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Installation Manual
Table of Contents
CTI TAPI Installation .................................................................................................................. 5
Overview..................................................................................................................................................... 5
IP Office CTI Link Lite ............................................................................................................................ 5
IP Office CTI Link Pro ............................................................................................................................ 5
Installing TAPILink and DevLink ................................................................................................................. 6
Installing the Wave Driver........................................................................................................................... 7
Installing the Wave Driver ...................................................................................................................... 7
Windows XP........................................................................................................................................... 7
Windows 2000 ....................................................................................................................................... 7
Installing the CTI TAPILink Pro and Wave Licenses .................................................................................. 8
Configuring the TAPI Driver........................................................................................................................ 9
Single User Mode ................................................................................................................................ 10
Third Party Mode ................................................................................................................................. 10
WAV Users .......................................................................................................................................... 10
ACD Queues........................................................................................................................................ 10
Configuring IP Office for TAPI .................................................................................................................. 10
Index.......................................................................................................................................... 11
Installation Manual
IP Office CTI Link
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TAPILink Lite
This component implements Microsoft TAPI, and allows programs to control one telephone line
per PC. It provides simple CTI, including answer, hangup, make-call, transfer, and screenpopping functionality. Please see the TAPILink Developers Guide for more details on TAPILink
Lite and TAPILink Pro.
TAPILink Pro
This component provides both first-party and third-party TAPI control of telephony devices. In
addition to the functionality provided by TAPILink Lite, it also adds the ability to receive
information on ACD queues, hunt groups, and provides additional advanced functionality. Please
see the TAPILink Developers Guide for more details on TAPILink Lite and TAPILink Pro.
DevLink Pro
This component provides a real-time event stream. The real-time event stream provides
information on telephone activity as and when that activity occurs, and also provides information
on trunk activity.
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Printed Documentation
Installation Manual
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Windows XP
1. In the control panel select Add Hardware. You have to wait for your PC to do a Search for new
Devices, which takes about 30 seconds.
2. Select Yes, I have already connected the hardware.
3. Select Add a new hardware device.
4. Select Install the hardware that I manually select from a list (Advanced).
5. Select Sound, video and game controllers.
6. Press the Have Disk button
7. Navigate to the "wave32" directory on the CDROM. Select the oemsetup.inf file.
Once the wave driver is installed, you must ensure that it is only used by TAPI, otherwise the system
will start using it inappropriately, like playing "ding.wav" when you receive e-mail. This will cause
problems.
1. From the Control Panel, select Sounds and Audio Devices. Ensure that no preferred devices
use the WIDWOD32 driver.
2. This is not sufficient on its own, however. You need to prevent its use explicitly.
3. Go to Sounds and Audio Devices/Hardware/Avaya IP400 32 bit WIDWOD Driver/
Properties/Properties/Properties.
4. Check the box labelled Do not map through this device.
5.
Windows 2000
1. In the control panel select Add/Remove Hardware. You have to wait for your PC to do a Search
for new Devices.
2. Select Add New Device.
3. Select No I want to select hardware from a list.
4. Navigate to the "wave32" directory on the CDROM. Select the oemsetup.inf file.
Once the wave driver is installed, you must ensure that it is only used by TAPI, otherwise the system will
start using it inappropriately, like playing "ding.wav" when you receive e-mail. This will cause problems.
1. From the Control Panel, select Sounds and Multimedia. Ensure that no preferred devices use
the WIDWOD32 driver.
2. This is not sufficient on it's own, however. You need to prevent its use explicitly.
3. Go to Sounds and Multimedia Properties/Hardware/IP400 32 bit WIDWOD Driver/
Properties/Properties.
4. Check the box labelled Do not map through this device.
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Printed Documentation
Installation Manual
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40DHB0002UKAB - Issue 11a (22nd September 2005)
Tab
Advanced
Run the appropriate applet for your version of Windows and select the tab indicated above. You will be
presented with the list of TAPI Service Providers that you have installed. The IP Office TAPI Service
Provider will be in the list of installed TAPI Service Providers. Select Avaya IP Office TAPI Service
Provider and press Configure. You will be presented with the Avaya TAPI Configuration menu
screen.
The IP Office TAPI Service Provider can operate in Single User mode or Third Party mode. A license
must be purchased to enable the Third Party mode. Note that the unlicensed version will not prevent you
from selecting this option but it will not work.
Single User mode means that the TAPI application can control and/or monitor a single telephony device.
Third Party mode means that the TAPI application can control and/or monitor all telephony devices on a
particular IP Office unit.
Note that on some versions of Windows it will be necessary to reboot the PC (or just restart the
telephony service) in order for configuration changes to take effect.
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Printed Documentation
WAV Users
If a user has a user name that begins with "TAPI:" it is a WAV user. The IP Office switch will attempt to
stream audio to WAV users when they are involved in calls.
This audio streaming requires the IP Office wave driver to be installed on the PC and requires a wave
driver licence instance per user. If the wave driver is not installed, you may still have the WAV Users
tickbox checked and will still receive WAV user events without the need for a licence.
During use the TAPI WAV audio stream uses an IP Office data channel taken from the same pool of
data channels as used for voicemail ports. The maximum number of data channels available for
simultaneous voicemail and TAPI WAV calls depends on the IP Office control unit type; IP403 & Small
Office Edition = 10, IP406 = 20, IP412 = 30.
ACD Queues
The IP Office can be configured to queue incoming calls that are being presented to a group of internal
users. For example, if your IP Office was configured with a group of call center agents, you would want
to queue an incoming call until an agent becomes available to take the call.
Checking the ACD Queues checkbox provides lines to monitor and/or control the queue of calls against
a group.
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40DHB0002UKAB - Issue 11a (22nd September 2005)
Index
3
32bit WAVE 7
3rd 6
A
ACD 5
ACD Queues 8, 9
ACD Queues
checkbox
Checking 9
ACD Queues
checkbox 9
Add Hardware 7
Add/Remove
Hardware 7
And/or 9
Applet
name 9
Applet 9
Audio Devices 7
Audio
Devices/Hardware/A
vaya IP400 32 7
Avaya TAPI
Configuration menu
9
B
Back
IP Office 8
Back 8
Browse 6
C
Call Costing 6
CDROM 7
Checkbox 10
Checkboxes 9
Checking
ACD Queues
checkbox 9
Checking 9
Choose Destination
6
Configuring
IP Office 10
TAPI Driver 9
Configuring 9
Configuring 10
Control Panel 7
Control Panel Applet
9
CTI 5
CTI Link Pro 5
CTI TAPILink Pro
Installing 8
CTI TAPILink Pro 8
D
Devices 7
DevLink 5, 6
DevLink Pro 5
Installation Manual
IP Office CTI Link
DevLink
Programmer's Guide
5
Ding.wav 7
E
E-mail 7
Enter
IP 9
Enter 9
F
Finish 6
H
Hangup 5
Have Disk button
Press 7
Have Disk button 7
I
Identifying Your Unit
6
Insert IP Office User
CD 6
Installing
CTI TAPILink Pro
8
Ready 6
TAPI 8
TAPILink 6
Wave Driver 7
Installing 6
Installing 7
Installing 8
InstallShield Wizard
Welcome 6
InstallShield Wizard
6
InstallShield Wizard
Complete 6
Internet Connections
9
IP
Enter 9
IP 9
IP 10
IP Office
back 8
Configuring 10
uses 9
IP Office 8
IP Office 9
IP Office 10
IP Office Admin CD
8
IP Office CTI Link 5
IP Office CTI Link
DevLink
Programmer's Guide
refer 6
IP Office CTI Link
DevLink
Programmer's Guide
6
IP Office CTI Link
Lite 5
IP Office CTI Link
Pro 5
IP Office Manager
Run 8
IP Office Manager 8
IP Office TAPI
Service Provider 6, 9
IP Office User CD 6
IP Office User Suite
6
IP400 7
IP403 9
IP406 9
IP412 9
L
LineDevSpecific 8
Lite 5
M
Manager 9, 10
Manager application
10
Microsoft TAPI 5
Modem Options 9
Multimedia 7
Multimedia
Properties/Hardware/
IP400 32 7
N
Name
applet 9
Name 9
Nawave32.drv 7
New 8
Next 6
O
Oemsetup.inf file
Select 7
Oemsetup.inf file 7
Oemsetup.inf file 7
Overview 5
P
PC 5, 7, 9
Phone 9
Press
Have Disk button
7
Press 7
Pro 5
Properties/Properties
7
Properties/Properties
/Properties 7
Provide
TAPI 9
Provide 9
R
Ready
Install 6
Ready 6
Reboot 8
Refer
IP Office CTI Link
DevLink
Programmer's
Guide 6
TAPI Link
Developer's
Guide 5
Refer 5
Refer 6
Run
IP Office Manager
8
Run 8
S
SDK 5
Search 7
See
TAPILink
Developers Guide
5
See 5
Select
oemsetup.inf file
7
Single User 9
Third Party 9
Select 7
Select 7
Select 9
Select Add 7
Select Add New
Device 7
Select Avaya IP
Office TAPI Service
Provider 9
Select Components
6
Select Install 7
Select License 8
Select No 7
Select Program
Folder 6
Select Sound 7
Select Yes 7
Single User
Select 9
Single User 9
Single User Mode 9
Small Office Edition
9
Software
Development Kit 5
Sounds 7
Switch IP Address 9
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Printed Documentation
T
TAPI
install 8
provide 9
TAPI 5, 6, 7
TAPI 8
TAPI 9
TAPI 10
TAPI application 9
TAPI Driver
Configuring 9
TAPI Driver 9
TAPI Link
Developer's Guide
refer 5
TAPI Link
Developer's Guide 5
TAPI Service
Providers 9
TAPI WAV 9
TAPILink
Installing 6
Installation Manual
IP Office CTI Link
TAPILink 6
TAPILink Developers
Guide
see 5
TAPILink Developers
Guide 5
TAPILink Lite 5
TAPILink Pro 5
Telephony 10
Third Party
Select 9
Third Party 8
Third Party 9
Third Party Mode 9
U
Use
IP Office 9
Wave 8
WIDWOD32 7
Use 7
Use 7
Use 8
Use 9
User 10
User CD 7
User Name 6
User Password 6
V
Valid 8
Voicemail 9
W
WAV 9
WAV Users 9
WAV Users tickbox 9
Wave
use 8
Wave 8
Wave Driver
Installing 7
Wave Driver 7
Wave Licenses 8
Wave User's Licence
8
Wave32 7
Welcome
InstallShield
Wizard 6
Welcome 6
WIDWOD Driver 7
WIDWOD32
use 7
WIDWOD32 7
WIDWOD32 7
Windows 9
Windows 2000 7
Windows Control
Panel applet 9
Windows NT 7
Windows XP 7
Workstation
Installation Wizard 6
X
XP Pro 9
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40DHB0002UKAB - Issue 11a (22nd September 2005)
Printed Documentation
Performance figures and data quoted in this document are typical, and must be specifically
confirmed in writing by Avaya before they become applicable to any particular order or contract.
The company reserves the right to make alterations or amendments to the detailed
specifications at its discretion. The publication of information in this document does not imply
freedom from patent or other protective rights of Avaya or others.
Intellectual property related to this product (including trademarks) and registered to Lucent
Technologies have been transferred or licensed to Avaya.
All trademarks identified by the or are registered trademarks or trademarks, respectively,
of Avaya Inc. All other trademarks are the property of their respective owners.
This document contains proprietary information of Avaya and is not to be disclosed or used
except in accordance with applicable agreements.
Any comments or suggestions regarding this document should be sent to
"wgctechpubs@avaya.com".
2005 Avaya Inc. All rights reserved.
Avaya
Unit 1, Sterling Court
15 - 21 Mundells
Welwyn Garden City
Hertfordshire
AL7 1LZ
England
Tel: +44 (0) 1707 392200
Fax: +44 (0) 1707 376933
Web: http://www.avaya.com
Installation Manual
IP Office CTI Link
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40DHB0002UKAB - Issue 11a (22nd September 2005)