The University of Texas at Dallas

UTD PROJECT MANAGEMENT MBA PROGRAM

Operations Management OPRE6260

Syllabus-2005

Phone: 972-883-2652 E-mail: jamesj@utdallas.edu

Course Pre-requisites, Co-requisites, and/or Other Restrictions

MAS 6V03 Seminar in Operations Management
MAS 6V08 Seminar in Strategic Management

Course Description

Operations management is the study of management related to Operations for both

manufacturing and service organizations. This course will cover those key principles
essential to understanding the role of the Operations function in the business
environment. Topics covered include Introduction; The Role of Technology in
Operations; Integrating Manufacturing and Services; New Product and Service
Development, and Process Selection; Process Measurement and Analysis; Quality
Management and Facility Location, Capacity and Layouts. This course will be taught as
if students were general managers, not operations managers, with a need to understand
the principles as opposed to detailed calculations.

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Student Learning Objectives/Outcomes

1. Apply the principles of the transformational process to their organization and describe
the relevant steps.

2. Develop a basic understanding of the tools and techniques of Operations Management

principles

3. Recognize and describe the differences and similarities between manufacturing and
service processes and know the principles of operations management as applied to both
manufacturing and service operations.

Required Textbooks and Materials

Operations Management, Integrating Manufacturing and Services, Fifth Edition. Mark M.

Davis and Janelle Heineke

Assignments & Academic Calendar

(Topics, Reading Assignments, Due Dates, Exam Dates)

All assignments to be uploaded to Blackboard. All weeks begin at midnight on the date shown and end at
midnight on he Sunday following. Individual assignments are due at midnight on the Sunday end of the
week of the assignment. Team assignments are due at midnight on the day prior to the presentation of the
assignment. Team assignments due for submission are the team presening and the team critiquing. Thus
you will have 4 team assignments and 4 individual assignments to do. A discussion question will be posted
to the discussion board prior to course start. It is expected that each student will make at least 4 substatial
comments to this question, at different times. More is accepted. For team presentations and team
critiques, I will select the team member to present at the time of the presentation.

WEEK BEGINNING

Lecture on Blackboard. Read Chapter 1. Prepare individual

assignment 1, due midnight, June 1. See instructions for
Week 1, May 26
assignment 1 below. Teleconference TBD to discuss Assignment
1.
Lecture on Blackboard, Read Chapter 3 submit individual
Week 2, June 2
assignment 2, EMC, p. 100.
Lecture on Blackboard, Read Chapter 5, submit individual
Week 3, June 9
assignment 3, Tuincalilar Tekstil. P. 137 Due .
Lecture on Blackboard, Read Chapter 6, Team A, Kinkos P. 172
Week 4, June 16 Due June . . Team A presents Kinkos. Team B critiques.
Teleconference TBD
Week 5, June 23 Lecture on Blackboard, Read Chapter 8. Team B presents Kristen

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 Cookie Company. P. 240. Team B critiques. Teleconference TBD.
Week 6, June 30 Lecture on Blackboard, Read Chapter 9. Team A, Firestone/Ford, p
299. Team B critiques. Teleconference TBD
Lecture on Blackboard. Read Chapter 11 Team B, Brueggers
Week 7, July 7
Bagels, PP 402-3. Team A critiques. Teleconference TBD
Lecture on Blackboard. Read Chapter 16 and 16 S. Individual
Week 9, July 14
assignment 4, XYZ Brokerage pp. 503-04.
Week 10 Final if required

Grading Policy

• 70% assignments/cases/presentations/critique of team case. Individual 1-15%

other individual (3) 5% each . Team- (15% for each team presentation, 5 for
each critique of other teams presentation and
• 10% Teleconference participation.
• 10% discussion board participation
• 10% Final examination
Individual cases should be a minimum 3 pages, double spaced font size 12.
There is no maximum number of pages as long as the information is relevant
to the case topic.

Aassignments should be posted to Blackboard. For assignments to be posted to

Blackboard: If you do not find a link, e-mail Dave Wurmstein
{wurm@utdallas.edu}, Carolyn Cooper-Murriel {carolync@utdallas.edu} and Jim
Joiner {jimszot@utdallas.edu}.

Special Assignments & Instructor Policies

For assignment 1 below, after reading Chapters 1 and listening to
the lecture on Blackboard, please read and study Exhibit 1.2 on
page 7 and Exhibit 2.1 on page 27. (I know I did not ask you to
read Chapter 2, but please take a look at the exhibit). Then select an
organizational unit in your company (it can be your immediate
organization or whatever you choose). Then consider each of the
steps in the Transformation process shown in the Exhibits and
define what elements in your selected organization is part of the
process. Just naming them is not enough. I want to see some
elaboration on the role they play in the process. For example, if I
am a miller, and my product is flour I will input wheat, grind it to
some granular level (add value), and output wheat to some

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specification. I will have some kind of check of the flour and
collect data for feedback. External factors could be wheat quality
and availability, etc. Components could be milling machine, etc.
Please keep in mind that this process does apply to both
manufacturing and service organizations. (I have omitted some
elaboration but for example wheat quality will determine the quality
of the flour and/or the machine settings to grind as well as the type
of feedback data collection used. Please also note that this
transformation process is a summary of what operations
management is all about. Everything else about operations
management should be somehow related to this process.
Therefore I expect you to spend some time understanding it as
it applies to your organization (the one you selected for the
assignment).

For other individual assignments, the minimum acceptable is to

answer, with elaboration, the questions posed at the end of each
case. If you want a grade higher than 90, you will need to add
something other than answers to the questions in the book. This can
be additional observation, personal experience, or how this relates
to your company, etc..

Following are team assignments for team presentations (one team

presentation per team):

Teams

Team A Team B

Team A Kinkos p. 172

Team B Kristen p. 240
Team A Firestone p. 299
Team B Brueggers p. 402

Each Teleconference absence will result in a 3 point reduction in

students’ final grade.

Soft copies of all team assignments must be submitted 24 hours

prior to being presented. All non-presented assignments must be
submitted not later than midnight of the day prior to the
presentation.

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Class will be exempt from taking the final examination if it has:
100% attendance to and participation in class, submission of all
assignments on time and 100% participation in team assignments.

Individuals are exempt from the final examination if they have:

100% attendance, all assignments submitted on time (including
team), participation in team assignments, 100% participation in
class and a minimum 90% average on all work.

CLASS/WEEK SCHEDULE

WEEK BEGINNING Item Comments

1-April 2 Lecture, Read Chapters 1 & Upload assignment to
2. Prepare individual blackboard
assignment 1, due midnight
April 8. See instructions for
assignment 1 above.
2-April 9 Lecture, Read Chapter 3 Teleconference April 15,
submit individual 7-9 pm. Present/discuss
assignment 2, EMC, p. 100. Assignments 1 & 2
Midnight April 15
3-April 16 Lecture, Read Chapter 5 &
6, submit individual
assignment 3, Tuincalilar
Tekstil. P. 137 Due
Midnight April 22.
4-April 23 Lecture, Read Chapter 8, Teleconference April 29,
Team A, Kinkos P. 172 Due 7-8pm. Team A presents
April 28. Present April 29 Kinkos. Team B critiques,
team C summarizes.
5-April 30 Lecture, Read Chapter 9. Teleconference, Sunday
Team B Kristen Cookie May 6, 7-8 pm. Team B
Company. P. 240. Due May presents Kristen, Team C
5, midnight. Present May 6. critiques, Team A
summarizes.
6-May 7 Lecture, Read Chapter 10. Teleconference, Sunday
Team C , Firestone/Ford, April 29. 7-8 pm. Team C
p299. Due May 12, Present presents Firestone, Team D
May 13. critiques. Team A
summarizes.
7-May 14 Read Chapter 11 Team D, Teleconference May 20 7-
Brueggers Bagels, PP 402- 8pm. Team D presents
3. Brueggers Bagels, Team A

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 critiques, Team C
summarizes.
8-May 21 Read Chapter 13..
9-May 28 Read Chapter 16 and 16 S. Upload assigment 4,
Individual assignment 4, midnight June 3
XYZ Brokerage pp. 503-04.
Discuss Chapters 16 & 16S.
10-June 4 Final if required