Oracle Field Service and Intermec 700 Series Mobile Computer

Enable the Real-Time Enterprise

The first fully integrated GPRS/GSM rugged Pocket PC device on the market
Oracle and Intermec have teamed up to bring a powerful field service solution to market. Oracles
Mobile Field Service solution is part of the Oracle E-Business Suite and is designed for field service
organizations to automate the process of dispatching field technicians to service calls in remote
locations. By providing continuous connection over GPRS/GSM networks via the Intermec 700
Series mobile computer, Oracle Mobile Field Service drives profitability by closing the
information gap between the enterprise and the mobile field worker.

Two Companies, One Solution

Solution Benefits:
Access to enterprise applications enables the field service representative to complete
service requests and customer or product information
Respond quickly to last minute schedule changes
Update the enterprise applications with parts, time, labor, and expense information
Replenish parts based on actual inventory levels
When using Oracle Mobile Field Service, a field technician can send and receive all the
information needed to complete his work in the field and report his progress. The information
is stored locally on the Intermec 700 or Intermec CT60 pen tablet, enabling him to work
in all places independent of network coverage. The dispatcher sends a job to the field
technician using Oracles field service application. The field service representative receives
customer contact information, service requests and tasks assigned to him, customer product
descriptions, and any notes pertaining to the customer. The field service representative
can also view any contract and service history information or use the application to record
counter readings, order parts and create service requests for new work. After the field service
representative completes a task, he can enter the labor time, materials, and expenses incurred
on the job which then updates enterprise applications.

Intermec Technologies Corporation

Europe/Middle East & Africa Headquarters
Sovereign House
Vastern Road
Reading RG1 8BT
United Kingdom
tel: 44.118.987.9400

Oracle
UK Headquarters
Oracle Parkway
Thames Valley Park (TVP)
Reading, RG6 1RA
tel: 44.118.924.0000
fax: 44.118.924.3000

Intermec 700 Mobile

Computer enables
Oracle Mobile Field
Service Software
Flexible Wireless Options
LAN, WWAN and Bluetooth*
compatible printing and GPS options
available.
Extreme Durability Withstands
multiple 1.5 meter (5 ft.)
drops to concrete and is sealed
against rain and dust.
Superior Power Reserves Twice the
battery life of other color solutions
to truly last 10-12 hour shifts.
Integrated Digital Imager For taking
photos and reading barcodes.
All Light Readable Color Display and
Backlit Keypad Ideal for all lighting
conditions. Alpha keypad optional.
Windows Pocket PC Operating
System

Intermec CT60 Rugged

Tablet PC enables Oracle
Mobile Field Service
Software
Highly Rugged Fully sealed aluminum
housing for the most demanding
environments
Grab and Go Convenience Dual
hot-swappable batteries for seamless
operations without powering down
Two Display Options Choice of 26.42 cm
(10.4) transmissive (indoor)
or transflective (sunlight readable)
screens
Windows XP for Tablet PC Operating
System

Copyright 2003 Intermec Technologies Corporation. All rights reserved. Intermec is a registered trademark of Intermec Technologies Corporation.
* Bluetooth is a trademark owned by Bluetooth SIG, inc USA. Bluetooth compatability provided by Socket Communications.
Microsoft is a registered trademark of Microsoft Corporation in the United States and/or other countries.

The POWER is in the PARTNERSHIP

CT60 Rugged Tablet P.C.

6800 Full Page Portable

Printer

6801 Portable Printer

700 Color Mobile Computer

PK80 Printer