
745
27083
2170
123919
739
26042
2037
101961
667
26304
2018
95688
660
22558
2072
81766
625
14773
2182
68648
608
6977
2035
56510

Industry Tractor Total Sales

Month
NA
SA
Eur
Pac
China
World
Jan-08
8143
984
5091
987
278
15483
Feb-08
8592
1051
5310
1090
283
16325
Mar-08
8630
1016
6071
1127
285
17129
Apr-08
8947
1027
5856
1209
288
17327
May-08
8442
1057
5273
1221
286
16278
Jun-08
7500
1019
5315
1327
287
15448
Jul-08
6145
977
7170
1324
289
15905
Aug-08
5882
1057
5926
1268
290
14422
Sep-08
5595
1086
6075
1209
293
14258
Oct-08
5233
1045
6321
1168
295
14061
Nov-08
4494
1078
8381
1127
298
15378
Dec-08
3913
1029
7944
1085
301
14272
Jan-09
5938
1172
5688
1185
306
14289
Feb-09
6633
1273
7037
1286
302
16530
Mar-09
7327
1423
6981
1286
303
17320
Apr-09
8077
1612
7500
1346
307
18842
May-09
7830
1728
6571
1388
309
17826
Jun-09
7103
1815
6990
1449
312
17669
Jul-09
6239
1776
6667
1490
315
16487
Aug-09
6036
1685
6762
1449
318
16250
Sep-09
5664
1679
6635
1394
321
15692
Oct-09
5345
1618
6311
1256
315
14844
Nov-09
4831
1564
6476
1214
318
14402
Dec-09
4454
1522
6250
1171
320
13716
Jan-10
5299
1835
5922
1208
333
14597
Feb-10
6529
2115
6667
1214
313
16836
Mar-10
7120
2202
7228
1256
606
18412
Apr-10
7619
2151
8200
1311
571
19852
May-10
8387
2214
7941
1415
556
20513
Jun-10
8110
2278
7921
1520
526
20355
Jul-10
7752
2100
7677
1675
513
19716
Aug-10
6894
2128
7200
1584
769
18575
Sep-10
6015
2367
6735
1527
750
17394
Oct-10
5368
2211
6495
1422
732
16226
Nov-10
4964
2483
6061
1366
714
15587
Dec-10
4444
1986
5816
1262
698
14207
Jan-11
5000
2257
5051
1373
714
14394
Feb-11
6284
2353
6082
1436
1063
17218
Mar-11
7785
2457
6327
1478
1264
19310
Apr-11
9934
2517
7604
1512
1333
22901
May-11
10645
2612
7789
1642
1556
24244
Jun-11
9491
2749
7347
1667
1739
22993
Jul-11
9182
2887
6979
1733
1702
22483
Aug-11
8528
2833
6489
1700
1915
21465
Sep-11
8293
2789
6316
1642
2083
21123
Oct-11
8221
2765
5833
1576
2128
20523
Nov-11
7470
2746
5789
1493
2292
19789
Dec-11
6509
2534
5591
1450
2245
18329
Jan-12
7267
2635
5106
1010
2292
18311
Feb-12
8807
2703
5474
1045
2449
20477
Mar-12
10168
2795
6022
1106
2400
22489
Apr-12
11044
2997
6064
1150
2353
23607
May-12
12120
3131
6344
1244
2600
25439
Jun-12
13459
3311
6593
1357
2653
27374
Jul-12
13048
3390
6304
1421
2600
26764
Aug-12
12275
3277
6064
1263
2549
25428
Sep-12
11347
3232
5789
1173
2453
23995
Oct-12
10667
3131
5699
1128
2517
23142
Nov-12
10459
3087
5604
974
2541
22666
Dec-12
10082
3030
5444
979
2453
21989

Unit Production Costs

Month
Jan-08
Feb-08
Mar-08
Apr-08
May-08
Jun-08
Jul-08
Aug-08
Sep-08
Oct-08
Nov-08
Dec-08
Jan-09
Feb-09
Mar-09
Apr-09
May-09
Jun-09
Jul-09
Aug-09
Sep-09
Oct-09
Nov-09
Dec-09
Jan-10
Feb-10
Mar-10
Apr-10
May-10
Jun-10
Jul-10
Aug-10
Sep-10
Oct-10
Nov-10
Dec-10
Jan-11
Feb-11
Mar-11
Apr-11
May-11
Jun-11
Jul-11
Aug-11
Sep-11
Oct-11
Nov-11
Dec-11

Tractor Mower
$1,750
$50
$1,755
$50
$1,763
$51
$1,770
$51
$1,778
$51
$1,785
$51
$1,792
$51
$1,795
$51
$1,801
$52
$1,804
$52
$1,810
$52
$1,813
$52
$1,835
$55
$1,841
$55
$1,848
$55
$1,854
$55
$1,860
$56
$1,866
$56
$1,872
$56
$1,878
$56
$1,885
$56
$1,892
$57
$1,897
$57
$1,903
$57
$1,925
$59
$1,931
$59
$1,938
$59
$1,944
$59
$1,950
$59
$1,956
$60
$1,963
$60
$1,969
$60
$1,976
$60
$1,983
$60
$1,990
$61
$1,996
$61
$1,940
$59
$1,946
$59
$1,952
$59
$1,958
$59
$1,964
$60
$1,970
$60
$1,976
$60
$1,983
$60
$1,990
$60
$1,996
$60
$2,012
$61
$2,008
$61

Jan-12
Feb-12
Mar-12
Apr-12
May-12
Jun-12
Jul-12
Aug-12
Sep-12
Oct-12
Nov-12
Dec-12

$2,073
$2,077
$2,081
$2,086
$2,092
$2,098
$2,104
$2,110
$2,116
$2,122
$2,129
$2,135

$63
$63
$63
$63
$63
$63
$64
$64
$64
$64
$64
$64

Operating and Interest Expenses

Month
Jan-08
Feb-08
Mar-08
Apr-08
May-08
Jun-08
Jul-08
Aug-08
Sep-08
Oct-08
Nov-08
Dec-08
Jan-09
Feb-09
Mar-09
Apr-09
May-09
Jun-09
Jul-09
Aug-09
Sep-09
Oct-09
Nov-09
Dec-09
Jan-10
Feb-10
Mar-10
Apr-10
May-10
Jun-10
Jul-10
Aug-10
Sep-10
Oct-10
Nov-10
Dec-10
Jan-11
Feb-11
Mar-11
Apr-11
May-11
Jun-11
Jul-11
Aug-11
Sep-11
Oct-11
Nov-11
Dec-11

Administrative Depreciation Interest

$633,073
$140,467
$7,244
$607,904
$165,636
$7,679
$630,687
$142,853
$6,887
$613,401
$160,139
$6,917
$607,664
$165,876
$8,316
$632,967
$140,573
$7,428
$609,604
$163,936
$8,737
$607,749
$165,791
$7,054
$603,367
$170,173
$8,862
$629,083
$144,457
$8,488
$611,995
$161,545
$7,049
$625,712
$147,828
$8,807
$656,123
$175,447
$7,430
$652,679
$178,891
$6,791
$655,521
$176,049
$8,013
$676,581
$154,989
$8,979
$676,581
$154,989
$7,484
$656,440
$175,130
$7,858
$661,969
$169,601
$7,424
$677,212
$154,358
$6,848
$653,545
$178,025
$6,751
$657,388
$174,182
$8,160
$672,475
$159,095
$7,898
$656,325
$175,245
$8,953
$723,594
$226,526
$9,443
$759,042
$191,078
$8,464
$749,187
$200,933
$10,264
$751,499
$198,621
$8,547
$741,452
$208,668
$8,578
$729,122
$220,998
$9,519
$734,783
$215,337
$9,343
$748,208
$201,912
$8,448
$738,186
$211,934
$9,957
$759,403
$190,717
$9,738
$726,183
$223,937
$9,785
$757,037
$193,083
$8,191
$672,232
$179,138
$9,914
$665,023
$186,347
$9,954
$667,657
$183,713
$10,859
$654,198
$197,172
$9,730
$659,435
$191,935
$10,430
$661,190
$190,180
$10,222
$647,321
$204,049
$10,102
$666,743
$184,627
$10,610
$678,705
$172,665
$9,374
$658,990
$192,380
$10,830
$656,221
$195,149
$9,017
$676,934
$174,436
$10,423

Jan-12
Feb-12
Mar-12
Apr-12
May-12
Jun-12
Jul-12
Aug-12
Sep-12
Oct-12
Nov-12
Dec-12

$641,571
$634,973
$662,054
$654,962
$645,579
$658,112
$637,711
$638,317
$651,996
$630,766
$645,095
$637,807

$210,589
$217,187
$190,106
$197,198
$206,581
$194,048
$214,449
$213,843
$200,164
$221,394
$207,065
$214,353

$9,985
$9,766
$11,148
$9,339
$9,468
$10,324
$9,737
$9,290
$9,213
$10,143
$10,383
$9,059

On-Time Delivery
Month
Number of deliveries Number On Time Percent
Jan-08
1086
1069
98.4%
Feb-08
1101
1080
98.1%
Mar-08
1116
1089
97.6%
Apr-08
1216
1199
98.6%
May-08
1183
1168
98.7%
Jun-08
1176
1160
98.6%
Jul-08
1198
1181
98.6%
Aug-08
1205
1189
98.7%
Sep-08
1223
1210
98.9%
Oct-08
1209
1194
98.8%
Nov-08
1198
1180
98.5%
Dec-08
1243
1223
98.4%
Jan-09
1220
1201
98.4%
Feb-09
1241
1224
98.6%
Mar-09
1237
1217
98.4%
Apr-09
1258
1242
98.7%
May-09
1262
1246
98.7%
Jun-09
1227
1212
98.8%
Jul-09
1243
1227
98.7%
Aug-09
1281
1264
98.7%
Sep-09
1272
1254
98.6%
Oct-09
1295
1278
98.7%
Nov-09
1298
1281
98.7%
Dec-09
1318
1296
98.3%
Jan-10
1281
1264
98.7%
Feb-10
1320
1304
98.8%
Mar-10
1352
1334
98.7%
Apr-10
1336
1320
98.8%
May-10
1291
1276
98.8%
Jun-10
1342
1326
98.8%
Jul-10
1352
1337
98.9%
Aug-10
1377
1360
98.8%
Sep-10
1385
1368
98.8%
Oct-10
1356
1338
98.7%
Nov-10
1362
1346
98.8%
Dec-10
1349
1333
98.8%
Jan-11
1386
1371
98.9%
Feb-11
1358
1342
98.8%
Mar-11
1371
1356
98.9%
Apr-11
1362
1348
99.0%
May-11
1350
1338
99.1%
Jun-11
1381
1366
98.9%
Jul-11
1392
1378
99.0%
Aug-11
1371
1359
99.1%
Sep-11
1402
1387
98.9%
Oct-11
1384
1370
99.0%
Nov-11
1399
1377
98.4%
Dec-11
1369
1357
99.1%
Jan-12
1401
1390
99.2%
Feb-12
1388
1376
99.1%
Mar-12
1395
1385
99.3%
Apr-12
1412
1401
99.2%
May-12
1403
1392
99.2%
Jun-12
1415
1402
99.1%
Jul-12
1426
1415
99.2%
Aug-12
1431
1420
99.2%
Sep-12
1445
1426
98.7%
Oct-12
1425
1414
99.2%
Nov-12
1413
1403
99.3%
Dec-12
1456
1427
98.0%

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16

A
Defects After Delivery

Defects per million items received from suppliers

Month
2008
2009
2010
January
812
828
824
February
810
832
836
March
813
847
818
April
823
839
825
May
832
832
804
June
848
840
812
July
837
849
806
August
831
857
798
September
827
839
804
October
838
842
713
November
826
828
705
December
819
816
686

2011
682
695
692
686
673
681
696
688
671
645
617
603

2012
571
575
547
542
532
496
472
460
441
445
438
436

Time to Pay Suppliers

Month
Working Days
Jan-08
8.32
Feb-08
8.28
Mar-08
8.29
Apr-08
8.32
May-08
8.36
Jun-08
8.35
Jul-08
8.34
Aug-08
8.32
Sep-08
8.36
Oct-08
8.33
Nov-08
8.32
Dec-08
8.29
Jan-09
7.89
Feb-09
7.65
Mar-09
7.58
Apr-09
7.53
May-09
7.48
Jun-09
7.45
Jul-09
7.36
Aug-09
7.35
Sep-09
7.32
Oct-09
7.3
Nov-09
7.27
Dec-09
7.25
Jan-10
7.22
Feb-10
7.21
Mar-10
7.22
Apr-10
7.29
May-10
7.25
Jun-10
7.23
Jul-10
7.28
Aug-10
7.25
Sep-10
7.24
Oct-10
7.26
Nov-10
7.21
Dec-10
7.23
Jan-11
7.24
Feb-11
7.19
Mar-11
7.21
Apr-11
7.23
May-11
7.22
Jun-11
7.19
Jul-11
7.17
Aug-11
7.15
Sep-11
7.16
Oct-11
7.16
Nov-11
7.15
Dec-11
7.14
Jan-12
7.12
Feb-12
7.11
Mar-12
7.11
Apr-12
7.11
May-12
7.11
Jun-12
7.12
Jul-12
7.08
Aug-12
7.09
Sep-12
7.09
Oct-12
7.04
Nov-12
7.06
Dec-12
7.08

Response times to customer service calls

Q1 2011 Q2 2011 Q3 2011 Q4 2011 Q1 2012 Q2 2012 Q3 2012 Q4 2012
4.36
4.33
3.71
4.44
2.75
3.45
1.67
2.55
5.42
4.73
2.52
4.07
3.24
1.95
2.58
2.30
5.50
1.63
2.69
5.11
4.35
2.77
3.47
1.04
2.79
4.21
3.47
3.49
5.58
1.83
3.12
1.59
5.55
6.89
5.12
4.69
2.89
3.72
1.00
3.11
3.65
0.92
1.00
6.36
5.09
4.59
5.40
4.05
8.02
5.27
3.44
8.26
2.33
1.17
3.90
3.38
4.00
0.90
6.04
1.91
1.69
1.46
4.49
1.26
3.34
3.85
2.53
8.93
3.88
1.90
2.06
0.90
4.92
5.00
2.39
6.85
3.39
2.95
4.49
2.31
3.55
3.52
3.26
5.69
5.14
4.69
3.57
2.71
3.52
5.20
4.68
3.05
0.98
3.34
3.41
1.65
1.25
5.13
3.59
5.91
2.34
3.59
3.31
3.58
2.18
5.29
1.07
1.00
2.80
4.03
2.79
2.96
4.35
1.00
2.86
1.82
3.06
2.39
2.09
3.78
2.46
2.18
4.44
3.74
2.40
1.63
4.28
2.87
2.07
4.55
4.87
6.11
1.59
2.40
4.47
0.90
2.90
2.13
6.76
4.78
3.05
4.44
1.94
4.87
2.58
5.24
2.84
4.13
1.50
4.96
3.90
3.11
5.50
4.08
1.25
7.17
5.58
4.41
3.32
0.90
2.47
4.04
3.43
5.70
3.11
3.40
2.20
3.52
4.24
5.09
2.98
1.00
1.08
3.15
3.52
3.18
1.88
7.66
4.65
3.40
3.63
4.87
2.31
0.90
4.25
4.65
2.66
2.04
1.86
3.97
1.00
1.35
5.08
0.90
4.99
4.37
1.90
3.85
5.90
1.62
4.40
2.01
3.76
2.47
6.07
2.81
1.09
1.87
1.64
1.34
3.12
3.20
1.00
1.76
4.60
1.03
6.40
8.05
2.12
5.83
1.00
5.58
3.52
2.31
3.68
4.91
4.32
3.94
1.19
4.92
4.14
1.99
3.92
5.06
3.61
2.47
3.79
2.63
4.13
3.97
4.13
3.26
4.02
3.89
5.86
3.27
2.43
1.00
3.34
4.26
2.63
6.88
0.90
2.86
2.34
3.51
3.28
1.70
4.47
1.71
2.24
3.83
2.53
2.41
3.24
2.30
4.18
6.39
0.90
1.79
4.14
2.47
3.25
5.35
4.73
6.57
3.87
2.70
2.65
4.02
5.20
2.33
2.65
4.18
2.46
3.61
3.21
2.03
5.28
3.67
2.36
8.82
3.84
0.90
3.85
3.62
4.33
4.73
3.64
3.35
2.43
3.38
2.20
4.12
4.64
1.05
5.62
5.50
1.54
4.38
4.57
1.40
2.65
2.67
0.90
6.51
0.90
2.87
2.99
2.49
3.42
4.16
6.40
0.90
3.69
2.11
4.19
2.67
3.97
0.90
3.21
2.87
1.73
2.86
3.03
4.33
1.26
3.51
3.55
7.45
3.52
3.12
1.90
1.95
6.16
5.95
5.93
3.49
2.23
1.86
2.09
2.70
6.40
2.05
5.52
3.03
5.35
2.41
1.03
1.76
1.00
8.21
4.96
7.46
5.11
2.98
2.95
2.64
3.63
2.52
4.85
4.84
6.46
0.90
7.42
4.49
5.34
3.99
5.57
2.88
5.61
1.01
3.79
1.62
3.74
2.59
4.82
0.95
3.63
4.56
2.48
1.10
5.63
1.34
3.18
3.05
3.87
5.67
2.71
4.50

Employee Satisfaction Results

Averages using a 5 point scale
Design &
Sales &
Quarter Production Sample size Manager Sample size Administration Sample size Total
Sample size
1st Q-09
2.86
100
3.81
10
3.51
30
3.07
140
2nd Q-09
2.91
100
3.76
10
3.38
30
3.07
140
3rd Q-09
2.84
100
3.86
10
3.45
30
3.04
140
4th Q-09
2.83
100
3.48
10
3.61
30
3.04
140
1st Q-10
2.91
100
3.75
20
3.37
30
3.11
150
2nd Q-10
2.94
100
3.92
20
3.53
30
3.19
150
3rd Q-10
2.86
100
3.89
20
3.47
30
3.12
150
4th Q-10
2.83
100
3.58
20
3.66
30
3.10
150
1st Q-11
2.95
100
3.82
20
3.71
40
3.25
160
2nd Q-11
3.01
100
4.01
20
3.53
40
3.27
160
3rd Q-11
3.03
100
3.92
20
3.62
40
3.29
160
4th Q-11
2.96
100
3.84
20
3.48
40
3.20
160
1st Q-12
3.05
100
3.92
20
3.52
40
3.28
160
2nd Q-12
3.12
100
4.00
20
3.37
40
3.29
160
3rd Q-12
3.06
100
3.93
20
3.46
40
3.27
160
4th Q-12
3.02
100
3.70
20
3.59
40
3.25
160

Engine Production Time

Sample
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50

Production Time (min)

65.1
62.3
60.4
58.7
58.1
56.9
57.0
56.5
55.1
54.3
53.7
53.2
52.8
52.5
52.1
51.8
51.5
51.3
50.9
50.5
50.2
50.0
49.7
49.5
49.3
49.4
49.1
49.0
48.8
48.5
48.3
48.2
48.1
47.9
47.7
47.6
47.4
47.1
46.9
46.8
46.7
46.6
46.5
46.5
46.2
46.3
46.0
45.8
45.7
45.6

Unit Tractor Transmission Costs

Current
Process A
Process B
$242.00
$242.00
$292.00
$176.00
$275.00
$321.00
$286.00
$199.00
$314.00
$269.00
$219.00
$242.00
$327.00
$273.00
$278.00
$264.00
$265.00
$300.00
$296.00
$435.00
$301.00
$333.00
$285.00
$286.00
$242.00
$384.00
$315.00
$288.00
$387.00
$300.00
$314.00
$299.00
$304.00
$302.00
$145.00
$300.00
$335.00
$266.00
$351.00
$242.00
$216.00
$277.00
$281.00
$331.00
$284.00
$289.00
$247.00
$276.00
$259.00
$280.00
$312.00
$322.00
$267.00
$273.00
$209.00
$210.00
$281.00
$282.00
$391.00
$303.00
$304.00
$297.00
$306.00
$391.00
$346.00
$312.00
$236.00
$230.00
$287.00
$383.00
$332.00
$306.00
$299.00
$301.00
$312.00
$300.00
$277.00
$295.00
$278.00
$336.00
$288.00
$303.00
$217.00
$313.00
$315.00
$274.00
$286.00
$321.00
$339.00
$338.00

Blade Weight
Sample
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49

Weight
4.88
4.92
5.02
4.97
5.00
4.99
4.86
5.07
5.04
4.87
4.77
5.14
5.04
5.00
4.88
4.91
5.09
4.97
4.98
5.07
5.03
5.12
5.08
4.86
5.11
4.92
5.18
4.93
5.12
5.08
4.75
4.99
5.00
4.91
5.18
4.95
4.63
4.89
5.11
5.05
5.03
5.02
4.96
5.04
4.93
5.06
5.07
5.00
5.03

4.99
0.11
4.63
5.87
350.00
8.00
7.00
0.0429

50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87
88
89
90
91
92
93
94
95
96
97
98
99
100
101

5.00
4.95
4.99
5.02
4.90
5.10
5.01
4.84
5.01
4.88
4.97
4.97
5.06
5.06
5.04
4.87
5.00
5.03
5.02
5.02
5.06
5.21
5.09
4.97
5.01
4.90
4.89
4.93
5.16
5.02
5.01
5.10
5.03
5.07
4.92
5.08
4.96
4.74
4.91
5.12
5.00
4.93
4.88
4.88
4.81
5.16
5.03
4.87
5.09
4.94
5.08
4.97

102
103
104
105
106
107
108
109
110
111
112
113
114
115
116
117
118
119
120
121
122
123
124
125
126
127
128
129
130
131
132
133
134
135
136
137
138
139
140
141
142
143
144
145
146
147
148
149
150
151
152
153

5.23
5.12
5.09
5.12
4.93
4.79
5.10
5.12
4.86
5.00
4.94
4.95
4.95
4.87
5.09
4.94
5.01
5.04
5.05
5.05
4.97
4.96
4.96
4.99
5.04
4.91
5.19
5.03
4.99
5.12
4.97
4.88
5.07
5.01
4.89
4.95
5.09
5.09
4.89
4.93
4.85
5.03
4.92
5.09
4.99
4.92
4.87
4.90
5.02
5.21
5.02
4.9

154
155
156
157
158
159
160
161
162
163
164
165
166
167
168
169
170
171
172
173
174
175
176
177
178
179
180
181
182
183
184
185
186
187
188
189
190
191
192
193
194
195
196
197
198
199
200
201
202
203
204
205

5
5.16
5.03
4.96
5.04
4.98
5.07
5.02
5.08
4.85
4.9
4.97
5.09
4.89
4.87
5.01
4.97
5.87
5.33
5.11
5.07
4.93
4.99
5.04
5.14
5.09
5.06
4.85
4.93
5.04
5.09
5.07
4.99
5.01
4.88
4.93
5.1
4.94
4.88
4.89
4.89
4.85
4.82
5.02
4.9
4.73
5.04
5.07
4.81
5.04
5.03
5.01

206
207
208
209
210
211
212
213
214
215
216
217
218
219
220
221
222
223
224
225
226
227
228
229
230
231
232
233
234
235
236
237
238
239
240
241
242
243
244
245
246
247
248
249
250
251
252
253
254
255
256
257

5.14
5.12
4.89
4.91
4.97
4.98
5.01
5.01
5.09
4.93
5.04
5.11
5.07
4.95
4.86
5.13
4.95
5.22
4.81
4.91
4.95
4.94
4.81
5.11
4.81
4.97
5.07
5.03
4.81
4.95
4.89
5.08
4.93
4.99
4.94
5.13
5.02
5.07
4.82
5.03
4.85
4.89
4.82
5.18
5.02
5.05
4.88
5.08
4.98
5.02
4.99
5.02

258
259
260
261
262
263
264
265
266
267
268
269
270
271
272
273
274
275
276
277
278
279
280
281
282
283
284
285
286
287
288
289
290
291
292
293
294
295
296
297
298
299
300
301
302
303
304
305
306
307
308
309

5.03
5.02
5.07
4.95
4.95
4.94
5.12
5.08
4.91
4.96
4.96
4.94
5.19
4.91
5.01
4.93
5.05
4.96
4.92
4.95
5.08
4.97
5.04
4.94
4.98
5.03
5.05
4.91
5.09
5.21
4.87
5.02
4.81
4.96
5.06
4.86
4.96
4.99
4.94
5.06
4.95
5.02
5.01
5.04
5.01
5.02
5.03
5.18
5.08
5.14
4.92
4.97

310
311
312
313
314
315
316
317
318
319
320
321
322
323
324
325
326
327
328
329
330
331
332
333
334
335
336
337
338
339
340
341
342
343
344
345
346
347
348
349
350

4.92
5.14
4.92
5.03
4.98
4.76
4.94
4.92
4.91
4.96
5.02
5.13
5.13
4.92
4.98
4.89
4.88
5.11
5.11
5.08
5.03
4.94
4.88
4.91
4.86
4.89
4.91
4.87
4.93
5.14
4.87
4.98
4.88
4.88
5.01
4.93
4.93
4.99
4.91
4.96
4.78

Mower Test Functional Performance

Sample
Observation
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48

1
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass

2
Fail
Fail
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Fail
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Fail
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass

3
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass

4
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
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Pass
Pass
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Pass
Pass
Pass
Pass
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Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
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Pass
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Pass
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5
Pass
Pass
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Pass
Pass
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Pass
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Pass
Pass
Pass
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Fail
Pass
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6
Pass
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Fail
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7
Pass
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8
Pass
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Pass
Pass
Pass

49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87
88
89
90
91
92
93
94
95
96
97
98
99
100

Fail
Pass
Pass
Pass
Pass
Pass
Pass
Pass
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Fail
Pass
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Pass
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Pass
Pass
Pass

1.80%

3.00%

4.00%

1.00%

0.00%

1.00%

5.00%

2.00%

1.00%

9
Pass
Pass
Pass
Pass
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10
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11
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12
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13
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14
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15
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16
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17
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18
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Pass
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0.00%

2.00%

2.00%

3.00%

3.00%

1.00%

1.00%

2.00%

2.00%

3.00%

19
Pass
Pass
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20
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21
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22
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23
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24
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25
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26
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27
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28
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Pass
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Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Fail

2.00%

4.00%

2.00%

1.00%

1.00%

2.00%

1.00%

0.00%

2.00%

1.00%

29
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass

30
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Fail
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass

Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass

Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Fail
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass

0.00%

2.00%

Employee Retention
YearsPLE YrsEducation College GPA
10
18
3.01
10
16
2.78
10
18
3.15
10
18
3.86
9.6
16
2.58
8.5
16
2.96
8.4
17
3.56
8.4
16
2.64
8.2
18
3.43
7.9
15
2.75
7.6
13
2.95
7.5
13
2.50
7.5
16
2.86
7.2
15
2.38
6.8
16
3.47
6.5
16
3.10
6.3
13
2.98
6.2
16
2.71
5.9
13
2.95
5.8
18
3.36
5.4
16
2.75
5.1
17
2.48
4.8
14
2.76
4.7
16
3.12
4.5
13
2.96
4.3
16
2.80
4
17
3.57
3.9
16
3.00
3.7
16
2.86
3.7
15
3.19
3.7
16
3.50
3.5
14
2.84
3.4
16
3.13
2.5
13
1.75
1.8
16
2.98
1.5
15
2.13
0.9
16
2.79
0.8
18
3.15
0.7
13
1.84
0.3
18
3.79

Age Gender College Grad Local

33
F
Y
Y
25
M
Y
Y
26
M
Y
N
24
F
Y
Y
25
F
Y
Y
23
M
Y
Y
35
M
Y
Y
23
M
Y
Y
32
F
Y
Y
34
M
N
Y
28
M
N
Y
23
M
N
Y
24
M
Y
Y
23
F
N
Y
27
F
Y
Y
26
M
Y
Y
21
M
N
Y
23
M
Y
N
20
F
N
Y
25
M
Y
Y
24
M
Y
N
32
M
Y
N
28
M
N
Y
25
F
Y
N
23
M
N
Y
25
M
Y
N
24
M
Y
Y
26
F
Y
N
23
M
Y
N
24
M
N
N
23
F
Y
N
21
M
N
Y
24
M
Y
N
22
M
N
N
25
M
Y
N
22
M
N
N
23
F
Y
Y
26
M
Y
N
22
F
N
N
24
F
Y
N

Unit Shipping Cost

Plant
Singapore
Birmingham
Frankfurt
Mumbai
Kansas City
Auckland
Santiago
Singapore
Birmingham
Frankfurt
Mumbai
Kansas City
Auckland
Santiago
Singapore
Birmingham
Frankfurt
Mumbai
Kansas City
Auckland
Santiago
Singapore
Birmingham
Frankfurt
Mumbai
Kansas City
Auckland
Santiago
Singapore
Birmingham
Frankfurt
Mumbai
Kansas City
Auckland
Santiago
Singapore
Birmingham
Frankfurt
Mumbai
Kansas City
Auckland
Santiago
Singapore
Birmingham
Frankfurt
Mumbai
Kansas City
Auckland

Customer
Toronto
Toronto
Toronto
Toronto
Toronto
Toronto
Toronto
Shanghai
Shanghai
Shanghai
Shanghai
Shanghai
Shanghai
Shanghai
Mexico City
Mexico City
Mexico City
Mexico City
Mexico City
Mexico City
Mexico City
Melbourne
Melbourne
Melbourne
Melbourne
Melbourne
Melbourne
Melbourne
London
London
London
London
London
London
London
Caracas
Caracas
Caracas
Caracas
Caracas
Caracas
Caracas
Atlanta
Atlanta
Atlanta
Atlanta
Atlanta
Atlanta

Mowers
$1.71
$1.34
$1.52
$1.67
$1.36
$1.86
$1.49
$1.44
$1.60
$1.65
$1.21
$1.58
$1.18
$1.47
$1.72
$1.29
$1.54
$1.56
$1.32
$1.50
$1.22
$1.43
$1.52
$1.73
$1.38
$1.72
$0.91
$1.49
$1.88
$1.47
$1.37
$1.44
$1.49
$1.98
$1.58
$1.50
$1.37
$1.59
$1.61
$1.54
$1.54
$1.00
$1.73
$1.02
$1.42
$1.57
$1.31
$1.74

Tractors
$2.03
$1.78
$1.87
$2.14
$1.79
$2.19
$2.13
$1.78
$2.15
$2.32
$1.47
$2.13
$1.63
$2.03
$2.09
$1.79
$2.04
$2.22
$1.76
$2.07
$1.58
$1.70
$2.06
$2.28
$1.63
$2.34
$1.17
$1.80
$2.68
$1.77
$1.64
$1.82
$1.86
$2.60
$2.14
$2.01
$1.86
$1.88
$2.08
$1.90
$1.98
$1.26
$2.35
$1.25
$1.70
$2.23
$1.82
$2.26

Santiago

Atlanta

$1.31

$1.76

Fixed Costs of Capacity Increase or New Construction

Current Plants
Kansas City
Kansas City
Santiago
Santiago
Proposed Locations
Auckland
Auckland
Birmingham
Birmingham
Frankfurt
Frankfurt
Mumbai
Mumbai
Singapore
Singapore

Additional Capacity
10000
20000
5000
10000

Cost
$ 605,000
$ 985,000
$ 381,000
$ 680,000

Maximum capacity
15,000
20,000
15,000
20,000
15,000
20,000
15,000
25,000
15,000
20,000

Cost
$ 917,000
$ 1,136,000
$ 962,000
$ 1,180,000
$ 874,000
$ 1,093,000
$ 750,000
$ 959,000
$ 839,000
$ 1,058,000

Purchasing Survey
Delivery speed Price level Price flexibility Manufacturing image Overall service
4.1
0.6
6.9
4.7
2.4
1.8
3
6.3
6.6
2.5
3.4
5.2
5.7
6
4.3
2.7
1
7.1
5.9
1.8
6
0.9
9.6
7.8
3.4
1.9
3.3
7.9
4.8
2.6
4.6
2.4
9.5
6.6
3.5
1.3
4.2
6.2
5.1
2.8
5.5
1.6
9.4
4.7
3.5
4
3.5
6.5
6
3.7
2.4
1.6
8.8
4.8
2
3.9
2.2
9.1
4.6
3
2.8
1.4
8.1
3.8
2.1
3.7
1.5
8.6
5.7
2.7
4.7
1.3
9.9
6.7
3
3.4
2
9.7
4.7
2.7
3.2
4.1
5.7
5.1
3.6
4.9
1.8
7.7
4.3
3.4
5.3
1.4
9.7
6.1
3.3
4.7
1.3
9.9
6.7
3
3.3
0.9
8.6
4
2.1
3.4
0.4
8.3
2.5
1.2
3
4
9.1
7.1
3.5
2.4
1.5
6.7
4.8
1.9
5.1
1.4
8.7
4.8
3.3
4.6
2.1
7.9
5.8
3.4
2.4
1.5
6.6
4.8
1.9
5.2
1.3
9.7
6.1
3.2
3.5
2.8
9.9
3.5
3.1
4.1
3.7
5.9
5.5
3.9
3
3.2
6
5.3
3.1
2.8
3.8
8.9
6.9
3.3
5.2
2
9.3
5.9
3.7
3.4
3.7
6.4
5.7
3.5
2.4
1
7.7
3.4
1.7
1.8
3.3
7.5
4.5
2.5
3.6
4
5.8
5.8
3.7
4
0.9
9.1
5.4
2.4
0
2.1
6.9
5.4
1.1
2.4
2
6.4
4.5
2.1
1.9
3.4
7.6
4.6
2.6
5.9
0.9
9.6
7.8
3.4
4.9
2.3
9.3
4.5
3.6
5
1.3
8.6
4.7
3.1
2
2.6
6.5
3.7
2.4
5
2.5
9.4
4.6
3.7
3.1
1.9
10
4.5
2.6
3.4
3.9
5.6
5.6
3.6
5.8
0.2
8.8
4.5
3

5.4
3.7
2.6
4.5
2.8
3.8
2.9
4.9
5.4
4.3
2.3
3.1
5.1
4.1
3
1.1
3.7
4.2
1.6
5.3
2.3
3.6
5.6
3.6
5.2
3
4.2
3.8
3.3
1
4.5
5.5
3.4
1.6
2.3
2.6
2.5
2.4
2.1
2.9
4.3
3
4.8
3.1
1.9
4
0.6
6.1
2
3.1
2.5

2.1
0.7
4.8
4.1
2.4
0.8
2.6
4.4
2.5
1.8
4.5
1.9
1.9
1.1
3.8
2
1.4
2.5
4.5
1.7
3.7
5.4
2.2
2.2
1.3
2
2.4
0.8
2.6
1.9
1.6
1.8
4.6
2.8
3.7
3
3.1
2.9
3.5
1.2
2.5
2.8
1.7
4.2
2.7
0.5
1.6
0.5
2.8
2.2
1.8

8
8.2
8.2
6.3
6.7
8.7
7.7
7.4
9.6
7.6
8
9.9
9.2
9.3
5.5
7.2
9
9.2
6.4
8.5
8.3
5.9
8.2
9.9
9.1
6.6
9.4
8.3
9.7
7.1
8.7
8.7
5.5
6.1
7.6
8.5
7
8.4
7.4
7.3
9.3
7.8
7.6
5.1
5
6.7
6.4
9.2
5.2
6.7
9

3
6
5
5.9
4.9
2.9
7
6.9
5.5
5.4
4.7
4.5
5.8
5.5
4.9
4.7
4.5
6.2
5.3
3.7
5.2
6.2
3.1
4.8
4.5
6.6
4.9
6.1
3.3
4.5
4.6
3.8
8.2
6.4
5
6
4.2
5.9
4.8
6.1
6.3
7.1
4.2
7.8
4.9
4.5
5
4.8
5
6.8
5

3.8
2.1
3.6
4.3
2.5
1.6
2.8
4.6
4
3.1
3.3
2.6
3.6
2.5
3.4
1.6
2.6
3.3
3
3.5
3
4.5
4
2.9
3.3
2.4
3.2
2.2
2.9
1.5
3.1
3.6
4
2.3
3
2.8
2.8
2.7
2.8
2
3.4
3
3.3
3.6
2.2
2.2
0.7
3.3
2.4
2.6
2.2

Salesforce image Product quality Usage Level Satisfaction Level Size of firm
2.3
5.2
32
4.2
0
4
8.4
43
4.3
1
2.7
8.2
48
5.2
1
2.3
7.8
32
3.9
1
4.6
4.5
58
6.8
0
1.9
9.7
45
4.4
1
4.5
7.6
46
5.8
0
2.2
6.9
44
4.3
1
3
7.6
63
5.4
0
3.2
8.7
54
5.4
1
2.8
5.8
32
4.3
0
2.5
8.3
47
5
0
1.4
6.6
39
4.4
1
3.7
6.7
38
5
0
2.6
6.8
54
5.9
0
1.7
4.8
49
4.7
0
2.9
6.2
38
4.4
0
1.5
5.9
40
5.6
0
3.9
6.8
54
5.9
0
2.6
6.8
55
6
0
1.8
6.3
41
4.5
0
1.7
5.2
35
3.3
0
3.4
8.4
55
5.2
0
2.5
7.2
36
3.7
1
2.6
3.8
49
4.9
0
2.8
4.7
49
5.9
0
2.5
7.2
36
3.7
1
3.9
6.7
54
5.8
0
1.7
5.4
49
5.4
0
3
8.4
46
5.1
1
3
8
43
3.3
1
3.2
8.2
53
5
0
2.4
4.6
60
6.1
0
3.4
8.4
47
3.8
1
1.1
6.2
35
4.1
1
2.4
7.6
39
3.6
1
2.5
9.3
44
4.8
1
2.6
7.3
46
5.1
0
2.6
8.9
29
3.9
1
2.2
8.8
28
3.3
1
2.5
7.7
40
3.7
1
4.6
4.5
58
6.7
0
1.3
6.2
53
5.9
0
2.5
3.7
48
4.8
0
1.7
8.5
38
3.2
1
1.4
6.3
54
6
0
3.2
3.8
55
4.9
0
2.3
9.1
43
4.7
1
2.4
6.7
57
4.9
0

1.4
2.5
2.5
3.4
2.6
2.1
3.6
4
3
2.5
2.2
3.1
2.3
2.7
2.6
3.2
2.3
3.9
2.5
1.9
2.3
2.9
1.6
1.9
2.7
2.7
2.7
2.6
1.5
3.1
2.1
2.1
4.4
3.8
2.5
2.8
2.2
2.7
2.3
2.5
4
3.8
1.4
4
2.5
2.1
2.1
2.8
2.7
2.9
3

5.2
5.2
9
8.8
9.2
5.6
7.7
9.6
7.7
4.4
8.7
3.8
4.5
7.4
6
10
6.8
7.3
7.1
4.8
9.1
8.4
5.3
4.9
7.3
8.2
8.5
5.3
5.2
9.9
6.8
4.9
6.3
8.2
7.4
6.8
9
6.7
7.2
8
7.4
7.9
5.8
5.9
8.2
5
8.4
7.1
8.4
8.4
6

53
41
53
50
32
39
47
62
65
46
50
54
60
47
36
40
45
59
46
58
49
50
55
51
60
41
49
42
47
39
56
59
47
41
37
53
43
51
36
34
60
49
39
43
36
31
25
60
38
42
33

3.8
5
5.2
5.5
3.7
3.7
4.2
6.2
6
5.6
5
4.8
6.1
5.3
4.2
3.4
4.9
6
4.5
4.3
4.8
5.4
3.9
4.9
5.1
4.1
5.2
5.1
5.1
3.3
5.1
4.5
5.6
4.1
4.4
5.6
3.7
5.5
4.3
4
6.1
4.4
5.5
5.2
3.6
4
3.4
5.2
3.7
4.3
4.4

0
0
1
1
1
0
0
1
0
0
1
0
0
0
0
1
0
0
1
0
1
1
0
0
0
1
0
0
0
1
0
0
0
1
0
1
1
1
0
1
0
0
0
0
1
0
1
0
1
1
0

Purchasing Structure
0
1
1
1
0
1
0
1
0
1
0
0
1
0
0
0
1
0
0
0
0
0
1
1
0
0
1
0
0
1
1
1
0
1
1
1
1
0
1
1
1
0
0
0
1
0
0
1
0

Industry Buying Type

1
1
0
1
1
2
1
1
1
3
1
2
1
1
0
2
1
3
0
2
0
1
1
2
0
1
1
1
0
3
0
3
1
2
0
2
1
3
0
3
0
2
0
1
0
3
0
1
0
2
1
3
0
1
1
3
1
3
0
2
0
1
0
3
0
3
0
1
0
1
1
1
1
2
1
3
1
1
1
1
1
1
1
3
0
3
0
2
1
1
0
3
1
3
1
2
1
3

0
0
1
1
1
0
1
1
0
0
1
0
0
0
1
1
0
0
1
0
1
1
0
0
0
1
0
0
0
1
0
0
1
1
1
1
1
1
1
1
0
1
0
1
1
0
1
0
1
1
0

1
0
1
0
1
0
1
0
0
1
1
1
0
1
1
1
0
0
0
0
1
1
1
0
1
0
1
0
1
1
0
0
1
0
0
0
1
0
0
1
0
1
0
1
0
1
1
1
0
0
0

3
2
2
2
1
1
2
2
3
3
2
3
3
3
2
1
2
3
2
3
2
2
3
3
3
1
2
2
3
1
3
3
2
1
1
2
1
2
1
1
3
2
2
2
1
1
1
3
1
1
1